Thanks Fred
I am ok with the how to do it, just puzzled as to why it doesn't work and
looking for explanations... I have tried using the parent Request ID and a GUID
to make the relationship but am not seeing anywhere (in any logs) that Remedy
runs a query to establish the list of child
Hello,
There is, our XML Gateway product provides an XML based view of AR
System schema information through a smart web interface. It's easy to
install: Download, drop war file in Tomcat webapps, restart Tomcat, edit
xmlgateway.xml file to detail your AR System server, restart Tomcat,
done.
If
Hi,
Why not import the required defs and data into your new ITSM-server? You
could use RRR|Chive to copy your data to the new machine.
Depending on how the data is really needed, you could dump it to
arx-files. You could then use something like RRR|ArxToHTML to create views
of your tickets. Put
Hi again
I have now resolved the problems I was having here - turned out to be a timing
/
sequence issue with getting the parent's request id into the child records
before the web service was called... Needed to break down the workflow into
different phases - doh! The result is now a complex
Swanand, you can ask your DBA team to create views of the Remedy tables to
put real table names instead of numbers. Remedy may have already done some
of this work for you. In my 6.3 system, there are some existing views with
real names. If you can do that, wouldn't you be able to dump the 6.3
This is an auto-replied message. I am currently out of office with limited
access to email. I will be returning on Monday 8/15/2011, please contact Kim
Santana or Mike Flynn if this is an emergency.
___
UNSUBSCRIBE or
Now I know I am not the Remedy Engineer designing these applications or
their installers, however I have a thought!
BMC: Would you all consider creating your installers so they are not ALL or
nothing? Maybe make the installer so that it asks what you want to install,
then another box that says
That's just crazy-talk! Next thing you know, you will want them to build
and release an installer that actually works.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, August 12, 2011 9:25 AM
To: arslist@ARSLIST.ORG
That would require them to go back to the good old days of understanding the
User Experience. I miss the real Remedy!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, August 12, 2011
FTLOG! I nearly fell out of my chair.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, August 12, 2011 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers (in general)
**
That's just
While we are on the subject of installers.. Is there an **easy** way to know if
the install *completed correctly?
*completed = finished with ***everything installed
**Easy = clear, concise, not spending hours looking through logs.
*** Everything = all files, all required everything that makes it
Pat,
You didn't know you would be starting the Friday Humor thread!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Friday, August 12, 2011 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS
As a matter of fact, there is!
You turn the server over to the test team and wait two weeks.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, August 12, 2011 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re:
In the log I have seen the statements like Atrium core installed
successfully. toward end -- not exactly at the exact end.. but close...
As a matter a fact:: I got booted off, and came back in to work and luckly
for me.. that is what I found.. I thought I was going to have to reinstall,
Praise
ROFL CMB
Rolling on the floor laughing. Counting my blessings...
On Fri, Aug 12, 2011 at 10:38 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
** **
Pat,
You didn't know you would be starting the Friday Humor thread!
--
*From:* Action Request
One other item I would like ...
How about not having the installer add the Samples. In the Good Ol Days of
7.1 and before the installer would ask you if you wanted the samples. The
newer ones don't even ask anymore (and on a Production server that I am
upgrading I don't want the samples).
ITSM - installed asked it you wanted it.. (solaris version)
On Fri, Aug 12, 2011 at 10:50 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
One other item I would like …
** **
How about not having the installer add the Samples. In the “Good Ol Days”
of 7.1 and before the
BUT was IT WAS STILL the ARS 6.3 sample... (and I gotta ask why? because we
are still using ars 6.3? or is it because we cannot update the sample.. )
=8 ^ /
On Fri, Aug 12, 2011 at 10:52 AM, patrick zandi remedy...@gmail.com wrote:
ITSM - installed asked it you wanted it.. (solaris version)
The straight ARS install doesn't ask (neither the Solaris nor the Linux) for
7.6.xx
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Friday, August 12, 2011 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 -- Installers
What's the issue, it is already intuitively obvious:
You search the log for anything that has Error and then compare it to the
list of known errors that aren't errors,
And if anything is left, it probably has a problem, but not necessarily; and
if nothing is left it is probably ok but not
At JSS, we're firmly of the view that successful products need to be
easy to install and administer. We're wondering when BMC will catch up
with us, and others, who've identified this absolute requirement.
Let's be honest: Products that takes hours or days to install do not
install anyone with
it appears they do not allow installation out of a single stream of coding..
I would think you would run multiple threads to install simultaneously
I mean I have 64 CPU's and 16 - 32 GIG or ram, I think it has enough
power..
Just saying..
Why 12 - 24 hours of installation? I mean ..
Windows pain free: So you have never installed BMC Analytics / or the fact
that on the download site they put the boxi 3.1 and sp2 next to the 7.6.01
version -- which needs 3.1 SP 3 (oh that is in the 7.6.04 installer download
area..
And by the way: if you install into a folder with the name (x86)
My problem with that statement in the log is that it can be false! I did an
install on my sandbox server and it said installed successfully. We
found weeks later that it had not. Of course we found this out while doing
testing.
From: Action Request
I have lots of love for the stack installer to be honest. I know it installs
a lot, with all languages etc. But I have created a script that removes
languages and the views I don't want etc. Much quicker.
When we do any other type of BMC install, we have found its slow due to two
things:
your not making me Warm and Fuzzy Claire..
I don't mean Warm and pass another Fuzzy Navel either..
On Fri, Aug 12, 2011 at 11:21 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
** **
My problem with that statement in the log is that it can be false! I did
an install on my
ARSystem, ITSM. no worries (more or less)
Don't get me started on the BMC Analytics I did in 2008: It worked, it
installed fine, configuring it was something else.
I have tried to keep clear of Analytics ever since, or until they use the
permissions from the ARSystem: has that happened yet?
A bird in the hand is worth two in the bush, but 6 in your lap is priceless!
Turns out the chickens were out of food when I got home last night.
Jennifer Meyer
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records
Here is my question regarding Roles in the new ITSM. I have read the manual,
but it isn't as helpful as I would like it to be.
If someone has the Problem Admin Role, do they need to have the Problem
Master Role?
Which role is the higher qualification Request Config or Request Master ?
Do you
I'm going to get my fiancé to brew a beer and call it the
Configurator. Make it a fruity barleywine'ish stout!
Sounds like the perfect companion to a Spaten Optimator (something it sounds
like the ITSM installers could use...)
Thad
On Fri, Aug 12, 2011 at 9:30 AM, Sanford, Claire
The afternoon schedule is filling in, albeit the actual schedule of when
topics are given will change.
Take a look and see why this is a great place to be to learn how to maneuver
through the ITSM
Maze. It really isn't as bad as it seems at first, the sessions at the
conference will make it
Patrick (and others),
Snarkiness aside, could you elaborate more on the thought of creating your
installers so they are not ALL or nothing?
The current direction - based on feedback from the majority of BMC customers
- is that customers do desire a consolidated installer for a solution.
The areas that we do need to improve would therefore be more around:
1. Ensuring that the installation runs successfully. Our perception
is that a customer would be willing to wait an additional* 20% longer *for
an install to complete if they had a near 100% chance of success. In other
Ø but 20% more time? if you are running a GUI interface -
To clarify, that's not 20% more time of you sitting at the screen. The goal is
for you to sit at the screen for less time, press a button, and walk away.
However, to point #1 (and your follow-up), the more automated work that we do
yes !! I dare not ask WHEN? but I will look forward.. to it..
On Fri, Aug 12, 2011 at 2:23 PM, Easter, David david_eas...@bmc.com wrote:
**
**Ø **but 20% more time? if you are running a GUI interface –
** **
To clarify, that’s *not* 20% more time of you sitting at the screen.
Mike Campbell requested i add his contact information to this
listing
michael.campb...@devtechnology.com
On Aug 11, 5:57 pm, michael campbell soup...@hotmail.com wrote:
Dev Technology is looking for a Sr CMDB person, needs a TS-SSBI, Rockville, MD
also need a Remedy ITSM developer, 3-5
Whatever happened to the good old (Unix) installs where you filled in the
prompts as they came up - I know I'm old (fashioned) but I really don't need
fancy - I need functional. I also don't really care for the computer doing my
thinking / checking for me. I find it doesn't always properly
Listers,
A recruiter buddy of mine called today to inquire about the position below. I
told him I would post it for him.
If you're interested, please respond to mscha...@teksystems.com
JOB SUMMARY:
The Crystal Reports/Software Developer will primarily develop Crystal Reports
utilizing MS
Those command-line installs are really nice, but I think BMC is moving toward
GUI-based installers to look and feel more like MicroSnark products for those
unfamiliar with command-line environments.
Jennifer Meyer
-Original Message-
From: Action Request System discussion list(ARSList)
So if one company frustrates us, they all should?
- Original Message -
From: Jennifer L Meyer jennifer.me...@nc.gov
To: arslist@ARSLIST.ORG
Sent: Friday, August 12, 2011 4:57:18 PM
Subject: Re: ARS 7.6.04 -- Installers (in general)
Those command-line installs are really nice, but I think
They're just responding to the market. The command line intimidates most
folks. Even the CEO if IBM once said he couldn't see computers in people's
homes. The graphical interface appeals to the masses.
Doesn't mean it's better, just easier, for the masses, that is.
Jennifer Meyer
Just irritates us old geezers. Guess I need to head to retirement pretty soon!
- Original Message -
From: Jennifer L Meyer jennifer.me...@nc.gov
To: arslist@ARSLIST.ORG
Sent: Friday, August 12, 2011 5:06:50 PM
Subject: Re: ARS 7.6.04 -- Installers (in general)
They're just responding to
I think it's the functionality those installers gave. Not the fact it was a
script or no GUI.
For example, you could pick out the errors a bit more easier I think and you
could run it from a certain point again. Would be nice to just get those
bits in the GUI installers I guess.
-Original
It seems the goal is to make it easy enough a chicken can click the button.
There is a balance between form and function. From one extreme to the other it
seems things have gone. I too miss the command line installer.
Meyer, Jennifer L jennifer.me...@nc.gov wrote:
Those command-line
To me - it's the GUI - I'm an old DOS guy - When you get to my age it's all
about the functionality - not the appearance.
- Original Message -
From: Danny Kellett danny.kell...@strategicworkflow.com
To: arslist@ARSLIST.ORG
Sent: Friday, August 12, 2011 5:38:14 PM
Subject: Re: ARS 7.6.04
Guess that would make sense if we were being replaced by Chickens.
- Original Message -
From: Axton axton.gr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, August 12, 2011 5:41:12 PM
Subject: Re: ARS 7.6.04 -- Installers (in general)
It seems the goal is to make it easy enough a
It's worse - we're being replaced by the Cloud!
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, August
We have a requirement to create an entitlement group for our IT Staff to
view specific SRDs available only to IT. We have approximately around 2500+
users designated as IT personnel. Is there a way to bulk upload those user
in the IT Staff Entitlement group we created? I created workflow to mimic
Review the DMT since you will need to have the login ID and the group this may
work.
-Original Message-
From: Gmail moe.abdela...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Aug 12, 2011 7:13 pm
Subject: SRM 7.6.02 Entitlement
**
We have a requirement to create an
Can you not do entitlement based on the org or department?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/
From: Action Request System discussion list(ARSList)
Sorry it took so long to get back on this. I just assumed it would work since
it seems so logical, but it does not. No errors, just no data showing up in my
temporary field. I also tried LENGTHC($field$) and that didn't work either.
Just stays blank.
Any other suggestions?
Curt A.
This might be a silly answer if you've already tried, but what about
'Diary field' !=
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com/ | 972.431.1518
From: Action Request System
I think this was already replied to correctly earlier.
Diary fields, when referenced in qualifications only reference transaction
data. To see if there are previous entries in a Diary field, simply set a
DO integer field from direct SQL.
For example, in field diary_field in table
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