The SHR:Schema Names is not a meta data table so the AR System server should
not really care about that entry if you are using the cmdbdriver to create that
form.
Is this a test system? If not you may just be better off trying to reinstall.
Joe
** The SHR:Schema Names form already had an
This is a development system, but we are prepping for an Asset install into
production, which has the identical configuration (and same missing
AST:BaseElement).
I wonder if it is the authentication between the CMDB processes and
ARServer. Any thoughts? Pending feedback from BMC, I will be
Rabi,
This probably does not answer your question, but do you have the option to
upgrade AR System itself?
--
Shyam
Rabi Tripathi ars_l...@yahoo.com wrote in message
news:679304.2979...@web65404.mail.ac4.yahoo.com...
Hi all,
If you have a stable installation of ARS 6.3 on Solaris, I would
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux box) to
robotically create incidents when required. I feel this could be useful in
my environment to ease the transition from my internal-only customers
currently sending requests by e-mail, also to facilitate the
Hi,
Yes, the documentations say that Sybase is supported. That's why I was
surprised that when BMC Support said there was a defect in the product
when using Sybase DB and I asked for a workaround, he asked me if we
could just switch to other DB like Oracle etc.
Anyway, we'll be trying a few
Hi,
I have dataEntry from where i can enter the data to submit the request and i
have a condition where if isSecondLevelApprRequired field with Yes/No
values. If i selects Yes then i should enter SecondLevelApporver field
value. I wrote an activeLink to check isSecondLevelApprRequired field and
**
hi,
I am very interested by this topic because Sybase is gonna be my only
DB. And we plan to move to 7.5 from our existing 6
I can tell if this is a show-stopper for sybase, they will look at
something else.
But as far as I could read in the Matrix for 7.5 v1021 page 3, Sybase
is
**
Kali,
look at page 36 of Installation guide.
Sybase is supported. At least another couple of years.
Cheers
S.
Kali Obsum wrote:
**
Hi,
We're
having problems with the Remedy 7.5 Installation using a Sybase DB. We
contacted BMC Support and pointed us to a defect in AR System
Christopher,
I actually started redeveloping the SLA for a group in SLM 7.03.
I implemented the SLAs using the OOTB templates for Notify Incident Manager and
Notify Incident Assignee and I added both to a service target and I noticed
that the Notify Incident Assignee was not working properly.
Throw an error if the field value is null. An error in ARS halts all
workflow.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK
Sent: Monday, July 20, 2009 5:47 AM
To: arslist@ARSLIST.ORG
Subject: break onSubmit
From the Remedy server where the Remedy service cannot start, are you able to
ping the database server by hostname?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin-J
Sent: Friday, July 17, 2009 11:35 PM
To:
Thank you for the suggestions guys.
I managed to do it with the $LASTID$ function and it works ok.
br,
Akos
--
View this message in context:
http://www.nabble.com/Push-Fields-creating-loop-tp24494356p24569938.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
We had some issues which were similar -- but ours were related to a load
balancer session time-out setting... Any chance you have one in front of
your servers?
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Since you say that T28 is the Report form I would suggest doing the following.
Turn on SQL Logging on the server and capture the actual SQL statement being
sent to the database (What you have below is the cached version and debugging
is always easier when you see the actual query data instead
Hello all,
Has anyone out there been successful in implementing the use of SSL
certificates with your Remedy Knowledge Management 7.5 installation?
Have you had any issues with this integration?
Thanks.
John Bilinski.
sure, I can ping the DB server by hostname
Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote:
From the Remedy server where the Remedy service cannot start, are you able
to ping the database server by hostname?
-Original Message-
From: Action Request System discussion list(ARSList)
For those who may be interested in this job, I just spoke to Jeff. The rate
is in the $75/hr range, and is inclusive of travel. Since traveling to
Columbus is not cheap (I checked), relocation is the most viable option for
most. I am unable to do that right now, but if you can, it sounds like a
Since Milestones and Actions created using the templates are limited to ONE
Action per Milestone because of how they use a single temp variable field, I
simply added more milestones to each Service target, with only ONE Action for
each of those Milestones. For example, a Critical
Ah ok.
I have multiple actions that are performing the z1D Action set fields (using
the OOTB templates) all as part of a SLA_Breach Milestone.
So basically I will need to rework that milestone to SLA_Breach_Assignee and
take out the action to Notify Incident Assignee Group Manager and put that
Right; one action per milestone when you use the templates. Add more milestones
to the Service Target for additional actions.
Reading the documentation threw me off on this one, since there are no
restrictions on custom milestones; they can have multiple actions. As stated
earlier, the
All,
Our client is using .Net (C# remedy api) to create ticket in remedy (v 6.3)
There is a date time field used for Date OF Birth and they are having issues
when DOB is 01/01/1970 (unix time)
The code snippet used is:
Atul,
To represent dates before Jan 1 1970 you will need to use a Date field, not
a Date/Time field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Monday, July 20, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Atul,
The Date/Time field tracks time as Epoch time (which is the number of
seconds elapsed since Jan 1 1970 12:00:00 AM). So, you will have to use the
Date field instead to keep track of DOB.
HTH,
--
Shyam
Atul Vohra a...@protechsoftwareinc.com wrote in message
Dear List,
We have a form (IT:Request) that we have been using for years with no problem.
Now all-uva-sudden whenever we save certain entries we get:
ARERR [90] Cannot establish a network connection to the AR System server : rem1
:
RPC: Miscellaneous tli error - System error (Connection
Are you running out of space in the /tmp volumn?
What are your results of df -k
Joe
From: marti...@ad.jmu.edu marti...@jmu.edu
To: arslist@ARSLIST.ORG
Sent: Monday, July 20, 2009 12:47:15 PM
Subject: Saving form entry crashes server
**
Dear List,
We have a
Thanks, Joe.
Our system admin assures me that we have lots of space.
If I do “df –k” the highest percentage is 36%
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 20, 2009 12:56 PM
To: arslist@ARSLIST.ORG
Thanks to all who responded.
-Original Message-
From: LJ Longwing [lj.longw...@gmail.com]
Date: 07/20/2009 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: DateTime field
Atul,
To represent dates before Jan 1 1970 you will need to use a Date field, not
a Date/Time field.
-Original
So when I try to install Asset, I get 60 failed objects under the ast
component and the culprit appears to be that the system is unable to create
AST:BaseElement. If I try to force the creation using Sync Asset UI, I get
the cryptic logs:
Start processing of form AST:BaseElement
Creating new
Thanks again, Joe.
I tried adding and deleting a field to and from both forms, but it didn’t
change the situation. So I guess I’ll try Remedy support.
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, July 20, 2009
Other listers may have some opinions and suggestions. I have encountered this
kind of problem only once and it was a corrupted CMDB install that required a
completly new install of ARS and all applications. If you do have a Support
contract you should be able to get a definitive answer from
The contents of your Share Application Properties form may be prompting your
installer that Asset is already installed? Did you try clearing the Asset
related entries in the Share Application Properties (entries with the current
version you are trying to install) form and then trying to install
Maybe in your case it is some workflow that got the same kind of corruption?
At the time that your server crashes, does the server process grows
indefinitely till it can grow no more and then crash? That is what I used to
experience. And during this process it would fill up the C:\Temp folder
Joe,
Good suggestion, but the installer is not failing. It completes happily,
but the summary table at the end (and the log files) show many, many def
file load errors along the way.
Chuck
On Mon, Jul 20, 2009 at 1:33 PM, Joe DeSouza joe_rem...@yahoo.com wrote:
**
The contents of your Share
Can I get a code snippet how to set the ARValueStruct etc.
Thanks
Atul
-Original Message-
From: LJ Longwing [lj.longw...@gmail.com]
Date: 07/20/2009 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: DateTime field
Atul,
To represent dates before Jan 1 1970 you will need to use a Date
And manually importing these fails too?
Joe
From: Charles Baldi charles.ba...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, July 20, 2009 1:43:15 PM
Subject: Re: Install Asset onto a working Incident/Problem/Change system?
**
Joe,
Good suggestion, but the
Hi all,
If you have a stable installation of ARS 6.3 on Solaris, I would like to know
what ARS patch you have and what is your Solaris version/patch.
The story is that our ARS server (HelpDesk 5.x app, 20-40 users at a time) was
running fine for 6 months or so. Suddenly last Thu, arserverd
Yes, same errors when importing manually. Fundamentally these are all
because the AST:BaseElement form does not exist. I cannot find a def file
that imports this and I believe that is because it is expected to be built
from the CMDB through the Sync Asset UI process (cmdbdriver) which is
failing
Does the arschema table have an entry for it already?
Joe
From: Charles Baldi charles.ba...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, July 20, 2009 4:07:55 PM
Subject: Re: Install Asset onto a working Incident/Problem/Change system?
**
Yes, same errors
This is a longish posting,
Please read the entire post.
thank-you in advance..
As Founder of the ARSList in November 1993,
it is my privilege to announce the 15th Annual ARSList Awards Call For
Nominations.
These awards were created by me in 1995
to recognize the effort that
The SHR:Schema Names form already had an entry, but the arschema table does
not.
On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.com wrote:
**
Does the arschema table have an entry for it already?
Joe
--
*From:* Charles Baldi
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