thanks, Ajay. I am waiting to see where it goes. I have lodged a
formal complaint with the Air Sewa portal via email. I did it last
night, and am waiting for an acknowledgement of the mail from their
end. I have been advised by insiders in the industry, that this is the
right way to go; and even if
Dear Payal
We stand-by you to deal with this issue at hand.
Feel free to connect if you think I can be of any help.
Warm regards
Ajay Arora
--
Warm regards
Ajay arora.
--
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the
person sending the mail and AI in n
Absolutely I’m completely agree with every word that you have written
Best n
Prerna Sobti
> On 26-Mar-2023, at 8:39 PM, Harshit Lohia wrote:
>
> Hi,
> I believe that instead of persuading Payal madam to stop the campaign
> against the erring Airlines, the Airlines should be compelled to star
Hi Payal,
I can understand your situation because I had experience a similar
situation with Air India in 2018 at Netaji Subhashchandra bose Kolkata
airport. I had to shout after waiting for 20 minutes. Air India had
promised me that their representative will assist me after landing
from Banaras to
Everyone is talking about the hi and low of their travel experiences. everyone
is taking example of Indigo and Vistara, That they were helpful and good
experiences Er lines. H however, The only time I had flown after I lost my
eyesight Voice from Delhi to Goa. And I had flown through Vistara whe
Dear Payal,
thanks for clarification and let's colaborate in raising our voice.
I rest my case.
Asif
On 3/27/23, Payal Ki Jhankar wrote:
> Dear Asif,
> Nowhere have I referenced you in my comment. If you notice, I was
> responding to what George has mentioned the company has been doing, two
> mit
Dear Asif,
Nowhere have I referenced you in my comment. If you notice, I was
responding to what George has mentioned the company has been doing, two
mitigate the impact of what I might say in a public forum, once again. I am
well aware, you are one of the first people who started this entire
moveme
Dear Payal,
" There can be no bigger betrayal, than people from within our
community trying to thwart an honest attempt " truly hurted me if this
is referenced to me.
Once flying Indigo, Chennai to Kolkata several years ago, assistant
for some reason did not turn up and then I boarded the ground co
Sorry to hear about your track record with Indigo, Vaibhav. It's really
unfortunate. But, here in lies the problem. not speaking up, and making it
publicly known, how shoddy their services can get, makes them complacent,
and overconfident. That is what has given them the audacity to relegate my
iss
Hi Payal,
I too think that Indigo's service has gone south recently. In contrast to
many, I have always found Indigo crew unaware of a blind person boarding
the flight in my case. I had to take Indigo as the last leg of an
International itinerary last month and the experience was so mixed bag that
Thanks, George, for that very honest email. I truly appreciate your
support, and validation of my campaign against them. There can be no bigger
betrayal, than people from within our community trying to thwart an honest
attempt at demanding redressal for a violation of my rights. Apart from
that, in
True, George. No room for such goof-ups. A helpless person would have
been left stranded with nowhere to look for. Not at all excusable
On 3/26/23, George Abraham wrote:
> My first reaction when I read Payal's story was to think of all the
> wonderful experiences that I have personally had while
Hi,
I believe that instead of persuading Payal madam to stop the campaign
against the erring Airlines, the Airlines should be compelled to start
a campaign within their company and among their staff to be more
sensitive and responsible towards passengers with disability. They
should be made to unde
My first reaction when I read Payal's story was to think of all the wonderful
experiences that I have personally had while flying Indigo. I have been
travelling on Indigo for years and my experience has been amazing. I thought I
should call Payal and tell her how good and sensitive people at Ind
Thanks for your intervention, Asif. I will reach out in case I need to.
Best
Payal
On 3/26/23, 'Mohammed Asif Asif Iqbal (IN)' via AccessIndia
wrote:
> Hi Payal,
> Apology for delay in responding to you.
> After reading your ordeal in this platform; I was absolutely furious.
> I did reach out to
Hi Payal,
Apology for delay in responding to you.
After reading your ordeal in this platform; I was absolutely furious.
I did reach out to someone in top management of Indigo and requested
explaination. I also told them that this is not acceptable what payal
experienced.
Being victim of airlines d
Thank you so much, Harshit. I have made a note of the information you have
sent. I am also in conversation with insiders of the aviation ministry, and
taking their guidance on reporting the issue.
Best
Payal
On Sat, 25 Mar 2023 at 12:21 PM, Harshit Lohia wrote:
> Hi,
> With respect to this case,
Hi,
With respect to this case, I seek attention of legal experts on this
group. If verdict of a judicial or quasi-judicial forum goes against
the Airline, can Airline be mandated to report this to the stock
exchanges. If yes, it will be big blow to Airlines and it will be
compelling enough for them
Hi Payal,
The URL is appended:
https://pgportal.gov.in/
All the information is available on the home page of the portal. After
registering grievance on the portal, registering complaint on
portal/application of any other regulatory body is not required as it
leads to redundancy. If you do so, your
hi Harshit,
I am in the process of gathering all the portals I will report to.
could you tell me more about this one you mention? i have heard of the
Airsewa, and the DGCA.
Thanks
Payal
On 3/24/23, Harshit Lohia wrote:
> Hi Payal,
> Did you lodge your grievance at the CPGRAMS portal also?
>
> On
Hi Payal,
Did you lodge your grievance at the CPGRAMS portal also?
On 3/24/23, Payal Ki Jhankar wrote:
> hi Asif,
> I have just read your mail again, and notice you have a lot of
> information on what Indigo has done in its effort to appease me, and
> shove this incident under the carpet.
> May I
hi Asif,
I have just read your mail again, and notice you have a lot of
information on what Indigo has done in its effort to appease me, and
shove this incident under the carpet.
May I know, how did you get the information about their steps taken,
their apology, and your assumption that the matter
Just because one Personal appreciated that this does not mean everyone else has
to follow in the same footsteps. One needs to voice out their personal opinion
and share what happened with an individual individually not be part of a crowd
Prerna Sobti
> On 23-Mar-2023, at 7:36 PM, Payal Ki Jhan
> Ay agree with what you have written!
Payal love and hugs and strength to you for raising the issue and putting a
strong foot forward to show your displeasure Kanchana to Juby the voice for the
disabled community
Best
Prerna Sobti
--
Disclaimer:
1. Contents of the mails, factual, or otherwi
Asif,
When and airlines is trying to convince you, that you have had an
experience in isolation, that is a problem in itself. Like I mentioned
earlier, I have not had a problem with that in the past either, but, the
more people see the post, the more reports of their insensitive, and
callous behav
Hi Payal,
Hope your Indigo issue is sorted now.
I am sure like many others; I had very positive experience flying with
Indigo and personally feel that they are very sensitive airlines
along with Vistara.
Only airlines to make public announcement of braille safety manual
available in board for visu
Hi,
Complaint can also be lodged at CPGRAMS portal.
On 3/22/23, ishan sangi wrote:
> I am a frequent flyer with Indigo and in last 12 month boarded more than
> 20-30 flights
> I haven't fees any problem related to this thing even they are very
> accommodating and help us to navigate through out t
I am a frequent flyer with Indigo and in last 12 month boarded more than
20-30 flights
I haven't fees any problem related to this thing even they are very
accommodating and help us to navigate through out the airport
I suggest you to report this issue to the senior authorities
Hope to hear on thi
This incident is really shocking, as I have never experienced such a
problem with Indigo.
It must be brought to the notice of the top authorities to prevent its
recurrence in the future.
On 3/21/23, Payal Ki Jhankar wrote:
> Asif,
> I am ;putting up a post on LinkedIn, and will see if i can find
Asif,
I am ;putting up a post on LinkedIn, and will see if i can find him there.
On 3/21/23, 'Mohammed Asif Asif Iqbal (IN)' via AccessIndia
wrote:
> Payal,
> May I also request you to consider emailing CEO of indigo airlines as well.
> Thanks and regards
> Asif
>
> On 3/21/23, Payal Ki Jhankar
Payal,
May I also request you to consider emailing CEO of indigo airlines as well.
Thanks and regards
Asif
On 3/21/23, Payal Ki Jhankar wrote:
> Hi Harish,
> DTCA has been tagged in the various retweets about the incident.
> however, i might just go the email route as well to make the issue as
>
Hi Harish,
DTCA has been tagged in the various retweets about the incident.
however, i might just go the email route as well to make the issue as
real as it is.
Thanks for all the details.
Best
Payal
On 3/21/23, Harish Kotian wrote:
> Hi Payal
>
> I suppose you should complaint this matter to DGC
Hi Payal
I suppose you should complaint this matter to DGCA.
Find below the information. In case you are making an email complaint,
make sure to replace the special charaters which are given in words
within round bracket.
Public Grievance
Public Grievance Officer
Shri Ambuj Sharma, Deputy Se
I have been travelling with them for 11 years now, and haven't ever faced a
problem either. However, one incident can sour the entire experience. Also,
they did not bother to address the issue when I brought it up with them, at
the Goa airport itself.
We don't need 10 bad experiences to make them
I did not faced such challenges till now. traveled more than 20 times.
generally, I go to the indigo counter once entering the airport, rest
will be assured by indigo staff.
On 3/21/23, 'Mohammed Asif Asif Iqbal (IN)' via AccessIndia
wrote:
> Hi Payal,
> Sad to learn about your ordeal.
> General
Hi Payal,
Sad to learn about your ordeal.
Generally Indigo are really good in terms of providing assistance to Pwd fliers.
Hope they learn.
Asif
On 3/21/23, Payal Ki Jhankar wrote:
> For all those times that we have had to worry about being left behind at
> the Airport, this was just one more tim
For all those times that we have had to worry about being left behind at
the Airport, this was just one more time, when, on a return flight from
Goa, the ground staff simply didn't show up when boarding was announced.
When we manage to find someone to get me to board, no one in flight had any
clue
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