date:20130222

Re: [otrs] Dynamic field

2013-02-22 Thread Gerald Young

If you've enabled it on a Note, it should be editable from there. Plus, it
encourages notation of why it is changed.


On Fri, Feb 22, 2013 at 4:09 PM, Luchtman, Kurt
wrote:

>  I have created a dynamic field that is visible is almost all of OTRS and
> is a required field to enter. My question is, can I make it editable so
> that if someone enters in accurate data that we can make the required
> change.
>
>
>
> In a nut shell I have 1 person in each county of our state that is
> providing assistance on our new application. Often these people change
> location and accidently enter the wrong county that they are in. I would
> like to make it so that agents are able to make that change so that we can
> get more accurate reports.
>
>
>
> Kurt
>
>
>
> 
>
> Kurt Luchtman
>
> NC FAST Desktop Support Manager
>
> 3724 National Drive #200
>
> Raleigh NC 27612
>
> 919-707-4198
>
>
>
> --
>
> Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized State official. Unauthorized disclosure of juvenile, health,
> legally privileged, or otherwise confidential information, including
> confidential information relating to an ongoing State procurement effort,
> is prohibited by law. If you have received this e-mail in error, please
> notify the sender immediately and delete all records of this e-mail.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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[otrs] Dynamic field

2013-02-22 Thread Luchtman, Kurt

I have created a dynamic field that is visible is almost all of OTRS and is a 
required field to enter. My question is, can I make it editable so that if 
someone enters in accurate data that we can make the required change.

In a nut shell I have 1 person in each county of our state that is providing 
assistance on our new application. Often these people change location and 
accidently enter the wrong county that they are in. I would like to make it so 
that agents are able to make that change so that we can get more accurate 
reports.

Kurt


Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198




Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties by an authorized State 
official. Unauthorized disclosure of juvenile, health, legally privileged, or 
otherwise confidential information, including confidential information relating 
to an ongoing State procurement effort, is prohibited by law. If you have 
received this e-mail in error, please notify the sender immediately and delete 
all records of this e-mail.
-
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Re: [otrs] OTRS now on github

2013-02-22 Thread David Boyes

> Would it be possible to have the .gitignore updated to exclude all locations
> that OTRS "writes" to (or what settings are required so can I configure OTRS
> to store it's data/configuration in a completely separate location). So that I
> can keep my local OTRS installation up-to-date with git but not have to worry
> about wiping out any data/configuration settings.

That's a pretty cool idea. I'll have to try that. 

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Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread David Boyes


unfortunatelly, there is no error. The the last entry in SMTP log 
(of Exchange server) is successfull authentication and that´s all.
Besides, the install script http://localhost/otrs/installer.pl found IMAPS and 
SMTPS is working fine

Then the problem is in the list of hosts that that SMTP server(s) are allowed 
to relay. You may be allowed to authenticate, but that doesn't mean that the 
SMTP server will relay your mail.
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Re: [otrs] OTRS now on github

2013-02-22 Thread Steven Carr

Fantastic!

Would it be possible to have the .gitignore updated to exclude all
locations that OTRS "writes" to (or what settings are required so can
I configure OTRS to store it's data/configuration in a completely
separate location). So that I can keep my local OTRS installation
up-to-date with git but not have to worry about wiping out any
data/configuration settings.

Thanks

Steve


On 21 February 2013 16:23, Martin Gruner  wrote:
> Dear all,
>
> as some of you may have already noticed, the OTRS framework,
> documentation and some utility modules have been migrated to git. We
> have updated the usage instructions on the website and in the
> documentation. If you still find places with outdated information,
> please let us know. We also plan to migrate more modules in future.
>
> All git content is hosted on an internal server that requires a user
> login. The OpenSource content is automatically published on github
> (https://github.com/OTRS).
> There you can find all necessary instructions on how to checkout the
> sources, look at files and their history. There you can also montior all
> che changes that happen via RSS feeds and notification emails. The
> changes in git will no longer appear on the existing "cvs-log" mailing list.
>
> If you are interested, you can register on github, clone our public
> modules and send us the changes you make for inclusion in the main
> repositories via a so-called "Pull Request". This makes OTRS better
> visible for developers and makes it easier to contribute to the product.
>
> If you have any questions or issues regarding the git migration, please
> let me know.
>
> Best regards, mg
> --
> Martin Gruner
> Senior Developer R&D
>
> OTRS AG
> Europaring 4
> 94315 Straubing
>
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I:  www.otrs.com/
>
> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751,
> USt-Nr.: DE256610065
> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André
> Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel
>
> Mehr als ein Help Desk-System – Prozess- und Kundenmanagement mit OTRS
> 3.2 – Jetzt Frühbucherrabatt sichern:
> http://www.otrs.com/de/loesungen/promotion/otrs-help-desk-32-special/
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Gerald Young

there's nothing that indicates a ticket was created in your logs?
There's no ticket history for that ticket (ticket zoom) that indicates any
sent message got sent?




On Fri, Feb 22, 2013 at 8:50 AM, Zemánek Jiří  wrote:

>  They maybe should but they obviously don´t. Maybe I have to set some
> verbosity for the logs, but where?
>
> ** **
>
> S pozdravem
>
> Jiří Zemánek
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Friday, February 22, 2013 2:42 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
> ** **
>
> The code says this is logged:
>
> $SMTP->data;
>
> eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } )
> };
>
> if ($@) {
>
> $Self->{LogObject}->Log(
>
> Priority => 'error',
>
> Message  => "Can't send message: $@!"
>
> );
>
> $SMTP->quit;
>
> return;
>
> }
>
> $SMTP->dataend;
>
> ** **
>
> Which means that OTRS Logs (From the Admin Menu) should give you more
> information.
>
> ** **
>
> ** **
>
> On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří  wrote:
> 
>
> [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1**
> **
>
> NOTICE: PostMasterMailbox.pl is already running but is starting again!
>
> IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl)
>
> Couldn't send mail: 550 5.7.1 Client does not have permissions to send as
> this sender
>
> at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172
>
> (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
> at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172
>
>  
>
> JZ
>
>  
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Friday, February 22, 2013 2:19 PM
>
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
>  
>
> seems as if postmaster is having trouble downloading all the emails ...
> you should try to run it from the command line and see what's up.
>
>  
>
> On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří  wrote:
> 
>
> Oh, and I created one job moving the rest (passed through PostMaster
> Filter) from Raw to NOTIFICATION queue
>
>  
>
> JZ
>
>  
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Zemánek Jiří
> *Sent:* Friday, February 22, 2013 2:03 PM
>
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
>  
>
> I have not configured autoreply, only the notification (in Notifications
> (Event) in the Admin menu) which the agent is not receiving.
>
> (As far as I can remember, everything is at defaults from installer.plscript. 
> I have just created Queues, one agent (me), System addresses and
> PostMaster Filter.) OTRS 3.1.12.
>
>  
>
> Here are the last few entries from OTRS Log (admin menu):
>
>  
>
> Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:50:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:45:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:40:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:35:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:30:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:25:01 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [201302221144/TEST 3 -
> komple] created (TicketID=36,Queue=NOTIFICA

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Gerald Young

The code says this is logged:
$SMTP->data;
eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } )
};
if ($@) {
$Self->{LogObject}->Log(
Priority => 'error',
Message  => "Can't send message: $@!"
);
$SMTP->quit;
return;
}
$SMTP->dataend;

Which means that OTRS Logs (From the Admin Menu) should give you more
information.



On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří  wrote:

>  [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1*
> ***
>
> NOTICE: PostMasterMailbox.pl is already running but is starting again!
>
> IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl)
>
> Couldn't send mail: 550 5.7.1 Client does not have permissions to send as
> this sender
>
> at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172
>
> (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
> at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172
>
> ** **
>
> JZ
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Friday, February 22, 2013 2:19 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
> ** **
>
> seems as if postmaster is having trouble downloading all the emails ...
> you should try to run it from the command line and see what's up.
>
> ** **
>
> On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří  wrote:
> 
>
> Oh, and I created one job moving the rest (passed through PostMaster
> Filter) from Raw to NOTIFICATION queue
>
>  
>
> JZ
>
>  
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Zemánek Jiří
> *Sent:* Friday, February 22, 2013 2:03 PM
>
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
>  
>
> I have not configured autoreply, only the notification (in Notifications
> (Event) in the Admin menu) which the agent is not receiving.
>
> (As far as I can remember, everything is at defaults from installer.plscript. 
> I have just created Queues, one agent (me), System addresses and
> PostMaster Filter.) OTRS 3.1.12.
>
>  
>
> Here are the last few entries from OTRS Log (admin menu):
>
>  
>
> Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:50:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:45:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:40:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:35:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:30:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:25:01 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [201302221144/TEST 3 -
> komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new)
> 
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter
> processing because of used 'StopAfterMatch' (Message-ID: <
> 11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param
> 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <
> 11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
>
> Fri Feb 22 13:20:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:20:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Removed PID
> (PostMasterMailbox/otrs/31592, because 1 hour old!
>
> Fri Feb 22 13:15:01 2013

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Gerald Young

seems as if postmaster is having trouble downloading all the emails ... you
should try to run it from the command line and see what's up.


On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří  wrote:

>  Oh, and I created one job moving the rest (passed through PostMaster
> Filter) from Raw to NOTIFICATION queue
>
> ** **
>
> JZ
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Zemánek Jiří
> *Sent:* Friday, February 22, 2013 2:03 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
>  ** **
>
> I have not configured autoreply, only the notification (in Notifications
> (Event) in the Admin menu) which the agent is not receiving.
>
> (As far as I can remember, everything is at defaults from installer.plscript. 
> I have just created Queues, one agent (me), System addresses and
> PostMaster Filter.) OTRS 3.1.12.
>
> ** **
>
> Here are the last few entries from OTRS Log (admin menu):
>
> ** **
>
> Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:50:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:45:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:40:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:35:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:30:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:25:01 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31904)!
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [201302221144/TEST 3 -
> komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new)
> 
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter
> processing because of used 'StopAfterMatch' (Message-ID: <
> 11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
>
> Fri Feb 22 13:20:17 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param
> 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <
> 11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
>
> Fri Feb 22 13:20:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:20:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Removed PID
> (PostMasterMailbox/otrs/31592, because 1 hour old!
>
> Fri Feb 22 13:15:01 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31592)!
>
> Fri Feb 22 13:10:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:10:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31592)!
>
> Fri Feb 22 13:05:01 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31592)!
>
> Fri Feb 22 13:00:02 2013   notice   OTRS-otrs.GenericAgent.pl-10
> Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
>
> Fri Feb 22 13:00:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31592)!
>
> Fri Feb 22 12:55:02 2013   notice
> OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox,
> because it's already running (otrs/31592)!
>
> ** **
>
> Regards
>
> JZ
>
> ** **
>
> *From:* otrs-boun...@otrs.org 
> [mailto:otrs-boun...@otrs.org]
> *On Behalf Of *Gerald Young
> *Sent:* Friday, February 22, 2013 1:39 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Zemánek Jiří

Oh, and I created one job moving the rest (passed through PostMaster Filter) 
from Raw to NOTIFICATION queue

JZ

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Zemánek 
Jiří
Sent: Friday, February 22, 2013 2:03 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have 
permissions to send as this sender

I have not configured autoreply, only the notification (in Notifications 
(Event) in the Admin menu) which the agent is not receiving.
(As far as I can remember, everything is at defaults from installer.pl script. 
I have just created Queues, one agent (me), System addresses and PostMaster 
Filter.) OTRS 3.1.12.

Here are the last few entries from OTRS Log (admin menu):

Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:45:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:35:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:25:01 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:20:17 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  New Ticket [201302221144/TEST 3 - komple] created 
(TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new)
Fri Feb 22 13:20:17 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' 
(Message-ID: 
<11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
Fri Feb 22 13:20:17 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: 
<11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
Fri Feb 22 13:20:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:20:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old!
Fri Feb 22 13:15:01 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 13:10:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:10:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 13:05:01 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 13:00:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:00:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 12:55:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!

Regards
JZ

From: otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young
Sent: Friday, February 22, 2013 1:39 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have 
permissions to send as this sender

Is the autoreply arriving at the destination? If so, that's not the problem. 
It's the notification sent to the agent, which is addressed in OTRS Sysconfig. 
If the agent is receiving notifications, check the OTRS Log from the admin menu 
and provide context for the error.

On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří 
mailto:zema...@oksyste

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Zemánek Jiří

I have not configured autoreply, only the notification (in Notifications 
(Event) in the Admin menu) which the agent is not receiving.
(As far as I can remember, everything is at defaults from installer.pl script. 
I have just created Queues, one agent (me), System addresses and PostMaster 
Filter.) OTRS 3.1.12.

Here are the last few entries from OTRS Log (admin menu):

Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:50:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:45:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:40:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:35:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:30:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:25:01 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31904)!
Fri Feb 22 13:20:17 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  New Ticket [201302221144/TEST 3 - komple] created 
(TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new)
Fri Feb 22 13:20:17 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' 
(Message-ID: 
<11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
Fri Feb 22 13:20:17 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: 
<11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)
Fri Feb 22 13:20:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:20:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old!
Fri Feb 22 13:15:01 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 13:10:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:10:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 13:05:01 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 13:00:02 2013   notice   OTRS-otrs.GenericAgent.pl-10 Run 
GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.
Fri Feb 22 13:00:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!
Fri Feb 22 12:55:02 2013   notice   OTRS-otrs.PostMasterMailbox.pl-10   
  Can't create PID PostMasterMailbox, because it's already running (otrs/31592)!

Regards
JZ

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald 
Young
Sent: Friday, February 22, 2013 1:39 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have 
permissions to send as this sender

Is the autoreply arriving at the destination? If so, that's not the problem. 
It's the notification sent to the agent, which is addressed in OTRS Sysconfig. 
If the agent is receiving notifications, check the OTRS Log from the admin menu 
and provide context for the error.

On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří 
mailto:zema...@oksystem.cz>> wrote:
Account used for authentication to SMTP server is this outsourcing@. So it 
has the permission.

Regards
JZ

From: otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of 
Gerald Young
Sent: Friday, February 22, 2013 1:08 PM

To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have 
permissions to send as this sender

what account is being used for authentication to your SMTP server? Does this 
account have permissions

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Gerald Young

Is the autoreply arriving at the destination? If so, that's not the
problem. It's the notification sent to the agent, which is addressed in
OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log
from the admin menu and provide context for the error.


On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří  wrote:

>  Account used for authentication to SMTP server is this outsourcing@.
> So it has the permission.
>
> ** **
>
> Regards
>
> JZ
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Friday, February 22, 2013 1:08 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
> ** **
>
> what account is being used for authentication to your SMTP server? Does
> this account have permissions to send as outsourcing@...?
>
> ** **
>
> On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří  wrote:
> 
>
> Hello,
>
>  
>
> unfortunatelly, there is no error. The the last entry in SMTP
> log (of Exchange server) is successfull authentication and that´s all.
>
> Besides, the install script http://localhost/otrs/installer.pl found
> IMAPS and SMTPS is working fine
>
>  
>
> Regards
>
> JZ
>
>  
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *David Boyes
> *Sent:* Thursday, February 21, 2013 5:36 PM
>
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
>  
>
> That error is coming from the remote SMTP server. There should be a
> message logged on their side as to what address you are actually sending in
> the SMTP envelope and the address it's coming from. Contact your SMTP
> provider and ask them for that data and what IP ranges from which you are
> authorized to send. Are you using SPF records in your DNS? If so, then
> default config of modern versions of sendmail enforces SPF declared mail
> servers. I doubt that your new OTRS server is declared as a legitimate
> source of email if you're in early testing. 
>
> ** **
>  --
>
>
> Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO
> 9001, ISO 27001 a ISO 14001:
> Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku
> důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele
> a smažte zprávu i přiložené soubory.
> Opravdu potřebujete vytisknout tento email? Myslete na přírodu.
>
> Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO
> 9001, ISO 27001 and ISO 14001:
> This message and all attached files are confidential and legally
> privileged. If you are not the intended recipient, please notify the sender
> and delete the message including all attachments.
> Please consider the environment before printing this email.
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> ** **
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Zemánek Jiří

Account used for authentication to SMTP server is this outsourcing@. So it 
has the permission.

Regards
JZ

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald 
Young
Sent: Friday, February 22, 2013 1:08 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have 
permissions to send as this sender

what account is being used for authentication to your SMTP server? Does this 
account have permissions to send as outsourcing@...?

On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří 
mailto:zema...@oksystem.cz>> wrote:
Hello,

unfortunatelly, there is no error. The the last entry in SMTP log 
(of Exchange server) is successfull authentication and that´s all.
Besides, the install script http://localhost/otrs/installer.pl found IMAPS and 
SMTPS is working fine

Regards
JZ

From: otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of David 
Boyes
Sent: Thursday, February 21, 2013 5:36 PM

To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have 
permissions to send as this sender

That error is coming from the remote SMTP server. There should be a message 
logged on their side as to what address you are actually sending in the SMTP 
envelope and the address it's coming from. Contact your SMTP provider and ask 
them for that data and what IP ranges from which you are authorized to send. 
Are you using SPF records in your DNS? If so, then default config of modern 
versions of sendmail enforces SPF declared mail servers. I doubt that your new 
OTRS server is declared as a legitimate source of email if you're in early 
testing.

Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 
9001, ISO 27001 a ISO 14001:
Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. 
Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte 
zprávu i přiložené soubory.
Opravdu potřebujete vytisknout tento email? Myslete na přírodu.

Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, 
ISO 27001 and ISO 14001:
This message and all attached files are confidential and legally privileged. If 
you are not the intended recipient, please notify the sender and delete the 
message including all attachments.
Please consider the environment before printing this email.

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

2013-02-22 Thread Gerald Young

what account is being used for authentication to your SMTP server? Does
this account have permissions to send as outsourcing@...?


On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří  wrote:

>  Hello,
>
>
>
> unfortunatelly, there is no error. The the last entry in SMTP
> log (of Exchange server) is successfull authentication and that´s all.
>
> Besides, the install script http://localhost/otrs/installer.pl found
> IMAPS and SMTPS is working fine
>
>
>
> Regards
>
> JZ
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *David Boyes
> *Sent:* Thursday, February 21, 2013 5:36 PM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
> permissions to send as this sender
>
>
>
> That error is coming from the remote SMTP server. There should be a
> message logged on their side as to what address you are actually sending in
> the SMTP envelope and the address it's coming from. Contact your SMTP
> provider and ask them for that data and what IP ranges from which you are
> authorized to send. Are you using SPF records in your DNS? If so, then
> default config of modern versions of sendmail enforces SPF declared mail
> servers. I doubt that your new OTRS server is declared as a legitimate
> source of email if you're in early testing.
>
> --
>
> Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO
> 9001, ISO 27001 a ISO 14001:
> Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku
> důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele
> a smažte zprávu i přiložené soubory.
> Opravdu potřebujete vytisknout tento email? Myslete na přírodu.
>
> Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO
> 9001, ISO 27001 and ISO 14001:
> This message and all attached files are confidential and legally
> privileged. If you are not the intended recipient, please notify the sender
> and delete the message including all attachments.
> Please consider the environment before printing this email.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Dynamic field

[otrs] Dynamic field

Re: [otrs] OTRS now on github

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] OTRS now on github

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender

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