Re: [AFMUG] Serverplus/powercode users, OT

/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > -- > *From: *"Josh Luthman" <j...@imaginenetworksllc.com> > *To: *af@afmug.com > *Sent: *Tuesday, September 5, 2017 1:25:

Re: [AFMUG] Serverplus/powercode users, OT

2017 1:25:20 PM Subject: Re: [AFMUG] Serverplus/powercode users, OT Layne, It was Steve that said it. That says plenty :) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Sep 5, 2017 at 12:15 PM, Layne Sisk < la...@serverplus.c

Re: [AFMUG] Serverplus/powercode users, OT

[image: Inc 5000] > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Steve Jones > *Sent:* Thursday, August 31, 2017 8:26 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > > > Reviving a dead one, cause i can. &g

Re: [AFMUG] Serverplus/powercode users, OT

31, 2017 8:26 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT Reviving a dead one, cause i can. So serverplus, no matter how many times you ask them to stop, still asks customers for the mac off their router, even though 95 percent of the routers on the market list t

Re: [AFMUG] Serverplus/powercode users, OT

t;>>> radio looks fine.Router has a connection.If This Were >>>>> outsourced >>>>> to tech support where they kick it back to us? >>>>> >>>>> Looks like we will be sending someone out there anyway it might even be >>&

Re: [AFMUG] Serverplus/powercode users, OT

h support where they kick it back to us? >>>> >>>> Looks like we will be sending someone out there anyway it might even be >>>> an id10terror >>>> >>>> Sent from my Verizon 4G LTE Smartphone >>>> >>>> - Rep

Re: [AFMUG] Serverplus/powercode users, OT

;> network is @#$@#. >>> >>> This entire process should take sub 5 minutes to complete. >>> >>> END RESULT: >>> Your computer is borked. >>> Your router is borked. >>> Our connection to you is borked -- dispatch.

Re: [AFMUG] Serverplus/powercode users, OT

rked. >> Your router is borked. >> Our connection to you is borked -- dispatch. >> >> On 9/1/17 8:58 AM, Chuck McCown wrote: >> >> I have good luck with ServerPlus. Part of the quality you get >> from them >> depends

Re: [AFMUG] Serverplus/powercode users, OT

ug.com" <af@afmug.com> Subject: [AFMUG] Serverplus/powercode users, OT Date: Fri, Sep 1, 2017 11:39 AM youre not going to have them powercycle or verify things are plugged in correctly? that's ALOT of truck rolls On Fri, Sep 1, 2017 at 11:11 AM, Matt Hoppes <mattli...@riv

Re: [AFMUG] Serverplus/powercode users, OT

Verizon 4G LTE Smartphone - Reply message - From: "Steve Jones" <thatoneguyst...@gmail.com> To: "af@afmug.com" <af@afmug.com> Subject: [AFMUG] Serverplus/powercode users, OT Date: Fri, Sep 1, 2017 11:39 AM youre not going to have them powercycle or verify

Re: [AFMUG] Serverplus/powercode users, OT

get >> from them >> depends on the quality of the decision tree you give them. >> >> *From:* Sterling Jacobson >> *Sent:* Thursday, August 31, 2017 10:22 PM >> *To:* af@afmug.com <mailto:af@afmug.com> >> *

Re: [AFMUG] Serverplus/powercode users, OT

ou give them. *From:* Sterling Jacobson *Sent:* Thursday, August 31, 2017 10:22 PM *To:* af@afmug.com <mailto:af@afmug.com> *Subject:* Re: [AFMUG] Serverplus/powercode users, OT Not surprising, but sad to hear things haven’t changed one bit with

Re: [AFMUG] Serverplus/powercode users, OT

It took sws about 2 months to get them squared away. Our experience with them is/was great. Listen, at the end of the day, they're just people. People who are working a fairly low rate job. If you're personal with them and get to know the techs, form a relationship, they'll take care of you.

Re: [AFMUG] Serverplus/powercode users, OT

M, Chuck McCown wrote: > >> I have good luck with ServerPlus. Part of the quality you get from them >> depends on the quality of the decision tree you give them. >> >> *From:* Sterling Jacobson >> *Sent:* Thursday, August 31, 2017 10:22 PM >> *To:* af@afmug.co

Re: [AFMUG] Serverplus/powercode users, OT

:* Re: [AFMUG] Serverplus/powercode users, OT Supposed to specifically state not to ask for a mac from box. Because it was an issue. But, i bet we get an accurate bill. The bills are always consistent. The level of irate i have right now excedes my bac, thats pretty high at 944 pm On Aug 31, 2017

Re: [AFMUG] Serverplus/powercode users, OT

GTC is no better. The experience I've had with GTC are the techs do not sound engaged at all. They sound like they are miles away from the phone. They sound like they are busy doing other things on the computer while they should be talking to you. They are slow to address the customer

Re: [AFMUG] Serverplus/powercode users, OT

I have good luck with ServerPlus. Part of the quality you get from them depends on the quality of the decision tree you give them. From: Sterling Jacobson Sent: Thursday, August 31, 2017 10:22 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT Not surprising, but sad

Re: [AFMUG] Serverplus/powercode users, OT

o:af-boun...@afmug.com] *On Behalf Of *Steve Jones > *Sent:* Thursday, August 31, 2017 8:45 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > > > Supposed to specifically state not to ask for a mac from box. Because it > was an issue

Re: [AFMUG] Serverplus/powercode users, OT

sp>[http://www.ics-il.com/images/youtubeicon.png] <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> From: "Steve Jones" <thatoneguyst...@gmail.com<mailto:thatoneguyst...@gmail.com>> To: af@afmug.com<mailto:af@afmug.com> Sent: Thursday, A

Re: [AFMUG] Serverplus/powercode users, OT

YNyLwntZg> > ---------- > *From: *"Steve Jones" <thatoneguyst...@gmail.com> > *To: *af@afmug.com > *Sent: *Thursday, August 31, 2017 9:25:38 PM > > *Subject: *Re: [AFMUG] Serverplus/powercode users, OT > > Reviving a dead one, cause i can. > S

Re: [AFMUG] Serverplus/powercode users, OT

> <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > -- > *From: *"Steve Jones&quo

Re: [AFMUG] Serverplus/powercode users, OT

PM Subject: Re: [AFMUG] Serverplus/powercode users, OT Reviving a dead one, cause i can. So serverplus, no matter how many times you ask them to stop, still asks customers for the mac off their router, even though 95 percent of the routers on the market list the freaking wireless mac. They can

Re: [AFMUG] Serverplus/powercode users, OT

73 >>> >>> On Jul 11, 2017 6:36 PM, "Chuck McCown" <ch...@wbmfg.com> wrote: >>> >>> I am in the camp of “screw em”, let them hold or else they can call us >>> in the morning. >>> >>> I would probably feel different if you

Re: [AFMUG] Serverplus/powercode users, OT

bmfg.com> wrote: >> >> I am in the camp of “screw em”, let them hold or else they can call us in >> the morning. >> >> I would probably feel different if you were the first point of contact >> for all calls. >> >> But we take our calls directly during m

Re: [AFMUG] Serverplus/powercode users, OT

lt;https://www.facebook.com/ServerPlus365/> > > [image: http://i.imgur.com/ELG0AB1.png] > <https://twitter.com/RealServerPlus> > > [image: Utah 100] [image: fast50-01][image: Inc 5000] > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Steve Jon

Re: [AFMUG] Serverplus/powercode users, OT

//i.imgur.com/ELG0AB1.png] <https://twitter.com/RealServerPlus> [image: Utah 100] [image: fast50-01][image: Inc 5000] *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Steve Jones *Sent:* Monday, July 10, 2017 9:49 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] Serverplus/powercode users, OT

Re: [AFMUG] Serverplus/powercode users, OT

17 4:30 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT So Steve, I am not sure I fully understand the questions you are posing here, but I believe it is a simple integration issue that we can resolve easily. Since you have been live with us less than 2 weeks I am

Re: [AFMUG] Serverplus/powercode users, OT

c 5000] From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Jones Sent: Monday, July 10, 2017 9:49 PM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT I also meant offlist, not OT On Jul 10, 2017 10:31 PM, "Steve Jones" <thatoneguyst...@gmail.com<mailto:thatoneg

Re: [AFMUG] Serverplus/powercode users, OT

: [AFMUG] Serverplus/powercode users, OT That's good to hear! As these companies grow and continue adding clients it is important that they hire more employees to keep up with call demand. I'm happy to hear that they are keeping up. Our average wait before answer with GTC was 38 seconds for June

Re: [AFMUG] Serverplus/powercode users, OT

, Chuck McCown <ch...@wbmfg.com> wrote: > Over the past week, our average wait time with Server Plus was 3:15. > > *From:* Jeremy > *Sent:* Tuesday, July 11, 2017 10:26 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > When I was lookin

Re: [AFMUG] Serverplus/powercode users, OT

Jeremy > *Sent:* Tuesday, July 11, 2017 10:26 AM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Serverplus/powercode users, OT > > When I was looking at Server Plus I was hearing about 15-20 minute hold > times. My hold times rarely ever exceed 5 minutes, and average much > lower.

Re: [AFMUG] Serverplus/powercode users, OT

Over the past week, our average wait time with Server Plus was 3:15. From: Jeremy Sent: Tuesday, July 11, 2017 10:26 AM To: af@afmug.com Subject: Re: [AFMUG] Serverplus/powercode users, OT When I was looking at Server Plus I was hearing about 15-20 minute hold times. My hold times rarely

Re: [AFMUG] Serverplus/powercode users, OT

When I was looking at Server Plus I was hearing about 15-20 minute hold times. My hold times rarely ever exceed 5 minutes, and average much lower. I asked Layne or Michael or whoever my sales guy was at the time about routing calls overseas and he said "we do have an overseas call center,

Re: [AFMUG] Serverplus/powercode users, OT

I really like GTC. They took some training, but have great folks. On Jul 11, 2017 8:40 AM, "Jeremy" wrote: > We went with GTC instead, primarily due to hold times and the fact that S+ > routes calls overseas during overflow. We have an out in our contract if > hold

Re: [AFMUG] Serverplus/powercode users, OT

Hold times are generally very reasonable on Serverplus. Once in a while there might be hold times a bit longer but it's rare. They do NOT route our calls overseas and never have. If I recall, there was a setting on your account set that accidentally routed some calls overseas. They have some ISP

Re: [AFMUG] Serverplus/powercode users, OT

Don't take my name in vain, Steve Jones! On 7/10/2017 10:31 PM, Steve Jones wrote: Oh yeah, the powercode ticket vs the email ticket formatting is night and day awful, why bother with an api if you cant actually tell what the heck is happening. ... and the api generated ticket cant be

Re: [AFMUG] Serverplus/powercode users, OT

What hold times were you seeing with serverplus? They claim they are low and have some pretty detailed stats that seem to agree. On Jul 11, 2017 8:40 AM, "Jeremy" wrote: > We went with GTC instead, primarily due to hold times and the fact that S+ > routes calls overseas

Re: [AFMUG] Serverplus/powercode users, OT

We went with GTC instead, primarily due to hold times and the fact that S+ routes calls overseas during overflow. We have an out in our contract if hold times ever exceed a set average, or if they ever route our calls outside the states or to any third party. We also use Powercode and have been

Re: [AFMUG] Serverplus/powercode users, OT

I really don't follow much of your line of thinking here. Can you be more clear about what your trying to accomplish or what the problem is? We use powercode and enjoy it. Are looking at server plus but haven't switched yet. On Jul 10, 2017 10:48 PM, "Steve Jones"

Re: [AFMUG] Serverplus/powercode users, OT

I also meant offlist, not OT On Jul 10, 2017 10:31 PM, "Steve Jones" wrote: > Oh yeah, the powercode ticket vs the email ticket formatting is night and > day awful, why bother with an api if you cant actually tell what the heck > is happening. ... and the api

Re: [AFMUG] Serverplus/powercode users, OT

Oh yeah, the powercode ticket vs the email ticket formatting is night and day awful, why bother with an api if you cant actually tell what the heck is happening. ... and the api generated ticket cant be reassigned for the customer, though i believe thats a powercode issue... and given the "new"

Re: [AFMUG] Serverplus/powercode users, OT

Im not sure how they pay, but it looks alot like when we used to comission new sales, a new account for each call based on who answered the phone if thats tje case, comission calls, then why bother Ive seen multiple existing tickets restarted... bad juju on that. Anybody know if they

[AFMUG] Serverplus/powercode users, OT

Not impressed, a short time in, by any means. Serverplus guys, no offense, i need info to make this work outside a retention response. I know luthman uses them, but anyone else with powercode, please OT me so i can find out whats broke on our side before i have the boss talk.