[U2] Redback License
We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback License
We hadn't used our in years when we installed it, Rocket helped me get my license. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, June 05, 2013 12:25 PM To: U2 Users List Subject: [U2] Redback License We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback License
in unidata it's redback directory login as root cd redback cd conf # cat license.info [license] CompanyName=UTAH MEDICAL PRODUCTS SerialNumber= ReferenceCode= InstallDate=14054 CheckCode= [spider] WebShareCount=2 WebPermCount=0 [authorisation] AuthCode= Thank You Robert Frailey Manager Information Systems Utah Medical Products Inc. Utah Medical Products Ltd. Femcare-Nikomed Ltd. Femcare Australia rfrai...@utahmed.com 801-569-4016 - Original Message - From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Wednesday, June 05, 2013 1:12 PM Subject: Re: [U2] Redback License We hadn't used our in years when we installed it, Rocket helped me get my license. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, June 05, 2013 12:25 PM To: U2 Users List Subject: [U2] Redback License We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback License
From epicor in 2007 Sent: Wednesday, January 17, 2007 4:03 PM Subject: call# 1259770ESC - Where are the RB Licenses kept - in the rgw.ini? Hi Rob - The file that contains the Redback Licenses: rgwresp.ini You may want to comment out the develop licenses - the Responders all consume a license - If you cut the number of licenses / Responders that can run at the same time, that will impact the performance. The DEV Licenses are Transient - they log themselves out - which will run a little slower but in DEV that is usually okay. - Original Message - From: Robert Frailey rfrai...@utahmed.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Wednesday, June 05, 2013 1:55 PM Subject: Re: [U2] Redback License in unidata it's redback directory login as root cd redback cd conf # cat license.info [license] CompanyName=UTAH MEDICAL PRODUCTS SerialNumber= ReferenceCode= InstallDate=14054 CheckCode= [spider] WebShareCount=2 WebPermCount=0 [authorisation] AuthCode= Thank You Robert Frailey Manager Information Systems Utah Medical Products Inc. Utah Medical Products Ltd. Femcare-Nikomed Ltd. Femcare Australia rfrai...@utahmed.com 801-569-4016 - Original Message - From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Wednesday, June 05, 2013 1:12 PM Subject: Re: [U2] Redback License We hadn't used our in years when we installed it, Rocket helped me get my license. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, June 05, 2013 12:25 PM To: U2 Users List Subject: [U2] Redback License We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback License
Hey John, I *think* I remember you just go back to their auth page: (?) https://u2tcint.rocketsoftware.com/authprod.asp Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, June 05, 2013 10:25 AM To: U2 Users List Subject: [U2] Redback License We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback License
Thanks Amy - I think that go it (or rather pointed me where I needed to go). JRI -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Wednesday, June 05, 2013 4:18 PM To: U2 Users List Subject: Re: [U2] Redback License Hey John, I *think* I remember you just go back to their auth page: (?) https://u2tcint.rocketsoftware.com/authprod.asp Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, June 05, 2013 10:25 AM To: U2 Users List Subject: [U2] Redback License We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback License
U2techconnect on the Rocket web site will allow you to reauthorise as needed. If you hit a downed system for any reason, Rocket provide 24x7 support - just call and leave a message for a callback if it's out if hours. Regards JayJay Sent from Copernicus dome On 5 Jun 2013, at 18:25, Israel, John R. johnisr...@daytonsuperior.com wrote: We are planning to do some major disk swapping this weekend. In the past, we have found that this sort of thing can corrupt (or whatever) the Redback license. Over the weekend, when this work is done, how do I get a new license to keep Redback up and running? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback error?
I am getting the following message in the Redback logs: II RECORD CORRUPT! - CONTACT SYSTEM ADMINISTRATOR I think this is an Avanté/Epicor issue, but I usually get faster response from this group. Any thoughts? JRI ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback error?
This is either a DMSECURITY or IICONTROL problem. Usually the former. You are having fun. Martin - Epicor Software (UK) is a limited company registered in England Wales. Registration Number: 2338274. Registered Office: 6th Floor, One London Wall, London EC2Y 5EB This e-mail and any attachments to it are confidential and is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of Epicor Software (UK) Limited or any other company within its group. - -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 21 May 2013 21:34 To: U2 Users List Subject: [U2] Redback error? I am getting the following message in the Redback logs: II RECORD CORRUPT! - CONTACT SYSTEM ADMINISTRATOR I think this is an Avanté/Epicor issue, but I usually get faster response from this group. Any thoughts? JRI ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users Click https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. This message has been scanned for malware by Websense. www.websense.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback error?
and you potted the deliberate error. I meant the latter. Try sweeping up IICONTROL manually and checking it afterwards with GUIDE. - Epicor Software (UK) is a limited company registered in England Wales. Registration Number: 2338274. Registered Office: 6th Floor, One London Wall, London EC2Y 5EB This e-mail and any attachments to it are confidential and is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of Epicor Software (UK) Limited or any other company within its group. - -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Martin Braid Sent: 21 May 2013 21:46 To: U2 Users List Subject: Re: [U2] Redback error? This is either a DMSECURITY or IICONTROL problem. Usually the former. You are having fun. Martin - Epicor Software (UK) is a limited company registered in England Wales. Registration Number: 2338274. Registered Office: 6th Floor, One London Wall, London EC2Y 5EB This e-mail and any attachments to it are confidential and is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of Epicor Software (UK) Limited or any other company within its group. - -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 21 May 2013 21:34 To: U2 Users List Subject: [U2] Redback error? I am getting the following message in the Redback logs: II RECORD CORRUPT! - CONTACT SYSTEM ADMINISTRATOR I think this is an Avanté/Epicor issue, but I usually get faster response from this group. Any thoughts? JRI ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users Click https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. This message has been scanned for malware by Websense. www.websense.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] REDBACK Fatal UniBasic errors
Bill, thanks for the post, I will check this location for debugging purposes. But it doesn't help my issue of having Redback send back an error message that makes more sense when the UniBasic program aborts. David A. Green (480) 813-1725 DAG Consulting -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Haskett Sent: Friday, March 22, 2013 3:56 PM To: U2 Users List Subject: Re: [U2] REDBACK Fatal UniBasic errors David: Have you turned on UniObjects error logging? If not, create the following item in the UDTHOME directory: serverdebug 001 udcs 10 E:\U2\ud\log\udcs\udcs.log My UDTHOME is located at E:\U2\ud so your path should replace mine from above. Also, I've created a udcs subdirectory under the UDTHOME log subdirectory. You can actually just name (and place) this log file whatever and wherever you like. After each UO connection there's a bunch of stuff in it that most often helps me. HTH, Bill Untitled Page - - - */Fav Icon Advantos Systems, Inc./* ☎ Tel: 760-944-5570 x7002 | ☏ Fax: 760-655-1583 The Property Management Advantage. - Original Message - *From:* dgr...@dagconsulting.com *To:* 'U2 Users List' u2-users@listserver.u2ug.org *Date:* 3/22/2013 1:43 PM *Subject:* [U2] REDBACK Fatal UniBasic errors I'm accessing UniData via .NET and Redback. But if there is a fatal UniBasic error, like trying to access an unopened file, I get the following: dagLink.DOAdoExecute - ADO Record Set Execute - Connection to Application Server lost Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: Server Err: SpGetLen error, rc=-109 Output Log: none. Error Log: none. * It then goes on to tell me that we have a Responder Error. The rgw.log has this: 102340,RESP,spdr.c,1219,SpGetLen error, rc=-109 (ErrorCode=109 The pipe has been ended.) 102340,RESP,ntbackend.c,720,Resp1 killing pid=122680 102340,RESP,ntbackend.c,701,WriteFile (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,769,Sent 0 stop failed. (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,626,try SafeTerminateProcess (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,630,Did not respond to SafeTerminateProcess: try TerminateProcess (gag) (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,633,TerminateProcess (ErrorCode=5 Access is denied.) 102340,RESP,ntbackend.c,790,Resp1 kill of pid=0 complete, rc=1. 102340,SCHD,ntresp.c,368,2.child slot=6 thandle=-1 102340,SCHD,ntresp.c,370,child died aidx=3 102340,RESP,respcmn.c,428,Responder terminating now. Is there a way to capture a better error message? David A. Green (480) 813-1725 DAG Consulting ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] REDBACK Fatal UniBasic errors
David: Sorry I can't help you on the Redback issue, but you'd be surprised what shows up in the UO logs. Also, do you have a UOLOGIN subroutine? In UD this subroutine always runs when a connection is made through UO. I've been known to cause myself trouble there. Bill Untitled Page - Original Message - *From:* dgr...@dagconsulting.com *To:* 'U2 Users List' u2-users@listserver.u2ug.org *Date:* 3/25/2013 10:11 AM *Subject:* Re: [U2] REDBACK Fatal UniBasic errors Bill, thanks for the post, I will check this location for debugging purposes. But it doesn't help my issue of having Redback send back an error message that makes more sense when the UniBasic program aborts. David A. Green (480) 813-1725 DAG Consulting -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Haskett Sent: Friday, March 22, 2013 3:56 PM To: U2 Users List Subject: Re: [U2] REDBACK Fatal UniBasic errors David: Have you turned on UniObjects error logging? If not, create the following item in the UDTHOME directory: serverdebug 001 udcs 10 E:\U2\ud\log\udcs\udcs.log My UDTHOME is located at E:\U2\ud so your path should replace mine from above. Also, I've created a udcs subdirectory under the UDTHOME log subdirectory. You can actually just name (and place) this log file whatever and wherever you like. After each UO connection there's a bunch of stuff in it that most often helps me. HTH, Bill Untitled Page - - - */Fav Icon Advantos Systems, Inc./* ☎ Tel: 760-944-5570 x7002 | ☏ Fax: 760-655-1583 The Property Management Advantage. - Original Message - *From:* dgr...@dagconsulting.com *To:* 'U2 Users List' u2-users@listserver.u2ug.org *Date:* 3/22/2013 1:43 PM *Subject:* [U2] REDBACK Fatal UniBasic errors I'm accessing UniData via .NET and Redback. But if there is a fatal UniBasic error, like trying to access an unopened file, I get the following: dagLink.DOAdoExecute - ADO Record Set Execute - Connection to Application Server lost Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: Server Err: SpGetLen error, rc=-109 Output Log: none. Error Log: none. * It then goes on to tell me that we have a Responder Error. The rgw.log has this: 102340,RESP,spdr.c,1219,SpGetLen error, rc=-109 (ErrorCode=109 The pipe has been ended.) 102340,RESP,ntbackend.c,720,Resp1 killing pid=122680 102340,RESP,ntbackend.c,701,WriteFile (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,769,Sent 0 stop failed. (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,626,try SafeTerminateProcess (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,630,Did not respond to SafeTerminateProcess: try TerminateProcess (gag) (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,633,TerminateProcess (ErrorCode=5 Access is denied.) 102340,RESP,ntbackend.c,790,Resp1 kill of pid=0 complete, rc=1. 102340,SCHD,ntresp.c,368,2.child slot=6 thandle=-1 102340,SCHD,ntresp.c,370,child died aidx=3 102340,RESP,respcmn.c,428,Responder terminating now. Is there a way to capture a better error message? David A. Green (480) 813-1725 DAG Consulting ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] REDBACK Fatal UniBasic errors
I'm accessing UniData via .NET and Redback. But if there is a fatal UniBasic error, like trying to access an unopened file, I get the following: dagLink.DOAdoExecute - ADO Record Set Execute - Connection to Application Server lost Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: Server Err: SpGetLen error, rc=-109 Output Log: none. Error Log: none. * It then goes on to tell me that we have a Responder Error. The rgw.log has this: 102340,RESP,spdr.c,1219,SpGetLen error, rc=-109 (ErrorCode=109 The pipe has been ended.) 102340,RESP,ntbackend.c,720,Resp1 killing pid=122680 102340,RESP,ntbackend.c,701,WriteFile (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,769,Sent 0 stop failed. (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,626,try SafeTerminateProcess (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,630,Did not respond to SafeTerminateProcess: try TerminateProcess (gag) (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,633,TerminateProcess (ErrorCode=5 Access is denied.) 102340,RESP,ntbackend.c,790,Resp1 kill of pid=0 complete, rc=1. 102340,SCHD,ntresp.c,368,2.child slot=6 thandle=-1 102340,SCHD,ntresp.c,370,child died aidx=3 102340,RESP,respcmn.c,428,Responder terminating now. Is there a way to capture a better error message? David A. Green (480) 813-1725 DAG Consulting ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] REDBACK Fatal UniBasic errors
David: Have you turned on UniObjects error logging? If not, create the following item in the UDTHOME directory: serverdebug 001 udcs 10 E:\U2\ud\log\udcs\udcs.log My UDTHOME is located at E:\U2\ud so your path should replace mine from above. Also, I've created a udcs subdirectory under the UDTHOME log subdirectory. You can actually just name (and place) this log file whatever and wherever you like. After each UO connection there's a bunch of stuff in it that most often helps me. HTH, Bill Untitled Page - - - */Fav Icon Advantos Systems, Inc./* ☎ Tel: 760-944-5570 x7002 | ☏ Fax: 760-655-1583 The Property Management Advantage. - Original Message - *From:* dgr...@dagconsulting.com *To:* 'U2 Users List' u2-users@listserver.u2ug.org *Date:* 3/22/2013 1:43 PM *Subject:* [U2] REDBACK Fatal UniBasic errors I'm accessing UniData via .NET and Redback. But if there is a fatal UniBasic error, like trying to access an unopened file, I get the following: dagLink.DOAdoExecute - ADO Record Set Execute - Connection to Application Server lost Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: (errno=32 The process cannot access the file because it is being used by another process.) Responder Error: Server Err: SpGetLen error, rc=-109 Output Log: none. Error Log: none. * It then goes on to tell me that we have a Responder Error. The rgw.log has this: 102340,RESP,spdr.c,1219,SpGetLen error, rc=-109 (ErrorCode=109 The pipe has been ended.) 102340,RESP,ntbackend.c,720,Resp1 killing pid=122680 102340,RESP,ntbackend.c,701,WriteFile (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,769,Sent 0 stop failed. (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,626,try SafeTerminateProcess (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,630,Did not respond to SafeTerminateProcess: try TerminateProcess (gag) (ErrorCode=232 The pipe is being closed.) 102340,RESP,ntbackend.c,633,TerminateProcess (ErrorCode=5 Access is denied.) 102340,RESP,ntbackend.c,790,Resp1 kill of pid=0 complete, rc=1. 102340,SCHD,ntresp.c,368,2.child slot=6 thandle=-1 102340,SCHD,ntresp.c,370,child died aidx=3 102340,RESP,respcmn.c,428,Responder terminating now. Is there a way to capture a better error message? David A. Green (480) 813-1725 DAG Consulting ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback w/o Web Page
Normally, a web page will create an object, populate some properties, then execute a method to pass the object and its properties to a U2 program (in my case UniData). No problem. I am working on a new and complicated process and I would like to cut out the web part of this for the moment and make sure that I have a solid foundation in my basic code data. I have written my main program, and I have written a very small driver program that simply loads the properties of the object, then calls the main program. The problem is, the web page usually creates the object. My driver program can set a property (simulating what the web page would do), but if I get the property in the very next line, it is empty. I assume this is because the object does not exist (though it did not give any errors). How do I build an object from within a basic program? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback w/o Web Page
Hi John What I've done to test RBOs is to replace the RBO.getProperty and RBO.setProperty functions with my own wrappers that just map the properties to a name-value pair held in a common block. When you don't want to run in test mode the wrappers can fall back to calling the real RBO.getProperty and RBO.setProperty functions. Brian -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 14 January 2013 17:15 To: 'U2 Users List' Subject: [U2] Redback w/o Web Page Normally, a web page will create an object, populate some properties, then execute a method to pass the object and its properties to a U2 program (in my case UniData). No problem. I am working on a new and complicated process and I would like to cut out the web part of this for the moment and make sure that I have a solid foundation in my basic code data. I have written my main program, and I have written a very small driver program that simply loads the properties of the object, then calls the main program. The problem is, the web page usually creates the object. My driver program can set a property (simulating what the web page would do), but if I get the property in the very next line, it is empty. I assume this is because the object does not exist (though it did not give any errors). How do I build an object from within a basic program? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback w/o Web Page
Thanks - I will go with that. JRI -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Brian Leach Sent: Monday, January 14, 2013 12:31 PM To: 'U2 Users List' Subject: Re: [U2] Redback w/o Web Page Hi John What I've done to test RBOs is to replace the RBO.getProperty and RBO.setProperty functions with my own wrappers that just map the properties to a name-value pair held in a common block. When you don't want to run in test mode the wrappers can fall back to calling the real RBO.getProperty and RBO.setProperty functions. Brian -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 14 January 2013 17:15 To: 'U2 Users List' Subject: [U2] Redback w/o Web Page Normally, a web page will create an object, populate some properties, then execute a method to pass the object and its properties to a U2 program (in my case UniData). No problem. I am working on a new and complicated process and I would like to cut out the web part of this for the moment and make sure that I have a solid foundation in my basic code data. I have written my main program, and I have written a very small driver program that simply loads the properties of the object, then calls the main program. The problem is, the web page usually creates the object. My driver program can set a property (simulating what the web page would do), but if I get the property in the very next line, it is empty. I assume this is because the object does not exist (though it did not give any errors). How do I build an object from within a basic program? Thanks John ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback port
What TCP/IP port# does Redback typically use? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback port
8403 (and up depending on the ini file settings) On Thu, Jul 12, 2012 at 1:55 PM, Kevin King ke...@precisonline.com wrote: What TCP/IP port# does Redback typically use? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback port
You would need to look in your rgwresp.ini file to see what it is set to. Path to the file is $RBHOME/rgw/conf Dan Goble | Senior Systems Engineer Interline Brands, Inc. 804 East Gate Drive Suite 100, Mount Laurel, NJ 08054 Office: 856.533.3110 | Mobile: 609.792.6855 E-mail: dan.go...@interlinebrands.com | Website: www.interlinebrands.com This e-mail and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. Please notify the sender immediately by e-mail if you have received this e-mail in error and delete all copies of this message. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Thursday, July 12, 2012 1:55 PM To: U2 Users List Subject: [U2] Redback port What TCP/IP port# does Redback typically use? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback port
Awesome, thanks! On Thu, Jul 12, 2012 at 1:56 PM, Dan Goble dan.go...@interlinebrands.comwrote: You would need to look in your rgwresp.ini file to see what it is set to. Path to the file is $RBHOME/rgw/conf Dan Goble | Senior Systems Engineer Interline Brands, Inc. 804 East Gate Drive Suite 100, Mount Laurel, NJ 08054 Office: 856.533.3110 | Mobile: 609.792.6855 E-mail: dan.go...@interlinebrands.com | Website: www.interlinebrands.com This e-mail and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. Please notify the sender immediately by e-mail if you have received this e-mail in error and delete all copies of this message. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto: u2-users-boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Thursday, July 12, 2012 1:55 PM To: U2 Users List Subject: [U2] Redback port What TCP/IP port# does Redback typically use? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
We finally got a solution from Rocket for the Redback connection issue from last week. Here is a quick recap: We have 3 web sites (TEST, PILOT LIVE) all running off a single web server. We have 3 ePortal accounts (TEST, PILOT LIVE) on our UNIX box. We have 3 Avanté accounts (TEST.DATA, PILOT.DATA LIVE.DATA) on our UNIX box. When Redback tries to connect to an ePortal account, it uses syntax like this where account is the ePortal account: myCart.Open2 account,SF:oPreOrder When Redback tries to connect to an Avanté account, it uses syntax like this where accnt is the Avanté account: oOrder.Open2 accnt,SF:oOrder,userid,passwd (note the addition of a login password) Solution: When connecting to Avanté, it looks in the VOC file for a record called APP.IDS. F2 of this record is a multi-valued list of file types to open (for example: SF^CFG). If it can open the SFxxx files it wants, everything is good and it does not appear to test the other files. In my TEST and PILOT accounts, VOC APP.IDS 2 = II^SF^CFG^ICN. This worked. In my LIVE account, VOC APP.IDS 2 = ICN^SF^CFG. This failed, apparently because we do not have ICNxxx files. I backed up VOC APP.IDS to APP.IDS.ORIG, then changed APP.IDS 2 to SF^CFG. Everything worked!!! To be consistent, I backed up APP.IDS in TEST and PILOT and then set APP.IDS to match what worked in LIVE. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 4:17 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just making sure that what you have on site is the same as what we have (and our storefront, also heavily customized) has been up and running for years. One question, just to rule out everything we can before you get a tech on the line... have you tried it with a different browser and/or from a different computer? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 1:05 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem If this is driving YOU crazy, you can imagine how I feel. I have very little hair left on my already balding head. This is a 6 month project that is due next week that is held up on this one issue (so far). Anyway, the connections to the ERPAccount (i.e LIVE.DATA) is only used by ePortal in the checkout process once a basket has been successfully populated by the user. From that point on, I believe all the connections go against the Avanté account. Why? I have no clue. So long as the program and files that are needed are there, who cares? The only place I could see this making a difference is when the order is actually built as an XML file and pushed through Avanté via the iConnect suite (which is also global like Redback). Since I have not gotten that far, iConnect is not in the picture at this point. I MIGHT be able to switch everything to work from just the ePortal accounts, but my hesitation is: 1) I did not need to do this in TEST/PILOT so why should I need to in LIVE? 2) If changing DOES work up until the end, why did Epicor write it this way (I am not expecting a great answer here)? 3) If the final filing that kicks in the iConnect stuff DOES need it that way, I will have re-written a bunch of code that I have to put back anyway. The bottom line to all this is: WHAT IS DIFFERENT BETWEEN TEST/PILOT AND LIVE!!! I will happily post the solution to this when Epicor finally gets back to me. In the words of the profit, John Belushi: My advice to you is to start drinking heavily. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 3:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Ok, this is driving me crazy, so when you figure it out, I'd love to know. But going back to your last email - It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. - we know that's not true (so ignore my last email), because your eportal site is using the rbadmin uid/pw successfully. Sooo We know it's not the password because eportal (your site not the account) can use it. We know it's not the account setup because your eportal can use it. We know this works: account=Application(Account). myCart.Open2 account,SF:oPreOrder And this doesn’t: accnt=Application(ERPAccount). oOrder.Open2 accnt,SF:oOrder,userid,passwd The only difference it seems between your eportal working in live and your storefront not working in live the ERPAccount variable which I don't remember being used in epicor's eportal, only storefront (but haven't verified). Do you have full path in global.asa or just the account name? I'm sure you have
Re: [U2] Redback Connection Problem
Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete
Re: [U2] Redback Connection Problem
I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid
Re: [U2] Redback Connection Problem
Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder
Re: [U2] Redback Connection Problem
And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few
Re: [U2] Redback Connection Problem
Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -Original
Re: [U2] Redback Connection Problem
Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf
Re: [U2] Redback Connection Problem
Hi John Check beyond Redback. Have you checked things like access to the temp directory. I assume the pilot and test machines are different to the live site and it could be an issue of security being tied down further than on the test machines. David Jordan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Tuesday, 24 January 2012 7:04 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back
Re: [U2] Redback Connection Problem
Yes, I can connect to Web DE/Redback with the values in the LIVE global.asa file. These are the same values as in the TEST and PILOT global.asa files. However, if I login as redback, cd to the Avanté account and type udt, I am unable to use the login/pw to get into SB. Where are these used? Not in TEST or PILOT either because they do not work in those accounts to manually login either (so I don't think this is the issue). John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 3:08 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I
Re: [U2] Redback Connection Problem
No. All 3 web sites are on a single web server. All 6 UniData accounts (Avanté Test, ePortal Test, Avanté Pilot, ePortal Pilot, Avanté Live and ePortal Live) are on the same UNIX box. Redback lives on the same UNIX box. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of David Jordan Sent: Monday, January 23, 2012 3:37 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John Check beyond Redback. Have you checked things like access to the temp directory. I assume the pilot and test machines are different to the live site and it could be an issue of security being tied down further than on the test machines. David Jordan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Tuesday, 24 January 2012 7:04 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic 500 error message). If I look at the server logs, it is giving a meaningless error
Re: [U2] Redback Connection Problem
Correct, it's not an SB issue, it bypasses SB in login paragraph. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:38 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes, I can connect to Web DE/Redback with the values in the LIVE global.asa file. These are the same values as in the TEST and PILOT global.asa files. However, if I login as redback, cd to the Avanté account and type udt, I am unable to use the login/pw to get into SB. Where are these used? Not in TEST or PILOT either because they do not work in those accounts to manually login either (so I don't think this is the issue). John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 3:08 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -Original Message- From
Re: [U2] Redback Connection Problem
Ok, this is driving me crazy, so when you figure it out, I'd love to know. But going back to your last email - It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. - we know that's not true (so ignore my last email), because your eportal site is using the rbadmin uid/pw successfully. Sooo We know it's not the password because eportal (your site not the account) can use it. We know it's not the account setup because your eportal can use it. We know this works: account=Application(Account). myCart.Open2 account,SF:oPreOrder And this doesn’t: accnt=Application(ERPAccount). oOrder.Open2 accnt,SF:oOrder,userid,passwd The only difference it seems between your eportal working in live and your storefront not working in live the ERPAccount variable which I don't remember being used in epicor's eportal, only storefront (but haven't verified). Do you have full path in global.asa or just the account name? I'm sure you have it right since you're comparing to the working sites, just trying to cover all bases -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:08 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can you switch it to try and open something in the ECP module, like ECP:oOrders? Just wondering if you've only been using the ecp side of things so far, if it's possible you might be missing some pointers in live, like to SFINCLUDE or OORDER, or something like that -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:18 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Yes and No. ePortal has been up and running for years. StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your
Re: [U2] Redback Connection Problem
If this is driving YOU crazy, you can imagine how I feel. I have very little hair left on my already balding head. This is a 6 month project that is due next week that is held up on this one issue (so far). Anyway, the connections to the ERPAccount (i.e LIVE.DATA) is only used by ePortal in the checkout process once a basket has been successfully populated by the user. From that point on, I believe all the connections go against the Avanté account. Why? I have no clue. So long as the program and files that are needed are there, who cares? The only place I could see this making a difference is when the order is actually built as an XML file and pushed through Avanté via the iConnect suite (which is also global like Redback). Since I have not gotten that far, iConnect is not in the picture at this point. I MIGHT be able to switch everything to work from just the ePortal accounts, but my hesitation is: 1) I did not need to do this in TEST/PILOT so why should I need to in LIVE? 2) If changing DOES work up until the end, why did Epicor write it this way (I am not expecting a great answer here)? 3) If the final filing that kicks in the iConnect stuff DOES need it that way, I will have re-written a bunch of code that I have to put back anyway. The bottom line to all this is: WHAT IS DIFFERENT BETWEEN TEST/PILOT AND LIVE!!! I will happily post the solution to this when Epicor finally gets back to me. In the words of the profit, John Belushi: My advice to you is to start drinking heavily. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 3:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Ok, this is driving me crazy, so when you figure it out, I'd love to know. But going back to your last email - It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. - we know that's not true (so ignore my last email), because your eportal site is using the rbadmin uid/pw successfully. Sooo We know it's not the password because eportal (your site not the account) can use it. We know it's not the account setup because your eportal can use it. We know this works: account=Application(Account). myCart.Open2 account,SF:oPreOrder And this doesn’t: accnt=Application(ERPAccount). oOrder.Open2 accnt,SF:oOrder,userid,passwd The only difference it seems between your eportal working in live and your storefront not working in live the ERPAccount variable which I don't remember being used in epicor's eportal, only storefront (but haven't verified). Do you have full path in global.asa or just the account name? I'm sure you have it right since you're comparing to the working sites, just trying to cover all bases -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:08 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm just throwing out some ideas, in hopes it would spark something for you or anyone following... Check the global.asa in your live site one more time 1) You are setting Application(ERPAccount) = LIVE.DATA 2) Your rgwresp has the same account, as #1 3) Before you do the oOrder.Open2 accnt,SF:oOrder,userid,passwd , you do accnt=Application(ERPAccount). Correct? Also, In your simple test page with connection test only, can
Re: [U2] Redback Connection Problem
I'm just making sure that what you have on site is the same as what we have (and our storefront, also heavily customized) has been up and running for years. One question, just to rule out everything we can before you get a tech on the line... have you tried it with a different browser and/or from a different computer? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 1:05 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem If this is driving YOU crazy, you can imagine how I feel. I have very little hair left on my already balding head. This is a 6 month project that is due next week that is held up on this one issue (so far). Anyway, the connections to the ERPAccount (i.e LIVE.DATA) is only used by ePortal in the checkout process once a basket has been successfully populated by the user. From that point on, I believe all the connections go against the Avanté account. Why? I have no clue. So long as the program and files that are needed are there, who cares? The only place I could see this making a difference is when the order is actually built as an XML file and pushed through Avanté via the iConnect suite (which is also global like Redback). Since I have not gotten that far, iConnect is not in the picture at this point. I MIGHT be able to switch everything to work from just the ePortal accounts, but my hesitation is: 1) I did not need to do this in TEST/PILOT so why should I need to in LIVE? 2) If changing DOES work up until the end, why did Epicor write it this way (I am not expecting a great answer here)? 3) If the final filing that kicks in the iConnect stuff DOES need it that way, I will have re-written a bunch of code that I have to put back anyway. The bottom line to all this is: WHAT IS DIFFERENT BETWEEN TEST/PILOT AND LIVE!!! I will happily post the solution to this when Epicor finally gets back to me. In the words of the profit, John Belushi: My advice to you is to start drinking heavily. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 3:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Ok, this is driving me crazy, so when you figure it out, I'd love to know. But going back to your last email - It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. - we know that's not true (so ignore my last email), because your eportal site is using the rbadmin uid/pw successfully. Sooo We know it's not the password because eportal (your site not the account) can use it. We know it's not the account setup because your eportal can use it. We know this works: account=Application(Account). myCart.Open2 account,SF:oPreOrder And this doesn’t: accnt=Application(ERPAccount). oOrder.Open2 accnt,SF:oOrder,userid,passwd The only difference it seems between your eportal working in live and your storefront not working in live the ERPAccount variable which I don't remember being used in epicor's eportal, only storefront (but haven't verified). Do you have full path in global.asa or just the account name? I'm sure you have it right since you're comparing to the working sites, just trying to cover all bases -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:08 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 11:49 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun
Re: [U2] Redback Connection Problem
Yes John Israel Sent from my iPhone On Jan 23, 2012, at 4:17 PM, Cook, Amy amy_c...@k2sports.com wrote: I'm just making sure that what you have on site is the same as what we have (and our storefront, also heavily customized) has been up and running for years. One question, just to rule out everything we can before you get a tech on the line... have you tried it with a different browser and/or from a different computer? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 1:05 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem If this is driving YOU crazy, you can imagine how I feel. I have very little hair left on my already balding head. This is a 6 month project that is due next week that is held up on this one issue (so far). Anyway, the connections to the ERPAccount (i.e LIVE.DATA) is only used by ePortal in the checkout process once a basket has been successfully populated by the user. From that point on, I believe all the connections go against the Avanté account. Why? I have no clue. So long as the program and files that are needed are there, who cares? The only place I could see this making a difference is when the order is actually built as an XML file and pushed through Avanté via the iConnect suite (which is also global like Redback). Since I have not gotten that far, iConnect is not in the picture at this point. I MIGHT be able to switch everything to work from just the ePortal accounts, but my hesitation is: 1) I did not need to do this in TEST/PILOT so why should I need to in LIVE? 2) If changing DOES work up until the end, why did Epicor write it this way (I am not expecting a great answer here)? 3) If the final filing that kicks in the iConnect stuff DOES need it that way, I will have re-written a bunch of code that I have to put back anyway. The bottom line to all this is: WHAT IS DIFFERENT BETWEEN TEST/PILOT AND LIVE!!! I will happily post the solution to this when Epicor finally gets back to me. In the words of the profit, John Belushi: My advice to you is to start drinking heavily. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 3:48 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Ok, this is driving me crazy, so when you figure it out, I'd love to know. But going back to your last email - It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. - we know that's not true (so ignore my last email), because your eportal site is using the rbadmin uid/pw successfully. Sooo We know it's not the password because eportal (your site not the account) can use it. We know it's not the account setup because your eportal can use it. We know this works: account=Application(Account). myCart.Open2 account,SF:oPreOrder And this doesn’t: accnt=Application(ERPAccount). oOrder.Open2 accnt,SF:oOrder,userid,passwd The only difference it seems between your eportal working in live and your storefront not working in live the ERPAccount variable which I don't remember being used in epicor's eportal, only storefront (but haven't verified). Do you have full path in global.asa or just the account name? I'm sure you have it right since you're comparing to the working sites, just trying to cover all bases -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:08 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Can you login to your live site with RedBack Designer, with the rbadmin password you have in your live global.asa? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 12:04 PM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem Correct. That was part of my checking. File pointers, catalog pointers, etc... SPIDER command is working everywhere. Very frustrating. It is almost like there is something set up SOMEWHERE that says rbadmin can access everything except LIVE.DATA. John -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 2:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem And no pointers missing in live back to eportal SFxxx files? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf
Re: [U2] Redback Connection Problem
1) Try stopping/starting RedBack 2) Ensure that you are an SB ROOT user and log to LIVE to ensure everything compiles (rolling to LIVE does not recompile - you have to log there) Martin -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of David Jordan Sent: 22 January 2012 06:00 To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John My guess is that there are security restrictions on the Live system that are not on the test system Regards David Jordan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Sunday, 22 January 2012 2:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users Click https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. Epicor Software (UK) is a limited company registered in England Wales. Registration Number: 2338274. Registered Office: 6th Floor, One London Wall, London EC2Y 5EB This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of Epicor Software (UK) Limited or any other company within its group. This message has been scanned for malware by Websense. www.websense.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
Done all of that. Thanks John Israel Sent from my iPhone On Jan 22, 2012, at 5:16 PM, Martin Braid mbr...@epicor.com wrote: 1) Try stopping/starting RedBack 2) Ensure that you are an SB ROOT user and log to LIVE to ensure everything compiles (rolling to LIVE does not recompile - you have to log there) Martin -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of David Jordan Sent: 22 January 2012 06:00 To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John My guess is that there are security restrictions on the Live system that are not on the test system Regards David Jordan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Sunday, 22 January 2012 2:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users Click https://www.mailcontrol.com/sr/wQw0zmjPoHdJTZGyOCrrhg== to report this email as spam. Epicor Software (UK) is a limited company registered in England Wales. Registration Number: 2338274. Registered Office: 6th Floor, One London Wall, London EC2Y 5EB This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of Epicor Software (UK) Limited or any other company within its group. This message has been scanned for malware by Websense. www.websense.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
SB Group Security restriction on the userid in LIVE.DATA ? SYS3030 for the SB user may need Open Process Calling flag setting and SYS0161 running in LIVE.DATA -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 22 January 2012 22:18 To: U2 Users List Subject: Re: [U2] Redback Connection Problem Done all of that. Thanks John Israel Sent from my iPhone On Jan 22, 2012, at 5:16 PM, Martin Braid mbr...@epicor.com wrote: 1) Try stopping/starting RedBack 2) Ensure that you are an SB ROOT user and log to LIVE to ensure everything compiles (rolling to LIVE does not recompile - you have to log there) Martin -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of David Jordan Sent: 22 January 2012 06:00 To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John My guess is that there are security restrictions on the Live system that are not on the test system Regards David Jordan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Sunday, 22 January 2012 2:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Epicor Software (UK) is a limited company registered in England Wales. Registration Number: 2338274. Registered Office: 6th Floor, One London Wall, London EC2Y 5EB This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of Epicor Software (UK) Limited or any other company within its group. This message has been scanned for malware by Websense. www.websense.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback Connection Problem
I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Connection Problem
Hi John My guess is that there are security restrictions on the Live system that are not on the test system Regards David Jordan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Sunday, 22 January 2012 2:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA TEST.DATA). Each has its own web site (live, pilot test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,SF:oPreOrder - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,SF:oOrder,userid,passwd- where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback
If you're running Redback and Universe applications on a 64-bit Windows environment, please share which hardware you're using, Redback/Universe version you're on, and the performance as compared to a 32-bit platform. Please indicate if you're using separate servers for Universe and Redback or running them on one server. If you're using Redback on other platforms, are you planning to remain with Redback or considering to switch? Baruch ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Limit
This issue has been resolved by a complete re-write. However, to answer your question: the original code was written several years ago and was working for a long time before it broke. Exactly WHEN it broke, I do not know - this process is not run on a regular basis. My basic program was collecting the data and loading it into various properties of the RBO object. It was NOT in XML originally. It was simply multi-valued (and some sub-valued) data that was passed back to Redback who passed it back to the web page (server). The web page then converted the data into arrays and built the data as an Excel file using: Response.Buffer = TRUE Response.ContentType = application/vnd.ms-excel Response.AddHeader content-disposition, attachment; filename=All_Users.xls and building the data as an HTML table. This was pretty cool while it lasted. XML was not involved with this original process. Unfortunately, this stopped working at some point, and all my testing points to a size limit hitting me somewhere. The failure was happening somewhere between the basic program returning and the web page/server taking control. As far as I can tell, the only things between these 2 points is Redback. Since everything worked cleanly on the Avanté (UNIX) box and the failure occurred AFTER returning control, I decided to completely redesign this overall process to do all the work in the basic program. I am now building the data as an XML file, sending the user an E-mail with the XML file as an attachment, then returning control back to Redback (but w/o any data to handle), who in turn returns control back to the web server. Upon regaining control, the web servers simply redisplays the web page. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ross Ferris Sent: Wednesday, March 30, 2011 9:01 PM To: U2 Users List Subject: Re: [U2] Redback Limit You said you were making XML no stray or in the data you are generating that could throw things off? Ross Ferris Stamina Software Visage Better by Design! -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 31 March 2011 6:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit There were 13 columns with 970 rows (including a header). These columns included: E-mail address User Name Domain User Type Last Login Date Last Login Time AR Inq (1/0) Sales Inq (1/0) RMA Inq (1/0) Products Inq (1/0) Storefront (1/0) USA Companies (svm) Canadian Companies (svm) The last 2 columns contain the company # and name. Everything worked find for a while. At some point, we noticed that it was no longer working. I suspect this was when we reached a certain number of users thus hitting a limit. Using a SAMPLE XXX on my SELECT, I was able to determine the last record that would work. I looked at it and the following record for bad info, but there was none. I skipped over the offending record, but it simply blew up on the next record (thus hitting the suspected size limit). Taking the names out of the last 2 columns (thus only returning just the customer numbers) worked, but was not meaningful. I have since redesigned this whole process to created an XML file on the UNIX box then E-mailed it to the user as an attachment. Thus, the exact same info is received by the user, but no data is actually passed back to the web page. Just one of life's little mysteries. Thanks for all the input. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Holt, Jake Sent: Wednesday, March 30, 2011 2:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit How many fields do you have? From what I remember reading, there was a field limit on RBOs, it was like a thousand fields though. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 10:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2
Re: [U2] Redback Limit
Hi, Sorry, I meant within BEGIN TRANSACTION... END TRANSACTION, but if there was no writing, I wouldn't have thought this was the issue. Adam -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 31 March 2011 13:53 To: 'U2 Users List' Subject: Re: [U2] Redback Limit I don't understand the within transaction boundaries? I was not updating (writing to disk) anything. I was just loading the RBO in my basic program, then on the web server I was pulling that data apart and building an Excel file with that data. The user was then shown a window (produced by the browser) asking if they wanted to open the file. If they say yes, it opens in Excel. Nothing was ever written to disk in the original design. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Adam Eccleshall Sent: Thursday, March 31, 2011 8:45 AM To: U2 Users List Subject: Re: [U2] Redback Limit Hi, Was the update within transaction boundaries at all? We had an issue where attempting to update all records in an import within the same transaction hit a limit and crashed the process. This was resolved by making each import line its own transaction (transaction processing had been wrapped around an existing process, rather than being designed in from the start). Adam -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 31 March 2011 13:29 To: 'U2 Users List' Subject: Re: [U2] Redback Limit This issue has been resolved by a complete re-write. However, to answer your question: the original code was written several years ago and was working for a long time before it broke. Exactly WHEN it broke, I do not know - this process is not run on a regular basis. My basic program was collecting the data and loading it into various properties of the RBO object. It was NOT in XML originally. It was simply multi-valued (and some sub-valued) data that was passed back to Redback who passed it back to the web page (server). The web page then converted the data into arrays and built the data as an Excel file using: Response.Buffer = TRUE Response.ContentType = application/vnd.ms-excel Response.AddHeader content-disposition, attachment; filename=All_Users.xls and building the data as an HTML table. This was pretty cool while it lasted. XML was not involved with this original process. Unfortunately, this stopped working at some point, and all my testing points to a size limit hitting me somewhere. The failure was happening somewhere between the basic program returning and the web page/server taking control. As far as I can tell, the only things between these 2 points is Redback. Since everything worked cleanly on the Avanté (UNIX) box and the failure occurred AFTER returning control, I decided to completely redesign this overall process to do all the work in the basic program. I am now building the data as an XML file, sending the user an E-mail with the XML file as an attachment, then returning control back to Redback (but w/o any data to handle), who in turn returns control back to the web server. Upon regaining control, the web servers simply redisplays the web page. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ross Ferris Sent: Wednesday, March 30, 2011 9:01 PM To: U2 Users List Subject: Re: [U2] Redback Limit You said you were making XML no stray or in the data you are generating that could throw things off? Ross Ferris Stamina Software Visage Better by Design! -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 31 March 2011 6:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit There were 13 columns with 970 rows (including a header). These columns included: E-mail address User Name Domain User Type Last Login Date Last Login Time AR Inq (1/0) Sales Inq (1/0) RMA Inq (1/0) Products Inq (1/0) Storefront (1/0) USA Companies (svm) Canadian Companies (svm) The last 2 columns contain the company # and name. Everything worked find for a while. At some point, we noticed that it was no longer working. I suspect this was when we reached a certain number of users thus hitting a limit. Using a SAMPLE XXX on my SELECT, I was able to determine the last record that would work. I looked at it and the following record for bad info, but there was none. I skipped over the offending record, but it simply
Re: [U2] Redback Limit
Hi John, I hit a Redback size limit at a clients also. The app was fine, and then all of a sudden it stopped working. The RBO was very straight forward - it captured data from the web, and then transmitted it to the back end. IIRC, the limit was just over 15,000 characters. I didn't redesign the whole app, but instead looped on the submission - limiting the # of rows submitted each itteration. The client had a bunch of RBOs with a bunch of submissions, and we were suprised to find a limit. But it was absolutely reproduceable. I don't think that they ever encountered this problem since then, and it's real possible that an application upgrade (redback, unidata) also helped. Hope that helps! Or at least you have a sympathetic ear. -Laura -Original Message- From: Israel, John R. [johnisr...@daytonsuperior.com] Date: 03/30/2011 11:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while receiving it all? -Kevin http://www.PrecisOnline.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Limit
Thanks Laura, You are the first to confirm a size limit. Like you, I found a way around it. It just would have been nice to know about this up front. For all I know, it actually is documented somewhere and folks just do not hit that limit due to other limiting factors. Any idea if it was a 15k limit on a property, or a 15k limit on the overall RBO? John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Laura Hirsh Sent: Thursday, March 31, 2011 12:58 PM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Redback Limit Hi John, I hit a Redback size limit at a clients also. The app was fine, and then all of a sudden it stopped working. The RBO was very straight forward - it captured data from the web, and then transmitted it to the back end. IIRC, the limit was just over 15,000 characters. I didn't redesign the whole app, but instead looped on the submission - limiting the # of rows submitted each itteration. The client had a bunch of RBOs with a bunch of submissions, and we were suprised to find a limit. But it was absolutely reproduceable. I don't think that they ever encountered this problem since then, and it's real possible that an application upgrade (redback, unidata) also helped. Hope that helps! Or at least you have a sympathetic ear. -Laura -Original Message- From: Israel, John R. [johnisr...@daytonsuperior.com] Date: 03/30/2011 11:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while receiving it all? -Kevin http://www.PrecisOnline.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Limit
Hi John, I'm pretty sure that it was a per property limit. The application had a lot of people's names: salutation + first name + middle initial + last name, etc. It took a bunch of trial and error to figure out - RBO Scope helped a ton. The team I was working with at the time, couldn't believe that there was any limit, but after I demo-ed to them, they were believers! HTH, Laura -Original Message- From: Israel, John R. [johnisr...@daytonsuperior.com] Date: 03/31/2011 01:08 PM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Thanks Laura, You are the first to confirm a size limit. Like you, I found a way around it. It just would have been nice to know about this up front. For all I know, it actually is documented somewhere and folks just do not hit that limit due to other limiting factors. Any idea if it was a 15k limit on a property, or a 15k limit on the overall RBO? John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Laura Hirsh Sent: Thursday, March 31, 2011 12:58 PM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Redback Limit Hi John, I hit a Redback size limit at a clients also. The app was fine, and then all of a sudden it stopped working. The RBO was very straight forward - it captured data from the web, and then transmitted it to the back end. IIRC, the limit was just over 15,000 characters. I didn't redesign the whole app, but instead looped on the submission - limiting the # of rows submitted each iteration. The client had a bunch of RBOs with a bunch of submissions, and we were surprised to find a limit. But it was absolutely reproduce-able. I don't think that they ever encountered this problem since then, and it's real possible that an application upgrade (redback, unidata) also helped. Hope that helps! Or at least you have a sympathetic ear. -Laura -Original Message- From: Israel, John R. [johnisr...@daytonsuperior.com] Date: 03/30/2011 11:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while
Re: [U2] Redback Limit
Laura, Yeah, your experience looks strikingly similar to what I experienced. It was a pain to zero in on, but reproducible over and over. Thanks again for confirmation. That looks like something we all need to keep in mind. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Laura Hirsh Sent: Thursday, March 31, 2011 1:40 PM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Redback Limit Hi John, I'm pretty sure that it was a per property limit. The application had a lot of people's names: salutation + first name + middle initial + last name, etc. It took a bunch of trial and error to figure out - RBO Scope helped a ton. The team I was working with at the time, couldn't believe that there was any limit, but after I demo-ed to them, they were believers! HTH, Laura -Original Message- From: Israel, John R. [johnisr...@daytonsuperior.com] Date: 03/31/2011 01:08 PM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Thanks Laura, You are the first to confirm a size limit. Like you, I found a way around it. It just would have been nice to know about this up front. For all I know, it actually is documented somewhere and folks just do not hit that limit due to other limiting factors. Any idea if it was a 15k limit on a property, or a 15k limit on the overall RBO? John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Laura Hirsh Sent: Thursday, March 31, 2011 12:58 PM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Redback Limit Hi John, I hit a Redback size limit at a clients also. The app was fine, and then all of a sudden it stopped working. The RBO was very straight forward - it captured data from the web, and then transmitted it to the back end. IIRC, the limit was just over 15,000 characters. I didn't redesign the whole app, but instead looped on the submission - limiting the # of rows submitted each iteration. The client had a bunch of RBOs with a bunch of submissions, and we were surprised to find a limit. But it was absolutely reproduce-able. I don't think that they ever encountered this problem since then, and it's real possible that an application upgrade (redback, unidata) also helped. Hope that helps! Or at least you have a sympathetic ear. -Laura -Original Message- From: Israel, John R. [johnisr...@daytonsuperior.com] Date: 03/30/2011 11:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info
Re: [U2] Redback Limit
Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while receiving it all? -Kevin http://www.PrecisOnline.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Limit
It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while receiving it all? -Kevin http://www.PrecisOnline.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Limit
How many fields do you have? From what I remember reading, there was a field limit on RBOs, it was like a thousand fields though. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 10:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while receiving it all? -Kevin http://www.PrecisOnline.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback Limit
There were 13 columns with 970 rows (including a header). These columns included: E-mail address User Name Domain User Type Last Login Date Last Login Time AR Inq (1/0) Sales Inq (1/0) RMA Inq (1/0) Products Inq (1/0) Storefront (1/0) USA Companies (svm) Canadian Companies (svm) The last 2 columns contain the company # and name. Everything worked find for a while. At some point, we noticed that it was no longer working. I suspect this was when we reached a certain number of users thus hitting a limit. Using a SAMPLE XXX on my SELECT, I was able to determine the last record that would work. I looked at it and the following record for bad info, but there was none. I skipped over the offending record, but it simply blew up on the next record (thus hitting the suspected size limit). Taking the names out of the last 2 columns (thus only returning just the customer numbers) worked, but was not meaningful. I have since redesigned this whole process to created an XML file on the UNIX box then E-mailed it to the user as an attachment. Thus, the exact same info is received by the user, but no data is actually passed back to the web page. Just one of life's little mysteries. Thanks for all the input. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Holt, Jake Sent: Wednesday, March 30, 2011 2:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit How many fields do you have? From what I remember reading, there was a field limit on RBOs, it was like a thousand fields though. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 10:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent: Tuesday, March 29, 2011 9:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit About how much data is being passed back? Could the server be timing out while receiving it all? -Kevin http://www.PrecisOnline.com ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org
Re: [U2] Redback Limit
You said you were making XML no stray or in the data you are generating that could throw things off? Ross Ferris Stamina Software Visage Better by Design! -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: 31 March 2011 6:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit There were 13 columns with 970 rows (including a header). These columns included: E-mail address User Name Domain User Type Last Login Date Last Login Time AR Inq (1/0) Sales Inq (1/0) RMA Inq (1/0) Products Inq (1/0) Storefront (1/0) USA Companies (svm) Canadian Companies (svm) The last 2 columns contain the company # and name. Everything worked find for a while. At some point, we noticed that it was no longer working. I suspect this was when we reached a certain number of users thus hitting a limit. Using a SAMPLE XXX on my SELECT, I was able to determine the last record that would work. I looked at it and the following record for bad info, but there was none. I skipped over the offending record, but it simply blew up on the next record (thus hitting the suspected size limit). Taking the names out of the last 2 columns (thus only returning just the customer numbers) worked, but was not meaningful. I have since redesigned this whole process to created an XML file on the UNIX box then E-mailed it to the user as an attachment. Thus, the exact same info is received by the user, but no data is actually passed back to the web page. Just one of life's little mysteries. Thanks for all the input. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Holt, Jake Sent: Wednesday, March 30, 2011 2:16 PM To: U2 Users List Subject: Re: [U2] Redback Limit How many fields do you have? From what I remember reading, there was a field limit on RBOs, it was like a thousand fields though. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 10:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit It was not timing out. I have other pages that take longer. It really seemed to be a size limit. I develop with FF with a Web Developer plug-in that helps a lot. I validate with IE, Chrome, Opera and Safari, but FF is my preferred browser. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Glen Batchelor Sent: Wednesday, March 30, 2011 11:03 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit Try using cURL or wget, with an unlimited timeout, and get the real headers from the server. Assuming you're using IE, it rarely tells a true story when it comes to server connection issues or HTTP errors. Glen Batchelor IT Director/CIO/CTO All-Spec Industries phone: (910) 332-0424 fax: (910) 763-5664 E-mail: webmas...@all-spec.com Web: http://www.all-spec.com Blog: http://blog.all-spec.com -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Wednesday, March 30, 2011 8:33 AM To: 'U2 Users List' Subject: Re: [U2] Redback Limit I was exporting all the user info we track with Avanté's ePortal from ePortal back to a web page which rips the data apart and automatically opens it in Excel. Over 900 records with all kinds of info (name, company, access, etc.) I was never able to find any corruption in the data. I did find that by capping the number of records OR not loading the company names of the users the problem went away. If I wrote the data to a temp file prior to loading up the RBO to pass back to the web page, there was nothing wrong. I think there is simply a limit somewhere. I am not sure if the limit is on a specific property (mv list of company/name the user has access to see) or the RBO in general. Either way, I could not wait on this and I have had to re-engineer this export. What used to automatically build an Excel file for the user via an ASP web page will now create an XML file of the same info in ePortal (on the UNIX box), then E-mail it to the user. Granted, this was a lot of data, but with today's technology, I did not think it was THAT bad. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users- boun...@listserver.u2ug.org] On Behalf Of Kevin King Sent
[U2] Redback Limit
Is there a limit to how much data can be passed from UniData through Redback? I am getting a: Server Error: 500 - Internal server error. If I reduce the # of records processed, select the data in different order, skip the apparent offending record, it continues to blow up. I have not found any problems with the data and am suspecting that it is simply passing too much data through the RBO object. John Israel Senior Programmer/Analyst Dayton Superior Corporation 1125 Byers Road Miamisburg, OH 45342 ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] RedBack Scheduler
Is anyone experiencing problems with the RedBack Scheduler after resolving all the warning messages in the rgw log file? Does the Scheduler stop for some unknown reason? If so, please describe what system you're running and how often this happens. Baruch ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback Err #2
So, hopefully this is the last thing I have to work through. I have RedBack up and running on the demo accounts just fine but when I try to add one of my production account I get the error below. Anyone know what file it's talking about? Not sure if it's related but I have 2 webshares and there is 2 occurrences of the error. It happens on both my prod and test accounts (I ran ENABLE.RBO and REBBACK.UPG on both of them). Sorry, an error has occurred in rgwsched running on host 'JONAH' (192.168.221.15). (ErrorCode=0xff93). Server Err: SpGetLen error, rc=-109 Output Log: none. Error Log: none. * (errno=32 The process cannot access the file because it is being used by another process.) (errno=32 The process cannot access the file because it is being used by another process.) HTTP/1.1 200 OK Connection: close Date: Wed, 04 Aug 2010 15:46:17 GMT Server: Microsoft-IIS/6.0 X-Powered-By: ASP.NET Content-type: text/plain Sorry, an error has occurred in rgw.dll running on host 'JONAH' (192.168.221.15) at 'Wed Aug 04 10:46:17 2010' at line 86 of 'spider.c'. Connection to Application Server lost (RedBack ErrorCode = 0xf0010021) Thanks again, Jake ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback
Just in case someone else comes across this in the future, I wanted to let you know that I figured out what the problem was. It had to do with some of the registry settings for IIS (see: http://mcsknowledge.com/Articles.aspx?P_ID=11A_ID=111). I originally discounted it since mine was reporting 'rgw.ini' and not '' and my version of windows is 32bit not 64bit but when I made these changes my gateway now reports 'c:\inetput\wwwroot\rgw.ini' like it should. When I try and hit an account I get an actual error now so at least I can make some progress. Thanks for your help, Jake -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Holt, Jake Sent: Monday, August 02, 2010 5:20 PM To: U2 Users List Subject: Re: [U2] Redback I'm not sure where that port is coming from. Just to be sure I went and deleted all of the rgw.ini files (I had a few from reinstalls) and left only the newest one. SHOWRGW.exe displays the accounts I have setup in this RGW.INI so I would expect I have the right file. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of andy baum Sent: Monday, August 02, 2010 4:36 PM To: U2 Users List Subject: Re: [U2] Redback Jake, This line :- Can't connect to account 'DATAFLO' (DATAFLO:8413) rc=-1 suggests you are trying to connect on port 8413. Have you checked you don't have multiple rgw.ini files. In the early days of Redback the location of this file seemed to move with every release and I've been caught out a number of times with a system having two or more copies of rgw.ini containing conflicting information. HTH, Andy - Original Message From: Holt, Jake jh...@samsill.com To: U2 Users List u2-users@listserver.u2ug.org Sent: Mon, 2 August, 2010 17:21:47 Subject: [U2] Redback We're currently running Universe 10.0.21 and I have RedBack 4.1.3.2 (its old, long story...). I can get everything to install properly it would seem but when I go to test it I get the following error: http://jonah/scripts/rgw.dll/DATAFLO *** Sorry, an error has occurred in rgw.dll running on host 'JONAH' (192.168.221.15) at 'Mon Aug 02 10:57:57 2010' at line 1161 of 'rgwi.c'. Can't connect to account 'DATAFLO' (DATAFLO:8413) rc=-1. [rgw.ini file is 'rgw.ini'] (RedBack ErrorCode = 0xf0060010) (System ErrorCode=11004 - The requested name is valid, but no data of the requested type was found. ) *** If I test just the gateway itself I get: http://jonah/scripts/rgw.dll/ You have successfully performed a test connection to the RedBack Requester (rgw) running on host 'JONAH' (192.168.221.15). Your RedBack accounts will be looked up in file 'rgw.ini'. * So it looks to be reading the rgw.ini file properly. This looks like a DNS error, but if I change rgw/rgwresp to use the IP it gives me the exact same error. The virtual directory for the redback scripts folder is under the default website in IIS. I've also added the web extension for the responder. I've tried about everything I can think to try including reinstalling both the server and gateway 3 or 4 times. The licensing isn't displaying any issues, I've run ENABLE.RBO and REDBACK.UPG. Anyone have any ideas? Thanks, Jake We're running on Windows Server 2003 32bit. Files: *** RGWRESP.INI: [Default] delim=254 startbackend=1 nresponders=2 backend=E:\UV\uv\bin\uv.exe perfstats=1 [Default.Environment] TERM=dumb RBHOME=e:\Redback\UVServer\RedBack COMSPEC=C:\WINDOWS\system32\cmd.exe SystemRoot=C:\WINDOWS Path=C:\WINDOWS\system32\;C:\WINDOWS\;e:\Redback\UVServer\RedBack\rgw\bi n UVHOME=E:\UV\uv UVBIN=E:\UV\uv\bin RedBack=1 [LogLevel] panic=1 err=1 wrn=1 inf=1 init=1 trace=1 verb=1 big=1 [Accounts] DATAFLO [DATAFLO] port= workdir=E:\dbms\LIVE\DATAFLO RGW.INI: DATAFLO 192.168.221.15: [LogLevel] panic=1 err=1 wrn=1 inf=1 init=1 trace=1 verb=1 big=1 ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback
We're currently running Universe 10.0.21 and I have RedBack 4.1.3.2 (its old, long story...). I can get everything to install properly it would seem but when I go to test it I get the following error: http://jonah/scripts/rgw.dll/DATAFLO *** Sorry, an error has occurred in rgw.dll running on host 'JONAH' (192.168.221.15) at 'Mon Aug 02 10:57:57 2010' at line 1161 of 'rgwi.c'. Can't connect to account 'DATAFLO' (DATAFLO:8413) rc=-1. [rgw.ini file is 'rgw.ini'] (RedBack ErrorCode = 0xf0060010) (System ErrorCode=11004 - The requested name is valid, but no data of the requested type was found. ) *** If I test just the gateway itself I get: http://jonah/scripts/rgw.dll/ You have successfully performed a test connection to the RedBack Requester (rgw) running on host 'JONAH' (192.168.221.15). Your RedBack accounts will be looked up in file 'rgw.ini'. * So it looks to be reading the rgw.ini file properly. This looks like a DNS error, but if I change rgw/rgwresp to use the IP it gives me the exact same error. The virtual directory for the redback scripts folder is under the default website in IIS. I've also added the web extension for the responder. I've tried about everything I can think to try including reinstalling both the server and gateway 3 or 4 times. The licensing isn't displaying any issues, I've run ENABLE.RBO and REDBACK.UPG. Anyone have any ideas? Thanks, Jake We're running on Windows Server 2003 32bit. Files: *** RGWRESP.INI: [Default] delim=254 startbackend=1 nresponders=2 backend=E:\UV\uv\bin\uv.exe perfstats=1 [Default.Environment] TERM=dumb RBHOME=e:\Redback\UVServer\RedBack COMSPEC=C:\WINDOWS\system32\cmd.exe SystemRoot=C:\WINDOWS Path=C:\WINDOWS\system32\;C:\WINDOWS\;e:\Redback\UVServer\RedBack\rgw\bi n UVHOME=E:\UV\uv UVBIN=E:\UV\uv\bin RedBack=1 [LogLevel] panic=1 err=1 wrn=1 inf=1 init=1 trace=1 verb=1 big=1 [Accounts] DATAFLO [DATAFLO] port= workdir=E:\dbms\LIVE\DATAFLO RGW.INI: DATAFLO 192.168.221.15: [LogLevel] panic=1 err=1 wrn=1 inf=1 init=1 trace=1 verb=1 big=1 ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback
Have you reviewed the log files in the redback account (on the u2 server) here: redback\rgw\log Was this a working installation or a new one? Anything changed? Firewall settings? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Holt, Jake Sent: Monday, August 02, 2010 9:22 AM To: U2 Users List Subject: [U2] Redback We're currently running Universe 10.0.21 and I have RedBack 4.1.3.2 (its old, long story...). I can get everything to install properly it would seem but when I go to test it I get the following error: [...snip...] _ Scanned by IBM Email Security Management Services powered by MessageLabs. For more information please visit http://www.ers.ibm.com This email is intended only for the use of the party to which it is addressed and may contain information that is privileged, confidential, or protected by law. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of the email or its contents is strictly prohibited. If you have received this message in error, please notify us immediately, by replying to the message and deleting it from your computer. WARNING: Internet communications are not assured to be secure or clear of inaccuracies as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this email, or any attachment, that have arisen as a result of e-mail transmission. _ ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback
It is a new installation and there is no firewall on the machine at all. It's only going to be used internally. Just to be sure though I reenabled the ICS/FW service and turned it off. The logfile doesn't seem to show any errors, it looks like everything (as best as I can tell) fires up fine, it creates the in, out and err files for the two webshares , dump_acct, and scoreboard. If I run showrgw it displays all of the accounts I have in RGW.INI/RGWRESP.ini and the responders start up in universe. I can see them both in the Taskmanager as well as the user list in universe. -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Buss, Troy (Logitek Systems) Sent: Monday, August 02, 2010 2:09 PM To: U2 Users List Subject: Re: [U2] Redback Have you reviewed the log files in the redback account (on the u2 server) here: redback\rgw\log Was this a working installation or a new one? Anything changed? Firewall settings? -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Holt, Jake Sent: Monday, August 02, 2010 9:22 AM To: U2 Users List Subject: [U2] Redback We're currently running Universe 10.0.21 and I have RedBack 4.1.3.2 (its old, long story...). I can get everything to install properly it would seem but when I go to test it I get the following error: [...snip...] _ Scanned by IBM Email Security Management Services powered by MessageLabs. For more information please visit http://www.ers.ibm.com This email is intended only for the use of the party to which it is addressed and may contain information that is privileged, confidential, or protected by law. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of the email or its contents is strictly prohibited. If you have received this message in error, please notify us immediately, by replying to the message and deleting it from your computer. WARNING: Internet communications are not assured to be secure or clear of inaccuracies as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this email, or any attachment, that have arisen as a result of e-mail transmission. _ ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback jrgw.dll for Win64 systems
Is anyone using Redback 4.4 with JNI (as opposed to the gateway) on a Windows 64bit system? If so, did you need to get a separate copy of jrgw.dll? I'm unable to initialize com.ibm.redback.redbeans.RgwJni and I am assuming it's because I've got a jrgw.dll that was compiled for Win32 systems. Thanks -Ben java.lang.NoClassDefFoundError: Could not initialize class com.ibm.redback.redbeans.RgwJni com.ibm.redback.redbeans.RedObject.setActiveConnection(RedObject.java:1077) com.ibm.redback.redbeans.RedObject.setRBOAccount(RedObject.java:110) com.fwdco.webservice.ScorpeoWebService.callMethod(ScorpeoWebService.java:553) com.fwdco.webservice.ScorpeoWebService.callMethod(ScorpeoWebService.java:515) com.fwdco.webservice.ScorpeoWebService.testConnection(ScorpeoWebService.java:407) com.fwdco.server.sysadmin.RboTestCommand.execute(RboTestCommand.java:519) com.fwdco.server.sysadmin.TestExecuteAction.execute(TestExecuteAction.java:71) com.fwdco.server.SysAdminController.process(SysAdminController.java:167) com.fwdco.server.SysAdminController.doPost(SysAdminController.java:247) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.fwdco.server.monitor.UsageTrackingFilter.doFilter(UsageTrackingFilter.java:156) com.fwdco.server.sysadmin.AppStatusFilter.doFilter(AppStatusFilter.java:42) -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison Company, Inc. 10 Cordage Park Circle, Suite 200 Plymouth, MA 02360-7318 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback jrgw.dll for Win64 systems
I have not used redback in windows before, but other 32bit dll issues I have had with windows I corrected by doing the following: %systemroot%\SysWoW64\regsvr32.exe file.dll This takes the dll and registers it in the system for you and lets windows know it is a 32bit and how to work with it. Good luck, -Dan -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Ben Souther Sent: Friday, May 14, 2010 10:15 AM To: u2-users@listserver.u2ug.org Subject: [U2] Redback jrgw.dll for Win64 systems Is anyone using Redback 4.4 with JNI (as opposed to the gateway) on a Windows 64bit system? If so, did you need to get a separate copy of jrgw.dll? I'm unable to initialize com.ibm.redback.redbeans.RgwJni and I am assuming it's because I've got a jrgw.dll that was compiled for Win32 systems. Thanks -Ben java.lang.NoClassDefFoundError: Could not initialize class com.ibm.redback.redbeans.RgwJni com.ibm.redback.redbeans.RedObject.setActiveConnection(RedObject.java:1077) com.ibm.redback.redbeans.RedObject.setRBOAccount(RedObject.java:110) com.fwdco.webservice.ScorpeoWebService.callMethod(ScorpeoWebService.java:553) com.fwdco.webservice.ScorpeoWebService.callMethod(ScorpeoWebService.java:515) com.fwdco.webservice.ScorpeoWebService.testConnection(ScorpeoWebService.java:407) com.fwdco.server.sysadmin.RboTestCommand.execute(RboTestCommand.java:519) com.fwdco.server.sysadmin.TestExecuteAction.execute(TestExecuteAction.java:71) com.fwdco.server.SysAdminController.process(SysAdminController.java:167) com.fwdco.server.SysAdminController.doPost(SysAdminController.java:247) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) com.fwdco.server.monitor.UsageTrackingFilter.doFilter(UsageTrackingFilter.java:156) com.fwdco.server.sysadmin.AppStatusFilter.doFilter(AppStatusFilter.java:42) -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison Company, Inc. 10 Cordage Park Circle, Suite 200 Plymouth, MA 02360-7318 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback jrgw.dll for Win64 systems
I've run into exactly the same issue, it's the windows 64 often has 32 AND 64 bits ways of dealing with everything, including registration, Program Files (x32) folder, ODBC DSNs, etc. I have done the same as Dan for most DLL issues and they seem to go away :) -- John J. Wahl Employee Owner Programmer / Analyst Tel: (888) 465-6737 Ext. 120 Fax: (330) 342-3896 Email: jw...@joseph.com Web: http://www.Joseph.com/ -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Dan Goble Sent: Friday, May 14, 2010 11:49 To: bsout...@fwdco.com; U2 Users List Subject: Re: [U2] Redback jrgw.dll for Win64 systems I have not used redback in windows before, but other 32bit dll issues I have had with windows I corrected by doing the following: %systemroot%\SysWoW64\regsvr32.exe file.dll This takes the dll and registers it in the system for you and lets windows know it is a 32bit and how to work with it. Good luck, -Dan ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] Redback jrgw.dll for Win64 systems
Thanks guys. I tried and got an error about there being no entry point and that the dll was loaded but can't be registered. There is a version of WDE for Win2003. That's probably what the difference is. I'll have to install that and see if jrgw.dll still ships with it. Thanks again. -Ben On Fri, 2010-05-14 at 11:51 -0400, John J. Wahl wrote: I've run into exactly the same issue, it's the windows 64 often has 32 AND 64 bits ways of dealing with everything, including registration, Program Files (x32) folder, ODBC DSNs, etc. I have done the same as Dan for most DLL issues and they seem to go away :) -- John J. Wahl Employee Owner Programmer / Analyst Tel: (888) 465-6737 Ext. 120 Fax: (330) 342-3896 Email: jw...@joseph.com Web: http://www.Joseph.com/ -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Dan Goble Sent: Friday, May 14, 2010 11:49 To: bsout...@fwdco.com; U2 Users List Subject: Re: [U2] Redback jrgw.dll for Win64 systems I have not used redback in windows before, but other 32bit dll issues I have had with windows I corrected by doing the following: %systemroot%\SysWoW64\regsvr32.exe file.dll This takes the dll and registers it in the system for you and lets windows know it is a 32bit and how to work with it. Good luck, -Dan ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison Company, Inc. 10 Cordage Park Circle, Suite 200 Plymouth, MA 02360-7318 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] REDBACK NOT RESPONDING
We are running Redback 4.2.5.2002 on Windows Server 2003. Over the last ten days, we have had to restart the redback scheduler several times due to the redback scheduler not responding back to the web server. When we run netstat on the unidata server, we see many active TCP connections to the web server which do not seem to go away. Some have status of ESTABLISHED, TIME_WAIT. Some also show WAIT_CLOSE. Any ideas ? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] REDBACK NOT RESPONDING
The two most common causes of this for us have been: 1.) Someone moving a U2 file while redback is running. This results in file pointers pointing to the wrong file, or to nothing and causes Redback to go into a 'state'. 2.) A subroutine, called by Redback, which has put itself into an infinite loop. For accounts with more than one seat or webshare this can be tricky to find because Redback won't actually stop until it happens to all of the shares. The last time this happened to us it was due to some bad data in a file causing a while loop to never finish. Try turning up your logging (in rgwresp.ini) and then, when this happens, check the logs to see what program was called last. On Wed, 2010-05-05 at 07:03 -0700, Address wrote: We are running Redback 4.2.5.2002 on Windows Server 2003. Over the last ten days, we have had to restart the redback scheduler several times due to the redback scheduler not responding back to the web server. When we run netstat on the unidata server, we see many active TCP connections to the web server which do not seem to go away. Some have status of ESTABLISHED, TIME_WAIT. Some also show WAIT_CLOSE. Any ideas ? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison Company, Inc. 10 Cordage Park Circle, Suite 200 Plymouth, MA 02360-7318 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] REDBACK NOT RESPONDING
Message: 1 Date: Wed, 5 May 2010 07:03:27 -0700 (PDT) From: Address mrparkl...@yahoo.com To: u2-users@listserver.u2ug.org Subject: [U2] REDBACK NOT RESPONDING Message-ID: 545369.3122...@web112620.mail.gq1.yahoo.com Content-Type: text/plain; charset=iso-8859-1 We are running Redback?? 4.2.5.2002? on Windows Server 2003. ? Over the last ten days, we have had to restart the redback scheduler several times due to the redback scheduler not responding back to the web server. ? When we run netstat on the unidata server, we see many active TCP connections to the web server which do not seem to go away. Some have status of ESTABLISHED, TIME_WAIT. Some also show WAIT_CLOSE. ? Any ideas ? -- Could there be a firewall timing the connection out in the middle? Message: 2 Date: Wed, 05 May 2010 10:15:12 -0400 From: Ben Souther bsout...@fwdco.com To: U2 Users List u2-users@listserver.u2ug.org Subject: Re: [U2] REDBACK NOT RESPONDING Message-ID: 1273068912.13814.8.ca...@ben-laptop Content-Type: text/plain The two most common causes of this for us have been: 1.) Someone moving a U2 file while redback is running. This results in file pointers pointing to the wrong file, or to nothing and causes Redback to go into a 'state'. 2.) A subroutine, called by Redback, which has put itself into an infinite loop. For accounts with more than one seat or webshare this can be tricky to find because Redback won't actually stop until it happens to all of the shares. The last time this happened to us it was due to some bad data in a file causing a while loop to never finish. Try turning up your logging (in rgwresp.ini) and then, when this happens, check the logs to see what program was called last. On Wed, 2010-05-05 at 07:03 -0700, Address wrote: We are running Redback 4.2.5.2002 on Windows Server 2003. Over the last ten days, we have had to restart the redback scheduler several times due to the redback scheduler not responding back to the web server. When we run netstat on the unidata server, we see many active TCP connections to the web server which do not seem to go away. Some have status of ESTABLISHED, TIME_WAIT. Some also show WAIT_CLOSE. Any ideas ? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison Company, Inc. 10 Cordage Park Circle, Suite 200 Plymouth, MA 02360-7318 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. -- ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users End of U2-Users Digest, Vol 13, Issue 3 *** ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] REDBACK NOT RESPONDING
I don't think so. --- On Wed, 5/5/10, Brown, Rick (brownri) brow...@juniata.edu wrote: From: Brown, Rick (brownri) brow...@juniata.edu Subject: Re: [U2] REDBACK NOT RESPONDING To: u2-users@listserver.u2ug.org u2-users@listserver.u2ug.org Date: Wednesday, May 5, 2010, 3:09 PM Message: 1 Date: Wed, 5 May 2010 07:03:27 -0700 (PDT) From: Address mrparkl...@yahoo.com To: u2-users@listserver.u2ug.org Subject: [U2] REDBACK NOT RESPONDING Message-ID: 545369.3122...@web112620.mail.gq1.yahoo.com Content-Type: text/plain; charset=iso-8859-1 We are running Redback?? 4.2.5.2002? on Windows Server 2003. ? Over the last ten days, we have had to restart the redback scheduler several times due to the redback scheduler not responding back to the web server. ? When we run netstat on the unidata server, we see many active TCP connections to the web server which do not seem to go away. Some have status of ESTABLISHED, TIME_WAIT. Some also show WAIT_CLOSE. ? Any ideas ? -- Could there be a firewall timing the connection out in the middle? Message: 2 Date: Wed, 05 May 2010 10:15:12 -0400 From: Ben Souther bsout...@fwdco.com To: U2 Users List u2-users@listserver.u2ug.org Subject: Re: [U2] REDBACK NOT RESPONDING Message-ID: 1273068912.13814.8.ca...@ben-laptop Content-Type: text/plain The two most common causes of this for us have been: 1.) Someone moving a U2 file while redback is running. This results in file pointers pointing to the wrong file, or to nothing and causes Redback to go into a 'state'. 2.) A subroutine, called by Redback, which has put itself into an infinite loop. For accounts with more than one seat or webshare this can be tricky to find because Redback won't actually stop until it happens to all of the shares. The last time this happened to us it was due to some bad data in a file causing a while loop to never finish. Try turning up your logging (in rgwresp.ini) and then, when this happens, check the logs to see what program was called last. On Wed, 2010-05-05 at 07:03 -0700, Address wrote: We are running Redback 4.2.5.2002 on Windows Server 2003. Over the last ten days, we have had to restart the redback scheduler several times due to the redback scheduler not responding back to the web server. When we run netstat on the unidata server, we see many active TCP connections to the web server which do not seem to go away. Some have status of ESTABLISHED, TIME_WAIT. Some also show WAIT_CLOSE. Any ideas ? ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users -- Ben Souther Manager, Web and Web Service Development bsout...@fwdco.com | 508.927.8147 FWDavison Company, Inc. 10 Cordage Park Circle, Suite 200 Plymouth, MA 02360-7318 CONFIDENTIALITY NOTICE: This e-mail message, and any accompanying documents, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient, please contact our office by e-mail or by telephone at (508) 747-7261 and immediately destroy all copies of the original message. -- ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users End of U2-Users Digest, Vol 13, Issue 3 *** ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] RedBack RedBeans
Is anyone using the Redback java beans to access Universe on a Unix/Aix box? We are trying to setup our Blackberry Pro Server to handle requests from our sales reps Blackberry phones using the JAVA IDE from RIM. TIA Garry L. Smith Dir Info Systems Charles McMurray Company V# 559-292-5782 F# 559-346-6169 ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] Redback/SB+ Interface Failing
After doing a data refresh (from Unix, remove the old data account/dir, copy the live data account to the test account, fix VOC pointers as needed, etc.), I am no longer able to get Redback and System Builder to link up. We have done data refreshes many times in the past w/o any problems. In a nutshell, my instructions from our vendor were: Delete VOC APP.IDS RUN WWPROGS ENABLE.RBO RUN WWPROGS WW.INITIATE etc, etc... The problem appears to be coming from step 3 - WW.INITIATE. It is giving me the following 2 lines: Redback Application NOT created! WW.INITIATE completed successfully. Based on the 1st line, I don't see how the 2nd can be accurate, but that is another topic. Does anyone have any experience with this? Both our vendor and IBM seem to be clueless about a realistic solution. I have gone so far as to do a 2nd data refresh taking painstaking notes and sending these off, but I still do not have any reply. I have also done a CLEAN.SYSTEM in my test account per their advice. I still need to schedule some down time to run CLEAN.SYSTEM in the SB account itself, but I have been functionally down for a month with one of my apps with absolutely zero progress made. John --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback/SB+ Interface Failing
The problem appears to be coming from step 3 - WW.INITIATE. It is giving me the following 2 lines: Redback Application NOT created! WW.INITIATE completed successfully. ... Does anyone have any experience with this? Both our vendor and IBM seem to be clueless about a realistic solution. I have gone so far as to do a 2nd data refresh taking painstaking notes and sending these off, but I still do not have any reply. I have also done a CLEAN.SYSTEM in my test account per their advice. I still need to schedule some down time to run CLEAN.SYSTEM in the SB account itself, but I have been functionally down for a month with one of my apps with absolutely zero progress made. Just a thought here ... I have seen the same thing happen after a refresh. Check to see whether your license is current, or whether it needs to be re-authorized (for Redback). Have seen this exact scenario at least 3 times ... each with a refresh ... and each time, needing to re-license Redback. As always YMMV. Regards, Robert John --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ mail2web.com Enhanced email for the mobile individual based on Microsoft. Exchange - http://link.mail2web.com/Personal/EnhancedEmail --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] Redback/SB+ Interface Failing
[EMAIL PROTECTED] wrote: snip the useful response about licensing after refreshing As always YMMV. snip I *know* this acronym means Your Mileage May Vary, but a friend once re-defined it for me, and I'll share his interpretation with the list, because it never fails to make me laugh when I see it used, particularly when the poster is being polite and helpful as Robert was... You Make Me Vomit Is it five o'clock yet? -- Allen Egerton aegerton at pobox dot com --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback/SB+ Interface Failing
OK, I admit I never thought of that, but my other accounts are working, so initially, this does not sound like it would be the problem. However, after a month, I am willing to try anything! How do I find the licensing info for Redback? John Israel Sr. Programmer/Analyst Dayton Superior Corporation 721 Richard St. Dayton, OH 45342 937-866-0711 x44380 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, May 29, 2008 1:53 PM To: u2-users@listserver.u2ug.org; u2-users@listserver.u2ug.org Subject: RE: [U2] Redback/SB+ Interface Failing The problem appears to be coming from step 3 - WW.INITIATE. It is giving me the following 2 lines: Redback Application NOT created! WW.INITIATE completed successfully. ... Does anyone have any experience with this? Both our vendor and IBM seem to be clueless about a realistic solution. I have gone so far as to do a 2nd data refresh taking painstaking notes and sending these off, but I still do not have any reply. I have also done a CLEAN.SYSTEM in my test account per their advice. I still need to schedule some down time to run CLEAN.SYSTEM in the SB account itself, but I have been functionally down for a month with one of my apps with absolutely zero progress made. Just a thought here ... I have seen the same thing happen after a refresh. Check to see whether your license is current, or whether it needs to be re-authorized (for Redback). Have seen this exact scenario at least 3 times ... each with a refresh ... and each time, needing to re-license Redback. As always YMMV. Regards, Robert John --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ mail2web.com Enhanced email for the mobile individual based on Microsoft. Exchange - http://link.mail2web.com/Personal/EnhancedEmail --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback problem with opening a pipe
John, Thanks for the response. Of course it was user error. The pipe names use the account name in the rgwresp.ini file. For some reason, I had included a space in the account name. So the pipe name ended up as \\.\pipe\to_Manage 2000 7_2_3820 (Notice the spaces!, I sure didn't even in screen text I pasted into the message below) When SPIDER is invoked, the pipe names are passed on the command line. And, I bet SPIDER parses on spaces (I would have). So, it ended up with the wrong names for the pipes. Of course we all thought firewall, security etc. like you pointed out. Sorry for the trouble. Doug -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins Sent: Friday, July 20, 2007 6:30 PM To: u2-users@listserver.u2ug.org Subject: RE: [U2] Redback problem with opening a pipe Doug A few things: 1. was RedBack installed as a LOCAL administrator? - not a domain administrator or an administrator who inherits admin. Permissions from a tiered domain admin. structure? 2. If you login as administrator on the console and use the Services applet in Control Panel to start the service does it work? 3. Are the ports in rgwresp.ini available? 4. Does rgwlint give you a clean bill of health? 5. If you stop the other services does it now work? 6. Does RedBack work with the default rgwresp.ini? 7. Has someone tuned the registry - especially the desktop heap? My suspicions are: * Not installed as a true administrator * Permissions (if not permissions due to the above) * Over-zealous Anti-Virus/firewall software * Windows resource issues (unusual on Win2K3) Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Farmer Sent: 20 July 2007 15:13 To: u2-users@listserver.u2ug.org Subject: [U2] Redback problem with opening a pipe Good morning, Yesterday we tried to install Redback on a Windows 2003 server and we are unable to get the Redback responders to work. The server is also running SQL Server 2005 and BizTalk 2005. If we look at the log records for a responder, we see the following information. UniData Release 6.1 Build: (5150) (c) Copyright IBM Corporation 2005. All rights reserved. Current UniData home is D:\USR\UD61\. Current working directory is d:\roi\MANAGE-2000.7.2. :SPIDER \\.\pipe\to_Manage 2000 7_2_3820 \\.\pipe\from_Manage 2000 7_2_3820 ERROR open of topipe failed ERROR open of frompipe failed : We have a call into IBM, but they have only seen this once before and closed that call without a solution. We are running the connection with the parameter USEREXIT=WW.RPC as we only need to be able to call subroutines from our Web pages. We have installed this on Windows 2003 servers before with no problem. Could it be SQL Server or BizTalk? If anyone has any ideas, please let me know. Thanks, Doug Farmer This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
[U2] Redback problem with opening a pipe
Good morning, Yesterday we tried to install Redback on a Windows 2003 server and we are unable to get the Redback responders to work. The server is also running SQL Server 2005 and BizTalk 2005. If we look at the log records for a responder, we see the following information. UniData Release 6.1 Build: (5150) (c) Copyright IBM Corporation 2005. All rights reserved. Current UniData home is D:\USR\UD61\. Current working directory is d:\roi\MANAGE-2000.7.2. :SPIDER \\.\pipe\to_Manage 2000 7_2_3820 \\.\pipe\from_Manage 2000 7_2_3820 ERROR open of topipe failed ERROR open of frompipe failed : We have a call into IBM, but they have only seen this once before and closed that call without a solution. We are running the connection with the parameter USEREXIT=WW.RPC as we only need to be able to call subroutines from our Web pages. We have installed this on Windows 2003 servers before with no problem. Could it be SQL Server or BizTalk? If anyone has any ideas, please let me know. Thanks, Doug Farmer This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback problem with opening a pipe
Doug A few things: 1. was RedBack installed as a LOCAL administrator? - not a domain administrator or an administrator who inherits admin. Permissions from a tiered domain admin. structure? 2. If you login as administrator on the console and use the Services applet in Control Panel to start the service does it work? 3. Are the ports in rgwresp.ini available? 4. Does rgwlint give you a clean bill of health? 5. If you stop the other services does it now work? 6. Does RedBack work with the default rgwresp.ini? 7. Has someone tuned the registry - especially the desktop heap? My suspicions are: * Not installed as a true administrator * Permissions (if not permissions due to the above) * Over-zealous Anti-Virus/firewall software * Windows resource issues (unusual on Win2K3) Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Doug Farmer Sent: 20 July 2007 15:13 To: u2-users@listserver.u2ug.org Subject: [U2] Redback problem with opening a pipe Good morning, Yesterday we tried to install Redback on a Windows 2003 server and we are unable to get the Redback responders to work. The server is also running SQL Server 2005 and BizTalk 2005. If we look at the log records for a responder, we see the following information. UniData Release 6.1 Build: (5150) (c) Copyright IBM Corporation 2005. All rights reserved. Current UniData home is D:\USR\UD61\. Current working directory is d:\roi\MANAGE-2000.7.2. :SPIDER \\.\pipe\to_Manage 2000 7_2_3820 \\.\pipe\from_Manage 2000 7_2_3820 ERROR open of topipe failed ERROR open of frompipe failed : We have a call into IBM, but they have only seen this once before and closed that call without a solution. We are running the connection with the parameter USEREXIT=WW.RPC as we only need to be able to call subroutines from our Web pages. We have installed this on Windows 2003 servers before with no problem. Could it be SQL Server or BizTalk? If anyone has any ideas, please let me know. Thanks, Doug Farmer This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback Login
Phantoms can be differentiated from other processes by using @USER.TYPE=1 (UniData) or @TTY=phantom (UniVerse), there was an issue some time ago (RedBack and UniVerse on UNIX specific) which may have given an unexpected result for a while (long fixed). If you want to check whether a non-PHANTOM process is RedBack or not then check the user name, all RedBack (aka WebDE) processes should be started by the RedBack administrative user on Unix and no-one else - so check @LOGNAME. There are all sorts of reasons why you should not run RedBack as root On Windows they start as a service and (scratching my memory) have a specific user name, though I must admit I would have to check which it was (console and system dredge up from the depths). Easy enough to check on your system though You may also find this of help (watch word wrap on the URL - you may need to edit it): http://www-1.ibm.com/support/docview.wss?rs=203context=SW000q1=%2bjsd+%2bs ystem+%2bbuilderuid=swg21155273loc=en_UScs=utf-8cc=uslang=all Hope this helps Regards JayJay --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback Login
Kevin; I believe the job schedule commands all start with MM. We check if @command[1,2] = MM in our login routine. hth Colin Alfke Calgary Canada -Original Message- From: Kevin King I was under the impression that Redback sessions were always started with @USER.TYPE = 0. However, a situation has appeared in the past couple of days where I am led to believe that this one site has Redback sessions starting LOGIN where @USER.TYPE = 1. I modified the LOGIN paragraph to include this line: PA ..some UDT.OPTIONS... IF @USER.TYPE = 1 THEN SB.LOGIN WW.RB.SB The theory is that normal telnet and RB logins will invoke WW.RB.SB whereas phantoms (i.e. SB+ job schedules) would invoke SB.LOGIN. However, with this change installed, Redback was nonop. Looking at the logs (purportedly from RB), the SB+ splash screen was being displayed when they tried to launch RB, making me believe that @USER.TYPE = 1 when RB is being started. I really need to be able to differentiate between SB+ and RB phantoms, and right now I'm not seeing how to make it happen. Any ideas? Do RB phantoms always start with the same @LOGNAME, perhaps? -Kevin --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback Login
From: [EMAIL PROTECTED] I believe the job schedule commands all start with MM. We check if @command[1,2] = MM in our login routine. And then do what, specifically? --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback Login
Sorry, we don't use Redback so I was hoping this would at least give you an idea. We are simply trying to make sure that we separate the SB JSD jobs (which need to go through SB.LOGIN) and our phantom jobs (which we didn't want to go through SB.LOGIN). I don't think SB.LOGIN logs off when done. We were having trouble with things running twice, as we were trying to call SB.LOGIN and then our program allowed the process to fall back through to SB.LOGIN when it was done until we made sure we hit a STOP. Hth Colin Alfke Calgary Canada -Original Message- From: Kevin King From: colin alfke I believe the job schedule commands all start with MM. We check if @command[1,2] = MM in our login routine. And then do what, specifically? --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
[U2] Redback Login
I was under the impression that Redback sessions were always started with @USER.TYPE = 0. However, a situation has appeared in the past couple of days where I am led to believe that this one site has Redback sessions starting LOGIN where @USER.TYPE = 1. I modified the LOGIN paragraph to include this line: PA ..some UDT.OPTIONS... IF @USER.TYPE = 1 THEN SB.LOGIN WW.RB.SB The theory is that normal telnet and RB logins will invoke WW.RB.SB whereas phantoms (i.e. SB+ job schedules) would invoke SB.LOGIN. However, with this change installed, Redback was nonop. Looking at the logs (purportedly from RB), the SB+ splash screen was being displayed when they tried to launch RB, making me believe that @USER.TYPE = 1 when RB is being started. I really need to be able to differentiate between SB+ and RB phantoms, and right now I'm not seeing how to make it happen. Any ideas? Do RB phantoms always start with the same @LOGNAME, perhaps? -Kevin [EMAIL PROTECTED] http://www.PrecisOnline.com http://www.precisonline.com/ ** Check out our FREE support forum at http://www.precisonline.com/forum/ http://www.PrecisOnline.com/forum/. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] Redback Login
On 6/18/07, Kevin King [EMAIL PROTECTED] wrote: I really need to be able to differentiate between SB+ and RB phantoms, and right now I'm not seeing how to make it happen. Any ideas? Do RB phantoms always start with the same @LOGNAME, perhaps? Any RB connection is served up by the rgwsched responder and by that Unix user that started/owns those responders. In our case, we startrgw as user redback and the responder PIDs are owned by this single user. We also have UniObjects connections which use another Unix user account...uodev, uotest, uoprod. Helps us distinguish who's who. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Redback Login
From: Andy Pflueger Any RB connection is served up by the rgwsched responder and by that Unix user that started/owns those responders. That's somewhat helpful, but what is this WW.SB.RB thing that's in the LOGIN? And is it normal that it will not start SB+ for job schedule definitions? --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
John I went stateless with stateless RBOs and OPEN2 rather than OPEN method. We were using Object Handles in Session Variables to hold connection handles. So once we lost those if we had stayed stateful then we would have had to use the REFRESH method to restore the state of objects when each page that needed them was invoked. We chose not to run stateful because the way the website was getting hits this would be a performance bottleneck downstream (and it did grow - A LOT!). So we ran stateless RBOs with OPEN2 method and instantiated connections on each invocation where needed. What did we need to keep? Well a fair amount of DATA - we put that in form fields, hidden fields, browser cookies, query strings etc... it was surprising how much we just didn't need. All the web pages were re-entrant (display / enter / change - ONE form for each form use on the WWW - modified by the method used to invoke it.). In the end stateless - while (maybe) not as fast as stateful with object handles let us achieve a few key things we needed: 1. Scalability 2. Able to use a web farm 3. Focused us on moving as much processing load from the backend to the web pages. (lightened the backend so maybe in the end was faster). It paid back big time for us (and the client) - and they have gone on to greater and better (RedBack) things since then. They must be one of - if not THE - biggest RedBack users worldwide. Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Bullard Sent: 13 June 2007 13:40 To: u2-users@listserver.u2ug.org Subject: RE: [U2] RedBack Garbage Collection Thanks for the info; I had not heard this one before. All of the apps that I have written so far are quite small-scale and, although I do use session variables, I don't think they are affected by the conditions that you mentioned. However, we all know what will happen if I make the ASSumption that they will STAY small-scale; so I have to ask for my future work: What methodology do you use in place of session variables? John B. -Original Message- ... The problem is IIS itself: IIS Session Variables are thread-locked to the specific IIS thread on which they were instantiated. ... --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
Thanks for the info; I had not heard this one before. All of the apps that I have written so far are quite small-scale and, although I do use session variables, I don't think they are affected by the conditions that you mentioned. However, we all know what will happen if I make the ASSumption that they will STAY small-scale; so I have to ask for my future work: What methodology do you use in place of session variables? John B. -Original Message- ... The problem is IIS itself: IIS Session Variables are thread-locked to the specific IIS thread on which they were instantiated. ... --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
The problem is IIS itself: IIS Session Variables are thread-locked to the specific IIS thread on which they were instantiated. For an example: It is a quiet time of day, and 500 people access the IIS web server (running ASP) and the ASP uses session objects. The session objects are stored on the web server and are specific to the IIS thread on which they were instantiated, and hence tie that browser (client) instance to that thread. Activity picks up - more load ... and as long as the Session variables are still valid (scope / timeout and IS (not RedBack) Garbage Collection), those original sessions (which are only runnable on the threads on which they were instantiated) start queuing. There is spare capacity - it's just that those Browser instances will only run on specific threads, and if those threads are busy then you get queues. If you destroy a Session variable - fine, but of course you would not need a Session variable if you destroy it every time you exit an ASP page - it would just be any other object handle. Caution: IIS Garbage collection depends upon a number of tunables, and you can run out of resources if you don't get everything set up right. It also has a minimum delay inbuilt - I think this was about 20 minutes regardless. The variables are: ASP Queue Depth ASP Queue Timeout Number of ASP Queues The default settings varied with different IIS versions, with IIS 5 I believe they were: Queue Depth (don't remember) Queue Timeout (none) Number of ASP Queues 4 Change to suit - for openers I used 100/ 15 (secs) / 20 Hope this helps - Session Variables are the best idea I wish Microsoft had never had (since I had to remove every one by recoding). Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Bullard Sent: 11 June 2007 15:21 To: u2-users@listserver.u2ug.org Subject: RE: [U2] RedBack Garbage Collection * Don't use session variables in IIS Could you expand on this statement? Do you mean don't use them to store a copy of the RBO or not to use them in general with RedBack? --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
* Don't use session variables in IIS Could you expand on this statement? Do you mean don't use them to store a copy of the RBO or not to use them in general with RedBack? --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
For the older versions of RedBack that was a standing recommendation: Set the GC purging criteria to something reasonable, but the interval sky high to run never. Then run REDBACK.GC from a PHANTOM, crontab or Windows scheduler (whichever suits). Other standing advice: 1. Set WWSTATE to large (10's of K), static hashed, and a large block size 2. If upgrading to a version of RedBack that used WWSESSION to record and purge WWSTATE then manually purge WWSTATE on your upgrade (WWSESSION is an invert file index - and has no entries, so nothing left in there historically will be purged). 3. Positively set the Garbage Collection parameters - even if you don't need to change them. One of the RedBack versions had invalid parameters on installation and a positive change was needed to fix it. Notes on stuff that people tend to forget: * STARTBACKEND=1 for production use, 2 for developers * Turn of the stats for marginally better performance in you don't need stats. * Don't use session variables in IIS Regards JayJay -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Pflueger Sent: 30 May 2007 17:34 To: u2-users@listserver.u2ug.org Subject: Re: [U2] RedBack Garbage Collection On 5/30/07, daverch [EMAIL PROTECTED] wrote: Just run REDBACK.GC from your account with RedBack installed on it or from RBDEFN account. We run REDBACK.GC at the end of a nightly process we run as a phantom and works very well. Just thought that little 2 cents worth of info. ;) Andy --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
[U2] RedBack Garbage Collection
Hi Does anyone know why garbage collection could stop working on RedBack (4.2.3), or how I can bring it back to life? I have a client with state file that is badly undersized, with 160,000 sessions (and rising) in the LOADBAL.COUNTER. It is not (yet) configured to use the WWSESSION file. It looks like collection hasn't happened since February when there was a power failure.. despite RedBack being restarted since. Parameters in WWCONTROL GARBAGE.COLLECT are fine. Thanks Brian --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
I seem to remember a bug in garbage collection at some point. When did it last run (time of day, not date!)? There was something about it not working if the previous run was just before midnight, because all time comparisons were earlier than the last run so it couldn't calculate time since last run. That might well not be the problem here, but hey, it's an idea to investigate... Cheers, Wol -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 30 May 2007 12:14 To: u2-users@listserver.u2ug.org Subject: [U2] RedBack Garbage Collection Hi Does anyone know why garbage collection could stop working on RedBack (4.2.3), or how I can bring it back to life? I have a client with state file that is badly undersized, with 160,000 sessions (and rising) in the LOADBAL.COUNTER. It is not (yet) configured to use the WWSESSION file. It looks like collection hasn't happened since February when there was a power failure.. despite RedBack being restarted since. Parameters in WWCONTROL GARBAGE.COLLECT are fine. Thanks Brian --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
Wol Bingo! Brian I seem to remember a bug in garbage collection at some point. When did it last run (time of day, not date!)? There was something about it not working if the previous run was just before midnight, because all time comparisons were earlier than the last run so it couldn't calculate time since last run. That might well not be the problem here, but hey, it's an idea to investigate... Cheers, Wol --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack Garbage Collection
Just run REDBACK.GC from your account with RedBack installed on it or from RBDEFN account. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, May 30, 2007 5:14 AM To: u2-users@listserver.u2ug.org Subject: [U2] RedBack Garbage Collection Hi Does anyone know why garbage collection could stop working on RedBack (4.2.3), or how I can bring it back to life? I have a client with state file that is badly undersized, with 160,000 sessions (and rising) in the LOADBAL.COUNTER. It is not (yet) configured to use the WWSESSION file. It looks like collection hasn't happened since February when there was a power failure.. despite RedBack being restarted since. Parameters in WWCONTROL GARBAGE.COLLECT are fine. Thanks Brian --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] RedBack Garbage Collection
On 5/30/07, daverch [EMAIL PROTECTED] wrote: Just run REDBACK.GC from your account with RedBack installed on it or from RBDEFN account. We run REDBACK.GC at the end of a nightly process we run as a phantom and works very well. Just thought that little 2 cents worth of info. ;) Andy --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
[U2] RedBack and XML
All, I'm having a problem with using XML and RedBack together. Has anyone else experienced this? I need to generate an XML document that will be returned to a RedBack object in a single property. The subroutine to build the document uses the UniVerse XDOM API. When I run this from a test routine it produces the document correctly. When I run the same subroutine called from a RedBack method and passing the same data, it returns nothing. Even a scruddy test program to produce a 'hello world' style XML document has the same problem. Regards, Brian --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] RedBack and XML
All Okay scratch that - I was being dumb. It does create the XML, it's just the RBO Scope page won't display it because it's XML. Duh. Monday morning. Brian All, I'm having a problem with using XML and RedBack together. Has anyone else experienced this? I need to generate an XML document that will be returned to a RedBack object in a single property. The subroutine to build the document uses the UniVerse XDOM API. When I run this from a test routine it produces the document correctly. When I run the same subroutine called from a RedBack method and passing the same data, it returns nothing. Even a scruddy test program to produce a 'hello world' style XML document has the same problem. Regards, Brian --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] Redback on Windows 2003 Server
The first Redback that installs correctly on Windows 2003 is 4.2.5, but if you're upgrading from 3.2.3, you might as well upgraded to the newest 4.3. 3.2.3 will not work on WIn2003 Server. Thanks, -- Donald Verhagen Application Development Manager [EMAIL PROTECTED] Tandem Staffing Solutions, Inc. 5901 Broken Sound Parkway NW, Suite 450 Boca Raton, FL 33487 USA Voice Phone: 561.226.8261 Fax Phone: 561.226.8115 On 1/20/2007 at 12:56 pm, in message [EMAIL PROTECTED], Susan Lynch [EMAIL PROTECTED] wrote: Jan, Given that the earliest release of Redback that shows W2003 in the Product Availability matrix is 4.2.3, and 3.2.3 is not even on the Product Availability list, I think you probably want to upgrade Redback. Susan Lynch - Original Message - From: Jan Darr [EMAIL PROTECTED] To: u2-users@listserver.u2ug.org Sent: Friday, January 19, 2007 5:31 PM Subject: [U2] Redback on Windows 2003 Server I'm attempting to install Redback, version 3.2.3 onto a Windows 2003 Server, will this load properly? Is there something different that needs to be done, once installed to allow it to run? I've noticed that the scripts folder did not get created, in addition to the Redback programs not getting installed. Do I need a later release? Any and all help is greatly appreciated. Thanks, Jan --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] Redback on Windows 2003 Server
Jan, Given that the earliest release of Redback that shows W2003 in the Product Availability matrix is 4.2.3, and 3.2.3 is not even on the Product Availability list, I think you probably want to upgrade Redback. Susan Lynch - Original Message - From: Jan Darr [EMAIL PROTECTED] To: u2-users@listserver.u2ug.org Sent: Friday, January 19, 2007 5:31 PM Subject: [U2] Redback on Windows 2003 Server I'm attempting to install Redback, version 3.2.3 onto a Windows 2003 Server, will this load properly? Is there something different that needs to be done, once installed to allow it to run? I've noticed that the scripts folder did not get created, in addition to the Redback programs not getting installed. Do I need a later release? Any and all help is greatly appreciated. Thanks, Jan --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
