Re: Virtualizing Remedy

Faster than running on an HP DL380 Gx box? We consider this (and the IBM X-series) to be ideal application servers! Christopher, are the ESX-on-Sun-X4200 servers really that good? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanAartsen,

Re: Virtualizing Remedy

I run remedy a vm using OpenVZ. The performance is great. OpenVZ is different from other vm's in the sense that it only runs a single kernel for all vm's. The overhead is very very low, which allows the density of vm's to be very high. Axton Grams On Feb 1, 2008 5:20 PM, John Sundberg <[EMAIL

ARERR (314) with Change Management and FTS

Hey everyone... ARS 7.0.01 P05 ITSM 7.0.01 P05 Server and Database are on AIX 5.3 Database is Oracle 10g We added FTS licenses and installed the Hummingbird application on our DEV server last night. Everything seemed to be going along just fine; we were able to perform case-insensiti

Job - Remedy Administrator, McLean, VA

Greetings: Please contact me ASAP if you are qualified, interested, and available for the following opportunity: Job title: Remedy Administrator Term: 5 month Location: McLean, VA Level: 3+years experience Primary skills: o1+ year experience in BMC Remedy ARS server

Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Okay - thanks Candace! That helps a lot!! I really appreciate your assistance. Wish me luck! Charlie Bennett Remedy Administrator Missile Defense Integration & Operations Center Schriever AFB Colorado Springs, CO (719) 721-7470 -Original Me

Re: OT: Service-Now IT Service Management Suite

[Warning - advert - sort of -- but really telling the Kinetic philosophy] Wow - great question. What I find interesting is -- everybody wants ITIL/ITSM 7 -- out of the box. If you want out of the box -- why would you not consider service-now -- etc... I think Remedy/BMC is in an interesting posi

Re: Virtualizing Remedy

I have heard that statement before -- too slow for development. However - we have been doing that for years - and have not seen that as the case. The "trick" -- if you want to call it a trick - is to not run the client on the VM -- just the server. So - use your normal PC and the client on that

Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)

No problem Charlie - each record has a couple of ways that it knows what it is. GUID's are 30 digit (alpha numeric)designations that are typically set to hidden fields on most of the forms. You can, of course, associate related records to each other using the Request ID field, but that has alway

Re: Virtualizing Remedy

I have it in a VM ware server 1 instance on a 3.0 GHz box with 4 GB ram. 1 image with the database (SQL Server 2005) in the same image with 1GB allocated to it runs OK for just me. Adding 3 more images on the server and they all crawl. Oh yea, it is a 7.1 server with all the ITSM 7.1 apps. Sun

Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE This may be a rookie-esque stupid question, but what are GUID's?? Charlie Bennett Remedy Administrator Missile Defense Integration & Operations Center Schriever AFB Colorado Springs, CO (719) 721-7470 -Original Message- From: Action Reque

Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)

No problem Charlie - let me know how it goes for ya - I've had to do that type of thing a time or two and a good friend of mine always saysGUID's are you friend. LOL Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Bu

Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Thanks Candace, Yeah - I suppose it helps to provide background on my app, doesn't it. :P I'm running the BMC Remedy ITSM Service Desk application version 7.0.01 patch 004. I'll give your suggestion a go - thanks for your help!! Charlie Bennett

Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)

Charlie - Without knowing which version you are on, here is a stab for you to help point you in the right direction. You want to build a filter which checks the value of the Status on the parent ticket on Modify - if it is less than "Closed" and becomes "Closed" (or "Resolved" or whatever value you

Re: Microsoft MOM Developer OT:Friday Humour

Wouldn't that be Bill Gates's grandmother? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: February 1, 2008 12:13 PM To: arslist@ARSLIST.ORG Subject: JOB: Microsoft MOM Developer ** A friend of mine is looking for a Micr

Re: Virtualizing Remedy

We've tried it for development, and it is too slow, even on a very powerful machine with no other active VMs on it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Friday, February 01, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject:

Incident Parent/Child Closure Automation (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Hi All! I'm struggling with how I can automate closing any related child incidents when I close the parent incident. I need to be able to pass the parent's Status, Status Reason, Resolution, and Operational Category/Type/Item field data to the childre

Re: Virtualizing Remedy

We have many virtual servers for development, integ and production use. Our AR System development server is virtual. We also have some virtual desktops used by our outside service providers. All hosted via VMware. Our experience has been very good thus far. Bruce Hendershot ARS 7.1 (client &

Re: Virtualizing Remedy

We run a similar configuration on VMWare ESX and it's actually faster than on normal HP DL380 G3/G4 hardware. ARSys 6.3, patch 20 Mid Tier, patch 21 SQL Server Advanced The ESX hosts are SUN boxes with 64gb's RAM, 16x2.6ghz dual core AMD opteron CPU's, with about 10-15 servers per host (o

Re: Virtualizing Remedy

Actually, it's a Statement of Direction and the one for 7.1.00 can be found on Support Central here: http://www.bmc.com/products/documents/46/42/84642/84642.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested

Re: Virtualizing Remedy

Prior to ARS version 7 there was no official support for your requirement. There is a white paper on what virtual systems are spported and you should be able to find it on BMCDN. -Original Message- From: Steven Pataray <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Fri, 1 Feb 2008 3:

Re: ARS 7 - Deployable Applications - Missing field permissions

Michael Did you use the Import Application menu, or the Import from Definitions file menu in the admin tool? The first time you import a new deployable application you must use the Import Application feature or it will end up as a local application and you will lose the associated roles. T

Virtualizing Remedy

Our company is starting to get heavy on creating Virtual Servers but none are production worthy yet because of the hardware on the physical server. How close are other companies getting where Virtualization for production machines are a reality? We are using Microsoft Virtual Servers at work but at

Re: ARS 7 - Deployable Applications - Missing field permissions

ADDENDUM: Yes, I checked all my log files and there is nothing even remotely suspicious. From: Durrant, Michael M. - ITSD Sent: Friday, February 01, 2008 1:16 PM To: 'arslist@ARSLIST.ORG' Subject: ARS 7 - Deployable Applications - Missing field permissions AR

ARS 7 - Deployable Applications - Missing field permissions

ARS 7.0.01 patch 003 Windows Server 2003 When I import my application, I see two things: 1) None of my forms or workflow appear in the application container 2) All the field permissions are stripped Have I missed something? I have done import/exports before without a problem. All I'm doing

Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)

It seems to be working now. I must have jumped on the site when they were restarting it or something. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

JOB: Microsoft MOM Developer

A friend of mine is looking for a Microsoft MOM developer for a remote development project. If interested, please email me off the list. Thanks, Doug Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message

Re: OT: Friday Humor

Nice... ;-> On 2/1/08, Shawn Rosenberry <[EMAIL PROTECTED]> wrote: > > ** Here is one for all those football fans getting ready for the big event > on Sunday. Enjoy!! > > Four Quarterbacks go to Heaven > > God asks Eli > Manningfirst:

OT: Friday Humor

Here is one for all those football fans getting ready for the big event on Sunday. Enjoy!! Four Quarterbacks go to Heaven God asks Eli Manningfirst: "What do you believe?" Manning thinks long and hard, looks God in His awesome eye, an

OT: Service-Now IT Service Management Suite

Happy Friday List, My manager has asked me to research the Service-Now suite. I have started to play around with it, (service-now.com). I know this came up as a topic of discussion in Jan of last year. I was wondering if anyone had additional experience with it and could provide some un-biased

Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)

I'm able to get in through IE Have you tried In Internet Explorer Tools > Internet Options > Security Tab > Internet > Custom Options Enable ActiveX controls and plug-ins Or make http://support.bmc.com/ a trusted site -Original Message- From: Action Request System discussion list(ARSL

Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)

I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARS

Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)

Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com) but I keep getting a "Caught exception" error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else get

Re: Setting values to the Advanced Search bar

Misi, Please pass along any info you can on the versions you used, what type of injections were made to the SELECT statements, and how to reproduce the issue. I need to make sure this doesn't cause problems before I upgrade our prod system to 7.0.1 patch 5. Thanks, Chad Hall (501) 342-2650 --

Re: Pure Java 7.1 API: Am I missing something?

I will take this as a work item and follow up on what is the latest status on "don't look for JNI code until it really is needed". In any case, as you stated, even if 7.1 API forcibly looking for JNI code (althought your code does not invoke any of such functionality) -- it would not be consider

Re: CMDB webservices

No Problem. What platform are you on? I had no problem in the past getting this to work on Solaris. However, on Windows I can't get the cmdb web service to log into Remedy server (ARInitialization error). I'm using Tomcat installed as part of Mid-Tier. I needed to remove the comment-out of the T

Re: CMDB webservices

Hi Peter, thanks for your reply! I didn't notice that the webservices weren't deployed at the time of CMDB installation (it is mentioned as optional in the cmdb installation guide). After manualy deploy the webservices, as stated in "CMDB Installation and Configuration Guide", page 61, the webserv

Re: Remedy Version 7....

And if you are still new enough (as we all once were) to struggle with the difference between the underlying AR System and the applications on which they are built, I can't emphasize enough getting some training - at least start with the AR System Administration class, so that you'll know the terms

Re: Remedy Version 7....

Richard, Some comments ...(from a consultant prospective) ARServer is the "OS". From there, you install applications, just like ms office. In the old days, remedy shipped a rough helpdesk apps, but not anymore. See the remedy compatibility matrix to understand what applications are supported

Re: Ping

The only trick with this approach is knowing how to parse the output from all the supported platforms/versions to return the up/down indicator. If we simply want to return the output from ping, this is a rather simple way to meet that goal. What does the OP want to see the plugin return? Axton G

Re: how to undo a change in a character field

thanks for the idea Ron ... and also Dwayne ... I like this idea of 'set focus' and display only field. I'll try to build something with. Serouche French saying of the day: "c'est en forgeant que l'on devient forgeron" Ron Tavares wrote: ** Serouche, You can have an Active Link that fires

Re: how to undo a change in a character field

I agree that 'Set focus' would work better than "On Display" (my suggestion) since it would prevent unnecessary copying when you display the entry without changing the field. Dwayne Martin Original message >Date: Fri, 1 Feb 2008 09:43:17 -0500 >From: Ron Tavares <[EMAIL PROTECTED]>

Re: how to undo a change in a character field

Serouche, You can have an Active Link that fires on 'set focus' on the character field. The A/L would have a 'set field' action that pushes the value of the character field to a hidden temp feild, (zTmp_OrignalText). The UNDO button would fire a second active link that restores the text by usin

Re: Remedy Version 7....

Thank you. Maybe I'm confused we currently have ARS 6.03 with ARServer 6.03 I believe (I'm new to all of this...) They are using the help desk application which has been pretty extensively customized. We use the Mid-tier software for web access by users. If we install ARserver 7.x, does i

Re: Remedy Version 7....

Does the ARServer Version 7 come with a helpdesk set of forms or are they now "bundled" into the Version 7 BMC/Atrium/ITIL application? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, February 01, 2008 9:19 AM To: ar

Re: Remedy Version 7....

Hello Richard, First of all welcome to the List. We all hope you will enjoy your experience with this group. Now that we have the niceties out of the way we can get to your questions. I am certain that you will receive many replies to your email. Unfortunately because this is your first po

Re: Remedy Version 7....

Yes and No ITSM is a canned OOB application developed and sold separately by BMC that runs on the AR System (There are several OOB applications sold by BMC for the AR System). Here (where I work) we do not use any of the OOB applications from BMC. All of our work is custom AR code so you really

Re: Remedy Version 7....

Isn't the AR system the server part and the ITIL/BMC part the applications layer? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, February 01, 2008 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Version 7 ** You

Re: Remedy Version 7....

You need to be a bit more clear - are you talking about AR System v7 or ITSM v7? HUGE difference. Rick On Feb 1, 2008 5:44 AM, Richard Copits <[EMAIL PROTECTED]> wrote: > ** > > I'm new to the list and would like to ask some questions. Replies > > can be sent offlist if you wish…. > > > > We ha

Remedy Version 7....

I'm new to the list and would like to ask some questions. Replies can be sent offlist if you wish We have Remedy 6.x and have been asked to evaluate version 7. My questions are: 1. How long did it take you to bring up version 7? 2. Did you have to go to training to effec

Re: how to undo a change in a character field

Serouche, How about having a display-only field. "On Display" an active link writes (Set Fields) the value of the main field into the display field. When you click the reset button another active link writes the value of the display field back into the main field. Dwayne Martin James Madison

Re: Pure Java 7.1 API: Am I missing something?

Hugo, Note that Appajee said this: "pure Java RPC implementation (for servers >=7.0)". Are you connecting to a ">=7.0" ARS server? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Ch

Re: CMDB webservices

Hi Rudolf, If you use a tool like SoapUI to experiment with then you might find the answer to your question(s) there: - install SoapUI (it's free) - create a new wdsl project - give it a name then browse to the cmdbws.wdls file in the cmdbws directory you deployed - the project will contain guide

how to undo a change in a character field

dear all, imagine a character field and a reset button. On the web interface. The aim of the reset button would be to undo what is typed in the character field. Another situation would be: you have some text in a character field. You type in something additional. Then by pressing the button you

Re: Line feeds in email templates using Windows ASP CDOSY

Hi Dwayne, Try Google'ing :vbCrLf That usually works for ASP. I use it in my email templates. On Jan 30, 2008 10:16 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote: > Hello Everyone, > > We have a Windows 2000 IIS 5 web server that uses CDONTS to send email > templates to the Remedy system, .

Re: Pure Java 7.1 API: Am I missing something?

OK, but my code isn't using any of the things you mention. In fact the code that I tested ran on 7.1 beta without any native dependencies. The following snippet triggers JNI loading stuff and errors if it fails: ARServerUser context = new ARServerUser("Demo","","","ltvisserh71"); c