subject:"Stupid user tricks"

Have you never called/talked/emailed any other professional anywhere, in your 
entire life, with a question that the other person thought was basic? Maybe 
about your taxes (your accountant), your HR/employment status (HR department), 
your banking details (your bank) etc.?

Sometimes people do not wish to take risks that they can not ascertain. So they 
call the designated expert. Your job is to answer their queries. That is what 
puts money in your bank account every week/fortnight/month/whatever period you 
get paid.

-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Tuesday, 21 June 2011 3:13 AM
To: NT System Admin Issues
Subject: Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This morning 
they called to complain that they were on the wrong screen. I told them to log 
out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on as 
the correct user before calling???

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
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RE: Stupid user tricks

Right in the general case. Wrong for your individual case.

Management will look at the escalating cost of providing the same answers to 
the same problem, and find someone who will provide that solution cheaper. It 
will not involve you (not you specifically, but you as the general individual 
in IT). 

The entirely history of IT (and just about every other industry) has been about 
vendors providing more out of the box functionality to solve the most common 
problems, whilst service providers find cheaper ways to meet common problems. 
Else everyone would still be working with DOS (or something) and there would be 
no outsourcing/offshoring.

Cheers
Ken

-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Tuesday, 21 June 2011 8:49 AM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

End user difficulty with technology is a problem that *CANNOT* be solved, in 
the general case. That is because if you make the computer simple enough for an 
untrained person (or worse, an unthinking/unmotivated person) to use, you will 
have removed its ability to do anything beyond a small set of simple tasks, and 
it won't be much of a computer after that.

Hell, you can't even get everyone to understand how to manipulate two light 
switches (at the top and bottom of stairs, for instance) that control the same 
light, let along something as complex as a computer.

It's not going to happen, so you either make it an income stream to be 
exploited, or find a way to get rid of the load, how that balances out depends 
on how annoying you find them vs. the value of their income stream to you.

OTOH, those who are so inclined will end their newb stream of income from 
them to you - and if you're smart, you'll pay attention and help them as they 
do so, so that you can get them and you to the next level of income stream, and 
you'll both be better off.

Fortunately, the latter are outnumbered by the former, but the 
unthinking/unmotivated/untrainable are a significant fraction of the universe 
of computer users The hardest problem is differentiating between the useless 
ones, and those who just need a different approach, or maybe just a little more 
TLC.

And, lest you think the problem will evolve away, consider that the tasks 
performed will only get more complex over time, so that even those who have 
been raised with computers will divide themselves into the competent and those 
who are not. Ever thus it has been.


Kurt

On Mon, Jun 20, 2011 at 15:45, Crawford, Scott crawfo...@evangel.edu wrote:

 “Maybe if you're manning the helpdesk.”



 That is exactly the reason people say it.



 End-user difficulty with technology is a problem to be solved, not an income 
 stream to be exploited. As IT pros, we should be figuring out how to make 
 things dead simple. Imagine if we had a light switch support department whose 
 job consisted of moving around from office to office helping people get their 
 lights on. If we had users that continually needed help with this, it 
 wouldn’t be viewed as job security. It would be viewed as an opportunity to 
 get a new user or educate the existing one, thereby eliminating the support 
 department.

 From: Andrew S. Baker [mailto:asbz...@gmail.com]
 Sent: Monday, June 20, 2011 3:05 PM

 To: NT System Admin Issues
 Subject: Re: Stupid user tricks



 stupid user tricks = job security.





 Why do people say this?          Maybe if you're manning the helpdesk.

 My job is secure because people want to get new things done, not 
 because they routinely forget how to do old things...   That leads to 
 outsourcing (we're spending XXX monthly for password resets?!?  Move 
 that offshore...)


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid user tricks

2011-06-21 Thread James Rankin

It's fair enough to make that comparison, but a lot of basic IT skills - the
ones that sometimes we get called by users about - are probably just as
important as reading, writing and maths in the modern world. You wouldn't
expect a user to call you with a question about adding up or punctuation,
would you?

Wannabe British teachers have to pass a test called a QT test these days
that, among other things, tests the basic IT skills. It includes word
processing, storing and retrieving documents, sending an email, browsing the
Internet, etc. I think it is a pretty good idea.

On 21 June 2011 15:31, Ken Schaefer k...@adopenstatic.com wrote:

 Have you never called/talked/emailed any other professional anywhere, in
 your entire life, with a question that the other person thought was basic?
 Maybe about your taxes (your accountant), your HR/employment status (HR
 department), your banking details (your bank) etc.?

 Sometimes people do not wish to take risks that they can not ascertain. So
 they call the designated expert. Your job is to answer their queries. That
 is what puts money in your bank account every week/fortnight/month/whatever
 period you get paid.

 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
 Sent: Tuesday, 21 June 2011 3:13 AM
 To: NT System Admin Issues
 Subject: Stupid user tricks

 This morning I got a call as I was getting ready for work. I had borrowed
 a machine from one part of the plant for a couple days and then put it
 back.
 The place where I put it had a different sign-on for the AS/400. This
 morning they called to complain that they were on the wrong screen. I told
 them to log out and log back in as the correct user. That took care of it.
 *sigh* Why did they have to call??? Didn't they have enough sense to log on
 as the correct user before calling???

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin




-- 
On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into
the machine wrong figures, will the right answers come out?' I am not able
rightly to apprehend the kind of confusion of ideas that could provoke such
a question.

** IMPORTANT INFORMATION/DISCLAIMER *

This document should be read only by those persons to whom it is addressed.
If you have received this message it was obviously addressed to you and
therefore you can read it, even it we didn't mean to send it to you.
However, if the contents of this email make no sense whatsoever then you
probably were not the intended recipient, or, alternatively, you are a
mindless cretin; either way, you should immediately kill yourself and
destroy your computer (not necessarily in that order). Once you have taken
this action, please contact us.. no, sorry, you can't use your computer,
because you just destroyed it, and possibly also committed suicide
afterwards, but I am starting to digress.. *

* The originator of this email is not liable for the transmission of the
information contained in this communication. Or are they? Either way it's a
pretty dull legal query and frankly one I'm not going to dwell on. But
should you have nothing better to do, please feel free to ruminate on it,
and please pass on any concrete conclusions should you find them. However,
if you pass them on via email, be sure to include a disclaimer regarding
liability for transmission.
*

* In the event that the originator did not send this email to you, then
please return it to us and attach a scanned-in picture of your mother's
brother's wife wearing nothing but a kangaroo suit, and we will immediately
refund you exactly half of what you paid for the can of Whiskas you bought
when you went to Pets** ** At Home yesterday. *

* We take no responsibility for non-receipt of this email because we are
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* The comments and opinions expressed herein are my own and NOT those of my
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of the Internet, would cut off my manhood and feed it to me for afternoon
tea. *

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
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RE: Stupid user tricks

There is a need for a help desk.

There is also a set of basic functions, and that list of basic functions 
becomes less and less each year. 

Each IT operation that doesn't work to eliminate the need for a Help desk to do 
basic functions (whether it's reset a password, change a mailbox quota, deliver 
a software package, provision something in CMS, change an asset allocation in 
CMDB - whatever) is just an IT operation looking at budget cuts, and 
outsourcing. Tools exist to eliminate this, and IT should concentrate on 
performing tasks that are, as yet, too complex to automate.

You only need to look at large scale enterprises (and this is where I work) to 
see this in action.

Cheers
Ken

-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Tuesday, 21 June 2011 11:15 AM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

I agree. But, in any organization of more than a some lower limit number of 
people (100? 150? - depends on the type of business/org, I would guess), there 
will always be a need for a helpdesk function, whether it's a full time 
position or not. And, as the number of staff grows, so does the need for that 
function.

Kurt

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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RE: Stupid user tricks

Surely understanding your legal obligations are also a basic skill?
Understanding how to bank is a basic skill?
Understanding your employment terms and conditions is a basic skill?

I mean, most people obey the law, pay taxes, are employed, have a bank 
account/mortgage etc.?

Sometimes you are going to do something - whether that be to tell the bank to 
pay someone, or you're going to fill in something on your tax return. And you 
are not 100% sure if you are right, and you're not sure what the consequences 
are. So you call an expert that is *being paid by the company* to answer these 
queries. And if the burden of answering these queries is too much, then get 
management to pay to automate the solution or educate the users.

From: James Rankin [mailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:39 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

It's fair enough to make that comparison, but a lot of basic IT skills - the 
ones that sometimes we get called by users about - are probably just as 
important as reading, writing and maths in the modern world. You wouldn't 
expect a user to call you with a question about adding up or punctuation, would 
you?

Wannabe British teachers have to pass a test called a QT test these days that, 
among other things, tests the basic IT skills. It includes word processing, 
storing and retrieving documents, sending an email, browsing the Internet, etc. 
I think it is a pretty good idea.
On 21 June 2011 15:31, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Have you never called/talked/emailed any other professional anywhere, in your 
entire life, with a question that the other person thought was basic? Maybe 
about your taxes (your accountant), your HR/employment status (HR department), 
your banking details (your bank) etc.?

Sometimes people do not wish to take risks that they can not ascertain. So they 
call the designated expert. Your job is to answer their queries. That is what 
puts money in your bank account every week/fortnight/month/whatever period you 
get paid.

-Original Message-
From: John Aldrich 
[mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, 21 June 2011 3:13 AM
To: NT System Admin Issues
Subject: Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This morning 
they called to complain that they were on the wrong screen. I told them to log 
out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on as 
the correct user before calling???



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

Re: Stupid user tricks

2011-06-21 Thread James Rankin

Basic they may be, but they are not on as fundamental a level as reading,
writing, arithmetic and understanding how a mouse works. In my opinion
anyway.

On 21 June 2011 15:46, Ken Schaefer k...@adopenstatic.com wrote:

  Surely understanding your legal obligations are also a basic skill?

 Understanding how to bank is a basic skill?

 Understanding your employment terms and conditions is a basic skill?

 ** **

 I mean, most people obey the law, pay taxes, are employed, have a bank
 account/mortgage etc.?

 ** **

 Sometimes you are going to do something – whether that be to tell the bank
 to pay someone, or you’re going to fill in something on your tax return. And
 you are not 100% sure if you are right, and you’re not sure what the
 consequences are. So you call an expert that is **being paid by the
 company** to answer these queries. And if the burden of answering these
 queries is too much, then get management to pay to automate the solution or
 educate the users.

 ** **

 *From:* James Rankin [mailto:kz2...@googlemail.com]
 *Sent:* Tuesday, 21 June 2011 10:39 PM

 *To:* NT System Admin Issues
 *Subject:* Re: Stupid user tricks

 ** **

 It's fair enough to make that comparison, but a lot of basic IT skills -
 the ones that sometimes we get called by users about - are probably just as
 important as reading, writing and maths in the modern world. You wouldn't
 expect a user to call you with a question about adding up or punctuation,
 would you?


 Wannabe British teachers have to pass a test called a QT test these days
 that, among other things, tests the basic IT skills. It includes word
 processing, storing and retrieving documents, sending an email, browsing the
 Internet, etc. I think it is a pretty good idea.

  On 21 June 2011 15:31, Ken Schaefer k...@adopenstatic.com wrote:

 Have you never called/talked/emailed any other professional anywhere, in
 your entire life, with a question that the other person thought was basic?
 Maybe about your taxes (your accountant), your HR/employment status (HR
 department), your banking details (your bank) etc.?

 Sometimes people do not wish to take risks that they can not ascertain. So
 they call the designated expert. Your job is to answer their queries. That
 is what puts money in your bank account every week/fortnight/month/whatever
 period you get paid.


 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]

 Sent: Tuesday, 21 June 2011 3:13 AM
 To: NT System Admin Issues

 Subject: Stupid user tricks

 This morning I got a call as I was getting ready for work. I had borrowed
 a machine from one part of the plant for a couple days and then put it
 back.
 The place where I put it had a different sign-on for the AS/400. This
 morning they called to complain that they were on the wrong screen. I told
 them to log out and log back in as the correct user. That took care of it.
 

 *sigh* Why did they have to call??? Didn't they have enough sense to log on
 as the correct user before calling???

 ** **

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~

 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin




-- 
On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into
the machine wrong figures, will the right answers come out?' I am not able
rightly to apprehend the kind of confusion of ideas that could provoke such
a question.

** IMPORTANT INFORMATION/DISCLAIMER *

This document should be read only by those persons to whom it is addressed.
If you have received this message it was obviously addressed to you and
therefore you can read it, even it we didn't mean to send it to you.
However, if the contents of this email make no sense whatsoever then you
probably were not the intended recipient, or, alternatively, you are a
mindless cretin; either way, you should immediately kill yourself and
destroy your computer (not necessarily in that order). Once you have taken
this action, please contact us.. no, sorry, you can't use your computer,
because you just destroyed it, and possibly also committed suicide
afterwards, but I am starting to digress.. *

* The originator of this email is not liable for the transmission of the
information contained in this communication. Or are they? Either way it's a
pretty dull legal query and frankly one I'm not going to dwell on. But
should you have nothing better to do, please feel free to ruminate on it,
and please pass on any concrete conclusions should you find them. However,
if you pass them on via email, be sure to include a disclaimer regarding
liability for transmission.
*

* In the event that the originator did not send this email to you, then
please return it to us and attach a scanned

Re: Stupid user tricks

2011-06-21 Thread Jonathan Link

Most people don't obey laws.
http://online.wsj.com/article/SB10001424052748704471504574438900830760842.html



On Tue, Jun 21, 2011 at 10:46 AM, Ken Schaefer k...@adopenstatic.com wrote:

  Surely understanding your legal obligations are also a basic skill?

 Understanding how to bank is a basic skill?

 Understanding your employment terms and conditions is a basic skill?

 ** **

 I mean, most people obey the law, pay taxes, are employed, have a bank
 account/mortgage etc.?

 ** **

 Sometimes you are going to do something – whether that be to tell the bank
 to pay someone, or you’re going to fill in something on your tax return. And
 you are not 100% sure if you are right, and you’re not sure what the
 consequences are. So you call an expert that is **being paid by the
 company** to answer these queries. And if the burden of answering these
 queries is too much, then get management to pay to automate the solution or
 educate the users.

 ** **

 *From:* James Rankin [mailto:kz2...@googlemail.com]
 *Sent:* Tuesday, 21 June 2011 10:39 PM

 *To:* NT System Admin Issues
 *Subject:* Re: Stupid user tricks

 ** **

 It's fair enough to make that comparison, but a lot of basic IT skills -
 the ones that sometimes we get called by users about - are probably just as
 important as reading, writing and maths in the modern world. You wouldn't
 expect a user to call you with a question about adding up or punctuation,
 would you?


 Wannabe British teachers have to pass a test called a QT test these days
 that, among other things, tests the basic IT skills. It includes word
 processing, storing and retrieving documents, sending an email, browsing the
 Internet, etc. I think it is a pretty good idea.

  On 21 June 2011 15:31, Ken Schaefer k...@adopenstatic.com wrote:

 Have you never called/talked/emailed any other professional anywhere, in
 your entire life, with a question that the other person thought was basic?
 Maybe about your taxes (your accountant), your HR/employment status (HR
 department), your banking details (your bank) etc.?

 Sometimes people do not wish to take risks that they can not ascertain. So
 they call the designated expert. Your job is to answer their queries. That
 is what puts money in your bank account every week/fortnight/month/whatever
 period you get paid.


 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]

 Sent: Tuesday, 21 June 2011 3:13 AM
 To: NT System Admin Issues

 Subject: Stupid user tricks

 This morning I got a call as I was getting ready for work. I had borrowed
 a machine from one part of the plant for a couple days and then put it
 back.
 The place where I put it had a different sign-on for the AS/400. This
 morning they called to complain that they were on the wrong screen. I told
 them to log out and log back in as the correct user. That took care of it.
 

 *sigh* Why did they have to call??? Didn't they have enough sense to log on
 as the correct user before calling???

 ** **

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~

 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

RE: Stupid user tricks

Sorry - I disagree.

Some people can't read a timetable. Or work their mobile phone. Or work out how 
their microwave/vcr/dvd player/dishwasher works. Or understand how their car 
works. Or how to cook chicken. Or make an espresso - a typical espresso machine 
only has two buttons, one knob and a steam nozzle. Not everyone finds a mouse 
intuitive. I struggled to use an iPhone for several days, and yet I figure 
myself to be a tech-savvy person.

Cheers
Ken

From: James Rankin [mailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:51 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Basic they may be, but they are not on as fundamental a level as reading, 
writing, arithmetic and understanding how a mouse works. In my opinion anyway.
On 21 June 2011 15:46, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Surely understanding your legal obligations are also a basic skill?
Understanding how to bank is a basic skill?
Understanding your employment terms and conditions is a basic skill?

I mean, most people obey the law, pay taxes, are employed, have a bank 
account/mortgage etc.?

Sometimes you are going to do something - whether that be to tell the bank to 
pay someone, or you're going to fill in something on your tax return. And you 
are not 100% sure if you are right, and you're not sure what the consequences 
are. So you call an expert that is *being paid by the company* to answer these 
queries. And if the burden of answering these queries is too much, then get 
management to pay to automate the solution or educate the users.

From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:39 PM

To: NT System Admin Issues
Subject: Re: Stupid user tricks

It's fair enough to make that comparison, but a lot of basic IT skills - the 
ones that sometimes we get called by users about - are probably just as 
important as reading, writing and maths in the modern world. You wouldn't 
expect a user to call you with a question about adding up or punctuation, would 
you?


Wannabe British teachers have to pass a test called a QT test these days that, 
among other things, tests the basic IT skills. It includes word processing, 
storing and retrieving documents, sending an email, browsing the Internet, etc. 
I think it is a pretty good idea.
On 21 June 2011 15:31, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Have you never called/talked/emailed any other professional anywhere, in your 
entire life, with a question that the other person thought was basic? Maybe 
about your taxes (your accountant), your HR/employment status (HR department), 
your banking details (your bank) etc.?

Sometimes people do not wish to take risks that they can not ascertain. So they 
call the designated expert. Your job is to answer their queries. That is what 
puts money in your bank account every week/fortnight/month/whatever period you 
get paid.

-Original Message-
From: John Aldrich 
[mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, 21 June 2011 3:13 AM
To: NT System Admin Issues
Subject: Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This morning 
they called to complain that they were on the wrong screen. I told them to log 
out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on as 
the correct user before calling???



~ Finally, powerful endpoint security that ISN'T a resource hog! ~

~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to 
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin



--
On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the 
machine wrong figures, will the right answers come out?' I am not able rightly 
to apprehend the kind of confusion of ideas that could provoke such a question.

* IMPORTANT INFORMATION/DISCLAIMER *

This document should be read only by those persons to whom it is addressed. If 
you have received this message it was obviously addressed to you and therefore 
you can read it, even it we didn't mean to send it to you. However, if the 
contents of this email make no sense whatsoever then you probably were not the 
intended recipient, or, alternatively, you are a mindless cretin; either way, 
you should immediately kill yourself and destroy your computer (not necessarily 
in that order). Once you have taken this action, please contact us.. no, sorry, 
you can't use your computer, because you just destroyed it, and possibly also 
committed suicide

RE: Stupid user tricks

Nothing in that article that has any statistical evidence that each person 
commits, on average, 3 felonies a day. Maybe I will have to read the book. But 
the author estimates that people commit three felonies a day (I assume this is 
in the US only), and the examples don't state that anyone was actually found 
guilty of any offence. Merely prosecuted because officials aren't really sure 
of what the laws mean.


From: Jonathan Link [mailto:jonathan.l...@gmail.com]
Sent: Tuesday, 21 June 2011 11:00 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Most people don't obey laws.
http://online.wsj.com/article/SB10001424052748704471504574438900830760842.html



On Tue, Jun 21, 2011 at 10:46 AM, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Surely understanding your legal obligations are also a basic skill?
Understanding how to bank is a basic skill?
Understanding your employment terms and conditions is a basic skill?

I mean, most people obey the law, pay taxes, are employed, have a bank 
account/mortgage etc.?

Sometimes you are going to do something - whether that be to tell the bank to 
pay someone, or you're going to fill in something on your tax return. And you 
are not 100% sure if you are right, and you're not sure what the consequences 
are. So you call an expert that is *being paid by the company* to answer these 
queries. And if the burden of answering these queries is too much, then get 
management to pay to automate the solution or educate the users.

From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:39 PM

To: NT System Admin Issues
Subject: Re: Stupid user tricks

It's fair enough to make that comparison, but a lot of basic IT skills - the 
ones that sometimes we get called by users about - are probably just as 
important as reading, writing and maths in the modern world. You wouldn't 
expect a user to call you with a question about adding up or punctuation, would 
you?


Wannabe British teachers have to pass a test called a QT test these days that, 
among other things, tests the basic IT skills. It includes word processing, 
storing and retrieving documents, sending an email, browsing the Internet, etc. 
I think it is a pretty good idea.
On 21 June 2011 15:31, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Have you never called/talked/emailed any other professional anywhere, in your 
entire life, with a question that the other person thought was basic? Maybe 
about your taxes (your accountant), your HR/employment status (HR department), 
your banking details (your bank) etc.?

Sometimes people do not wish to take risks that they can not ascertain. So they 
call the designated expert. Your job is to answer their queries. That is what 
puts money in your bank account every week/fortnight/month/whatever period you 
get paid.

-Original Message-
From: John Aldrich 
[mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, 21 June 2011 3:13 AM
To: NT System Admin Issues
Subject: Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This morning 
they called to complain that they were on the wrong screen. I told them to log 
out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on as 
the correct user before calling???



~ Finally, powerful endpoint security that ISN'T a resource hog! ~

~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to 
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
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listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin

Re: Stupid user tricks

2011-06-21 Thread Gary Slinger

My general philosophy - 'people are stupid'.  
-Original Message-
From: Ken Schaefer k...@adopenstatic.com
Date: Tue, 21 Jun 2011 15:02:47 
To: NT System Admin Issuesntsysadmin@lyris.sunbelt-software.com
Reply-To: NT System Admin Issues 
ntsysadmin@lyris.sunbelt-software.comSubject: RE: Stupid user tricks

Sorry - I disagree.

Some people can't read a timetable. Or work their mobile phone. Or work out how 
their microwave/vcr/dvd player/dishwasher works. Or understand how their car 
works. Or how to cook chicken. Or make an espresso - a typical espresso machine 
only has two buttons, one knob and a steam nozzle. Not everyone finds a mouse 
intuitive. I struggled to use an iPhone for several days, and yet I figure 
myself to be a tech-savvy person.

Cheers
Ken

From: James Rankin [mailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:51 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Basic they may be, but they are not on as fundamental a level as reading, 
writing, arithmetic and understanding how a mouse works. In my opinion anyway.
On 21 June 2011 15:46, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Surely understanding your legal obligations are also a basic skill?
Understanding how to bank is a basic skill?
Understanding your employment terms and conditions is a basic skill?

I mean, most people obey the law, pay taxes, are employed, have a bank 
account/mortgage etc.?

Sometimes you are going to do something - whether that be to tell the bank to 
pay someone, or you're going to fill in something on your tax return. And you 
are not 100% sure if you are right, and you're not sure what the consequences 
are. So you call an expert that is *being paid by the company* to answer these 
queries. And if the burden of answering these queries is too much, then get 
management to pay to automate the solution or educate the users.

From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:39 PM

To: NT System Admin Issues
Subject: Re: Stupid user tricks

It's fair enough to make that comparison, but a lot of basic IT skills - the 
ones that sometimes we get called by users about - are probably just as 
important as reading, writing and maths in the modern world. You wouldn't 
expect a user to call you with a question about adding up or punctuation, would 
you?

Wannabe British teachers have to pass a test called a QT test these days that, 
among other things, tests the basic IT skills. It includes word processing, 
storing and retrieving documents, sending an email, browsing the Internet, etc. 
I think it is a pretty good idea.
On 21 June 2011 15:31, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Have you never called/talked/emailed any other professional anywhere, in your 
entire life, with a question that the other person thought was basic? Maybe 
about your taxes (your accountant), your HR/employment status (HR department), 
your banking details (your bank) etc.?

Sometimes people do not wish to take risks that they can not ascertain. So they 
call the designated expert. Your job is to answer their queries. That is what 
puts money in your bank account every week/fortnight/month/whatever period you 
get paid.

-Original Message-
From: John Aldrich 
[mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, 21 June 2011 3:13 AM
To: NT System Admin Issues
Subject: Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This morning 
they called to complain that they were on the wrong screen. I told them to log 
out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on as 
the correct user before calling???

~ Finally, powerful endpoint security that ISN'T a resource hog! ~

~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to 
listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

--
On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the 
machine wrong figures, will the right answers come out?' I am not able rightly 
to apprehend the kind of confusion of ideas that could provoke such a question.

* IMPORTANT INFORMATION/DISCLAIMER *

This document should be read only by those persons to whom it is addressed. If 
you have received this message it was obviously addressed to you and therefore 
you can read it, even it we didn't mean to send it to you. However, if the 
contents of this email make no sense whatsoever then you probably were not the 
intended recipient

Re: Stupid user tricks

2011-06-21 Thread James Rankin

I didn't say they should find using a mouse intuitive. Just that they should
be able to use one before they get a job where they have to use one.

Your point was that for all the mocking we do of idiot users, we are
probably comparable in the same terms to people with expertise we don't
have. I wouldn't agree. I don't know anything about cars, and my mechanic
has to explain everything to me in layman's terms, but I wouldn't start
driving with the handbrake on and then ask my mechanic why it felt strange.

However, I have had users phone me and ask there is something wrong with my
keyboard, it is typing stars instead of the letters in my password.

On 21 June 2011 16:02, Ken Schaefer k...@adopenstatic.com wrote:

  Sorry – I disagree.

 ** **

 Some people can’t read a timetable. Or work their mobile phone. Or work out
 how their microwave/vcr/dvd player/dishwasher works. Or understand how their
 car works. Or how to cook chicken. Or make an espresso – a typical espresso
 machine only has two buttons, one knob and a steam nozzle. Not everyone
 finds a mouse intuitive. I struggled to use an iPhone for several days, and
 yet I figure myself to be a tech-savvy person.

 ** **

 Cheers

 Ken

 ** **

 *From:* James Rankin [mailto:kz2...@googlemail.com]
 *Sent:* Tuesday, 21 June 2011 10:51 PM

 *To:* NT System Admin Issues
 *Subject:* Re: Stupid user tricks

 ** **

 Basic they may be, but they are not on as fundamental a level as reading,
 writing, arithmetic and understanding how a mouse works. In my opinion
 anyway.

 On 21 June 2011 15:46, Ken Schaefer k...@adopenstatic.com wrote:

 Surely understanding your legal obligations are also a basic skill?

 Understanding how to bank is a basic skill?

 Understanding your employment terms and conditions is a basic skill?

  

 I mean, most people obey the law, pay taxes, are employed, have a bank
 account/mortgage etc.?

  

 Sometimes you are going to do something – whether that be to tell the bank
 to pay someone, or you’re going to fill in something on your tax return. And
 you are not 100% sure if you are right, and you’re not sure what the
 consequences are. So you call an expert that is **being paid by the
 company** to answer these queries. And if the burden of answering these
 queries is too much, then get management to pay to automate the solution or
 educate the users.

  

 *From:* James Rankin [mailto:kz2...@googlemail.com]
 *Sent:* Tuesday, 21 June 2011 10:39 PM


 *To:* NT System Admin Issues
 *Subject:* Re: Stupid user tricks

  

 It's fair enough to make that comparison, but a lot of basic IT skills -
 the ones that sometimes we get called by users about - are probably just as
 important as reading, writing and maths in the modern world. You wouldn't
 expect a user to call you with a question about adding up or punctuation,
 would you?



 Wannabe British teachers have to pass a test called a QT test these days
 that, among other things, tests the basic IT skills. It includes word
 processing, storing and retrieving documents, sending an email, browsing the
 Internet, etc. I think it is a pretty good idea.

 On 21 June 2011 15:31, Ken Schaefer k...@adopenstatic.com wrote:

 Have you never called/talked/emailed any other professional anywhere, in
 your entire life, with a question that the other person thought was basic?
 Maybe about your taxes (your accountant), your HR/employment status (HR
 department), your banking details (your bank) etc.?

 Sometimes people do not wish to take risks that they can not ascertain. So
 they call the designated expert. Your job is to answer their queries. That
 is what puts money in your bank account every week/fortnight/month/whatever
 period you get paid.


 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]

 Sent: Tuesday, 21 June 2011 3:13 AM
 To: NT System Admin Issues

 Subject: Stupid user tricks

 This morning I got a call as I was getting ready for work. I had borrowed
 a machine from one part of the plant for a couple days and then put it
 back.
 The place where I put it had a different sign-on for the AS/400. This
 morning they called to complain that they were on the wrong screen. I told
 them to log out and log back in as the correct user. That took care of it.
 

 *sigh* Why did they have to call??? Didn't they have enough sense to log on
 as the correct user before calling???

  

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~


 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin




 --
 On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into
 the machine wrong figures, will the right answers come out?' I am

Re: Stupid user tricks

2011-06-21 Thread Jonathan Link

Officials and citizens, both.
Let's say that there's plenty of obscurity across the continuum of
interfaces that people deal with on a daily basis, they don't exist with
computers, alone.

On Tue, Jun 21, 2011 at 11:05 AM, Ken Schaefer k...@adopenstatic.com wrote:

  Nothing in that article that has any statistical evidence that each
 person commits, on average, 3 felonies a day. Maybe I will have to read the
 book. But the author estimates that people commit three felonies a day (I
 assume this is in the US only), and the examples don’t state that anyone was
 actually found guilty of any offence. Merely prosecuted because officials
 aren’t really sure of what the laws mean.

 ** **

 ** **

 *From:* Jonathan Link [mailto:jonathan.l...@gmail.com]
 *Sent:* Tuesday, 21 June 2011 11:00 PM

 *To:* NT System Admin Issues
 *Subject:* Re: Stupid user tricks

 ** **

 Most people don't obey laws.


 http://online.wsj.com/article/SB10001424052748704471504574438900830760842.html
 



  

 On Tue, Jun 21, 2011 at 10:46 AM, Ken Schaefer k...@adopenstatic.com
 wrote:

 Surely understanding your legal obligations are also a basic skill?

 Understanding how to bank is a basic skill?

 Understanding your employment terms and conditions is a basic skill?

  

 I mean, most people obey the law, pay taxes, are employed, have a bank
 account/mortgage etc.?

  

 Sometimes you are going to do something – whether that be to tell the bank
 to pay someone, or you’re going to fill in something on your tax return. And
 you are not 100% sure if you are right, and you’re not sure what the
 consequences are. So you call an expert that is **being paid by the
 company** to answer these queries. And if the burden of answering these
 queries is too much, then get management to pay to automate the solution or
 educate the users.

  

 *From:* James Rankin [mailto:kz2...@googlemail.com]
 *Sent:* Tuesday, 21 June 2011 10:39 PM


 *To:* NT System Admin Issues
 *Subject:* Re: Stupid user tricks

  

 It's fair enough to make that comparison, but a lot of basic IT skills -
 the ones that sometimes we get called by users about - are probably just as
 important as reading, writing and maths in the modern world. You wouldn't
 expect a user to call you with a question about adding up or punctuation,
 would you?



 Wannabe British teachers have to pass a test called a QT test these days
 that, among other things, tests the basic IT skills. It includes word
 processing, storing and retrieving documents, sending an email, browsing the
 Internet, etc. I think it is a pretty good idea.

 On 21 June 2011 15:31, Ken Schaefer k...@adopenstatic.com wrote:

 Have you never called/talked/emailed any other professional anywhere, in
 your entire life, with a question that the other person thought was basic?
 Maybe about your taxes (your accountant), your HR/employment status (HR
 department), your banking details (your bank) etc.?

 Sometimes people do not wish to take risks that they can not ascertain. So
 they call the designated expert. Your job is to answer their queries. That
 is what puts money in your bank account every week/fortnight/month/whatever
 period you get paid.


 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]

 Sent: Tuesday, 21 June 2011 3:13 AM
 To: NT System Admin Issues

 Subject: Stupid user tricks

 This morning I got a call as I was getting ready for work. I had borrowed
 a machine from one part of the plant for a couple days and then put it
 back.
 The place where I put it had a different sign-on for the AS/400. This
 morning they called to complain that they were on the wrong screen. I told
 them to log out and log back in as the correct user. That took care of it.
 

 *sigh* Why did they have to call??? Didn't they have enough sense to log on
 as the correct user before calling???

  

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~


 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ** **

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~

 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


~ Finally, powerful

RE: Stupid user tricks

Users run into new things with computers all the time (e.g. the original 
example: maybe the particular user had never run into this situation before, 
and didn't understand the implications). If they are risk adverse, they will 
turn to an SME for validation.

The last mid-range system I looked at controlled blast furnances. Each hour 
that the blast furnance in the steel works was offline was costing the company 
hundreds of thousands of dollars. Since the operators are steel workers, not IT 
savvy people, I can understand why they would seek some validation in dealing 
with a new situation, rather than taking it upon themselves to do something 
they don't understand the implications of (and possibly be reprimanded or lose 
their job)

Cheers
Ken

From: Jonathan Link [mailto:jonathan.l...@gmail.com]
Sent: Tuesday, 21 June 2011 11:09 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Officials and citizens, both.
Let's say that there's plenty of obscurity across the continuum of interfaces 
that people deal with on a daily basis, they don't exist with computers, alone.
On Tue, Jun 21, 2011 at 11:05 AM, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Nothing in that article that has any statistical evidence that each person 
commits, on average, 3 felonies a day. Maybe I will have to read the book. But 
the author estimates that people commit three felonies a day (I assume this is 
in the US only), and the examples don't state that anyone was actually found 
guilty of any offence. Merely prosecuted because officials aren't really sure 
of what the laws mean.


From: Jonathan Link 
[mailto:jonathan.l...@gmail.commailto:jonathan.l...@gmail.com]
Sent: Tuesday, 21 June 2011 11:00 PM

To: NT System Admin Issues
Subject: Re: Stupid user tricks

Most people don't obey laws.
http://online.wsj.com/article/SB10001424052748704471504574438900830760842.html



On Tue, Jun 21, 2011 at 10:46 AM, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Surely understanding your legal obligations are also a basic skill?
Understanding how to bank is a basic skill?
Understanding your employment terms and conditions is a basic skill?

I mean, most people obey the law, pay taxes, are employed, have a bank 
account/mortgage etc.?

Sometimes you are going to do something - whether that be to tell the bank to 
pay someone, or you're going to fill in something on your tax return. And you 
are not 100% sure if you are right, and you're not sure what the consequences 
are. So you call an expert that is *being paid by the company* to answer these 
queries. And if the burden of answering these queries is too much, then get 
management to pay to automate the solution or educate the users.

From: James Rankin [mailto:kz2...@googlemail.commailto:kz2...@googlemail.com]
Sent: Tuesday, 21 June 2011 10:39 PM

To: NT System Admin Issues
Subject: Re: Stupid user tricks

It's fair enough to make that comparison, but a lot of basic IT skills - the 
ones that sometimes we get called by users about - are probably just as 
important as reading, writing and maths in the modern world. You wouldn't 
expect a user to call you with a question about adding up or punctuation, would 
you?


Wannabe British teachers have to pass a test called a QT test these days that, 
among other things, tests the basic IT skills. It includes word processing, 
storing and retrieving documents, sending an email, browsing the Internet, etc. 
I think it is a pretty good idea.
On 21 June 2011 15:31, Ken Schaefer 
k...@adopenstatic.commailto:k...@adopenstatic.com wrote:
Have you never called/talked/emailed any other professional anywhere, in your 
entire life, with a question that the other person thought was basic? Maybe 
about your taxes (your accountant), your HR/employment status (HR department), 
your banking details (your bank) etc.?

Sometimes people do not wish to take risks that they can not ascertain. So they 
call the designated expert. Your job is to answer their queries. That is what 
puts money in your bank account every week/fortnight/month/whatever period you 
get paid.

-Original Message-
From: John Aldrich 
[mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, 21 June 2011 3:13 AM
To: NT System Admin Issues
Subject: Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This morning 
they called to complain that they were on the wrong screen. I told them to log 
out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on as 
the correct user before calling???



~ Finally, powerful endpoint security that ISN'T a resource hog! ~

~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage

Re: Stupid user tricks

2011-06-21 Thread Ben Scott

On Tue, Jun 21, 2011 at 10:38 AM, James Rankin kz2...@googlemail.com wrote:
 You wouldn't expect a user to call you with a question about
 adding up or punctuation, would you?

  A lot of the people at $WORK could use help there, too.

  Ha ha, only serious.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

Stupid user tricks

This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This
morning they called to complain that they were on the wrong screen. I told
them to log out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on
as the correct user before calling???






~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

Re: Stupid user tricks

Look, you are the administrator.  You're best bet is to return equipment in
the fashion the user expects it to be.

It's a function of Murphy that users will always call at inconvenient
times.  For example, last year, I'm on vacation in Seattle when a client
calls about a problem.  Nevermind I'm about to get aboard a ship heading to
Alaska.  Now, they didn't call because of anything I did, but because Murphy
struck.  If Murphy had been particularly nasty he would've called when we
were at sea, and my phone was off.



On Mon, Jun 20, 2011 at 3:13 PM, John Aldrich
jaldr...@blueridgecarpet.comwrote:

 This morning I got a call as I was getting ready for work. I had borrowed
 a machine from one part of the plant for a couple days and then put it
 back.
 The place where I put it had a different sign-on for the AS/400. This
 morning they called to complain that they were on the wrong screen. I told
 them to log out and log back in as the correct user. That took care of it.
 *sigh* Why did they have to call??? Didn't they have enough sense to log on
 as the correct user before calling???






 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

RE: Stupid user tricks

2011-06-20 Thread Joseph L. Casale

 Didn't they have enough sense to log on
as the correct user before calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and 
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin

Re: Stupid user tricks

2011-06-20 Thread Mike Sullivan

Since we are on the subject. ;-)

I had a user who would once a month forget her username. She would thank me
and then a few minutes later after her account was locked out call me back
to get her password reset. I really wonder how someone can do that and
function in society. This same user would also call asking what happened to
all of her email sub-folders. I would tell her to click on the plus sign
next to the Inbox and they would reappear. She has called or emailed the
help desk about 7 times with this same issue over the past 3 years.

On Mon, Jun 20, 2011 at 12:16 PM, Joseph L. Casale 
jcas...@activenetwerx.com wrote:

  Didn't they have enough sense to log on
 as the correct user before calling???

 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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-- 
Thank you,
Mike Sullivan

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid user tricks

Oh, yeah... seen that sort of thing a couple times. Even had MY admin
account locked out because a user didn't notice to change MY name to theirs
in the login box. :D

I, too, have users who can't remember their login name (despite the fact
that it's the first half of their email address! *grin*) and can't figure
out why they can't log in... 'Course they're always embarrassed about that
when I see the problem, but still. :D




-Original Message-
From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

 Didn't they have enough sense to log on
as the correct user before calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and 
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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http://lyris.sunbelt-software.com/read/my_forums/
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~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid user tricks

Yeah... I should have.. On the other hand, I didn't realize that they were
all temps so I expected they'd know what their login info was.. :D Guess I
better put stickers on each workstation there so they know what their login
is. :D

From: Jonathan Link [mailto:jonathan.l...@gmail.com] 
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Look, you are the administrator.  You're best bet is to return equipment in
the fashion the user expects it to be.

It's a function of Murphy that users will always call at inconvenient
times.  For example, last year, I'm on vacation in Seattle when a client
calls about a problem.  Nevermind I'm about to get aboard a ship heading to
Alaska.  Now, they didn't call because of anything I did, but because Murphy
struck.  If Murphy had been particularly nasty he would've called when we
were at sea, and my phone was off.

On Mon, Jun 20, 2011 at 3:13 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
This morning I got a call as I was getting ready for work. I had borrowed
a machine from one part of the plant for a couple days and then put it back.
The place where I put it had a different sign-on for the AS/400. This
morning they called to complain that they were on the wrong screen. I told
them to log out and log back in as the correct user. That took care of it.
*sigh* Why did they have to call??? Didn't they have enough sense to log on
as the correct user before calling???

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid user tricks

ROFL! :D That's funny... :D Guess we *all* have our horror stories. :D

From: Mike Sullivan [mailto:neog...@gmail.com] 
Sent: Monday, June 20, 2011 3:24 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Since we are on the subject. ;-)

I had a user who would once a month forget her username. She would thank me
and then a few minutes later after her account was locked out call me back
to get her password reset. I really wonder how someone can do that and
function in society. This same user would also call asking what happened to
all of her email sub-folders. I would tell her to click on the plus sign
next to the Inbox and they would reappear. She has called or emailed the
help desk about 7 times with this same issue over the past 3 years. 
On Mon, Jun 20, 2011 at 12:16 PM, Joseph L. Casale
jcas...@activenetwerx.com wrote:
 Didn't they have enough sense to log on
as the correct user before calling???
Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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-- 
Thank you,
Mike Sullivan

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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RE: Stupid user tricks

2011-06-20 Thread Michael B. Smith

If 4,999 out of 5,000 times you don't need to type something in a field, you 
will stop even looking at the field, much less registering what it says.

Regards,

Michael B. Smith
Consultant and Exchange MVP
http://TheEssentialExchange.com


-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Monday, June 20, 2011 3:26 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

Oh, yeah... seen that sort of thing a couple times. Even had MY admin
account locked out because a user didn't notice to change MY name to theirs
in the login box. :D

I, too, have users who can't remember their login name (despite the fact
that it's the first half of their email address! *grin*) and can't figure
out why they can't log in... 'Course they're always embarrassed about that
when I see the problem, but still. :D




-Original Message-
From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

 Didn't they have enough sense to log on
as the correct user before calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and 
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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RE: Stupid user tricks

2011-06-20 Thread Mike Hoffman

How about negotiating a staff discount at the local tattoo parlour? 

-Original Message-
From: Michael B. Smith [mailto:mich...@smithcons.com] 
Sent: 20 June 2011 20:29
To: NT System Admin Issues
Subject: RE: Stupid user tricks

If 4,999 out of 5,000 times you don't need to type something in a field, you 
will stop even looking at the field, much less registering what it says.

Regards,

Michael B. Smith
Consultant and Exchange MVP
http://TheEssentialExchange.com

-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
Sent: Monday, June 20, 2011 3:26 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

Oh, yeah... seen that sort of thing a couple times. Even had MY admin account 
locked out because a user didn't notice to change MY name to theirs in the 
login box. :D

I, too, have users who can't remember their login name (despite the fact that 
it's the first half of their email address! *grin*) and can't figure out why 
they can't log in... 'Course they're always embarrassed about that when I see 
the problem, but still. :D

-Original Message-
From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

 Didn't they have enough sense to log on as the correct user before 
calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways to Sunday 
at me as she couldn't log in. She was typing her password into someone else's 
username, and proceeded to lock their account out?

After that, another one gave me shit that she couldn't remember her login name 
that she had been using on her desktop daily for years and her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ 
http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin

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---
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RE: Stupid user tricks

Yep. Very true. There was a story on NPR this morning about a similar
phenomenon -- how someone could miss seeing something going on right next to
them because they were concentrating on something else. I think this is
probably a related phenomenon.




-Original Message-
From: Michael B. Smith [mailto:mich...@smithcons.com] 
Sent: Monday, June 20, 2011 3:29 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

If 4,999 out of 5,000 times you don't need to type something in a field, you
will stop even looking at the field, much less registering what it says.

Regards,

Michael B. Smith
Consultant and Exchange MVP
http://TheEssentialExchange.com


-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Monday, June 20, 2011 3:26 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

Oh, yeah... seen that sort of thing a couple times. Even had MY admin
account locked out because a user didn't notice to change MY name to theirs
in the login box. :D

I, too, have users who can't remember their login name (despite the fact
that it's the first half of their email address! *grin*) and can't figure
out why they can't log in... 'Course they're always embarrassed about that
when I see the problem, but still. :D




-Original Message-
From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

 Didn't they have enough sense to log on
as the correct user before calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and 
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin



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~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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Re: Stupid user tricks

2011-06-20 Thread Steven Peck

I had a user who was called after they had taken their nighttime
allergy medication.

They tried to VPN into work but kept locking their account out.  Very
frustrating.  Later they remembered they had been transisitioned in one
evironment from a physical RSA token to a softkey on their phone... doh.

Oh wait.  That was me, and I wasn't oncall but it was still me.  :)

 (We have two seperate environments for complaince / contract reasons that
have seperate authentication sources)

Steven Peck
http://www.blkmtn.org



On Mon, Jun 20, 2011 at 12:28 PM, Michael B. Smith mich...@smithcons.comwrote:

 If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.

 Regards,

 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com


 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D

 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D




 -Original Message-
 From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

  Didn't they have enough sense to log on
 as the correct user before calling???

 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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Re: Stupid user tricks

2011-06-20 Thread Ben Scott

On Mon, Jun 20, 2011 at 3:16 PM, Joseph L. Casale
jcas...@activenetwerx.com wrote:
 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

  I once had this conversation:

Luser: What's my logon name?
Me: First initial followed by last name.
Luser: How do you spell that?

  Some people just shut their brains off when they get near a computer.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid user tricks

2011-06-20 Thread MMF

Folks, this may be slightly OT, but I retired last year and have been a 
volunteer at our local Senior Center coaching and teaching Seniors who have 
NEVER used a computer. All I can tell you is the first rule is to have 
PATIENCE! The worst part is when I tell them to move the mouse cursor 
somewhere on the screen, it it's like watching grass grow waiting for the 
cursor to arrive at it's appointed location! But I enjoy it, and there is no 
financial remuneration!


M. Free

-Original Message- 
From: Michael B. Smith

Sent: Monday, June 20, 2011 2:28 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

If 4,999 out of 5,000 times you don't need to type something in a field, you 
will stop even looking at the field, much less registering what it says.


Regards,

Michael B. Smith
Consultant and Exchange MVP
http://TheEssentialExchange.com


-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
Sent: Monday, June 20, 2011 3:26 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

Oh, yeah... seen that sort of thing a couple times. Even had MY admin
account locked out because a user didn't notice to change MY name to theirs
in the login box. :D

I, too, have users who can't remember their login name (despite the fact
that it's the first half of their email address! *grin*) and can't figure
out why they can't log in... 'Course they're always embarrassed about that
when I see the problem, but still. :D




-Original Message-
From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks


Didn't they have enough sense to log on
as the correct user before calling???


Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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http://lyris.sunbelt-software.com/read/my_forums/

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RE: Stupid user tricks

2011-06-20 Thread Shauna Hensala


stupid user tricks = job security.  We could instead talk about stupid IT 
tricks.

Shauna Hensala




 From: mich...@smithcons.com
 To: ntsysadmin@lyris.sunbelt-software.com
 Subject: RE: Stupid user tricks
 Date: Mon, 20 Jun 2011 19:28:39 +
 
 If 4,999 out of 5,000 times you don't need to type something in a field, you 
 will stop even looking at the field, much less registering what it says.
 
 Regards,
 
 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com
 
 
 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks
 
 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D
 
 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D
 
 
 
 
 -Original Message-
 From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks
 
  Didn't they have enough sense to log on
 as the correct user before calling???
 
 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?
 
 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and 
 her iphone?
 
 I was like Stare, blink, blink, stare... My bad, I guess?
 
 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin
 
 
 
 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
 ---
 To manage subscriptions click here: 
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Re: Stupid user tricks

In my experience Solitaire is the best trainer for senior users new to a
computer/mouse.



On Mon, Jun 20, 2011 at 3:47 PM, MMF mmfree...@ameritech.net wrote:

 Folks, this may be slightly OT, but I retired last year and have been a
 volunteer at our local Senior Center coaching and teaching Seniors who have
 NEVER used a computer. All I can tell you is the first rule is to have
 PATIENCE! The worst part is when I tell them to move the mouse cursor
 somewhere on the screen, it it's like watching grass grow waiting for the
 cursor to arrive at it's appointed location! But I enjoy it, and there is no
 financial remuneration!

 M. Free


 -Original Message- From: Michael B. Smith
 Sent: Monday, June 20, 2011 2:28 PM

 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.

 Regards,

 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.**com http://TheEssentialExchange.com


 -Original Message-
 From: John Aldrich 
 [mailto:jaldrich@**blueridgecarpet.comjaldr...@blueridgecarpet.com
 ]
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D

 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D




 -Original Message-
 From: Joseph L. Casale 
 [mailto:jcasale@activenetwerx.**comjcas...@activenetwerx.com
 ]
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

  Didn't they have enough sense to log on
 as the correct user before calling???


 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ 
 http://www.sunbeltsoftware.**com/Business/VIPRE-Enterprise/http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/
 **  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.**com/read/my_forums/http://lyris.sunbelt-software.com/read/my_forums/
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 listmanager@lyris.**sunbeltsoftware.comlistmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ 
 http://www.sunbeltsoftware.**com/Business/VIPRE-Enterprise/http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/
 **  ~

 ---
 To manage subscriptions click here: http://lyris.sunbelt-software.**
 com/read/my_forums/ http://lyris.sunbelt-software.com/read/my_forums/
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 listmanager@lyris.**sunbeltsoftware.comlistmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ 
 http://www.sunbeltsoftware.**com/Business/VIPRE-Enterprise/http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/
 **  ~

 ---
 To manage subscriptions click here: http://lyris.sunbelt-software.**
 com/read/my_forums/ http://lyris.sunbelt-software.com/read/my_forums/
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 listmanager@lyris.**sunbeltsoftware.comlistmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ 
 http://www.sunbeltsoftware.**com/Business/VIPRE-Enterprise/http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/
 **  ~

 ---
 To manage subscriptions click here: http://lyris.sunbelt-software.**
 com/read/my_forums/ http://lyris.sunbelt-software.com/read/my_forums/
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RE: Stupid user tricks

2011-06-20 Thread David Lum

I had this one, OS was Windows XP:

Luser: I powered on the computer and it shows a blue screen with a bunch of 
stuff on it
Me: What does it say, exactly?
Luser: I don't know, it's too technical
Me: Can you read any of it?
Luser: No I can't, it's too technical
Me: Can you *spell out* any of it?
Luser: No, it's too technical.

And yet when I finally went to where this system was it as the typical BSOD 
with yes, human-readable words A problem has been detected...

This person was our receptionist at the time. She was later replaced by another 
one who called me once and asked are we on the east coast, or west coast?.

Dave


-Original Message-
From: Ben Scott [mailto:mailvor...@gmail.com] 
Sent: Monday, June 20, 2011 12:39 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

On Mon, Jun 20, 2011 at 3:16 PM, Joseph L. Casale
jcas...@activenetwerx.com wrote:
 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

  I once had this conversation:

Luser: What's my logon name?
Me: First initial followed by last name.
Luser: How do you spell that?

  Some people just shut their brains off when they get near a computer.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid user tricks

2011-06-20 Thread Andrew S. Baker

*stupid user tricks = job security.*


Why do people say this?  Maybe if you're manning the helpdesk.

My job is secure because people want to get new things done, not
because they routinely forget how to do old things...   That leads to
outsourcing (we're spending XXX monthly for password resets?!?  Move
that offshore...)



*ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
Harnessing the Advantages of Technology for the SMB market...




On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

  stupid user tricks = job security.  We could instead talk about stupid IT
 tricks.

 [image: Red rose]Shauna Hensala




  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +

 
  If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY admin
  account locked out because a user didn't notice to change MY name to
 theirs
  in the login box. :D
 
  I, too, have users who can't remember their login name (despite the fact
  that it's the first half of their email address! *grin*) and can't figure
  out why they can't log in... 'Course they're always embarrassed about
 that
  when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on
  as the correct user before calling???
 
  Shall we compare notes:)
  Recently I was called to a desk of a lady who was pissed off six ways
  to Sunday at me as she couldn't log in. She was typing her password
  into someone else's username, and proceeded to lock their account
  out?
 
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?
 
  I was like Stare, blink, blink, stare... My bad, I guess?
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid user tricks

+[image: \infty]

On Mon, Jun 20, 2011 at 4:04 PM, Andrew S. Baker asbz...@gmail.com wrote:

 *stupid user tricks = job security.*


 Why do people say this?  Maybe if you're manning the helpdesk.

 My job is secure because people want to get new things done, not because they 
 routinely forget how to do old things...   That leads to outsourcing (we're 
 spending XXX monthly for password resets?!?  Move that offshore...)



 *ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
 Harnessing the Advantages of Technology for the SMB market...




 On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

  stupid user tricks = job security.  We could instead talk about stupid IT
 tricks.

 [image: Red rose]Shauna Hensala




  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +

 
  If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY admin
  account locked out because a user didn't notice to change MY name to
 theirs
  in the login box. :D
 
  I, too, have users who can't remember their login name (despite the fact
  that it's the first half of their email address! *grin*) and can't
 figure
  out why they can't log in... 'Course they're always embarrassed about
 that
  when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on
  as the correct user before calling???
 
  Shall we compare notes:)
  Recently I was called to a desk of a lady who was pissed off six ways
  to Sunday at me as she couldn't log in. She was typing her password
  into someone else's username, and proceeded to lock their account
  out?
 
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?
 
  I was like Stare, blink, blink, stare... My bad, I guess?
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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 with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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Re: Stupid user tricks

2011-06-20 Thread Andrew S. Baker

When my daughter was 3, she used to watch me build Win9x and NT4 systems.
 One day, I started the installation for a new NT4 system and left it after
accepting the EULA.   My daughter stuck around to watch it for a while, then
came to where I was and said, Daddy, it crashed.

Thinking that she was mistaking the blue NT setup screen for the
crashed Win9x screen, I said to her, No, I think it's fine.   When I
finally did go to check on it, lo and behold, there was a lovely BSOD
on the screen because of an incorrectly detected component.

She was paying a lot more attention than I thought.  I apologized for
not believing her right away... :)


 *ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
Harnessing the Advantages of Technology for the SMB market...




On Mon, Jun 20, 2011 at 4:04 PM, David Lum david@nwea.org wrote:

 I had this one, OS was Windows XP:

 Luser: I powered on the computer and it shows a blue screen with a bunch of
 stuff on it
 Me: What does it say, exactly?
 Luser: I don't know, it's too technical
 Me: Can you read any of it?
 Luser: No I can't, it's too technical
 Me: Can you *spell out* any of it?
 Luser: No, it's too technical.

 And yet when I finally went to where this system was it as the typical BSOD
 with yes, human-readable words A problem has been detected...

 This person was our receptionist at the time. She was later replaced by
 another one who called me once and asked are we on the east coast, or west
 coast?.

 Dave


 -Original Message-
 From: Ben Scott [mailto:mailvor...@gmail.com]
 Sent: Monday, June 20, 2011 12:39 PM
 To: NT System Admin Issues
 Subject: Re: Stupid user tricks

 On Mon, Jun 20, 2011 at 3:16 PM, Joseph L. Casale
 jcas...@activenetwerx.com wrote:
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?

   I once had this conversation:

 Luser: What's my logon name?
 Me: First initial followed by last name.
 Luser: How do you spell that?

  Some people just shut their brains off when they get near a computer.

 -- Ben




~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here: 
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

Re: Stupid user tricks

2011-06-20 Thread Lee Douglas

Ah yes, stupid IT tricks.

My bank launched a new login screen to *great fanfare*. The old system had
you enter username  password on the initial screen. The new version has 1
screen for username and a new screen for password - which shows the username
from the first screen - much more secure, they said g

Then there's my favorite. Entering contact information - if you have a zip
code, isn't it reasonable to assume you are in the US, and therefore to look
up and furnish city and state instead of using a drop down for state? BTW,
how about just letting me enter the 2 state abbreviation - far less clicks
than rolling down 2/3 of the way on the drop down. I know it's not a big
deal, but IT is supposed to be smarter - right?




On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

  stupid user tricks = job security.  We could instead talk about stupid IT
 tricks.

 [image: Red rose]Shauna Hensala




  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +
 
  If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY admin
  account locked out because a user didn't notice to change MY name to
 theirs
  in the login box. :D
 
  I, too, have users who can't remember their login name (despite the fact
  that it's the first half of their email address! *grin*) and can't figure
  out why they can't log in... 'Course they're always embarrassed about
 that
  when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on
  as the correct user before calling???
 
  Shall we compare notes:)
  Recently I was called to a desk of a lady who was pissed off six ways
  to Sunday at me as she couldn't log in. She was typing her password
  into someone else's username, and proceeded to lock their account
  out?
 
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?
 
  I was like Stare, blink, blink, stare... My bad, I guess?
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
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 http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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RE: Stupid user tricks

2011-06-20 Thread Shauna Hensala


because if it weren't for users in the first place, we'd have no function.  
Someone has to use the code that we right and the infrastructure that we 
create.  Users are the bread and butter - no matter how you look at it.  I 
totally agree that users pull some stupid, bonehead, idiotic, PEBKAC, Id10t 
antics but we are far too hard on them most of the time. The can't (or more 
likely won't) do what we do - and that is not a bad thing.  

You want to move password resets offshore?  Really?  Sure is cheaper - in fact, 
I am dead certain that there are a multitude of offshore resources that would 
PAY YOU to let them reset your passwords.

We get paid the same whether we have an end-user annoyance factor or not.  
Stupid user tricks are not worth getting stressed about.  We need to show a 
little compassion - just sayin'...


Shauna Hensala




From: asbz...@gmail.com
Date: Mon, 20 Jun 2011 16:04:40 -0400
Subject: Re: Stupid user tricks
To: ntsysadmin@lyris.sunbelt-software.com

stupid user tricks = job security.



Why do people say this?  Maybe if you're manning the helpdesk.

My job is secure because people want to get new things done, not because they 
routinely forget how to do old things...   That leads to outsourcing (we're 
spending XXX monthly for password resets?!?  Move that offshore...)



 ASB (Professional Bio) 


  Harnessing the Advantages of Technology for the SMB market...







On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:







stupid user tricks = job security.  We could instead talk about stupid IT 
tricks.

Shauna Hensala






 From: mich...@smithcons.com
 To: ntsysadmin@lyris.sunbelt-software.com


 Subject: RE: Stupid user tricks
 Date: Mon, 20 Jun 2011 19:28:39 +
 
 If 4,999 out of 5,000 times you don't need to type something in a field, you 
 will stop even looking at the field, much less registering what it says.


 
 Regards,
 
 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com
 
 
 -Original Message-


 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks


 
 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D
 
 I, too, have users who can't remember their login name (despite the fact


 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D


 
 
 
 
 -Original Message-
 From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
 Sent: Monday, June 20, 2011 3:17 PM


 To: NT System Admin Issues
 Subject: RE: Stupid user tricks
 
  Didn't they have enough sense to log on
 as the correct user before calling???
 
 Shall we compare notes:)


 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account


 out?
 
 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and 
 her iphone?
 
 I was like Stare, blink, blink, stare... My bad, I guess?


 
 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


 
 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
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 with the body: unsubscribe ntsysadmin
 
 
 
 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


 
 ---
 To manage subscriptions click here: 
 http://lyris.sunbelt-software.com/read/my_forums/
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 with the body: unsubscribe ntsysadmin
 
 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~

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To manage

RE: Stupid user tricks

Oh, yeah! That whole thing about not looking up the city/state from a zip
code really doesn't make sense! :D

From: leedoug...@pellis.com [mailto:leedoug...@pellis.com] On Behalf Of Lee
Douglas
Sent: Monday, June 20, 2011 4:13 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

Ah yes, stupid IT tricks.

My bank launched a new login screen to great fanfare. The old system had you
enter username  password on the initial screen. The new version has 1
screen for username and a new screen for password - which shows the username
from the first screen - much more secure, they said g

Then there's my favorite. Entering contact information - if you have a zip
code, isn't it reasonable to assume you are in the US, and therefore to look
up and furnish city and state instead of using a drop down for state? BTW,
how about just letting me enter the 2 state abbreviation - far less clicks
than rolling down 2/3 of the way on the drop down. I know it's not a big
deal, but IT is supposed to be smarter - right?

On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:
stupid user tricks = job security.  We could instead talk about stupid IT
tricks.

Error! Filename not specified.Shauna Hensala

 From: mich...@smithcons.com
 To: ntsysadmin@lyris.sunbelt-software.com
 Subject: RE: Stupid user tricks
 Date: Mon, 20 Jun 2011 19:28:39 +

 If 4,999 out of 5,000 times you don't need to type something in a field,
you will stop even looking at the field, much less registering what it says.

 Regards,

 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com

 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to
theirs
 in the login box. :D

 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D

 -Original Message-
 From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

  Didn't they have enough sense to log on
 as the correct user before calling???

 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and 
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here:
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 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

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Re: Stupid user tricks

2011-06-20 Thread Ben Scott

On Mon, Jun 20, 2011 at 4:13 PM, Lee Douglas lee.doug...@gmail.com wrote:
  how about just letting me enter the 2 state abbreviation - far less
 clicks than rolling down 2/3 of the way on the drop down.

  In decent browsers, you can just tab/click to focus that control,
and then type the first few letters to find the first matching entry.

  What really irks *me* is entry forms which reject credit card
numbers containing spaces or dashes.  **Hello**, it's a computer, it's
sole purpose is to process and transform data, it can remove the
spaces better than I can!  Instead they force a page regeneration and
resubmission, while making it harder for me to check my entry.  Sigh.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid user tricks

2011-06-20 Thread David Lum

Oh here's one, let's talk Symantec (I know I know...).

I have an e-mail from them titled PGP Technical Support Migration

I get  Your Unique Customer Technical Support ID (SID):xxx--
(Yes, they call it a SID)
and
Your Unique Contact ID:xxx 
They send it to mysymantecacco...@nwea.orgmailto:mysymantecacco...@nwea.org

Seems simple enough, I note the two numbers and I register this e-mail address 
with Symantec mySupport, they fire me an e-mail confirmation e-mail with a code 
I enter into their support site to confirm the e-mail. This e-mail includes a 
temporary password which I enter and it immediately asks me to change the 
password. I do so, click submit, and I get taken to what is basically a 404 
error page The MySupport application has encountered a program error. You can 
either try again or contact  Symantec Technical Services.

Nice. To get support for my failed registration with support I need to contact 
support.
Being the stubborn type, I try to log in to that support site with the 
temporary password (hey I was just in with that password). Nope. Try the 
password I tried to change it to. Presto! Apparently there was an error 
processing your request, please click here to go to the support page in 
Symantec-speak is the same as Password change was successful (yes, there is 
likely an problem with their confirmation page, I get that).

I'm not done, and neither are they.

Now I log into this support page to create a support ticket for an 
unrelated-to-your-support-page-is-broken, and it asks to verify my account: 
Account validation requires that you have either a Technical Contact ID, OR  
Support Number OR Technical Case ID registered with your account.

Now this looks easy enough, I have a Technical Contact ID and a support number 
- the support number is in the same -- format as my e-mail, how can 
I miss?

Support Number is not valid for your account

Seriously? I have the e-mail with this support number on it. Being an idiot, I 
tried it a couple times to make sure there was no typo...

Symantec 2: Lum:0

I will have to call them, maybe I can go 0 for 3.

Dave

From: Shauna Hensala [mailto:she...@msn.com]
Sent: Monday, June 20, 2011 1:02 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

stupid user tricks = job security.  We could instead talk about stupid IT 
tricks.

[https://gfx6.hotmail.com/mail/w4/pr04/ltr/emo/ids_emoticon_rose.gif]Shauna 
Hensala



 From: mich...@smithcons.com
 To: ntsysadmin@lyris.sunbelt-software.com
 Subject: RE: Stupid user tricks
 Date: Mon, 20 Jun 2011 19:28:39 +

 If 4,999 out of 5,000 times you don't need to type something in a field, you 
 will stop even looking at the field, much less registering what it says.

 Regards,

 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com


 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D

 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D




 -Original Message-
 From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

  Didn't they have enough sense to log on
 as the correct user before calling???

 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here: 
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage

Re: Stupid user tricks

Your progress does not bode well for me.
I have this steaming pile of Symantec to deal with when I get back from
vacation.



On Mon, Jun 20, 2011 at 4:28 PM, David Lum david@nwea.org wrote:

 Oh here’s one, let’s talk Symantec (I know I know…).

 ** **

 I have an e-mail from them titled “PGP Technical Support Migration”

 I get  “*Your Unique Customer Technical Support ID (SID):xxx--”
 (Yes, they call it a SID)
 and
 “Your Unique Contact ID:xxx ”
 They send it to mysymantecacco...@nwea.org*

 Seems simple enough, I note the two numbers and I register this e-mail
 address with Symantec mySupport, they fire me an e-mail confirmation e-mail
 with a code I enter into their support site to confirm the e-mail. This
 e-mail includes a temporary password which I enter and it immediately asks
 me to change the password. I do so, click submit, and I get taken to what is
 basically a 404 error page “The MySupport application has encountered a
 program error. You can either try again or contact  Symantec Technical
 Services”.

 Nice. To get support for my failed registration with support I need to
 contact support. 

 Being the stubborn type, I try to log in to that support site with the
 temporary password (hey I was just in with that password). Nope. Try the
 password I tried to change it to. Presto! Apparently “there was an error
 processing your request, please click here to go to the support page” in
 Symantec-speak is the same as “Password change was successful” (yes, there
 is likely an problem with their confirmation page, I get that).

 ** **

 I’m not done, and neither are they.

 ** **

 Now I log into this support page to create a support ticket for an
 unrelated-to-your-support-page-is-broken, and it asks to verify my account:
 “Account validation requires that you have either a Technical Contact ID, OR
  Support Number OR Technical Case ID registered with your account.”

 ** **

 Now this looks easy enough, I have a Technical Contact ID and a support
 number – the support number is in the same -- format as my
 e-mail, how can I miss? 

 ** **

 “Support Number is not valid for your account”

 ** **

 Seriously? I have the e-mail with this support number on it. Being an
 idiot, I tried it a couple times to make sure there was no typo…

 ** **

 Symantec 2: Lum:0

 ** **

 I will have to call them, maybe I can go 0 for 3.

 ** **

 Dave

 ** **

 *From:* Shauna Hensala [mailto:she...@msn.com]
 *Sent:* Monday, June 20, 2011 1:02 PM

 *To:* NT System Admin Issues
 *Subject:* RE: Stupid user tricks

 ** **

 stupid user tricks = job security.  We could instead talk about stupid IT
 tricks.

 [image: Red rose]Shauna Hensala



 

  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +
 
  If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY admin
  account locked out because a user didn't notice to change MY name to
 theirs
  in the login box. :D
 
  I, too, have users who can't remember their login name (despite the fact
  that it's the first half of their email address! *grin*) and can't figure
  out why they can't log in... 'Course they're always embarrassed about
 that
  when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on
  as the correct user before calling???
 
  Shall we compare notes:)
  Recently I was called to a desk of a lady who was pissed off six ways
  to Sunday at me as she couldn't log in. She was typing her password
  into someone else's username, and proceeded to lock their account
  out?
 
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?
 
  I was like Stare, blink, blink, stare... My bad, I guess?
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http

RE: Stupid user tricks

2011-06-20 Thread Orland, Kathleen

I had a user here about 5 years ago who was a Plant Engineer and apparently
certified  in CAD. He couldn't type in his 5-letter user name (first
initial/last name). He couldn't remember his password from day to day. 

He would call me *daily* to tell me that his computer didn't work. The first
morning I went downstairs and turned on his monitor. The second day, I told
him to do it. And he kept on calling. Every. Day. 

He didn't know where he saved his .dwg files. He didn't know how to open
them when I found them for him. He lasted 18 months before they finally
terminated him.  

-Original Message-
From: Joseph L. Casale [mailto:jcas...@activenetwerx.com] 
Sent: 20 June 2011 15:17
To: NT System Admin Issues
Subject: RE: Stupid user tricks

 Didn't they have enough sense to log on
as the correct user before calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and 
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin

RE: Stupid user tricks

2011-06-20 Thread David Lum

We do show them compassion, we aren't sharing our stories with *them* :).

My users never know how silly I think their errors are. #1 I make my own share 
of them (usually outsmarting myself, but the end result is still a oops need 
to address that all he same) #2. I don't want them to be afraid of calling for 
help, kind of defeats the purpose...

Dave

From: Shauna Hensala [mailto:she...@msn.com]
Sent: Monday, June 20, 2011 1:22 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

because if it weren't for users in the first place, we'd have no function.  
Someone has to use the code that we right and the infrastructure that we 
create.  Users are the bread and butter - no matter how you look at it.  I 
totally agree that users pull some stupid, bonehead, idiotic, PEBKAC, Id10t 
antics but we are far too hard on them most of the time. The can't (or more 
likely won't) do what we do - and that is not a bad thing.

You want to move password resets offshore?  Really?  Sure is cheaper - in fact, 
I am dead certain that there are a multitude of offshore resources that would 
PAY YOU to let them reset your passwords.

We get paid the same whether we have an end-user annoyance factor or not.  
Stupid user tricks are not worth getting stressed about.  We need to show a 
little compassion - just sayin'...


[https://gfx6.hotmail.com/mail/w4/pr04/ltr/emo/ids_emoticon_rose.gif]Shauna 
Hensala




From: asbz...@gmail.com
Date: Mon, 20 Jun 2011 16:04:40 -0400
Subject: Re: Stupid user tricks
To: ntsysadmin@lyris.sunbelt-software.com
stupid user tricks = job security.


Why do people say this?  Maybe if you're manning the helpdesk.

My job is secure because people want to get new things done, not because they 
routinely forget how to do old things...   That leads to outsourcing (we're 
spending XXX monthly for password resets?!?  Move that offshore...)




ASB (Professional Biohttp://about.me/Andrew.S.Baker/bio)
Harnessing the Advantages of Technology for the SMB market...



On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala 
she...@msn.commailto:she...@msn.com wrote:
stupid user tricks = job security.  We could instead talk about stupid IT 
tricks.

[https://gfx6.hotmail.com/mail/w4/pr04/ltr/emo/ids_emoticon_rose.gif]Shauna 
Hensala



 From: mich...@smithcons.commailto:mich...@smithcons.com
 To: 
 ntsysadmin@lyris.sunbelt-software.commailto:ntsysadmin@lyris.sunbelt-software.com
 Subject: RE: Stupid user tricks
 Date: Mon, 20 Jun 2011 19:28:39 +


 If 4,999 out of 5,000 times you don't need to type something in a field, you 
 will stop even looking at the field, much less registering what it says.

 Regards,

 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com


 -Original Message-
 From: John Aldrich 
 [mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D

 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D




 -Original Message-
 From: Joseph L. Casale 
 [mailto:jcas...@activenetwerx.commailto:jcas...@activenetwerx.com]
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

  Didn't they have enough sense to log on
 as the correct user before calling???

 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to 
 listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here: 
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to 
 listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T

Re: Stupid user tricks

2011-06-20 Thread Ben Scott

On Mon, Jun 20, 2011 at 4:28 PM, David Lum david@nwea.org wrote:
 “The MySupport application has encountered a program error. You can either 
 try again or
 contact  Symantec Technical Services”.

  Hey, I was getting that error back in 2009![1]  Glad to know they
haven't improved things any.  As near as I can tell, that page
basically just means something happened on the web server.  Could be
a good something, could be a bad something, no way to know.

-- Ben

[1] 
http://www.mail-archive.com/ntsysadmin@lyris.sunbelt-software.com/msg42058.html

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid user tricks

2011-06-20 Thread Andrew S. Baker

*We get paid the same whether we have an end-user annoyance factor or
not. *

I wasn't arguing that point at all...

My focus is on the oft-stated, but rather misguided belief that IT's
real value is enhanced because other people don't know what they're
doing, or because cheap equipment breaks regularly...


*ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
Harnessing the Advantages of Technology for the SMB market...




On Mon, Jun 20, 2011 at 4:22 PM, Shauna Hensala she...@msn.com wrote:

  because if it weren't for users in the first place, we'd have no
 function.  Someone has to use the code that we right and the infrastructure
 that we create.  Users are the bread and butter - no matter how you look at
 it.  I totally agree that users pull some stupid, bonehead, idiotic, PEBKAC,
 Id10t antics but we are far too hard on them most of the time. The can't (or
 more likely won't) do what we do - and that is not a bad thing.

 You want to move password resets offshore?  Really?  Sure is cheaper - in
 fact, I am dead certain that there are a multitude of offshore resources
 that would PAY YOU to let them reset your passwords.

 We get paid the same whether we have an end-user annoyance factor or not.
 Stupid user tricks are not worth getting stressed about.  We need to show a
 little compassion - just sayin'...



 [image: Red rose]Shauna Hensala




 --
 From: asbz...@gmail.com
 Date: Mon, 20 Jun 2011 16:04:40 -0400

 Subject: Re: Stupid user tricks
 To: ntsysadmin@lyris.sunbelt-software.com

 *stupid user tricks = job security.*


 Why do people say this?  Maybe if you're manning the helpdesk.

 My job is secure because people want to get new things done, not because they 
 routinely forget how to do old things...   That leads to outsourcing (we're 
 spending XXX monthly for password resets?!?  Move that offshore...)



  *ASB *(Professional Bio http://about.me/Andrew.S.Baker/bio)
 Harnessing the Advantages of Technology for the SMB market...





 On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

  stupid user tricks = job security.  We could instead talk about stupid IT
 tricks.

 [image: Red rose]Shauna Hensala




  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +

 
  If 4,999 out of 5,000 times you don't need to type something in a field,
 you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY admin
  account locked out because a user didn't notice to change MY name to
 theirs
  in the login box. :D
 
  I, too, have users who can't remember their login name (despite the fact
  that it's the first half of their email address! *grin*) and can't figure
  out why they can't log in... 'Course they're always embarrassed about
 that
  when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on
  as the correct user before calling???
 
  Shall we compare notes:)
  Recently I was called to a desk of a lady who was pissed off six ways
  to Sunday at me as she couldn't log in. She was typing her password
  into someone else's username, and proceeded to lock their account
  out?
 
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?
 
  I was like Stare, blink, blink, stare... My bad, I guess?
 



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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Amen, I have helped a number of new users learn control of the mouse and
mouse buttons over the years and usually it is either solitaire or spider
solitaire that does the best auto training. New users find the games
enough of a challenge that the play more than they should but they end up
being less shy about trying something new like when you upgrade their Word
from 2003 to 2007. Users trained more conventionally tend to be more stuck
and less inclined to try new software. At least in my experience.

Jon

On Mon, Jun 20, 2011 at 4:04 PM, Jonathan Link jonathan.l...@gmail.comwrote:

In my experience Solitaire is the best trainer for senior users new to a
computer/mouse.

On Mon, Jun 20, 2011 at 3:47 PM, MMF mmfree...@ameritech.net wrote:

Folks, this may be slightly OT, but I retired last year and have been a
volunteer at our local Senior Center coaching and teaching Seniors who have
NEVER used a computer. All I can tell you is the first rule is to have
PATIENCE! The worst part is when I tell them to move the mouse cursor
somewhere on the screen, it it's like watching grass grow waiting for the
cursor to arrive at it's appointed location! But I enjoy it, and there is no
financial remuneration!

M. Free

-Original Message- From: Michael B. Smith
Sent: Monday, June 20, 2011 2:28 PM

To: NT System Admin Issues
Subject: RE: Stupid user tricks

If 4,999 out of 5,000 times you don't need to type something in a field,
you will stop even looking at the field, much less registering what it says.

Regards,

Michael B. Smith
Consultant and Exchange MVP
http://TheEssentialExchange.**com http://theessentialexchange.com/

-Original Message-
From: John Aldrich
[mailto:jaldrich@**blueridgecarpet.comjaldr...@blueridgecarpet.com
]
Sent: Monday, June 20, 2011 3:26 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

Oh, yeah... seen that sort of thing a couple times. Even had MY admin
account locked out because a user didn't notice to change MY name to
theirs
in the login box. :D

I, too, have users who can't remember their login name (despite the fact
that it's the first half of their email address! *grin*) and can't figure
out why they can't log in... 'Course they're always embarrassed about that
when I see the problem, but still. :D

-Original Message-
From: Joseph L. Casale
[mailto:jcasale@activenetwerx.**comjcas...@activenetwerx.com
]
Sent: Monday, June 20, 2011 3:17 PM
To: NT System Admin Issues
Subject: RE: Stupid user tricks

Didn't they have enough sense to log on
as the correct user before calling???

Shall we compare notes:)
Recently I was called to a desk of a lady who was pissed off six ways
to Sunday at me as she couldn't log in. She was typing her password
into someone else's username, and proceeded to lock their account
out?

After that, another one gave me shit that she couldn't remember her
login name that she had been using on her desktop daily for years and
her iphone?

I was like Stare, blink, blink, stare... My bad, I guess?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~
http://www.sunbeltsoftware.**com/Business/VIPRE-Enterprise/http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/
** ~

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~
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** ~

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** ~

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** ~

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RE: Stupid user tricks

 force a page regenerationdeleting all the data I just entered.

-Original Message-
From: Ben Scott [mailto:mailvor...@gmail.com] 
Sent: Monday, June 20, 2011 3:25 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

On Mon, Jun 20, 2011 at 4:13 PM, Lee Douglas lee.doug...@gmail.com wrote:
  how about just letting me enter the 2 state abbreviation - far less
 clicks than rolling down 2/3 of the way on the drop down.

  In decent browsers, you can just tab/click to focus that control, and then 
type the first few letters to find the first matching entry.

  What really irks *me* is entry forms which reject credit card numbers 
containing spaces or dashes.  **Hello**, it's a computer, it's sole purpose is 
to process and transform data, it can remove the spaces better than I can!  
Instead they force a page regeneration and resubmission, while making it harder 
for me to check my entry.  Sigh.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ 
http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid user tricks

Awesome. Should have told her to reboot into safemode and manually install the 
correct driver...just to see :)

From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Monday, June 20, 2011 3:12 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

When my daughter was 3, she used to watch me build Win9x and NT4 systems.  One 
day, I started the installation for a new NT4 system and left it after 
accepting the EULA.   My daughter stuck around to watch it for a while, then 
came to where I was and said, Daddy, it crashed.

Thinking that she was mistaking the blue NT setup screen for the crashed Win9x 
screen, I said to her, No, I think it's fine.   When I finally did go to 
check on it, lo and behold, there was a lovely BSOD on the screen because of an 
incorrectly detected component.

She was paying a lot more attention than I thought.  I apologized for not 
believing her right away... :)

ASB (Professional Biohttp://about.me/Andrew.S.Baker/bio)
Harnessing the Advantages of Technology for the SMB market...

On Mon, Jun 20, 2011 at 4:04 PM, David Lum 
david@nwea.orgmailto:david@nwea.org wrote:
I had this one, OS was Windows XP:

Luser: I powered on the computer and it shows a blue screen with a bunch of 
stuff on it
Me: What does it say, exactly?
Luser: I don't know, it's too technical
Me: Can you read any of it?
Luser: No I can't, it's too technical
Me: Can you *spell out* any of it?
Luser: No, it's too technical.

And yet when I finally went to where this system was it as the typical BSOD 
with yes, human-readable words A problem has been detected...

This person was our receptionist at the time. She was later replaced by another 
one who called me once and asked are we on the east coast, or west coast?.

Dave

-Original Message-
From: Ben Scott [mailto:mailvor...@gmail.commailto:mailvor...@gmail.com]
Sent: Monday, June 20, 2011 12:39 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

On Mon, Jun 20, 2011 at 3:16 PM, Joseph L. Casale
jcas...@activenetwerx.commailto:jcas...@activenetwerx.com wrote:
 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?
 I once had this conversation:

Luser: What's my logon name?
Me: First initial followed by last name.
Luser: How do you spell that?

 Some people just shut their brains off when they get near a computer.

-- Ben

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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To manage subscriptions click here: 
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RE: Stupid user tricks

Maybe if you're manning the helpdesk.

That is exactly the reason people say it.

End-user difficulty with technology is a problem to be solved, not an income 
stream to be exploited. As IT pros, we should be figuring out how to make 
things dead simple. Imagine if we had a light switch support department whose 
job consisted of moving around from office to office helping people get their 
lights on. If we had users that continually needed help with this, it wouldn't 
be viewed as job security. It would be viewed as an opportunity to get a new 
user or educate the existing one, thereby eliminating the support department.
From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Monday, June 20, 2011 3:05 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

stupid user tricks = job security.


Why do people say this?  Maybe if you're manning the helpdesk.

My job is secure because people want to get new things done, not because they 
routinely forget how to do old things...   That leads to outsourcing (we're 
spending XXX monthly for password resets?!?  Move that offshore...)





ASB (Professional Biohttp://about.me/Andrew.S.Baker/bio)
Harnessing the Advantages of Technology for the SMB market...


On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala 
she...@msn.commailto:she...@msn.com wrote:
stupid user tricks = job security.  We could instead talk about stupid IT 
tricks.

[Red rose]Shauna Hensala



 From: mich...@smithcons.commailto:mich...@smithcons.com
 To: 
 ntsysadmin@lyris.sunbelt-software.commailto:ntsysadmin@lyris.sunbelt-software.com
 Subject: RE: Stupid user tricks
 Date: Mon, 20 Jun 2011 19:28:39 +


 If 4,999 out of 5,000 times you don't need to type something in a field, you 
 will stop even looking at the field, much less registering what it says.

 Regards,

 Michael B. Smith
 Consultant and Exchange MVP
 http://TheEssentialExchange.com


 -Original Message-
 From: John Aldrich 
 [mailto:jaldr...@blueridgecarpet.commailto:jaldr...@blueridgecarpet.com]
 Sent: Monday, June 20, 2011 3:26 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

 Oh, yeah... seen that sort of thing a couple times. Even had MY admin
 account locked out because a user didn't notice to change MY name to theirs
 in the login box. :D

 I, too, have users who can't remember their login name (despite the fact
 that it's the first half of their email address! *grin*) and can't figure
 out why they can't log in... 'Course they're always embarrassed about that
 when I see the problem, but still. :D




 -Original Message-
 From: Joseph L. Casale 
 [mailto:jcas...@activenetwerx.commailto:jcas...@activenetwerx.com]
 Sent: Monday, June 20, 2011 3:17 PM
 To: NT System Admin Issues
 Subject: RE: Stupid user tricks

  Didn't they have enough sense to log on
 as the correct user before calling???

 Shall we compare notes:)
 Recently I was called to a desk of a lady who was pissed off six ways
 to Sunday at me as she couldn't log in. She was typing her password
 into someone else's username, and proceeded to lock their account
 out?

 After that, another one gave me shit that she couldn't remember her
 login name that she had been using on her desktop daily for years and
 her iphone?

 I was like Stare, blink, blink, stare... My bad, I guess?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to 
 listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here: 
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to 
 listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~

 ---
 To manage subscriptions click here: 
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to 
 listmana...@lyris.sunbeltsoftware.commailto:listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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with the body: unsubscribe ntsysadmin


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---
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Re: Stupid user tricks

2011-06-20 Thread Kurt Buff

End user difficulty with technology is a problem that *CANNOT* be
solved, in the general case. That is because if you make the computer
simple enough for an untrained person (or worse, an
unthinking/unmotivated person) to use, you will have removed its
ability to do anything beyond a small set of simple tasks, and it
won't be much of a computer after that.

Hell, you can't even get everyone to understand how to manipulate two
light switches (at the top and bottom of stairs, for instance) that
control the same light, let along something as complex as a computer.

It's not going to happen, so you either make it an income stream to be
exploited, or find a way to get rid of the load, how that balances out
depends on how annoying you find them vs. the value of their income
stream to you.

OTOH, those who are so inclined will end their newb stream of income
from them to you - and if you're smart, you'll pay attention and help
them as they do so, so that you can get them and you to the next level
of income stream, and you'll both be better off.

Fortunately, the latter are outnumbered by the former, but the
unthinking/unmotivated/untrainable are a significant fraction of the
universe of computer users The hardest problem is differentiating
between the useless ones, and those who just need a different
approach, or maybe just a little more TLC.

And, lest you think the problem will evolve away, consider that the
tasks performed will only get more complex over time, so that even
those who have been raised with computers will divide themselves into
the competent and those who are not. Ever thus it has been.


Kurt

On Mon, Jun 20, 2011 at 15:45, Crawford, Scott crawfo...@evangel.edu wrote:

 “Maybe if you're manning the helpdesk.”



 That is exactly the reason people say it.



 End-user difficulty with technology is a problem to be solved, not an income 
 stream to be exploited. As IT pros, we should be figuring out how to make 
 things dead simple. Imagine if we had a light switch support department whose 
 job consisted of moving around from office to office helping people get their 
 lights on. If we had users that continually needed help with this, it 
 wouldn’t be viewed as job security. It would be viewed as an opportunity to 
 get a new user or educate the existing one, thereby eliminating the support 
 department.

 From: Andrew S. Baker [mailto:asbz...@gmail.com]
 Sent: Monday, June 20, 2011 3:05 PM

 To: NT System Admin Issues
 Subject: Re: Stupid user tricks



 stupid user tricks = job security.





 Why do people say this?          Maybe if you're manning the helpdesk.

 My job is secure because people want to get new things done, not because they 
 routinely forget how to do old things...   That leads to outsourcing (we're 
 spending XXX monthly for password resets?!?  Move that offshore...)





 ASB (Professional Bio)
 Harnessing the Advantages of Technology for the SMB market...

 On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

 stupid user tricks = job security.  We could instead talk about stupid IT 
 tricks.

 Shauna Hensala



  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +

 
  If 4,999 out of 5,000 times you don't need to type something in a field, 
  you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY admin
  account locked out because a user didn't notice to change MY name to theirs
  in the login box. :D
 
  I, too, have users who can't remember their login name (despite the fact
  that it's the first half of their email address! *grin*) and can't figure
  out why they can't log in... 'Course they're always embarrassed about that
  when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on
  as the correct user before calling???
 
  Shall we compare notes:)
  Recently I was called to a desk of a lady who was pissed off six ways
  to Sunday at me as she couldn't log in. She was typing her password
  into someone else's username, and proceeded to lock their account
  out?
 
  After that, another one gave me shit that she couldn't remember her
  login name that she had been using on her desktop daily for years and
  her iphone?
 
  I was like Stare, blink, blink, stare... My bad, I guess?
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http

RE: Stupid user tricks

problem that *CANNOT* be solved
Perhaps...even probably, but it can certainly be improved.

To the organization as a whole, help desk is a money drain. Sure, its 
beneficial for the people being paid to answer the phone, but IT as a whole 
should be striving to be an asset to the organization.


-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Monday, June 20, 2011 7:49 PM
To: NT System Admin Issues
Subject: Re: Stupid user tricks

End user difficulty with technology is a problem that *CANNOT* be solved, in 
the general case. That is because if you make the computer simple enough for an 
untrained person (or worse, an unthinking/unmotivated person) to use, you will 
have removed its ability to do anything beyond a small set of simple tasks, and 
it won't be much of a computer after that.

Hell, you can't even get everyone to understand how to manipulate two light 
switches (at the top and bottom of stairs, for instance) that control the same 
light, let along something as complex as a computer.

It's not going to happen, so you either make it an income stream to be 
exploited, or find a way to get rid of the load, how that balances out depends 
on how annoying you find them vs. the value of their income stream to you.

OTOH, those who are so inclined will end their newb stream of income from 
them to you - and if you're smart, you'll pay attention and help them as they 
do so, so that you can get them and you to the next level of income stream, and 
you'll both be better off.

Fortunately, the latter are outnumbered by the former, but the 
unthinking/unmotivated/untrainable are a significant fraction of the universe 
of computer users The hardest problem is differentiating between the useless 
ones, and those who just need a different approach, or maybe just a little more 
TLC.

And, lest you think the problem will evolve away, consider that the tasks 
performed will only get more complex over time, so that even those who have 
been raised with computers will divide themselves into the competent and those 
who are not. Ever thus it has been.


Kurt

On Mon, Jun 20, 2011 at 15:45, Crawford, Scott crawfo...@evangel.edu wrote:

 “Maybe if you're manning the helpdesk.”



 That is exactly the reason people say it.



 End-user difficulty with technology is a problem to be solved, not an income 
 stream to be exploited. As IT pros, we should be figuring out how to make 
 things dead simple. Imagine if we had a light switch support department whose 
 job consisted of moving around from office to office helping people get their 
 lights on. If we had users that continually needed help with this, it 
 wouldn’t be viewed as job security. It would be viewed as an opportunity to 
 get a new user or educate the existing one, thereby eliminating the support 
 department.

 From: Andrew S. Baker [mailto:asbz...@gmail.com]
 Sent: Monday, June 20, 2011 3:05 PM

 To: NT System Admin Issues
 Subject: Re: Stupid user tricks



 stupid user tricks = job security.





 Why do people say this?          Maybe if you're manning the helpdesk.

 My job is secure because people want to get new things done, not 
 because they routinely forget how to do old things...   That leads to 
 outsourcing (we're spending XXX monthly for password resets?!?  Move 
 that offshore...)





 ASB (Professional Bio)
 Harnessing the Advantages of Technology for the SMB market...

 On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

 stupid user tricks = job security.  We could instead talk about stupid IT 
 tricks.

 Shauna Hensala



  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +

 
  If 4,999 out of 5,000 times you don't need to type something in a field, 
  you will stop even looking at the field, much less registering what it says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY 
  admin account locked out because a user didn't notice to change MY 
  name to theirs in the login box. :D
 
  I, too, have users who can't remember their login name (despite the 
  fact that it's the first half of their email address! *grin*) and 
  can't figure out why they can't log in... 'Course they're always 
  embarrassed about that when I see the problem, but still. :D
 
 
 
 
  -Original Message-
  From: Joseph L. Casale [mailto:jcas...@activenetwerx.com]
  Sent: Monday, June 20, 2011 3:17 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
   Didn't they have enough sense to log on as the correct user before 
  calling???
 
  Shall we compare notes:)
  Recently I was called to a desk

Re: Stupid user tricks

2011-06-20 Thread Kurt Buff

I agree. But, in any organization of more than a some lower limit
number of people (100? 150? - depends on the type of business/org, I
would guess), there will always be a need for a helpdesk function,
whether it's a full time position or not. And, as the number of staff
grows, so does the need for that function.

Kurt

On Mon, Jun 20, 2011 at 18:22, Crawford, Scott crawfo...@evangel.edu wrote:
 problem that *CANNOT* be solved
 Perhaps...even probably, but it can certainly be improved.

 To the organization as a whole, help desk is a money drain. Sure, its 
 beneficial for the people being paid to answer the phone, but IT as a whole 
 should be striving to be an asset to the organization.


 -Original Message-
 From: Kurt Buff [mailto:kurt.b...@gmail.com]
 Sent: Monday, June 20, 2011 7:49 PM
 To: NT System Admin Issues
 Subject: Re: Stupid user tricks

 End user difficulty with technology is a problem that *CANNOT* be solved, in 
 the general case. That is because if you make the computer simple enough for 
 an untrained person (or worse, an unthinking/unmotivated person) to use, you 
 will have removed its ability to do anything beyond a small set of simple 
 tasks, and it won't be much of a computer after that.

 Hell, you can't even get everyone to understand how to manipulate two light 
 switches (at the top and bottom of stairs, for instance) that control the 
 same light, let along something as complex as a computer.

 It's not going to happen, so you either make it an income stream to be 
 exploited, or find a way to get rid of the load, how that balances out 
 depends on how annoying you find them vs. the value of their income stream to 
 you.

 OTOH, those who are so inclined will end their newb stream of income from 
 them to you - and if you're smart, you'll pay attention and help them as they 
 do so, so that you can get them and you to the next level of income stream, 
 and you'll both be better off.

 Fortunately, the latter are outnumbered by the former, but the 
 unthinking/unmotivated/untrainable are a significant fraction of the universe 
 of computer users The hardest problem is differentiating between the useless 
 ones, and those who just need a different approach, or maybe just a little 
 more TLC.

 And, lest you think the problem will evolve away, consider that the tasks 
 performed will only get more complex over time, so that even those who have 
 been raised with computers will divide themselves into the competent and 
 those who are not. Ever thus it has been.


 Kurt

 On Mon, Jun 20, 2011 at 15:45, Crawford, Scott crawfo...@evangel.edu wrote:

 “Maybe if you're manning the helpdesk.”



 That is exactly the reason people say it.



 End-user difficulty with technology is a problem to be solved, not an income 
 stream to be exploited. As IT pros, we should be figuring out how to make 
 things dead simple. Imagine if we had a light switch support department 
 whose job consisted of moving around from office to office helping people 
 get their lights on. If we had users that continually needed help with this, 
 it wouldn’t be viewed as job security. It would be viewed as an opportunity 
 to get a new user or educate the existing one, thereby eliminating the 
 support department.

 From: Andrew S. Baker [mailto:asbz...@gmail.com]
 Sent: Monday, June 20, 2011 3:05 PM

 To: NT System Admin Issues
 Subject: Re: Stupid user tricks



 stupid user tricks = job security.





 Why do people say this?          Maybe if you're manning the helpdesk.

 My job is secure because people want to get new things done, not
 because they routinely forget how to do old things...   That leads to
 outsourcing (we're spending XXX monthly for password resets?!?  Move
 that offshore...)





 ASB (Professional Bio)
 Harnessing the Advantages of Technology for the SMB market...

 On Mon, Jun 20, 2011 at 4:01 PM, Shauna Hensala she...@msn.com wrote:

 stupid user tricks = job security.  We could instead talk about stupid IT 
 tricks.

 Shauna Hensala



  From: mich...@smithcons.com
  To: ntsysadmin@lyris.sunbelt-software.com
  Subject: RE: Stupid user tricks
  Date: Mon, 20 Jun 2011 19:28:39 +

 
  If 4,999 out of 5,000 times you don't need to type something in a field, 
  you will stop even looking at the field, much less registering what it 
  says.
 
  Regards,
 
  Michael B. Smith
  Consultant and Exchange MVP
  http://TheEssentialExchange.com
 
 
  -Original Message-
  From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
  Sent: Monday, June 20, 2011 3:26 PM
  To: NT System Admin Issues
  Subject: RE: Stupid user tricks
 
  Oh, yeah... seen that sort of thing a couple times. Even had MY
  admin account locked out because a user didn't notice to change MY
  name to theirs in the login box. :D
 
  I, too, have users who can't remember their login name (despite the
  fact that it's the first half of their email address! *grin*) and
  can't figure out why they can't log

Re: Stupid user tricks

2011-06-20 Thread Angus Scott-Fleming

On 20 Jun 2011 at 17:20, Andrew S. Baker  wrote:

 We get paid the same whether we have an end-user annoyance factor or not. 
 I wasn't arguing that point at all...
 My focus is on the oft-stated, but rather misguided belief that IT's real
 value is enhanced because other people don't know what they're doing, or
 because cheap equipment breaks regularly...

A.K.A. The Broken Window Fallacy in economics.


--
Angus Scott-Fleming
GeoApps, Tucson, Arizona
1-520-895-3270
Security Blog: http://geoapps.com/



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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Re: Stupid user tricks

2011-06-20 Thread Angus Scott-Fleming

On 20 Jun 2011 at 12:24, Mike Sullivan  wrote:

 Since we are on the subject. ;-)
 
 I had a user who would once a month forget her username. She would thank me

I had a boss who always used a mineral name as his password, and he always put 
this month's password in the same place on the shelf.  One time when he went 
away for fieldwork for a month, we re-arranged his mineral shelf.

He locked his account out, you betcha!

At the time I was a geophysicist, not a system admin, so I didn't have to 
unlock him ;-)

A

--
Angus Scott-Fleming
GeoApps, Tucson, Arizona
1-520-290-5038
Security Blog: http://geoapps.com/





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Re: Stupid user tricks

2011-06-20 Thread Angus Scott-Fleming

On 20 Jun 2011 at 16:24, John Aldrich  wrote:

 Oh, yeah! That whole thing about not looking up the city/state from a zip
 code really doesn't make sense! :D

What makes you think there is a unique relationship between ZIP codes and city 
names?

1 ZIP code 2 Cities 
Blackridge VA and La Crosse VA share a common ZIP code, 23950.
http://bytes.com/topic/access/answers/199153-1-zip-code-2-cities

See http://preview.tinyurl.com/6fxbnxa for more examples.

--
Angus Scott-Fleming
GeoApps, Tucson, Arizona
1-520-290-5038
Security Blog: http://geoapps.com/





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Re: Stupid User Tricks

2010-12-03 Thread James Rankin

I wouldn't recommend that, personally. Educate the users not to use the
Recycle Bin as a storage area, by all means, but it does give them the
option to restore deleted files without bothering the helpdesk.

However, as most of my users all have networked drives, they don't get the
option to use the Recycle Bin anyway. But VSS covers that - however they
need education in that too, as in not to restore entire drives back to an
earlier time.

On 3 December 2010 03:25, VIPCS vi...@stny.rr.com wrote:

 Change the group policies to automatically delete files when moved to the
 recycle bin, but make sure you tell the users before you change the policy,
 and make sure you have management buy in before you make the change.

 Sincerely,

 Jeffrey and Mary Jane Harris
 VIPCS

 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
 Sent: Thursday, December 02, 2010 10:18 AM
 To: NT System Admin Issues
 Subject: RE: Stupid User Tricks

 Yep. More than one user here uses the trash as an archive for stuff they
 *may* need later... ;-) I'm trying VERY hard to get the users who do that
 to
 stop!



 From: Erik Goldoff [mailto:egold...@gmail.com]
 Sent: Thursday, December 02, 2010 9:32 AM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 I'm definitely laughing WITH you on this one, I've had the same user in the
 past.  Even had a complete subfolder structure created within the Deleted
 Items so she could organize her archives...

 argh
 On Thu, Dec 2, 2010 at 5:40 AM, Rene de Haas rene.deh...@gmail.com
 wrote:
 I still remember one user telling me not to click OK when Outlook was
 asking
 to empty the Deleted Items.
 So I ask why that is such a big deal.
 .
 He answers, that's where I keep my archive, all my email.
 He had all his mail there, because it's so easy to move there, just press
 delete and it's in the archive.

 I was silent for a moment, then asked him if he put his important papers in
 the waste bin because it was so nice close to his desk.

 I think he changed it after that, but am not 100% sure.

 Rene
 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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-- 
On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into
the machine wrong figures, will the right answers come out?' I am not able
rightly to apprehend the kind of confusion of ideas that could provoke such
a question.

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Re: Stupid User Tricks

2010-12-02 Thread Rene de Haas

I still remember one user telling me not to click OK when Outlook was asking
to empty the Deleted Items.
So I ask why that is such a big deal.
.
He answers, that's where I keep my archive, all my email.
He had all his mail there, because it's so easy to move there, just press
delete and it's in the archive.

I was silent for a moment, then asked him if he put his important papers in
the waste bin because it was so nice close to his desk.

I think he changed it after that, but am not 100% sure.

Rene

On Wed, Dec 1, 2010 at 11:51 PM, Pat Smith psm...@herzogcompanies.comwrote:

 I had a user call me one day from a remote location complaining about weird
 menus popping up on her screen.  And the menus were different, depending on
 what app she was in. Knowing she was a laptop user, I asked her if she had
 her laptop connected to an external mouse/keyboard/monitor.  She said yes to
 all 3.  My first thought was, something got trapped in the laptop when she
 shut the lid, and it’s pushing the right mouse button on the touchpad.



 So, I ask her to open her laptop and check to make sure there were no
 foreign objects in there.



 Here it comes, are you ready?



 She says “Ok, but I’ll have to move my monitor first”!!  Stunned silence
 from my end!



 She had sat her CRT monitor on her LAPTOP!  After I managed to get my voice
 back and ask her if she had, in fact, sat that behemoth of a monitor on her
 brand new laptop, I hear her in the background on the speaker phone….”Is
 that bad?”



 Pat Smith

 Herzog Companies



 *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com]
 *Sent:* Wednesday, December 01, 2010 1:32 PM

 *To:* NT System Admin Issues
 *Subject:* Stupid User Tricks



 Got a call from a user across town who was having trouble with sounds on
 his PC, so I knew there was an extra set of speakers at his building and
 told him to try those. 10 minutes later, he calls me back saying those don’t
 work either, so I log into his computer using VNC so I can see what he’s
 seeing and check his sound config… turns out he’d clicked on “mute all”.
 Duh! No wonder his sound wasn’t working. :D



 [image: John-Aldrich][image: Perception_2]



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RE: Stupid User Tricks

2010-12-02 Thread Maglinger, Paul

I used to have users that did that, until we configured the Mailbox
Manager to clean them out.  Now they keep all their Sent items.  *sigh*

From: Rene de Haas [mailto:rene.deh...@gmail.com] 
Sent: Thursday, December 02, 2010 4:41 AM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

I still remember one user telling me not to click OK when Outlook was
asking to empty the Deleted Items.
So I ask why that is such a big deal.
.
He answers, that's where I keep my archive, all my email.
He had all his mail there, because it's so easy to move there, just
press delete and it's in the archive.

I was silent for a moment, then asked him if he put his important papers
in the waste bin because it was so nice close to his desk.

I think he changed it after that, but am not 100% sure.

Rene

On Wed, Dec 1, 2010 at 11:51 PM, Pat Smith psm...@herzogcompanies.com
wrote:

I had a user call me one day from a remote location complaining about
weird menus popping up on her screen.  And the menus were different,
depending on what app she was in. Knowing she was a laptop user, I asked
her if she had her laptop connected to an external
mouse/keyboard/monitor.  She said yes to all 3.  My first thought was,
something got trapped in the laptop when she shut the lid, and it's
pushing the right mouse button on the touchpad.

So, I ask her to open her laptop and check to make sure there were no
foreign objects in there.  

Here it comes, are you ready?

She says Ok, but I'll have to move my monitor first!!  Stunned silence
from my end!

She had sat her CRT monitor on her LAPTOP!  After I managed to get my
voice back and ask her if she had, in fact, sat that behemoth of a
monitor on her brand new laptop, I hear her in the background on the
speaker phoneIs that bad?

Pat Smith

Herzog Companies

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Wednesday, December 01, 2010 1:32 PM

To: NT System Admin Issues

Subject: Stupid User Tricks

Got a call from a user across town who was having trouble with sounds on
his PC, so I knew there was an extra set of speakers at his building and
told him to try those. 10 minutes later, he calls me back saying those
don't work either, so I log into his computer using VNC so I can see
what he's seeing and check his sound config... turns out he'd clicked on
mute all. Duh! No wonder his sound wasn't working. :D

~ Finally, powerful endpoint security that ISN'T a resource hog! ~

~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid User Tricks

Nope. :-) Most of the sales reps / agents probably have very little idea who
I am. :-)

From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 5:08 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

BUT, if I say John is my listserv buddy, he/she might?
On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
that's between you and the sales rep. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 4:51 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

have you got a link to your website John?  BTW, there are discounts
available am I right?
On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Great! :-) We'd love to have your business... If you'll email me *off-list*
with your contact info, I'll put you in touch with our sales rep for your
area. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:25 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Actually I am reno'ing my basement (actually new house, so not actually
renovating).  I need good carpet.  That stuff looks good!
On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Well, probably. I've got a gentleman's agreement with some folks out of
Atlanta to use them for our SAN solution. Unfortunately, it's most likely
going to be *at least* middle of 2011 before we can do it.  Have to wait for
the economy to pick up and orders to come back to normal.

As for the carpet in my sig... well, you like that, just check out what's on
our website. ;-) I try to remember to send plain-text emails to the list,
but I don't always remember. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:07 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?

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RE: Stupid User Tricks

*shudder* 

From: Pat Smith [mailto:psm...@herzogcompanies.com] 
Sent: Wednesday, December 01, 2010 5:52 PM
To: NT System Admin Issues
Subject: RE: Stupid User Tricks

I had a user call me one day from a remote location complaining about weird
menus popping up on her screen.  And the menus were different, depending on
what app she was in. Knowing she was a laptop user, I asked her if she had
her laptop connected to an external mouse/keyboard/monitor.  She said yes to
all 3.  My first thought was, something got trapped in the laptop when she
shut the lid, and its pushing the right mouse button on the touchpad.

So, I ask her to open her laptop and check to make sure there were no
foreign objects in there.  

Here it comes, are you ready?

She says Ok, but Ill have to move my monitor first!!  Stunned silence
from my end!

She had sat her CRT monitor on her LAPTOP!  After I managed to get my voice
back and ask her if she had, in fact, sat that behemoth of a monitor on her
brand new laptop, I hear her in the background on the speaker phone.Is
that bad?

Pat Smith
Herzog Companies

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Wednesday, December 01, 2010 1:32 PM
To: NT System Admin Issues
Subject: Stupid User Tricks

Got a call from a user across town who was having trouble with sounds on his
PC, so I knew there was an extra set of speakers at his building and told
him to try those. 10 minutes later, he calls me back saying those dont work
either, so I log into his computer using VNC so I can see what hes seeing
and check his sound config turns out hed clicked on mute all. Duh! No
wonder his sound wasnt working. :D

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid User Tricks

2010-12-02 Thread Maglinger, Paul

But let the servers go down for 5 minutes and you'll be the most popular guy in 
the company.

-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Thursday, December 02, 2010 7:37 AM
To: NT System Admin Issues
Subject: RE: Stupid User Tricks

Nope. :-) Most of the sales reps / agents probably have very little idea who
I am. :-)

From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 5:08 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

BUT, if I say John is my listserv buddy, he/she might?
On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
that's between you and the sales rep. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 4:51 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

have you got a link to your website John?  BTW, there are discounts
available am I right?
On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Great! :-) We'd love to have your business... If you'll email me *off-list*
with your contact info, I'll put you in touch with our sales rep for your
area. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:25 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Actually I am reno'ing my basement (actually new house, so not actually
renovating).  I need good carpet.  That stuff looks good!
On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Well, probably. I've got a gentleman's agreement with some folks out of
Atlanta to use them for our SAN solution. Unfortunately, it's most likely
going to be *at least* middle of 2011 before we can do it.  Have to wait for
the economy to pick up and orders to come back to normal.

As for the carpet in my sig... well, you like that, just check out what's on
our website. ;-) I try to remember to send plain-text emails to the list,
but I don't always remember. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:07 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid User Tricks

Oh, yeah... Don't you know it! ;-) Heck, servers don't even have to go
down... just the internet. ;-)

-Original Message-
From: Maglinger, Paul [mailto:pmaglin...@scvl.com] 
Sent: Thursday, December 02, 2010 8:50 AM
To: NT System Admin Issues
Subject: RE: Stupid User Tricks

But let the servers go down for 5 minutes and you'll be the most popular guy
in the company.

-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Thursday, December 02, 2010 7:37 AM
To: NT System Admin Issues
Subject: RE: Stupid User Tricks

Nope. :-) Most of the sales reps / agents probably have very little idea who
I am. :-)

From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 5:08 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

BUT, if I say John is my listserv buddy, he/she might?
On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
that's between you and the sales rep. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 4:51 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

have you got a link to your website John?  BTW, there are discounts
available am I right?
On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Great! :-) We'd love to have your business... If you'll email me *off-list*
with your contact info, I'll put you in touch with our sales rep for your
area. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:25 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Actually I am reno'ing my basement (actually new house, so not actually
renovating).  I need good carpet.  That stuff looks good!
On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Well, probably. I've got a gentleman's agreement with some folks out of
Atlanta to use them for our SAN solution. Unfortunately, it's most likely
going to be *at least* middle of 2011 before we can do it.  Have to wait for
the economy to pick up and orders to come back to normal.

As for the carpet in my sig... well, you like that, just check out what's on
our website. ;-) I try to remember to send plain-text emails to the list,
but I don't always remember. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:07 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise

Re: Stupid User Tricks

2010-12-02 Thread Daniel Rodriguez

No, no, no... they need to come down, yes. But he needs to be the one who
brings them up. Then he would be the hero.

On Thu, Dec 2, 2010 at 8:50 AM, Maglinger, Paul pmaglin...@scvl.com wrote:

 But let the servers go down for 5 minutes and you'll be the most popular
 guy in the company.

 -Original Message-
 From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
 Sent: Thursday, December 02, 2010 7:37 AM
 To: NT System Admin Issues
 Subject: RE: Stupid User Tricks

 Nope. :-) Most of the sales reps / agents probably have very little idea
 who
 I am. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 5:08 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 BUT, if I say John is my listserv buddy, he/she might?
 On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich jaldr...@blueridgecarpet.com
 
 wrote:
 www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
 that's between you and the sales rep. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 4:51 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 have you got a link to your website John?  BTW, there are discounts
 available am I right?
 On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
 
 wrote:
 Great! :-) We'd love to have your business... If you'll email me *off-list*
 with your contact info, I'll put you in touch with our sales rep for your
 area. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:25 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Actually I am reno'ing my basement (actually new house, so not actually
 renovating).  I need good carpet.  That stuff looks good!
 On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
 
 wrote:
 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait
 for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's
 on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)

 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Blows my mind sometime...i like that new carpet on your sig by the way.
 hey
 John, have you found your SAN yet?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise

Re: Stupid User Tricks

2010-12-02 Thread Erik Goldoff

I'm definitely laughing WITH you on this one, I've had the same user in the
past.  Even had a complete subfolder structure created within the Deleted
Items so she could organize her archives...

argh

On Thu, Dec 2, 2010 at 5:40 AM, Rene de Haas rene.deh...@gmail.com wrote:

 I still remember one user telling me not to click OK when Outlook was
 asking to empty the Deleted Items.
 So I ask why that is such a big deal.
 .
 He answers, that's where I keep my archive, all my email.
 He had all his mail there, because it's so easy to move there, just press
 delete and it's in the archive.

 I was silent for a moment, then asked him if he put his important papers in
 the waste bin because it was so nice close to his desk.

 I think he changed it after that, but am not 100% sure.

 Rene


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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Re: Stupid User Tricks

2010-12-02 Thread Steve Ens

That is a problem.  i make a point to meet and greet all new staff.
It is a good time to layout IT policies and let them know your
expectations.  Also FaceTime is always important on a strictly social
basis as it gives you an opportunity to determine whether the staff
member might come in handy at some point for exactly these reasons.


On Thursday, December 2, 2010, John Aldrich
jaldr...@blueridgecarpet.com wrote:
 Nope. :-) Most of the sales reps / agents probably have very little idea who
 I am. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 5:08 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 BUT, if I say John is my listserv buddy, he/she might?
 On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich jaldr...@blueridgecarpet.com
 wrote:
 www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
 that's between you and the sales rep. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 4:51 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 have you got a link to your website John?  BTW, there are discounts
 available am I right?
 On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
 wrote:
 Great! :-) We'd love to have your business... If you'll email me *off-list*
 with your contact info, I'll put you in touch with our sales rep for your
 area. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:25 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Actually I am reno'ing my basement (actually new house, so not actually
 renovating).  I need good carpet.  That stuff looks good!
 On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
 wrote:
 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)

 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Blows my mind sometime...i like that new carpet on your sig by the way.  hey
 John, have you found your SAN yet?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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Re: Stupid User Tricks

2010-12-02 Thread Jonathan Link

Isn't Facetime an iPhone app?



On Thu, Dec 2, 2010 at 10:04 AM, Steve Ens stevey...@gmail.com wrote:

 That is a problem.  i make a point to meet and greet all new staff.
 It is a good time to layout IT policies and let them know your
 expectations.  Also FaceTime is always important on a strictly social
 basis as it gives you an opportunity to determine whether the staff
 member might come in handy at some point for exactly these reasons.


 On Thursday, December 2, 2010, John Aldrich
  jaldr...@blueridgecarpet.com wrote:
  Nope. :-) Most of the sales reps / agents probably have very little idea
 who
  I am. :-)
 
 
 
  From: Steve Ens [mailto:stevey...@gmail.com]
  Sent: Wednesday, December 01, 2010 5:08 PM
  To: NT System Admin Issues
  Subject: Re: Stupid User Tricks
 
  BUT, if I say John is my listserv buddy, he/she might?
  On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich 
 jaldr...@blueridgecarpet.com
  wrote:
  www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
  that's between you and the sales rep. :-)
 
 
 
  From: Steve Ens [mailto:stevey...@gmail.com]
  Sent: Wednesday, December 01, 2010 4:51 PM
  To: NT System Admin Issues
  Subject: Re: Stupid User Tricks
 
  have you got a link to your website John?  BTW, there are discounts
  available am I right?
  On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich 
 jaldr...@blueridgecarpet.com
  wrote:
  Great! :-) We'd love to have your business... If you'll email me
 *off-list*
  with your contact info, I'll put you in touch with our sales rep for your
  area. :-)
 
 
 
  From: Steve Ens [mailto:stevey...@gmail.com]
  Sent: Wednesday, December 01, 2010 3:25 PM
  To: NT System Admin Issues
  Subject: Re: Stupid User Tricks
  Actually I am reno'ing my basement (actually new house, so not actually
  renovating).  I need good carpet.  That stuff looks good!
  On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich 
 jaldr...@blueridgecarpet.com
  wrote:
  Well, probably. I've got a gentleman's agreement with some folks out of
  Atlanta to use them for our SAN solution. Unfortunately, it's most likely
  going to be *at least* middle of 2011 before we can do it.  Have to wait
 for
  the economy to pick up and orders to come back to normal.
 
  As for the carpet in my sig... well, you like that, just check out what's
 on
  our website. ;-) I try to remember to send plain-text emails to the list,
  but I don't always remember. :-)
 
  From: Steve Ens [mailto:stevey...@gmail.com]
  Sent: Wednesday, December 01, 2010 3:07 PM
  To: NT System Admin Issues
  Subject: Re: Stupid User Tricks
  Blows my mind sometime...i like that new carpet on your sig by the way.
 hey
  John, have you found your SAN yet?
 
   ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
  ---
  To manage subscriptions click here:
  http://lyris.sunbelt-software.com/read/my_forums/
  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
  ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~
 
  ---
  To manage subscriptions click here:
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  or send an email to listmana...@lyris.sunbeltsoftware.com
  with the body: unsubscribe ntsysadmin
 
 
  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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Re: Stupid User Tricks

2010-12-02 Thread Steve Ens

I think. That is why the iPad capitalized it...

On Thursday, December 2, 2010, Jonathan Link jonathan.l...@gmail.com wrote:
 Isn't Facetime an iPhone app?



 On Thu, Dec 2, 2010 at 10:04 AM, Steve Ens stevey...@gmail.com wrote:
 That is a problem.  i make a point to meet and greet all new staff.
 It is a good time to layout IT policies and let them know your
 expectations.  Also FaceTime is always important on a strictly social
 basis as it gives you an opportunity to determine whether the staff
 member might come in handy at some point for exactly these reasons.


 On Thursday, December 2, 2010, John Aldrich


 jaldr...@blueridgecarpet.com wrote:
 Nope. :-) Most of the sales reps / agents probably have very little idea who
 I am. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 5:08 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 BUT, if I say John is my listserv buddy, he/she might?
 On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich jaldr...@blueridgecarpet.com
 wrote:
 www.blueridgecarpet.com http://www.blueridgecarpet.com/ :-) And I have 
 nothing to do with the pricing...
 that's between you and the sales rep. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 4:51 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 have you got a link to your website John?  BTW, there are discounts
 available am I right?
 On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
 wrote:
 Great! :-) We'd love to have your business... If you'll email me *off-list*
 with your contact info, I'll put you in touch with our sales rep for your
 area. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:25 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Actually I am reno'ing my basement (actually new house, so not actually
 renovating).  I need good carpet.  That stuff looks good!
 On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
 wrote:
 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)

 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Blows my mind sometime...i like that new carpet on your sig by the way.  hey
 John, have you found your SAN yet?




 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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RE: Stupid User Tricks

Yep. More than one user here uses the trash as an archive for stuff they
*may* need later... ;-) I'm trying VERY hard to get the users who do that to
stop!

From: Erik Goldoff [mailto:egold...@gmail.com] 
Sent: Thursday, December 02, 2010 9:32 AM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

I'm definitely laughing WITH you on this one, I've had the same user in the
past.  Even had a complete subfolder structure created within the Deleted
Items so she could organize her archives... 

argh
On Thu, Dec 2, 2010 at 5:40 AM, Rene de Haas rene.deh...@gmail.com wrote:
I still remember one user telling me not to click OK when Outlook was asking
to empty the Deleted Items.
So I ask why that is such a big deal.
.
He answers, that's where I keep my archive, all my email.
He had all his mail there, because it's so easy to move there, just press
delete and it's in the archive.

I was silent for a moment, then asked him if he put his important papers in
the waste bin because it was so nice close to his desk.

I think he changed it after that, but am not 100% sure.

Rene
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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RE: Stupid User Tricks

Well, since a lot of our sales force never even sees the plant, and work out
of their homes elsewhere in the country, it's really hard to do that. :-) I
agree, it's a great idea where the entire workforce is in one small
geographic area. Unfortunately, with the sales force widely dispersed,
geographically, it's just not possible. Besides, 99.999% of our sales force
(the exception being the sales management folks who actually work at my
location) provide their own hardware and software. All I do is help the
remote sales folks set up their email and provide limited troubleshooting
help.




-Original Message-
From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Thursday, December 02, 2010 10:05 AM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

That is a problem.  i make a point to meet and greet all new staff.
It is a good time to layout IT policies and let them know your
expectations.  Also FaceTime is always important on a strictly social
basis as it gives you an opportunity to determine whether the staff
member might come in handy at some point for exactly these reasons.


On Thursday, December 2, 2010, John Aldrich
jaldr...@blueridgecarpet.com wrote:
 Nope. :-) Most of the sales reps / agents probably have very little idea
who
 I am. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 5:08 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 BUT, if I say John is my listserv buddy, he/she might?
 On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich
jaldr...@blueridgecarpet.com
 wrote:
 www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
 that's between you and the sales rep. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 4:51 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 have you got a link to your website John?  BTW, there are discounts
 available am I right?
 On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich
jaldr...@blueridgecarpet.com
 wrote:
 Great! :-) We'd love to have your business... If you'll email me
*off-list*
 with your contact info, I'll put you in touch with our sales rep for your
 area. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:25 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Actually I am reno'ing my basement (actually new house, so not actually
 renovating).  I need good carpet.  That stuff looks good!
 On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich
jaldr...@blueridgecarpet.com
 wrote:
 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait
for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's
on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)

 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Blows my mind sometime...i like that new carpet on your sig by the way. 
hey
 John, have you found your SAN yet?

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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 ---
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 ~ http

RE: Stupid User Tricks

2010-12-02 Thread Mike Gill

It's on the Mac too.

 

-- 
Mike Gill

 

From: Jonathan Link [mailto:jonathan.l...@gmail.com] 
Sent: Thursday, December 02, 2010 7:08 AM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

 

Isn't Facetime an iPhone app?



 

On Thu, Dec 2, 2010 at 10:04 AM, Steve Ens stevey...@gmail.com wrote:

That is a problem.  i make a point to meet and greet all new staff.
It is a good time to layout IT policies and let them know your
expectations.  Also FaceTime is always important on a strictly social
basis as it gives you an opportunity to determine whether the staff
member might come in handy at some point for exactly these reasons.


On Thursday, December 2, 2010, John Aldrich

jaldr...@blueridgecarpet.com wrote:
 Nope. :-) Most of the sales reps / agents probably have very little idea
who
 I am. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 5:08 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 BUT, if I say John is my listserv buddy, he/she might?
 On Wed, Dec 1, 2010 at 3:57 PM, John Aldrich
jaldr...@blueridgecarpet.com
 wrote:
 www.blueridgecarpet.com http://www.blueridgecarpet.com/  :-) And I have
nothing to do with the pricing...
 that's between you and the sales rep. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 4:51 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 have you got a link to your website John?  BTW, there are discounts
 available am I right?
 On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich
jaldr...@blueridgecarpet.com
 wrote:
 Great! :-) We'd love to have your business... If you'll email me
*off-list*
 with your contact info, I'll put you in touch with our sales rep for your
 area. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:25 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Actually I am reno'ing my basement (actually new house, so not actually
 renovating).  I need good carpet.  That stuff looks good!
 On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich
jaldr...@blueridgecarpet.com
 wrote:
 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait
for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's
on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)

 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Blows my mind sometime...i like that new carpet on your sig by the way.
hey
 John, have you found your SAN yet?


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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http

RE: Stupid User Tricks

2010-12-02 Thread VIPCS

Change the group policies to automatically delete files when moved to the
recycle bin, but make sure you tell the users before you change the policy,
and make sure you have management buy in before you make the change.

Sincerely,
 
Jeffrey and Mary Jane Harris
VIPCS
 
-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Thursday, December 02, 2010 10:18 AM
To: NT System Admin Issues
Subject: RE: Stupid User Tricks

Yep. More than one user here uses the trash as an archive for stuff they
*may* need later... ;-) I'm trying VERY hard to get the users who do that to
stop!



From: Erik Goldoff [mailto:egold...@gmail.com] 
Sent: Thursday, December 02, 2010 9:32 AM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

I'm definitely laughing WITH you on this one, I've had the same user in the
past.  Even had a complete subfolder structure created within the Deleted
Items so she could organize her archives... 
 
argh
On Thu, Dec 2, 2010 at 5:40 AM, Rene de Haas rene.deh...@gmail.com wrote:
I still remember one user telling me not to click OK when Outlook was asking
to empty the Deleted Items.
So I ask why that is such a big deal.
.
He answers, that's where I keep my archive, all my email.
He had all his mail there, because it's so easy to move there, just press
delete and it's in the archive.

I was silent for a moment, then asked him if he put his important papers in
the waste bin because it was so nice close to his desk.

I think he changed it after that, but am not 100% sure.

Rene
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
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Stupid User Tricks

Got a call from a user across town who was having trouble with sounds on his
PC, so I knew there was an extra set of speakers at his building and told
him to try those. 10 minutes later, he calls me back saying those don't work
either, so I log into his computer using VNC so I can see what he's seeing
and check his sound config. turns out he'd clicked on mute all. Duh! No
wonder his sound wasn't working. :D

 

John-AldrichPerception_2

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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with the body: unsubscribe ntsysadminimage001.jpgimage002.jpg

Re: Stupid User Tricks

That's crazy!  Can't stand those guys...

On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich
jaldr...@blueridgecarpet.comwrote:

  Got a call from a user across town who was having trouble with sounds on
 his PC, so I knew there was an extra set of speakers at his building and
 told him to try those. 10 minutes later, he calls me back saying those don’t
 work either, so I log into his computer using VNC so I can see what he’s
 seeing and check his sound config… turns out he’d clicked on “mute all”.
 Duh! No wonder his sound wasn’t working. :D



 [image: John-Aldrich][image: Perception_2]



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid User Tricks

2010-12-01 Thread Roger Wright

Yeah, but at least they make US look smart!


Roger Wright
___

Life isn't like a box of chocolates. It's more like a jar of jalapenos: what
you do today might burn your butt tomorrow.




On Wed, Dec 1, 2010 at 2:36 PM, Steve Ens stevey...@gmail.com wrote:

 That's crazy!  Can't stand those guys...


 On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
  wrote:

  Got a call from a user across town who was having trouble with sounds on
 his PC, so I knew there was an extra set of speakers at his building and
 told him to try those. 10 minutes later, he calls me back saying those don’t
 work either, so I log into his computer using VNC so I can see what he’s
 seeing and check his sound config… turns out he’d clicked on “mute all”.
 Duh! No wonder his sound wasn’t working. :D



 [image: John-Aldrich][image: Perception_2]



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
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 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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RE: Stupid User Tricks

Nahh...no big deal. I just thought it was kinda funny how it was something
that easy. :-)

From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 2:37 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

That's crazy!  Can't stand those guys...
On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Got a call from a user across town who was having trouble with sounds on his
PC, so I knew there was an extra set of speakers at his building and told
him to try those. 10 minutes later, he calls me back saying those dont work
either, so I log into his computer using VNC so I can see what hes seeing
and check his sound config turns out hed clicked on mute all. Duh! No
wonder his sound wasnt working. :D

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid User Tricks

Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?

On Wed, Dec 1, 2010 at 2:02 PM, John Aldrich
jaldr...@blueridgecarpet.comwrote:

 Nahh...no big deal. I just thought it was kinda funny how it was something
 that easy. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 2:37 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 That's crazy!  Can't stand those guys...
 On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
 
 wrote:
 Got a call from a user across town who was having trouble with sounds on
 his
 PC, so I knew there was an extra set of speakers at his building and told
 him to try those. 10 minutes later, he calls me back saying those don’t
 work
 either, so I log into his computer using VNC so I can see what he’s seeing
 and check his sound config… turns out he’d clicked on “mute all”. Duh! No
 wonder his sound wasn’t working. :D



  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid User Tricks

2010-12-01 Thread Lee Douglas

I can top that. Boss's wife has a net book she regularly moves around the
house. Calls me one day with no sound, so I remote into the machine and it's
not muted. Since I can't see the machine, I couldn't tell that she had
plugged a spare charger into the speaker port on the netbook. Good thing she
didn't have the power plug for the charger plugged into the wall, I suppose.
Sigh.


On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich
jaldr...@blueridgecarpet.comwrote:

 Nahh...no big deal. I just thought it was kinda funny how it was something
 that easy. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 2:37 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 That's crazy!  Can't stand those guys...
 On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
 
 wrote:
 Got a call from a user across town who was having trouble with sounds on
 his
 PC, so I knew there was an extra set of speakers at his building and told
 him to try those. 10 minutes later, he calls me back saying those don’t
 work
 either, so I log into his computer using VNC so I can see what he’s seeing
 and check his sound config… turns out he’d clicked on “mute all”. Duh! No
 wonder his sound wasn’t working. :D



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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Re: Stupid User Tricks

2010-12-01 Thread Roger Wright

I can hear it coming:

My users are so stupid!

 How stupid are they?



Roger Wright
___

Life isn't like a box of chocolates. It's more like a jar of jalapenos: what
you do today might burn your butt tomorrow.




On Wed, Dec 1, 2010 at 3:09 PM, Lee Douglas lee.doug...@gmail.com wrote:

 I can top that. Boss's wife has a net book she regularly moves around the
 house. Calls me one day with no sound, so I remote into the machine and it's
 not muted. Since I can't see the machine, I couldn't tell that she had
 plugged a spare charger into the speaker port on the netbook. Good thing she
 didn't have the power plug for the charger plugged into the wall, I suppose.
 Sigh.


 On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich jaldr...@blueridgecarpet.com
  wrote:

 Nahh...no big deal. I just thought it was kinda funny how it was something
 that easy. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 2:37 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 That's crazy!  Can't stand those guys...
 On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich 
 jaldr...@blueridgecarpet.com
 wrote:
 Got a call from a user across town who was having trouble with sounds on
 his
 PC, so I knew there was an extra set of speakers at his building and told
 him to try those. 10 minutes later, he calls me back saying those don’t
 work
 either, so I log into his computer using VNC so I can see what he’s seeing
 and check his sound config… turns out he’d clicked on “mute all”. Duh! No
 wonder his sound wasn’t working. :D



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
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Re: Stupid User Tricks

2010-12-01 Thread Daniel Rodriguez

Overheard on a helpdesk after a tech gets off the phone with a user...

My job would be so much easier it it weren't for the users.



On Wed, Dec 1, 2010 at 3:13 PM, Roger Wright rhw...@gmail.com wrote:

 I can hear it coming:

 My users are so stupid!

  How stupid are they?



 Roger Wright
 ___

 Life isn't like a box of chocolates. It's more like a jar of jalapenos:
 what you do today might burn your butt tomorrow.




 On Wed, Dec 1, 2010 at 3:09 PM, Lee Douglas lee.doug...@gmail.com wrote:

 I can top that. Boss's wife has a net book she regularly moves around the
 house. Calls me one day with no sound, so I remote into the machine and it's
 not muted. Since I can't see the machine, I couldn't tell that she had
 plugged a spare charger into the speaker port on the netbook. Good thing she
 didn't have the power plug for the charger plugged into the wall, I suppose.
 Sigh.


 On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich 
 jaldr...@blueridgecarpet.com wrote:

 Nahh...no big deal. I just thought it was kinda funny how it was
 something
 that easy. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 2:37 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 That's crazy!  Can't stand those guys...
 On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich 
 jaldr...@blueridgecarpet.com
 wrote:
 Got a call from a user across town who was having trouble with sounds on
 his
 PC, so I knew there was an extra set of speakers at his building and told
 him to try those. 10 minutes later, he calls me back saying those don’t
 work
 either, so I log into his computer using VNC so I can see what he’s
 seeing
 and check his sound config… turns out he’d clicked on “mute all”. Duh! No
 wonder his sound wasn’t working. :D



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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RE: Stupid User Tricks

Well, probably. I've got a gentleman's agreement with some folks out of
Atlanta to use them for our SAN solution. Unfortunately, it's most likely
going to be *at least* middle of 2011 before we can do it.  Have to wait for
the economy to pick up and orders to come back to normal.

As for the carpet in my sig... well, you like that, just check out what's on
our website. ;-) I try to remember to send plain-text emails to the list,
but I don't always remember. :-)


From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 3:07 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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http://lyris.sunbelt-software.com/read/my_forums/
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Re: Stupid User Tricks

2010-12-01 Thread Cameron

So I get a call one day, with a manager bitching me out because none of the
systems at his location are working. They can't connect to our ERP system,
their files, print, etc. I'm trying to troubleshoot the problem and ask him
to reboot the Netscreen because I can't connect to it either. He asks which
box that is...and then tells me to hang on while he finds a flashlight. Now,
I know the location and the network gear isn't hidden away in some dark
closet somewhereso I ask him why he needs a flashlight. He tells me that
they are suffering from a block wide power failure. I ask
him.uif there is a power failure, how are all of your PC's and
printers up and running. His answerwell, we just grabbed a couple of
generators from the back and hooked everything up to them..thank
goodness he didn't remember the networking gear!

How stupid are they?LOL

On Wed, Dec 1, 2010 at 3:13 PM, Roger Wright rhw...@gmail.com wrote:

 I can hear it coming:

 My users are so stupid!

  How stupid are they?



 Roger Wright
 ___

 Life isn't like a box of chocolates. It's more like a jar of jalapenos:
 what you do today might burn your butt tomorrow.




   On Wed, Dec 1, 2010 at 3:09 PM, Lee Douglas lee.doug...@gmail.comwrote:

 I can top that. Boss's wife has a net book she regularly moves around the
 house. Calls me one day with no sound, so I remote into the machine and it's
 not muted. Since I can't see the machine, I couldn't tell that she had
 plugged a spare charger into the speaker port on the netbook. Good thing she
 didn't have the power plug for the charger plugged into the wall, I suppose.
 Sigh.


 On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich 
 jaldr...@blueridgecarpet.com wrote:

 Nahh...no big deal. I just thought it was kinda funny how it was
 something
 that easy. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 2:37 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 That's crazy!  Can't stand those guys...
 On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich 
 jaldr...@blueridgecarpet.com
 wrote:
 Got a call from a user across town who was having trouble with sounds on
 his
 PC, so I knew there was an extra set of speakers at his building and told
 him to try those. 10 minutes later, he calls me back saying those don’t
 work
 either, so I log into his computer using VNC so I can see what he’s
 seeing
 and check his sound config… turns out he’d clicked on “mute all”. Duh! No
 wonder his sound wasn’t working. :D



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
 with the body: unsubscribe ntsysadmin


 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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 http://lyris.sunbelt-software.com/read/my_forums/
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   ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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Re: Stupid User Tricks

Actually I am reno'ing my basement (actually new house, so not actually
renovating).  I need good carpet.  That stuff looks good!

On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich
jaldr...@blueridgecarpet.comwrote:

 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait
 for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's
 on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)


 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 Blows my mind sometime...i like that new carpet on your sig by the way.
 hey
 John, have you found your SAN yet?



  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
 To manage subscriptions click here:
 http://lyris.sunbelt-software.com/read/my_forums/
 or send an email to listmana...@lyris.sunbeltsoftware.com
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~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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RE: Stupid User Tricks

Ouch! That really is an ID10T error. :-)

From: leedoug...@pellis.com [mailto:leedoug...@pellis.com] On Behalf Of Lee
Douglas
Sent: Wednesday, December 01, 2010 3:09 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

I can top that. Boss's wife has a net book she regularly moves around the
house. Calls me one day with no sound, so I remote into the machine and it's
not muted. Since I can't see the machine, I couldn't tell that she had
plugged a spare charger into the speaker port on the netbook. Good thing she
didn't have the power plug for the charger plugged into the wall, I suppose.
Sigh.

On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Nahh...no big deal. I just thought it was kinda funny how it was something
that easy. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 2:37 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

That's crazy!  Can't stand those guys...
On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Got a call from a user across town who was having trouble with sounds on his
PC, so I knew there was an extra set of speakers at his building and told
him to try those. 10 minutes later, he calls me back saying those dont work
either, so I log into his computer using VNC so I can see what hes seeing
and check his sound config turns out hed clicked on mute all. Duh! No
wonder his sound wasnt working. :D

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
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with the body: unsubscribe ntsysadmin

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RE: Stupid User Tricks

ROFL! Good thing I wasn't drinking or eating anything... it would have ended up 
on my monitor! ;-)

From: Daniel Rodriguez [mailto:drod...@gmail.com] 
Sent: Wednesday, December 01, 2010 3:18 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

Overheard on a helpdesk after a tech gets off the phone with a user...

My job would be so much easier it it weren't for the users.

On Wed, Dec 1, 2010 at 3:13 PM, Roger Wright rhw...@gmail.com wrote:
I can hear it coming:

My users are so stupid!

 How stupid are they?

Roger Wright
___
Life isn't like a box of chocolates. It's more like a jar of jalapenos: what 
you do today might burn your butt tomorrow.

On Wed, Dec 1, 2010 at 3:09 PM, Lee Douglas lee.doug...@gmail.com wrote:
I can top that. Boss's wife has a net book she regularly moves around the 
house. Calls me one day with no sound, so I remote into the machine and it's 
not muted. Since I can't see the machine, I couldn't tell that she had plugged 
a spare charger into the speaker port on the netbook. Good thing she didn't 
have the power plug for the charger plugged into the wall, I suppose. Sigh.

On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich jaldr...@blueridgecarpet.com 
wrote:
Nahh...no big deal. I just thought it was kinda funny how it was something
that easy. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 2:37 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

That's crazy!  Can't stand those guys...
On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Got a call from a user across town who was having trouble with sounds on his
PC, so I knew there was an extra set of speakers at his building and told
him to try those. 10 minutes later, he calls me back saying those don’t work
either, so I log into his computer using VNC so I can see what he’s seeing
and check his sound config… turns out he’d clicked on “mute all”. Duh! No
wonder his sound wasn’t working. :D

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
To manage subscriptions click here:
http://lyris.sunbelt-software.com/read/my_forums/
or send an email to listmana...@lyris.sunbeltsoftware.com
with the body: unsubscribe ntsysadmin

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~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

---
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---
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RE: Stupid User Tricks

Great! :-) We'd love to have your business... If you'll email me *off-list*
with your contact info, I'll put you in touch with our sales rep for your
area. :-)

From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 3:25 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

Actually I am reno'ing my basement (actually new house, so not actually
renovating).  I need good carpet.  That stuff looks good!
On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Well, probably. I've got a gentleman's agreement with some folks out of
Atlanta to use them for our SAN solution. Unfortunately, it's most likely
going to be *at least* middle of 2011 before we can do it.  Have to wait for
the economy to pick up and orders to come back to normal.

As for the carpet in my sig... well, you like that, just check out what's on
our website. ;-) I try to remember to send plain-text emails to the list,
but I don't always remember. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:07 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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Re: Stupid User Tricks

have you got a link to your website John?  BTW, there are discounts
available am I right?

On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich
jaldr...@blueridgecarpet.comwrote:

 Great! :-) We'd love to have your business... If you'll email me *off-list*
 with your contact info, I'll put you in touch with our sales rep for your
 area. :-)



 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:25 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks

 Actually I am reno'ing my basement (actually new house, so not actually
 renovating).  I need good carpet.  That stuff looks good!
 On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
 
 wrote:
 Well, probably. I've got a gentleman's agreement with some folks out of
 Atlanta to use them for our SAN solution. Unfortunately, it's most likely
 going to be *at least* middle of 2011 before we can do it.  Have to wait
 for
 the economy to pick up and orders to come back to normal.

 As for the carpet in my sig... well, you like that, just check out what's
 on
 our website. ;-) I try to remember to send plain-text emails to the list,
 but I don't always remember. :-)


 From: Steve Ens [mailto:stevey...@gmail.com]
 Sent: Wednesday, December 01, 2010 3:07 PM
 To: NT System Admin Issues
 Subject: Re: Stupid User Tricks
 Blows my mind sometime...i like that new carpet on your sig by the way.
 hey
 John, have you found your SAN yet?


  ~ Finally, powerful endpoint security that ISN'T a resource hog! ~
 ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 ---
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RE: Stupid User Tricks

www.blueridgecarpet.com :-) And I have nothing to do with the pricing...
that's between you and the sales rep. :-)

From: Steve Ens [mailto:stevey...@gmail.com] 
Sent: Wednesday, December 01, 2010 4:51 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

have you got a link to your website John?  BTW, there are discounts
available am I right?
On Wed, Dec 1, 2010 at 2:38 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Great! :-) We'd love to have your business... If you'll email me *off-list*
with your contact info, I'll put you in touch with our sales rep for your
area. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:25 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Actually I am reno'ing my basement (actually new house, so not actually
renovating).  I need good carpet.  That stuff looks good!
On Wed, Dec 1, 2010 at 2:21 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Well, probably. I've got a gentleman's agreement with some folks out of
Atlanta to use them for our SAN solution. Unfortunately, it's most likely
going to be *at least* middle of 2011 before we can do it.  Have to wait for
the economy to pick up and orders to come back to normal.

As for the carpet in my sig... well, you like that, just check out what's on
our website. ;-) I try to remember to send plain-text emails to the list,
but I don't always remember. :-)

From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 3:07 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks
Blows my mind sometime...i like that new carpet on your sig by the way.  hey
John, have you found your SAN yet?

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Stupid User Tricks

2010-12-01 Thread Orland, Kathleen

Last job that I had, and Cameron can vouch for this incident because he's
the one who took the call, user calls saying the monitor is broken and won't
work. I can't remote in and fix that so I walk over. I check his office for
the obvious, then realize he hasn't turned his monitor on. I push the
button, I get a ticket - monitor's now on. Left him a sticky note. User
actually learned to turn the device on after that.

 

Current job, former user (Project Engineer, supposed to be very computer
proficient) calls me EVERY day complaining about his monitor. Two days in a
row, I go down and see that his monitor is turned off so I turn it on and
explain. I continued to get a phone call from him every single day of his
employment here, complaining that his monitor was broken. He never
apparently learned to turn on his monitor or didn't care to, and after I
refused to do it for him apparently he conned the receptionist into doing it
for him. That user actually lasted two years and two demotions before he was
let go.

 

Earlier this year, I had power from the UPS (which connects to a generator)
run to three offices. Two are accounting and one is mine. This ensures we
don't lose any critical data in the event of a power outage. In September we
had a power failure. Both of them lost power, lost data, and complained to
me immediately about it. When I investigated, neither of them had plugged
into the new power outlets which are clearly marked in red. I clearly
remember ensuring that their equipment was plugged into the new outlets
though! Apparently neither of them like the location of the outlets (6 away
from the old ones) so they changed back to the old outlets.

 

From: Cameron [mailto:cameron.orl...@gmail.com] 
Sent: December-01-10 3:24 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

 

So I get a call one day, with a manager bitching me out because none of the
systems at his location are working. They can't connect to our ERP system,
their files, print, etc. I'm trying to troubleshoot the problem and ask him
to reboot the Netscreen because I can't connect to it either. He asks which
box that is...and then tells me to hang on while he finds a flashlight. Now,
I know the location and the network gear isn't hidden away in some dark
closet somewhereso I ask him why he needs a flashlight. He tells me that
they are suffering from a block wide power failure. I ask
him.uif there is a power failure, how are all of your PC's and
printers up and running. His answerwell, we just grabbed a couple of
generators from the back and hooked everything up to them..thank
goodness he didn't remember the networking gear!

 

How stupid are they?LOL

On Wed, Dec 1, 2010 at 3:13 PM, Roger Wright rhw...@gmail.com wrote:

I can hear it coming: 

 

My users are so stupid!

 

 How stupid are they?




Roger Wright
___

Life isn't like a box of chocolates. It's more like a jar of jalapenos: what
you do today might burn your butt tomorrow.






On Wed, Dec 1, 2010 at 3:09 PM, Lee Douglas lee.doug...@gmail.com wrote:

I can top that. Boss's wife has a net book she regularly moves around the
house. Calls me one day with no sound, so I remote into the machine and it's
not muted. Since I can't see the machine, I couldn't tell that she had
plugged a spare charger into the speaker port on the netbook. Good thing she
didn't have the power plug for the charger plugged into the wall, I suppose.
Sigh. 

 

On Wed, Dec 1, 2010 at 3:02 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:

Nahh...no big deal. I just thought it was kinda funny how it was something
that easy. :-)



From: Steve Ens [mailto:stevey...@gmail.com]
Sent: Wednesday, December 01, 2010 2:37 PM
To: NT System Admin Issues
Subject: Re: Stupid User Tricks

That's crazy!  Can't stand those guys...
On Wed, Dec 1, 2010 at 1:32 PM, John Aldrich jaldr...@blueridgecarpet.com
wrote:
Got a call from a user across town who was having trouble with sounds on his
PC, so I knew there was an extra set of speakers at his building and told
him to try those. 10 minutes later, he calls me back saying those don't work
either, so I log into his computer using VNC so I can see what he's seeing
and check his sound config. turns out he'd clicked on mute all. Duh! No
wonder his sound wasn't working. :D
 

 
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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~ Finally

Re: Stupid User Tricks