Hi All
I am trying to create a search menu that has both menu Items and submenu's
in it.
Like this
*Sub Menu > Sub Item 1
Sub Item 2
Root Item 1
Root Item 2*
I am able to do it in a character menu, but not i a search menu.
I thought I would just leave the field where I have the
Your major and minor categories can be on a single form, but you'll have to
use menu qualification for the "Sub Item". Two menus, not one.
The search menu for "Root Item" would be "normal"
If the Field ID of the field that uses "Root Item" is 538123456, for
example, your qualification for the se
Bing,
I appreciate the offer for special assistance. ( You will likely not
be surprised to know that you are actually not the first member of
this community to offer such help. Have I mentioned lately that this
is the best group of "co-workers" that I have ever had the pleasure of
working with? )
Can't you just run an arsignal to get it to pick everything up?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, March 14, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Groups issue - cannot use them
Niklas, are you just trying to do a standard tiered menu?
Hardware
Dell
Power Edge
HP
GX640
GX650
Software
Microsoft
Office
For rpcbind to work it should be in your /usr/bin and this has to be defined in
your PATH or you would need to run it from that directory..
Joe
- Original Message
From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, March 15, 2007 12:40:25 AM
Subject:
Kyle,
Besides the monitoring others listed.. you have a couple more options.
Oracle has it's own monitoring, either from the Grid (grid agent) or from
oracle 10's EMCTL Web based monitor,
It will email issues to you automatically.
ARS has SNMP agent that you can turn on and have it connected to th
MidTier 7.0.1 Patch 001
Windows 2003
Apache TomCat
We have a MidTier server that is attached to our Production server and
one that is attached to our Dev Server. I can log on just fine on the
Production Midtier, but not on our Dev MidTier. (Both seem to be
identical, obviously not).
I'm able
Yes, but do it like this:
NOT ("%" + $field$ + "%" LIKE 'field')
("%" + $field$ + "%" NOT LIKE 'field') won't work in most languages.
Fluxman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: 03/14/2007 4
Chris, we actually use Nagios as well, if you don't mind could you send
me the script off line.
Everyone thanks for all the suggestions.
Kyle
Perkins, Chris wrote:
We use Nagios to perform Solaris service checks (ping, Disk Space, Work
Load, etc) and I wrote a plugin for Nagios, a shell scrip
If you put the persons or groups email address in the CC section of the
notification filter it will show everyone that the email is going to.
If this is a variable then you can build the list (separated by a ";" or
a ",") and put that field in the CC section of the notification filter
**
I'm right there with you, Matt. If making noise will help, I'll make some,
too. More than likely, though, BMC will need to see a financial impact
before they change behavior.
I have very similar experiences with support as you and others have
described. It's become routine. Entry-level "suppor
Just as a FYI, from my past observation, Display Only fields from the current
form (less than 254 characters in length if they are character fields), are
also available in the selection list, to add to the table field apart from all
Data fields (less than 254 characters in length if character fi
Jaya,
Approach your problem from a slightly different angle... Instead of doing a
Push Field from the main form to form 2 which is working as designed by copying
only the TR value of the Diary field, do a Set Field filter on form 2, on
'Submit'. Set fields will copy the whole shebang TR + DB v
A tiered menu might be the word I'm looking for...
Adding some images to clarify my problem.
I want my search menu to look like my character menu in the example.
// Niklas
On 15/03/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
**
Niklas, are you just trying to do a standar
Well, once I got into a form using the URL (with my credentials on it),
I was able to log out and then log back in without any problems
Maybe an IE Cache issue?
Thanks!
Lisa
From: Kemes, Lisa
Sent: Thursday, March 15, 2007 9:00 AM
To: 'arslist@ARSLIST.
All,
We are upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001. We are on
an Oracle 10.2.3 database. When we go to install Remedy 7.0.1 patch 001
we see the following error in our sql log:
/* Tue Mar 13 16:32:26 2007 */ SQL Trace Log -- ON
/* Tue Mar 13 16:32:26 2007 */ CONNECT AR
All,
We are in the process of upgrading from Remedy 6.0.1 to Remedy 7.0.1
patch 001, we have a couple of customers who submit tickets via the
Email Template method. This works fine in v6, however in v7 we get this
error when using the Security Key assigned to this user:
Missing AR System User Inf
**
Matt White Wrote:
“I have very similar experiences with
support as you and others have
described. It's become routine. Entry-level "support" person asking
rudimentary, unrelated questions, usually in broken English, demonstrating
little/no understanding of the issue itself. Repeated
Amanda,
After Googling the error, here is probably your best bet:
daust:oracle[o1020]> oerr ora 22835
22835, 0, "Buffer too small for CLOB to CHAR or BLOB to RAW
conversion (actual: %s, maximum: %s)"
// *Cause:An attempt was made to convert CLOB to CHAR or BLOB to
RAW, where
//
Even if you run arsignal, the recache operation puts precedence of
every thread over the cache operation (meaning the cache operation
waits for any other resources to be free before continuing). If you
change the server to dev cache mode, the cache operation makes every
thread wait for that cache
UNCLASSIFIED
This has been going on long enough. There seems to be a lack of planning
and stakeholder analysis. Perhaps the time is right for a signed
petition listing the issues, demanding change and requiring that BMC
address the problems at RUG.
What a painful post. It's right there with the
I have been asked by an off list individual if I knew of any one that
has integrated CA's Products (Unicenter/monitoring/Asset products) with
the AR System. If you have and would be willing to discuss please
contact me off list and I'll put you in contact with that individual.
Dave
Dave Shellman
Hi All,
Thanks for answering me quick - i tried these and it works.
Although it's not the same as in vb where when text filed fires a window
change
when keyboard is pressed - but thanks again
PS: is it possible to create an active link for a keyboard event?
so it will also check this field?
Per chance, do you have a value for "Db-Max-Attach-Size" in your ar.conffile?
Does the remedy account in oracle have the ALTER SESSION privelage (the
default account created by the installer if providing the system account
during initial installation is to grant this privelage.)
Axton Grams
On 3
Janet,
This is the first time that the DSO server will connect to the target DSO
server so it could be a firewall issue. I would suggest you turn on Remedy
DSO logging on both servers and also ask your firewall team to monitor the
traffic between them. You could also turn on filter logging to m
No its not.. unfortunately most of the events that the client can capture are
more window based events such as opening or closing a window or operations that
happen within a window like submit, modify, pressing of a button, etc..
The only keyboard action that it can pick is pretty much the Enter
Hi,
Try putting double or single quotes aroudn the email address. "
[EMAIL PROTECTED]" or '[EMAIL PROTECTED]'. Used to work for us.
Rob
On 3/14/07, ARSList <[EMAIL PROTECTED]> wrote:
**
Hello List!
When ARS 6.03 ITSM 6.0 emails my other groups that do NOT have a "-"
(dash) in the email a
Anyone tested this yet ?
--
Patrick Zandi
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Hey Everyone,
I have the need to manually set the arUserId and arPassword as described on
page 434 of the Advanced Dev Guide for 6.3 for a webservice. Basically,
remedy needs to send a soap message to MS Sharepoint and receive a URL back.
Unfortunatly there is an authentication layer around sh
The only thoughts I can add have to do with the irony of the whole thing. Can
it really be that the company that sell the premier help desk application can't
provide decent customer support? I mean, it just seems like yesterday that
BMC/Remedy marketing was telling us how customer support shou
Hello Amanda
I ran into the same issue, but the arsql.log is decieving. Not all the
statements executed by the installer are written to the log. I upgraded
from ARS 6.3 to 7.0.1. I was in a similar situation, I went by the
DML/DDL statements one by one from the log tried it in SQL PLus it works
fin
Okay, here's try number 3...
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Thursday, March 15, 2007 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Help with search menu
Sending this as a test to make sure my other email didn't get deleted
because of attachments..
Everone,
I know that my support experiences are not the "norm" at BMC. I know
that we all pay large amounts in maintenance and support and then a
premium for Enterprise support. I also know that using the "normal"
support channels can be non-productive and frustrating.
All this being said, If y
I bet if I took a show of hands as to who was happy with Remedy engineering
and support right now, it would be a small minority - no surprise there.
Would it also be a minority of those who could say their BMC sales rep is
either unknown to them or ineffective in serving them?
Houston - YOU have
Folks,
At the risk of being a "me too" posting
ME TOO!!!
Support bites these days. Not that there are some shining stars out there,
but the overall support process is a total wreck.
Is BMC trying to smother the baby in the crib?
I'll be glad to add my name to any complaint.
Recentl
Well, I think you mix things up...
BMC right now sells C-Level-Out-Of-The-Box-Tools. I.e. that they address
"deciders" and not those guys that have something irrelevant as support
problems - as YOU are.
Then again choosing an airline is YOUR personal decision.
Has anybody replaced BMC because of
For the record -
Our sales rep is the best I've dealt with thus far. As for support... well,
they never seem to be able to fix my issues - this could be caused by the
fact that when I have to contact support, I've exhausted every avenue prior
to contacting them and I wind up fixing the issues my
Anyone have and server sizing recommendations for a Solaris environment
for a small to medium implementation or ARS 7.x and ITSM 7. The sizing
docs I got from BMC support only show one Solaris config that is for a
large implementation, (much larger than what I am interested in)?
--
Kyle Whitl
FOR OFFICIAL USE ONLY
I agree. My sales reps and sales engineers have been and remain tops.
Today that's Tom Beckett and David Quinn. Thanks fellas!!
Pete
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rob Dudley
Sent: Thur
Some good points Tim. Especially regarding a HD application provider not
being able to provide customer support. A company that is pushing IT Service
Management as a product apparently doesn't have any ITSM internally?
I must admit that I have only talked to support a time or two in recent
histor
However, I would submit to you that eve
Hmmm... You may have a point.
However, I would submit to you that even the quintessential Pointy-Haired Boss
(or simian decider) can understand that something is wrong when his Remedy
administrator tells him that they can't upgrade the server because BMC
We run ~350 concurrent users (peak, avg 250) on a SunFire v480
(4cpu/8gb); the box spikes to ~30% cpu periodically during peak user
load, and 3-10% average cpu load. Things like flashboards (~80
variables with history and grouping) and eie put a load on the server
at times, but response time is g
Sad but true. Have you ever worked at a company where your position
was the breadwinner (e.g., a software company or consulting firm) and
also worked at a company where you were classified as overhead?
Notice a difference in your perceived value when operating in those
different scenarios? On on
Tim, I am being cynical out of despair...
As many participants in this thread show a lack of understanding I recommend
Joel Spolsky excellent AND insightful article:
http://www.joelonsoftware.com/articles/customerservice.html
Ok, that's a small, owner-run, bootstrapping software company. Still a
Ditto: Janet Taylor and Marcia Summers have both provided a great deal
of assistance in keeping us as a customer despite our support issues.
I just want to add this comment. Once we reach Tier III, we usually get
great support. The problem is getting to that level of expertise. This
is where s
I seem to recall, two years ago when the RUG (yes it was still the RUG back
then) was in San Jose, that at one meeting with BMC brass there were a large
number of complaints about user support. I remember that they seemed
surprised and that they promised they would look into the issues and
compla
Listers
I am looking for a Sr. Remedy Developer for a 2-3 month engagement
onsite in Cincinnati, Ohio. Most development work is related to
developing "collector" forms to feed into the Change module.
The platform is ARS 6.3, ITSM 6 and CMDB 1.1 on Windows servers with an
Oracle database.
If you
Well, I hope you're in the majority, Peter. I do hear some that aren't as
lucky as you, but was really trying to get an idea of whether it was an
isolated problem or an(other) common one.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTE
If you can afford it, then I'm sure its greatbut quality should never
depend on
contract level!
Chris
> Everone,
>
> I know that my support experiences are not the "norm" at BMC. I know
> that we all pay large amounts in maintenance and support and then a
> premium for Enterprise support.
I, too, have had mostly good experience with support of the past few years.
However, I have to admit that by the time my customers, BMC support, and I are
all on the same phone call together, we're talking to veteran analysts and
engineers.
I'm just relaying what other people keep telling me.
Niklas,
I've done this in the past with a "Menu Form". I created 6 character
fields for a 5-deep menu.
Fields 1 - 5 are the labels field 6 is the value.
There is *always* a value in the Label 1 and Value.
To make submenus enter text in Labels 2 through 5.
Your menu is a Search type with the Men
I just installed today on my development server this morning.
Everything I've tested so far has shown no problems.
My Remedy environment is:
Oracle 9.2.0.8
ARS 6.0.3 patch 21
HD 5.6
AM 5.6
I don't, however, have midtier or email on my development box yet as I
just rebuilt it last week a
I see the same issue with WUT 7.0.01 patch 001 against our 6.0.1 patch
1351 server (Solaris 9, Oracle 9iR2). I entered a ticket with Remedy
support just now, and referenced Ian's case.
The only thing I'll add is that choosing "Edit - Clear All" (Ctl + E)
does clear the old diary entry. That
And, I just received this line from a BMC tech rep concerning an open issue:
Are we able to "Close" this ticket (the ticket status will not affect the bug
in any way) with the bug attached to it?
This message only mentioned recording a known bug, and contained no other
suggestions on fi
I too, am greatly disappointed with the level of support BMC provides:
Remedy Corp really spoiled us.
I have, however, found someone there who actually can do something about it.
The manager of Customer Support is a gentleman named WADE (last name
withheld to protect his family and allow him to ta
We used to have problems with sales reps several years ago during and shortly
after the Peregrine/BMC transition, but our current and previous account
representatives have been absolutely outstanding. We are currently assigned to
Rick Finkle, and were previously with Lance Haile. Both have hel
I have my license time-out set to the shortest time, 1 hour. But If I
remember correctly, that doesn't guarantee that the license will be released
after 1 hour of non-use. There is a process that runs at an interval that
does the releasing, so once the 1-hour has lapsed, I still need to wait for
Is there anyone out there that has information or instructions on how to
override or skip the login process in the mid-tier. Running version 6.3 patch
21.
Thanks
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Okay, I agree that the top level support is great and all, but they
should at least hold to their level of support for which we're paying.
Example:
I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding
some database connectivity issues I've been having (See thread entitled
"MS S
Awesome
What about mid-tier and IIS / newatlanta.. that is what I am wondering..
now
On 3/15/07, Hundley, Kelly G. <[EMAIL PROTECTED]> wrote:
**
I just installed today on my development server this morning. Everything
I've tested so far has shown no problems.
My Remedy environment is:
We just switched over to Nagios as well. I don't have it logging in and
out of the Midtier but I just have it hit the login page. If it is
down, it pages.
Kelly G. Hundley
Systems Administrator
Information Systems
Wake Forest University
-Original Message-
From: Action Req
Yes, I have to agree there. I don't open many support requests--maybe
three or four a year--but the last ones I submitted I experienced pretty
much exactly what you describe. Pretty much Remedy support--from my
experience--goes something like this:
- User submits a request for help.
- User gets
http://www.signonsandiego.com/news/business/20070313-1257-bn13plea.html
Regards.Gidd
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Hi Thomas,
http://support.microsoft.com/kb/228930 describes a utility called InUse.exe.
It allows for the replacement of any locked file during the next reboot.
Eric Cleereman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Th
On 3/15/07, Ashley Henderson <[EMAIL PROTECTED]> wrote:
** Is there anyone out there that has information or instructions on how
to override or skip the login process in the mid-tier. Running version 6.3patch
21.
Thanks
__20060125___This posting was submitted with HTML in
i
Well, Norm, my process is a little different than yours :)
- <> you Google or turn to ARSList for help.
- After tons of research, you solve the
problem yourself .
- User submits a request for help.
- User gets a canned "we got your request for help" message.
- A day or two later a support
Ive had many occasions where I had an issue and I submitted the issue to
BMC and ARSList at the same time.
BMC would send a basic response with very little insight and typically
they will suggest patching the server since that patch "might include
some fixes that might fix your problem".
Unless it
Have those of us that owned stock received all the disbursements we are
going to be receiving???
It has not been an easy thing to keep up with...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden
Sent: Thur
Can somebody who has 7 installed send me the OTB (or close to) CTI's for
operational and product categorization?
Thanks for your help...
Jack
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I am setting up our dev server with 7.0. I am defining the companies
that we support, and have run across an issue which does not make sense
to me.
We have multiple locations that house multiple companies. For instance,
our New York office houses key people from various different companies.
When I
Find emails with subject of "ITSM 7 site problem - multi-tennancy"
They discuss it there too, but I don't think ever come to a resolution.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luebbe, Tom
Sent: Thur
After you have created the new company go to the Custom Configuration tab,
select Organizational Structures then select Sites and do a search of Sites.
Find the Site you want and go to the Company Relationship tab. You can now add
multiple companies to one site.
-Original Message-
Fr
I didn't trust him the first time I met him.. the little crook !
On 3/15/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
** Have those of us that owned stock received all the disbursements we are
going to be receiving???
It has not been an easy thing to keep up with...
---
I think so, unless John Moores is forced to give up some of his $600M.
Don't hold your breath on that.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, March 15, 2007 12:58 PM
To: arslist@ARSLIST.ORG
Subje
Yes we have integrated Unicenter with Remedy using TIBCO.
Basically the design is to use SOAP to advance a alert to TIBCO. Within
TIBCO there is a matching and selection of a suitable CTI and Resolver
Group, the resulting record is then placed onto a JMS queue. A TIBCO
Remedy adapter picks up the
Tom,
Just follow the steps Roger mentioned in his reply. We've been able to
relate multiple companies to a single Site using that method without any
issues.
Hope that helps,
Mike Gould
US House of Representatives
On 3/15/07, Roger Justice <[EMAIL PROTECTED]> wrote:
** After you have created
Hi Joe
Thanks for your suggestion. I tried this, but the set field only gets the DB
Value and not the TR.Value of the dairy field, as the data is still not updated
in the database.
Secondly the issue comes with the value of Time stamp.
Please let me know if you have any other wo
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