Hi ARSLIST,
I have an issue with the Atrium Integration Engine processing AIE jobs.
I am running a single instance AIE in our environment.
The issue is that I need to restart AIE service during every job run,
to start it.
e.g. I have an active job A, and my AIE service is in running, when I
I've seen the same message when trying to use a 7.6.03 midtier against a 7.0.1
server - I haven't looked into it in detail but there may be some issue with
the 7.6.03 Java API used by the DevStudio/Midtier and ARS pre 7.1.
Mark
From: Action Request System discussion list(ARSList)
Absolutely. You can write a query as simple or complex as you wish to pull
the source records. Then additional comparison queries against the target
system (or a form on the same system) to make sure you ignore/update/create
if an existing record is found or not. You also have the ability to
Hi Mr. Tee,
We have the same issues (AIE 7.6 p2 special support build for other
reasons). This is a work around, not a fix but to overcome it we have
strategically placed AIE service restarts before schedule job using Windows
Scheduled Tasks (could do the same with cron or whatever).
To
Dear Jeo,
Yes my email form has lot of recored which is being deleted after 45 days and
the maim thing is the system send mail in HTML format, that mein the form is
heavy.. I have changed the deletion day from 45 to 30 but still think of
reducing more to say 15-20 days
I have check with the
I would like to add one more thing here
To test the same thing on dev box, on which I had done the same config as that
of production box. I started the MAPI client on the development sever and
instead of putting the server name of dev box which is forgot to change i used
the production box
Manish,
I agree with Mattbut my remembrance of the process is that T123 becomes
T123A, Remedy creates T123B, copies the data into B, and then renames T123B
to T123 when complete. This only occurs when it can't modify the table in
place and needs to create a new one...as outline by Matt, this
There are a lot of different ways to track this kind of thing. My
favorite is building a custom ARS interface to hold development
information, and even write some code to pass data to it
automatically. VSS is also a good option, but is restrictive for
Development groups larger than 2 people. My
Thanks Jason...
I spoke to Ben and he is going to give me a demo on Monday.
On Oct 21, 4:02 am, Jason Miller jason.mil...@gmail.com wrote:
Absolutely. You can write a query as simple or complex as you wish to pull
the source records. Then additional comparison queries against the target
And now, live...err...well, maybe sorta (it was a LATE night with Doug and
the engineers last night), the ARSLIST awards, hosted by the only
semi-hoarse Dan Bloom.
The winners are (drum roll, please)
Best New Product: Aeroprise
Best ROI: RRR license monitor tools
Best customer support :
Sweet, thanks for the updates J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, October 21, 2010 10:28 AM
To: arslist@ARSLIST.ORG
Subject: ARSList awards!
**
And now, live...err...well, maybe sorta (it was a LATE
lol ... it's Thursday already
Congratulations to all award recipients!
Susan
On Thu, Oct 21, 2010 at 11:28 AM, Rick Cook remedyr...@gmail.com wrote:
**
And now, live...err...well, maybe sorta (it was a LATE night with Doug and
the engineers last night), the ARSLIST awards, hosted by
ok ... hold the laughter ... apparently I've lost track of the days this
week !
On Thu, Oct 21, 2010 at 11:38 AM, Susan Palmer suzanpal...@gmail.comwrote:
Hi to all lucky attendees!
I have an open support ticket with Column that appears to possibly be a bug
or a 'redefinition' of what the
Sorry, Susan, but that was last night. The party is tonight.
Rick
On Oct 21, 2010 9:41 AM, Susan Palmer suzanpal...@gmail.com wrote:
lol ... it's Thursday already
Congratulations to all award recipients!
Susan
On Thu, Oct 21, 2010 at 11:28 AM, Rick Cook remedyr...@gmail.com wrote:
Congratulations to all the winners
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, October 21, 2010 11:28 AM
To: arslist@ARSLIST.ORG
Subject: ARSList awards!
**
And now, live...err...well, maybe sorta (it was a LATE night
Another productive and innovative year!!! Congratulations to all winners!
Awesome work!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Thursday, October 21, 2010 11:28 AM
To: arslist@ARSLIST.ORG
Subject: ARSList awards!
**
Rabi,
We're seeing similar errors adding any CI, not just people. BMC has suggested
checking for default information in plugin_server.xml, rather than having the
correct port number fir your install.
Please post what you learn, this one I'd driving me nuts!
Doug
--
Doug Blair
Sent from my
Doug, the same here, any CI.
By updating this line on ar.conf to say F instead of T:
CMDB-Inline-Normalization: F
I got past the error. However, not sure if all is well and I haven't had time
to find out yet implications of having a F.
Another annoyance, can't create an incident...requires a
The F is telling the Normalization Engine whether to normalize as
records come across new or queue them up.
The Service CI requirement is a Configuration setting you can make in
Application Administration Console/ Custom Configuration/ Incident
Management/ Advanced Options/ Rules.
-Original
Hi everyone,
Import Tool v7.5, tested on Patch 3 and Patch 7.
Simple import to 'Update' 3 fields on existing records.
Character field updates ok.
Date field updates ok.
Diary (audit log) does not. The import wipes out previously saved diary
field entries. Bad tool!
I am using field 1 to match
Congratulations Joe!! It was a long time coming, but richly deserved.
Congrats to the other winners as well.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
From: Action Request System discussion list(ARSList)
That is the fix that support gave me when I reported the following problem with
a sample data 7.5/7.6 - 7.6.03 system:
Attempting to change an email address in a sample data CTM:People record
(Allen Allbrook) fails with the error: ARERR [8753] Error in plugin :
BMC.FILTERAPI.NORM.ENGINE
All
ARS 7.1 Patch 4
Win2k
SQL2k
We have a situation where we create tickets in another system consuming a web
service. The Output of the web service is the ticket number from the other
system.
Our process to create this ticket is as follows:
* Make a change on Remedy ticket.
* Push
Look for a rollback transaction in the SQL logs. It is often a problem when
making a custom integration into one of the Remedy applications (saw this in my
integration to MySoft telecomm system back on Help Desk 5.5), or trying to set
up an AIE job correctly.
Christopher Strauss, Ph.D.
Call
Thanks you, LJ
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Monday, October 18, 2010 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Capture user desktop Time Zone in remedy
**
Web or Client?
I have done things like on submit of
**
Hmm. A Test email?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Thu Oct 21 17:32:12 2010
Subject: ADV: BMC
This is all on a custom application. Nothing OOB.
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
Helpful Links:
| Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion
Boxhttp://saintake.t-mobile.com/ | SA_Trouble
In my case it is usually on the custom, interface form that the roll backs
occur - at the point of integration between the external app and the Remedy app
(which is where you want them to appear, not in the ticketing form). I still
get them today when my integration to LDAP gets a record
Another idea is to turn on your ARplugin logs to Fine or Finest and you should
then be able to see the payload in both directions
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Thursday, October 21, 2010 5:01 PM
To:
I'm endeavoring to stay cool as I write this .
Apparently there was a product defect SW00375642 filed and closed on this
subject with a resolution of Not a Defect.
erased everything else I wrote.
Susan
On Thu, Oct 21, 2010 at 2:13 PM, Susan Palmer suzanpal...@gmail.com wrote:
Hi
It's not a bug it's a feature!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Thursday, October 21, 2010 6:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: v7.5 Import Tool issue on diary type fields - FINISHED
**
I'm
Hi All,
We are aware of this issue and working on providing a fix. In the meantime,
workaround is to run the approval server on dedicated plugin-server.
Thanks
Vijai
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
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