Hello,
First of all, thank you for your reply.
I really *don't* want to support everything, believe me! :)
If it is such a headache to write a test plugin, I really believe it would be a
nightmare to write the whole thing
My final goal is to create an ardbc plugin to have certain search
subscription test
please ignore..
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Hi
Does anyone know how I can count the number of records in each form on an
Oracle database. I searched the list and found the way to do it using SQL
Server but stuck on getting the solution for Oracle.
Thanks
Toby
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Hi All,
Hope you are doing well, can I request for Remedy Interview questions?
Thanks
Service Desk
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Joslin,
First... Welcome to the world of ARS!
Second... Your post is dead on for this list and most welcome.
Third... I think you do not yet understand a few things about ARS. :)
I would specifically pick at this statement:
In Remedy, however, there is no alert until you do try to save, and
all
Thanks, Jarl!
Just one question: there's a mapping-mappingList[i].u.vendor.fieldName that
must be filled as it is the field name to use. There is (I believe) where my
problem starts. How do you fill that property?
// Fields' mappings
if(mapping != NULL) {
mapping-numItems =
You can do it the hard way and loop trough and count all the tables,
or you can query the user_tables table.
select table_name, num_rows from user_tables where tablespace_name = 'ARSYSTEM'
Regards,
Jarl
On Feb 19, 2008 11:29 AM, Toby White [EMAIL PROTECTED] wrote:
**
Hi
Does anyone know
This may work after some changes:
--
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void *object, // IN; plug-in instance
ARCompoundSchema *schema, // IN; form containing the data
ARFieldMappingList *mapping,// OUT; list of fields
ignore please
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Could you be a little more specific?
1. What type of position are you interviewing for?
2. What version of Remedy are you using?
3. Are you using any Remedy out of the box applications? If so what version?
On 2/19/08, Remedy Service Desk [EMAIL PROTECTED] wrote:
**
Hi All,
Hope you
1. What is the primary table in the AR System data dictionary?
2. How does the AR System manage the data you see in Remedy Forms?
3. Without using DSO or EIE, what are your thoughts for providing a
'STANDARDIZED' methodology for interfacing/integrating with Remedy
applications. This customer
select b.name
, a.table_name
, a.num_rows
from user_tables a
, arschema b
where tablespace_name = 'ARSYSTEM'
and TO_CHAR(b.schemaid) = SUBSTR(a.table_name,2,LENGTH(a.table_name)-1)
and table_name like 'T%'
Axton Grams
On Feb 19, 2008 10:09 AM, Toby White [EMAIL PROTECTED] wrote:
** Thanks Jarl
Dang - 10 years on and still cant answer some of these...!!!
Mark Rushton
IBM Global Services
Remedy Engineering Development Team
Marc Simmons [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
19/02/2008 13:55
Please respond to
Listers,
I got a mail from ARSLIST that I have sent a friend request to the ARS LIST
a lot of people on my contacts list.
But this was not sent by me and i was suprised at this?
Can the list admin block this mail from spreading?
Sorry for the inconvenience
Satya
On 2/19/08, ARSlist LISTSERV
Satya Gandhi wants you to join Yaari!
Is Satya your friend?
Yes, Satya is my
friend! No, Satya
isn't my friend.
Please respond or Satya might think you said no :(
Thanks,
The Yaari Team
You are receiving this message
OK folks this is getting out of hand. I understand the need to avoid
junk mail by not using your work email address... but this completely
anonymous type of solicitation is way out of line.
If you are asking a question of the list - please put something
MEANINGFUL in the subject line Hey
Looks like Yaari may automatically scan your contact list and send out
E-mail without your knowledge...
http://www.profy.com/2007/10/31/yaari-social-network-or-international-sc
am/
'When accessing the registration page of Yaari I was stunned to discover
the following notice:
By registering
I could not agree more, I have gotten sick and tired of people just
throwing vague Questions out there without even having the
consideration to identify themselves and supply a few details. This is
bad manners and extremely lazy.
This is a great forum, but there are a few bad apples
It had to be sent by you unless someone
is now spoofing arslist email addresses.
More to the point, once it is sent to the server
I have less than 10 seconds to stop it from going
out to the world, and the 3142 recipients is actually
alot more, and includes other places like google groups.
Hi Satya,
I've gotten a ton of these from colleagues and friends who have me in
their contact lists, and who have registered for Yaari. It seems Yaari
logs onto your email every day of two and send invites to all your
contacts over and over again. Sometimes more than once a day.
I mean the
Hi Naveen
Can you get the compatibility matrix for 5.1.2?
List: Does any have it to share?
Thanks.
Peter
On 6/21/07, Naveen Kaushik [EMAIL PROTECTED] wrote:
**
Hi All,
Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2(
L I am still with ARS 5.1.2) for a
Maybe it's just some person looking on how to get through an interview.
Axton Grams
On Feb 19, 2008 10:13 AM, Sanford, Claire
[EMAIL PROTECTED] wrote:
** OK folks this is getting out of hand. I understand the need to avoid
junk mail by not using your work email address... but this
Hi All,
A simple issue that hopefully has a simple answer!
Do I need to install Mid-Tier to consume a web service?
To quote the documentation:
AR System communicates with the web service through the Simple Object
Access Protocol (SOAP), involving the third-party web service server
(Apache
Has anyone seen Parameter is Incorrect when trying to add an attachment
to work info? I have had several users on and off complaining of this
error. We are using ARS 7.02 and ITSM 7.02.
Thanks!
Melissa
___
Isf omeone doesn't properly identify themselves,
and/or does not provide sufficient information about their environment I
would suggest:
1) Feel free not to reply with help for them, and let them know why
2) Rather than guessing an answer if there was environment information
needed for a
If I remember (and this is going back)... When we used the 6.3 MidTier with
the 5.1.2 server, we had to add to the 5.1.2 AR System User Preference form the
new 6.3 Preference fields.
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
oops, remove the -1
select b.name
, a.table_name
, a.num_rows
from user_tables a
, arschema b
where tablespace_name = 'ARSYSTEM'
and TO_CHAR(b.schemaid) = SUBSTR(a.table_name,2,LENGTH(a.table_name))
and table_name like 'T%'
Axton Grams
On Feb 19, 2008 10:19 AM, Axton [EMAIL PROTECTED] wrote:
No, no need for mid-tier.. You need mid-tier for other applications to
access your web services.
--
Jarl
On Feb 19, 2008 6:30 PM, Peter Romain
[EMAIL PROTECTED] wrote:
Hi All,
A simple issue that hopefully has a simple answer!
Do I need to install Mid-Tier to consume a web service?
To
Just an FYI,
I am having the same issue after upgrading our DEV environment to ARS
7.1 Patch 1 on Sun Solaris.
Surprisingly, when talking to BMC support, I was assigned a new defect
number which should be resolved in Patch 3. I would have thought after
seeing this on this list that it would
Now I've seen it all.
An opt-in email worm.
Marvelous.
Thanks for the research, David.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, February 19, 2008 10:48
Thanks Jarl
Would it be possilbe to extend the statements to relate the T table numbers
to the arschema table.
Cheers
Toby
On 19/02/2008, Jarl Grøneng [EMAIL PROTECTED] wrote:
You can do it the hard way and loop trough and count all the tables,
or you can query the user_tables table.
Thanks Jarl,
Do you know what the bit about Apache Axis means?
Cheers
Peter
No, no need for mid-tier.. You need mid-tier for other applications to
access your web services.
--
Jarl
On Feb 19, 2008 6:30 PM, Peter Romain
[EMAIL PROTECTED] wrote:
Hi All,
A simple issue that hopefully
Dear List,
Hope all is doing well, current need... I have a Permanent position for
a Senior Remedy Developer wanted to build a custom interface with an
existing Purchase Order system; make
enhancements/modifications to Remedy 6.3 modules to support automation
of receiving process and
Peter,
Ref: http://ws.apache.org/axis/
Apache Axis is an implementation of the SOAP (Simple Object Access
Protocol) submission to W3C.
From the draft W3C specification:
SOAP is a lightweight protocol for exchanging structured
information in a decentralized, distributed environment. It is
Leave it to Marc to come up with these...and these were only off the top of
his head!
And Marc, you can't understand why I refer to you as a Remedy 'God'...jeesh!
Rebecca
On Feb 19, 2008 1:12 PM, Kemes, Lisa [EMAIL PROTECTED] wrote:
** whew! I thought I was the only one!
Lisa
Yes. We experienced this issue when attaching a file using the Remedy
7.01 User client Patch 002 on Citrix.
Our partner support has asked us if we can try getting the latest patch
version of the User client (Patch 006) and see if this is an issue with
that client.
The error occurs if using the
whew! I thought I was the only one!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton
Sent: Tuesday, February 19, 2008 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview questions
**
Dang - 10
Hi all,
Yes I understand the subject line should indicate purpose or give meaning
short description problem.
This was I first question to arlist and I made mistake,
Environment does not involves asking the interview questions for Remedy
Developer.
However I apologies for creating this
You still need the axis part, but when you install the server with
web service enabled, you got it. Its just a jar file.
--
Jarl
On Feb 19, 2008 6:56 PM, Peter Romain
[EMAIL PROTECTED] wrote:
Thanks Jarl,
Do you know what the bit about Apache Axis means?
Cheers
Peter
No, no need for
Greetings List!
This may be a bit strange. We have a form that is used populated by one of
our customers. The data is sent electronically to third company.
Unfortunately, strange characters are being entered into the Phone Number
fields, which is causing an issue. The customer is requesting an
Currently I am working as Remedy Administrator
Primarily roles
1) Installing the AR Server and ITSM applications
2) Understanding the foundation data and importing the foundation data
in system.
3) Creating DSO and Server Group environment
4) Creating small
Thanks again Jarl,
I can see the jar file on the server so it seems everything is in place.
Cheers
Peter
You still need the axis part, but when you install the server with
web service enabled, you got it. Its just a jar file.
--
Jarl
On Feb 19, 2008 6:56 PM, Peter Romain
[EMAIL
Thanks for the info.
It seems that the Remedy docs are in error when they say that axis is
loaded when mid-tier is installed.
I found the files were loaded from Jarl's info.
I hope your statement about the detail being ignored comes true!
The web services to be called are in Web Methods.
We are running 7.0.01 patch 5 of Remedy User on Windows. It seems to vary
if the file is on the desktop or on a network drive. I have seen it
happen in both cases. I have also seen it happen were the user was
attached remotely as opposed to locally which worked for him.
Lammey, Peter
What I am specifically interested in is the 'Whats New' section of the Release
notes for ARS version 6.0 (for whats changed from 5.x to 6.0)
Also I'd like the same for whats changed between 6.0 to 6.3
And 6.3 to 7.0
I can get the 7.1 from the currently supported downloads..
Does anyone have
I've seen this, but only when running the user tool in Citrix and only when
trying to attach a file from the client's local drive (i.e. C$ on Client).
I have no workaround at the moment, other than to copy the file I wish to
attach to a network drive.
Mike
On 2/19/08, SUBSCRIBE arslist Melissa
I got it from Axton
Thanks a bunch
Joe
- Original Message
From: Axton [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tuesday, February 19, 2008 1:37:27 PM
Subject: Re: Release notes between versions
Here ya go.
Axton
On Feb 19, 2008 2:22 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
Hi Marc,
These are really helpful to give direction for fresher or new person joining
team like me, correct me if I am wrong.
1) ARSchema
2) With transaction(t) table and table schema id in associated in
arschema table
3) Web Services , Remedy API, Email templates, Direct
Is number 7 answer `! at the end of the filter name?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Remedy Service Desk [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
02/19/2008 02:43 PM
All,
We recently upgraded from v6.3 P22 to v7.0.1P5 and it appears semi-colon
separator characters no longer work in Email address lists (CC line).
You get the invalid address separator message in the email log. I can
leave comma separator equal true in the EmailDaemon.Properties file and
`! has become well used in interviews.
So, what is the difference between `! and `$? When would you use one versus
the other?
John Rosquist
Windward
- Original Message
From: John Atherly [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 19, 2008 2:54:21 PM
Subject:
What does `$ do? I didn't know about this one...use `! quite a bit.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of john rosquist
Sent: Tuesday, February 19, 2008 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview
In a table loop you can use `$ to only check against selected rows.
-Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I just tested this on 7.0.1 patch 5 and it worked for me. Although I did
it by manually editing the 'TO' on an existing AR System Email Messages
entry and resetting 'Send Message' = Yes.
And I'm using SMTP instead of Exchange.
Chad Hall
(501) 342-2650
For those that want to know how to find them on their own, the What's
New for 7.0.0 is here:
http://www.bmc.com/supportu/documents/63/17/66317/66317.pdf
6.3 is here:
http://www.bmc.com/supportu/documents/78/41/47841/47841.pdf
These are found in the document section for AR System. The high
And here I have always used ($ROWSELECTED$ = 1 or $ROWSELECTED$ = 2)
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gayford, Matthew C.
Sent: Tuesday, February 19, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Thanks Carey!
That's actually exactly what I was looking for, the record-lock
thing. I forwarded that information on to my manager, who will see if
it is at all feasible to apply or duplicate. We are currently doing
our best to resolve this with workflow, but old habits die hard. We
have many
David, any idea where I can find the 5.0.1 api's, specifically patch 11, for
aix, windows, and solaris?
tia,
Axton
On Feb 19, 2008 3:20 PM, Easter, David [EMAIL PROTECTED] wrote:
** For those that want to know how to find them on their own, the What's
New for 7.0.0 is here:
:))
You get the job!
john
- Original Message
From: Gayford, Matthew C. [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 19, 2008 3:47:18 PM
Subject: Re: Interview questions
**
In a table loop you can use `$ to only check against selected rows.
-Matt
Matthew C.
When did they introduce `$???
Joe
- Original Message
From: john rosquist [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 19, 2008 3:32:17 PM
Subject: Re: Interview questions
**
:))
You get the job!
john
- Original Message
From: Gayford, Matthew C.
I tried it again. Once in CC and once in BC. All recipients received all
the emails.
Chad Hall
(501) 342-2650
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Tuesday, February 19, 2008 3:24 PM
Under Other Functions on the Navigation pane, select change to non support link
Date: Tue, 19 Feb 2008 16:17:56 -0600From: [EMAIL PROTECTED]: Support StaffTo:
[EMAIL PROTECTED]
Hi All,
Once the Support Staff field on CTM:People form is set to Yes, it becomes
read only. Is there a way to
I just created one and sent it to two people (two in the TO field and
two in the CC field both separated by semi-colons). I didn't get any
error but only received one copy. Did you try sending anything from the
CC field? Perhaps this is only a CC field problem...
//SIGNED//
Craig Carter
Sorry, no. You might wish to post the request on the BMC Developer's
Network. If someone has them, they can upload them into the library.
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
Hi All,
Once the Support Staff field on CTM:People form is set to Yes, it becomes
read only. Is there a way to set it to No, without writing any custom
workflow?
Any help/suggestion will be much appreciated.
Environment:
ITSM 7.0.1, ARS 7.0.1 patch 4.
Database: Oracle
Thanks and Regards,
Veeral
a) Are the field names as specified in the template; i.e. Type*,
Login*+
b) Are the field ids required; i.e. !24007!
c) Is there anything else that is required.
what is before the first ! is nothing more than for the human filling in the
template, what is between the !'s is the part that
am sorry if this is the wrong group for me to post this message to.
If not (here goes):
1) I have a system that generates incident notifications via email
2) the email is an xml format and has the ability to apply a XSL
style sheet to transform the email to another format
3) The email
We used to use OLE to take our email requirements directly to Outlook so we
had built in ; at the end of the email addresses for our contacts so they
could select multiples easily. When we upgraded to ARS v7 had to change the
; to , after getting the same error message.
I found that for To, CC
Yes. There is a link on the left side Nav. bar that says something like
Make non-Support staff.
Rick
On Feb 19, 2008 2:17 PM, Veeral Oza [EMAIL PROTECTED] wrote:
** Hi All,
Once the Support Staff field on CTM:People form is set to Yes, it
becomes read only. Is there a way to set it to No,
I notice the other replies said they were successful with ;. We use stmp
mail, not sure if that makes a difference.
On Feb 19, 2008 4:31 PM, Susan Palmer [EMAIL PROTECTED] wrote:
We used to use OLE to take our email requirements directly to Outlook so
we had built in ; at the end of the email
Thank you guys...
On Feb 19, 2008 4:20 PM, Kevin Shaffer [EMAIL PROTECTED] wrote:
** Under Other Functions on the Navigation pane, select change to non
support link
--
Date: Tue, 19 Feb 2008 16:17:56 -0600
From: [EMAIL PROTECTED]
Subject: Support Staff
To:
Hello Christie
Limit the active links in the table loop to run only against rows that are
selected.
To do so, append `$ (backquote character followed by a dollar sign) to the end
of the names of the active links contained within the table loop guide. (You do
not need to change the name of the
Ugh. That's the best? I personally think that's rather awful...all it asks
is if someone has seen the cover of the books and remembers that there
aren't any animals on the cover. It doesn't mean they've read them much less
absorbed them. I personally have about 30 technical books at home; many of
Hi dear listers
We have a email template with a iframe instruction, this template is
used in a Notify action on a filter, we receive the email but only
appear a blank space in the zone where should be the content of the
iframe, anybody know why don't appear the content of the iframe?
The source
Best question I ever got as a developer was a request for me to design a
Car
Of course the interviewer was looking to see if I'd ask questions about the
type of Car, Usage, etc
If I had just designed it as I wanted, I'd be back in Ohio!
Warren
On 2/19/08, J.T. Shyman [EMAIL PROTECTED]
Did anyone get any indication from Support that they are likely to organize an
effort internally to clean up the current ITSM application to remove the extra
overheads by deleting unused objects especially forms from within the
application?
This is almost an impossible task on a short term
Hey everyone...
ARS 7.0.01 P5 on AIX 5.3
ITSM 7.0.01 P5
CMDB 2.0.1 unpatched
DB-Oracle 10g on AIX 5.3
MT-7.0.01 P5 on AIX 5.3
I hope that this is something VERY small and silly, but it's got a lot
of us stumped right now.
Three diverse and possibly related sets of circumstances:
Bah!
If I am interviewing someone (and there have been a few choice occurances
of this in the past which were against my will and my manager had to drag
me from my console sessions, kicking, screaming, and clawing cube walls
the entire distance to the conference room) I am not looking for what
Well put.
Axton
On Feb 19, 2008 8:12 PM, William H. Will Du Chene [EMAIL PROTECTED]
wrote:
Bah!
If I am interviewing someone (and there have been a few choice occurances
of this in the past which were against my will and my manager had to drag
me from my console sessions, kicking,
Well, more than likely it's all going to depend on the mail reader in use.
http://www.windowsitpro.com/Article/ArticleID/25269/25269.html
http://www.f-secure.com/v-descs/iframe.shtml
http://www.guninski.com/javaea.html
http://www.kb.cert.org/vuls/id/842160
It's old, I know, but I just inherited some old beast. Just figured if
anyone had them it would be BMC. Was all the old stuff deleted or is it
sitting around collecting dust somewhere?
Axton Grams
On Feb 19, 2008 4:42 PM, Easter, David [EMAIL PROTECTED] wrote:
** Sorry, no. You might wish
I always though questions pertaining to the three phases that filters
were processed in was a good question to ask.
Even if the interviewee did not know the answer - exactly - it would
get them talking about push, set,notifications and messaging.
On Feb 19, 2008 6:31 PM, Doug Blair [EMAIL
Hello Listers
I am migrating users from our 6.3 to 7.1 and it seems to not be running as
smoothly as I thought it would. The accounts are migrated into the 7.1
application but the password field seems to causing the problem when users
try to acces the application. The users login password is
How are you moving the data? If with work flow are you presumably pushing a
NULL value to the password field? Have you tried running an escalation that
simply sets the password field to NULL? Then at the very least if this did
have to happen at least you could automate the entire process...
Abdullah,
Why don't you just set all the records as as single update to null both in the
t table in the password field and the user_cache table? That should clear
whatever the problem is since you say that updating a record by blanking out
the password helps..
Cheers
Joe
- Original
Hola actualmente me encuentro de reposo medico, tengo acceso a mi correo y
estoy disponible por celular, cualquier requerimiento no dudes en hacermelo
saber.
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