Re: [LegacyUG] Legacy Help problems

[hwedhlor]

Sounds like something the English version could benefit from.

John

On 9/2/2012 11:42 PM, Evert van Dijken wrote:
> When we generate the Dutch .chm help file we also add a Table of contents (we 
> have four tabs) that makes it somewhat easier to find the main subjects.
> Link to the Dutch help file: 
> http://legacynederlands.com/downloadv7/legacy7-nederlands.zip
> Evert
>
> -Oorspronkelijk bericht-
> Van: hwedhlor [mailto:hwedh...@cox.net]
> Verzonden: zondag 2 september 2012 20:10
> Aan: LegacyUserGroup@legacyusers.com
> Onderwerp: Re: [LegacyUG] Legacy Help problems
>
> Hi Evert,
>
> The three tabs are labeled "Index", "Search" and "Favorites"
> in English.
>
> You're right that searching on "How to Document Your Information" in quotes 
> gives that entry as the first finding on the result list.  However, for 
> someone new to Legacy (and perhaps not familiar with the use of quotation 
> marks in
> searches) to make the multiple mental leaps from looking for "sources" in the 
> first tab (Index), moving to the second tab (Search), then composing the 
> phrase "How to Document Your Information" (or at lease "document your 
> information" or "how to document", etc.), and enclosing that in quotes, 
> that's presupposing quite a lot. Incidentally leaving the quotes out in the 
> Search tab search field gives "What's New in the Deluxe Edition".
>
> It's easy for those of us who already know that the heading, "How to Document 
> Your Information" exists to figure out how to find that phrase by searching 
> on it (or part of it) enclosed in quotes in the Search tab, but not so simple 
> when one is not even aware that phrase is significant in finding useful 
> information about source entry.
>
> The sad part of all this is that the information is there, and in a very 
> useful format, but not easily "findable".
>
> John
>
> --
> John Zimmerman
> Mesa, AZ
>
>
> On 9/2/2012 1:48 AM, Evert van Dijken wrote:
>> Forgot to write that I used the Search Tab and not the Index Tab in
>> Help (not sure about the English words on the Tab in Dutch the three
>> Tabs are Index | Zoeken | Favorieten) Evert
>>
>> Onderwerp: RE: [LegacyUG] Legacy Help problems
>>
>> If I enter "How to Document Your Information" (notice it's between " ") this 
>> item is the first in the list of found pages in the Help file.
>> Evert
>>
>>
>> Onderwerp: Re: [LegacyUG] Legacy Help problems
>>
>> Denise,
>>
>> Just a quick note to thank you for mentioning the Tutorial Lessons, which I 
>> had neglected to do. They are indeed a high point in Legacy documentation 
>> and I can heartily recommend them as they provide a concise, item-by-item 
>> description of most processes. They even include images of the icons to 
>> which they refer, as does the printed Legacy Family Tree manual.
>>
>> It is a shame that the various sections within the Tutorials are not indexed 
>> by their titles within the Help System. For example, you cannot enter "How 
>> to Document Your Information"
>> (one of the segment headings within the Tutorials) in the Keyword index 
>> field and go to that page within the Tutorials.
>>
>> I am in agreement with you concerning the apparent absence of an experienced 
>> technical writer on the Legacy Staff.
>> Historically technical writers are often added to a staff last, and let go 
>> first.
>>
>> All the best,
>>
>> John Zimmerman
>> Mesa, AZ
>>
>>
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical 

RE: [LegacyUG] Legacy Help problems

[Evert van Dijken]

When we generate the Dutch .chm help file we also add a Table of contents (we 
have four tabs) that makes it somewhat easier to find the main subjects.
Link to the Dutch help file: 
http://legacynederlands.com/downloadv7/legacy7-nederlands.zip
Evert

-Oorspronkelijk bericht-
Van: hwedhlor [mailto:hwedh...@cox.net]
Verzonden: zondag 2 september 2012 20:10
Aan: LegacyUserGroup@legacyusers.com
Onderwerp: Re: [LegacyUG] Legacy Help problems

Hi Evert,

The three tabs are labeled "Index", "Search" and "Favorites"
in English.

You're right that searching on "How to Document Your Information" in quotes 
gives that entry as the first finding on the result list.  However, for someone 
new to Legacy (and perhaps not familiar with the use of quotation marks in
searches) to make the multiple mental leaps from looking for "sources" in the 
first tab (Index), moving to the second tab (Search), then composing the phrase 
"How to Document Your Information" (or at lease "document your information" or 
"how to document", etc.), and enclosing that in quotes, that's presupposing 
quite a lot. Incidentally leaving the quotes out in the Search tab search field 
gives "What's New in the Deluxe Edition".

It's easy for those of us who already know that the heading, "How to Document 
Your Information" exists to figure out how to find that phrase by searching on 
it (or part of it) enclosed in quotes in the Search tab, but not so simple when 
one is not even aware that phrase is significant in finding useful information 
about source entry.

The sad part of all this is that the information is there, and in a very useful 
format, but not easily "findable".

John

--
John Zimmerman
Mesa, AZ


On 9/2/2012 1:48 AM, Evert van Dijken wrote:
> Forgot to write that I used the Search Tab and not the Index Tab in
> Help (not sure about the English words on the Tab in Dutch the three
> Tabs are Index | Zoeken | Favorieten) Evert
>
> Onderwerp: RE: [LegacyUG] Legacy Help problems
>
> If I enter "How to Document Your Information" (notice it's between " ") this 
> item is the first in the list of found pages in the Help file.
> Evert
>
>
> Onderwerp: Re: [LegacyUG] Legacy Help problems
>
> Denise,
>
> Just a quick note to thank you for mentioning the Tutorial Lessons, which I 
> had neglected to do. They are indeed a high point in Legacy documentation and 
> I can heartily recommend them as they provide a concise, item-by-item 
> description of most processes. They even include images of the icons to which 
> they refer, as does the printed Legacy Family Tree manual.
>
> It is a shame that the various sections within the Tutorials are not indexed 
> by their titles within the Help System. For example, you cannot enter "How to 
> Document Your Information"
> (one of the segment headings within the Tutorials) in the Keyword index field 
> and go to that page within the Tutorials.
>
> I am in agreement with you concerning the apparent absence of an experienced 
> technical writer on the Legacy Staff.
> Historically technical writers are often added to a staff last, and let go 
> first.
>
> All the best,
>
> John Zimmerman
> Mesa, AZ
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Legacy Help problems

[hwedhlor]

Hi Evert,

The three tabs are labeled "Index", "Search" and "Favorites"
in English.

You're right that searching on "How to Document Your
Information" in quotes gives that entry as the first finding
on the result list.  However, for someone new to Legacy (and
perhaps not familiar with the use of quotation marks in
searches) to make the multiple mental leaps from looking for
"sources" in the first tab (Index), moving to the second tab
(Search), then composing the phrase "How to Document Your
Information" (or at lease "document your information" or
"how to document", etc.), and enclosing that in quotes,
that's presupposing quite a lot. Incidentally leaving the
quotes out in the Search tab search field gives "What's New
in the Deluxe Edition".

It's easy for those of us who already know that the heading,
"How to Document Your Information" exists to figure out how
to find that phrase by searching on it (or part of it)
enclosed in quotes in the Search tab, but not so simple when
one is not even aware that phrase is significant in finding
useful information about source entry.

The sad part of all this is that the information is there,
and in a very useful format, but not easily "findable".

John

--
John Zimmerman
Mesa, AZ


On 9/2/2012 1:48 AM, Evert van Dijken wrote:
> Forgot to write that I used the Search Tab and not the Index Tab in Help (not 
> sure about the English words on the Tab in Dutch the three Tabs are Index | 
> Zoeken | Favorieten)
> Evert
>
> Onderwerp: RE: [LegacyUG] Legacy Help problems
>
> If I enter "How to Document Your Information" (notice it's between " ") this 
> item is the first in the list of found pages in the Help file.
> Evert
>
>
> Onderwerp: Re: [LegacyUG] Legacy Help problems
>
> Denise,
>
> Just a quick note to thank you for mentioning the Tutorial Lessons, which I 
> had neglected to do. They are indeed a high point in Legacy documentation and 
> I can heartily recommend them as they provide a concise, item-by-item 
> description of most processes. They even include images of the icons to which 
> they refer, as does the printed Legacy Family Tree manual.
>
> It is a shame that the various sections within the Tutorials are not indexed 
> by their titles within the Help System. For example, you cannot enter "How to 
> Document Your Information"
> (one of the segment headings within the Tutorials) in the Keyword index field 
> and go to that page within the Tutorials.
>
> I am in agreement with you concerning the apparent absence of an experienced 
> technical writer on the Legacy Staff.
> Historically technical writers are often added to a staff last, and let go 
> first.
>
> All the best,
>
> John Zimmerman
> Mesa, AZ
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Legacy Help problems

[Evert van Dijken]

If I enter "How to Document Your Information" (notice it's between " ") this 
item is the first in the list of found pages in the Help file.
Evert


-Oorspronkelijk bericht-
Van: hwedhlor [mailto:hwedh...@cox.net]
Verzonden: zondag 2 september 2012 1:11
Aan: LegacyUserGroup@legacyusers.com
Onderwerp: Re: [LegacyUG] Legacy Help problems

Denise,

Just a quick note to thank you for mentioning the Tutorial Lessons, which I had 
neglected to do. They are indeed a high point in Legacy documentation and I can 
heartily recommend them as they provide a concise, item-by-item description of 
most processes. They even include images of the icons to which they refer, as 
does the printed Legacy Family Tree manual.

It is a shame that the various sections within the Tutorials are not indexed by 
their titles within the Help System. For example, you cannot enter "How to 
Document Your Information"
(one of the segment headings within the Tutorials) in the Keyword index field 
and go to that page within the Tutorials.

I am in agreement with you concerning the apparent absence of an experienced 
technical writer on the Legacy Staff.
Historically technical writers are often added to a staff last, and let go 
first.

All the best,

John Zimmerman
Mesa, AZ

On 9/1/2012 11:20 AM, Denise Moss-Fritch wrote:
>
> A few more thoughts if I may about ‘how-to’ information in Legacy.
>
> First, how many are aware of the tutorial topics available in Legacy’s
> help system? To find the list of tutorial topics, do the following:
>
> 1.Click the Help icon in the toolbar.
>
> 2.From the Legacy Help Contents page, click Tutorial Lessons.
>
> 3.Select from the list on the Examples and Demos topic.
>
> One writer suggested multiple versions of the same help file, for
> example, novice, intermediate, and advanced.
> Please understand that a user is not all novice, or all advanced in
> their use or understanding of legacy. You might rarely use one feature
> of Legacy, being a novice with that feature, while an expert with
> another feature you constantly use.
>
> There are methods of writing multiple levels of instruction into one
> help topic by “hiding” detailed explanations within the procedure.
> Those ‘hidden’ sections can be displayed to provide greater details.
>
> However, the structure of a typical Legacy help topic suggests that
> the Legacy staff does not include an experienced technical writer.
> Again, Legacy’s staff is just too small. A check of the About
> information on the help file shows the help authoring tool being used
> is Microsoft’s HTML Control Version 6.1 (a basic help authoring
> system) and (of course) the standard help compiler from Microsoft.
>
> Please remember too that a help system is linked by topic flow, not
> sequential information flow as with a book.
> Creating a help system is far more complex than writing a book, since
> with a help system you can link any topic
> (page) to any other topic. That linkage is something that cannot be
> duplicated with a book.
>
> Best,
>
> Denise L. Moss-Fritch
>
>
>




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Legacy Help problems

[Evert van Dijken]

Forgot to write that I used the Search Tab and not the Index Tab in Help (not 
sure about the English words on the Tab in Dutch the three Tabs are Index | 
Zoeken | Favorieten)
Evert

Onderwerp: RE: [LegacyUG] Legacy Help problems

If I enter "How to Document Your Information" (notice it's between " ") this 
item is the first in the list of found pages in the Help file.
Evert


Onderwerp: Re: [LegacyUG] Legacy Help problems

Denise,

Just a quick note to thank you for mentioning the Tutorial Lessons, which I had 
neglected to do. They are indeed a high point in Legacy documentation and I can 
heartily recommend them as they provide a concise, item-by-item description of 
most processes. They even include images of the icons to which they refer, as 
does the printed Legacy Family Tree manual.

It is a shame that the various sections within the Tutorials are not indexed by 
their titles within the Help System. For example, you cannot enter "How to 
Document Your Information"
(one of the segment headings within the Tutorials) in the Keyword index field 
and go to that page within the Tutorials.

I am in agreement with you concerning the apparent absence of an experienced 
technical writer on the Legacy Staff.
Historically technical writers are often added to a staff last, and let go 
first.

All the best,

John Zimmerman
Mesa, AZ





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Legacy Help problems

[hwedhlor]

Denise,

Just a quick note to thank you for mentioning the Tutorial
Lessons, which I had neglected to do. They are indeed a high
point in Legacy documentation and I can heartily recommend
them as they provide a concise, item-by-item description of
most processes. They even include images of the icons to
which they refer, as does the printed Legacy Family Tree
manual.

It is a shame that the various sections within the Tutorials
are not indexed by their titles within the Help System. For
example, you cannot enter "How to Document Your Information"
(one of the segment headings within the Tutorials) in the
Keyword index field and go to that page within the Tutorials.

I am in agreement with you concerning the apparent absence
of an experienced technical writer on the Legacy Staff.
Historically technical writers are often added to a staff
last, and let go first.

All the best,

John Zimmerman
Mesa, AZ

On 9/1/2012 11:20 AM, Denise Moss-Fritch wrote:
>
> A few more thoughts if I may about ‘how-to’ information in
> Legacy.
>
> First, how many are aware of the tutorial topics available
> in Legacy’s help system? To find the list of tutorial
> topics, do the following:
>
> 1.Click the Help icon in the toolbar.
>
> 2.From the Legacy Help Contents page, click Tutorial Lessons.
>
> 3.Select from the list on the Examples and Demos topic.
>
> One writer suggested multiple versions of the same help
> file, for example, novice, intermediate, and advanced.
> Please understand that a user is not all novice, or all
> advanced in their use or understanding of legacy. You
> might rarely use one feature of Legacy, being a novice
> with that feature, while an expert with another feature
> you constantly use.
>
> There are methods of writing multiple levels of
> instruction into one help topic by “hiding” detailed
> explanations within the procedure. Those ‘hidden’ sections
> can be displayed to provide greater details.
>
> However, the structure of a typical Legacy help topic
> suggests that the Legacy staff does not include an
> experienced technical writer. Again, Legacy’s staff is
> just too small. A check of the About information on the
> help file shows the help authoring tool being used is
> Microsoft’s HTML Control Version 6.1 (a basic help
> authoring system) and (of course) the standard help
> compiler from Microsoft.
>
> Please remember too that a help system is linked by topic
> flow, not sequential information flow as with a book.
> Creating a help system is far more complex than writing a
> book, since with a help system you can link any topic
> (page) to any other topic. That linkage is something that
> cannot be duplicated with a book.
>
> Best,
>
> Denise L. Moss-Fritch
>
>
>




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: Re[2]: [LegacyUG] Legacy Help problems

[Michele Lewis]

If you have a problem with the help file, get the set of Legacy Training CDs.  
They are WONDERFUL!   You can also get Mark Lang's book and Geoff's book.

Michele




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re[2]: [LegacyUG] Legacy Help problems

[Ron Bernier]

Denise,

My suggestion for multiple versions of the help file was strictly
tongue in cheek.  It wouldn't matter how many versions of a help file
existed, there will always be users who are going to complain that the
help file doesn't help them.  There was one user on this list not too
long ago who made it very clear that she expected the help files to
give her explicit step by step instructions because she had no desire
to learn how to use a computer, she only wanted to do genealogy.  That
would be a user that no one would ever be able to write an acceptable
help file for - no desire to actually learn the proper way to use the
program.  Other users complaining about the help file have pretty much
said that the help file wasn't useful because the help wasn't in the
order they beleived it should be  -  how does a tech writer get into
each persons head and figure out how "Nancy" is thinking the steps for
a particular function should be completed as opposed to how "Herman" is
thinking the steps for the exact same function should be completed.

The point I was making was that if someone is going to use a
computer/program, they need to put some effort into learning how to
complete the task they are trying to do.  I think it is extremely
foolish for anyone to expect whoever writes the help file - be it tech
writer or programmer to be able to satisfy everyone.  One suggestion
was made that perhaps a new user should be involved in writing the help
file - if the person is a new user, how can they effectively assist in
writing the help file when they know nothing about the program.  If you
think people complain now because they don't like the way the help file
is written - try having a neophyte involved in writing the file.

Bottom line, I think folks need to put a little more effort and though
into utilizing the help file instead of immediately complaining that
the help file doesn't help them.

Ron Bernier
Woonsocket, RI


-- Original Message --
From: "Denise Moss-Fritch" 
To: LegacyUserGroup@legacyusers.com
Sent: 9/1/2012 2:20:17 PM
Subject: RE: [LegacyUG] Legacy Help problems
>A few more thoughts if I may about ‘how-to’ information in Legacy.

>First, how many are aware of the tutorial topics available in Legacy’s
>help system? To find the list of tutorial topics, do the following:
>1.   Click the Help icon in the toolbar.
>2.   From the Legacy Help Contents page, click Tutorial Lessons.
>3.   Select from the list on the Examples and Demos topic.

>One writer suggested multiple versions of the same help file, for
>example, novice, intermediate, and advanced. Please understand that a
>user is not all novice, or all advanced in their use or understanding
>of legacy. You might rarely use one feature of Legacy, being a novice
>with that feature, while an expert with another feature you constantly
>use.

>There are methods of writing multiple levels of instruction into one
>help topic by “hiding” detailed explanations within the procedure.
>Those ‘hidden’ sections can be displayed to provide greater details.

>However, the structure of a typical Legacy help topic suggests that
>the Legacy staff does not include an experienced technical writer.
>Again, Legacy’s staff is just too small. A check of the About
>information on the help file shows the help authoring tool being used
>is Microsoft’s HTML Control Version 6.1 (a basic help authoring
>system) and (of course) the standard help compiler from Microsoft.

>Please remember too that a help system is linked by topic flow, not
>sequential information flow as with a book. Creating a help system is
>far more complex than writing a book, since with a help system you can
>link any topic  (page) to any other topic. That linkage is something
>that cannot be duplicated with a book.

>Best,

>Denise L. Moss-Fritch
>
>
>Legacy User Group guidelines:
>http://www.LegacyFamilyTree.com/Etiquette.asp
><http://www.legacyfamilytree.com/Etiquette.asp>
>Archived messages after Nov. 21 2009:
>http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>Archived messages from old mail server - before Nov. 21 2009:
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Re: [LegacyUG] Legacy Help problems

[Mike Fry]

On 2012/09/01 20:20, Denise Moss-Fritch wrote:

> One writer suggested multiple versions of the same help file, for example,
> novice, intermediate, and advanced. Please understand that a user is not all
> novice, or all advanced in their use or understanding of legacy. You might
> rarely use one feature of Legacy, being a novice with that feature, while an
> expert with another feature you constantly use.

Added to which, as far as I can see people are frightened to experiment with the
program. People: that is what the Sample file is for! So you can make mistakes
and screw things up without affecting your oh-so-precious data.

--
Regards,
Mike Fry
Johannesburg (g)



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RE: [LegacyUG] Legacy Help problems

[Denise Moss-Fritch]

A few more thoughts if I may about ‘how-to’ information in Legacy.



First, how many are aware of the tutorial topics available in Legacy’s help 
system? To find the list of tutorial topics, do the following:

1.   Click the Help icon in the toolbar.

2.   From the Legacy Help Contents page, click Tutorial Lessons.

3.   Select from the list on the Examples and Demos topic.



One writer suggested multiple versions of the same help file, for example, 
novice, intermediate, and advanced. Please understand that a user is not all 
novice, or all advanced in their use or understanding of legacy. You might 
rarely use one feature of Legacy, being a novice with that feature, while an 
expert with another feature you constantly use.



There are methods of writing multiple levels of instruction into one help topic 
by “hiding” detailed explanations within the procedure. Those ‘hidden’ sections 
can be displayed to provide greater details.



However, the structure of a typical Legacy help topic suggests that the Legacy 
staff does not include an experienced technical writer. Again, Legacy’s staff 
is just too small. A check of the About information on the help file shows the 
help authoring tool being used is Microsoft’s HTML Control Version 6.1 (a basic 
help authoring system) and (of course) the standard help compiler from 
Microsoft.



Please remember too that a help system is linked by topic flow, not sequential 
information flow as with a book. Creating a help system is far more complex 
than writing a book, since with a help system you can link any topic  (page) to 
any other topic. That linkage is something that cannot be duplicated with a 
book.



Best,



Denise L. Moss-Fritch




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Re: [LegacyUG] Legacy Help problems

[Ron Ferguson]

Mike,

If ever it was to be done, and let us not forget that Geoff has already
published a Guide to using Legacy (That's $10 for the plug, Geoff), then I
bet you an evening of beers that we will still have about the same volume of
questions :-)

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Mike Fry
Sent: Saturday, September 01, 2012 4:26 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Legacy Help problems

On 2012/09/01 16:38, Pat Hickin wrote:

> ”what to click on” -- What tab/menu/icon/option/button, etc. you need to
> click on.
> "To do what" - whatever it is you're trying to do.

Simply not practicable. How is some technical writer supposed to work out
what
some users may or may not want to do? This is what the videos and the
webinars
are all about. What I would like to see is the basic 'Working With Geoff...'
webinars converted to text-based cook-book entries. This would solve an
awful of
problems and repeated asking of the same questions here.

--
Regards,
Mike Fry
Johannesburg (g)




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Re: [LegacyUG] Legacy Help problems

[Larry]

Mike,

I have tried  to summarize a few webinars for my own notes into a cookbook 
fashion and have found it hard to do only because of the "decision tree 
process" which is not linear as are most cookbook recipes. But I like the 
concept generally.

Larry Lee

Mike Fry  wrote:

>On 2012/09/01 16:38, Pat Hickin wrote:
>
>> ”what to click on” -- What tab/menu/icon/option/button, etc. you need to 
>> click on.
>> "To do what" - whatever it is you're trying to do.
>
>Simply not practicable. How is some technical writer supposed to work out what
>some users may or may not want to do? This is what the videos and the webinars
>are all about. What I would like to see is the basic 'Working With Geoff...'
>webinars converted to text-based cook-book entries. This would solve an awful 
>of
>problems and repeated asking of the same questions here.
>
>--
>Regards,
>Mike Fry
>Johannesburg (g)
>
>
>
>Legacy User Group guidelines:
>http://www.LegacyFamilyTree.com/Etiquette.asp
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>our blog (http://news.LegacyFamilyTree.com).
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>
>


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Re: [LegacyUG] Legacy Help problems - repost with (hopefully) more easily readable lists

[Pat Hickin]

Yep, sure does.Thanks, Larry.

Pat

On Sat, Sep 1, 2012 at 10:58 AM, Larry Lee  wrote:

> Pat,
> By Help search function I meant: When you select Help on the Menu Bar or
> press F1 the Help Index is displayed.
>
> My comment was addressing the two different result lists that John
> Zimmerman presented
>
> >If I click on “Help/Show Help Index” then key in “Sources” I
> >am presented with a list of 32 sub-headings under the word
> >"Sources".With "Sources" highlighted in the resulting
> >Keyword List I am invited to click on a "Display" button at
> >the bottom right of the list, and if I click on that button
> >in hopes that the large screen area to the right of the
> >Keyword List will fill with information about Sources I am
> >sorely disappointed, for instead I am presented with yet
> >another list! The "Topics Found List" is only 23 items, but
> >surprisingly four of them duplicate entries on the Keyword
> >List of sub-headings (see the two lists below). The oddities
> >of capitalization in the lists are taken directly from the
> >Help System.
>
> There are two issues here, 1) the way instructions in  Legacy "Help" are
> written and 2) the way the Help Index search functions. Both are valid
> issues. I was addressing issue number 2.
>
> Hope this clears up the confusion.
>
> Larry Lee
>



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Re: [LegacyUG] Legacy Help problems

[Mike Fry]

On 2012/09/01 16:38, Pat Hickin wrote:

> ”what to click on” -- What tab/menu/icon/option/button, etc. you need to 
> click on.
> "To do what" - whatever it is you're trying to do.

Simply not practicable. How is some technical writer supposed to work out what
some users may or may not want to do? This is what the videos and the webinars
are all about. What I would like to see is the basic 'Working With Geoff...'
webinars converted to text-based cook-book entries. This would solve an awful of
problems and repeated asking of the same questions here.

--
Regards,
Mike Fry
Johannesburg (g)



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Re: [LegacyUG] Legacy Help problems

[Tim Rosenlof]

Ron,

You always bring a smile to my face, even when you direct your comments
to me. 

--
Tim Rosenlof
Sunny and beautiful Utah

On 9/1/2012 9:03 AM, Ron Bernier wrote:
> I guess one solution would be for programmers to write several versions
> of the same help files.  This should satisfy the needs of those who
> think logically, those who do not think logically, and those who fall
> somewhere in between.  Another solution would be for someone to invent
> a pill that folks can take that will result in everyone having the same
> thought patterns. Thus, when a programmer (regardless of the software)
> writes a help file, it will be understood by everyone. Those who think
> logically will be able to use the help file, those who don't think
> logically will also be able to use the help file, and those who fall in
> between will be able to use the help file - thus, no more complaints
> from people who can't figure out/follow the help files.
>
> Of course, the downside of the pill version would be that we will all
> think alike and thus we become zombies.  The advantage to the pill
> version is that software programmers wouldn't have struggle to try to
> satisfy everyone when they write the help files.
>
> Ron Bernier,
> Woonsocket, RI
>
>
> -- Original Message --
> From: "Pat Hickin" 
> To: LegacyUserGroup@legacyusers.com
> Sent: 9/1/2012 8:33:09 AM
> Subject: Re: [LegacyUG] Legacy Help problems
>> Denise,
>> I agree that Legacy is complex, the staff no doubt small, and that the
>> Legacy staff does all sorts of wonderful things to assist its users,
>> who range from novice to expert.  One of the things I especially like
>> about Legacy is the support staff, who often reply to emails posted by
>> LUG.   I agree they deserve kudos.
>>
>> That being said, the problem remains that instructions are often
>> opaque and convoluted.  In many instances,they could be dramatically
>> improved through reorganization.  For example, after a brief
>> introductory paragraph, the instructions could tell us how to
>> accomplish a particular purpose by giving the instructions in the
>> order in which one does them.  Beginning with the family view, simply
>> tell us what to click on in the order in which the clicking needs to
>> be done.  When making reference, in a word or phrase, to something
>> explained, that word or phrase could be  hyper-linked (I think that's
>> the term) to the explanation.  More illustrations would also help to
>> clarify things.
>>
>> One section that is quite well done, I think, is the Legacy Tips and
>> Tricks set of instructions.  Excellent illustrations help to make the
>> text in that section easily intelligible.
>>
>> Also in the Legacy Tip that shows when you first open Legacy (unless
>> you have that feature turned off) the instructions frequently tell
>> what to click on in the order in which the clicks need to be done.
>>
>> Pat
>>
>>
>>
>>
>> On Sat, Sep 1, 2012 at 3:59 AM, Larry Lee  wrote:
>> Absolutely correct! Very well said.
>> Can it be improved? Of course.
>> Will it be improved? Yes.
>> The developers have shown over time their desire to respond to user's
>> complaints and continually improve their product and deserve kudos
>> for all they do and have done.
>> Regards,
>> Larry Lee
>> On Aug 31, 2012 10:18 PM, "Denise Moss-Fritch"
>>  wrote:
>>   Good Day All,
>
>>   While I have read the comments to this topic with interest, my
>>   response is not intended to replay to any one email. However, I am
>>   hoping that perhaps I can provide a bit of perspective.
>
>>   Before retiring three years ago, I was the lead technical writer to
>>   a medical device company that provided equipment and software used
>>   in the treatment of cancer (radiation and chemo). The multi-module
>>   software recorded patient histories, treatments (planned and
>>   actuals), control of the radiation generating machine during
>>   treatment, through transfer of billing information to a hospital’s
>>   accounting system. The database that recorded the whole process was
>>   printed on a 4 x 5-feet poster with information describing the
>>   database shown in 8 point type (10 or 12 point type is standard).
>>   There are half a dozen development teams worldwide working on the
>>   software, with no one developer understanding all the program’s
>>   modules. Even the customers do not understand every element of every
>>   module of the multi-million lines of code.
>
>>   In comparison, I believe I heard duri

Re[2]: [LegacyUG] Legacy Help problems

[Ron Bernier]

I guess one solution would be for programmers to write several versions
of the same help files.  This should satisfy the needs of those who
think logically, those who do not think logically, and those who fall
somewhere in between.  Another solution would be for someone to invent
a pill that folks can take that will result in everyone having the same
thought patterns. Thus, when a programmer (regardless of the software)
writes a help file, it will be understood by everyone. Those who think
logically will be able to use the help file, those who don't think
logically will also be able to use the help file, and those who fall in
between will be able to use the help file - thus, no more complaints
from people who can't figure out/follow the help files.

Of course, the downside of the pill version would be that we will all
think alike and thus we become zombies.  The advantage to the pill
version is that software programmers wouldn't have struggle to try to
satisfy everyone when they write the help files.

Ron Bernier,
Woonsocket, RI


-- Original Message --
From: "Pat Hickin" 
To: LegacyUserGroup@legacyusers.com
Sent: 9/1/2012 8:33:09 AM
Subject: Re: [LegacyUG] Legacy Help problems
>Denise,
>I agree that Legacy is complex, the staff no doubt small, and that the
>Legacy staff does all sorts of wonderful things to assist its users,
>who range from novice to expert.  One of the things I especially like
>about Legacy is the support staff, who often reply to emails posted by
>LUG.   I agree they deserve kudos.
>
>That being said, the problem remains that instructions are often
>opaque and convoluted.  In many instances,they could be dramatically
>improved through reorganization.  For example, after a brief
>introductory paragraph, the instructions could tell us how to
>accomplish a particular purpose by giving the instructions in the
>order in which one does them.  Beginning with the family view, simply
>tell us what to click on in the order in which the clicking needs to
>be done.  When making reference, in a word or phrase, to something
>explained, that word or phrase could be  hyper-linked (I think that's
>the term) to the explanation.  More illustrations would also help to
>clarify things.
>
>One section that is quite well done, I think, is the Legacy Tips and
>Tricks set of instructions.  Excellent illustrations help to make the
>text in that section easily intelligible.
>
>Also in the Legacy Tip that shows when you first open Legacy (unless
>you have that feature turned off) the instructions frequently tell
>what to click on in the order in which the clicks need to be done.
>
>Pat
>
>
>
>
>On Sat, Sep 1, 2012 at 3:59 AM, Larry Lee  wrote:
> Absolutely correct! Very well said.
> Can it be improved? Of course.
> Will it be improved? Yes.
> The developers have shown over time their desire to respond to user's
> complaints and continually improve their product and deserve kudos
> for all they do and have done.
> Regards,
> Larry Lee
> On Aug 31, 2012 10:18 PM, "Denise Moss-Fritch"
>  wrote:
>  Good Day All,

>  While I have read the comments to this topic with interest, my
>  response is not intended to replay to any one email. However, I am
>  hoping that perhaps I can provide a bit of perspective.

>  Before retiring three years ago, I was the lead technical writer to
>  a medical device company that provided equipment and software used
>  in the treatment of cancer (radiation and chemo). The multi-module
>  software recorded patient histories, treatments (planned and
>  actuals), control of the radiation generating machine during
>  treatment, through transfer of billing information to a hospital’s
>  accounting system. The database that recorded the whole process was
>  printed on a 4 x 5-feet poster with information describing the
>  database shown in 8 point type (10 or 12 point type is standard).
>  There are half a dozen development teams worldwide working on the
>  software, with no one developer understanding all the program’s
>  modules. Even the customers do not understand every element of every
>  module of the multi-million lines of code.

>  In comparison, I believe I heard during one webinar that Legacy has
>  600,000 to 700,000 lines of code. Yet Legacy too is a complex
>  software application offering components (modules) that some, while
>  not all will use. For example, the Source Template Conversion Tool,
>  multiple recorded source clipboards, the picture gallery, or using
>  the Geo Location Database to search for surrounding cities are
>  probably not used by every Legacy user, every time, yet those
>  capabilities are available.

>  Just as the medical device software I described has multiple levels
>  of users, so does Leg

Re: [LegacyUG] Legacy Help problems - repost with (hopefully) more easily readable lists

[Larry Lee]

Pat,
By Help search function I meant: When you select Help on the Menu Bar or
press F1 the Help Index is displayed.

My comment was addressing the two different result lists that John
Zimmerman presented

>If I click on “Help/Show Help Index” then key in “Sources” I
>am presented with a list of 32 sub-headings under the word
>"Sources".With "Sources" highlighted in the resulting
>Keyword List I am invited to click on a "Display" button at
>the bottom right of the list, and if I click on that button
>in hopes that the large screen area to the right of the
>Keyword List will fill with information about Sources I am
>sorely disappointed, for instead I am presented with yet
>another list! The "Topics Found List" is only 23 items, but
>surprisingly four of them duplicate entries on the Keyword
>List of sub-headings (see the two lists below). The oddities
>of capitalization in the lists are taken directly from the
>Help System.

There are two issues here, 1) the way instructions in  Legacy "Help" are
written and 2) the way the Help Index search functions. Both are valid
issues. I was addressing issue number 2.

Hope this clears up the confusion.

Larry Lee

On Sat, Sep 1, 2012 at 5:06 AM, Pat Hickin  wrote:

> Hi, Larry,
>
> I'm not sure what you mean by " Help search function"?  It seems to me
> what we're complaining about is the way instructions in  Legacy "Help" are
> written, not about the Search function?
>
> Pat
>
> On Sat, Sep 1, 2012 at 4:33 AM, Larry  wrote:
>
>> John,
>>
>> Your point is well made.
>>
>> Having found similar issues with the Help search function in other
>> software I am inclined to think this may be more of a problem with the
>> Microsoft help function than with Legacy. Maybe someone with expertise in
>> this area will respond.
>>
>> Larry Lee
>>
>> hwedhlor  wrote:
>>
>> >My apologies to all. The two lists I attempted to include
>> >with my previous e-mail did not display well, even though I
>> >kept to plain text and spaces, rather than tabs to separate
>> >them. Here are those two lists one above the other in hopes
>> >that they will be easier to read. I have included the
>> >content of my original post to make it easier for everyone
>> >to associate the lists with the text of my e-mail. Sorry
>> >about any inconvenience.
>> >
>> >John Zimmerman
>> >Mesa, AZ
>> >
>> >
>> >
>> >Pat and Marnie,
>> >
>> >I am in complete accord with you on Legacy Help screens, and
>> >to a great extent on the Legacy 7 manual as well.Entries
>> >tend to present the user with a multitude of exceptions
>> >rather than on the most simple, straight forward procedures
>> >that are liable to be sought after by first time Legacy
>> >novices.The Legacy Help System Keyword Search presents
>> >information in a convoluted, and non-intuitive fashion that
>> >can be daunting to use by even a seasoned Legacy enthusiast.
>> >
>> >
>> >Let's examine "Sources" as an example.This mailing list
>> >probably discusses sources more than any other subject.
>> >Partly because we all tend to enter sources differently from
>> >person to person, so much verbiage is expended on this list
>> >diagramming, justifying and rebutting one-another’s source
>> >citing philosophies. However at least as much energy is
>> >expended explaining things that new Legacy users should be
>> >able to find using the Help System. Unfortunately they
>> >cannot find those explanations because the Help System is
>> >not very well organized.
>> >
>> >If I click on “Help/Show Help Index” then key in “Sources” I
>> >am presented with a list of 32 sub-headings under the word
>> >"Sources".With "Sources" highlighted in the resulting
>> >Keyword List I am invited to click on a "Display" button at
>> >the bottom right of the list, and if I click on that button
>> >in hopes that the large screen area to the right of the
>> >Keyword List will fill with information about Sources I am
>> >sorely disappointed, for instead I am presented with yet
>> >another list! The "Topics Found List" is only 23 items, but
>> >surprisingly four of them duplicate entries on the Keyword
>> >List of sub-headings (see the two lists below). The oddities
>> >of capitalization in the lists are taken directly from the
>> >Help System.
>> >Keyword List
>> >
>> >Sources
>> >Adding when exporting GEDCOMs
>> >Advanced source citations
>> >Assignment when importing
>> >Author
>> >Citation report
>> >Citations
>> >citations (advance)
>> >citations to groups
>> >Clipboard
>> >Clipboard loading
>> >Comments
>> >Definition
>> >Description
>> >Detail
>> >Detail Comments
>> >Detail options
>> >Details
>> >Entry system
>> >in Notes
>> >Marriage information
>> >Name
>> >Name options
>> >on Reports
>> >Options
>> >Options for books
>> >Search for missing
>> >SourceWriter
>> >Tab on name list
>> >Templates
>> >Text
>> >Type
>> >which system to use
>> >
>> >
>> >Topics Found List
>> >
>> >Adding Source Types
>> >Advanced Source Citations
>> >AutoSource - Export
>> >Book Sourc

Re: [LegacyUG] Legacy Help problems

[Pat Hickin]

Ron,

”what to click on” -- What tab/menu/icon/option/button, etc. you need to
click on.
"To do what" - whatever it is you're trying to do.

Does that answer your question?

Pat

On Sat, Sep 1, 2012 at 9:43 AM, Ron Ferguson wrote:

>Pat,
>
> What does the following mean? .”what to click on” – to do what, every
> option that is available in Family View?
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
>  *From:* Pat Hickin 
> *Sent:* Saturday, September 01, 2012 1:33 PM
> *To:* LegacyUserGroup@LegacyUsers.com
> *Subject:* Re: [LegacyUG] Legacy Help problems
>
>  For example, after a brief introductory paragraph, the instructions
> could tell us how to accomplish a particular purpose by giving the
> instructions in the order in which one does them.  Beginning with the
> family view, simply tell us what to click on in the order in which the
> clicking needs to be done.  When making reference, in a word or phrase, to
> something explained, that word or phrase could be  hyper-linked (I think
> that's the term) to the explanation.  More illustrations would also help to
> clarify things.
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



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Re: [LegacyUG] Legacy Help problems

[Ron Ferguson]

Pat,

What does the following mean? .”what to click on” – to do what, every 
option that is available in Family View?

Ron Ferguson
http://www.fergys.co.uk/


From: Pat Hickin
Sent: Saturday, September 01, 2012 1:33 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Legacy Help problems

For example, after a brief introductory paragraph, the instructions could tell 
us how to accomplish a particular purpose by giving the instructions in the 
order in which one does them.  Beginning with the family view, simply tell us 
what to click on in the order in which the clicking needs to be done.  When 
making reference, in a word or phrase, to something explained, that word or 
phrase could be  hyper-linked (I think that's the term) to the explanation.  
More illustrations would also help to clarify things.



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Re: [LegacyUG] Legacy Help problems - repost with (hopefully) more easily readable lists

[Pat Hickin]

Hi, Larry,

I'm not sure what you mean by " Help search function"?  It seems to me what
we're complaining about is the way instructions in  Legacy "Help" are
written, not about the Search function?

Pat

On Sat, Sep 1, 2012 at 4:33 AM, Larry  wrote:

> John,
>
> Your point is well made.
>
> Having found similar issues with the Help search function in other
> software I am inclined to think this may be more of a problem with the
> Microsoft help function than with Legacy. Maybe someone with expertise in
> this area will respond.
>
> Larry Lee
>
> hwedhlor  wrote:
>
> >My apologies to all. The two lists I attempted to include
> >with my previous e-mail did not display well, even though I
> >kept to plain text and spaces, rather than tabs to separate
> >them. Here are those two lists one above the other in hopes
> >that they will be easier to read. I have included the
> >content of my original post to make it easier for everyone
> >to associate the lists with the text of my e-mail. Sorry
> >about any inconvenience.
> >
> >John Zimmerman
> >Mesa, AZ
> >
> >
> >
> >Pat and Marnie,
> >
> >I am in complete accord with you on Legacy Help screens, and
> >to a great extent on the Legacy 7 manual as well.Entries
> >tend to present the user with a multitude of exceptions
> >rather than on the most simple, straight forward procedures
> >that are liable to be sought after by first time Legacy
> >novices.The Legacy Help System Keyword Search presents
> >information in a convoluted, and non-intuitive fashion that
> >can be daunting to use by even a seasoned Legacy enthusiast.
> >
> >
> >Let's examine "Sources" as an example.This mailing list
> >probably discusses sources more than any other subject.
> >Partly because we all tend to enter sources differently from
> >person to person, so much verbiage is expended on this list
> >diagramming, justifying and rebutting one-another’s source
> >citing philosophies. However at least as much energy is
> >expended explaining things that new Legacy users should be
> >able to find using the Help System. Unfortunately they
> >cannot find those explanations because the Help System is
> >not very well organized.
> >
> >If I click on “Help/Show Help Index” then key in “Sources” I
> >am presented with a list of 32 sub-headings under the word
> >"Sources".With "Sources" highlighted in the resulting
> >Keyword List I am invited to click on a "Display" button at
> >the bottom right of the list, and if I click on that button
> >in hopes that the large screen area to the right of the
> >Keyword List will fill with information about Sources I am
> >sorely disappointed, for instead I am presented with yet
> >another list! The "Topics Found List" is only 23 items, but
> >surprisingly four of them duplicate entries on the Keyword
> >List of sub-headings (see the two lists below). The oddities
> >of capitalization in the lists are taken directly from the
> >Help System.
> >Keyword List
> >
> >Sources
> >Adding when exporting GEDCOMs
> >Advanced source citations
> >Assignment when importing
> >Author
> >Citation report
> >Citations
> >citations (advance)
> >citations to groups
> >Clipboard
> >Clipboard loading
> >Comments
> >Definition
> >Description
> >Detail
> >Detail Comments
> >Detail options
> >Details
> >Entry system
> >in Notes
> >Marriage information
> >Name
> >Name options
> >on Reports
> >Options
> >Options for books
> >Search for missing
> >SourceWriter
> >Tab on name list
> >Templates
> >Text
> >Type
> >which system to use
> >
> >
> >Topics Found List
> >
> >Adding Source Types
> >Advanced Source Citations
> >AutoSource - Export
> >Book Source Options
> >Citing the Sources of Your Information
> >Define or Edit a Master Source
> >Defining Master Sources
> >How to Document Your Information
> >Importing a GEDCOM File
> >Information Screen
> >Marriage Information
> >Master Source List
> >Master Source Type List
> >Missing Sources Search
> >Name List
> >Report Options
> >Source Citation Report
> >Source Clipboard
> >Source Detail
> >Source Detail Comments
> >Sources Tab
> >SourceWriter
> >Which Source System to Use
> >
> >
> >
> >To my way of thinking when a user highlights “Sources” in
> >the Keyword List, then clicks on “Display,” they should be
> >presented with some text in the right window that explains
> >the fundamentals of citing sources as well as explaining
> >that there are two systems in Legacy (Basic and
> >SourceWriter) for citing sources. If the user is a little
> >savvy about genealogy they will be able to figure out that
> >“Citing the Sources of Your Information” will probably
> >provide some basic information, and indeed it does, but I’d
> >like to know why “Citing the Sources of Your Information” is
> >not one of the items on the Keyword List and why clicking
> >"Display" while "Sources" is highlighted on the original
> >list the user does not trigger that same information about
> >citing sources instead of getting another list?
> >
> >If the or

Re: [LegacyUG] Legacy Help problems - repost with (hopefully) more easily readable lists

[Larry]

John,

Your point is well made.

Having found similar issues with the Help search function in other software I 
am inclined to think this may be more of a problem with the Microsoft help 
function than with Legacy. Maybe someone with expertise in this area will 
respond.

Larry Lee

hwedhlor  wrote:

>My apologies to all. The two lists I attempted to include
>with my previous e-mail did not display well, even though I
>kept to plain text and spaces, rather than tabs to separate
>them. Here are those two lists one above the other in hopes
>that they will be easier to read. I have included the
>content of my original post to make it easier for everyone
>to associate the lists with the text of my e-mail. Sorry
>about any inconvenience.
>
>John Zimmerman
>Mesa, AZ
>
>
>
>Pat and Marnie,
>
>I am in complete accord with you on Legacy Help screens, and
>to a great extent on the Legacy 7 manual as well.Entries
>tend to present the user with a multitude of exceptions
>rather than on the most simple, straight forward procedures
>that are liable to be sought after by first time Legacy
>novices.The Legacy Help System Keyword Search presents
>information in a convoluted, and non-intuitive fashion that
>can be daunting to use by even a seasoned Legacy enthusiast.
>
>
>Let's examine "Sources" as an example.This mailing list
>probably discusses sources more than any other subject.
>Partly because we all tend to enter sources differently from
>person to person, so much verbiage is expended on this list
>diagramming, justifying and rebutting one-another’s source
>citing philosophies. However at least as much energy is
>expended explaining things that new Legacy users should be
>able to find using the Help System. Unfortunately they
>cannot find those explanations because the Help System is
>not very well organized.
>
>If I click on “Help/Show Help Index” then key in “Sources” I
>am presented with a list of 32 sub-headings under the word
>"Sources".With "Sources" highlighted in the resulting
>Keyword List I am invited to click on a "Display" button at
>the bottom right of the list, and if I click on that button
>in hopes that the large screen area to the right of the
>Keyword List will fill with information about Sources I am
>sorely disappointed, for instead I am presented with yet
>another list! The "Topics Found List" is only 23 items, but
>surprisingly four of them duplicate entries on the Keyword
>List of sub-headings (see the two lists below). The oddities
>of capitalization in the lists are taken directly from the
>Help System.
>Keyword List
>
>Sources
>Adding when exporting GEDCOMs
>Advanced source citations
>Assignment when importing
>Author
>Citation report
>Citations
>citations (advance)
>citations to groups
>Clipboard
>Clipboard loading
>Comments
>Definition
>Description
>Detail
>Detail Comments
>Detail options
>Details
>Entry system
>in Notes
>Marriage information
>Name
>Name options
>on Reports
>Options
>Options for books
>Search for missing
>SourceWriter
>Tab on name list
>Templates
>Text
>Type
>which system to use
>
>
>Topics Found List
>
>Adding Source Types
>Advanced Source Citations
>AutoSource - Export
>Book Source Options
>Citing the Sources of Your Information
>Define or Edit a Master Source
>Defining Master Sources
>How to Document Your Information
>Importing a GEDCOM File
>Information Screen
>Marriage Information
>Master Source List
>Master Source Type List
>Missing Sources Search
>Name List
>Report Options
>Source Citation Report
>Source Clipboard
>Source Detail
>Source Detail Comments
>Sources Tab
>SourceWriter
>Which Source System to Use
>
>
>
>To my way of thinking when a user highlights “Sources” in
>the Keyword List, then clicks on “Display,” they should be
>presented with some text in the right window that explains
>the fundamentals of citing sources as well as explaining
>that there are two systems in Legacy (Basic and
>SourceWriter) for citing sources. If the user is a little
>savvy about genealogy they will be able to figure out that
>“Citing the Sources of Your Information” will probably
>provide some basic information, and indeed it does, but I’d
>like to know why “Citing the Sources of Your Information” is
>not one of the items on the Keyword List and why clicking
>"Display" while "Sources" is highlighted on the original
>list the user does not trigger that same information about
>citing sources instead of getting another list?
>
>If the organization of the Keyword List is not confusing
>enough, throughout the Help system the text refers to icons
>by their name. A new user is not going to be familiar with
>what those icons look like. The Help system should show
>pictures of those icons when they are referenced.
>
>To sum up, the Legacy Help system is full of information,
>but it is presented in such a convoluted, non-intuitive
>fashion as to put off the user, rather than lead them down
>the path to knowledge.
>
>
>John Zimmerman
>Mesa, AZ
>
>
>
>Legacy User Gro

Re: [LegacyUG] Legacy Help problems

[Mike Fry]

On 2012/09/01 05:21, hwedhlor wrote:

> If I click on “Help/Show Help Index” then key in “Sources” I
> am presented with a list of 32 sub-headings under the word
> "Sources".With "Sources" highlighted in the resulting
> Keyword List I am invited to click on a "Display" button at
> the bottom right of the list, and if I click on that button
> in hopes that the large screen area to the right of the
> Keyword List will fill with information about Sources I am
> sorely disappointed, for instead I am presented with yet
> another list! The "Topics Found List" is only 23 items, but
> surprisingly four of them duplicate entries on the Keyword
> List of sub-headings (see the two lists below). The oddities
> of capitalization in the lists are taken directly from the
> Help System.

In the defence of Microsoft/Millennia (the help system is a Microsoft thing),
what do you expect from an index in a book? In the help system the index is just
that, an index. What the help system really lacks is a proper Contents.

--
Regards,
Mike Fry
Johannesburg (g)



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Re: [LegacyUG] Legacy Help problems - repost with (hopefully) more easily readable lists

[hwedhlor]

My apologies to all. The two lists I attempted to include
with my previous e-mail did not display well, even though I
kept to plain text and spaces, rather than tabs to separate
them. Here are those two lists one above the other in hopes
that they will be easier to read. I have included the
content of my original post to make it easier for everyone
to associate the lists with the text of my e-mail. Sorry
about any inconvenience.

John Zimmerman
Mesa, AZ



Pat and Marnie,

I am in complete accord with you on Legacy Help screens, and
to a great extent on the Legacy 7 manual as well.Entries
tend to present the user with a multitude of exceptions
rather than on the most simple, straight forward procedures
that are liable to be sought after by first time Legacy
novices.The Legacy Help System Keyword Search presents
information in a convoluted, and non-intuitive fashion that
can be daunting to use by even a seasoned Legacy enthusiast.


Let's examine "Sources" as an example.This mailing list
probably discusses sources more than any other subject.
Partly because we all tend to enter sources differently from
person to person, so much verbiage is expended on this list
diagramming, justifying and rebutting one-another’s source
citing philosophies. However at least as much energy is
expended explaining things that new Legacy users should be
able to find using the Help System. Unfortunately they
cannot find those explanations because the Help System is
not very well organized.

If I click on “Help/Show Help Index” then key in “Sources” I
am presented with a list of 32 sub-headings under the word
"Sources".With "Sources" highlighted in the resulting
Keyword List I am invited to click on a "Display" button at
the bottom right of the list, and if I click on that button
in hopes that the large screen area to the right of the
Keyword List will fill with information about Sources I am
sorely disappointed, for instead I am presented with yet
another list! The "Topics Found List" is only 23 items, but
surprisingly four of them duplicate entries on the Keyword
List of sub-headings (see the two lists below). The oddities
of capitalization in the lists are taken directly from the
Help System.
Keyword List

Sources
Adding when exporting GEDCOMs
Advanced source citations
Assignment when importing
Author
Citation report
Citations
citations (advance)
citations to groups
Clipboard
Clipboard loading
Comments
Definition
Description
Detail
Detail Comments
Detail options
Details
Entry system
in Notes
Marriage information
Name
Name options
on Reports
Options
Options for books
Search for missing
SourceWriter
Tab on name list
Templates
Text
Type
which system to use


Topics Found List

Adding Source Types
Advanced Source Citations
AutoSource - Export
Book Source Options
Citing the Sources of Your Information
Define or Edit a Master Source
Defining Master Sources
How to Document Your Information
Importing a GEDCOM File
Information Screen
Marriage Information
Master Source List
Master Source Type List
Missing Sources Search
Name List
Report Options
Source Citation Report
Source Clipboard
Source Detail
Source Detail Comments
Sources Tab
SourceWriter
Which Source System to Use



To my way of thinking when a user highlights “Sources” in
the Keyword List, then clicks on “Display,” they should be
presented with some text in the right window that explains
the fundamentals of citing sources as well as explaining
that there are two systems in Legacy (Basic and
SourceWriter) for citing sources. If the user is a little
savvy about genealogy they will be able to figure out that
“Citing the Sources of Your Information” will probably
provide some basic information, and indeed it does, but I’d
like to know why “Citing the Sources of Your Information” is
not one of the items on the Keyword List and why clicking
"Display" while "Sources" is highlighted on the original
list the user does not trigger that same information about
citing sources instead of getting another list?

If the organization of the Keyword List is not confusing
enough, throughout the Help system the text refers to icons
by their name. A new user is not going to be familiar with
what those icons look like. The Help system should show
pictures of those icons when they are referenced.

To sum up, the Legacy Help system is full of information,
but it is presented in such a convoluted, non-intuitive
fashion as to put off the user, rather than lead them down
the path to knowledge.


John Zimmerman
Mesa, AZ



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://n

Re: [LegacyUG] Legacy Help problems

[hwedhlor]

Pat and Marnie,

I am in complete accord with you on Legacy Help screens, and
to a great extent on the Legacy 7 manual as well.Entries
tend to present the user with a multitude of exceptions
rather than on the most simple, straight forward procedures
that are liable to be sought after by first time Legacy
novices.The Legacy Help System Keyword Search presents
information in a convoluted, and non-intuitive fashion that
can be daunting to use by even a seasoned Legacy enthusiast.


Let's examine "Sources" as an example.This mailing list
probably discusses sources more than any other subject.
Partly because we all tend to enter sources differently from
person to person, so much verbiage is expended on this list
diagramming, justifying and rebutting one-another’s source
citing philosophies. However at least as much energy is
expended explaining things that new Legacy users should be
able to find using the Help System. Unfortunately they
cannot find those explanations because the Help System is
not very well organized.

If I click on “Help/Show Help Index” then key in “Sources” I
am presented with a list of 32 sub-headings under the word
"Sources".With "Sources" highlighted in the resulting
Keyword List I am invited to click on a "Display" button at
the bottom right of the list, and if I click on that button
in hopes that the large screen area to the right of the
Keyword List will fill with information about Sources I am
sorely disappointed, for instead I am presented with yet
another list! The "Topics Found List" is only 23 items, but
surprisingly four of them duplicate entries on the Keyword
List of sub-headings (see the two lists below). The oddities
of capitalization in the lists are taken directly from the
Help System.

_Keyword List__Topics Found List_


Sources

Adding when exporting GEDCOMsAdding Source Types

_Advanced source citations__Advanced Source Citations_

Assignment when importingAutoSource - Export

AuthorBook Source Options

Citation reportCiting the Sources of Your Information

CitationsDefine or Edit a Master Source

citations (advanced)Defining Master Sources

citations to groupsHow to Document Your Information

ClipboardImporting a GEDCOM File

Clipboard loadingInformation Screen

Comments_Marriage Information_

DefinitionMaster Source List

DescriptionMaster Source Type List

DetailMissing Sources Search

Detail CommentsName List

Detail optionsReport Options

DetailsSource Citation Report

Entry systemSource Clipboard

in NotesSource Detail

_Marriage information_Source Detail Comments

NameSources Tab

Name options_SourceWriter_

on Reports_Which Source System to Use_

Options

Options for books

Search for missing

_SourceWriter_

Tab on name list

Templates

Text

Type

_which system to use_

To my way of thinking when a user highlights “Sources” in
the Keyword List, then clicks on “Display,” they should be
presented with some text in the right window that explains
the fundamentals of citing sources as well as explaining
that there are two systems in Legacy (Basic and
SourceWriter) for citing sources. If the user is a little
savvy about genealogy they will be able to figure out that
“Citing the Sources of Your Information” will probably
provide some basic information, and indeed it does, but I’d
like to know why “Citing the Sources of Your Information” is
not one of the items on the Keyword List and why clicking
"Display" while "Sources" is highlighted on the original
list the user does not trigger that same information about
citing sources instead of getting another list?

If the organization of the Keyword List is not confusing
enough, throughout the Help system the text refers to icons
by their name. A new user is not going to be familiar with
what those icons look like. The Help system should show
pictures of those icons when they are referenced.

To sum up, the Legacy Help system is full of information,
but it is presented in such a convoluted, non-intuitive
fashion as to put off the user, rather than lead them down
the path to knowledge.


John Zimmerman
Mesa, AZ



On 8/30/2012 8:58 PM, Pat Hickin wrote:
> Brian,
>
> That's it -- that's precisely the problem! I expect Legacy
> to give me instructions/directions in the order in which I
> must do them -- not in more or less reverse order. I get
> discouraged when I cannot even understand the very first
> sentence.
>
> If that last paragraph "Ancestor Options help" was placed
> immediately after the first paragraph, then the
> explanation that follows would be easy to understand.
>
> Does Legacy ever have (or has Legacy ever had) someone who
> is new to Legacy help with the editing of your "Help"
> explanations?
>
> I think that could help make Legacy "Help" more helpful!! :-)
>
> Thanks for your explanation!
>
> I think that will prove useful when I encounter similar
> problems in the future!!
>
> Pat
>
>
> On Thu, Aug 30, 2012 at 3:27 PM, Brian/Support
>  > wrote:
>
> Look at the last lin

Re: [LegacyUG] Legacy Help problems

[elizabeth]

totally agree



On Fri, Aug 31, 2012 at 8:32 AM, Marnie Oakes wrote:

> I'm with Pat. I seldom use Legacy Help because I don't find it helpful.
> I would strongly recommend that the file be edited by someone unfamiliar
> with Legacy.
> Contextual help is of no use if you can't even get to the screen that
> you want/need to use.
> Marnie
>
> On 8/30/2012 11:58 PM, Pat Hickin wrote:
> > Brian,
> >
> > That's it -- that's precisely the problem!  I expect Legacy to give me
> > instructions/directions in the order in which I must do them -- not in
> > more or less reverse order.  I get discouraged when I cannot even
> > understand the very first sentence.
> >
> > If that last paragraph "Ancestor Options help" was placed immediately
> > after the first paragraph, then the explanation that follows would be
> > easy to understand.
> >
> > Does Legacy ever have (or has Legacy ever had) someone who is new to
> > Legacy help with the editing of your "Help" explanations?
> >
> > I think that could help make Legacy "Help" more helpful!!  :-)
> >
> > Thanks for your explanation!
> >
> > I think that will prove useful when I encounter similar problems in the
> > future!!
> >
> > Pat
> >
> >
> > On Thu, Aug 30, 2012 at 3:27 PM, Brian/Support
> > mailto:br...@legacyfamilytree.com>> wrote:
> >
> > Look at the last line of that Ancestor Options help screen. It tells
> you
> > how to get to the screen that is discussed in this topic.
> >
> > Once you are on the correct screen for the help topic the topic
> should
> > make more sense.
> >
> > Brian
> > Customer Support
> > Millennia Corporation
> > br...@legacyfamilytree.com 
> > http://www.LegacyFamilyTree.com
> >
> > On 30/08/2012 13:54, Pat Hickin wrote:
> >  > I have such a problem with Legacy Help!
> >  > I wish that some of you who are apparently able to understand
> their
> >  > instructions will read the following and tell me what I am doing
> > wrong!!
> >  >
> >  > For example, I want to tag the  ancestors of a particular
> > individual (Susan
> >  > Berry McChesney).
> >
> >
> >
> >
> > Legacy User Group guidelines:
> > http://www.LegacyFamilyTree.com/Etiquette.asp
> > Archived messages after Nov. 21 2009:
> > http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> > Archived messages from old mail server - before Nov. 21 2009:
> > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> > Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> > on our blog (http://news.LegacyFamilyTree.com).
> > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>



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Re: [LegacyUG] Legacy Help problems

[Marnie Oakes]

I'm with Pat. I seldom use Legacy Help because I don't find it helpful.
I would strongly recommend that the file be edited by someone unfamiliar
with Legacy.
Contextual help is of no use if you can't even get to the screen that
you want/need to use.
Marnie

On 8/30/2012 11:58 PM, Pat Hickin wrote:
> Brian,
>
> That's it -- that's precisely the problem!  I expect Legacy to give me
> instructions/directions in the order in which I must do them -- not in
> more or less reverse order.  I get discouraged when I cannot even
> understand the very first sentence.
>
> If that last paragraph "Ancestor Options help" was placed immediately
> after the first paragraph, then the explanation that follows would be
> easy to understand.
>
> Does Legacy ever have (or has Legacy ever had) someone who is new to
> Legacy help with the editing of your "Help" explanations?
>
> I think that could help make Legacy "Help" more helpful!!  :-)
>
> Thanks for your explanation!
>
> I think that will prove useful when I encounter similar problems in the
> future!!
>
> Pat
>
>
> On Thu, Aug 30, 2012 at 3:27 PM, Brian/Support
> mailto:br...@legacyfamilytree.com>> wrote:
>
> Look at the last line of that Ancestor Options help screen. It tells you
> how to get to the screen that is discussed in this topic.
>
> Once you are on the correct screen for the help topic the topic should
> make more sense.
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com 
> http://www.LegacyFamilyTree.com
>
> On 30/08/2012 13:54, Pat Hickin wrote:
>  > I have such a problem with Legacy Help!
>  > I wish that some of you who are apparently able to understand their
>  > instructions will read the following and tell me what I am doing
> wrong!!
>  >
>  > For example, I want to tag the  ancestors of a particular
> individual (Susan
>  > Berry McChesney).
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



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Re: [LegacyUG] Legacy Help problems

[Pat Hickin]

Brian,

That's it -- that's precisely the problem!  I expect Legacy to give me
instructions/directions in the order in which I must do them -- not in more
or less reverse order.  I get discouraged when I cannot even understand the
very first sentence.

If that last paragraph "Ancestor Options help" was placed immediately after
the first paragraph, then the explanation that follows would be easy to
understand.

Does Legacy ever have (or has Legacy ever had) someone who is new to Legacy
help with the editing of your "Help" explanations?

I think that could help make Legacy "Help" more helpful!!  :-)

Thanks for your explanation!

I think that will prove useful when I encounter similar problems in the
future!!

Pat


On Thu, Aug 30, 2012 at 3:27 PM, Brian/Support
wrote:

> Look at the last line of that Ancestor Options help screen. It tells you
> how to get to the screen that is discussed in this topic.
>
> Once you are on the correct screen for the help topic the topic should
> make more sense.
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
>
> On 30/08/2012 13:54, Pat Hickin wrote:
> > I have such a problem with Legacy Help!
> > I wish that some of you who are apparently able to understand their
> > instructions will read the following and tell me what I am doing wrong!!
> >
> > For example, I want to tag the  ancestors of a particular individual
> (Susan
> > Berry McChesney).
>
>
>



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http://www.LegacyFamilyTree.com/Etiquette.asp
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http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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Re: [LegacyUG] Legacy Help problems

[Brian/Support]

Look at the last line of that Ancestor Options help screen. It tells you
how to get to the screen that is discussed in this topic.

Once you are on the correct screen for the help topic the topic should
make more sense.

Brian
Customer Support
Millennia Corporation
br...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

On 30/08/2012 13:54, Pat Hickin wrote:
> I have such a problem with Legacy Help!
> I wish that some of you who are apparently able to understand their
> instructions will read the following and tell me what I am doing wrong!!
>
> For example, I want to tag the  ancestors of a particular individual (Susan
> Berry McChesney).
> So I go to her screen in the family view & click “Help”> “Index.”   I 
> enter
> “Tag” as the keyword > & click “Display”.
> In the right-hand box the first entry is “Ancestor Options.”   So far, so
> good.
>
> However. . . .,
>
> The first paragraph says:
> “Make sure the person you want is displayed in the Current Individual box
> at the top. (Use the Change button to select a different individual.) Using
> the up and down arrows on the spin control, set the number of generations
> that you want to include. “
--



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Re: [LegacyUG] Legacy Help problems

[Randy Clark]

I'm guessing that rather than family view you need to first be at the
tagging screen (Ctrl+T).

On Thu, Aug 30, 2012 at 1:54 PM, Pat Hickin  wrote:

> I have such a problem with Legacy Help!
> I wish that some of you who are apparently able to understand their
> instructions will read the following and tell me what I am doing wrong!!
>
> For example, I want to tag the  ancestors of a particular individual
> (Susan Berry McChesney).
> So I go to her screen in the family view & click “Help”> “Index.”   I
> enter “Tag” as the keyword > & click “Display”.
> In the right-hand box the first entry is “Ancestor Options.”   So far, so
> good.
>
> However. . . .,
>
> The first paragraph says:
> “Make sure the person you want is displayed in the Current Individual box
> at the top. (Use the Change button to select a different individual.) Using
> the up and down arrows on the spin control, set the number of generations
> that you want to include. “
>
> Here are portions of the above paragraph and my questions associated with
> each:
>
> 1. “Make sure the person you want is displayed in the Current Individual
> box .”
> QU.  WHAT is the “Current Individual  box”?
> STEPS I take to find out:
> Go to Legacy Help
> Click the "Search" tab.  (Actually, I try the “Index” tab first but there
> are no entries.)
> Enter “current individual box.”
> Click “Display.”
> Click “List Topics”
> Are the topics in alphabetical order??
> No way!
> Is the first topic ”Definition of term”?
> No way!  The first topic is “Legacy Features.”
> I highlight “Legacy Features” and click “Display.”
> There seem to be zillions of Legacy features!   so I click in the right
> hand box, I do a ctrl “F” (for "Find") and in the search box I type in
> “current individual box.”
> I am told “No matches found”!
> I do a search on “current individual” and look at everything highlighted.
>  No help.
> (By this time I’ve totally forgotten what I’m trying to do anyway.)
>
> 2.” . . . at the top.”
> QU: At the top of WHAT?
>
> 3. “ (Use the Change button to select a different individual.) ”
> QU:  “Change button” of WHAT?”
> STEPS I take to find out:
> Go to Legacy Help
> Click the “Search” tab.
> Enter “Change button.”
> Click “Display.”
> Click “List Topics”
> Are the topics in alphabetical order??
> No way!
> Is the first topic “definition of term”?
> No way!  The first topic is “Legacy Features.”
> I highlight “Legacy Features” and click “Display.”
> There are zillions of Legacy features so in the right hand box I do a ctrl
> “F” and type “Change button”in the search box.
> I am told “No matches found.”
>
> 4. “Using the up and down arrows on the spin control . . . .”
> QU: WHAT on earth is “spin control”?   (I thought that was for
> politicians.)
> So AGAIN I go to Legacy Help and go thru the usual routine.
> But this time--I think--I’m lucky!  Only 7 topics!!
> And one is “Ancestor Options”!
> “Aha,” I think, “At last!! I’m getting somewhere!!”
> Eagerly I click ”Display.”
> And what do I read in the first paragraph??
> “Make sure the person you want is displayed in the Current Individual box
> at the top. (Use the Change button to select a different individual.) Using
> the up and down arrows on the spin control, set the number of generations
> that you want to include. “
>
> So, after ALL that time I’ve just gone around in a circle!!
>
> I MUST be doing SOMEthing wrong, but I surely don’t know WHAT!!!
>
> Suggestions are VERY welcome
>
> Thank you!
>
> Pat
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



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[LegacyUG] Legacy Help problems

[Pat Hickin]

I have such a problem with Legacy Help!
I wish that some of you who are apparently able to understand their
instructions will read the following and tell me what I am doing wrong!!

For example, I want to tag the  ancestors of a particular individual (Susan
Berry McChesney).
So I go to her screen in the family view & click “Help”> “Index.”   I enter
“Tag” as the keyword > & click “Display”.
In the right-hand box the first entry is “Ancestor Options.”   So far, so
good.

However. . . .,

The first paragraph says:
“Make sure the person you want is displayed in the Current Individual box
at the top. (Use the Change button to select a different individual.) Using
the up and down arrows on the spin control, set the number of generations
that you want to include. “

Here are portions of the above paragraph and my questions associated with
each:

1. “Make sure the person you want is displayed in the Current Individual
box .”
QU.  WHAT is the “Current Individual  box”?
STEPS I take to find out:
Go to Legacy Help
Click the "Search" tab.  (Actually, I try the “Index” tab first but there
are no entries.)
Enter “current individual box.”
Click “Display.”
Click “List Topics”
Are the topics in alphabetical order??
No way!
Is the first topic ”Definition of term”?
No way!  The first topic is “Legacy Features.”
I highlight “Legacy Features” and click “Display.”
There seem to be zillions of Legacy features!   so I click in the right
hand box, I do a ctrl “F” (for "Find") and in the search box I type in
“current individual box.”
I am told “No matches found”!
I do a search on “current individual” and look at everything highlighted.
 No help.
(By this time I’ve totally forgotten what I’m trying to do anyway.)

2.” . . . at the top.”
QU: At the top of WHAT?

3. “ (Use the Change button to select a different individual.) ”
QU:  “Change button” of WHAT?”
STEPS I take to find out:
Go to Legacy Help
Click the “Search” tab.
Enter “Change button.”
Click “Display.”
Click “List Topics”
Are the topics in alphabetical order??
No way!
Is the first topic “definition of term”?
No way!  The first topic is “Legacy Features.”
I highlight “Legacy Features” and click “Display.”
There are zillions of Legacy features so in the right hand box I do a ctrl
“F” and type “Change button”in the search box.
I am told “No matches found.”

4. “Using the up and down arrows on the spin control . . . .”
QU: WHAT on earth is “spin control”?   (I thought that was for politicians.)
So AGAIN I go to Legacy Help and go thru the usual routine.
But this time--I think--I’m lucky!  Only 7 topics!!
And one is “Ancestor Options”!
“Aha,” I think, “At last!! I’m getting somewhere!!”
Eagerly I click ”Display.”
And what do I read in the first paragraph??
“Make sure the person you want is displayed in the Current Individual box
at the top. (Use the Change button to select a different individual.) Using
the up and down arrows on the spin control, set the number of generations
that you want to include. “

So, after ALL that time I’ve just gone around in a circle!!

I MUST be doing SOMEthing wrong, but I surely don’t know WHAT!!!

Suggestions are VERY welcome

Thank you!

Pat



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Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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