[otrs-de] Fenstergröße IE 11 OTRS FAQ -> Lösungs-iframe zu klein
Hallo Liste, eingesetzte OTRS-Version: 5 Patchlevel 2 Browser: IE 11.0.9600, Firefox 42, Chrome 39.02171, Opera, Microsoft Edge aktuell haben wir begonnen das FAQ-Modul aktiv zu nutzen. Hierbei ist aufgefallen, dass das iframe-Feld des Bereiches "Lösung" sehr klein ist. Firefox, Chrome, Opera, und, Überraschung, Microsoft Edge stellen die größe des Iframe passend dar, lediglich der IE 11 weigert sich entsprechend zu sizen. Es scheint der Scrollbalken für die gesamte Seite zu fehlen, scrollen geht als nur im Bereich der Lösung. Gibt es einen workaround für dieses Problem bzw. ist das bekannt? Sorry wenn das hier schon mal behandelt wurde, ich lese erst seit gestern mit. Viele Grüße & Danke Julius - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de
[otrs] FAQ Navigation Elements
In the FAQ front end, is there a way to add the pagination navigation elements to the bottom of the screen, so that a user won't have to scroll all the way back to the top to select another page of results? -- --- - Nick Bright- - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - --- - Are your files safe?- - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - --- This email message and any attachments are intended solely for the use of the addressees hereof. This message and any attachments may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. If you have received this message in error, please promptly notify the sender by reply E-mail and immediately delete this message from your system. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ 2.3.2 Install error in OTRS 3.3.8 on Cent OS 6.2
Hello Friends, I am trying to install FAQ 2.3.2 on OTRS 3.3.8 on Cent OS 6.2 and getting below error: Backend ERROR: OTRS-CGI-00 Perl: 5.10.1 OS: linux Time: Mon Jul 21 11:53:23 2014 Message: Package is not installed, can't upgrade! I am about to submit a bug report. Has anyone faced the same error and resolved? Best Regards, Sujeeva Tissaarachchi- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] [OTRS] FAQ Module approval behavior
Hi list, We are using an 2.3.4 OTRS system with FAQ Module 1.5.6 installed. The FAQ::ApprovalRequired option has been activated and associated group and queue apparently correctly set up.But, as soon as an FAQ article is created, even before it's approval, it appears in the FAQ explorer and it's accessible by any agent. The behavior we would like to have is to get an article visible to agents only after the approval process complete. Is there something wrong in our configuration or expectation on approval workflow ? Thanks for your ideas ! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ Module approval behavior
Hi list, We are using an 3.3.7 OTRS system with FAQ Module 2.3.2 installed. The FAQ::ApprovalRequired option has been activated and associated group and queue apparently correctly set up.But, as soon as an FAQ article is created, even before it's approval, it appears in the FAQ explorer and it's accessible by any agent. The behavior we would like to have is to get an article visible to agents only after the approval process complete. Is there something wrong in our configuration or expectation on approval workflow ? Thanks for your ideas ! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] 答复： [OTRS] FAQ Module approval behavior
Sorry,pls donot reply this mail. --发件人：liziyi2006 liziyi2...@aliyun.com发送时间：2014年6月23日(星期一) 17:19收件人：otrs otrs@otrs.org主 题：[otrs] [OTRS] FAQ Module approval behavior Hi list, We are using an 2.3.4 OTRS system with FAQ Module 1.5.6 installed. The FAQ::ApprovalRequired option has been activated and associated group and queue apparently correctly set up.But, as soon as an FAQ article is created, even before it's approval, it appears in the FAQ explorer and it's accessible by any agent. The behavior we would like to have is to get an article visible to agents only after the approval process complete. Is there something wrong in our configuration or expectation on approval workflow ? Thanks for your ideas ! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ Search
How can I make the FAQ search more efficient. Example, 1 FAQ has the keywords of Split Decision date. Now, if I do a search for Split Decision, it will come up. But if I do a search for Split, Decision it won't come up. I need to be able to search using 2 or more keyword variables. I don't mind using Full Text search or Keyword search. Kurt Kurt Luchtman NC FAST Desktop Support Lead Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized State official. Unauthorized disclosure of juvenile, health, legally privileged, or otherwise confidential information, including confidential information relating to an ongoing State procurement effort, is prohibited by law. If you have received this e-mail in error, please notify the sender immediately and delete all records of this e-mail. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ in FileSystem and not in DB its possible?
Hi, my question is, as I can keep my FAQ files on my file system, and not in the DB, is it possible? someone has done? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ - Top 10 articles
Hi there At the Top 10 articles is showing the categories. When I'm logged in as user I can see that there are other categories, but cannot access them, how to hide the categories that the User can not access? Thank you Sergio - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article help
Hi Lukasz, Thanks for your reply on the FAQ article help. Im not sure if I understand what you said about the f_subject and other fields. Please let me know what are these f_subject, f_field1 etc .. What do these attributes represent when I select them ? Could you please tell me what they mean in terms of an individual FAQ article ? I see that if I select the output to CVS, I get an output in excel format . Do you mean setting the limit to above 74, it downloads more than 74 FAQ articles ? Please help me understand these questions. Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article help
Harg, this is going to be very long :D ... What Lukasz has indicated you are the fields related to the FAQ's tables in the OTRS database. OTRS store the information that you enter in the variuos forms of the tool in a repository. With the SELECT provided, that must be executed via command line after that you connect at the database (DB), you will have a list (textual) that should match your criteria. That means fields Symptoms, Problem, Solution... and so on. There are many other methods to connect at the db but I think that are out of scope/topic of that maillinglist/forum Cheers. MV On Wed, Mar 16, 2011 at 2:16 PM, Silver springs win...@gmail.com wrote: Hi Lukasz, Thanks for your reply on the FAQ article help. Im not sure if I understand what you said about the f_subject and other fields. Please let me know what are these f_subject, f_field1 etc .. What do these attributes represent when I select them ? Could you please tell me what they mean in terms of an individual FAQ article ? I see that if I select the output to CVS, I get an output in excel format . Do you mean setting the limit to above 74, it downloads more than 74 FAQ articles ? Please help me understand these questions. Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article help
Hey Winter, f_subject is the Title of the FAQ entry, f_field1 through f_field6 are other fields within the FAQ entry (solution, problem, symptom... etc), unfortunately I can not identify these for you as we are currently only using f_field3 (solution) and f_subject (we put our FAQ questions as the title of each entry). If you wish to find out what f_field 1 through 6 represent in your situation I would recommend doing a short test with limit set to 1. Attempting a 'select f_subject, f_field1, f_field2, f_field3, f_field4, f_field5, f_field6 from faq_item' with limit 1 as CVS then opening this file in excel or openoffice you can correlate each each variable with a column in the spreadsheet, for example f_subject would be column 1, f_field1 column 2 and so on... Then you would know which columns are of interest to you and change your select query based on that information. You are correct in assuming the limit correlates with the amount of articles that will be returned at once, that is why I indicated you should set the limit at or above 74, since you have indicated you have 74 FAQ entries you'd like to extract. Lukasz On Wed, Mar 16, 2011 at 7:16 AM, Silver springs win...@gmail.com wrote: Hi Lukasz, Thanks for your reply on the FAQ article help. Im not sure if I understand what you said about the f_subject and other fields. Please let me know what are these f_subject, f_field1 etc .. What do these attributes represent when I select them ? Could you please tell me what they mean in terms of an individual FAQ article ? I see that if I select the output to CVS, I get an output in excel format . Do you mean setting the limit to above 74, it downloads more than 74 FAQ articles ? Please help me understand these questions. Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ article help
Hi Please let me know if it is possible to download an FAQ article in OTRS. I'am looking for a way where we can download the content of an FAQ article but not the attachments. Some way where I can extract the data . We have about 74 FAQ articles . Copy and pasting all the articles would consume a lot of time. Please help Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article help
Hi Winter, You may want to try entering this into the SQL box in the administration section of OTRS. select f_subject, f_field1, f_field2, f_field3, f_field4, f_field5 from faq_item Then set the limit to above 74, and the output to CVS. You may not want to include all those f_fields, I know we are currently only using f_field3 (which is solution). Let me know if you have any questions. -- Lukasz Hadyna University of Alberta AICT Helpdesk 780-492-9005 On Tue, Mar 15, 2011 at 10:27 AM, Silver springs win...@gmail.com wrote: Hi Please let me know if it is possible to download an FAQ article in OTRS. I'am looking for a way where we can download the content of an FAQ article but not the attachments. Some way where I can extract the data . We have about 74 FAQ articles . Copy and pasting all the articles would consume a lot of time. Please help Winter. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ : reply with link instead of content
Hi, Within the FAQ module, when replying to a ticket, is it possible to add the FAQ link instead of a copy of the FAQ content ? If not, is it possible to declare a header before the FAQ content to state to the user that it has been copied from a FAQ article and that he is highly encouraged to browse the FAQ for more informations ? Thanks, Ionel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ : reply with link instead of content
Dear Ionel, The very latest version of the FAQ module does provide this option for public articles. On 08.03.2011, at 19:59, GARDAIS Ionel wrote: Within the FAQ module, when replying to a ticket, is it possible to add the FAQ link instead of a copy of the FAQ content ? If not, is it possible to declare a header before the FAQ content to state to the user that it has been copied from a FAQ article and that he is highly encouraged to browse the FAQ for more informations ? — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ : How to add a category
Hi list, I just installed the FAQ module on a test system with OTRS 3.0.6. I can see the FAQ menu and am part of the faq group but whenever I try to add a FAQ, it complains against non-existing categories. But how to create categories ? Thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager attachment: ionel_gardais.vcf- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ : How to add a category
http://otrs/otrs/index.pl?Action=AgentFAQCategory you should be in some other group I think not just FAQ (probably faq-admin) It should be a voice in the faq drop down menu On Mon, Mar 7, 2011 at 1:45 PM, Ionel GARDAIS ionel.gard...@tech-advantage.com wrote: Hi list, I just installed the FAQ module on a test system with OTRS 3.0.6. I can see the FAQ menu and am part of the faq group but whenever I try to add a FAQ, it complains against non-existing categories. But how to create categories ? Thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ : How to add a category
Hi Marco, Found my way : the correct group is faq_admin. Ionel On 03/07/2011 01:49 PM, Marco Vannini wrote: http://otrs/otrs/index.pl?Action=AgentFAQCategory you should be in some other group I think not just FAQ (probably faq-admin) It should be a voice in the faq drop down menu On Mon, Mar 7, 2011 at 1:45 PM, Ionel GARDAIS ionel.gard...@tech-advantage.com mailto:ionel.gard...@tech-advantage.com wrote: Hi list, I just installed the FAQ module on a test system with OTRS 3.0.6. I can see the FAQ menu and am part of the faq group but whenever I try to add a FAQ, it complains against non-existing categories. But how to create categories ? Thanks, Ionel -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Ionel GARDAIS Tech'Advantage CIO - IT Team manager attachment: ionel_gardais.vcf- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ for otrs 3 ?
Hi list, Is there a roadmap on when will the FAQ module be available for otrs 3 ? Thanks, Ionel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ for otrs 3 ?
Gardais Ionel wrote : Is there a roadmap on when will the FAQ module be available for otrs 3 ? Hi Ionel, the release date is March 15 according to : http://www.otrs.org/news/2010/release-calendar-otrs3/ Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ for otrs 3 ?
Thanks, I didn't get this post yet :) Ionel Le 2 nov. 2010 à 17:26, Alexander Halle a écrit : Gardais Ionel wrote : Is there a roadmap on when will the FAQ module be available for otrs 3 ? Hi Ionel, the release date is March 15 according to : http://www.otrs.org/news/2010/release-calendar-otrs3/ Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ installation
I installed FAQ module in my OTRS localhost environtment. But when I accessed http://localhost/otrs/faq.pl, I got an error. Please help me to get a documentation of setting up FAQ module. Really appreciate for any helps. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ installation
Correct option is http://localhost/otrs/public.pl FAQ install icon in the menu of agent and customer interface for access to this module. Julio Cesar Angulo Quiroz Telf.: 997066155 -Mensaje original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Ferdinandus Rudijanto Enviado el: Viernes, 17 de Septiembre de 2010 07:33 a.m. Para: otrs@otrs.org Asunto: [otrs] FAQ installation I installed FAQ module in my OTRS localhost environtment. But when I accessed http://localhost/otrs/faq.pl, I got an error. Please help me to get a documentation of setting up FAQ module. Really appreciate for any helps. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ search function - only single-word searches work
Michiel -- Thanks so much. Do you know when 2.4.8 will be available? Meanwhile, I'd like to put in some text directing users to use a single word in their searches. I've looked through the .dtl files in otrs/Kernel/Output/HTML/Standard but can't find the one that builds this form: http://shambhala.org/otrs/public.pl?Action=PublicFAQSubaction=SearchQuickSearch=1CategoryIDs=0What= Anyone know where this is located? Best, Greg On Apr 12, 2010, at 4:45 AM, otrs-requ...@otrs.org wrote: Date: Mon, 12 Apr 2010 13:28:21 +0200 From: Michiel Beijen michiel.bei...@otrs.com Subject: Re: [otrs] FAQ search function - only single-word searches work To: User questions and discussions about OTRS. otrs@otrs.org Message-ID: l2u9eda38a41004120428h5d761f3bpc0ca977a0666e...@mail.gmail.com Content-Type: text/plain; charset=UTF-8 Hi Greg, This was actually also reported as a bug, which has been fixed in upcoming 2.4.8. Please look at the bug report to see how to apply the patch to your existing 2.4.x installation. http://bugs.otrs.org/show_bug.cgi?id=4822 ((enjoy)) - Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:? http://www.otrs.com/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ search function - only single-word searches work
Hi Greg, This was actually also reported as a bug, which has been fixed in upcoming 2.4.8. Please look at the bug report to see how to apply the patch to your existing 2.4.x installation. http://bugs.otrs.org/show_bug.cgi?id=4822 ((enjoy)) - Michiel Beijen RD Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Sun, Apr 11, 2010 at 9:53 PM, Gregory Heffron g...@gregsportfolio.com wrote: I never heard a response to this one. Does anyone have an idea of how to allow for more complex (multi-word) searches? I've looked around in the sysconfig in the Admin section without results. Cheers, Greg Sent April 6th re: FAQ search function - only one-word searches work Right now, if I enter more than one word in the search field in the FAQ, nothing is found. Is there anyway to make it a standard and-or search? Sorry if this is obvious. I can't seem to find it in the manual. Best, Greg - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ search function - only single-word searches work
I never heard a response to this one. Does anyone have an idea of how to allow for more complex (multi-word) searches? I've looked around in the sysconfig in the Admin section without results. Cheers, Greg Sent April 6th re: FAQ search function - only one-word searches work Right now, if I enter more than one word in the search field in the FAQ, nothing is found. Is there anyway to make it a standard and-or search? Sorry if this is obvious. I can't seem to find it in the manual. Best, Greg - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ search function - only single-word searches work
Gregory Heffron wrote : I never heard a response to this one. Does anyone have an idea of how to allow for more complex (multi-word) searches? [...] Hi Greg, I tried successfully the same extended search operators that work for the ticket search (search for ExtendedSearchCondition in SysConfig). So you can use (AND) and || (OR). + also works (AND). Other operators may exist. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ search function - only one-word searches work
Right now, if I enter more than one word in the search field in the FAQ, nothing is found. Is there anyway to make it a standard and/or search? Sorry if this is obvious. I can't seem to find it in the manual. Best, Greg - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ 1.6.5 CGI Error?
Successful workaround: Performed a fresh install of OTRS 2.4.7 with mod_perl on a new machine This was simply to get the /otrs/perl folder which I copied to the existing machine that was having the error. I remapped the: PATH variable and the *.cgi *.pl mappings in IIS 6 from Strawberry Perl to the mod_perl file structure and it works. Nathan Campbell Dallas Symphony Orchestra From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nathan Campbell Sent: Friday, March 19, 2010 4:50 PM To: otrs@otrs.org Subject: [otrs] FAQ 1.6.5 CGI Error? FAQ Module appears to install properly, I am able to view it and add a category, but when I create a new article and attempt to save it - I get this error: CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. From that point on - the FAQ module always returns this error - even from the customer interface. I can uninstall and reinstall to get rid of the error, but as soon as I attempt to enter the first article it blows up. Platform: OTRS 2.4.7 FAQ 1.6.5 Win2K3 IIS 6 SQL 2005 Strawberry Perl OTRS has been running splendidly on this platform for several years. (with the exception of Strawberry Perl which started a couple of upgrades ago) Nathan Campbell Dallas Symphony Orchestra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Layout
Use you language .pm file in Kernel/language/xx.pm to translate it. Le 21/03/2010 22:24, Neil Grantham a écrit : There's a couple of things: 1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying Latest Created Items it says LatestCreatedItems Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it. Neil *From:* Alexander Halle ahalle-o...@radprax.de *To:* User questions and discussions about OTRS. otrs@otrs.org *Sent:* Sunday, 21 March, 2010 12:30:39 *Subject:* Re: [otrs] FAQ Layout Neil Grantham wrote : Nobody else looked at this 'problem' with the FAQ layout? Hi Neil, do you mean the missing blank line / vertical spacing ? AFAIK this isn't configuarble via SysConfig, I think you have to modify the template. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de http://www.radprax.de/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.r...@bnu.fr web: http://www.bnu.fr - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Layout
Guillaume Rehm wrote : Use you language .pm file in Kernel/language/xx.pm to translate it. Perhaps additionally a bug report makes sense since the spacing is missing with language setting English UK but not with English US or German. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Layout
As Alexander suggests - this might be a bug? Because, I checked en_FAQ.pm and I
have these lines
$Lang-{'You have already voted!'} = 'You have already voted!';
$Lang-{'No rate selected!'} = 'No rate selected!';
$Lang-{'Thanks for your vote!'} = '';
$Lang-{'Votes'} = '';
$Lang-{'LatestChangedItems'}= 'Latest changed Article';
$Lang-{'LatestCreatedItems'}= 'Latest created Article';
$Lang-{'Top10Items'}= 'Top 10 Articles';
$Lang-{'ArticleVotingQuestion'} = 'Did this article help?';
$Lang-{'SubCategoryOf'} = 'Subcategory of';
$Lang-{'QuickSearch'} = 'Quick Search';
$Lang-{'DetailSearch'} = 'Detail Search';
I made some edits to that to capitalise some words. I restarted httpd but it
has made no difference.
I use 2.4.7 of OTRS
Neil
From: Guillaume Rehm guillaume.r...@bnu.fr
To: Neil Grantham nei...@btinternet.com; User questions and discussions about
OTRS. otrs@otrs.org
Sent: Monday, 22 March, 2010 9:01:27
Subject: Re: [otrs] FAQ Layout
Use you language .pm file in
Kernel/language/xx.pm to translate it.
Le 21/03/2010 22:24, Neil Grantham a écrit :
There's a couple of things:
1) Under FAQ it says 'default comment'
2) The main section headers - as I posted originally - have not
spacing in them - this seems a very basic error for a major module
For example, instead of saying Latest Created Items it says
LatestCreatedItems
Quick Search is Quciksearch
Latest Changed Items is LatestChangedItems and
Top 10 items is Top10Items
It looks unprofessional to present to our clients using our help
system (even the OTRS website has these errors), so I'd like to know
how to correct it.
Neil
From: Alexander Halle ahalle-o...@radprax.de
To: User questions and
discussions about OTRS. otrs@otrs.org
Sent: Sunday, 21
March, 2010 12:30:39
Subject: Re: [otrs]
FAQ Layout
Neil Grantham wrote :
Nobody else looked at this 'problem' with the FAQ layout?
Hi Neil,
do you mean the missing blank line / vertical spacing ?
AFAIK this isn't configuarble via SysConfig, I think you have to modify
the template.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med.
Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] FAQ Layout
Try to translate by en.pm. For me I must put translations in fr.pm. I
don't have fr_FAQ.pm.
Le 22/03/2010 10:39, Neil Grantham a écrit :
As Alexander suggests - this might be a bug? Because, I checked
en_FAQ.pm and I have these lines
$Lang-{'You have already voted!'} = 'You have already voted!';
$Lang-{'No rate selected!'} = 'No rate selected!';
$Lang-{'Thanks for your vote!'} = '';
$Lang-{'Votes'} = '';
$Lang-{'LatestChangedItems'}= 'Latest changed Article';
$Lang-{'LatestCreatedItems'}= 'Latest created Article';
$Lang-{'Top10Items'}= 'Top 10 Articles';
$Lang-{'ArticleVotingQuestion'} = 'Did this article help?';
$Lang-{'SubCategoryOf'} = 'Subcategory of';
$Lang-{'QuickSearch'} = 'Quick Search';
$Lang-{'DetailSearch'} = 'Detail Search';
I made some edits to that to capitalise some words. I restarted httpd
but it has made no difference.
I use 2.4.7 of OTRS
Neil
*From:* Guillaume Rehm guillaume.r...@bnu.fr
*To:* Neil Grantham nei...@btinternet.com; User questions and
discussions about OTRS. otrs@otrs.org
*Sent:* Monday, 22 March, 2010 9:01:27
*Subject:* Re: [otrs] FAQ Layout
Use you language .pm file in Kernel/language/xx.pm to translate it.
Le 21/03/2010 22:24, Neil Grantham a écrit :
There's a couple of things:
1) Under FAQ it says 'default comment'
2) The main section headers - as I posted originally - have not
spacing in them - this seems a very basic error for a major module
For example, instead of saying Latest Created Items it says
LatestCreatedItems
Quick Search is Quciksearch
Latest Changed Items is LatestChangedItems and
Top 10 items is Top10Items
It looks unprofessional to present to our clients using our help
system (even the OTRS website has these errors), so I'd like to know
how to correct it.
Neil
*From:* Alexander Halle ahalle-o...@radprax.de
*To:* User questions and discussions about OTRS. otrs@otrs.org
*Sent:* Sunday, 21 March, 2010 12:30:39
*Subject:* Re: [otrs] FAQ Layout
Neil Grantham wrote :
Nobody else looked at this 'problem' with the FAQ layout?
Hi Neil,
do you mean the missing blank line / vertical spacing ?
AFAIK this isn't configuarble via SysConfig, I think you have to
modify the template.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med.
Renate Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de http://www.radprax.de/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail:guillaume.r...@bnu.fr
web:http://www.bnu.fr
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] FAQ Layout
Can you explain how as the 2 files seem to have different formats for the
translations!
Thanks
From: Guillaume Rehm guillaume.r...@bnu.fr
To: Neil Grantham nei...@btinternet.com; User questions and discussions about
OTRS. otrs@otrs.org
Sent: Monday, 22 March, 2010 10:35:46
Subject: Re: [otrs] FAQ Layout
Try to translate by en.pm. For me I must put translations in fr.pm. I don't
have fr_FAQ.pm.
Le 22/03/2010 10:39, Neil Grantham a écrit :
As Alexander suggests - this might be a bug? Because, I checked en_FAQ.pm and I
have these lines
$Lang-{'You have already voted!'} = 'You have already voted!';
$Lang-{'No rate selected!'} = 'No rate selected!';
$Lang-{'Thanks for your vote!'} = '';
$Lang-{'Votes'} = '';
$Lang-{'LatestChangedItems'} = 'Latest changed Article';
$Lang-{'LatestCreatedItems'} = 'Latest created Article';
$Lang-{'Top10Items'} = 'Top 10 Articles';
$Lang-{'ArticleVotingQuestion'} = 'Did this article help?';
$Lang-{'SubCategoryOf'} = 'Subcategory of';
$Lang-{'QuickSearch'} = 'Quick Search';
$Lang-{'DetailSearch'} = 'Detail Search';
I made some edits to that to capitalise some words. I restarted httpd but it
has made no difference.
I use 2.4.7 of OTRS
Neil
From: Guillaume Rehm guillaume.r...@bnu.fr
To: Neil Grantham nei...@btinternet.com; User questions and discussions
about OTRS. otrs@otrs.org
Sent: Monday, 22 March, 2010 9:01:27
Subject: Re: [otrs] FAQ Layout
Use you language .pm file in Kernel/language/xx.pm to translate it.
Le 21/03/2010 22:24, Neil Grantham a écrit :
There's a couple of things:
1) Under FAQ it says 'default comment'
2) The main section headers - as I posted originally - have not spacing in
them - this seems a very basic error for a major module
For example, instead of saying Latest Created Items it says
LatestCreatedItems
Quick Search is Quciksearch
Latest Changed Items is LatestChangedItems and
Top 10 items is Top10Items
It looks unprofessional to present to our clients using our help system (even
the OTRS website has these errors), so I'd like to know how to correct it.
Neil
From: Alexander Halle ahalle-o...@radprax.de
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Sunday, 21 March, 2010 12:30:39
Subject: Re: [otrs] FAQ Layout
Neil Grantham wrote :
Nobody else looked at this 'problem' with the FAQ layout?
Hi Neil,
do you mean the missing blank line / vertical spacing ?
AFAIK this isn't configuarble via SysConfig, I think you have to modify the
template.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo
Re: [otrs] FAQ Layout
Neil Grantham wrote : Nobody else looked at this 'problem' with the FAQ layout? Hi Neil, do you mean the missing blank line / vertical spacing ? AFAIK this isn't configuarble via SysConfig, I think you have to modify the template. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Layout
There's a couple of things: 1) Under FAQ it says 'default comment' 2) The main section headers - as I posted originally - have not spacing in them - this seems a very basic error for a major module For example, instead of saying Latest Created Items it says LatestCreatedItems Quick Search is Quciksearch Latest Changed Items is LatestChangedItems and Top 10 items is Top10Items It looks unprofessional to present to our clients using our help system (even the OTRS website has these errors), so I'd like to know how to correct it. Neil From: Alexander Halle ahalle-o...@radprax.de To: User questions and discussions about OTRS. otrs@otrs.org Sent: Sunday, 21 March, 2010 12:30:39 Subject: Re: [otrs] FAQ Layout Neil Grantham wrote : Nobody else looked at this 'problem' with the FAQ layout? Hi Neil, do you mean the missing blank line / vertical spacing ? AFAIK this isn't configuarble via SysConfig, I think you have to modify the template. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Layout
Nobody else looked at this 'problem' with the FAQ layout? From: Neil Grantham nei...@btinternet.com To: OTRS Mailing list otrs@otrs.org Sent: Saturday, 13 March, 2010 12:15:56 Subject: [otrs] FAQ Layout Hi list On the FAQ layout, the right hand column headers have no spacing in them. How can I change this? I can't see anything in sysconfig::faq IE they have these headings: QuickSearch LatestCreatedItems LatestChangedItems Top10Items Thanks Neil- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ 1.6.5 CGI Error?
FAQ Module appears to install properly, I am able to view it and add a category, but when I create a new article and attempt to save it - I get this error: CGI Error The specified CGI application misbehaved by not returning a complete set of HTTP headers. From that point on - the FAQ module always returns this error - even from the customer interface. I can uninstall and reinstall to get rid of the error, but as soon as I attempt to enter the first article it blows up. Platform: OTRS 2.4.7 FAQ 1.6.5 Win2K3 IIS 6 SQL 2005 Strawberry Perl OTRS has been running splendidly on this platform for several years. (with the exception of Strawberry Perl which started a couple of upgrades ago) Nathan Campbell Dallas Symphony Orchestra - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ Layout
Hi list On the FAQ layout, the right hand column headers have no spacing in them. How can I change this? I can't see anything in sysconfig::faq IE they have these headings: QuickSearch LatestCreatedItems LatestChangedItems Top10Items Thanks Neil- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ module usage
Hello all is possible to create a FAQ article directly from a Ticket Note (any special TicketType maybe) ? Thx! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ Module and inserting into replies.
Hi When inserting FAQ documents in replies, only the Subject field gets changed. The message body only gets a few line breaks and no text. Anyone know how to fix ? OTRS 2.4.5 / ITSM 1.3.2 Best regards Morten B - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ - Customise the Public FrontEnd.
Hi, Can somebody please tell me how I go about adding the company logo/name etc.. Thanks Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ - Customise the Public FrontEnd.
Hi Rosanna, This is a common query and has been posted quite a few times in this mailing list. Please follow the guide located in the OTRS docs on Themes http://doc.otrs.org/2.4/en/html/c2079.html Cheers, On Tue, Jan 26, 2010 at 4:36 PM, Marretta, Rosanna rosanna.marre...@yrclogistics.com wrote: Hi, Can somebody please tell me how I go about adding the company logo/name etc.. Thanks Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS FAQ module -- creating categories/articles?
I just installed the FAQ module. I added myself to the faq groups, logged out, logged back in. The FAQ icon appeared at the top of my screen. Hurray. But when I click the icon, it shows no categories or articles. Also, there's no buttons to add any. The FAQ manual (PDF) says to add categories, but doesn't say how. I'm sure this is easy, but I can't figure it out. Best, Greg - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS FAQ module -- creating categories/articles?
Gregory Heffron wrote : I just installed the FAQ module. I added myself to the faq groups, logged out, logged back in. The FAQ icon appeared at the top of my screen. Hurray. But when I click the icon, it shows no categories or articles. Also, there's no buttons to add any. The FAQ manual (PDF) says to add categories, but doesn't say how. I'm sure this is easy, but I can't figure it out. Hello Greg, 1. check again, if you're member of the group faq_admin 2. what submenu icons appear (usally on the right side) when you click the faq icon ? 3. try to call /index.pl?Action=AgentFAQSubaction=Add 4. try to call /index.pl?Action=AgentFAQSubaction=Category Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ and OTRS 2.2.x
Hello, We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message : ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 Message: Permission denied! Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 It seems I do not have the correct permission. How can I know what type of user I should be ? Regards. Eric Boudrand - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ and OTRS 2.2.x
Hi Eric, In otrs go to Admin, then Users - Groups and select your account. Do you have associated privileges to faq and faq_admin? Regards, David On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand e...@sistech.fr wrote: Hello, We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message : ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 Message: Permission denied! Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 It seems I do not have the correct permission. How can I know what type of user I should be ? Regards. Eric Boudrand - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ and OTRS 2.2.x
Hi, I had all faq privileges but faq_admin was not created. I created it and updated my account. I still cannot access the FAQ. Regards. Eric David Holder a écrit : Hi Eric, In otrs go to Admin, then Users - Groups and select your account. Do you have associated privileges to faq and faq_admin? Regards, David On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand e...@sistech.fr mailto:e...@sistech.fr wrote: Hello, We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message : ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 Message: Permission denied! Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 It seems I do not have the correct permission. How can I know what type of user I should be ? Regards. Eric Boudrand - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ and OTRS 2.2.x
I found that my table faq_category_group in the database is empty. There is no category. There are faq articles in the database. We updated OTRS this summer from 2.1.x to 2.2.x. Maybe something is missing. Eric Eric Boudrand a écrit : Hi, I had all faq privileges but faq_admin was not created. I created it and updated my account. I still cannot access the FAQ. Regards. Eric David Holder a écrit : Hi Eric, In otrs go to Admin, then Users - Groups and select your account. Do you have associated privileges to faq and faq_admin? Regards, David On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand e...@sistech.fr mailto:e...@sistech.fr wrote: Hello, We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message : ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 Message: Permission denied! Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 It seems I do not have the correct permission. How can I know what type of user I should be ? Regards. Eric Boudrand - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ and OTRS 2.2.x
Hi David, It works now. The group faq_admin was not created. I can access to the FAQ now. Thanks. Regards. Eric Boudrand David Holder a écrit : Hi Eric, In otrs go to Admin, then Users - Groups and select your account. Do you have associated privileges to faq and faq_admin? Regards, David On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand e...@sistech.fr mailto:e...@sistech.fr wrote: Hello, We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message : ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010 Message: Permission denied! Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 It seems I do not have the correct permission. How can I know what type of user I should be ? Regards. Eric Boudrand - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ
Heather Bissell wrote : The section are missing in view, add and edit mode for both agents and customers. I have attached screen prints. It is like the system doesn't know that these sections, which are defined as public should be displayed. Changing them to internal allows the agents to see the section, but then the customer will defiantly not seem them which doesn't help. Hello Heather, I regret, I don't know how to solve this. Since the state internal shows everything but the state external not you could test the state public to get more information for fault isolation. Common advices may also help like checking the log or posting your SysConfig FAQ - Core::Item. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ
Heather Bissell wrote : [...] Figure 1 from System 1 shows a print screen of a FAQ and as you can see the Symptom, Problem Solution sections are missing unlike in Figure 2 from System 2. [...] Hello Heather, are the sections completly missing or just in view mode but not in edit mode ? I once had the latter case caused by invalid HTML. The article used rich text and somehow contained HTML header tags that weren't allowed at that place. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ width
My FAQ width is showing very narrow on the public FAQ pages. I compare them to the demo FAQ from the otrs.org website and there it is centered nicely. Mine is about half as wide as my screen stuck to the left side of the monitor. Does anybody know what file to edit, maybe a .dtl file and possible what line to edit? I have my own theme working fine. Thank you, Craig ~~~ Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu ~~~ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] faq on 2.4.4
Hello OTRS users, I'm having some problems trying to get the FAQ module to work on OTRS 2.4.4. The install went fine, it created the faq and faq_admin groups and I can see the icon on the toolbar. I've added my user to both the faq and faq_admin group with full permissions, but when I try to add categories or even create a faq it tells me Access Denied with the message insufficient permissions. Nothing useful shows up in the log. Any ideas on how to get it working? did I miss a step? Already tried logging out and back in, restarting apache and otrs. Thanks, Giordano - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ pictures taking longer to load for customers
Hi again, I am still having a problem with pictures taking forever to load. I reduced the size of the pictures I have embedded in the article, but size doesn't seem to matter here as none of the pictures are loading across all customer viewable FAQ's for at least 3 or 4 mins.. (it just shows the small broken picture icon) then suddenly all of them are viewable. While waiting for a picture to load, I right-clicked on the broken picture link and it got me to log in as Admin and then I got a download prompt asking me did I want to save or view the file... I could download and view the file ok then. I know there is a bug where if an internal article that contains pictures is converted to an external (public) one, the pictures are not viewable... I think I probably changed a few from internal to external (customer), but at least one or two were always external (customer), and their pictures are taking ages to load. Logged on as an Admin I have no problems at all... all pictures are instantly viewable. Strange. Suggestions very welcome! I'm getting lots of bad votes in the FAQ's due to non-existent pics! :( Thanks Emily Emily Flynn emily.fl...@zurichbank.com Sent by: otrs-boun...@otrs.org 05/08/2009 16:16 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, Thanks for your reply. I will try a reduction in image size, but I am based in the same office as the OTRS server and I am logging on as both Admin and Customer on the same pc and I experience the delay. I'll see how the size reduction goes anyways, Thanks Emily Rory rcler...@gmail.com Sent by: otrs-boun...@otrs.org 05/08/2009 16:08 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, 350KB is quite big for web based images. That's almost 1MB just for your images. If the customers are coming in over a WAN this could be effecting things. You could firstly try to reduce them by saving them with either jpeg or png compression. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Emily Flynn emily.fl...@zurichbank.com: (OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have Any suggestions on what I could do to resolve this? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ pictures taking longer to load for customers
Hi again, I am still having a problem with pictures taking forever to load. I reduced the size of the pictures I have embedded in the article, but size doesn't seem to matter here as none of the pictures are loading across all customer viewable FAQ's for at least 3 or 4 mins.. (it just shows the small broken picture icon) then suddenly all of them are viewable. While waiting for a picture to load, I right-clicked on the broken picture link and it got me to log in as Admin and then I got a download prompt asking me did I want to save or view the file... I could download and view the file ok then. I know there is a bug where if an internal article that contains pictures is converted to an external (public) one, the pictures are not viewable... I think I probably changed a few from internal to external (customer), but at least one or two were always external (customer), and their pictures are taking ages to load. Logged on as an Admin I have no problems at all... all pictures are instantly viewable. Strange. Suggestions very welcome! I'm getting lots of bad votes in the FAQ's due to non-existent pics! :( Thanks Emily Emily Flynn emily.fl...@zurichbank.com Sent by: otrs-boun...@otrs.org 05/08/2009 16:16 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, Thanks for your reply. I will try a reduction in image size, but I am based in the same office as the OTRS server and I am logging on as both Admin and Customer on the same pc and I experience the delay. I'll see how the size reduction goes anyways, Thanks Emily Rory rcler...@gmail.com Sent by: otrs-boun...@otrs.org 05/08/2009 16:08 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, 350KB is quite big for web based images. That's almost 1MB just for your images. If the customers are coming in over a WAN this could be effecting things. You could firstly try to reduce them by saving them with either jpeg or png compression. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Emily Flynn emily.fl...@zurichbank.com: (OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have Any suggestions on what I could do to resolve this? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ pictures taking longer to load for customers
(OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have Any suggestions on what I could do to resolve this? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ pictures taking longer to load for customers
Hi, 350KB is quite big for web based images. That's almost 1MB just for your images. If the customers are coming in over a WAN this could be effecting things. You could firstly try to reduce them by saving them with either jpeg or png compression. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Emily Flynn emily.fl...@zurichbank.com: (OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have Any suggestions on what I could do to resolve this? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ pictures taking longer to load for customers
Hi, Thanks for your reply. I will try a reduction in image size, but I am based in the same office as the OTRS server and I am logging on as both Admin and Customer on the same pc and I experience the delay. I'll see how the size reduction goes anyways, Thanks Emily Rory rcler...@gmail.com Sent by: otrs-boun...@otrs.org 05/08/2009 16:08 Please respond to User questions and discussions about OTRS. otrs@otrs.org To User questions and discussions about OTRS. otrs@otrs.org cc Subject Re: [otrs] FAQ pictures taking longer to load for customers Hi, 350KB is quite big for web based images. That's almost 1MB just for your images. If the customers are coming in over a WAN this could be effecting things. You could firstly try to reduce them by saving them with either jpeg or png compression. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Emily Flynn emily.fl...@zurichbank.com: (OTRS version 2.3.4, FAQ version 1.5.4) Hi all, I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have Any suggestions on what I could do to resolve this? Thanks Emily - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ: receiving emails through IMAPS
Michiel Beijen wrote: Run perl otrs\bin\otrs.checkModules and see what perl modules you're missing for IMAPS. Then install those... Incidentally, that was my own problem. Thanks for the info! Good luck! -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jul 10, 2009 6:55 PM, Jon Accornero jgaccorn...@gmail.com mailto:jgaccorn...@gmail.com wrote: For some reason, I don't have an IMAPS option under the AdminMailAccount drop down. I'm running the windows version 2.4 beta. I also do not see this option on the linux version. Is there something that needs to be configured in order for you to be able to have the IMAPS show up as an option? Thanks! - jon *From:* otrs-boun...@otrs.org mailto:otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org mailto:otrs-boun...@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Friday, July 10, 2009 12:43 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FAQ: receiving emails through IMAPS Hi Mauricio, Under Admin-PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choos... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ Module approval behavior
Hi list, We are using an 2.3.4 OTRS system with FAQ Module 1.5.6 installed. The FAQ::ApprovalRequired option has been activated and associated group and queue apparently correctly set up. But, as soon as an FAQ article is created, even before it's approval, it appears in the FAQ explorer and it's accessible by any agent. The behavior we would like to have is to get an article visible to agents only after the approval process complete. Is there something wrong in our configuration or expectation on approval workflow ? Thanks for your ideas ! Stephane - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ: receiving emails through IMAPS
Quick interface question: in the postmaster mail account page (Admin-PostMaster Mail Account), how do you setup an email to receive messages through imaps? From the documentation, I believe it can be done using procmail/formail, but I was wondering if it can be done right from the otrs web interface. I guess what confuses me is that under [Mail Account Management], I can only add a POP3 account. And then, under [Note] there is a form-looking thingie that seems to do what I want but I do not see how can I make anything I enter there be committed/assigned to the user. Am I being clear as stirred mud as usual? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ: receiving emails through IMAPS
Hi Mauricio, Under Admin-PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choose IMAP, IMAPS, POP3, POP3S, take a look at http://www.mail-archive.com/otrs@otrs.org/msg25935.html Please do your best to clearly explain what you're trying to accomplish, that way we can better help you Greetings, Leonardo Certuche On Fri, Jul 10, 2009 at 11:24 AM, Mauricio Tavares raubvo...@gmail.comwrote: Quick interface question: in the postmaster mail account page (Admin-PostMaster Mail Account), how do you setup an email to receive messages through imaps? From the documentation, I believe it can be done using procmail/formail, but I was wondering if it can be done right from the otrs web interface. I guess what confuses me is that under [Mail Account Management], I can only add a POP3 account. And then, under [Note] there is a form-looking thingie that seems to do what I want but I do not see how can I make anything I enter there be committed/assigned to the user. Am I being clear as stirred mud as usual? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ: receiving emails through IMAPS
For some reason, I don't have an IMAPS option under the AdminMailAccount drop down. I'm running the windows version 2.4 beta. I also do not see this option on the linux version. Is there something that needs to be configured in order for you to be able to have the IMAPS show up as an option? Thanks! - jon _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leonardo Certuche Sent: Friday, July 10, 2009 12:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] FAQ: receiving emails through IMAPS Hi Mauricio, Under Admin-PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choose IMAP, IMAPS, POP3, POP3S, take a look at http://www.mail-archive.com/otrs@otrs.org/msg25935.html Please do your best to clearly explain what you're trying to accomplish, that way we can better help you Greetings, Leonardo Certuche On Fri, Jul 10, 2009 at 11:24 AM, Mauricio Tavares raubvo...@gmail.com wrote: Quick interface question: in the postmaster mail account page (Admin-PostMaster Mail Account), how do you setup an email to receive messages through imaps? From the documentation, I believe it can be done using procmail/formail, but I was wondering if it can be done right from the otrs web interface. I guess what confuses me is that under [Mail Account Management], I can only add a POP3 account. And then, under [Note] there is a form-looking thingie that seems to do what I want but I do not see how can I make anything I enter there be committed/assigned to the user. Am I being clear as stirred mud as usual? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ: receiving emails through IMAPS
Run perl otrs\bin\otrs.checkModules and see what perl modules you're missing for IMAPS. Then install those... Good luck! -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Jul 10, 2009 6:55 PM, Jon Accornero jgaccorn...@gmail.com wrote: For some reason, I don't have an IMAPS option under the AdminMailAccount drop down. I'm running the windows version 2.4 beta. I also do not see this option on the linux version. Is there something that needs to be configured in order for you to be able to have the IMAPS show up as an option? Thanks! - jon -- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Friday, July 10, 2009 12:43 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FAQ: receiving emails through IMAPS Hi Mauricio, Under Admin-PostMaster Mail Account (/index.pl?Action=AdminMailAccount) you can choos... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ articles not visible for customers
We have it set up so that all customer users are added the the FAQ group by default. We have added the agents to the FAQ group as well and the articles don't show up for them either in the customer interface. We can see the FAQ categories and article counts but cannot look at the articles. Linda _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Yogesh Desai Sent: Tuesday, June 23, 2009 2:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] FAQ articles not visible for customers Have you assigned the group faq to the customer user. Thanks, Yogesh From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Linda Lewis Sent: Tuesday, June 23, 2009 11:34 PM To: otrs@otrs.org Subject: [otrs] FAQ articles not visible for customers We are just beginning with OTRS. We have created some FAQ articles and have them set to the public (all) state. When we log into the customer interface, the FAQ categories and article counts show up but we can't see the articles. Nothing shows up when we search. Nothing shows up under latest created article, latest changed article, or top 10 articles. They all show up in the agent interface. Changing the articles to external (customer) didn't help either. If anyone has any ideas on how we can get them to show up, it would be very helpful. TIA. Linda Lewis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ module 1.5.4
Dear all, I'm using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? Thank you in advace for your help Regards Mario Internet Email Confidentiality Footer - La presente comunicazione, con le informazioni in essa contenute e ogni documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, comunicazione, divulgazione o simili basate sul contenuto di tali informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata notizia al mittente e di distruggere il messaggio originale e ogni file allegato senza farne copia alcuna o riprodurne in alcun modo il contenuto. This e-mail and its attachments are intended for the addressee(s) only and are confidential and/or may contain legally privileged information. If you have received this message by mistake or are not one of the addressees above, you may take no action based on it, and you may not copy or show it to anyone; please reply to this e-mail and point out the error which has occurred. - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ module 1.5.4
Hi Mario, Considering the error message, what would you think? ;-) Some error messages in OTRS might not be the most user-friendly, but this one is in my opinion very complete and clear. What you could do is checkout the HEAD branch from CVS and use that, but I'll have to state that you can only use that (and also beta3) for testing and/or development and NOT for production use. See this section of the Developer Manual for instructions on checking out from CVS. For the FAQ module the module name is 'FAQ' (and not 'otrs' as in the example). http://doc.otrs.org/developer/2.4/en/html/c1159.html After checking out you'd need to link the modules together using link.pl: http://doc.otrs.org/developer/2.4/en/html/x1173.html If you would go this route, please file any bugs you might encounter on the bugzilla: http://bugs.otrs.org Kind regards, Michiel On Wed, Jun 24, 2009 at 13:04, Marchesi Mariomario.march...@italtel.it wrote: Dear all, I’m using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? Thank you in advace for your help Regards Mario Internet Email Confidentiality Footer La presente comunicazione, con le informazioni in essa contenute e ogni documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, comunicazione, divulgazione o simili basate sul contenuto di tali informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata notizia al mittente e di distruggere il messaggio originale e ogni file allegato senza farne copia alcuna o riprodurne in alcun modo il contenuto. This e-mail and its attachments are intended for the addressee(s) only and are confidential and/or may contain legally privileged information. If you have received this message by mistake or are not one of the addressees above, you may take no action based on it, and you may not copy or show it to anyone; please reply to this e-mail and point out the error which has occurred. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ module 1.5.4
Hi Mario, I had the same question to the OTRS guys some days ago. The answer was, there will be a FAQ module with the release of OTRS version 2.4.1 which is planned for mid of June. I also tried to install it and the only chance to come around this is to use a CVS version and build the module by hand (with the new framework 2.4 dependency). I did not finish this yet, but this is the way how I’m trying it the next days when I can spend my time on this again. Cheers, Patrick -- iBrams ∙ Integrated Brand Management Solution: http://www.ibrams.com/ mailto:p.sch...@ibrams.com, phone: +49 (0) 69 405 66 93 51 Geschäftsführer: Andreas Michalski - AG Frankfurt, HRA 44435, Sitz Frankfurt From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marchesi Mario Sent: Wednesday, June 24, 2009 1:04 PM To: otrs@otrs.org Subject: [otrs] FAQ module 1.5.4 Dear all, I’m using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? Thank you in advace for your help Regards Mario Internet Email Confidentiality Footer La presente comunicazione, con le informazioni in essa contenute e ogni documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, comunicazione, divulgazione o simili basate sul contenuto di tali informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata notizia al mittente e di distruggere il messaggio originale e ogni file allegato senza farne copia alcuna o riprodurne in alcun modo il contenuto. This e-mail and its attachments are intended for the addressee(s) only and are confidential and/or may contain legally privileged information. If you have received this message by mistake or are not one of the addressees above, you may take no action based on it, and you may not copy or show it to anyone; please reply to this e-mail and point out the error which has occurred. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ articles not visible for customers
We are just beginning with OTRS. We have created some FAQ articles and have them set to the public (all) state. When we log into the customer interface, the FAQ categories and article counts show up but we can't see the articles. Nothing shows up when we search. Nothing shows up under latest created article, latest changed article, or top 10 articles. They all show up in the agent interface. Changing the articles to external (customer) didn't help either. If anyone has any ideas on how we can get them to show up, it would be very helpful. TIA. Linda Lewis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ articles not visible for customers
Have you assigned the group faq to the customer user. Thanks, Yogesh From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Linda Lewis Sent: Tuesday, June 23, 2009 11:34 PM To: otrs@otrs.org Subject: [otrs] FAQ articles not visible for customers We are just beginning with OTRS. We have created some FAQ articles and have them set to the public (all) state. When we log into the customer interface, the FAQ categories and article counts show up but we can't see the articles. Nothing shows up when we search. Nothing shows up under latest created article, latest changed article, or top 10 articles. They all show up in the agent interface. Changing the articles to external (customer) didn't help either. If anyone has any ideas on how we can get them to show up, it would be very helpful. TIA. Linda Lewis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ module
Afternoon Is it possible, to have separate FAQ for each customer company and make it visible only when they login? If yes, how do I do that? Rgds Mani - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ articles not showing
OTRS 2.3.3 FAQ 1.5.4 After upgrading from OTRS 2.2.3 and installing the latest FAQ module, I now cannot see my FAQ articles in the customer or public interface. Everything else is working fine but no articles on customer or public. TIA ~~~ Craig Meirick, Help Desk/PC Support Northeast Iowa Community College ~~~ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ module - public FAQ not showing articles
I have noticed an interesting clue to my situation. When I change the theme in my preferences to the one I created, the FAQ Agent view changes from showing the top 10 articles down the right hand side in the Standard view to not showing the top 10 articles in my custom view---everything else shows up the same. I am still leaning towards this as being a permissions issue, I just don't know where to begin look in /opt/otrs. If anybody has seen this or would have a reasonable tip on where to begin I would be very greatful. Thank you. After the upgrade to 2.3.3 from 2.2.3, the FAQ is working great with one exception. The Customer page is showing all the categories I have but none with any articles. The Public page is showing 6 of the 10 categories with none of the articles. Agent interface is working well. When using 2.2.3 I was having some issues seeing all the public FAQ articles, some categories showed all the public articles and some categories only showed some of the public articles that were designated public. Now I have no articles showing on the public frontend when most of them are designated public state. I have the permissions configured per the instructions in the Admin interface. Does anyone have any advice as to where to look to make an adjustment to make these articles show up? I suspect it is maybe a permissions issue within the files? Anyone know where to look? Thanks ~~~ Craig Meirick, Help Desk/PC Support Northeast Iowa Community College ~~~ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ module - public FAQ not showing articles
Okay, I managed to get the Top Ten Articles title to show up in my custom theme. I found a bunch of files that had not been updated in my current theme when I did the upgrade from 2.2 to 2.3 which makes perfect sense. I just copied the odd ones from /opt/otrs/Kernel/Output/HTML/Standard to my custom theme directory. Now I am just trying to figure out why my FAQ articles do show up in the Agent frontend but do not show in the Customer or Public frontends. Everything else is there - Categories and Subcategories - but no articles or last created, last changed, or Top Ten. Any help please? I have noticed an interesting clue to my situation. When I change the theme in my preferences to the one I created, the FAQ Agent view changes from showing the top 10 articles down the right hand side in the Standard view to not showing the top 10 articles in my custom view---everything else shows up the same. I am still leaning towards this as being a permissions issue, I just don't know where to begin look in /opt/otrs. If anybody has seen this or would have a reasonable tip on where to begin I would be very greatful. Thank you. After the upgrade to 2.3.3 from 2.2.3, the FAQ is working great with one exception. The Customer page is showing all the categories I have but none with any articles. The Public page is showing 6 of the 10 categories with none of the articles. Agent interface is working well. When using 2.2.3 I was having some issues seeing all the public FAQ articles, some categories showed all the public articles and some categories only showed some of the public articles that were designated public. Now I have no articles showing on the public frontend when most of them are designated public state. I have the permissions configured per the instructions in the Admin interface. Does anyone have any advice as to where to look to make an adjustment to make these articles show up? I suspect it is maybe a permissions issue within the files? Anyone know where to look? Thanks ~~~ Craig Meirick, Help Desk/PC Support Northeast Iowa Community College ~~~ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ module - public FAQ not showing articles
After the upgrade to 2.3.3 from 2.2.3, the FAQ is working great with one exception. The Customer page is showing all the categories I have but none with any articles. The Public page is showing 6 of the 10 categories with none of the articles. Agent interface is working well. When using 2.2.3 I was having some issues seeing all the public FAQ articles, some categories showed all the public articles and some categories only showed some of the public articles that were designated public. Now I have no articles showing on the public frontend when most of them are designated public state. I have the permissions configured per the instructions in the Admin interface. Does anyone have any advice as to where to look to make an adjustment to make these articles show up? I suspect it is maybe a permissions issue within the files? Anyone know where to look? Thanks ~~~ Craig Meirick, Help Desk/PC Support Northeast Iowa Community College ~~~ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ Permissions
I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Any help appreciated. (sorry for the re-post, I thought I may have been non-compliant by omitting the [otrs] in my previous subject line) Andrew Long EscapeWire Solutions, LLC - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ Permissions
On Wednesday 11 March 2009 22:01:49 Andrew Long wrote: I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Turn on the customer group feature and make groups for the customer specific queues. http://doc.otrs.org/2.3/en/html/x909.html#adminarea-customer-user-groups -- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ permissions
I am wondering if it is possible to restrict what categories of FAQ a customer can see. Currently, logging in as a customer, you can see all FAQ categories (folder hierarchy) even though access to particular FAQ is restricted. We would like a customer not to see categories (which might have other customer names, etc) for which he does not have permissions. Any help appreciated. Andrew Long - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ category order
Hi all. Looking at the otrs.org FAQ section (faq.otrs.org) the order of categories is not alphabetical. However I cannot find any way to sort them, so I wonder how they did so. Any ideas? I couldn't find anything about the topic elsewhere, so maybe someone here knows... Greets Daniel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ public page not work
jacky a écrit : i am testing FAQ module, agent and customer could access FAQ via login system. But for public user,the access meet error with 500 internal server error.the url i used is //localhost/otrs/faq.pl. BTW i can access login page with url //localhost/otrs/index.pl thanks Did you check your apache logs? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ public page not work
i am testing FAQ module, agent and customer could access FAQ via login system. But for public user,the access meet error with 500 internal server error.the url i used is //localhost/otrs/faq.pl. BTW i can access login page with url //localhost/otrs/index.pl thanks __ 赶快注册雅虎超大容量免费邮箱? http://cn.mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ public page not work
On 11/1/08 6:16 AM, jacky wrote: i am testing FAQ module, agent and customer could access FAQ via login system. But for public user,the access meet error with 500 internal server error.the url i used is //localhost/otrs/faq.pl. BTW i can access login page with url //localhost/otrs/index.pl thanks Do you get the error if you go to //localhost/otrs/public.pl ? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ module Rich Text Module, how to edit HTML directly?
Sometimes I'll want to edit the HTML of a FAQ article directly, but with the new Rich Text Editor I can't figure out how I would do that. Is going directly into the database via phpMyAdmin my only choice? Thanks. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article text/link wrapping
On 10/23/08 9:18 PM, Wes Plate wrote:
The bug is already there at http://bugs.otrs.org/show_bug.cgi?id=1747
for a long time now it seems. I added some comments on it.
I modified the dtl file so the text is not wrapping anymore and so HTML
is not break.
Can you explain to me what edit needs to be made and where to prevent the
wrapping?
I figured it out.
I edited /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl and replaced the
instances of wrap=$Env{BrowserWrap} in the textarea tags with
wrap=soft
I also tried wrap=off but I think I preferred soft.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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Re: [otrs] FAQ article text/link wrapping
On 10/7/08 1:33 AM, Laurent Minost wrote: Thanks for your advise and answer. The bug is already there at http://bugs.otrs.org/show_bug.cgi?id=1747 for a long time now it seems. I added some comments on it. I modified the dtl file so the text is not wrapping anymore and so HTML is not break. Can you explain to me what edit needs to be made and where to prevent the wrapping? Thank you! -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FAQ URL redirecting after upgrade
As a part of the eventual OTRS migration to the new version I'm going to need some .htaccess redirects added so that my existing FAQ links won't break. Does anyone have experience in redirecting FAQ URLs? I need to take a URL like this... http://support.automaticduck.com/otrs/faq.pl?Action=ID=2SessionID= or http://support.automaticduck.com/otrs/faq.pl?Action=ID=2 (the SessionID= is sometimes tacked on the end, if it is there we need to ignore it I guess) ...And redirect it to... http://support.automaticduck.com/otrs/public.pl?Action=PublicFAQItemID=2 Anyone have suggestions? Thanks. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ after upgrade
Hi, I had a similar problem, and could not find add new category button, I found that the group admin_faq was not created and once I created this and added the correct users to the group everything worked. Hope this helps. Regards Arif From: [EMAIL PROTECTED] on behalf of Wes Plate Sent: Mon 22/09/2008 17:07 To: OTRS Subject: Re: [otrs] FAQ after upgrade On 9/22/08 8:07 AM, Guillaume Rehm wrote: I have the same problem. And I can't solve it. Anyone have the solution ? I'm giving up on trying to do the OTRS install/upgrade myself and I'm going to have the OTRS.com people get me back up and running. Hopefully they're able to do so quickly. :-) -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com http://www.automaticduck.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ after upgrade
On 10/13/08 3:35 AM, Arif Hussain wrote: I had a similar problem, and could not find add new category button, I found that the group admin_faq was not created and once I created this and added the correct users to the group everything worked. Thank you. I also noticed the problem with the missing table, but I wasn't able to get the categories link back even after creating it and (I thought) adding users. I'm going to try again though. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ after upgrade
On 10/13/08 12:13 PM, Wes Plate wrote: I had a similar problem, and could not find add new category button, I found that the group admin_faq was not created and once I created this and added the correct users to the group everything worked. Thank you. I also noticed the problem with the missing table, but I wasn't able to get the categories link back even after creating it and (I thought) adding users. I'm going to try again though. I haven't worked on OTRS in a few days so what happened last time is abit hazy, please forgive me. Coming back to it I see I did manage to get myself the category button at the top, but I cannot access all of the categories for my old FAQ articles. Do I need to go into phpMyAdmin to fix this? It seems to work but since I'm on the edge of understanding I'm a little scared. In my DB I need to migrate I have 9 FAQ categories with IDs 1 through 9. Groups for Admin, and Users and FAQ and FAQ Admin are Group ID 1, 2,5 and 7. So I did this, and afterward I seem to be able to access all my FAQ articles (but is this right?)... INSERT INTO `otrs2`.`faq_category_group` ( `id` , `category_id` , `group_id` , `created` , `created_by` , `changed` , `changed_by` ) VALUES (NULL , '2', '1', NULL , '2', NULL , '2'), (NULL , '2', '2', NULL , '2', NULL , '2'), (NULL , '2', '5', NULL , '2', NULL , '2'), (NULL , '2', '7', NULL , '2', NULL , '2'), (NULL , '3', '1', NULL , '2', NULL , '2'), (NULL , '3', '2', NULL , '2', NULL , '2'), (NULL , '3', '5', NULL , '2', NULL , '2'), (NULL , '3', '7', NULL , '2', NULL , '2'), (NULL , '4', '1', NULL , '2', NULL , '2'), (NULL , '4', '2', NULL , '2', NULL , '2'), (NULL , '4', '5', NULL , '2', NULL , '2'), (NULL , '4', '7', NULL , '2', NULL , '2'), (NULL , '5', '1', NULL , '2', NULL , '2'), (NULL , '5', '2', NULL , '2', NULL , '2'), (NULL , '5', '5', NULL , '2', NULL , '2'), (NULL , '5', '7', NULL , '2', NULL , '2'), (NULL , '6', '1', NULL , '2', NULL , '2'), (NULL , '6', '2', NULL , '2', NULL , '2'), (NULL , '6', '5', NULL , '2', NULL , '2'), (NULL , '6', '7', NULL , '2', NULL , '2'), (NULL , '7', '1', NULL , '2', NULL , '2'), (NULL , '7', '2', NULL , '2', NULL , '2'), (NULL , '7', '5', NULL , '2', NULL , '2'), (NULL , '7', '7', NULL , '2', NULL , '2'), (NULL , '8', '1', NULL , '2', NULL , '2'), (NULL , '8', '2', NULL , '2', NULL , '2'), (NULL , '8', '5', NULL , '2', NULL , '2'), (NULL , '8', '7', NULL , '2', NULL , '2'), (NULL , '9', '1', NULL , '2', NULL , '2'), (NULL , '9', '2', NULL , '2', NULL , '2'), (NULL , '9', '5', NULL , '2', NULL , '2'), (NULL , '9', '7', NULL , '2', NULL , '2'); -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article text/link wrapping
Hi Nils, Thanks for your advise and answer. The bug is already there at http://bugs.otrs.org/show_bug.cgi?id=1747 for a long time now it seems. I added some comments on it. I modified the dtl file so the text is not wrapping anymore and so HTML is not break. BR, Laurent MINOST Nils Breunese (Lemonbit) a écrit : Laurent Minost wrote: I'm facing the same problem as yours and trying to find a solution. Did you find one please ? I'd file a bug report at http://bugs.otrs.org/ In the meantime you could maybe use something like http://tinyurl.com/ to genereate short redirecting URL's that don't wrap. Nils Breunese. Nick Bright a écrit : I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs-de] otrs FAQ Modul 1.4.4 Fehlermeldung im Log
Sven Backer schrieb: Hallo Henning, Leider steht dor nur eine Fehlermeldung drin :( Ich hatte vergessen den genauen Wortlaut zu schreiben: Got no DBObject! at /opt/otrs//Kernel/Output/HTML/HeaderMetaFAQSearch.pm line 29. Vielleicht hilft das weiter. Mit freundlichen Grüßen Sven Backer -EDV-Leitung- Mindfactory AG Preußenstr. 14a 26388 Wilhelmshaven Telefon: 04421/9131-113 MSN: [EMAIL PROTECTED] Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. The information contained in this message is privileged and intended only for the recipient names. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments. -Ursprüngliche Nachricht- Von: Henning Oschwald [mailto:[EMAIL PROTECTED] Gesendet: Dienstag, 23. September 2008 21:28 An: otrs-de@otrs.org Betreff: Re: [otrs-de] otrs FAQ Modul 1.4.4 Fehlermeldung im Log Hallo, On Mi, Sep 17 2008, Sven Backer wrote: ich habe mal testweise das FAQ Modul 1.4.4 eingebunden. Leider bekomme ich nun Meldungen im Logfile des Apache die da lautet: „Got no DBObject!“ Das dürfte ein Folgefehler sein. Schau mal bitte im Log oberhalb der got no DBObject Meldung nach weiteren Fehlern. Grüße Henning Hi Leute ich habe momentan die gleiche Fehlermeldung, es lief alles wunderbar bis ich in der sysconfig die module statusview und eskalationview aktiviert habe, jetz kommt beim versuch sich als agent einzuloggen dieser fehler :-O hilfee !! System otrs 2.3.2 ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs] FAQ article text/link wrapping
Hi,
I finally modified the dtl template AgentFAQ.dtl by changing the
wrap=$Env{BrowserWrap} to wrap=off.
HTML code now seems to be take in consideration under the FAQ Articles
but is there any side-effect ?
Laurent MINOST
Brett Davis a écrit :
I don't know about the FAQ module but I know for replies you send through/to OTRS, if you enclose your
URL between and symbols, it will not break the URL by line wrapping it. The
displayed URL will appear to be truncated (puts a ... on the end of it) but the actual link
itself remains in tact and works when you click on it.
Brett Davis
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent Minost
Sent: Thursday, October 02, 2008 05:58
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FAQ article text/link wrapping
Hi Nick,
I'm facing the same problem as yours and trying to find a solution.
Did you find one please ?
Laurent MINOST
Nick Bright a écrit :
I'm working on fleshing out our FAQ system, and I've run in to some
trouble embedding links into the FAQ entry (for example, a file download
link).
If the URL is longer than the FAQ line break width, the line wraps and
the HTML tag is broken.
Is there a work-around or bug fix for this issue?
--
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
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Re: [otrs] FAQ article text/link wrapping
Hi Nick, I'm facing the same problem as yours and trying to find a solution. Did you find one please ? Laurent MINOST Nick Bright a écrit : I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article text/link wrapping
Laurent Minost wrote: I'm facing the same problem as yours and trying to find a solution. Did you find one please ? I'd file a bug report at http://bugs.otrs.org/ In the meantime you could maybe use something like http://tinyurl.com/ to genereate short redirecting URL's that don't wrap. Nils Breunese. Nick Bright a écrit : I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] FAQ article text/link wrapping
I don't know about the FAQ module but I know for replies you send through/to OTRS, if you enclose your URL between and symbols, it will not break the URL by line wrapping it. The displayed URL will appear to be truncated (puts a ... on the end of it) but the actual link itself remains in tact and works when you click on it. Brett Davis -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent Minost Sent: Thursday, October 02, 2008 05:58 To: User questions and discussions about OTRS.org Subject: Re: [otrs] FAQ article text/link wrapping Hi Nick, I'm facing the same problem as yours and trying to find a solution. Did you find one please ? Laurent MINOST Nick Bright a écrit : I'm working on fleshing out our FAQ system, and I've run in to some trouble embedding links into the FAQ entry (for example, a file download link). If the URL is longer than the FAQ line break width, the line wraps and the HTML tag is broken. Is there a work-around or bug fix for this issue? -- --- - Nick Bright Network Administrator Terra World Tel 888-332-1616 x 315 Fax 620-332-1201 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs-de] otrs FAQ Modul 1.4.4 Fehlermeldung im Log
Hallo Henning, Leider steht dor nur eine Fehlermeldung drin :( Ich hatte vergessen den genauen Wortlaut zu schreiben: Got no DBObject! at /opt/otrs//Kernel/Output/HTML/HeaderMetaFAQSearch.pm line 29. Vielleicht hilft das weiter. Mit freundlichen Grüßen Sven Backer -EDV-Leitung- Mindfactory AG Preußenstr. 14a 26388 Wilhelmshaven Telefon: 04421/9131-113 MSN: [EMAIL PROTECTED] Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. The information contained in this message is privileged and intended only for the recipient names. If the reader is not a representative of the intended recipient, any review, dissemination or copying of this message or the information it contains is prohibited. If you have received this message in error, please immediately notify the sender, and delete the original message and attachments. -Ursprüngliche Nachricht- Von: Henning Oschwald [mailto:[EMAIL PROTECTED] Gesendet: Dienstag, 23. September 2008 21:28 An: otrs-de@otrs.org Betreff: Re: [otrs-de] otrs FAQ Modul 1.4.4 Fehlermeldung im Log Hallo, On Mi, Sep 17 2008, Sven Backer wrote: ich habe mal testweise das FAQ Modul 1.4.4 eingebunden. Leider bekomme ich nun Meldungen im Logfile des Apache die da lautet: Got no DBObject! Das dürfte ein Folgefehler sein. Schau mal bitte im Log oberhalb der got no DBObject Meldung nach weiteren Fehlern. Grüße Henning -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] otrs FAQ Modul 1.4.4 Fehlermeldung im Log
Hallo, On Mi, Sep 17 2008, Sven Backer wrote: ich habe mal testweise das FAQ Modul 1.4.4 eingebunden. Leider bekomme ich nun Meldungen im Logfile des Apache die da lautet: „Got no DBObject!“ Das dürfte ein Folgefehler sein. Schau mal bitte im Log oberhalb der got no DBObject Meldung nach weiteren Fehlern. Grüße Henning -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer pgpGeQEbfN7wf.pgp Description: PGP signature ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs] FAQ after upgrade
Hi, I have the same problem. And I can't solve it. Anyone have the solution ? Wes Plate a écrit : I am searching my archives from this list (I've been subscribed since Jan 2005) and there are several threads about the FAQ, I can tell it can be a source of consternation. I have installed the FAQ module and I have two questions: How do I get my FAQ articles to appear on the FAQ page? I see them listed in the SystemHistory page and in the public Explorer(*) so I know they're in the DB, but I can't access them in the AgentFAQ view. I have checked my group permissions under Admin and I have full permission for both faq and faq_admin. * http://support.automaticduck.com/otrs/public.pl?Action=PublicFAQSubaction= Explorer How do I add or access categories? When I try to add a new FAQ article I get a warning... No category accesable. To create an article you need have at lease access to min. one category. Please check your group/category permission under -category menu-! Where do I do this? -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] web: http://www.bnu.fr ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
