Re: [IxDA Discuss] French shopping cart terminology...

2009-12-30 Thread Jordan, Courtney
Just knowing French is not enough to actually localize to the particular French 
culture that is your target market. For example, if you're targeting a Parisian 
French audience, well, the culture of a Quebec is much different than that of 
France. The expectations of the audience are different. Even some of the words 
differ, for example, blueberry is bluet in quebecois but myrtille in 
French. To really localize a site, you need to have locals who actually grew up 
in that culture and know what the audience expects. That said, just to make 
sure there are not any grave errors like a literal translation that means 
something completely different or even offensive in the language and to make 
sure that there are no grammatical/spelling errors, like mis a jour instead 
of mise au jour :-D, you could use French speakers of the target dialect, 
beta testers, so to speak, who could catch these things. Also, if it's a 
particular kind of site that requires expertise, you would do best with 
francophone experts in that area.

Good luck!
Courtney






-Original Message-
From: discuss-boun...@lists.interactiondesigners.com 
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of live
Sent: Wednesday, December 30, 2009 3:47 PM
To: Bernie Monette
Cc: Ixda Design Ixda
Subject: Re: [IxDA Discuss] French shopping cart terminology...

Ditto! Translation is NOT localisation.
And you want your content to be localised.
Either hire someone who knows French, or find among your friends or peers 
someone who knows French well.

On Dec 30, 2009, at 10:48 AM, Alain wrote:

 You'll have to get your hands on a French speaker, before any other 
 consideration. All of these terms can create absurd situations, when 
 taken out of particular contexts. So any list of that this kind will 
 be totally useless to you, alone if What makes sense to a French 
 speaker makes little sense to me.

 Alain Vaillancourt

 --- En date de : Mer, 30.12.09, Bernie Monette mone...@iaai.ca a 
 écrit :

 De: Bernie Monette mone...@iaai.ca
 Objet: Re: [IxDA Discuss] French shopping cart terminology...
 À: disc...@ixda.org
 Date: mercredi 30 Décembre 2009, 10 h 02 I did! But then you have to 
 go through the checkout process, register, and then find the word 
 that you *think* is right. What makes sense to a French speaker makes 
 little sense to me.

 What I am looking for is a list of matching terms Checkout = 
 Commander, Mis a jour = Updated (I think).

 Cheers,

 Bernie


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Re: [IxDA Discuss] On the topic of Recruiters

2009-09-18 Thread Jordan, Courtney
I think that allowing job postings enables people who aren't currently
looking to see what skills they are expected to have in case they decide
to start looking. It helps you to keep your skills up-to-date!. This is
good for people who have been with one company for a long time and have
had set responsibilities - they might not even think of these skills,
but developing them might help them in their current position or get
them ready for the next. And it also gives a somewhat inside track
(sometimes even to the ones responsible for hiring) to both those who
are and are not currently looking. And I agree with Alan - it's also
interesting to see which companies are hiring and where and what they're
looking for. And lastly, it gives us a reading on how the economy is
doing...no job posts means no jobs...more job posts means that things
are starting to look up, and that companies are starting to hire again!

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Alan Wexelblat
Sent: Friday, September 18, 2009 3:05 PM
To: Elizabeth Bacon
Cc: Interaction_Designers
Subject: Re: [IxDA Discuss] On the topic of Recruiters

On Fri, Sep 18, 2009 at 1:57 PM, Elizabeth Bacon
li...@elizabethbacon.com wrote:
 Right now, job posts are definitely noise amid the discussion for 
 those uninterested in opportunities,

That's an interesting assumption - I'd be curious to know if you've
surveyed people on that.  For myself I'm not looking but I keep a file
of job postings that I might refer to later. Likewise I check the
subjects of job postings because they give interesting data on
geographic locations and often company names/industries where hiring is
taking place.

I'd be sad to see all postings forced off the list.  I though the
application of a label such as [JOB] allowed easy enough filtering, but
perhaps that's not universally true either...

Best,
--Alan

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Re: [IxDA Discuss] We don\'t make consumer products, hence no need for a User Centered Design development process.

2009-08-27 Thread Jordan, Courtney
That is an excellent point. Thank you for sharing your story - the
personal situation really puts it in perspective. Another example of how
the designer/UX person is not the user... I'm glad that a developer at
the App Store recognized that gap. I agree that the panic button should
have been pre-installed. How does the Panic button you installed work? I
assume you still have to wake and unlock your phone.

Thanks,
Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Joan Vermette
Sent: Thursday, August 27, 2009 1:40 PM
To: IXDA list
Subject: Re: [IxDA Discuss] We don\'t make consumer products, hence no
need for a User Centered Design development process.

Yes, I think the iPhone is not easy to use.  Here's my example:

I bought my iPhone about a week ago, and a few days later I had a
personal safety issue arise.  With my old phone in that instance, I
would have quickly dialed 911 and kept my thumb poised over the call  
button.  The motion involved in that would have been:

Flipping open phone.
Feeling for raised keys on a keypad very like every other phone I've had
since 1978.
Glancing down for the call button.
Placing my thumb on it.
Holding phone in my hand.

With my iPhone, the motion involved:

Waking up the phone.
Unlocking the phone.
Getting out of the last app I was in when the phone fell asleep.
Clicking the phone button.
Finding and clicking the button to bring up the phone keypad.
Dialing 911.
Realizing I couldn't easily hover over the call button because I was so
nervous and the touch screen so sensitive.
Holding phone in my hand.
**/Waking up the phone again to check it.
Unlocking the phone
Holding it in my hand./**

In the midst of this (and with a creep possibly following me on a dark,
empty street) I began to realize that I could probably change the
settings so the phone would not fall asleep so quickly, but was too
scared to attempt it. I also wished for a panic button, but certainly
was not going to browse the App Store in those circumstances.

There was some clear user error in that scenario - I should have just
made the potentially needless 911 call and had the police talk me
through my fear --  but given the occasion I wasn't really thinking
straight.  I'd hoped I was wrong about being followed; talking to police
would have made that fear paradoxically seem more real.  That's silly,
yes - but perhaps understandable, nonetheless?  When I've been in
similar circumstances before, I've noticed a emotive cycle of fear/
feel like a silly ass, and I believe that is typical - and for us in
this discussion, illustrative of the real emotional user contexts for
which we designers need to account.  Note that my old conventional phone
accounts for this emotional context by providing a hard button that
can't easily be pressed accidentally.  I haven't figured out if the
iPhone accounts for this at all - it didn't in a way that was easily
learnable at the time.

So yes, I think the iPhone is hard to use. I've since downloaded an app
called 911 that is a panic button: it would be good to have that
installed with the iPhone from the factory.  At the time, I certainly
needed it more than I needed a Stocks button, for instance, which does
come pre-installed.

So in conclusion, I do feel strange about sharing so much.  I've shared
this because I believe it's a classic example of the don't make me
think rule - in this instance, my needing to think just may have come
at the cost of my life, for all I knew.  Also, please forgive me the
slight snideness of the since 1978 line, above - I realize that there
may also have been a learning curve involved if I were using an
unfamiliar conventional phone, but I still don't think it would have
been as great a curve as the learning I had to do with my iPhone.  My
iPhone still took eight unfamiliar steps instead of five relatively
familiar ones banking on established phone interface designs, and I
think that makes it hard to learn and hard to use.

I'm fine, and there's been no sign of my stalker, since.

Thanks.
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Re: [IxDA Discuss] We don\'t make consumer products, hence no need for a User Centered Design development process.

2009-08-27 Thread Jordan, Courtney
But it still holds true that to the user, Joan, it wasn't immediately
learnable given a high-stress, potentially dangerous situation. I
wouldn't expect to see emergency call on the keyboard of my phone, and
would never think to look there. To me, it might as well not be there at
all, for all that I would be able to find and use it when I needed it.
Especially in a high-stress, dangerous situation, people aren't going to
try to figure out something new - they are going to stick to the
procedure that they know will work, no matter how long it takes.

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Andrei Herasimchuk
Sent: Thursday, August 27, 2009 2:03 PM
To: IXDA list
Subject: Re: [IxDA Discuss] We don\'t make consumer products, hence no
need for a User Centered Design development process.


On Aug 27, 2009, at 10:40 AM, Joan Vermette wrote:

 With my iPhone, the motion involved:

 Waking up the phone.
 Unlocking the phone.

If the iPhone is locked, there is a button on it that says Emergency
Call on the keycode screen (bottom left) which bypasses nearly all of
the steps you listed and lets you get to talking to 911 immediately.

-- 
Andrei Herasimchuk

Chief Design Officer, Involution Studios
innovating the digital world

e. and...@involutionstudios.com
c. +1 408 306 6422


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Re: [IxDA Discuss] We don\'t make consumer products, hence no need for a User Centered Design development process.

2009-08-27 Thread Jordan, Courtney
Andrei probably isn't one who worries about being stalked on dark
streets, thus his concept of something being easily usable (once one
knows something exists, where to look and is able to find it) isn't
typical of the female user who would probably more often need this
button (trying to be PC here). Although I'm sure it does happen to men,
it's much more often females who are followed on a dark (and possibly
unfamiliar) street. I think in a life or death case, something needs to
be immediately learnable. People need to make an emergency call in as
little time as possible - as you said, it can make the difference
between living to tell this story and not.



-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Joan Vermette
Sent: Thursday, August 27, 2009 2:52 PM
To: IXDA list
Subject: Re: [IxDA Discuss] We don\'t make consumer products, hence no
need for a User Centered Design development process.

All that said, even now that I'm sitting perfectly safe in my home
office and you've described the appropriate button for me to use, I
still can't find it.

I do recognize that there is a distinction between learnability and  
ease of repeat use but they are not entirely separate, are they?   
Certainly, both last Sunday evening in the dark and fully spooked - and
here safe in my office looking for the button - that distinction seems
quite blurred, indeed.



On Aug 27, 2009, at 2:23 PM, Andrei Herasimchuk wrote:


 On Aug 27, 2009, at 11:17 AM, Jordan, Courtney wrote:

 But it still holds true that to the user, Joan, it wasn't 
 immediately learnable given a high-stress, potentially dangerous 
 situation.

 I don't agree that immediately learnable equates to hard to use.

 I wouldn't expect to see emergency call on the keyboard of my phone, 
 and would never think to look there. To me, it might as well not be 
 there at all, for all that I would be able to find and use it when I 
 needed it.

 Again, this has little to do with hard to use in my opinion. Once 
 you do see it or know it's there, one can make a pretty good case it's

 quite easy to use.

 --
 Andrei Herasimchuk


Joan Vermette
email: jayeff...@mac.com
primary phone: 617-495-0184






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Re: [IxDA Discuss] Flowchart: action box or decision box?

2009-08-11 Thread Jordan, Courtney
I would use the decision diamond as this is what is traditionally used
in flowcharts to represent a decision needing to be made, in this case,
probably what is the user doing to create which state in the system. If
there is a generic decision, such as What happens? then have five
different paths leading from the diamond, labeling each path with the
appropriate identifying scenario text, such as error message is
generated, success message is generated, goes to some other system,
whatever the case may be.

Hope that helps.

Courtney Jordan

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of min
Ouyang
Sent: Tuesday, August 11, 2009 3:01 AM
To: disc...@ixda.org
Subject: [IxDA Discuss] Flowchart: action box or decision box?

I'm doing an exercise to practice the design of task flow. I have one
step which has 5 options in it. And the user is supposed to choose one
and move forward. In this case, shall I use the diamond decision box or
the rectangular action box to illustrate this step? I googled a little
bit. And it seems that the outcome of a diamond box is usually YES or NO
instead of options. Where can I find more complicated samples for
learning purpose? Thanks.  

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Re: [IxDA Discuss] Password Masking and Chroma-Hash

2009-07-31 Thread Jordan, Courtney
Neat, but he doesn't address color-blind users. Maybe showing small
pictures or symbols would address the needs of these users (I know
there's already a few sites that use something like that where you have
to either choose the picture that you chose as your password or check
the associated image once you login with a text pwd). Does anyone else
have ideas on how to make that accessible for color-blind users?

Thanks,
Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Yohan Creemers
Sent: Friday, July 31, 2009 5:09 AM
To: disc...@ixda.org
Subject: [IxDA Discuss] Password Masking and Chroma-Hash

An experiment from Mattt Thompson in how to visualize the input of
masked password fields:
http://mattt.github.com/Chroma-Hash/

Some explanation taken from his blog:

Chroma-Hash displays an ambient color representation of the input as it
is being typed. 

Use Case 1: Login Check
If your password normally is represented as red, purple, orange, and
after you've finished typing you see pink, green, grey, you'll know
you mistyped it somewhere along the way. This avoids a potentially long
wait for the server to respond with a failed login
notice.

Use Case 2: Password Confirmation
When you sign up for a web service, you often have to type your password
twice to make sure that you entered what you wanted correctly. As in the
demo, a user will be able to confirm that two fields are the same
visually. There are, of course, many alternatives for live-input
validation of password confirmation, but this is another viable use case
for Chroma-Hash.


http://mattt.me/2009/07/chroma-hash-a-belated-introduction/

See also a recent discussion about password masking
http://www.ixda.org/discuss.php?post=43168

- Yohan


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[IxDA Discuss] Looking for great company career sites

2009-07-29 Thread Jordan, Courtney
Hello everyone,
I'm in the process of redesigning a career site and I'm just getting
into the research, but I wondered if you all had any career sites that
just really impressed you that you'd be willing to share. By the way,
these would be the career section on a company's site, not job search
sites like monster or dice or what have you.

Thanks for any help you can provide!

Courtney Jordan


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Re: [IxDA Discuss] Are We The Puppet Masters? The Ethics of IxD.

2009-07-27 Thread Jordan, Courtney
Speaking from a mother's perspective, it's quite a bit easier to brush
kids' teeth (and to feel like you got them all) of a sometimes squirmy
child with an electric toothbrush set to low (I use the plug-in electric
toothbrushes, not the disposable ones, as for whatever reason, they
decided not to make those have circular brushes, which is the ideal
shape for cleaning teeth - especially in tiny mouths!) rather than a
traditional toothbrush. 

It's also a heck of a lot easier to simulate the round circular
motions that dentists prescribe to ensure proper teeth cleaning and
reduce gum recession. It seems that we took a difficult and tedious task
and made it easier so that hopefully more people will do it. I don't see
that there is an ethical dilemma in having made toothbrushing more fun.
We've also really improved floss from something that hardly anyone used
and pretty much everyone disliked to cater to a wide range of mouths and
personal preferences, from woven to wax to flavored to those little
flossing sticks. 

I appreciate most products that promote personal hygeine and make it
easier for parents to effectively care for their children's personal
hygeine. It's resulted in a more educated (and dedicated!) populace on
the matter of personal hygeine. Better mouth care means you get to keep
your teeth longer and don't have to deal with dentures or implants, so
you make a little investment now to save thousands later.
 
It's not environmentally sound, but neither are those tons of plastic
bottles - why can't we just go back to glass - everything tasted better
out of glass - but of course, they lost money due to bottle breakage and
kids got cut on glass and the movies show people fighting with glass
bottles and so they brought in plastics with all their BPA and other
harmful chemicals that pollute our landfill at a much faster rate than
toothbrushes which we at least use for 3 months. Those little blue
bristle toothbrush indicators that let you know when your toothbrush is
no longer doing its job effectively are wonderful, and again, result in
a populace that can better understand that toothbrushes don't last
forever. 

Okay, that's all I have to say on toothbrushes - brushing kids' teeth is
a difficult process, so if you don't get to do it every night, you can
live vicariously through my pain! 

Don't even get me started on the voting machines!! Check out
blackboxvoting.org, if you haven't already!

Courtney


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Re: [IxDA Discuss] His/Her vs. Their in website copy

2009-07-22 Thread Jordan, Courtney
Building on that idea, you could have the label change to His Birthday
if the person selects that the SO is a male, Her Birthday if selects
that SO is a female. Not sure though what you would do with the
Self-Identifies As, maybe Other with a Their Birthday label (course,
then we get back to that again :), but it would be for a fringe case -
since I believe you already identified that 80% of your market is
straight women.) Don't get too hung trying to design for a rare fringe
case and risk alienating your main audience.

Good luck.

Courtney Jordan

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Katie Albers
Sent: Wednesday, July 22, 2009 1:19 PM
To: IxDA
Subject: Re: [IxDA Discuss] His/Her vs. Their in website copy

When you've got this kind of question, it's usually best to start by
reconsidering the way you've cast the whole thing. Can you put the info
into two separate boxes (or otherwise divide them?). Then you have the
section where you ask for the person's data and the section where you
ask for the spouse/partner's data. Include gender in both areas (which,
incidentally, is *not* binary -- I suggest using male/
female/self-identifies as: with a text box for the last) if it matters
to you at all, and have the user select spouse/partner/other for the
second set of data. Then, under that goes the same set of queries as for
the primary user with no his/her/their problem to be found.

Does that help?

Katie Albers
User Experience Consultant  Project Manager ka...@firstthought.com 310
356 7550




On Jul 22, 2009, at 3:23 AM, William Hudson wrote:

 Chris -

 'They' and 'their' are increasingly popular as singular personal 
 pronouns. There is even a Wikipedia page on the subject (so it must be
 trueg) - http://en.wikipedia.org/wiki/Singular_they

 Certainly 'they' and 'their' are much less clumsy than 'he or she' and

 'his or her'.

 Regards,

 William Hudson
 Syntagm Ltd
 Design for Usability
 UK 01235-522859
 World +44-1235-522859
 US Toll Free 1-866-SYNTAGM
 mailto:william.hud...@syntagm.co.uk
 http://www.syntagm.co.uk
 skype:williamhudsonskype

 Syntagm is a limited company registered in England and Wales (1985).
 Registered number: 1895345. Registered office: 10 Oxford Road, 
 Abingdon
 OX14 2DS.

 Confused about dates in interaction design? See our new study (free):
 http://www.syntagm.co.uk/design/datesstudy.htm

 12 UK mobile phone e-commerce sites compared! Buy the report:
 http://www.syntagm.co.uk/design/uxbench.shtml

 Courses in card sorting and Ajax interaction design. London, Las Vegas

 and Berlin:
 http://www.syntagm.co.uk/design/csadvances.shtml
 http://www.syntagm.co.uk/design/ajaxdesign.shtml

 -Original Message-
 From: new-boun...@ixda.org [mailto:new-boun...@ixda.org] On Behalf Of

 Christopher Rider
 Sent: 21 July 2009 13:48
 To: disc...@ixda.org
 Subject: [IxDA Discuss] His/Her vs. Their in website copy

 ...
 
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Re: [IxDA Discuss] low cost wireframing/diagramming solution?

2009-07-02 Thread Jordan, Courtney
I like Visio best. You can do so much with it. For example, you can
either find or write VB code to copy pages automatically so that they
are the same size, then whenever you want to make a new iteration of a
page, just run the macro. You can also use GOTO, if you right-click on a
shape or text or whatever control, then select Format  Behavior. The
last option on the Double-Click tab is Go to page. Select the page you
want the control to go to and you're all set. The only difference is
that you double-click the control rather than single-clicking it to
invoke the go to action.
You can also write code (or find some and modify it) to show and hide
levels so that when you select an option button, it really appears to do
something (shows a different level - so basically conditional display),
or when you click a link to display optional controls, they really
display. There are so many tricks to Visio. Using available code, you
can also auto-create a table-of-contents and copy pages to another
document, to name a few. There's also all sorts of fields (Insert 
Fields) that can be auto-populated, such as the name of page, what
number page it is of how many pages, who the author is, and many other
things that I've found to be very helpful. Just dig around on the net a
bit - there is a ton of information out there.

Courtney
-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Shelly Cawood
Sent: Wednesday, July 01, 2009 2:13 AM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] low cost wireframing/diagramming solution?

I use Omnigraffle, being a Mac user, as it is much quicker for
producing wireframes than things like Illustrator, which is very time
consuming. Viso for PC users is also good.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=42842



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Re: [IxDA Discuss] Click Dummy

2009-06-08 Thread Jordan, Courtney
I've not heard of it either - but I have a few guesses.

Just from the semantics, I would guess that they mean a mid-fidelity
HTML prototype, where you can actually click option buttons and buttons
and checkboxes and select things from list boxes and change screens,
etc., but that there is no other code to make it do something. So, for
example, in a recommender tool, you could click a certain path of option
buttons to show/not show questions and get to a certain recommendation
screen, but you could click any other path and get to that same rec
screen, thus it is a dummy, it always behaves the same, regardless of
what one clicks.

However, I did a quick google search and it came up with this click
dummy:
http://www.medien.ifi.lmu.de/fileadmin/mimuc/mmi_ws0304/exercise/uebung4
/dummy_js/no-sound-index.html. This then is for testing purposes, it
would seem, rather than for mostly getting buy-in from the client. 

Since it's obviously not a widely-used term (google had that 1 relevant
link), I would get clarification on what they really want before you
continue (especially if you're putting together a bid on the project).

Let us know what you find out!

Courtney
-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Christine Milot
Sent: Monday, June 08, 2009 5:05 AM
To: disc...@ixda.org
Subject: [IxDA Discuss] Click Dummy

I have a client that is asking for a Click Dummy as part of a
proposal but I have not heard of the term used before. Can anyone
help me out? Thanks much, Christine

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Re: [IxDA Discuss] Sort order for listing languages in setup / settings

2009-06-04 Thread Jordan, Courtney
I agree. The shiny white circle at the top of the button-shaped flags
makes the flag colors hard to distinguish or even to tell what color
they should be and it is also hard on the eyes. You lose all the detail
in the periphery of the flag that makes it immediately recognizable to
natives. Also, people aren't used to looking up at a circular flag on
the flagpoles in their respective countries.  

Great example.

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Mark Hurd
Sent: Thursday, June 04, 2009 1:44 AM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] Sort order for listing languages in setup /
settings

Apple takes an interesting approach:
http://www.apple.com/choose-your-country/

Overall, the languages are broken up by region. Some are listed in
English, some with native characters, and some with both. However,
the common element for each is the icon of the country's flag.

As an English speaker, I find this approach usable, but possibly only
because I can read the regional headings and narrow down the
selection.

I can see how a non-English speaker would have a difficult time
searching for their country's flag when there's at least 50 of them
on that page.  Too many colors, stripes, stars, other similarities
between each.

Mark


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=42561



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Re: [IxDA Discuss] New release of GUI Design Studio

2009-06-01 Thread Jordan, Courtney
Actually, as someone who has to spend a lot of time manually creating
extensive user flows and application and site maps in Visio (and then
continually revise them throughout the course of the product lifecycle,
since they are used by our testing team) then to see it done with
drag-and-drop from a menu item to a new screen or from option buttons to
a new screen so quickly and huge masters being able to be dropped (Visio
only seems to allow a certain level of complexity for stencils and I
haven't been able to figure out what that level is yet!), I thought that
the application looked like a nice bridging of the massive gap between
Visio and irise, which even with a CS degree (and an MS in Human Factors
in Info Design), I find very difficult to use even just to create simple
prototypes as the interface is so kludgy, let alone trying to use the
more complex features! And while irise will cost you huge amounts of
money (chances are, most people don't use most of what they're paying
for), GUI Design Studio seemed pretty reasonably priced.
Again, just from the video (haven't had time to try out the free trial
yet, but I will), I thought that GUI Design Studio looked pretty easy to
use and would definitely address one of my needs. 

Thanks for sending it out, Thomas!

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Thomas Davies
Sent: Saturday, May 30, 2009 5:36 PM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] New release of GUI Design Studio

To be honest, I'd like to see the usability testing that 3rd party Mac  
developers do, because I'm fairly sure it is not that much! I'm a Mac  
user, and many applications 'look' nice, but don't necessarily behave  
nicely. Mac developers either design their own UIs (Which is the same  
as Windows' programmers designing UIs. Just owning a Mac doesn't  
automatically give us taste) or hire an 'Interface Designer' to do the  
work. However, on many well known Mac 'Interface Designer' websites, I  
never see any information concerning usability testing or interaction  
design, so it appears that they are merely designing the interface in  
Photoshop, making sure it just looks pretty!

Also, a lot of the top iPhone applications have been developed and  
designed by Mac software houses, and they are some of the most  
appalling pieces of software ever. Heck, some can't even handle a  
phone call interruption?! It's a fricking phone, and software can't  
handle interruptions properly!

On 30 May 2009, at 22:04, David Drucker wrote:

 It's hardly elitist to say that a software company needs to address  
 the population that they are selling to. Macs may make up 10% of the  
 browsing population, but they probably are nearing 50% of the design  
 world (where for a long time, they held over that number).

 But even if they are less than those numbers, Designers usually also  
 have good taste, so therefore they don't base their decisions of  
 what tools to use solely on 'the largest market'.  So, call me/us  
 elitist. Frankly, in this context, that's a compliment.

 Seriously, name-calling is not helpful here. From what I saw, the  
 software looked pretty ugly to me. The clumsy tabbed Project panel  
 was a classic example of bad Windows software design (putting  
 everything into  tree outlines at the left of the screen because  
 that's the way File Manager did so in Win 3.1). The fact that it  
 looks like a programmers IDE makes me suspect that the product was  
 not developed by designers (even if it is for them).

 Worse still, the documents it appeared to produce looked even more  
 tasteless and ugly. The Banking Application example suffered from  
 poor design choices all over the place (badly designed tables, an  
 unclear affordance for the collapsed panel, etc.).

 I suspect that this is really a package for programmers who have  
 been forced to do the Design work a designer would do. That's why  
 it's for Windows only, and that's why the software itself is  
 designed like a programming environment. That's why some of us look  
 at it and get a bit nauseous.


 Don't they realize that Mac users employ GUI design tools as well
 (and probably in disproportionate numbers)?

 I'm sorry, but I just can't let this comment stand.

 What exactly is the problem of choosing the single largest market and
 building a product to address it? It doesn't support linux either, or
 3270 display terminals for that matter.

 I find the comments on this thread to be absurdly elitist. Less than
 a week ago, we were discussing how pencil and paper are a fine medium
 for wireframing. But a simple app that looks like it lets you throw
 together ideas quickly and easily, and transport them in small,
 effective packages is crap? What exactly is the problem here?

 Is there some rule that professionals must restrict themselves to
 blessed tools? What about those of us who think 

Re: [IxDA Discuss] Pagination best practices

2009-05-13 Thread Jordan, Courtney
That is a great site. Thanks for sharing. (I like the surprise of
different facets in the search box as well)

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
William Brall
Sent: Tuesday, May 12, 2009 3:05 PM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] Pagination best practices

http://search.ahp.us.army.mil/search/slideshows/

I'd like to say we did a decent job with army.mil's pagination. I
would have liked the tabs to be larger, along with the clickable
area. I would have liked to color the clickable items more obviously.
I would have liked to omit the last link on the actual searches.
(Google Search Appliances guess at the total number of pages...
Making the last button very very broken) Thankfully, they also wanted
a non-GSA based mode without a search. Which lets you see everything
newest first. (Which the GSA also has trouble with)

There are problems. But we were mindful to duplicate it at the top
and bottom. Offer many number-per-page options, and the more savvy
users will realize the URL tells them how many items per page and
there is no limit to how many you want to get. Or the irrational
numbers per page you might want to see for that matter...

Over all I think we did well, just remember. Bigger. More obvious
what is clickable. And don't include a last tab if you can't really
predict a last page. Also.   have not yet reached the point of
ubiquity, or at least among people at the pentagon. But I think you
can intuit what is happening once you try them.

I'm a developer (And a contractor), so my sway on 'design' changes
is limited.


Will


PS. Evan. I really like the idea of making the pagination keyboard
accessible. I may have just found the next pet project for myself. :)
Thanks!


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=41915



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Re: [IxDA Discuss] Pagination best practices

2009-05-11 Thread Jordan, Courtney
In theory, I prefer scanning a longer list to clicking next 10 times, as
it seems like it would take less time and it gives you a better overall
picture. However, when I tried Google's 10, 20, 30, 50, 100 results
preferences, it was much easier for me to scan through 10 results,
didn't require as much scrolling (which is painful to people with
repetitive stress injuries, fibromyalgia, arthritis, etc.), and made me
feel like I was making progress, which I don't really feel when I'm
scrolling through 50-100 results (I felt no difference in the length of
time or frustration with either of these). So, in practice, although I
am annoyed when I have to click next so soon, it gives my scrolling hand
a break, which makes a big difference in how long I can continue
searching. 

On the other hand, if I get 10 pages (100 results at 10 a page) into a
google search, I've pretty much given up on finding whatever it is I'm
looking for. 

What about just going Google's route and show 10 at first, for easy
viewing and to reduce scrolling, especially for small displays, but let
those advanced, oft-times younger users with faster hands, set their
preference for # of results? Something like this:
View 10 20 30 50 100 results per page, with 10 being bold black text as
the default selection and the rest being blue underlined links

Thanks,
Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Jonathan Abbett
Sent: Monday, May 11, 2009 12:07 PM
To: IXDA list
Subject: [IxDA Discuss] Pagination best practices

Can anyone recommend resources (or offer advice) addressing how best to
paginate data on the web?  Specifically looking for info on when to
paginate
and how many items to show per page.

There may have been a time when retrieving more than 10 items from your
database at a time was too much of a load, but there's no technical
reason
why we can't show the user 100+ items per page.

Is it easier for the user to click next 10 times, rather than scroll
down
a long list?

Thanks in advance,
Jonathan

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Re: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk Interface

2009-05-06 Thread Jordan, Courtney
Great job! I did expect a touch screen, where I could click the actual
stop name or colored region, rather than a physical button, and
similarly, that I could click the stop names once I had chosen a region,
such as 19th St Oakland. This mental model expectation was created by
being able to interact with the dialog box via touch and of course,
interacting with newer ATMs. Since I don't live in an urban area that
provides that type of infrastructure, I wasn't used to the buttons and
letters corresponding to the soft keys (I dislike soft keys anyway,
especially in my cell phone). I did wonder why there are corresponding
letters when the letters don't provide any value or help to make things
more understandable. If I clicked yellow, it shouldn't matter that that
color corresponds to E. However, this might be a limitation of the
current physical design of the kiosk which might not have been within
the scope of your project. I liked how you made use of the limitations
of the physical buttons to enable the display of MORE choices. If the
buttons/letters aren't physical limitations, then it seems that clicking
the actual stop name, rather than the button that is placed rather far
from it. 
One idea (this is all fresh in my mind since I'm currently researching
ATM redesign for my company): Fifth Third (53.com) bank's ATM makes the
soft keys look like large buttons with a little arrow pointing towards
the physical button, which seemed to integrate the software and hardware
more, making it seem like the software interface design was deliberate
rather than showing that it was constrained to the limitations of the
physical design. But it does look like the blue arrows pointing into the
screen rather than away at the buttons are part of the kiosk's physical
constraints, so this kind of modification may not even be possible.

Courtney 

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Ljuba Miljkovic
Sent: Tuesday, May 05, 2009 8:08 PM
To: disc...@ixda.org
Subject: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk
Interface

I just finished my final UI design project at UC Berkeley's School of
Information (I'm a grad student there) and was hoping for your
feedback.

We redesigned the BART ticket kiosk. 

Our goal was to make it easier for first-time or infrequent riders to
use while not making it any harder for experienced riders. The
software was built in Adobe Flex; the physical prototype was built
around a laptop and controlled by an Arduino micro-controller.

www.bartkiosk.com

Please check it out and let me know what you think.


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Re: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk Interface

2009-05-06 Thread Jordan, Courtney
Good catch! The colors do not take into account red-green or blue-yellow
(rarer) color-blind users. 
A is orange
B is green
C is blue
No D
E is yellow
F is purple 
G is pink

If you're going to use colors to convey information, you need to convey
the information in another manner as well for color-blind users. That's
why a touch screen would be more effective here. But now I see that the
letters which are always present actually map to the letters within the
map. I didn't catch that the first time around, I just mapped the
section color to the color button, so for a new user, especially a
color-blind user, this might require some trial and error. 

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Weyert de Boer
Sent: Wednesday, May 06, 2009 10:24 AM
To: IXDA list
Subject: Re: [IxDA Discuss] Feedback on Redesigned BART Ticket Kiosk
Interface

I think it's better to improve the interface without too much  
dependency on the colours themselves but more the contrast. The only  
clear colours on the Select a Destination Region screen are B and F.  
The other colours appears to be the same colour A and B are yellow and  
C and F are Blue also I am not sure why the colours yellow, blue,  
greenish and gray is being used. Why gray for G?


Weyert de Boer (w...@innerfuse.biz)
innerfuse*

http://www.innerfuse.biz





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Re: [IxDA Discuss] Accordion Interaction

2009-03-25 Thread Jordan, Courtney
Your survey appears to be closed. The main difference between an
accordion and closable/collapsible panels is that with an accordion only
one panel's contents are visible at a time, thus if you open another
panel, the first panel closes, whereas in closable/collapsible, you can
view as many panels as you'd like at one time. If you open another
panel, it opens but the first panel also stays open. Check out
www.welie.com. I found his site very helpful when creating our design
pattern library. 

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Christian Crumlish
Sent: Tuesday, March 24, 2009 6:14 PM
Cc: disc...@ixda.org
Subject: Re: [IxDA Discuss] Accordion Interaction

As promised a month or so ago, I've put together a survey about the
accordion user interface element to help inform a design pattern I'm
writing.

If you have opinions about what makes an accordion an accordion (and
whether it's really anything different from stacked panels or a
reskinned tab interface or a tree widget), please come by and share
your thoughts.

The questionnaire is here:
http://www.surveymonkey.com/s.aspx?sm=lGHKygw2YwMI8yoom00Tzg_3d_3d

...and my blog post about it is here:
http://yuiblog.com/blog/2009/03/23/survey-when-is-an-accordion-not-an-a
ccordion/

(hoping those links don't break)

Thanks!

-xian-

--
Christian Crumlish
I'm writing a book so please forgive any lag
http://designingsocialinterfaces.com

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Re: [IxDA Discuss] Small/local/community banks with cool functionalityand innovative designs

2009-03-12 Thread Jordan, Courtney
National City, acquired by PNC, had some great innovative designs.

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Callie Neylan
Sent: Wednesday, March 11, 2009 11:33 AM
To: t...@otto.dreamhost.com; disc...@ixda.org
Subject: Re: [IxDA Discuss] Small/local/community banks with cool
functionalityand innovative designs

Well, WAMU used to be one. Not small, but with innovative design. For a
bank, anyway.


Callie Neylan / Senior Interactive Designer / NPR / cney...@npr.org /
202 513 3672


-Original Message-
From: new-boun...@ixda.org [mailto:new-boun...@ixda.org] On Behalf Of
t...@otto.dreamhost.com
Sent: Tuesday, March 10, 2009 5:48 AM
To: disc...@ixda.org
Subject: [IxDA Discuss] Small/local/community banks with cool
functionalityand innovative designs

I've been asked to do some research on (small/local/community) banks
that
have innovative designs and offer functionality to engage and attract
customers.

 

Any suggestions and recommendations on financial institution candidates
from
your experience would be greatly appreciated.

 

Please respond to theo at theomandel.com

 

Thanks,

Theo



Reply to this thread at ixda.org
http://www.ixda.org/discuss?post=39847


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Re: [IxDA Discuss] The future of Wireframes (was: Joel Spolsky claims the Program Manager role does UI design... ????)

2009-03-12 Thread Jordan, Courtney
I agree. In my experience, any client who sees color and images focuses
on whether they like that color or whether that image fits, and don't
pay attention to the more important elements (at this stage in the
process), which include the related issues of clarity of navigation, how
easy it is for users to fulfill their goals, whether the most important
tasks are readily findable, whether the page flow makes sense. This can
and much more can all be done in wireframes (I use Visio) in a fraction
of the time it takes to code it, which allows the client to provide
feedback earlier and keeps me from going down a wrong path, while
letting me know when I'm going down the right one. I can also make
changes on-the-fly when meeting with clients so that we can immediately
see how their suggestions might enhance or detract from the user
experience. You can do this with FireWorks too, but here you have
usually added color and images (unless people are making grayscale
prototypes in FireWorks?) which detract from the team's and client's
abillity to think objectively about the afore-mentioned critical
elements. At least for me, making changes on-the-fly with HTML within
the span of a meeting would be difficult!
 
Speaking of hi-fidelity prototyping tools, has anyone used Silverlight
extensively? Could you share your experiences?

Thanks,
Courtney Jordan


-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Milan Guenther
Sent: Thursday, March 12, 2009 8:11 AM
To: Dave Malouf
Cc: Forum Interaction Design Ixda
Subject: Re: [IxDA Discuss] The future of Wireframes (was: Joel Spolsky
claims the Program Manager role does UI design... )


 1st, I didn't say don't do storyboards. I did say don't do wireframes
and
 YES I do teach my students to work in interactive ALL the time.
 Sketch  scenarios/storyboards (that are ALWAYS human situated; more
on this
 below)  low-fi interactive  hi-fi interactive

So that means you start with interactive techniques directly, but still
there is a phase where the look of what you are building is rather
undefined / abstract.
So Flash, Blend, Fireworks may not be the best choice of tools, right?

I think they focus too much on visual/interactive details, and thus
distract from the goal to quickly create a rough vision of the product.

Besides, imho ALL interaction designers have to learn to code to be able
to produce new visions of interactions on their own, but that's another
story.

-- 
milan guenther * interaction design
||| |  |  ||  | || | ||

+33 6 67 11 13 83 * www.guenther.cx


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Re: [IxDA Discuss] Skittles Branding

2009-03-06 Thread Jordan, Courtney
Just in terms of the user experience, I found the implementation awful. 

I'm using chrome and if I use my mouse wheel to scroll, I get an
undocumented feature: row upon row of skittles menus. Even without
scrolling, there is no way to move the menu and it blocks out a large
section of the page, and just reminds me of an annoying popup that I'd
like to dismiss, but can't! 

I also found it very invasive that they would show a 'hold your horses'
dialog requesting my birth date. Whatever happened to progressive
engagement? There's nothing on this wikipedia site that would be harmful
for people of any age to see, so there's no reason for that - from a
user's perspective. Now from marketing's, that's another story

Courtney Jordan

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Joel Laumans
Sent: Thursday, March 05, 2009 10:44 PM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] Skittles Branding

I followed the whole Skittles / Modernista hype on Twitter a couple
days ago, and I can't say that I am as enthusiastic about it as
everyone else.

Most of the reactions I saw flying by were similar to:

Wow, this is really great!
Great! Finally a company that let's the people represent them
Great implementation of using social media to define your brand!

I however am far more skeptical about the new site. I think the
concept of letting your users define your brand is great, however I
think the implementation is terrible.
For us (interaction designers, new media experts, and so on) the site
is great, we are familiar with these tools (such as Twitter and
Wikipedia) and the concepts behind them.

However, I think the average Skittles.com visitor will be very
confused when visiting the site. The last thing I would expect when
going to skittles.com is to see twitter.com.

What do you think?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=39555



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Re: [IxDA Discuss] Prototyping tools resources

2009-03-06 Thread Jordan, Courtney
I disagree. Even a one-page paper sketch can be a prototype - just a
low-fidelity prototype. See Carolyn Snyder's book, Paper Prototypes. I
often sketch ideas out before heading to Visio where they become
mid-fidelity prototypes. Once you add some colors and images - then it's
a high-fidelity prototype. 

Courtney Jordan

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Todd Zaki Warfel
Sent: Thursday, March 05, 2009 7:32 PM
To: Mary Deaton
Cc: list IXDA
Subject: Re: [IxDA Discuss] Prototyping tools resources

I series of storyboards could be used in the prototyping process, but  
I wouldn't necessarily call it a prototype. That's one of those grey  
areas.

On Mar 5, 2009, at 3:45 PM, Mary Deaton wrote:

 In Todd's definition, a storyboard can be a prototype, but a one-page
 mock-up cannot be. Right?


Cheers!

Todd Zaki Warfel
President, Design Researcher
Messagefirst | Designing Information. Beautifully.
--
Contact Info
Voice:  (215) 825-7423
Email:  t...@messagefirst.com
AIM:twar...@mac.com
Blog:   http://toddwarfel.com
Twitter:zakiwarfel
--
In theory, theory and practice are the same.
In practice, they are not.




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Re: [IxDA Discuss] Type or select?

2009-03-03 Thread Jordan, Courtney
from your site
Now imagine you need to set your birthdate using the above control.

We could initialise the date with an arbitrary date such as: 1980.06.15.


One of the problems with setting an arbitrary date is that users might
not change it to the appropriate date unless it actually behooves them
(they get some sort of reward for being below or above a certain age),
thus if you are trying to track the age groups of your users, this would
skew your results. Since they won't get an error when they try to submit
the form and if they don't get some type of reward, then why would they
take the time?

Another problem would be that it might make people think that the dates
start at 1980, thus no one older than 27-28 could sign up for whatever
service/product you're offering. This would skew the age group that you
end up with.

In looking at your tumbler, my first thought is what happens when I
click the tumbler? There seems to be no way to go up or down as in a
normal up/down arrow spin button control, so if it starts at 1980, does
clicking it once move is to 1979 or 1981.

Courtney Jordan 

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Shaun O'Connell
Sent: Monday, March 02, 2009 11:10 AM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] Type or select?

Hi IXDA'ers,

I was trawling through the archives looking for a suitable discussion
topic
to post against, and this one came up.

I was recently inspired by a blog entry concerning calendar-based
date/time
pickershttp://blogs.uct.ac.za/blog/lovemores-world/2009/02/25/an-effect
ive-jquery-date-time-pickerto
create a more intuitive date/time picker.
I'm not sure about the rest of you, but some calendar controls frustrate
me
as a user.  Sometimes I'm forced to use a calendar control because it's
easier than interpreting the format for the single date field.

Anyway, the post got me thinking about a different approach to date/time
pickers, leaning heavily on those old mechanical alarm clocks that had
dials
or cogs next to the hour and minute displays.  Read more on the idea
here:
http://ndorfin.wordpress.com/2009/03/02/rl-date-picker/

Will this idea end up being harder to understand than a fly-out calendar
picker? i.e. Does convention over-rule out-of-the-box UI ideas?

Has anyone had any experience testing up-down-arrow or slider controls
in
web-based forms?  Could something like my 'tumbler' idea work if the
graphic
design is done properly?

I'd love to have some feedback on this idea.  Thanks!

Cheers,
Shaun

On Mon, Dec 1, 2008 at 11:14 AM, Pietro Desiato
pietro.desi...@gmail.comwrote:

 hi all,

 I think that the date format could be an issue. I'd rather prefer a
 text field for day and year and a dropdown for month (it's also
 easier to select the month instead of either writing it or understand
 which format has been used). If you feel that the conversational
 paradigm is the way to go (as I do), think also about the label you
 want to associate to these fields. Maybe (I don't know your
 context\users) you can melt these input fileds with the label.
 Something like I am born on [month dropdown] [day], [year]. Imho
 the calendar is a complex interaction (opening, browsing, selecting,
 closing) and I'd avoid it.


 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 Posted from the new ixda.org
 http://www.ixda.org/discuss?post=36010


 
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Re: [IxDA Discuss] Why are there no Executive MFA / IxD programs? (response to RPI online HCI program phase out)

2009-02-25 Thread Jordan, Courtney
I'm not sure exactly what would be in an Executive MFA program and you
may be wanting more flexibility, but for HCI or Human Factors, Bentley
University in Waltham, MA, offers a joint MBA/MS HFID (human factors in
information design - some courses include: cog psych (HF), UI design,
user testing, AI, business process improvement, managing user-centered
design teams, and many other HF and business courses) program. 

www.bentley.edu


-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Michael Martinez-Campos
Sent: Wednesday, February 25, 2009 7:32 AM
To: disc...@ixda.org
Subject: Re: [IxDA Discuss] Why are there no Executive MFA / IxD
programs? (response to RPI online HCI program phase out)

I'm still researching schools that offer an HCI program. The closest
thing i've seen for what you're looking for is the MBA in design
strategy at the California College of the Arts in San Francisco.
It's not HCI-focused, but they are very open to students crafting
their own program. It could easily be reoriented towards HCI topics.


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Posted from the new ixda.org
http://www.ixda.org/discuss?post=39212



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Re: [IxDA Discuss] To use a colon or not to use a colon after field labels

2009-02-24 Thread Jordan, Courtney
That is excellent feedback. Thank you. Most of our straight-forward form
labels (on web sites, not software) are still in title case (First Name
is easier to read and doesn't take up as much space as What is your
first name), while more complex labels are in the form of questions. 

Courtney Jordan

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of Jim
Drew
Sent: Thursday, February 12, 2009 4:37 PM
To: UI List
Subject: Re: [IxDA Discuss] To use a colon or not to use a colon after
field labels

Possibly missed in this thread is the origin question.  Rather than
Should I use a colon or not?, ask instead Why did we used to always
use colons?

My thought is that it tied in with Labels Use Title Case.  The label
plus the field or control content made a Title: Subtitle comb.  The
colon wasn't there just by chance; it was there to signal the end of the
Title part, or the division between the two.

Today, much software no long uses Title Case.  Labels tend to be more
sentence like in their structure, with the field or control content
being the predicate or object of the sentence:

Choice for President: [John McCain]

... has become

My choice for President is [Barack Obama]

A colon is incorrect grammar in the new style of label; if anything,
there should be a trailing period, but that would truly be visual noise
(and would usually not sit just after the sentence predicate).

So I would say to use a colon if your labels are in Title Case, and not
to use one if they are not.  (And if they are in Title Case, ask the
question why your label design seems stuck in the 1990s.  There may be a
deeper issue to examine.)

(Discussion of why Title Case was used -- and when it might still be
best -- is another thread.)

-- Jim Drew
   UI/UX Software Tester
   Seattle, WA



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Re: [IxDA Discuss] To use a colon or not to use a colon after field labels

2009-02-24 Thread Jordan, Courtney
Hi Chauncey,

Thank you for your feedback - I was hoping you would! These are just
form labels like First Name: textbox  - rather than First Name text box.
My feeling has been that the colon serves as an indicator as well. In
that case, they wouldn't be non-data ink a la Tufte, as they serve a
purpose. 

 

Courtney

 



From: Chauncey Wilson [mailto:chauncey.wil...@gmail.com] 
Sent: Wednesday, February 11, 2009 4:25 PM
To: Jordan, Courtney
Cc: disc...@ixda.org
Subject: Re: [IxDA Discuss] To use a colon or not to use a colon after
field labels

 

Hello Courtney,

 

The colon issue is one of the classic debates in UI design and it has
raged since the early 1990s.

 

I generally agree with Caroline, but if you have fields that are
read-only with no 3D appearance, the colon can serve as an indicator
that some text will follow.  The colon serves to differentiate label
from text (since in some cases there may be no text by the label and the
label will look like a lost piece of text). 

 

Another consideration is whether you are following the particular style.
I believe that the Vista guidelines call for a colon so if you are
following Vista, you might want to follow that style.

 

Chauncey

 



 

On Wed, Feb 11, 2009 at 12:55 PM, Jordan, Courtney cjor...@bbandt.com
wrote:

Could anyone help me on the subject of whether to use colons after field
labels. I have found one accessibility paper and a few other
not-so-respected sources that indicate that colons after field labels
help screen reader users, as well as normal vision users, to expect an
input field. However, after years of including colons after field
labels, our copy dept now maintains that a colon is punctuation and
shouldn't be included after field labels. I've also found Jarrett's, No
one cares about colons but UX people and Luke W doesn't mention it in
his book :(.  Has anyone fought this battle before? Do you have any
sources that you could point me to?

Thanks in advance,
Courtney Jordan


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Re: [IxDA Discuss] To use a colon or not to use a colon after field labels

2009-02-24 Thread Jordan, Courtney
Thank you, everyone, for your feedback. In this case, I definitely feel
colons are justified: they serve a purpose, thus they are not non-data
ink; they provide a structure and an expectation of what is coming up
next (a textbox) which further contributes to the concept of them being
data ink, and aesthetically, I feel that they make the form look more
professional and complete. Obviously, there are those that disagree with
me, and I appreciate all of your great feedback!

Courtney 

-Original Message-
From: Caroline Jarrett [mailto:caroline.jarr...@effortmark.co.uk] 
Sent: Wednesday, February 11, 2009 1:13 PM
To: Jordan, Courtney; disc...@ixda.org
Subject: RE: [IxDA Discuss] To use a colon or not to use a colon after
field labels

 Subject: [IxDA Discuss] To use a colon or not to use a colon after
 field labels
 
 Could anyone help me on the subject of whether to use colons after
field
labels. I have found one accessibility paper and a few other
not-so-respected sources that indicate that colons after field labels
help
screen reader users, as well as normal vision users, to expect an input
field. However, after years of including colons after field labels, our
copy
dept now maintains that a colon is punctuation and shouldn't be included
after field labels. I've also found Jarrett's, No one cares about
colons
but UX people and Luke W doesn't mention it in his book :(.  Has anyone
fought this battle before? Do you have any sources that you could point
me
to?

You have accurately summarised my article:
http://www.usabilitynews.com/news/article3112.asp

As Luke doesn't mention colons, maybe we should add and not even a lot
of
them to the end of the summary :-)

But maybe you missed the follow-up one?
http://www.usabilitynews.com/news/article3200.asp

That discussed the problem of screen readers and colons at the end of
labels.

So far as I have been able to find out since then, it used to be the
case in
the Olden Days that screen readers relied on colons as a cue about where
the
label might be. These days, they rely more on the actual mark-up. So
provided that you are using label tags appropriately, the screen
reader
doesn't need the colon. The user may or may not hear 'colon' depending
on
whether the screen reader is set up to read the punctuation. 

My suggestion: estimate how long it would take to take all the colons
off
the existing forms. Ask your copy people if they truly wish to put that
time
in, compared to all the other cool/useful/revenue-earning (delete as
applicable) things that you could be doing. Might help them to make a
decision.

Best
Caroline Jarrett 




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Re: [IxDA Discuss] Visual Importance of Page Titles

2009-02-24 Thread Jordan, Courtney
Title! Title! Just as you said, title is what users are looking for to
ensure them they're in the right place. If users don't immediately see
the expected title when they click from some similarly labeled call to
action, uncertainty sets in. Did I click the right link? Am I in the
right place? Important elements that provide users with a sense of place
and ensure them that they're not lost (and that the company is taking
care of them, at least while they're on the site) should always take
precedence over marketing banners for the best user experience. 

Courtney

-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Jennifer
Sent: Tuesday, February 24, 2009 4:54 AM
To: disc...@ixda.org
Subject: [IxDA Discuss] Visual Importance of Page Titles

Hi everyone,

We have a bit of an internal debate going on about the importance of
page titles - from a visual standpoint - as compared with other
elements of a page. That is to say, should a page title (what
displays *on* the page, not in the browser frame) be the most
important item of information on the page that a user first sees upon
arriving there?

Or, should the key marketing message - in our case, a 'banner'
image/graphic - take priority over a page title?

The argument for a page title being more important is that its raison
d'etre is to help the user understand where they've arrived at.

The argument for the 'banner' message being more important is that
it is the 'meat' that we want users to see and interact with. In
this case, it's not being suggested to remove page titles; instead,
to make them considerably smaller so that the focus is on the banner
space (which is top/center and large). 

Thoughts? Opinions? I'd love your input!

Regards,
Jennifer

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Re: [IxDA Discuss] Looking for feedback on three options for a website design

2009-02-23 Thread Jordan, Courtney
As the mother of a 5 and 2 year old, I thought that version 2 was great,
and having lived in schaumburg before, wished that I could send my kids
to that daycare, as it seemed that they would be well cared-for. I liked
that it showed the kids engaged in learning (puzzles) with a concerned
caretaker right next to them. I liked that I would be able to take a
virtual tour of the place as well. It personally impacted me as this is
close to the interaction good parents have with their children, and what
working parents are seeking to emulate when they can't be there
personally. One concern would be there the optional banner would
preclude me from immediately seeing that there was a virtual tour
available, which in my opinion is very important, as it helps parents
preview the daycare so that they don't waste time going to a lot of
centers that do not align with their expectations. I had to spend a lot
of time going to several centers that didn't meet my children's needs
before I found one that did. This would have helped streamline the
process, as one use case is when a parent is looking for a new daycare,
doesn't have a current daycare and is worried about availability and the
distance from home or work (how far away from their children they'll
be). In my case, I'd just moved to a new city and started a new job and
had to find a center within three days. 

I liked the me and my mom; very clean and lots of white space. But as a
parent, I wasn't immediately drawn in as I was with the pictures of the
children learning while being cared for, or as the audience is
different, I wasn't immediately drawn in by what pictures of what
adventures my children and I could do. It is much more of an exploratory
site, but very well-designed. 

Courtney Jordan




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[IxDA Discuss] To use a colon or not to use a colon after field labels

2009-02-11 Thread Jordan, Courtney
Could anyone help me on the subject of whether to use colons after field
labels. I have found one accessibility paper and a few other
not-so-respected sources that indicate that colons after field labels
help screen reader users, as well as normal vision users, to expect an
input field. However, after years of including colons after field
labels, our copy dept now maintains that a colon is punctuation and
shouldn't be included after field labels. I've also found Jarrett's, No
one cares about colons but UX people and Luke W doesn't mention it in
his book :(.  Has anyone fought this battle before? Do you have any
sources that you could point me to?

Thanks in advance,
Courtney Jordan


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Re: [IxDA Discuss] Usability of accordions

2009-01-14 Thread Jordan, Courtney
Having just created a design pattern library for my company, I'm pretty
well-versed on these! There are actually two design patterns: accordions
and show/hide panels. Accordions only allow one bar's contents to
display at a time. These are usually used to show details for steps in a
procedure, for example. Show/hide panels allow multiple bars' content to
be shown at a time, relying on the user to click the bars to show/hide
them. We have found that this works best for our interactions. One main
use is to show detail for categories (the category name would be the bar
title, then clicking on it would explain more about that category). In
my opinion, I wouldn't automatically switch the selected bar. I wouldn't
expect that behavior as a user. I don't have a strong opinion on
hover-over. I think it would work well and if someone didn't realize
that they could click on the bar title, but were mousing around the
screen, they would discover that feature. 

If you haven't already, check out welie.com for Martijn van Welie's
great design pattern work or designinginterfaces.com for Jennifer
Tidwell's.

Courtney Jordan
Senior User Experience Architect


-Original Message-
From: discuss-boun...@lists.interactiondesigners.com
[mailto:discuss-boun...@lists.interactiondesigners.com] On Behalf Of
Kordian Piotr Klecha
Sent: Tuesday, January 06, 2009 9:51 AM
To: disc...@ixda.org


1. Accordion auto-switches to the next part after every 5 seconds when
mouse
pointer is outside the box.

2. OnMouseOver any part-title bar opens this part (with latency 200ms).

3. Clicking on part-title bar opens it too.



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Re: [IxDA Discuss] Error messages for edit-in-place forms

2008-11-07 Thread Jordan, Courtney
The best way that several books (e.g., 37 Signals, and I believe Luke
Wroblewski's Web Form Design book has it as well) have shown to display
an error message is to use an error icon, such as an X or a ! (often
surrounded by a circle or triangle or diamond), and to the right of that
error icon, display a message above the incorrect field. If there is no
room to display it above the incorrect field, you could put it the the
right if there are no formatting hints in the way. You could also
surround the entire error message and field with a red outline to make
it really stand out. 

To help avoid an error, have a forgiving format, (for example,  allow
phone numbers with no spaces, spaces, hyphens, parentheses) or if that
is not possible given your database or the code, then provide a
formatting hint (e.g., xxx-xxx-) to the right in gray text or
underneath, depending on space constraints. 

Highlighting the fields is good, but color shouldn't be the only way
that you convey information to your users. Red-green color-blind people
might miss the highlighting distinction (they see red and pink as shades
of brown).

Also, make sure that you indicate required fields (a standard is with
bold and asterisks) to highlight that distinction, to help avoid errors
occurring in the first place.

Hope that helps. 

Courtney
Senior Usability Analyst

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Rachel
Sent: Thursday, November 06, 2008 10:53 AM
To: [EMAIL PROTECTED]
Subject: [IxDA Discuss] Error messages for edit-in-place forms

I'm working on an Ajax app that will have edit-in-place forms (a.k.a.
inline
editing). Page has read-only data; parts of the data are editable. User
chooses to edit a part; that part turns into an editable form. When user
saves changes, the form converts back to read-only data (this happens
without a page reload).

The fields in the forms are required. So if user leaves any blank, they
need
to be challenged, and we need to let them know which fields are in
question.
What's the best way to handle this?

We are reluctant to show an error message right above the form, because
it
will push the form  other content on the page downward, creating a
visual
jumping effect. (unless we overlay the error message over top of other
content on the page)

What are best practices for this? Good examples?

Thanks,
Rachel

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Re: [IxDA Discuss] Top U.S. design schools/colleges for user experience/ usability / IA

2008-11-07 Thread Jordan, Courtney
Bentley University (my alma mater for UX - so of course, I have to put
that first!)
Stanford
CMU (Carnegie Mellon)
Univ of Michigan
Virginia Tech

Courtney Jordan
Senior Usability Analyst

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Veena Gowthamchand
Sent: Thursday, November 06, 2008 1:02 PM
To: [EMAIL PROTECTED]
Subject: [IxDA Discuss] Top U.S. design schools/colleges for user
experience/ usability / IA


 
 
In your opinion, what are the top U.S. design schools/colleges for user
experience?
 
 

Thank You.

Veena G

Bestica Inc

Tel: 210-614-4198|  http://www.bestica.com/ http://www.bestica.com

E-mail ID: -  mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]

LinkedIn: http://www.linkedin.com/in/veenarecruiter
http://www.linkedin.com/in/veenarecruiter

 

 

 

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Re: [IxDA Discuss] Joe the Plumber as Persona

2008-10-24 Thread Jordan, Courtney
Just to build on this discussion which I think is an excellent idea and
something that should have been done a long time ago...perhaps we could
have come up with economic stimulus concepts that worked better and had
the desired effect. The majority of the last stimulus checks went to
paying down debts and bills, rather than to boost consumer spending, as
the government had hoped. A more throrough development of the personas
that needed to be helped would have undoubtedly had a more positive
economic impact. 
___
Persona 2:
Susan, the hard-working married high-school educated woman with 4 kids
who just lost both her jobs due to economic cutbacks and a poor economy
in a poor (northern) state and is now worried how they'll survive the
harsh winter and about her children's future. 

She's an actual person and her concerns are more real and urgent and
desperate than whether this plumber can afford to buy the company he
works for and the amount of taxes he might have to pay. 
__

In developing personas, we also need to consider lower-income families,
as these are the people who are hurting the worst from this economic
crisis. 

It's interesting what Australia's doing - helping the people who need it
most. 

article excerpt
The surprise package primarily targets pensioners, low and middle-income
families, carers and first-home buyers, and is aimed at boosting
consumer spending./exerpt

http://www1.timesofindia.indiatimes.com/Business/Australia_unveils_massi
ve_economic_stimulus_package/articleshow/3592920.cms


Courtney Jordan


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Michael Micheletti
Sent: Thursday, October 16, 2008 11:37 AM
To: IxDA list
Subject: [IxDA Discuss] Joe the Plumber as Persona

In the US Presidential debate last night, there was considerable
discussion
about Joe the Plumber. Turns out he's a real person, but nevertheless
I
heard him used as a sort of proxy or persona. Anybody else flash on this
too? Is he the right persona to be designing an economic turnaround for?
Other secondary personas to consider? Just wondering what you wise and
witty
folks will come up with...



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Re: [IxDA Discuss] any ideas for icon research?

2008-08-13 Thread Jordan, Courtney
I agree with Steve. Use the paper statement metaphor that already exists
rather than trying to reinvent the wheel. I would guess that Italians,
Canadians, and everyone else in the developed nations have at one point
received paper statements in the mail, thus I would think that the paper
icon would be universal. But if you have access to your audiences, test
some different icons out and see how each culture reacts to each icon,
what they expect when clicking it, when seeing it on something...

Courtney

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Wednesday, June 25, 2008 3:42 PM
To: [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] any ideas for icon research?

Maybe approach the icon creation from how people view their paper 
statements. Just create a statement icon. Why differentiate paper versus

online? Do people really make a distinction between a paper statement
and 
an online statement? Isn't an online statement just a digital version of

the paper statement?

original msg:
I'm not finding a lot of icons for paperless billing. 



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Re: [IxDA Discuss] Interactive prototyping

2008-08-06 Thread Jordan, Courtney

In my experience, irise is incredibly difficult to use (to give you an
idea of how difficult - I have a BS in Computer Systems and an MS in HF
in Info Design and have worked in software for 10 years, so I'm pretty
technical and adept at learning software quickly), has a very steep
learning curve, the product does not behave the way you would expect it
to, simple functions are not so cleverly hidden away so that what should
take you a few minutes can take hours. It is very frustrating to use.
However, with it, you can create what appear to be fully interactive
prototypes that can wow your stakeholders and get buy-in from executive
management. However, there is absolutely no code behind it. Although you
can tie screen elements (controls) to requirements, this doesn't work
well for us, as the tool really isn't made for extensive documentation
and allows no formatting besides an outline. We basically have had to
resort to creating the irise simulation, then spending several more days
or weeks creating a UI spec which our web writers and UAT can actually
use.  These groups were very unhappy interacting with irise and there
was a lot of pushback. For fully interactive simulations, be prepared to
spend hundreds of hours on something that would take days in Visio. This
tool is basically programming lite, but even more or at least just as
difficult because the tool never behaves as expected and important
functions and features are extremely hidden, while other important ones
just aren't available in this tool. For example, to select a table to
delete it, you have to know that in the bottom right of the tool (in the
status bar location), there is a tiny breadcrumb that shows the table 
table row  table cell (except the default for these names are obviously
not nearly as intuitive), and you have to click table to select the
table. It will look on the screen like the table's selected, but ou can
try to delete the selected area (which is actually just the cell or row,
but there is no way to tell visually) to your heart's discontent, and
never will the tool provide any feedback besides not doing what it's
been told to do, it won't say something obvious like, hey, you have to
select the table itself to delete the table, right now the cell is only
selected.  Additionally, I spoke to others in my alumni group from near
Boston and all but one of those colleagues who had dealt with irise said
that their company eventually discarded it due to the steep learning
curve, dissatisfaction with the tool, no code to show for all the effort
(absolutely no HTML code is generated by all that work, so
designers/developers have to start from scratch) and relatively low ROI.


Courtney

 Is anyone here famililar with iRise?  It seems similar to Axure.
 http://www.irise.com/products/2007_tours/index.php
 Jennifer Hoppenrath  |  SeniorInformation Architect  |  Avenue A I
 Razorfish  I  direct 206 816 8497  |  cell 206 724 3307

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Re: [IxDA Discuss] The Documentation View of Design

2008-04-30 Thread Jordan, Courtney
Hi Oleg,
iRise enables you to do this in their Document tab. It's a clunky tool,
but you can easily tie requirements and your own or reviewers' comments
to widgets in the Document tab. Unfortunately, the tool itself is
difficult for non-programmers to use, and what you see (in the design
state) is very often not what you get (in the simulation state)
especially without irise training courses, so a more usable tool would
be well received! 
Unfortunately, I can't check out your app due to the NET version
restrictions.

Thanks,

Courtney

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Oleg Krupnov
Sent: Tuesday, April 29, 2008 3:02 PM
To: discuss@lists.interactiondesigners.com
Subject: [IxDA Discuss] The Documentation View of Design



The existing tools used for wireframing and prototyping seem to
underestimate the frequent need for annotating and documenting design
elements. If you need to annotate something, you a) draw your footnote
or
callout as a yet another graphic object, and maintain its connection to
the
annotated object manually, because the tool does not understand it is
an
annotation or b) select the element to be annotated and enter plain text
somewhere far in the sidebar Properties panel, and then lose it out of
sight when you select something else. Both approaches become clunky when
you
need to create different layers of annotations for different audiences,
which is a common task. 

Afterwards, the existing tools can usually spit out a functional spec in
Word or PDF that is rather a formal red-tape deliverable. Or if you
are
not satisfied, you can go to a word processor or a spreadsheet and write
the
documentation manually (and I often do), but then it will not be
connected
to the wireframe/prototype anyhow but in your mind, so you have to
maintain
them in sync manually as well. Besides, you find yourself dealing with
many
documents and tools instead of one.



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Re: [IxDA Discuss] Yo gender-neutral singular pronoun has arrived at last!

2008-03-14 Thread Jordan, Courtney

That's interesting about the yo. It reminded me of a comment that my 4
1/2 year old daughter made the other day, I'm a smart girl, amn't I?.
I corrected her, saying that she should say aren't I. But when I
thought about it, even though that's the way we say it, it really isn't
grammatically correct, but it's the way it's evolved through everyday
usage. Are is supposed to be conjugated with you, not I. And
without the contraction, the sentence is grammatically correct: I'm a
smart girl, am I not?. So I'm a smart girl, aren't I isn't
technically grammatically correct, though we hear that conjugation all
the time. After this thought process, I un-corrected her (I guess that
would really be dis-corrected, if either were a word, since I can't undo
the knowledge of the correction completely!).

So perhaps one day soon, we'll be using amn't as well! ;-) And really,
why on earth wasn't a contraction formed from that when the contractions
were evolving...probably cause we were already using aren't for those
instances.

Courtney Jordan



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