I migth be blind, but does not find the RFE on www.bmc.com/support.
Where have you hide it?
--
Jarl
On 8/15/07, Papolu, Appajee [EMAIL PROTECTED] wrote:
**
John, Jarl,
I thought I would respond to a couple of ARSLIST posts on this thread…
- Firstly, simply responding on
Hi Carey,
Quite, a list but I'll just pick one :)
On 8/15/07, Carey Matthew Black [EMAIL PROTECTED] wrote:
* STOP using names as the unique identifier for an ARS object. An
internal GUID would go a long way to making the whole development
process easier. ( Change a name and move it to
What about all of the administration stuff in the API? Also, for large
amounts of data transfer XML is not really the right vehicle IMHO. A binary
protocol is usually a better fit, performance wise. It would be nice however
if that protocol would be open so that people that like Ruby can use that
Hi List,
I am trying to consume a webservice from TIBCO but I am receiving the
following error:
*ARERR* [*9130 *] An *exception* *occurred* *from* the *WebService*
*class*: Internal Error
Inputs Outputs are all strings.
Environments
ARS 7.0.01
Windows 2003 server
JDK 1.4.07
I found a
Hello everyone,
We have a control panel with lots of buttons that call active links that open
various windows to display various call entries. If there aren't any matching
entries we get a message saying so.
This works fine in the User tool. I THINK it used to work in Mid-Tier. But now
if
Hugo,
I don't think Carey is asking for the ability to have duplicate names.
Change the name of an Active Link or Filter on development requires that you
delete the original on production or you wind up with duplicates when you move
to production with def file.
Using unique GUID would
* Integration to a server side Objects Source control system. (SVN
would be great, but anything that is not platform specific and
hopefully open sourced.)
That would definitely be cool, but complicated, I'm sure.
How about this? Just give me the ability to fire a filter when a Form
(or
I think the performance impact would be negligible to keep the sync
search database up to date real time. Think about it, you are
updating or deleting maybe a dozen records each time you modify an
object... It might add a bit of time to bulk updates.
Axton Grams
On 8/15/07, Rick Cook [EMAIL
Do you have popup blocking turned on?
On 8/15/07, Dwayne Martin [EMAIL PROTECTED] wrote:
Hello everyone,
We have a control panel with lots of buttons that call active links that
open various windows to display various call entries. If there aren't any
matching entries we get a message
You could activate server events and then fire a filter on the Server
Events form.
Andrew Hicox wrote:
* Integration to a server side Objects Source control system. (SVN
would be great, but anything that is not platform specific and
hopefully open sourced.)
That would definitely be cool,
As long as they don't implement it like they did the details of the
object list. The method they took to implement this is horribly
inefficient and is the reason why it takes so long to save an active
link:
http://bugs.arswiki.org/show_bug.cgi?id=58
I would like to see this fixed, which is a
Hi all,
Does anyone know if the libardbcquery plugin is documented somewhere,
especially the customization part of it?
It is used for the Overview Console, and I want to add a few extra fields. I
have found the SHR:ARDBC_OverviewConsole form, and I assume I can add extra
fields using the
David,
Licensing policies have not changed. Purchasing requirements have not
changed. The same restrictions on license usage will be in place with
AR System 7.1.00 that are in place today. Licensing is not changing -
only the need for keys.
Have there been discussions within BMC on how to
And that's why I love this forum.
you guys rock.
thanks
-Andrew ;-)
On Aug 15, 2007, at 7:24 AM, Thilo Stapff wrote:
You could activate server events and then fire a filter on the
Server Events form.
Andrew Hicox wrote:
* Integration to a server side Objects Source control system. (SVN
I will second that. I would spend in that neighborhood to be able to
install arserver and the applications on 'my' boxes (windows, sun, and
linux), outside my regular job, to be able to learn, write extensions
for, etc. the out of the box apps and arserver. And please please
don't bind an
John, I totally agree with you. If a license is not required, then a
license should not be consumed. For me, this will throw off my license
count.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System
Hi,
If a user just logs in, the license is not consumed.
As soon as the user performs a search, refresh a table-field or triggers
an active-link-set-fields that connects to the server. A license will be
grabbed, if available. There are other conditions as well like Push-Fields
and Submits.
Has anyone used the BMC document titled Integrating BMC(r) Remedy(r)
Action Request System(r) with Single Sign-On (SSO) Authentication
systems and Other Client-Side Login Intercept Technologies' to create
the thick client SSO integration to AD? If so, can you share with me
the struct you built to
Good Morning,
Has anyone applied patch 22 ? If so, can you provide some feedback? Good
patch, bad patch?
We are running AR Server 6.3 p20 on UNIX with Oracle DB. I would be using
the installer.
Thanks,
.ron
___
Thanks for the clarification Misi. I was wondering if a license was
consumed whenever a user opened a form. I knew that clicking on objects
could consume a license.
I still stand by my statement though, if a license is not required then
a license should not be consumed. Submitting a ticket and
Updating the synch objects as they are being saved would be the
preferred approach as it would always be up to date.
Another possibility I see is with ARS 7.1 and multiple escalation pools:
A new $UpdateSynch$ command that runs from an escalation based on your
schedule. A separate escalation
List,
I'm trying to push a value to a task record after archiving a ticket. The
value is not getting pushed. Can anyone tell me why or what else I need
to do ? I'm using an escalation.
Thanks,
Gary Roach
[EMAIL PROTECTED]
Global Information Technology
1600 Technology Way
Latrobe, PA 15650
David has the idea... but I will add a bit more to it since there
appears to be some interest in the idea
When an object is first created it would get its own GGUID (Guaranteed
Global Unique ID) from the ARS server at that time and it would be
unchangeable while the object exists on the ARS
Requests for Enhancement (RFE) are logged through a support representative now.
Just submit a support ticket with the enhancement request.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of
Gary,
Actually when the form is updated, then only things that reference
that object (and the changes that can be made from that object) need
to be updated. Even if they only dropped all of those records and
rebuilt them all.
If you delete a field and an active link use to point at that
Have there been discussions within BMC on how to provide an affordable
means for independent consultants,
or developers who desire to learn other ARS products on their home
computers,
to acquire some type of limited license?
Yes, there are ongoing discussions on this topic.
Thanks,
-David
HI All,
I have a weird issue. I removed a user from a group that I have. The
person is now removed but she still shows up in the dropdown choices when
creating a ticket. I then went back to check to see if I made a mistake and
didnt delete the person. The user is no longer in the group. I
UNCLASSIFIED
Sweet!!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, August 15, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: FAQ for Customer enforced licensing model in AR System 7.1.00
Katherine,
Look in the SHR:Assignment form and see if there any records for that
user. If so, delete them.
Thanks
Kelly Gatewood
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent:
A checksum that accompanies the gguid (generated based on the object
properties and gguid) for the object would be nice as well. This
could be used by things like upgrade installers to generate a list of
objects that have been changed but retained the original gguid. App
installers could then be
Actually ... Active Links, Filters, And Escalations also already have
ID(s) as well.
This goes back to the RFE I put in back when it was Migrator 3 to keep
the ID the same across servers (and the fact that Migrator was doing
it's work in Alpha order so sometimes workflow would fire in different
I agree and I have brought this up to remedy before. I guess I've just
been too lazy to submit an RFE. So, list, I humbly apologize as it is my
fault this still works the way it does! :)
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original
My bet is that AR Developer Studio will be built on Eclipse and therefore it
will be much easier to integrate with VCS's like CVS and SVN that already
have a team provider in Eclipse. I'm not sure how the copy-merge model of
CVS and SVN are a good fit when it comes to AR development however.
I
Axton,
I hear you. But your starting to drift into version control stuff, and
I think there are good open sourced solutions for that. I do agree
that version/release control are important things, but I want to walk
before we try to run. :)
As far as OOB customizations go I think the answer
If you're thinking about attending this event, please register now. There
will be an ipod giveaway for every 10 registered. So, if you're coming,
let's get that count up.
- Chris.
- Forwarded by Chris Ingalls/T70/TMMNA on 08/15/2007 11:09 AM -
Chris Ingalls/T70/TMMNA
08/07/2007
Frank, Thanks for the suggestion. We've tried it with popups blocked and
unblocked and it doesn't make any difference.
Also, when the popup blocker blocks a window it usually sends a message saying,
A window was blocked (or something similar).
Dwayne
Original message
Date: Wed, 15
Check Individual Support Staff Skills in Configuration Manager.
Mary
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Wednesday, August 15, 2007 8:45 AM
To: arslist@ARSLIST.ORG
Subject:
Dwayne, the search that is taking place, is it on the Active Link activated
by the button, or is it kicked off by something else?
Is it the only AL that fires on this button?
Warren
On 8/15/07, Dwayne Martin [EMAIL PROTECTED] wrote:
Frank, Thanks for the suggestion. We've tried it with
This is really familiar sounding
Is the Show Message in Prompt Bar check box checked on the active link
displaying the message?
On 8/15/07, Warren Baltimore [EMAIL PROTECTED] wrote:
** Dwayne, the search that is taking place, is it on the Active Link
activated by the button, or is it
Hugo,
The benefit is that there does not need to be a manual step. If the
software can do the job, then why ask a person to do it?
Fields/forms have internal IDs that are the root of their
function/definition. But these values are not GGUID. They are
localized to the ARS server. ( And their
I checked the Support Staff Skills and nothing. I am looking for the
SHR:Assignment form and I cant find that form.
On 8/15/07, Ostwinkle, Mary - ITSD [EMAIL PROTECTED] wrote:
** Check Individual Support Staff Skills in Configuration Manager.
*Mary*
--
I like the checksum idea. I think it would be fairly easy to implement
by BMC. It would also then allow for accurate Modified Dates on
objects.
Presently when you import a .def file and overwrite existing, even if a
particular object has not changed the Modified Date is updated to the
current
Katherine,
What ARS version, what ITSM version?
C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Wednesday, August 15, 2007 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deleting Users
**
Hello All,
I got sybase on unix with date X
When i am creating a new ticket, i got the modified date X-3hours
Q: how does Remedy decidd on the Modified value? is it equal to Submmit date
when
ticket is first created?
thanks
Chanan
--
View this message in context:
DUH, Sorry
I am using AR 6.3 across the board.
On 8/15/07, Pickering, Christopher [EMAIL PROTECTED]
wrote:
Katherine,
What ARS version, what ITSM version?
C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Katherine,
Try running the Remedy Configuration Manager first. Once open go to the
Support Specifics Tab, select step 1 and select the group, go to the
show people in group tab, the individual still showing should appear.
If so, delete, if not then you need the find the SHR:Assignment form,
I need help creating a workflow... I have a form with a button and I need
that button to push the values of the fields to a word document or template.
I tried using dde.ini but I can't set it up to put the field values
only(without the field name/id) to a specific location on the word template.
We're still several months away from the actual upgrade, but I was
hoping to set a process in place that keeps the data updated
continuously. I'm using a copy of AST:Asset as a staging form and
trying to run workflow that uses the Distributed Mapping. I guess I can
use escalations and/or filters
I believe you need to use an OLE automation action.
Gidd's site has some good examples of using OLE
http://www.buoyantsolutions.net/Download_OLE.html
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rocky -
Sent:
Hello Rocky,
This can be done with OLE or DDE. The key is to use bookmarks and then replace
the bookmarks with the values from your fields. I can parovide a specifc
example if you need
Ed LeBlanc, RAC, ITIL
Senior Consultant
RIGID Systems, LLC
10440 little Patuxent Parkway
Suite 200
:)...I'm on the team that posted that to the list. We have had several
different reasons for it...but the one in question was a required attribute
that wasn't being set. Each time we work with the Tibco team on this we are
able to give them the plugin log (set to 400 logging level I believe) and
Actually, if you think about it, the whole idea of multi-threaded
applications are to address this type of scenario. The thread that is
updating the object can be separate from the thread that is updating the
synch database. Once the object is saved another thread is spawned to start
the synch
You really have to think of it as a mini-application, only with the data
normalized and constantly kept current. I don't see a way to prevent a
performance impact - only the degree is in question.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
Hi All - we would like to have someone click on a preformatted URL that will
open a submit window, pass in some variables (all the required fields) then
have the system automatically submit the record and open the record in a modify
mode. I can get the system to accept the variables on the URL
Warren, The button is calling the active link, which is launching the search
(Open Window action).
Frank, I don't see Show Message in Prompt Bar option in the Open
Window/Messages tab. Am I missing something? I know it is there in regular
Messages action. Maybe that's the difference.
Christie, why not submit the record into a holding form, and have the act of
creating that record populate the rest of the information and push all of
the data into your main form? Then you could have an Open Window action
fire after the real record was submitted.
Rick
_
From: Action
That would be acceptable the problem is getting an action that Remedy
recognizes that will trigger this push or a save.
E.G. the link is
http://wawtcaarsweb10/arsys63/servlet/ViewFormServlet?form=CM%3ACase%20Managementserver=remqa1username=testpwd=test
Since you are having the system automatically submit the record, would it
be better to do a push fields to a new record first, then an open window
(in modify) of the last record? I think visually that would be better as
well.
Thad Esser
Remedy Developer
Argue for your limitations, and sure
How about adding a additional paramater (a display only flag) to trigger
the save.
The workflow would be an Window Loaded Active Link that when the flag is
set would do the save and re-open the record in Modify mode.
Fred
From: Action Request System
I like the idea of a holding form that does the submit. I will recommend that
to the group. I was doing more of a proof of concept.
Also, the Window Loaded was the event I needed. Thank you all!!!
From: Action Request System discussion list(ARSList)
**
I have a requirement toadd a field to the Requester Console, which on create will then be pushed along with the rest of the fields to create an Incident. Adding the field is not difficult, it is getting it passed along with all the other fields to create the Incident. Has anyone else done this
Katharine - if no one else's suggestion works do this - add her back in
as a user and re-add her to the group in config manager, then use the
config manager to delete her. I have had this happen before also and
that works for me.
:)
Candace
From: Action Request
**
Sorry - I forgot to mention that I am on ITSM 7. Thanks!
Greg--- [EMAIL PROTECTED] wrote:From: Candace DeCou [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSubject: Re: Requester Console - Extra field to be passedDate: Wed, 15 Aug 2007 11:43:24 -0700**
Sure - first off you don't actually add a field
Oh sorry too, I am on ITSM 6.
:)
Candace
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Greg Donalson
Sent: Wednesday, August 15, 2007 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Requester Console - Extra field to
Sure - first off you don't actually add a field to the Requester
Console, you add the field to the Remedy Requester - New Request form.
Make sure you give this field Permissions for Submitter (write) and
Public and allow any user to submit selected. Then find the active
links that perform the
I am playing around with the Alias Value setting for certain existing status
history values on field ID 7.
What I have found is that the Alias Value allows you to have different menu
values for different form views. One menu value can say In Progress for one
view and WIP for another view, but
We have applied it to address a memory leak. So far so good (two
weeks). No issues as of yet. Where is some wood to knock on.. This is
a terrible sin I have just committed...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
What is the status of the below issue?
The workaround fix for this issue on 7.0.01 Patch 002 was to disable
uninstalling Crystal Reports redistributable files until the formal fix
is put in place.
I don't see any reference of a formal fix in the recent what's new
document for version 7.1.0
From what I understand about the prefetch, whose documentation is seriously
lacking, the prefetch users permissions need to be pretty specific.
What we did was create several users covering various common roles (e.g. Help
Desk staff, Common user, Admin, Assets, etc.). We prefixed these
From what I understand, the permissions of the user specified in the
prefetchConfig.xml file determines which users will actually benefit from
the caching.
If I create a user and give it every permission imaginable and use that as
the prefetch user, will that cover everyone, or does the matching
My ARSystem is on a SQL Server 2005 database and I need to create a view form
of an external table/view. I've already set up the dblink and created a view
of the external table. I'm having problems with the correct syntax when
creating the view form.
Database = ARSystem
Schema = dbo
So far i've
If you have a view on your local server, have you tried just using
remedy admin tool to create a new form, then select view form as the
form type?
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System
This was fixed in 7.01 patch 3.
Kelly Gatewood
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Bruce B
Sent: Wednesday, August 15, 2007 14:26
To: arslist@ARSLIST.ORG
Subject: Status of Uninstalling Crystal Reports redistributable files
Who were you logged in as when you created the view in your database?
It is most likely login.view. For example aradmin.ALTIRIS_VIEW.
You also might want to check the permissions on the view and make sure
the aradmin account has permission to read and write it.
--- brooksm [EMAIL PROTECTED]
Hi everyone:
This is something I've never seen before. I have an administrator
reporting to me that all his floating licenses have been consumed. When
he goes into license management, he's seeing several users consuming
more than 1 floating license token. The Release button is grayed out.
I tried that also but she isnt even in the system to add her back. She is
completely gone.
On 8/15/07, Candace DeCou [EMAIL PROTECTED] wrote:
** Katharine - if no one else's suggestion works do this - add her back in
as a user and re-add her to the group in config manager, then use the config
Since you've already created the local view against the external table,
can you open that view in Management Studio and pull data successfully?
You could have a problem with DTS default settings, etc.
If so, you should be able to simply enter the view name unless you built
the view in another
Well, I solved this problem. Turns out he had users with multiple
accounts by the same username. I'll have to talk him through setting up
a unique index on the User form.
Norm
-Original Message-
From: Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Wednesday, August 15, 2007 3:28 PM
To:
I can query this view without any problems in the SQL Server Management
studio. I've also tried just using the view name but still nothing.
Carter, Craig J Civ ARPC/DPD wrote:
Since you've already created the local view against the external table,
can you open that view in Management Studio
This is exactly what i'm trying to do. I just can't seem to get the syntax
correct when creating the view form. I've done this with views built on
Oracle tables, but just not views built on SQL Server tables.
Opela, Gary L Contr OC-ALC/ITMA wrote:
If you have a view on your local server, have
Thanks a lot David...
(strange, need an issue before an RFE, but far enough)
--
Jarl
On 8/15/07, Easter, David [EMAIL PROTECTED] wrote:
Requests for Enhancement (RFE) are logged through a support representative
now. Just submit a support ticket with the enhancement request.
Thanks,
I was logged in as SA. I've tried SA.ALTIRIS_VIEW, but get this error:
Requested database table not found. Please check the spelling (table name
is case-sensitive) (ARERR 481).
I've verified the case sensitivity in the tablename was correct (it should
be all caps).
Kevin Gallagher wrote:
References: [EMAIL PROTECTED] [EMAIL PROTECTED]
[EMAIL PROTECTED] A[EMAIL PROTECTED]
[EMAIL PROTECTED] [EMAIL PROTECTED]
In-Reply-To: [EMAIL PROTECTED]
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Brooks,
Try to log into the database as ARAdmin, which is the user that owns the
ARSystem database, then try to query the table. If you get an error it could
possibly mean that the dblink you have created is not accessible by ARAdmin.
A view form when created from Remedy uses the database
It's an issue with the notify process in a filter. I bugged it a few months
ago.
Do a push fields the the email messages form to overcome the issue.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList)
I see the problem... just kidding.
Axton
On 8/15/07, Joe D'Souza [EMAIL PROTECTED] wrote:
**
I don't recall having any error as strange as this one.. See picture!
Strange eh?
Joe __20060125___This posting was
submitted with HTML in it___
If you decrement the max by 1, do you still get the error?
Axton
On 8/15/07, Joe D'Souza [EMAIL PROTECTED] wrote:
**
I don't recall having any error as strange as this one.. See picture!
Strange eh?
Joe __20060125___This posting was
submitted with HTML in it___
I don't recall having any error as strange as this one.. See picture!
Strange eh?
Joe
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Areattachment: StrangeError.JPG
Ravi,
I'll send details of how to set this up tomorrow.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Wed Aug 15 18:04:34 2007
So I'm doing my Version 7 Email Engine install today on my fresh new AIX
box. At the end of the install, it tells me to append two _tmp files to
their corresponding files in the java directory (since I'm doing this as
non-root). In looking at the files, one of them makes sense - it sets the
Are you using a very large value of 1? :)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, August 15, 2007 5:31 PM
To: arslist@ARSLIST.ORG
Subject: Probably the strangest error while creating
Yes.. What worked was remove any default value, save the field and then
change the range and defaults..
Weird..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Axton
Sent: Wednesday, August 15, 2007 6:43 PM
To:
http://java.sun.com/products/javamail/javadocs/javax/mail/Session.html
may answer some questions.
Axton
On 8/15/07, Thad K Esser [EMAIL PROTECTED] wrote:
**
So I'm doing my Version 7 Email Engine install today on my fresh new AIX
box. At the end of the install, it tells me to append two
Apparently the ARS thought I was :-) So what worked was when I used a
smaller default value of NULL.. Even 0 wasn't small enough :-)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow
Sent: Wednesday,
Listers,
This probably isn't really on topic, so Dan if you happen to read this
forgive me for posting this..
I am in the process of localizing a customized field on the solution
database form on ITSM 7. The purpose of this field is to keep a counter of
the number of times this solution was used
Hi Katherine,
I’m not sure if you ever got this resolved, but Kelly and Christopher
are right. You have to find the SHR:Assignment form and remove the
orphan record from there. You mentioned that you could not find the
form. There are a few possible reasons for this.
1. You are logging
I've had ARS do some weird stuff before but I think this one should get a
prize. Ahh.. But the question is can you reproduce the error?
Dave
Joe D'Souza [EMAIL PROTECTED] wrote: ** I don't recall having any error
as strange as this one.. See picture!
Strange eh?
Joe
I haven't really had too much time to try reproducing it as I was short on
time as we have a deliverable tomorrow. So looked for the fastest workaround
and got going where I had to.
But I'll try to reproduce it later when I have the time..
Joe
-Original Message-
From: Action Request
Listers,
This probably isn't really on topic, so Dan if you happen to read this
forgive me for posting this..
I am in the process of localizing a customized field on the solution
database form on ITSM 7. The purpose of this field is to keep a counter of
the number of times this solution was used
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