Re: Attached file content lost

Hi Fred, Yes, I'm positive it's the real file. It's about 45 KB in one case, and 37 KB in another. Serdar From: Grooms, Frederick W [mailto:[EMAIL PROTECTED] Sent: 27 Ağustos 2007 Pazartesi 19:25 Subject: Re: Attached file content lost ** Are you sure he

Re: Undo Archiving

This is a multi-part message in MIME format. Hi Rakshit, On an import operation the request ID field can be mapped and it will take the imported value, not generate a new value. This behaviour as to whether the import overwrites any existing data etc. can be modified with a perference in the

Re: Undo Archiving

But doesnt it mean a new request ID on Form A? cant that be avoided? Thanks, Rakshit On 8/28/07, Shellman, David [EMAIL PROTECTED] wrote: Easiest method is export the record or records that you need and import them back to form A with Original Create Date set to Create Date and Original

Re: Undo Archiving

Thanks Rob. I agree and it seems to be a feasible solution. But a front end user wants to be able to do Undo Archiving. Thanks, Rakshit On 8/28/07, Rod Harris [EMAIL PROTECTED] wrote: Hi Rakshit, On an import operation the request ID field can be mapped and it will take the imported value,

SLM used in custom mode

Hi All, Can anybody send me an example that demonstrate how SLM can be used in custom mode. Best regards, Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Undo Archiving

Then set up an Active Link to do a push fields work flow. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Aug 28 05:02:36 2007

Key Performance Indicators.

Hi all listers, I have a few performance related queries abt. BMC Remedy 6.3server. We have ARS server 6.3 on Solaris 5.9 with the Oracle 9i database on the same box and also Remedy Mid-tier 6.3(Apache webserver and Tomcat as servlet engine) , Remedy Flashboards 6.3, Remedy Email

Re: Key Performance Indicators.

Frank, I'm sorry; but it looks like you're asking us to do your homework You will have to create these benchmarks yourself: it depends highly on your configuration (e.g. network speed, amount of tickets in your database, installed applications, amount of concurrent users, numer of configured

Re: Wait icon and text while processing

Hi Janet, I do not know if you can wait, but this is a enhancement that is part of the new 7.1 AR Mid Tier that is supposed to come available in the next week, see the release notes: http://developer.bmc.com/jiveProd/entry.jspa?categoryID=501externalID=1926 -- Met vriendelijke groet / Kind

Re: Menu drop down

Yes, Rick is right, you'll have to upgrade your ARS server -- and your clients -- to version 7 for that. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel.

Re: Key Performance Indicators.

Hi Michiel, Actually the customer does not want anything specific but wants to know in general. Rgds, Frank On 8/28/07, Michiel Beijen [EMAIL PROTECTED] wrote: Frank, I'm sorry; but it looks like you're asking us to do your homework You will have to create these

Re: Menu drop down

Thanks! Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged

Re: Wait icon and text while processing

That's great, thanks. We can wait for that. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may

Re: Menu drop down

Actually it is available in 6.03. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Capture Computer Name USER is runing on

I am using an active link on the home page firing on the Window Loaded event to check the $VERSION$ of the user's Windows client via a qualification. If the version is out-of-date, I execute a push-fields action to create/update a record in a regular form. The regular form has a filter on it

Re: Table Field qualification

Mike, assuming you have all of your active links firing in the proper order, and that none of the mutually exclusive active links are firing at the same time (such as the two active links that set the tmpQuery field), then you should have the following: If $Location$ = Toronto | Houston |

Re: Capture Computer Name USER is runing on

Bruce, Here is another form of capturing the name of the computer. $PROCESS$ cmd.exe /c set COMPUTERNAME If at some point you want to capture a lot of information about the Windows computer have a look at the free WksInfo utility on ARS Wiki. Stephen Remedy Skilled Professional -Original

Re: Menu drop down

Janet, You don't have to upgrade to version 7. As others have noted this was a feature added with the 6.x version. Set Display Type to Drop Down List for the fields with a menu. Take care as the field size will change to accommodate the menu moving inside the field properties. Dave

Re: OT: Stephanie Miller

Stephanie, I know we haven't spoken in a while (RUG '05 or RSP '06 class) but want you to know that I will be be praying for you and your family. I also lost a daughter so I know what you are feeling and share in your grief. Just know that all things have a purpose. May God Bless you and

Re: Capture Computer Name USER is runing on

Hi All, Use Init-Form and some OLE action to log computer name, IP and any related information about object NETWORK. In the network object computer name can be found. Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Capture Computer Name USER is runing on

I don't know of any keywords either, but you could fork a windows shell process like below: Set fields with the following: The Value for the set fields for an XP machine would be $PROCESS$ c:\windows\system32\cmd.exe /c hostname. The downside of this is you would need a different active link for

Re: Wait icon and text while processing

Okbut even that is better than a straight cursor giving them no indication whatsoever that something is happening... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, August 28, 2007 7:47 AM

Re: Wait icon and text while processing

Except that it's just an animated GIF that spins. It has no correlation to work actually being performed, or a percentage of completion being reached. :-) -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mahan, Janet L [EQ] [EMAIL PROTECTED] Sent by: Action Request System

Re: Capture Computer Name USER is runing on

Utilize the COMSPEC environemnt variable to not have to choose between OS versions $PROCESS$ %COMSPEC% /c echo %COMPUTERNAME% Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent:

Webservice creation issues

Hi: I have created a new webservice. Towards the end of the webservice XML, I am seeing the following wsdl:service name=Notif_RequestService wsdl:port binding=s0:PortSoapBinding name=PortSoap but I am expecting wsdl:service name=Notif_RequestService wsdl:port

Re: Menu drop down

Thank you, I tried it and it works. Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain

Re: Webservice creation issues

Have you cleared the Mid-Tier cache? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, August 28, 2007 9:15 AM To: arslist@ARSLIST.ORG Subject: Webservice creation issues Hi: I have created a new

Group Name Change

I apologize in advance if this is a stupid question, but here goes: I need to consolidate two groups into one xxx_north and xxx_south into - xxx_group I am concerned that there may be references to the old group names somewhere in an Active Link, Filter or

Re: Webservice creation issues

yes I have. Grooms, Frederick W wrote: Have you cleared the Mid-Tier cache? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, August 28, 2007 9:15 AM To: arslist@ARSLIST.ORG Subject: Webservice creation

Server Name Config Question (ITSM 7)

Does anyone know all the locations where one would configure server name information for ITSM 7? When I first built my system I did NOT use the FQDN of the server. When I installed mid-tier I did NOT use the FQDN. However, the first email message to go out included the URL:

Re: Group Name Change

Admin tool Group (object) Then flip through the tabs and look for stuff that the group object has explicit access to. As a quick fix idea... Add all members of both groups to both groups. -- All members of A also become members of B. -- All members of B also become members of

Re: RESOLVED: Server Name Config Question (ITSM 7)

When I had that issue, BMC support had me add both to the mid-tier configuration. You would think that they would use whatever you supply rather than the FQDN, but perhaps that's yet another feature recently added. -Original Message- From: Action Request System discussion

RESOLVED: Server Name Config Question (ITSM 7)

Ok, so I pulled my head out of my...and figured out why the flashboards weren't working (account info during logon wasn't using FQDN...DUH!!!) I'm still curious though why my email notifications would go out using server=server.domain.com - any idea where this is saved? Thanks again and I

Re: Group Name Change

Thanks. From looking there it appears that I should be OK. The groups only had permissions set for one form and the rest of the tabs were blank. Both groups had the same setup, just with different personnel. What I did was added all members from xxx_south to xxx_north and then renamed

Re: .Net example needed for looking up field information for given form.

I did not see any response so here you go. Dim ht As System.Collections.Hashtable Dim lField As BMC.ARSystem.Field Try ht = myARServer.GetAllFields(SJC:X) ' Change the Form Name accordingly Dim myEnum As IDictionaryEnumerator =

Re: .Net example needed for looking up field information for given form.

Robert, Thank you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Tuesday, August 28, 2007 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: .Net example needed for looking up field information

Re: Group Name Change

Hello, you might also want to check if the group names appear in any qualification (there is a keyword $GROUPS$ that can be used to execute workflow depending on the groups the user is member of). If you export all the workflow to an XML file you can find all the occurrences of the $GROUPS$

ITSM 7.0.2 Patch 5

Has anyone figured out how to get a list of the workflow objects contained ( i.e. modified) in this patch? Not only is there apparently no way for us to do that prior to implementation, BMC Engineering is telling me that they can't (read: won't) provide that information. Maybe this is just me,

Re: Custom ARDBC Plugin

Haven't checked on our DEV Solaris box, but on my PC's Local server, I get the same leaks even without any custom plugin loaded. Arthur Axton Grams wrote: On Solaris 10, ARS 7.0.1 patch 3, I show these leaks with 1 custom plugin loaded: [EMAIL PROTECTED] /home/remedy]$ ps -ef |grep

Crystal Reports on the Web

I have been tasked with researching BMC Remedy Crystal Reports and displaying them on the web. I have been checking out both Business Objects Website and the compatibility matrix on BMC Remedy's web site. From this information it appears that there are three different products supported by BMC

Re: Custom ARDBC Plugin

We are also comparing different versions. I am 7.0.1p3, looks like you are 6.3p20. On solaris, you can check for leaks using mdb (assuming solaris 9+). 1-enable the use of libumem, set the following environment variables for the shell that starts armonitor (easiest to add to the arsystem

Field ID is not related to this form....

I receive an error: ARERR[311] Field ID is not related to this form: 536870993 when I try to do a search on my form in the Windows User Tool. I started receiving this error message when I deleted this field and all workflow attached to it. I created a def file of everything that was attached to

Re: Crystal Reports on the Web

Are you looking at displaying the out of the box Remedy Crystal reports or are you going to create your own? If you only have a handful of users that will be running reports they can access them via the client. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120

Sort ARDBC Plugin result rows

I have been coding the ARDBCGetListEntryWithFields function in a custom plugin and I am trying to sort the entries shown back in the User tool after the search. I can see only ARSortList*sortList, which is in the IN list of parameters to this function. Is this the only parameter available

Re: Field ID is not related to this form....

Have you flushed your Midtier cache since you deleted the workflow? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, August 28, 2007 1:56 PM To: arslist@ARSLIST.ORG Subject: Field ID is not related to

Re: Field ID is not related to this form....

Log off the client and then see if you get the error John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

Re: Field ID is not related to this form....

Flushed the cache and it's still not giving me the error message like it does on the WUT.weird... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, August 28, 2007 3:00 PM

Re: Field ID is not related to this form....

Logged off the WUT client and tried it again on Mid Tier and I'm still not getting the error. I'm just going to dump the form out into a def file and import it againmaybe that will do something From: Action Request System discussion list(ARSList)

Re: Field ID is not related to this form....

How about turning on the SQL log? Have you tried that? That will probably help. I'd set the WUT up to just before executing the search, turn on the log, run the search, then immediately turn off the log. Then do a search of the log for 536870993 and it might very well give you an indication of

Gmane.org working for anyone?

I've been using the gmane.org archives to follow the arslist (they provide NNTP access to it), but it seems to have stopped working. The last message it received was sometime yesterday, but it has not received any of today's messages. Does anyone know if the gmane subscription has been

Re: Crystal Reports on the Web

I was informed by our front-line support vendor, Compucomm, that all we would need was a single license of Crystal Reports 11 Professional or Developer. Each apparently has the web engine required to display reports over the web. Scott Hamilton City of Cambridge, MA From: Action Request

ITSM 7.0

We are starting a project to implement ITSM 7.0. The first step is to put a project together and as part of this process the Project manager would like to visit/discuss the process with others that have completed a successful implementation of ITSM 7.0. Our current system is a Sun Server

Re: Crystal Reports on the Web

Crystal Reports Server XI with limited licensing is bundled with Crystal Reports Professional XI, which you will need if you want to author any new reports or edit existing ones in ITSM 7. CRS XI can be installed and configured to provide the web component for reporting to mid-tier 7.x using

Re: ITSM 7.0

David, it's definitely a new product, you should not proceed in the implementation any faster than your organization can keep up, and consultants would definitely be able to help you, since there are many with experience in getting past the undocumented hurdles that exist. Rick On 8/28/07, David

Re: ITSM 7.0

David, BMC offers a web based course ITSM 7.x preparing to Migrate. The course is only $200. I would suggest you take a look at that as well. It will definitely be a new install or migration. I have been involved in several implementations. Each has been very interesting and

Flashboards?

Do Flashboards REQUIRE a mid tier, or can they be implemented on a std 2 tier, client/server installation? Thanks! M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Flashboards?

Flashboard needs a Mid Tier, you need to Install mid tier and point that using Admid tool (default web path) in order to use. On 8/29/07, Cupp, Michael E Jr. CTR USAF AFRL/SNOD [EMAIL PROTECTED] wrote: ** Do Flashboards REQUIRE a mid tier, or can they be implemented on a std 2 tier,

Migrating underlying database

Hi, We have Remedy ITSM suite 7.0 installed and working fine. We have a requirement to migrate our current QA environment so that it acts as a development environment. One of the task in this migration is to migrate underlying database schema and instance with the different name. As a new

LDAP with multiple hostname

Hi, how to configure ARDBC and AREA LDAP with multiple host name and single User Base. following are the sample host names. srvgcm1.xx.edu.qa srvgcm2.xx.edu.qa srvgcf1.xx.edu.qa srvgcf2.xx.edu.qa in ARDBC and AREA form, i filled Host Name field with srvgcm1.xx.edu.qa

Re: Flashboards?

** Yeah and don't forget to rest the password in mid tier configuration there is bug with this configuration Regards, Rami From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sam Rx Sent: Wednesday, August 29,

SLM With Business hours

** Hi List, I have issue with SLM version 7.x is firing after working hours which the business hours has been configured ? any advice cause of this problem ? Regards, Rami ___ UNSUBSCRIBE or access ARSlist

Re: Field ID is not related to this form....

Check/open all table fields on the form where you are receiving errors. There maybe a table field column reference the field you deleted (536870993). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96

Re: Field ID is not related to this form....

Maybe you have a corrupted WUT cache file. Try deleting the .arf and .arv WUT cache files (usually located under your Remedy Home directory). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday,

Re: LDAP with multiple hostname

Version 7 is the first version to support multiple host names. -Original Message- From: sujan nellikkandy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 28 Aug 2007 5:16 pm Subject: LDAP with multiple hostname ** Hi, ? how to configure ARDBC and AREA LDAP with multiple host

Re: ITSM 7.0.2 Patch 5

You mean that ARInside will examine Patch 5 and tell me what's in it BEFORE I install it? Rick On 8/28/07, Stephen Thornton [EMAIL PROTECTED] wrote: ** Rick We have been using a combination of ARInside (before and after the patch), and installing the patch under an admin account called

Re: ITSM 7.0.2 Patch 5

No, you need to run it on our Remedy install, but if you do multiple runs of it, you can then do some work to figure what has been edited. In our case we were running patch2, installed patch5 under the renamed admin account, ran arinside, and then explored the output by looking at the last

Re: CDM migration from development to production // RESOLVED

Hi All, This issue with CMDB 2.0.1. is a defect ( SW00264937). Solution is given below:- There's an issue where the audit qualification is not properly parsed. To workaround this issue, the audit qualification had to be removed. In the attached XML document, starting at line 43: