Re: [otrs] customer suport center
Dear Martin, Friday, August 26, 2005, 10:49:59 PM, you wrote: > Hi Alexander, > Alexander Kardailsky wrote: >> I want to make separate pages for customer login, lost pass, create >> account. Is it possible to do? > Yes. Admin Interface -> SysConfig -> Framework -> CustomerPanelLoginURL > and CustomerPanelLogoutURL. Thanks a lot. -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] use a different customer db(s)
Dear Martin, Friday, August 26, 2005, 11:43:33 PM, you wrote: > No, the developer manual will show you how to develop own OTRS modules > and how the architectur is. > PS: What is your multiple domain problem? I just don't know how to do it. There is very few info about. Do I need to have several copies of otrs for each domain or I can use one otrs folder but different configs? -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] .procmailrc and recent sendmail
Hi Alexandre, Alexandre Ghisoli wrote: I've upgraded to OTRS 2.0.2, glad to see the report fuctions working with PostgreSQL (referrer to my old post and the broken SQL query and the ORDER BY) :-) So, now I've to change some the procmailrc to support sendmail 8.13 and the SPF (http://spf.pobox.com/). Sendmail add a new line into the message header that looks like : From smmsp Fri Aug 26 19:34:39 2005 And otrs cannot manage this. Hmmm what was the problem? PS: I never heard about SPF, but it sounds fine! :) -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] use a different customer db(s)
Hi Alexander, Alexander Kardailsky wrote: PS: There is a upcoming developer manual (beta) if you or somebody needs this http://otrs.de/~me/doc-developer/en/ Would be there any additional info about configuring otrs for multiple domains? Thanks. No, the developer manual will show you how to develop own OTRS modules and how the architectur is. PS: What is your multiple domain problem? -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] customer suport center
Hi Alexander, Alexander Kardailsky wrote: I want to make separate pages for customer login, lost pass, create account. Is it possible to do? Yes. Admin Interface -> SysConfig -> Framework -> CustomerPanelLoginURL and CustomerPanelLogoutURL. Also, is it possible to make customer registration with empty password? No. -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] .procmailrc and recent sendmail
Hi, I've upgraded to OTRS 2.0.2, glad to see the report fuctions working with PostgreSQL (referrer to my old post and the broken SQL query and the ORDER BY) So, now I've to change some the procmailrc to support sendmail 8.13 and the SPF (http://spf.pobox.com/). Sendmail add a new line into the message header that looks like : >From smmsp Fri Aug 26 19:34:39 2005 And otrs cannot manage this. So, just add this in the .procmailrc : :0 fhw : * ^>From.*20[0-9][0-9]$ | grep -vi '^>.*' Regards -- Alexandre ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] User interface:Limited Queue access
Hi James, Dehnert James Sr wrote: Is there an easy way to limit the queues a user sees when they access the user web page? We want to have all cases put into 1 queue and 1 queue ONLY. Yes. Admin Interface -> SysConfig -> Ticket -> Frontend::Customer -> CustomerPanelOwnSelection (just activate this point and edit your data selection). Thanks, Zeke -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] use a different customer db(s)
Dear Martin, Friday, August 26, 2005, 9:54:52 PM, you wrote: > PS: There is a upcoming developer manual (beta) if you or somebody needs > this http://otrs.de/~me/doc-developer/en/ Would be there any additional info about configuring otrs for multiple domains? Thanks. -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Working time feature
Hi Daniel, Daniel Balan wrote: Wow, nice feature. I would like to use it but we are working 24/7 :) Any way, I couldn't find any reference to it in the manual. Is it a new manual on the way? Yes. A new admin-manual and developer-manual is on the way. It'll be announce on the announce list. Daniel PS. Enjoy the package :) We all enjoyed your package (and the drink)! :)) Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Date::Format requirement at 2.0.1/2
Hi Jim, Jim Wight wrote: Whilst investigating using FastCGI with 2.0.1 (and then 2.0.2) I noticed the following being recorded in Apache's error log: FastCGI: server "/addon/local/otrs/current/bin/fcgi-bin/index.fpl" stderr: Can't locate Date/Format.pm in @INC (@INC contains: [snip] at /addon/local/otrs/current/bin/fcgi-bin//../../Kernel/cpan-lib/Mail/Field/Date.pm line 14, line 4. bin/otrs.checkModules had not reported anything missing (apart from the non-essential only required for stats). I installed TimeDate-1.16 from CPAN, which fixed that particluar problem. Normally OTRS is not using Date::Format. It looks like the perl MIME-tools are using this module. I'll have a look on it. I am also getting the following reported (by both CGI and FastCGI): index.pl: Use of uninitialized value in string eq at /addon/local/otrs/current/bin/cgi-bin//../../Kernel/Output/HTML/Generic.pm line 2041. [...] Thanks this will be fixed in OTRS 2.0.3. PS: A bug report at http://bugs.otrs.org/ is much more save to get this fixed (we not able to read the lost the whole time). Anyway, thanks for your help! :) -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS_USER_...
Hi Daniel, Daniel Balan wrote: I would like to use OTRS_USER_SALUTATION for my Responses/Salutations, but I think this it is not defined. Is there a way to define my own options using information from data base? For customer? Yes, just use . For all options see the Map in CustomerUser (Kernel/Config/Defaults.pm). For agents just use or any other perferences keys. Thanks in advance. Daniel Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Response text placement
This is clearly just an aesthetic issue, but is there a way to change the Responses do they show up just under the salutation, rather than at the end of the message body? I have plenty of lazy people to support, and I'd rather get my message right at the top so they see it right off the bat, rather then have them have to scroll to the bottom so they can see my generic 'prod-this-case-back-to-life' message. Thanks, Zeke -- mailto:[EMAIL PROTECTED] James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Cool and handy! ==>> http://www.spamgourmet.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Re: UPGRADE OTRS 1.3 to 2
Hi Serge, Serge ALGAROTTI wrote: [...] When we run it (under the otrs account) we have: $HOME/bin/PostMasterPOP3.pl Notice: PostMasterPOP3.pl is already running! thanks to Rob Cas, he give me the solution which works for my problem: === I had this problem with 2.0.0b4 but have not had it since upgrading to 2.0.1. We found we had to manually delete the PostMasterPOP3 entry in the process_id table, before things would run again as normal... Not sure if this will help you, as it doesn't explain what caused the issue in the first place... === Yes. We implemented a lock (pid) table so PostMasterPOP3.pl can't started twice. You have 2 different options: a) $HOME/bin/PostMasterPOP3.pl -f 1 (-f means force, see --help) b) wait 60 minutes, PIDs in the process_id table are automatically invalid. PS: Now we added more info the the notice if a process is already running. Thanks! -Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] use a different customer db(s)
Hi Daniel,
Daniel Balan wrote:
Let's say I have two customer dbs containing information about my customers.
When a message is sent to my tech department I would like to read from those
dbs and if the customer found (search after email address) to display some info
and to set ticket priority to 4 (high).
Does anyone have an implementation like this or have a clue on how to do it?
It's easy to use different customer dbs. Just configure
$Self->{"CustomerUser"} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
$Self->{"CustomerUser1"} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
$Self->{"CustomerUser2"} = {
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
[...]
and so on...
But the auto set of "4 (high)" is not so easy. There you need to create
your own PostMaster post filter.
PS: There is a upcoming developer manual (beta) if you or somebody needs
this http://otrs.de/~me/doc-developer/en/
Thanks,
Daniel
Martin
--
((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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RE: [otrs] User interface:Limited Queue access
Title: RE: [otrs] User interface:Limited Queue access
I think I should have noted in my original reply
Name of your first queue rather than First Queue Name
I can understand where that could be read not as it was intended
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Dehnert James Sr
Sent: Friday, August 26, 2005 1:16 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] User interface:Limited Queue access
Ah ha! It was the First Queue Name in my instance that was the problem.
Thanks!
On Aug 26, 2005, at 10:04 AM, West, Bradley G. wrote:
> It may be a simple syntax error.
>
> If you have a queue named Dispatch and you wanted it to appear to
> the customer as Dispatches your line of code would be as follows:
>
> $Self->{CustomerPanelOwnSelection} = {'Dispatch' =>
> 'Dispatches'};
>
> If you have a queue named Dispatch that is a subqueue of a
> different queue called Tickets then your line of code would be like:
>
> $Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' =>
> 'Dispatches'};
>
> I hope this gets you where you need to be.
>
> Thanks,
>
> Brad
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
> Behalf Of Dehnert James Sr
> Sent: Friday, August 26, 2005 11:45 AM
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] User interface:Limited Queue access
>
> I still seem to be doing something wrong here...
>
> I added the following to my Config.pm
>
> # CustomerControlPanel Settings
> $Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
> 'Dispatch'};
> because I want them to see the Dispatch queue ONLY. With this in
> place Dispatch the only queue they see, but when a user tries to
> enter a case they are getting the error below..
>
>
>
> Error: Need TicketID!
>
> Comment:
>
> Traceback:
> ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01
> 2005
>
> Message: Need TicketID!
>
> Traceback (4900):
> Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91)
> Line: 84
> Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3)
> Line: 311
> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6)
> Line: 677
> Module:
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl
> ::
> handler (v) Line: 48
> Module: (eval) (v1.36) Line: 202
> Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
> Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
> Module: ModPerl::Registry::handler (v1.99) Line: 30
>
> .. so, I commented line line out, restarted otrs and apache and
> things are working again, but with all queues visible.
>
> Have I committed a minor syntax error up there? Or perhaps I need to
> put this line in a specific place in the Config.pm.
>
> Any ideas?
>
> ___
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> Archive: http://lists.otrs.org/pipermail/otrs
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> => http://www.otrs.de/
>
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Re: [otrs] User interface:Limited Queue access
Ah ha! It was the First Queue Name in my instance that was the problem.
Thanks!
On Aug 26, 2005, at 10:04 AM, West, Bradley G. wrote:
It may be a simple syntax error.
If you have a queue named Dispatch and you wanted it to appear to
the customer as Dispatches your line of code would be as follows:
$Self->{CustomerPanelOwnSelection} = {'Dispatch' =>
'Dispatches'};
If you have a queue named Dispatch that is a subqueue of a
different queue called Tickets then your line of code would be like:
$Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' =>
'Dispatches'};
I hope this gets you where you need to be.
Thanks,
Brad
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Dehnert James Sr
Sent: Friday, August 26, 2005 11:45 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] User interface:Limited Queue access
I still seem to be doing something wrong here...
I added the following to my Config.pm
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
'Dispatch'};
because I want them to see the Dispatch queue ONLY. With this in
place Dispatch the only queue they see, but when a user tries to
enter a case they are getting the error below..
Error: Need TicketID!
Comment:
Traceback:
ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01
2005
Message: Need TicketID!
Traceback (4900):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91)
Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3)
Line: 311
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6)
Line: 677
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl
::
handler (v) Line: 48
Module: (eval) (v1.36) Line: 202
Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
Module: ModPerl::Registry::handler (v1.99) Line: 30
.. so, I commented line line out, restarted otrs and apache and
things are working again, but with all queues visible.
Have I committed a minor syntax error up there? Or perhaps I need to
put this line in a specific place in the Config.pm.
Any ideas?
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RE: [otrs] User interface:Limited Queue access
Title: RE: [otrs] User interface:Limited Queue access
It may be a simple syntax error.
If you have a queue named Dispatch and you wanted it to appear to the customer as Dispatches your line of code would be as follows:
$Self->{CustomerPanelOwnSelection} = {'Dispatch' => 'Dispatches'};
If you have a queue named Dispatch that is a subqueue of a different queue called Tickets then your line of code would be like:
$Self->{CustomerPanelOwnSelection} = {'Tickets::Dispatch' => 'Dispatches'};
I hope this gets you where you need to be.
Thanks,
Brad
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Dehnert James Sr
Sent: Friday, August 26, 2005 11:45 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] User interface:Limited Queue access
I still seem to be doing something wrong here...
I added the following to my Config.pm
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
'Dispatch'};
because I want them to see the Dispatch queue ONLY. With this in
place Dispatch the only queue they see, but when a user tries to
enter a case they are getting the error below..
Error: Need TicketID!
Comment:
Traceback:
ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01 2005
Message: Need TicketID!
Traceback (4900):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91)
Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::
handler (v) Line: 48
Module: (eval) (v1.36) Line: 202
Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
Module: ModPerl::Registry::handler (v1.99) Line: 30
.. so, I commented line line out, restarted otrs and apache and
things are working again, but with all queues visible.
Have I committed a minor syntax error up there? Or perhaps I need to
put this line in a specific place in the Config.pm.
Any ideas?
___
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Support oder Consulting für Ihr OTRS System?
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RE: [otrs] User interface:Limited Queue access
I still seem to be doing something wrong here...
I added the following to my Config.pm
# CustomerControlPanel Settings
$Self->{CustomerPanelOwnSelection} = {'First Queue Name' =>
'Dispatch'};
because I want them to see the Dispatch queue ONLY. With this in
place Dispatch the only queue they see, but when a user tries to
enter a case they are getting the error below..
Error: Need TicketID!
Comment:
Traceback:
ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01 2005
Message: Need TicketID!
Traceback (4900):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91)
Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::
handler (v) Line: 48
Module: (eval) (v1.36) Line: 202
Module: ModPerl::RegistryCooker::run (v1.36) Line: 202
Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168
Module: ModPerl::Registry::handler (v1.99) Line: 30
.. so, I commented line line out, restarted otrs and apache and
things are working again, but with all queues visible.
Have I committed a minor syntax error up there? Or perhaps I need to
put this line in a specific place in the Config.pm.
Any ideas?
___
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[otrs] Strange Error - Internal Error or Misconfiguration
I am getting an internal error or misconfiguration message after every page. Heres the really weird part, its after an OK code 200 message and theres no entry in the log. Yet after every single page, I get the error. Any ideas? Error Message after each page OK The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] SMTP Authentication
The [EMAIL PROTECTED] part I already had.
I changed the MXRecord setting as you
suggested, restarted the service and tried again. I tried to “compose
answer” but got hit with an invalid From address ([EMAIL PROTECTED]).
On my search for that setting, I went back into config.pm and realized that I
still had the SendmailModule information remarked out. I made it active,
relaunched OTRS, found the email addresses settings and put my email address
in. After restarting the service it appears to be working.
Thank you for your assistance.
-- Joe Fusco
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of West,
Bradley G.
Sent: Friday, August 26, 2005 9:06
AM
To: User questions and discussions
about OTRS.org
Subject: RE: [otrs] SMTP
Authentication
Joe,
Sometimes cable and DSL providers require
that your user name be in the format:
[EMAIL PROTECTED]
instead of
joe
You also may have a DNS name resolution
problem where your smtp host is not being resolved properly.
The only other thing I can think of is
changing the default parameter for check MX record to 0 in your Config.pm file.
$Self->{CheckMXRecord}
= 0;
I hope this points you in the right
direction
Brad
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Fusco
Sent: Friday, August 26, 2005 9:51
AM
To: otrs@otrs.org
Subject: [otrs] SMTP
Authentication
I’m running off a cable modem with the ISPs mail
system. I don’t have an email account set up with them for OTRS. I
have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would, however,
like to have OTRS send out notifications of ticket creation, resolution, etc.
I modified the config.pm file yesterday to include the
following:
# SendmailModule
$Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com';
$Self->{'SendmailModule::Port'} =
'25';
$Self->{'SendmailModule::AuthUser'} =
'myusername';
$Self->{'SendmailModule::AuthPassword'} = 'mypassword';
My email, using MS outlook and POP3, works fine. When
OTRS tries to send a message, I get “Authentication Failed.”
Is there some other setting I need to tweak or should I contact the cable
company’s High Speed Internet helpdesk to see what I need to do to
authenticate?
Thanks,
Joe Fusco
___
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=> http://www.otrs.de/
RE: [otrs] SMTP Authentication
Joe,
Sometimes cable and DSL providers require that your user
name be in the format:
[EMAIL PROTECTED]
instead of
joe
You also may have a DNS name resolution problem where your
smtp host is not being resolved properly.
The only other thing I can think of is changing the default
parameter for check MX record to 0 in your Config.pm file.
$Self->{CheckMXRecord} =
0;
I hope this points you in the right
direction
Brad
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Joe FuscoSent:
Friday, August 26, 2005 9:51 AMTo: otrs@otrs.orgSubject:
[otrs] SMTP Authentication
I’m running off a cable modem with
the ISPs mail system. I don’t have an email account set up with them for
OTRS. I have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would,
however, like to have OTRS send out notifications of ticket creation,
resolution, etc.
I modified the config.pm file
yesterday to include the following:
#
SendmailModule
$Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com';
$Self->{'SendmailModule::Port'} = '25';
$Self->{'SendmailModule::AuthUser'} =
'myusername';
$Self->{'SendmailModule::AuthPassword'} =
'mypassword';
My email, using MS outlook and POP3,
works fine. When OTRS tries to send a message, I get “Authentication
Failed.” Is there some other setting I need to tweak or should I contact
the cable company’s High Speed Internet helpdesk to see what I need to do to
authenticate?
Thanks,
Joe
Fusco
___
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
[otrs] Phone ticket answer creates new ticket
Hello everybody, I’ve been using OTRS 2.0.1 for a few days now, and noticed that when I create a new ticket using the “phone ticket” feature and the customer answers it (or its notification) another new ticket is created! Is it a normal behaviour or did I configured something wrong? Thanks in advance Matthieu ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] use a different customer db(s)
Hello OTRS, Let's say I have two customer dbs containing information about my customers. When a message is sent to my tech department I would like to read from those dbs and if the customer found (search after email address) to display some info and to set ticket priority to 4 (high). Does anyone have an implementation like this or have a clue on how to do it? Thanks, Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] SMTP Authentication
I’m running off a cable modem with the ISPs mail
system. I don’t have an email account set up with them for OTRS. I
have OTRS running local since I am the only user. I’m not worried
about incoming mail. I can easily create the tickets by hand. I would,
however, like to have OTRS send out notifications of ticket creation,
resolution, etc.
I modified the config.pm file yesterday to include the
following:
# SendmailModule
$Self->{'SendmailModule'} =
'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} =
'smtp.[mailprovider].com';
$Self->{'SendmailModule::Port'} =
'25';
$Self->{'SendmailModule::AuthUser'} =
'myusername';
$Self->{'SendmailModule::AuthPassword'}
= 'mypassword';
My email, using MS outlook and POP3, works fine. When
OTRS tries to send a message, I get “Authentication Failed.”
Is there some other setting I need to tweak or should I contact the cable
company’s High Speed Internet helpdesk to see what I need to do to
authenticate?
Thanks,
Joe Fusco
___
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Re: [otrs] Roles / Groups / Users
Daniel, As far as I can tell: Group permissions override Role permissions. Therefore, give no Group permissions except for the admin user and add everyone to one or more Roles. Assign Group permissions to Roles just like you would a normal user. T On 8/26/05, Daniel Balan <[EMAIL PROTECTED]> wrote: > Hello Otrs, > > Din some one implemented all these? > Is there any documentation in order to explain more about OTRS philosophy ? > > Daniel > > > > -- > This message was scanned for spam and viruses by BitDefender. > For more information please visit http://www.bitdefender.com/ > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > -- Heredocs, theredocs, everwhereadocsdocs old macdonald had a server farm he eyed the I/O ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Re: UPGRADE OTRS 1.3 to 2
Hi, Serge ALGAROTTI a écrit : [...] > When we run it (under the otrs account) we have: > > $HOME/bin/PostMasterPOP3.pl > Notice: PostMasterPOP3.pl is already running! thanks to Rob Cas, he give me the solution which works for my problem: === I had this problem with 2.0.0b4 but have not had it since upgrading to 2.0.1. We found we had to manually delete the PostMasterPOP3 entry in the process_id table, before things would run again as normal... Not sure if this will help you, as it doesn't explain what caused the issue in the first place... === -- Serge ALGAROTTI [http://www-cemef.cma.fr/] Ecole des Mines de Paris-CEMEF UMR CNRS n° 7635[tel: 04 93 95 75 75] Validation signature / Trusting signature: http://igc.cru.fr/trust.html ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] no more 'Phone call at %s' ?
Hi all, I'm currently upgrading OTRS 1.3.2 to 2.0.2 and in Language files I can't find variable 'Phone call at %s' => '' which was used to preset "Subject field" in "Create New Phone Ticket" view. Can someone tell me if it's still possible to preset that filed? TIA! best regards, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Notifications
Hi, I’ve a doubte. We’re using otrs as our trouble ticket system, and we have a little problem. We have configured the notifications to customers, but we only want to notify when a customer open a new ticket and when the ticket is closed, but not when the ticket has been changed of state, only the state closed. Is it possible to do? Thanks a lot. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Changing the link color of a URL in the footer
Hi Zeke, Each of the links in the footer has been assigned a 'class' (ie 'footeritem' or 'small'). You can use html to create a new class or define the 'style' inline. HTH, Graeme Dehnert James Sr wrote: > OK, I've massaged the customer interface into something appropriately > corporate looking, and I was able to add a link to the footer section > quite easily, however I cannot seem to effect a color change for that > link. > > As it sits, the default link color pretty much disappears on the > chosen background color. All I really want to do is have the link be > black before, during, and after clicking on it. > > I have played around with it a bit, but no luck so far. > > Can anyone tell me either 1) where this info is in the docs or 2) > just a direct pointer to what I need to tweak. > > > > > Thanks, > Zeke > > -- > mailto:[EMAIL PROTECTED] James "Zeke" Dehnert > Phone: 707 283 5042 Fax: 707 283 5001 > -= Eschew Obfuscation =- > "Life is racing, everything else is just waiting" > Cool and handy! ==>> http://www.spamgourmet.com > > > > > > > > > > > > > > > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- ~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
