I also see if you have several plugins, all loads the initialize()
method when the first plugin are accessed.
I really dont like this method doing it, seems like there is a need
for several plugin-servers.
--
Jarl
On 10/4/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> Hi,
>
> Found this documenta
I would have to add the built-in multi-tenancy capability of ITSM 7,
with its improved data security and the possibility of decentralized
management and organizational-specific tools (categorizations,
templates, summaries, etc.,) as a major reason for the migration. If
you have _ever_ had any grou
Classification: UNCLASSIFIED
Caveats: NONE
Thanks, Rick. I'll have to deal with that last bullet during my regular
therapy sessions.
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, Oct
Just a heads-up for those of you from the States who plan to do lots of cell
calling while in Vancooover. While you won't have a problem with coverage,
you might ask your cellular provider about some sort of different package (I
know that Verizon offers one) that includes Canada, for a higher flat
Hello,
I have a character field that is populated with a search menu, named
Queue. I created an escalation that assigns new email tickets to the
Queue of 'NOC'. When the escalation occurs, the field is correctly
saved with the value 'NOC', and it appears the same as when 'NOC' is
chosen from th
Norm's idea is good. Another thing you might try is to create separate
Vendor forms for each AD level, and then use workflow to consolidate the
data into a holding form, from which you could push/pull the data into the
People form. Or have Vendor forms for just the level data, to enable menus
to
One thing you can do is create a vendor form to the User schema of your
AD--if you haven't already. Then, one of the attributes available to you
is the memberOf attribute. This will list all the groups the user is a
member of.
Next, create the corresponding groups in Remedy to match those in the
We would like to use our Active Directory gro
Hi there,
We would like to use our Active Directory group information in remedy.
In AD, group are nested. For example,
GETS - is a parent group;
Network, Windows Engineering, Unix Engineering are members of GETS, and
they are groups, not individu
To extend on the saying, "good, fast, cheap, pick two:"
http://bp3.blogger.com/_FBXGhy-QmVw/Ru8PuMtuH8I/BKo/mt13W5hqqCg/s1600-h/card1055.JPG
Sorry Dan
Axton
___
UNSUBSCRIBE or access ARSlist Archives at www.arsli
> My best suggestion is to install firefox.
Although do keep in mind that FireFox wasn't officially added to the AR
System compatibility matrix until 7.0.00...
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested co
Eric,
I believe we met at MIRUG.
If you remember -- Kinetic Request could provide this functionality for you.
It is not Mid-Tier, however.
(I mention this - as it may be way easier to install Kinetic Request on the
server -- than to upgrade 1,000s of PCs with IE 5.01)
(Assuming these are custom P
HI All,
I need some help from you all.
Following is my requirement, I need to generate a report in CSV format every 60
minutes form Help Desk form based on the status = Resolved.
Inputs appreciated. Thanks in advance.
Regards,
Sugan
I guess you could look on the bright side. Nobody writes viruses for ME or 95
anymore so 3.1 and 3.51 are immune.
On the other side, I wouldn't want to be the person using or supporting
something that old.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message ---
Eric,
My best suggestion is to install firefox. I would be surprised if the
users version of Windows would not support it. And I would be even
more surprised if installing FireFox would break any other
applications/functionality that they are still clinging to IE 5.01.
Sure there are costs to ins
Agreed. I'd prefer we didn't have those builds either. Not my call though.
Some of our builds with IE5 could (and likely should) be upgraded. We also
have a number which are running AIX, Windows 3.1, and Windows 3.51, none of
which have newer versions of IE available, so they are pretty much
Well, I suppose there are a couple of ways you could customize your way
around that:
1) Make the Assignee group field default to the "default" group name, but
set it so that it won't show up in menus.
2) Use workflow to set it manually after the assignment process if no
qualifying assignee group
That's sad.
I had a catch-all rule, but people complained that
when they did manual autoassign using the button, the
group selection pop-up was always showing up, because
even if there was only one specific rule for that
situation...owing to the "default" rule.
Thanks Rick.
--- Rick Cook <[EMAIL
Eric,
I have to ask why IE 5.01 which has so many security holes?
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: Tue Oct 09 15:47:50 2007
Subject: Internet Explorer 5.0
That's true, Rabi. You have to have a base group (i.e. Tier 1/Triage group)
defined that can be assigned pretty much anything, then build your other
groups to catch as much as possible before it filters down to that group.
So in essence, that's the default group - it just isn't called that.
Rick
Hi All,
I have a home grown interface which grants a large number of our users read
access to specific details from their help desk cases, related part orders,
etc. They do this using Mid-Tier 6.3. These users have IE5.5 or higher. I
know the compatibility matrix says IE6 or higher with Mid-
In ITSM 7, it looks like there's no way to specify a
default group for use when autoassignment fails to
find a group.
So, if there are any gaps in autoassignment rules,
user is stuck, unless (s)he picks one manually.
Can somebody confirm this is really how it is in 7?
That the ability to specify
Date Time strings in SQL 2000 should be encased in #'
so your end query should essentially look like this:
Select sum(C901001003-C901001002) from T255 Where C3 > #10/7/2007 12:00:00
AM#
Hope This Helps,
Matt
On 10/9/07, Bao, Hui-Qing <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hello All,
>
>
>
> I
I might be out in left (or right) field, but do you have development mode
turned on?
That is under "Server Information" and the "Configuration" tab.
If so turn it off and then try it.
I have had some problems where the system slows to the point it is not use
able and needed to be restarted
Rick,
there is no field in the Admin-Tool or in the definitions. The
HTML-Generator adds those fields without any administrator activity.
I think it is hardwired somewhere in those MidTier java libraries.
Thanks,
Christian
_
Von: Action Request System discussion list(AR
Yes, probably by design. But seems like a dumb design... They adopt
log4j, but does not use the std log levels...
--
Jarl
On 10/8/07, Hugo Visser <[EMAIL PROTECTED]> wrote:
> ** Hm, the constant values start from 0 for INFO to 3 for FATAL, so it looks
> like there is no lower level than INFO...(b
UNCLASSIFIED
Is this a new client install, meaning Remedy has never been installed on
the box?
Is your server named sea-remedydev02 or sea-remedydev02.davita.corp
Memory errors like this one are sometimes the result of an inability or
failure to reconcile application servers.
Sandra Hennigan
OS
Thanks Stephen,
I wasn't aware that I can set Date/Time to an integer field, I will try
that.
Thanks a lot!
Hui
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, October 09
Hui,
If you only want to use the integer value of a date/time, first set the
value of $Start Date1$ to a temp integer value field. Then run the
command:
Select sum(C901001003-C901001002) from T255 Where C3 > $zTmp Int1$
HTH
Stephen
Remedy Skilled Professional
_
Hello All,
My development server keeps crashing and I get the below error in the
arerror.log.
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 10/9/2007
Time: 10:27:58 AM
User: N/A
Computer: SEA-REMEDYDEV02
Description:
Application popup: arserver.e
Hello All,
I have a SQL statement in Set Field action, and I have to pass a
Date/Time variable ($Start Date1$) to the query:
Select sum(C901001003-C901001002) from T255 Where C3 > $Start Date1$
I got incorrect syntax error. The sql statement looks like this the
database log:
Select
Is it possible to move and/or hide the field?
Rick
On 10/9/07, Christian Janovic <[EMAIL PROTECTED]> wrote:
>
> Carey,
>
> thanks for those good ideas.
>
> Unfortunately they did not work:
> - Hiding the Banner, Web Toolbar etc. has no effect at all.
> - Adding a results list field to a display o
There are several reasons that an organization might decide to migrate to
ITSM 7:
- More effective ITIL Compliance.
- Functionality to allow IT to better meet the needs of the business.
- A desire to use top-flight Service Management tools.
- A need to prove that BMC's implementations
Multi-tenancy uses field 112 to hold the groups/individuals that have
permission to view the specific ticket. If you review the section in the Admin
Help file concerning implementing field 112 you will gain most of the knowledge
you will need.
-Original Message-
From: Barber, Dave <[EM
Carey,
thanks for those good ideas.
Unfortunately they did not work:
- Hiding the Banner, Web Toolbar etc. has no effect at all.
- Adding a results list field to a display only form is not possible - and I
cannot convert all my display only forms into regular ones
- the Web Header Content has no
Nope. The values are
"
> OH.. and the 'Status' field actually has two values now. ("Current"(0), and
> "Disabled"(1)) ...
"
only 0 and 1. And the field is 'ID Enumeration' = "Linear" too.
But that reminds me about another related feature
I also wonder if the user gets "locked out" due to t
Christian,
These ideas are totally untested...
Try these ideas...
In the Admin tool
open the form
Display the correct view
Go to the menu item Form-->Current View-->Properties
On the Appearance tab set 'Results Banner', and 'Web Toolbar' to "Hidden"
If that does not work... then I w
Classification: UNCLASSIFIED
Caveats: NONE
Listers - I humbly beseech the intelligent masses out there for some
quick talking points. Tomorrow, I am briefing my chain-of-command
(paycheck signers) on our Remedy 6.3 system and current issues. One
topic will be the "pros and cons" of upgrading A
I'm getting off subject a bit so I'm branching onto a new thread...
I got tired of upgrades breaking our customizations so I wrote a bunch
of SQL scripts that can compare two databases (presumably one upgraded,
one not) to see what's different. These include:
forms
form permissions
views
indexes
Check it out. It's free for such a great tool!
Click on
http://groups.google.com/group/arslist/web/cmdb-analyzer---visualize-your-cmdb
- or copy & paste it into your browser's address bar if that doesn't
work.
___
UNSUBS
On the Status field on the User form, are the enum values set to 10 and
20? If not, it sounds like whoever wrote the new filter expected the
Status field to use custom ID enumeration but the form never got
modified for it.
I hope the upgrade doesn't change the enum values on that form unless it
a
I came across the AssigneeGroupAccess group the other day...didn't know why
it added it...but yes you are correct...the upgrade stomps (just like all
previous upgrades) on the user form...had to add a few things back in to the
form for my app to work again...interesting stuff really
-Original
All,
I have started to look at a clean install (no existing db) of v7.1 in
some detail and I have found a few interesting things.
Has anyone noticed the OOB Web Services that are in the base Server?
I see three Public (Group access) web services:
User
Roles
Group
The form permission f
Cheeti, that's far too open a question to be answerable. It depends on a
number of major factors on which we have no knowledge, like to what degree
the company wants to use the software as it is, vs. customizations, or how
they want the Company and/or the Support organization structured. There
co
All,
I'm looking at ways of getting multi-tenancy support on our custom apps
that are running on our V7 box, and am looking at the nuts and bolts of
the BMC multi-tenancy implementation - if possible it would be
preferable to use the BMC functionality rather than start our own from
the ground up.
Here is the URL that leads to a PPT to teach you the new features -
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=581&externalID=2053&fromSearchPage=true
-
Kelly Deaver
[EMAIL PROTECTED]
> Original Message
> Subject: Re: What's New 7.1?
> F
Hi Listers,
I have installed MidTier 7.1 and while it seems much more performant and
also more robust I have an annoying issue.
When I open a (small) Dialog-Window in the browser (both Firefox and IE) via
MidTier the scroll bars are ALWAYS visible even though I have adjusted the
size of a
Hi All
Good Day
Please can any one explain, what type of Customizatin/Custom development
will happen in an organization, if it is implementing ITSM suite (Service
Desk/Change Management/Asset Management/SLA) especially for Telecm, Finance
& Insurance domains.
Thanks & Regards,
Cheeti
__
Hi Andy,
Just an observation on this. I always use the field id no when doing
external qualifications. Stops the issues you have been having and will
continue to work even if the field db name is changed at a later date.
Brian Bishop
+44(0)7973 746832
-Original Message-
From: Action Requ
Hello,
I want to give some user , Some of administrator permissions. some part of
administration right to users but it is not possible and we have to either
give the whole or we can not limit him to just some of them.
For example we need to give permission to a user just to add or edit product
cat
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