Hi,
No you don't have the "%zzz%".
You have a "zzz%", which is an entirely different thing, and will allow
usage of indexes.
It is the leading match in the LIKE "%zzz%" that prevents the index from
being used.
Admin changes can take a lot of resources from the server in the period
right after t
We are working on ARS 5.0.1 and see a steady build up of memory leaks over
time which then leads to this kind of issues, but since we opted to restart
the applications server the physical machine itself every fortnight we have
never seen this issue. Might not be a good solution to implement but wel
Hi,
I have used these two configs to copy data from the production server to a
backup server. One config that runs every 15 and synchronizes everything,
and one fast config that runs every minute on the forms where most records
are created.
Best Regards - Misi, RRR AB, http://www.rrr.se
hi Doug,
Thanks for the reply as always lot of knowledge shared. You are right I
picked this query from TOAD application and hence the SYS_B_XX variable
comes into the picture. I was able to catch the query from SQL logs and its
pasted below :
/* Mon Feb 28 2011
08:46:16.9857 */ SELECT
T28.
Hi,
The Vendor-form/ARDBC-functionality does not care about how the data in
the opposite side is stored.
You have to do the programming to get this BLOB into either a memory
buffer or on to the servers filesystem before you handle it over to the AR
Server through ARDBCGetGetEntryBLOB.
Or in the
On 01/03/2011 21:25, Larry Barnes wrote:
We have a Service Request template called "Cabinet", when we attempt to
open it using the Request Entry link we get a java script error.
The error displays the users logon id and p/w! This is the only
template that is causing us issues.
A modification wa
Hi Sabyson,
Thanks for response environment details are SQL 2005 database ,7.5 patch 4
ARServer, ITSM 7.5 patch 4
Ye\\and Yes I search by change request Id.
Regarding pulling the Tasks which are related to Change and creating a table
on the View form that display's the tasks I tried but throwing
I do have around 85,370 records But I switched to use the vendor form
hope this works.
Joe DeSouza wrote:
>
> How many records do you have in that form? What is the query you are using
> to
> query the data in that form? Are the columns used in the criteria of that
> query
> indexed in th
Hi Misi,
Thanks for replay I am almost done with the vendor form it is showing small
errors hope i am going to solve them. Where can I get this
rrrchive-config-skeleton. please let me know and I went through you're
WWRUG09_RRR_LogFilePerformanceTuning.pdf good work keep I really like this I
will f
Could you provide your environment details please. This would help us to better
provide you with options that you can persue.
The response time over a database link/linked server is dependent on network
bandwidth and what your crietria for looking up the change record is. Do you
search by the
Hi Mark,
I am assuming that some external program is creating records in your system
using a web-service published by you.If that the case then have the web-service
client can pass a value in "Submitter" field(since its a required field) and
based on that field you can build workflow (e.g. 'Sub
My bad... I did mean compression but wrote encryption..
Thanks for the correction..
So if you have a foreign table that contains a blob field that stores
attachment, can you use a AR Vendor form to retrieve that attachment which has
been compressed using a non Remedy compression method? How wou
How many records do you have in that form? What is the query you are using to
query the data in that form? Are the columns used in the criteria of that query
indexed in the source data?
Joe
From: gok's
To: arslist@ARSLIST.ORG
Sent: Mon, February 28, 2011 3:4
Hi,
No, I can not give you the code. The skeleton program by BMC is a good
starting point.
I may would actually suggest another solution though, and that is to
synchronize the data between the two servers using DSO.
Or if you only need read-functionality, you may use RRR|Chive to
synchronize the
David,
Thanks for the additional information. I can't tell if this addresses one
issue that I have or not, which is whether you can set up one company to be
able to assign things to another, but not be able to see anything else assigned
to that group. For example, if one of the child companie
Also note that the "umbrella" idea is further simplified with the introduction
of hierarchical groups.
'Hierarchical group relationships for access control
You can now define a parent-child relationship between access control groups to
simplify permissions management. When this is defined, and
We have a Service Request template called "Cabinet", when we attempt to
open it using the Request Entry link we get a java script error.
The error displays the users logon id and p/w! This is the only
template that is causing us issues.
A modification was made prior to this error showing up.
The way we handled this was to basically determine that one company was more
like an umbrella, so if they needed to be in two companies, they would be
placed in the higher level umbrella company instead of the specific companies
that they would have been otherwise. ITSM really doesn't support t
If this person is a support person that is how you segment what compaines this
person can see.
-Original Message-
From: Raj
To: arslist
Sent: Tue, Mar 1, 2011 3:33 pm
Subject: Re: People belonging to Multiple Companies - Data Management Tool
Spreadsheet ( People)
I am trying to s
I am trying to set up a new company and other information related to
the company, like location, people, etc under multitenancy.
I kind of understood now, so I add the People to the most appropriate
company he/she belongs to then go to the Login/Access Details Tab on
the People form, and deselect-
Raj,
We need to further define the requirement 'belongs to ...'. I presume this is
for ARS 7.0/1,
possibly with ITSM 7.0/1 (since the Data Management Tool is involved):
- a person can have only ONE People record for a specific login ID. A person
may have
more than one such ID. Any attempt to
My orignal answer is a person can belong to only one company. You can always to
two different login IDs, you cannot OOTB do a person to 2 companies.
Please provide the reason they need to be in two companies.
-Original Message-
From: Raj
To: arslist
Sent: Tue, Mar 1, 2011 3:19 pm
What if we have a situation, where a person belongs to two companies?
How do we handle that?
On Mar 1, 12:14 pm, Roger Justice wrote:
> A person can only belong to one company.
>
>
>
>
>
>
>
> -Original Message-
> From: Raj
> To: arslist
> Sent: Tue, Mar 1, 2011 3:11 pm
> Subject: Peopl
Comments :
I am thinking, there should be two rows but would that generate two
people records for John?
The other way, single row but two entries in Company column, never
tried this way...
On Mar 1, 12:11 pm, Raj wrote:
> Hi All,
> I am working on Data Management Tool to load People data.
> In th
A person can only belong to one company.
-Original Message-
From: Raj
To: arslist
Sent: Tue, Mar 1, 2011 3:11 pm
Subject: People belonging to Multiple Companies - Data Management Tool
Spreadsheet ( People)
Hi All,
am working on Data Management Tool to load People data.
n the Peo
Hi All,
I am working on Data Management Tool to load People data.
In the People Spreadsheet, If a Person for example : John Belongs to
Operation Company - A and also belongs to Customer Company - B, then
in the People Spreadsheet, Would I have two rows for the same Person -
John , Row 1 would menti
Hi Misi,
Thanks for replying to my message. the actual scenario I am using this
vendor form is I am trying to pull my arsystem 6.3 data which is out side to
my current ARSystem 7.5. Te user requirement here is using vendor form they
can get all information related Chg:Change and related tasks hope
Joe,
Just to help clarify.
From the initial report of issue, things were working. The program in question
simply had the output
directed to an unexpected location. Without understanding the program -- was
it writing to a file or just to
stdout (standard out) -- hard to tell what was going
I know y'all probably don't want to hear this, but I don't seem to have the
issues that you're mentioning - Dev Studio seems to function just fine.
May not be like lightning, but it definitely doesn't take me 15, 30 or even
5 minutes to open update and save (even the more complex forms).
On Tue,
Hi,
The built in functionality is to use WebServices from your AR Server. In
other words the MidTier is not involved.
The AR Server will connect straight to the receiving end, possibly via a
proxy server.
On the receiving side, there must be a WebService in place that the AR
Server can connect t
What you are looking for is how to consume a web service from ARS. This is
performed using the Set Fields (from a Web Service) action in a Filter. ARS
does not use the Mid-Tier for this, it used the libwebservice plugin on the ARS
server.
Check out the Consuming a Web Service (starting on pag
Hi All,
I have a requirement send data from a record on the AR Server via the mid-tier
to an external server. On create or modify, XML would be sent to the external
server using the data from the new record. Looking though the Advanced Guide it
appears that all actions are designed to create, s
Hi,
When you do an impersonation, you do not supply that persons password, so
I would be very surprised if the impersonation itself is locking the
account.
I do not know how the AR System solves this internally though, but I would
imagine that the impersonated users password credentials are never
Jarl,
OK now that makes sense.
However he is the only user to get all of those password failures.
Other people get the same Impersonation but no password failures. Some get one
password event and continue working.
He can connect and use the WUT even after the log file reports these failures.
His
Hi,
Been there, done that. After 4 updated you get borded doing all the mapping :)
I had to learn how the structure for the web service filter was.
Eexported the filter in XML format, add the new fields. Then reimport
the filter.
--
J
2011/2/23 Mark Milke :
> Hi Listers,
>
> our partner is sen
If the applicaion the user access contain flashboards, navigation
fields, view field, etc those are delivered by mid-tier. This can be
the reason for this behaviour.
--
J
2011/3/1 Reiser, John J :
> **
>
> Hello Listers,
>
>
>
> ARS 7.6.03
>
> MS SQL
>
> Mid Tier 7.6
>
> I have a user who logs in
The performance issues seem to never have been addressed with ANY of the
incarnations of the "Admin Tool/Developer Studio" - this performance issue
has resulted in a "tooling requirement" for a Terminal Server available
within the Data Center of the actual Remedy Server in order to perform
routine
Hello Listers,
ARS 7.6.03
MS SQL
Mid Tier 7.6
I have a user who logs in to the WUT (ARS 7.1) then complains of his Active
Directory account getting locked.
When I check the aruser.log file I can see his successful login. 2 seconds
later there is a logout that is "Impersonated by MidTier Service"
Hi,
I've just joined the list today after scanning the archives, so apologies if
this has been covered before - I've read related threads that I could find.
Basically we have created an AIF for users to submit/create Incidents via the
Request Entry Portal.
When the AIF opens, it doesn't
This document explain what you need to do:
BMC Atrium CMDB 7.6.04 Administrator's Guide
Chapter 5 Migrating BMC Atrium Core data
--
J
2011/2/26 John Doe :
> **
> Hi all,
>
> I am in the process of trying to figure out how to migrate the CI's in our
> dev CMDB to production. We have appoximately
Hi,
Hello,
we checked and it seems that the system works with Firefox. I try to contact
BMC? Do you have other suggestions?
on the BMC KM solution is the following streams:
Moving on IE
Tools> Internet Options> Security> Local Intranet> Custom Level
Set Active Scripting of Java applets.
What d
Hello all,
Do you know ARInside? I hope so. For those who don't: ARInside is a free
open-source utility to create a static html documentation of your AR-Server. If
you need something to quickly browse through your workflow, ARInside might be
worth a try.
Today I'm pleased to announce the
Hello,
It's a javscript error, ie a bug in the Midtier. You need to report the
full version and action being performed to BMC. The quickest route to
resolution is to see if it exists in both IE and Firefox, and if it does
exist in Firefox, report the line number of the Javascript that's
failing. I
Hello
I keep receiving this error (object doesn't support property or method ) when
I try the access on Mid-Tier.
I am using:
1. BMC Remedy Mid-Tier 7.1
The error is with Borwser ie7/ie8.
Thanks & Regards,
Peter
___
As we stepped over the same bind variables recently in a similar issue:
You should check out contents of Oracle's v$sql_bind_capture - you will most
likely find the contents of your bind variables in there, as long as you have
the sql id of the statement.
In our case, we found several malformed
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