Re: [otrs] no connection to syslog available
Hi Deniz, as Michiel said most of us have no experience with OTRS on Sun Java Web server and perhaps the same is true for Solaris. So helping is difficult. Do you have the possibility to use a machine with Apache and MySQL on Solaris or even on Linux as an intermediate step ? Then chances to get this running would be higher and afterwards you would have a reference machine to build upon. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] no connection to syslog available
So, any info in your web servers' error log?
Best to check there first before switching your database :D
BTW You mentioned you used Sun Java Web server, and that's all good and
stuff, but I guess most users will have either Apache or Microsoft IIS. I
don't say that it will not work, just I do not make any promises either...
--
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Feb 11, 2010 at 8:40 PM, Deniz Rende deniz.re...@gmail.com wrote:
If setting to file does work, then it's something with the Syslog setup on
your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
Thanks Michiel, that seems to be working but now I am running into another
problem.
I go to http://server/otrs/index.pl and I am greeted with the login page.
I enter my default user name as r...@localhost and password root, It
seems to try to connect but finally the browser gives up with the following:
The connection was reset
The connection to the server was reset while the page was loading.
# The site could be temporarily unavailable or too busy. Try again in a few
moments.
# If you are unable to load any pages, check your computer's network
connection.
# If your computer or network is protected by a firewall or proxy, make
sure
that Firefox is permitted to access the Web.
I clean up cookies, restart the server instance, restart the database again
same thing with no luck.
I was using mysql database but I changed to postgres. In both instances I
get the same thing.
Any ideas?
Thanks..
Deniz.
On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen
michiel.bei...@otrs.comwrote:
Hi Deniz.
Syslog is the default for OTRS, so if you just remove that from your
Config.pm it will still use it.
Please try and set it explicitly to Logfile by adding these lines to
Config.pm:
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::File';
If setting to file does work, then it's something with the Syslog setup on
your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
--
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I
did not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you
reached, I guess you already have a Config.pm file, have you checked it?
mine looks like this and I'm using syslog, I guess if you don't have syslog
enabled on your box, you could get rid of the second line and then run
again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql
database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the
Re: [otrs] no connection to syslog available
Hi Michiel,
Well, that is the problem actually, no errors showing up either in Web
Server logs or in /var/adm/messages. In both instances same thing happened.
I just can't pinpoint where the problem is. The following URI's are set up
for CGI directories and Document Directories:
CGI : /otrs defined as /opt/otrs/bin/cgi-bin
Document Directory: /otrs-web defined as /opt/otrs/var/http/htdocs
I am not sure if it is web server's fault here. It could very well be. Most
of our company stuff runs on this web server, our company web site, test
bugzilla install, and bunch of other stuff.
Any input will be greatly appreciated...
Thanks.
On Fri, Feb 12, 2010 at 7:41 AM, Michiel Beijen michiel.bei...@otrs.comwrote:
So, any info in your web servers' error log?
Best to check there first before switching your database :D
BTW You mentioned you used Sun Java Web server, and that's all good and
stuff, but I guess most users will have either Apache or Microsoft IIS. I
don't say that it will not work, just I do not make any promises either...
--
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Feb 11, 2010 at 8:40 PM, Deniz Rende deniz.re...@gmail.comwrote:
If setting to file does work, then it's something with the Syslog setup
on your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
Thanks Michiel, that seems to be working but now I am running into another
problem.
I go to http://server/otrs/index.pl and I am greeted with the login
page. I enter my default user name as r...@localhost and password
root, It seems to try to connect but finally the browser gives up with the
following:
The connection was reset
The connection to the server was reset while the page was loading.
# The site could be temporarily unavailable or too busy. Try again in a
few
moments.
# If you are unable to load any pages, check your computer's network
connection.
# If your computer or network is protected by a firewall or proxy, make
sure
that Firefox is permitted to access the Web.
I clean up cookies, restart the server instance, restart the database
again same thing with no luck.
I was using mysql database but I changed to postgres. In both instances I
get the same thing.
Any ideas?
Thanks..
Deniz.
On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen michiel.bei...@otrs.com
wrote:
Hi Deniz.
Syslog is the default for OTRS, so if you just remove that from your
Config.pm it will still use it.
Please try and set it explicitly to Logfile by adding these lines to
Config.pm:
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::File';
If setting to file does work, then it's something with the Syslog setup
on your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
--
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I
did not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you
reached, I guess you already have a Config.pm file, have you checked it?
mine looks like this and I'm using syslog, I guess if you don't have
syslog
enabled on your box, you could get rid of the second line and then run
again
installer.pl to see what happens
Re: [otrs] no connection to syslog available
Does anybody know if the errors above are mysql related or is there
something else going on?
Did anybody successfully install the latest otrs on solaris 10 zone before?
If so what database did you use?
Anybody out there have any idea what's going on with the error?
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
On Wed, Feb 10, 2010 at 6:08 PM, Deniz Rende deniz.re...@gmail.com wrote:
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did
not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you
reached, I guess you already have a Config.pm file, have you checked it?
mine looks like this and I'm using syslog, I guess if you don't have syslog
enabled on your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve the
problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from
the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed:
Unknown system variable 'NAMES' at
/opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog
available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect:
Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
r...@zotrs# cat /etc/release
Solaris 10 10/09 s10x_u8wos_08a X86
.
r...@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
o CGIok (v3.45)
o Date::Pcalcok (v1.2)
o Date::Format...ok (v2.24)
o DBIok (v1.607)
o DBD::mysql.ok (v4.013)
o Digest::MD5ok (v2.39)
o Crypt::PasswdMD5...ok (v1.3)
o LWP::UserAgent.ok (v5.829)
o Encode::HanExtra...Not installed! (Optional - Required
to
handl
e mails with several Chinese character sets.)
o IO::Scalar.ok (v2.110)
o IO::Wrap...ok (v2.110)
o MIME::Base64...ok (v3.08)
o Mail::Internet.ok (v2.04)
o MIME::Toolsok (v5.427)
o Net::DNS...ok (v0.66)
o Net::POP3..ok (v2.29)
o Mail::POP3Client...ok (v2.18 )
o IO::Socket::SSL.ok (v1.31)
o Net::IMAP::Simple..ok (v1.17)
o Net::IMAP::Simple::SSL..ok (v1.3)
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
o Net::LDAP..Not installed! (Optional - Required
for directory authentication.)
o GD.ok (v2.44)
o
Re: [otrs] no connection to syslog available
Hi
As far as I know this error is not related to mysql.*Syslog* is a standard
for forwarding log messages in to an internet protocol comuter system (guyes
please correct me if I am wrong).Hope you will get the some hint for your
problem on the link *
http://wiki.bestpractical.com/view/NoConnectionToSyslog*
Regards
Sourabh Sarwate
On Thu, Feb 11, 2010 at 4:34 PM, Deniz Rende deniz.re...@gmail.com wrote:
Does anybody know if the errors above are mysql related or is there
something else going on?
Did anybody successfully install the latest otrs on solaris 10 zone before?
If so what database did you use?
Anybody out there have any idea what's going on with the error?
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
On Wed, Feb 10, 2010 at 6:08 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I
did not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you
reached, I guess you already have a Config.pm file, have you checked it?
mine looks like this and I'm using syslog, I guess if you don't have syslog
enabled on your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve
the problem.
I am using Sun Java Web Server 7.0 and I have the following warnings
from the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed:
Unknown system variable 'NAMES' at
/opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog
available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect:
Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line
63
Here is what I am using
r...@zotrs# cat /etc/release
Solaris 10 10/09 s10x_u8wos_08a X86
.
r...@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
o CGIok (v3.45)
o Date::Pcalcok (v1.2)
o Date::Format...ok (v2.24)
o DBIok (v1.607)
o DBD::mysql.ok (v4.013)
o Digest::MD5ok (v2.39)
o Crypt::PasswdMD5...ok (v1.3)
o LWP::UserAgent.ok (v5.829)
o Encode::HanExtra...Not installed! (Optional - Required
to
handl
e mails with several Chinese character sets.)
o IO::Scalar.ok (v2.110)
o IO::Wrap...ok (v2.110)
o MIME::Base64...ok (v3.08)
o Mail::Internet.ok (v2.04)
o MIME::Toolsok (v5.427)
o Net::DNS...ok (v0.66)
o Net::POP3..ok (v2.29)
o Mail::POP3Client...ok (v2.18 )
o IO::Socket::SSL.ok
Re: [otrs] no connection to syslog available
Hi Deniz.
Syslog is the default for OTRS, so if you just remove that from your
Config.pm it will still use it.
Please try and set it explicitly to Logfile by adding these lines to
Config.pm:
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::File';
If setting to file does work, then it's something with the Syslog setup on
your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
--
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT
ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende deniz.re...@gmail.com wrote:
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did
not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you
reached, I guess you already have a Config.pm file, have you checked it?
mine looks like this and I'm using syslog, I guess if you don't have syslog
enabled on your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve the
problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from
the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed:
Unknown system variable 'NAMES' at
/opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog
available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect:
Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
r...@zotrs# cat /etc/release
Solaris 10 10/09 s10x_u8wos_08a X86
.
r...@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
o CGIok (v3.45)
o Date::Pcalcok (v1.2)
o Date::Format...ok (v2.24)
o DBIok (v1.607)
o DBD::mysql.ok (v4.013)
o Digest::MD5ok (v2.39)
o Crypt::PasswdMD5...ok (v1.3)
o LWP::UserAgent.ok (v5.829)
o Encode::HanExtra...Not installed! (Optional - Required
to
handl
e mails with several Chinese character sets.)
o IO::Scalar.ok (v2.110)
o IO::Wrap...ok (v2.110)
o MIME::Base64...ok (v3.08)
o Mail::Internet.ok (v2.04)
o MIME::Toolsok (v5.427)
o Net::DNS...ok (v0.66)
o
Re: [otrs] no connection to syslog available
If setting to file does work, then it's something with the Syslog setup on
your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
Thanks Michiel, that seems to be working but now I am running into another
problem.
I go to http://server/otrs/index.pl and I am greeted with the login page. I
enter my default user name as r...@localhost and password root, It seems
to try to connect but finally the browser gives up with the following:
The connection was reset
The connection to the server was reset while the page was loading.
# The site could be temporarily unavailable or too busy. Try again in a few
moments.
# If you are unable to load any pages, check your computer's network
connection.
# If your computer or network is protected by a firewall or proxy, make
sure
that Firefox is permitted to access the Web.
I clean up cookies, restart the server instance, restart the database again
same thing with no luck.
I was using mysql database but I changed to postgres. In both instances I
get the same thing.
Any ideas?
Thanks..
Deniz.
On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen michiel.bei...@otrs.comwrote:
Hi Deniz.
Syslog is the default for OTRS, so if you just remove that from your
Config.pm it will still use it.
Please try and set it explicitly to Logfile by adding these lines to
Config.pm:
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::File';
If setting to file does work, then it's something with the Syslog setup on
your system or the Syslog config in OTRS. Please review the options
available via SysConfig.
--
Michiel Beijen
RD
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
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ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at
booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I
did not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you
reached, I guess you already have a Config.pm file, have you checked it?
mine looks like this and I'm using syslog, I guess if you don't have syslog
enabled on your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve
the problem.
I am using Sun Java Web Server 7.0 and I have the following warnings
from the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed:
Unknown system variable 'NAMES' at
/opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog
available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385:
stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect:
Socket operation on
[otrs] no connection to syslog available
Hi Folks, I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg. The installation went smoothly and I was able to set up mysql database through gui. At the end of the 4'th step, when I try to go to the link provided, I face with the following error: Software error: no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63 For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. I did some search on the list but I could not find an answer to solve the problem. I am using Sun Java Web Server 7.0 and I have the following warnings from the error logs: 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/ index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/ index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/ index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63 Here is what I am using r...@zotrs# cat /etc/release Solaris 10 10/09 s10x_u8wos_08a X86 . r...@zotrs# perl -v This is perl, v5.10.1 built for x86-solaris-thread-multi (with 2 registered patches, see perl -V for more detail) OTRS 2.4.7 Source Downloaded from otrs.org Modules: o CGIok (v3.45) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.24) o DBIok (v1.607) o DBD::mysql.ok (v4.013) o Digest::MD5ok (v2.39) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.829) o Encode::HanExtra...Not installed! (Optional - Required to handl e mails with several Chinese character sets.) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.08) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.66) o Net::POP3..ok (v2.29) o Mail::POP3Client...ok (v2.18 ) o IO::Socket::SSL.ok (v1.31) o Net::IMAP::Simple..ok (v1.17) o Net::IMAP::Simple::SSL..ok (v1.3) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::SMTP::SSL..ok (v1.01) o Net::LDAP..Not installed! (Optional - Required for directory authentication.) o GD.ok (v2.44) o GD::Textok (v0.86) o GD::Graph...ok (v1.44) o GD::Graph::linesok (v1.15) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.02) o SOAP::Lite.ok (v0.710.10) o XML::Parserok (v2.36) What seems to be the problem? Any ideas? Please let me know if I need to supply any other information. Thanks. -- Deniz Rende E-mail: deniz.re...@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] no connection to syslog available
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you reached,
I guess you already have a Config.pm file, have you checked it? mine looks
like this and I'm using syslog, I guess if you don't have syslog enabled on
your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.com wrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg.
The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve the
problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from
the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed
Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
[Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
[Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket
operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
r...@zotrs# cat /etc/release
Solaris 10 10/09 s10x_u8wos_08a X86
.
r...@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
o CGIok (v3.45)
o Date::Pcalcok (v1.2)
o Date::Format...ok (v2.24)
o DBIok (v1.607)
o DBD::mysql.ok (v4.013)
o Digest::MD5ok (v2.39)
o Crypt::PasswdMD5...ok (v1.3)
o LWP::UserAgent.ok (v5.829)
o Encode::HanExtra...Not installed! (Optional - Required to
handl
e mails with several Chinese character sets.)
o IO::Scalar.ok (v2.110)
o IO::Wrap...ok (v2.110)
o MIME::Base64...ok (v3.08)
o Mail::Internet.ok (v2.04)
o MIME::Toolsok (v5.427)
o Net::DNS...ok (v0.66)
o Net::POP3..ok (v2.29)
o Mail::POP3Client...ok (v2.18 )
o IO::Socket::SSL.ok (v1.31)
o Net::IMAP::Simple..ok (v1.17)
o Net::IMAP::Simple::SSL..ok (v1.3)
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
o Net::LDAP..Not installed! (Optional - Required for
directory authentication.)
o GD.ok (v2.44)
o GD::Textok (v0.86)
o GD::Graph...ok (v1.44)
o GD::Graph::linesok (v1.15)
o GD::Text::Align.ok (v1.18)
o PDF::API2..ok (v0.73)
o Compress::Zlib..ok (v2.02)
o SOAP::Lite.ok (v0.710.10)
o XML::Parserok (v2.36)
What seems to be the problem? Any ideas?
Please let me know if I need to supply any other information.
Thanks.
--
Deniz Rende
E-mail: deniz.re...@gmail.com
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
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Archive: http://lists.otrs.org/pipermail/otrs
To
Re: [otrs] no connection to syslog available
Hi Leonardo,
I do have Config.pm files in the following locations:
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/System/Config.pm
/opt/otrs/Kernel/Modules/AdminSysConfig.pm
I also have syslog enabled in the zone:
r...@zotrs# svcs -a | grep system-log
online 14:38:47 svc:/system/system-log:default
I commented out
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did
not have any luck.
I am not sure what I am missing here..
On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you reached,
I guess you already have a Config.pm file, have you checked it? mine looks
like this and I'm using syslog, I guess if you don't have syslog enabled on
your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self-{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende deniz.re...@gmail.comwrote:
Hi Folks,
I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris
pkg. The installation went smoothly and I was able to set up mysql database
through gui. At the end of the 4'th step, when I try to go to the link
provided, I face with the following error:
Software error:
no connection to syslog available
- unix dgram connect: Socket operation on non-socket at
../..//Kernel/System/Log/SysLog.pm line 63
For help, please send mail to this site's webmaster, giving this error
message and the time and date of the error.
I did some search on the list but I could not find an answer to solve the
problem.
I am using Sun Java Web Server 7.0 and I have the following warnings from
the error logs:
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed
Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
427.
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
[Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available
10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
/otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
[Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket
operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
Here is what I am using
r...@zotrs# cat /etc/release
Solaris 10 10/09 s10x_u8wos_08a X86
.
r...@zotrs# perl -v
This is perl, v5.10.1 built for x86-solaris-thread-multi
(with 2 registered patches, see perl -V for more detail)
OTRS 2.4.7 Source Downloaded from otrs.org
Modules:
o CGIok (v3.45)
o Date::Pcalcok (v1.2)
o Date::Format...ok (v2.24)
o DBIok (v1.607)
o DBD::mysql.ok (v4.013)
o Digest::MD5ok (v2.39)
o Crypt::PasswdMD5...ok (v1.3)
o LWP::UserAgent.ok (v5.829)
o Encode::HanExtra...Not installed! (Optional - Required to
handl
e mails with several Chinese character sets.)
o IO::Scalar.ok (v2.110)
o IO::Wrap...ok (v2.110)
o MIME::Base64...ok (v3.08)
o Mail::Internet.ok (v2.04)
o MIME::Toolsok (v5.427)
o Net::DNS...ok (v0.66)
o Net::POP3..ok (v2.29)
o Mail::POP3Client...ok (v2.18 )
o IO::Socket::SSL.ok (v1.31)
o Net::IMAP::Simple..ok (v1.17)
o Net::IMAP::Simple::SSL..ok (v1.3)
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
o Net::LDAP..Not installed! (Optional - Required
for directory authentication.)
o GD.ok (v2.44)
o GD::Textok (v0.86)
o GD::Graph...ok (v1.44)
o GD::Graph::linesok (v1.15)
o GD::Text::Align.ok (v1.18)
o PDF::API2..ok (v0.73)
o Compress::Zlib..ok (v2.02)
o SOAP::Lite.ok (v0.710.10)
o XML::Parserok (v2.36)
What seems to be the problem? Any ideas?
Please let me know if I need to supply any other information.
Thanks.
--
Deniz Rende
E-mail:
[otrs] No connection to syslog available
Hi all, I am receiving the error below, does anyone know what is wrong? Software error: no connection to syslog available - /dev/conslog is not a socket at ../..//Kernel/System/Log/SysLog.pm line 64 Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca http://www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
