FYI APAR HIPER flag change (cross posted)

2007-04-27 Thread Kurt Acker
Greetings,
  If you follow HIPER APAR's, please do not be alarmed.  This note 
explains some changes that caused us to review all active APAR's, and 
change the HIPER flag when needed.

System z, z/VM APAR HIPER and RSU process changes:

IBM's current service guidelines requires all APARs that result in system 
outage be marked 'HIPER'. 
In z/VM's case, this also applies to APARs that correct virtual machine 
outages. 
This same APAR may or may not also be marked PERVASIVE. 
The previous guideline required any system or subsystem outage APAR to be 
marked 'PERVASIVE' in order to have been marked HIPER.  As you can see 
this is a switch.

To adhere to the current guideline, system outage APARs that were not 
marked HIPER have now been marked HIPER. 

zVM's RSU philosophy has been to put all HIPER APARs on the RSU.  This has 
been changed.  Now, APARs designated HIPER and PERVASIVE are 
automatically included on the RSU.   All HIPER APARs are not necessarily 
PERVASIVE and as such may not be put on the RSU. 

The HIPER designation is for customer awareness that these problems exist, 
they cause a system or subsystem outage, and may or may not be on the RSU. 


Here are the newly designated HIPER APARs, currently in supported releases 
R510 and R520:

VM56702 VM63454 VM63502 VM63540 VM63553 VM63558 VM63565 VM63567 
VM63579 VM63590 VM63604 VM63619 VM63640 VM63650 VM63654 VM63655 
VM63666 VM63667 VM63676 VM63694 VM63696 VM63717 VM63719 VM63720 
VM63723 VM63769 VM63771 VM63772 VM63777 VM63785 VM63806 VM63807 
VM63827 VM63828 VM63831 VM63832 VM63838 VM63840 VM63842 VM63843 
VM63847 VM63858 VM63859 VM63860 VM63866 VM63871 VM63887 VM63888 
VM63900 VM63903 VM63906 VM63907 VM63911 VM63913 VM63917 VM63924 
VM63925 VM63930 VM63943 VM63954 VM63955 VM63956 VM63957 VM63962 
VM63965 VM63970 VM63971 VM63973 VM63980 VM63986 VM63987 VM63988 
VM63990 VM63991 VM63992 VM63994 VM63997 VM63998 VM64012 VM64013 
VM64014 VM64015 VM64023 VM64029 VM64033 VM64036 VM64037 VM64042 
VM64049 VM64052 VM64060 VM64075 VM64076 VM64083 VM64084 VM64099 
VM64100 VM64103 VM64105 VM64115 VM64121 VM64125 VM64129 VM64141 
VM64143 VM64144 VM64145 VM64154 VM64165 VM64173 VM64174 VM64183 

Thanks and Best Regards,

Kurt Acker 


Re: z/VM - z9 and zAAP

2007-03-13 Thread Kurt Acker
I think the r530 announcement material:
http://www.vm.ibm.com/zvm530/

will help answer that question... 

Kurt Acker 




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On 3/13/07, Rich Smrcina [EMAIL PROTECTED] wrote:
You might have to wait until z/VM 5.3.  It has support to recognize a
zAAP and allow it's use by virtual machines.

It looks like I was wrong.  I just searched the z9 guide again and found a 
note. 
Note: zAAPs are not supported for a z/OS guest under z/VM.

Is that being fixed in z/VM 5.3 or is this always going to be the case?

-- 
Mark Pace
Mainline Information Systems 


Re: Multiple Guests using the Same Crypto Domain

2007-03-01 Thread Kurt Acker
From the planning and admin:

Should I be able to run two guests using crypto with the same domain?
Only one virtual machine may use a domain at a time. If more than one 
virtual machine has a CRYPTO statement for a given domain, only the first 
virtual machine that logs on receives use of the domain. 

Also, as a processor migration is mentioned, here is some info that is 
within our hardware buckets:

 1. 06/01/18 RUNNING Z/OS GUESTS ON Z/VM USING PCI CRYPTO CARDS ON Z890,   
 
 Z990, AND LATER PROCESSORS.  
 Changes in crypto set-up are necessary when migrating from   
 the Cryptographic Coprocessor Facility (CCF) on the zSeries   
 
 z800 and z900 servers to the PCI cryptographic cards on the   
 
 z890 (2086device), z990 (2084device), and later processors.   
 
 With the z990 and z890, the Cryptographic Coprocessor  
 Facility has been removed and replaced with the Central  
 Processor Assist for Cryptographic Functions (CPACF) and  
 the PCI cryptographic accelerators and coprocessors. This   
 requires changes to the z/VM CRYPTO directory control  
 statement.  
 For CCF, it was necessary to include the CRYPTO Directory   
 Control Statement with the following operands:  DOMAIN,  
 CSU, KEYENTRY, SPECIAL, and MODIFY.  For PCI crypto, the  
 CSU, KEYENTRY, SPECIAL, and MODIFY operands are no longer   
 needed and are ignored if specified. The operands used for   
 PCI crypto are DOMAIN, APDEDICATED, and APVIRT. The APVIRT   
 operand is intended to authorize hardware for SSL  
 acceleration for Linux and VSE guests and is not used for   
 z/OS guests. If the APVIRT operand is specified for z/OS  
 guests, the Integrated Cryptographic Services Facility  
 (ICSF) component of z/OS will not function properly.  
 An example of the CRYPTO directory control statement  
 authorizing a z/OS guest to access the PCI crypto cards is:   
 
 CRYPTO DOMAIN 1 APDEDICATED 2 3 This statement authorizes   
 the z/OS guest to have dedicated access to crypto queue 1   
 on both AP 2 and AP 3.  
 The APs specified on the above statement must be selected   
 from the set of APs selected on the PCI Cryptographic  
 Online List on the Crypto Image Profile Page for the VM  
 logical partition.  The DOMAINs specified must be selected   
 from the set of domains specified on the Usage Domain Index   
 
 selections on the Crypto Image Profile Page for the logical   
 
 partition. For CCF, an additional required step was to  
 define a virtual crypto facility by using either the CRYPTO   
 
 operand on the CPU directory statement or the DEFINE CRYPTO   
 
 command.  Neither of these are required for PCI crypto.  It   
 
 is recommended that these no longer be used in orde to  
 avoid the following message at logon:  HCP663E The crypto   
 cannot be defined because no real crypto facility is  
 installed.  
 An additional hardware requirement for z/OS guests is that   
 the CP Crypto Assist functions (CPACF) must be enabled on   
 the processor.  Once CPACF is enabled on the hardware, no   
 z/VM set-up is required to authorize guests to access these   
 
 functions and they will be available to all guests.  
 
Hopefully this helps answer things,

Kurt Acker 




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Re: Multiple Guests using the Same Crypto Domain






On Wed, 28 Feb 2007 20:06:52 -0500, Lloyd Fuller [EMAIL PROTECTED] 
wrote:

On Wed, 28 Feb 2007 15:06:48 -0600, Don W. wrote:

I am trying to define two z/OS guests that are using CRYPTO. The 
mainframe
supposedly has two CRYPTO Coprocessors. The guests need to have the same
DOMAIN. I thought I should be able to dedicate a CRYPTO Coprocessor to 
each
guest and use the same domain. When I bring up the first guest, it seems 
to
reserve both CRYPTO processors. The first guest gets msg HCPAPJ1708I No
Processor is available to service virtual crypto unit (0/1). The second
guest gets a msg that the DOMAIN is in use and CRYPTO is not available.
Should I be able to run two guests using crypto with the same domain?

To answer this we will need to know what type of processor.  The 
different
processors handle things different.  In
addition, if this is a z800/z900 or older, you can only bind them to CPU0
and CPU1.

Lloyd

Re: S/A dumps

2007-02-06 Thread Kurt Acker
If you have access to the HMC, use PSW RESTART.  It will dump the system 
just like taking a SNAPDUMP followed by a re-IPL.

Kurt Acker 




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S/A dumps







Hello.  We are in a situation where our processor and ATL are 3 hours away 
from us.  Plus it is at an unmanned, lights out site. 
Recently our system locked up and I needed to take a S/A dump.  The 
problem I'm encountering is finding a way to mount 
a tape to do the S/A dump.  The ATL has a web interface but it does not 
have a feature that will let me mount a tape.   
Has anyone been in this situation and thus, how did you get around it? 
Thanks, 
Steve G. 


Re: Performance Toolkit

2007-01-16 Thread Kurt Acker
Ron is correct on the APAR number (I was just getting to that post having 
noticed trying to subscribe a PMR to the one mentioned).  I will post a 
follow up once FTP site info is checked on.  Thanks,

Kurt Acker 




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The actual APAR number is VM64152.

However, the part about a PERF440 PACKMOD is not mentioned in the APAR, 
nor is the file available today on the testcase FTP site mentioned by Mike 

yesterday.

Can anyone who got the module before it disppeared make it available? 



VM64152 Re: Performance Toolkit

2007-01-16 Thread Kurt Acker
Greetings Perfkit users and ListServ followers,

PERF440 PACKMOD has been placed back on the FTP with the other mods.  For 
our records, we would still like customers to open PMR's at all release 
levels.  Please also note that the r440 version will not become an 
official part of APAR VM64152 due to its end of service classification. We 
plan to make this a local mod, that will most likely be downloaded from:  
http://www.vm.ibm.com/related/perfkit/
We will of course add an official follow up post once that has taken 
place. 

Thanks and Best Regards, 
Kurt Acker 
 



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The actual APAR number is VM64152.

However, the part about a PERF440 PACKMOD is not mentioned in the APAR, 
nor is the file available today on the testcase FTP site mentioned by Mike 

yesterday.

Can anyone who got the module before it disppeared make it available? 



Re: VM64152 Re: Performance Toolkit

2007-01-16 Thread Kurt Acker
Well so much for that plan.  Thanks for trying and bringing this to our 
attention.  Unless, or until I hear otherwise from the powers that be, I 
kindly ask that any V4R4.0 customers that are down loading the fixtest 
module to just send me a quick email off list.  We do of course apologize 
for any confusion and inconveniences caused by this.  Thanks and Best 
Regards,

Kurt Acker 
[EMAIL PROTECTED]
 



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Kurt,
I did open an ETR on IBMLink but got a phone call saying since the product 
was no longer supported they would not forward the problem for support to 
look at. I was told a valid SE contract was necessary. The ETR was closed. 

Ron

 
On 1/16/07, Kurt Acker [EMAIL PROTECTED] wrote: 

Greetings Perfkit users and ListServ followers, 

PERF440 PACKMOD has been placed back on the FTP with the other mods.  For 
our records, we would still like customers to open PMR's at all release 
levels.  Please also note that the r440 version will not become an 
official part of APAR VM64152 due to its end of service classification. We 
plan to make this a local mod, that will most likely be downloaded from: 
http://www.vm.ibm.com/related/perfkit/ 
We will of course add an official follow up post once that has taken 
place.   

Thanks and Best Regards, 
Kurt Acker  



Ron Schmiedge [EMAIL PROTECTED] 
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Re: Performance Toolkit









The actual APAR number is VM64152.

However, the part about a PERF440 PACKMOD is not mentioned in the APAR, 
nor is the file available today on the testcase FTP site mentioned by Mike 

yesterday.

Can anyone who got the module before it disppeared make it available? 




Re: Performance Toolkit

2007-01-15 Thread Kurt Acker
Mike had beat me to this post.  Please direct PMR's to z/VM support, queue 
CPCON, 100 if calling it in. 

FTP info is:
This is the address:   testcase.boulder.ibm.com 
Files from us to a customer should be placed in directory: 
  /s390/fromibm/vm   
Customers may use the ID anonymous and should respond to the 
password prompt with the customer@ portion of their internet ID. 

Thanks and Best Regards,

Kurt Acker 




Colin Allinson [EMAIL PROTECTED] 
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Re: Performance Toolkit







Sorry if I am being thick but can you tell me the exact FTP site that I 
need to address for this? 
Thanks 
Colin Allinson 
Amadeus Data Processing 
Michael Donovan [EMAIL PROTECTED] wrote :- 
It appears you have run into the same problem one of our internal accounts 
encountered yesterday. 
It appears there is a time-of-day boundary check being performed inside 
the PERFKIT MODULE. 
Around Noon on 14 January, the TOD clock rolled from BFxx  
to C0xx  
and this TOD boundary check began failing. Here is a recent PMR update 

There is a problem in the Perfkit discovered late yesterday due to the 
TOD Clock value changing to x'C0xx '. 
We have the Perfkit fix(s) on our 'fromibm/vm' FTP site available as: 
PERF440 PACKMOD 
PERF510 PACKMOD 
PERF520 PACKMOD 
All should be xmitted using BIN F 1024 and unpacked using the 
CMS COPYFILE (UNPACK option. 
This should get customers up and running. We will follow thru with an 
official APAR shortly. Best Regards, Roger Lunsford 
action taken: supply fixtest 
action plan : work apar 

You can/should retrieve the fixtest version of PERFKIT from the FTP site. 
If you need information on 
that FTP site, please let me know. You can/should also open a service 
incident with this problem 
so we can add you to the (eventual) APAR's interested party's list. 

Thanks! 
Mike Donovan 


Re: runaway exec

2006-11-07 Thread Kurt Acker

HX might be what you are looking for.
 

Kurt Acker 






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runaway exec








How do I make a runaway exec quit? It is spewing out
error messsages in a
loop. I've been pressing [CLEAR] for hours now. Isn't there a way to
interrupt it or cancel it?



Re: Question about VM crash

2006-10-02 Thread Kurt Acker

a Q CPLOAD will respond
with how z/VM was last loaded (it will reply with what module from
what disk if it was IPL'd cleanly thru a load/activate, or it will
reply with the abend type that caused a re-IPL to be initiated).

The Q DUMP will tell you
right then how much space is needed to dump the system should you abend,
or issue a SNAPDUMP/restart PSW.

The Q ALLOC SPOOL will tell
you how much spool space you have in use, and available (the amount retuned
from the Q DUMP is included in the in use section). Having spool
space dedicated for dumps will insure you have enough space for them. 


funny, I was just working on this for
another customer,

Kurt Acker 






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Question about VM crash








Is it possible for VM (z/VM 5.2 z890) to
crash and not leave a trace? 
Nothing in the hardware (HMC) messages. 
Nothing in the PROP log file. 
And no DUMP in OPERATNS rdr. 
I am a little confused, I can't recall ever
seeing this happen before. 
I don't think SHUTDOWN was erroneously entered, I run with that command
disabled. 
Any thoughts? 
Thanks 
Tom 

__

 ella for Spam Control  has removed VSE-List messages and
set aside VM-List for me 
You can use it too - and it's FREE! http://www.ellaforspam.com



Re: IPL Problems

2006-09-30 Thread Kurt Acker

Instead of using ACTIVATE, try using
LOAD icon from the HMC/SE? This should allow you to see and change
your IPL address if needed. 

Kurt Acker  





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Your welcome. 
When our CE would come in and put maint on our mainframe, sometimes the
ACTIVATION PROFILE would get changed. I'd forget about this from
time 
to time and get totally stumped as to why it wouldn't IPL. What really
used to get me, is, because the ACTIVATION PROFILE rarely changes, I'd
forget 
which one I used last and would have to wake up some brain cells to try
and remember. 
And since you mentioned an A1 IOCP, etc. I'd almost bet that is what
has happened. 

Steve 






Loren Charnley, Jr.
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Problems



Steve, 
 
I looked at the Sys Config but did not change anything. As far as the activation
profile, I created a new one for the 'A1' IOCP. I have some help on the
way (contractor), I didn't know if I would be able to get in touch with
him so I reached out to the list. I will look at the new profile and see
if there is a LOAD PARM, I think that is going to be the fix.

 
Thanks for the tip, 
 
Loren Charnley 
IT Systems Engineer 
Family Dollar Stores, Inc 
(704) 847-6961 Ext. 2000 
[EMAIL PROTECTED]






From: Steve Gentry [mailto:[EMAIL PROTECTED] 
Sent: Saturday, September 30, 2006 2:23 PM
To: IBMVM@LISTSERV.UARK.EDU
Subject: Re: IPL Problems 
 

Hello. 
Per chance did you make changes to your SYSTEM CONFIG file on MAINT CF1?

Did you change the LOAD PARM info on your activation profile(on the HMC)?

Has your activation profile changed on the HMC?


Steve G 






Loren Charnley, Jr.
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Subject:IPL Problems




All,

I have a z800 running zVM 4.3 and I am trying to do a Power-On-Reset and
load to bring in a new IOCP. The problem is that I am not getting
a SAPL
screen so that I could IPL zVM. I have probability missed something
but I
don't know what. I have also tried to bring up the old IOCP but I am
incurring the same problem.

Is there anyone out there that has any hints?

TIA,
Loren Charnley
IT Systems Engineer
Family Dollar Stores, Inc
(704) 847-6961 Ext. 2000
[EMAIL PROTECTED]

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Re: New z/VM 5.2.0 Manuals May 2006

2006-09-28 Thread Kurt Acker

I like:
http://www.vm.ibm.com/library/
Although that does not really match
up with the formats you request, it will at least get you to the docs for
now.

Kurt Acker 






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New z/VM 5.2.0 Manuals May 2006








The are several new z/VM 5.2.0 manuals on the Library
Center at http://publibz.boulder.ibm.com/
bookmgr_OS390/libraryserver/zvmv5r2/. I have been asked to add
these to our BookManager 
collection. I usually use the Softcopy Librarian to do this -- but
all that shows up there under the 
Internet source is the December 2005 Collection Kit, which I already
have. I tried downloading a few 
of the new .boo files from Library Center and adding them to the collection
on my PC, but Softcopy 
Librarian shows them with title Unknown, I think because I
could not find a bookshelf to download.

Does anyone have a list of the new manuals (and their filenames)?

Does any know how to download a bookshelf from Library Center?

Does anyone know of a way to download all of the new books at once, instead
of one at a time?
(That's why I use Softcopy Librarian, to handle all this correctly. When
I try to do this manually, I tend 
to make mistakes, and it is very time-consuming.)

Did the existence of these new manuals ever get announced anywhere?

Alan Ackerman
alan (dot) ackerman (at) bank of america (dot) com



Re: LPAR Frozen with HIGH CPU

2006-09-15 Thread Kurt Acker

That would be a Network Device Message
Block. Read all about it, and all your favorite CP data areas and
control blocks for r520 at: http://www.vm.ibm.com/pubs/cp520/index.html

Kurt Acker 






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Speaking a relative VM newbie,
what in the Wide, Wide World of Sports is a NDMBK?

Thanks
Jon



snipOh, yeah, I
had that one during share in march 2005. Lots of NDMBKs and things
fell apart. /snip



Re: LPAR Frozen with HIGH CPU

2006-09-13 Thread Kurt Acker

If you have to re-IPL in order to free
the system, please use the PSW RESTART feature from the HMC. This
will force a dump, before re-IPLing itself.
 
You should also play with
this process in order to make sure your system is properly set up to handle
dumps. See the z/VM V5R2.0 CP Planning and Administration guide for
the amount of storage needed, and how to dedicate space you need for it
(see the section on the CP_OWNED Statement).

To play with this process,
issue a SNAPDUMP during a time frame least disruption to your system (it
temporally holds/halts all activity while dumping in use CP storage) to
the OPERANTS reader (RDRL). The DUMPLOAD command then downloads the
dumps to disk (the command can be issued just like that, with no parameters,
so long as your A disk is large enough to hold it).

Al these commands are located in the
z/VM V5R2.0 CP Commands and Utilities Reference. All these publications
can be found at: http://www.vm.ibm.com/library/

And so long as you are running a supported
release, please just open a PMR. Someone from here can always help
with the process. Thanks and Best Regards,

Kurt Acker 
 





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Re: LPAR Frozen with HIGH CPU








No VM System dump. No Performance Toolkit records.
This is the first time that I remember this ever happening so I am not
real familiar with dumping the VM system. Would there been a way
I could have force a dump of the VM system? 

Thanks.

William L. Boyer
Senior Systems Programmer

ViPS(, an Emdeon Company
One West Pennsylvania Avenue
Baltimore, MD 21204
Office: 410.832.8300 ext. 8419
Fax:   410.832.8327

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-Original Message-
From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED]
Behalf Of Bill Bitner
Sent: Tuesday, September 12, 2006 9:23 PM
To: IBMVM@LISTSERV.UARK.EDU
Subject: LPAR Frozen with HIGH CPU

What kind of VM system dump did you get? I looked, but didn't find
a problem record for this. Was any monitor or Performance Toolkit
history files available for the production system?

Bill Bitner - VM Performance Evaluation - IBM Endicott - 607-429-3286



Re: Performance Toolkit AND Monwrite???

2006-05-19 Thread Kurt Acker

The raw Monwrite data is a superset of the data available
from the Toolkit History files. While you could easily use the Toolkit,
or another product if you have one, we wanted to ensure that people knew
about this other method of collecting data. If you were to use this in
conjunction to Toolkit, you might not want to keep the raw files for a
long period of time (with a few possible exceptions of course). The value
add of having the MONWRITE id ready to collect monitor data includes: 
- you reduce it using PERFKIT BATCH mode for specialized
reports or variations
- you can feed it to other programs and products (e.g.
to send data to z/OS for capacity planning) 
- you also have data that can be compared to the history
file
- you have data that can be used for post report processing
by IBM when needed

We also highly recommend collecting the raw monitor
data and saving it before you make any major system change (new processor,
new DASD, product upgrades, etc.). You may never need the data, but for
scenarios where you cannot go back in time and collect it when problems
occur, it can be very helpful.

Kurt Acker 






Leland Lucius [EMAIL PROTECTED]

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Subject
Performance Toolkit AND Monwrite???








Why does z/VM: Getting Started with Linux on
System z9 and zSeries 
instruct you to setup MONWRITE. What benefit is there to have the
raw 
monitor records rather than Perftk's history?

Thanks,

Leland



Re: Question On Setting Up A Special Privilege Class

2006-04-06 Thread Kurt Acker

Although the SMAPI book does talk about
VMRM, The Performance book Chapter 17 VMRM SVM Tuning
Parameters
contains the real guts of it,

Kurt Acker 






Dave Jones [EMAIL PROTECTED]

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Re: Question On Setting Up A Special
Privilege Class








I think I would approach solving this problem by using
the Virtual 
Machine resource Manager function. VMRM is a set of virtual machines (an

administrator and a svm) that dynamically vary the share and i/o rate 
settings of other virtual machines in order to meet predefine workload

goals and performance objectives.

Tim could define a named workload, consisting of only those user ids 
that need to have their performance objectives changed dynamically. He

then can grant write permission to the SFS directory where the workload

configuration file(s) are stored to only those users permitted to change

performance objectives. They, then in turn, can update the workload 
performance file when the need arises and the VMRM svm server will 
automatically pick up the changes and adjust it's performance goals 
accordingly.

No muss, no fuss;-)

Read all about it here: z/VM V5R1.0 Systems Management Application 
Programming


Have a good one.

DJ
Rob van der Heij wrote:
We're considering setting up a separate class that will allow specific
clients to set the share on their own. We believe this could
be
accomplished using a new privilege class but was wondering exactly
how we
would go about setting one up, as well as pros and cons the list
might be
aware of. Also, I was wondering if there is a way that we
can setup the
privilege class to allow the command to only be executed against
certain
IDs. I'm thinking about audit time and what the auditors
might say if we
allow our clients the authority to set share on our service machines.
 
 
 You can't get down to the granularity that you're asking for without
 doing your own CP commands or local mods. Might be fun, but maybe
not
 the kind of fun you are looking for. I am not sure whether an ESM
 would have its hands in there, but your next question is probably
 about the value of the share setting they use.
 
 The easiest way imho is to run PROP (or better) in a disconnected
 virtual machine with sufficient privileges (maybe you already have
 that in the OPERATOR userid) and define your own set of commands that
 your customer can use. The action routines in PROP can do all the
 checking you need (like who issues the command), and issue the
 necessary SET SHARE command.
 
 If you need an example of routing table and action routine, just ask...
 
 Rob
 --
 Rob van der Heij
 Velocity Software, Inc



Re: ordering RSU's and PSP buckets

2006-03-29 Thread Kurt Acker

You can always open a PMR, and we will
order RSU's or PTF's on a tape for you (I am not sure how that process
compares to electronic web orders).  

I get to web info starting from:
http://www.vm.ibm.com
Clicking on Service tab from left side
navigation bar takes you to link below:
http://www.vm.ibm.com/service/

From that page, there are currently
2 links that allow for service type orders (both of them require sign up/sign
in and navigation to your system/OS...):
IBM ShopzSeries 
IBM eServer Support Portal 

I must admit that links like:
A z/VM only order
All other product order

would be great, and I have passed this
info along to others as a concern worth pursing. Thanks and Best
Regards, 

Kurt Acker 






Steve Gentry [EMAIL PROTECTED]

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Subject
ordering RSU's and PSP buckets









Has any on this list successfully navigated the maze of IBM web pages
and been able to order RSU's or PSP buckets? 
I have unsuccessfully tried to order the latest for VM 5.2. Some
links seem to lead me in a circle. When I finally think

I've arrived at the correct webpage, it tells me I'm not entitled to order
these items? What?  I've ordered PTF's, etc, 
although infrequently, and don't have problems. Then I find a web
page that lists what's in the RSU's and/or 
PSP buckets, but there's no url link to click to order them.

I'm frustrated with this process, to the point that I get . . . .
. 
And while I'm writing this I get an email from Global Services that says
I haven't provided enough information for 
my entitlement enrollment! 
There was a time, years ago (which probably shows my age) that this used
to be a simple process. 

Can anyone from IBM tell me why this has to be so difficult?


Steve G.


Re: ordering RSU's and PSP buckets

2006-03-29 Thread Kurt Acker

Although the shopzSeries page still
states 0501RSU, you will get 0502RSU level for PTF UM97520 (and that of
course means that a Q CPLEVEL will return service level 0601). We
just downloaded a copy of it to make sure. The text on the page is
just a little behind the product (and the PSP bucket that comes with it...
however there is nothing in the new bucket yet anyway). These problems
are being resolved.

If you are having a problem with shopzSeries
or one of the other web interfaces, please provide feedback thru the web
links, or open tickets against it (i.e. we can not do much from here about
entitlement type checking). We can as mentioned order the RSU for
you on tape (just open a PMR). Thanks and Best Regards, 

Kurt Acker 






Steve Gentry [EMAIL PROTECTED]

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Subject
Re: ordering RSU's and PSP buckets









Kurt, thanks for your response. It did get me a little further but . .
. 
It lists 5201 as the current RSU.  I go to another IBM web page and
it list 0601 as the current RSU. 
The page that lists RSU 0601 doesn't have an option any where to order
it. Then this gets into the Entitlement 
web page maze. 





Kurt Acker [EMAIL PROTECTED]

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03/29/2006 12:20 PM

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To:IBMVM@LISTSERV.UARK.EDU

cc:

Subject:Re: ordering
RSU's and PSP buckets




You can always open a PMR, and we will order RSU's or PTF's on a tape for
you (I am not sure how that process compares to electronic web orders).
 

I get to web info starting from:

http://www.vm.ibm.com 
Clicking on Service tab from left side navigation bar takes you to link
below: 
http://www.vm.ibm.com/service/


>From that page, there are currently 2 links that allow for service type
orders (both of them require sign up/sign in and navigation to your system/OS...):

IBM ShopzSeries 
IBM eServer Support Portal 

I must admit that links like:

A z/VM only order 
All other product order 

would be great, and I have passed this info along to others as a concern
worth pursing. Thanks and Best Regards, 


Kurt Acker 




Steve Gentry [EMAIL PROTECTED]

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03/29/2006 11:00 AM




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to
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IBMVM@LISTSERV.UARK.EDU


cc 


Subject 
ordering RSU's and PSP buckets













Has any on this list successfully navigated the maze of IBM web pages
and been able to order RSU's or PSP buckets?

I have unsuccessfully tried to order the latest for VM 5.2. Some
links seem to lead me in a circle. When I finally think

I've arrived at the correct webpage, it tells me I'm not entitled to order
these items? What?  I've ordered PTF's, etc, 
although infrequently, and don't have problems. Then I find a web
page that lists what's in the RSU's and/or

PSP buckets, but there's no url link to click to order them.

I'm frustrated with this process, to the point that I get . . . .
. 
And while I'm writing this I get an email from Global Services that says
I haven't provided enough information for 
my entitlement enrollment! 
There was a time, years ago (which probably shows my age) that this used
to be a simple process. 

Can anyone from IBM tell me why this has to be so difficult?


Steve G. 



Re: Performance Toolkit - how to stop it?

2006-03-27 Thread Kurt Acker

SEND was just suggested as an alternative
to logging onto and gracefully shutting down/logging off the machine. FORCE
is kind of brutal as if their is any outstanding work that needs to complete,
you wind up risking putting a guest (and this is true for any guest) into
logoff force pending status,

Kurt Acker 






Rob van der Heij [EMAIL PROTECTED]

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Re: Performance Toolkit - how to stop
it?








On 3/27/06, Kurt Acker [EMAIL PROTECTED]
wrote:

 Just log onto guest and issue logoff (You could
also send it a #CP LOGOFF from a secuser id if you wanted to avoid logging
into that user).

Any reason why SEND CP PERFSVM LOGOFF is better than the proposed
FORCE PERFSVM ? Doing the SEND properly requires some more
programming than just this because PERFSVM may be in console function
mode and reject the SEND command...

Rob
--
Rob van der Heij
Velocity Software, Inc