Thanks all for the responses.
We figured out our slowness. Turns out Oracle statistics had not been
updated for 6+ months.
Now with 140,000 -- it is near instantaneous on Oracle.
-John
On Mon, Aug 22, 2011 at 9:20 AM, Andrew C Goodall ago...@jcpenney.comwrote:
Where are you counting from? -
Found it and got it to work.
Thanks Brett and everyone else who responded!
Sam
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On a similar note, I found that 3 java plugin servers run with the ITSM and
CMDB installation:
/prod/sys/remedy/apps/AtriumCore/remedyunit/cmdb/plugins/shared/pluginsvr_config.xml
AIS.FILTERAPI, BMC.ARDBC.ATRIUM.API, RMDY.ITSM.RLE
Look at the process tree to see what forked the process. If you are on
Solaris you can use ptree. On Linux you can use ps (ps -ejH).
Axton
On Wed, Aug 24, 2011 at 4:12 PM, patrick zandi remedy...@gmail.com wrote:
** I'm sure this is totally obvious: Installed 7.6.04.01 with default
tomcat::
Hi,
I'm having problem with consuming a web service from a filter.
This is a weird situation: one of many methods from a service is giving an
error:
javax.jbi.messaging.MessagingException: HTTPBC-E00701: Failed to locate the
operation in the requested endpoint
The WSDL info is stored in the filter itself.
As for the ns0 and ns1. Those are because the WSDL defines 2 different
namespaces when referencing the elements. The method/operation is defined in
one namespace/schema while the elements/attributes are defined in a different
namespace/schema.
I just had to explain to my corporate comptroller and CIO that just
because you can add an Approver using that approver's First and Last
Name from within a Change ticket, that doesn't mean that you can
reassign an approval the same way. I also went ahead and informed the
two of them that they
I griped about this a few years back, too. The answer I got, besides
functions as designed is that the approval engine is essentially an
independent subsystem. While the ITSM suite uses it, it is not, per se, part
of the ITSM suite. As such, it doesn't know about how ITSM stores and works
Also login ID is unique and First Name Name may not be unique.
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
To: arslist arslist@ARSLIST.ORG
Sent: Thu, Aug 25, 2011 11:33 am
Subject: Re: Remedy Inconsistancy
**
I griped about this a few years back, too. The answer I
This doesn't make sense since Full Name is on the User form. Sure, it's not
split up by each part of the name like it is on CTM:People, but it would be
pretty easy to do searches with LIKE that would return the names that you are
looking for. I've customized some of the forms for the Approval
That is pretty much what I told my bosses. It is not easy to explain the
workings of Remedy to those who do not get into the nuts and bolts per
se. the only real option is the write a custom filter to validate the
full name to the user ID and pass that behind the scenes but I really
don't want to
Oh, it's worse than that. I had to add some functionality to the approval a
couple years and versions ago, and found that the functionality - the
workflow that actually does the work, not just the interface triggers - is
different for the Process Flow Bar, the Approval Console, and the Approvals
**
Evolver is an International Information and Communication Technology solutions provider committed to delivering value throughout the IT lifecycle. Our clients value our capabilities and entrust us with critical roles on mission critical programs. Evolvers core competencies are solution
IF someone is looking at and drilling down into a Dashboard on the Incident
Console, do they consume a Dashboards license? Is it option 1 or 2?
1) They use the license they have for the ITSM app.
2) They use the license they have for the ITSM app. and a Dashboard license.
Thank You!
Claire
Which module is your doozy of a bug in? ...just curious.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
CMDB 7.6.04 form corruption issues when in a server group, but only on a
Linux platform - Windows seems to do just fine. The short-term workaround:
don't customize the CMDB in a server group on Linux. Support is working
hard on a solution.
Rick
On Thu, Aug 25, 2011 at 9:24 AM, strauss
Only 256-512 on that tomcat (5.5.33, 32-bit) on a 64x machine with 24 gb of
RAM. Being able to maintain the installed components is more important than
conserving resources. I've had some web servers with 4 or 5 tomcat instances
running - some x64, some x86, and every version you can think
True; last time I checked, I had about 2,000 records out of 266,000 where Full
Name (First Middle Last) was NOT unique. The disconnect got worse once the
ITSM suite stopped using login ID (version 7.0 through 7.6.04) and TRIED to use
Full Name and a number of fields that are only partially
Hi Claire:
If you're talking about Flashboards (Graphics) inside Incident Console, users
only need a Fixed/Floating License for Incident Management Module (i.e Incident
User, Incident Master, Incident Config). So option 1 is your answer.
It's same behavior for Problem Console, Change Console,
Does anyone have a good write up on how to implement row level security. You
used to be able to implement without having to create records for customers in
user, group or role form (using implicit Assignee Group). According to the doc
for 7.x you need to put either user name, group or role in
You can use the company - when a company is created it creates a group
for it. Search on the long name of the group for the company name to get
the group ID. This is what will be appended to field 112 if want company
row level security. Use Public if you want to open it to everyone.
Regards,
What about deleting the entry from the preference server? I didn't see any
settings there for printing, but since another login works fine from her
machine, that may be the only difference. Also try deleting her local cache
of forms and workflow.
James
Actually, understanding this problem a bit more. 18 copies occur if the
report is greater than 1 page in length for any user using the user tool.
However, if the report is only one page in length, you get only one copy.
But these are good suggestions, but it would appear to be related with
Oracle released Java
7http://www.oracle.com/technetwork/java/javase/downloads/index.html on July
28th, 2011. Unfortunately the new optimizations in Java 7 can cause problems
with the BMC Remedy Full Text Search indexing engine and cause possible
corruption to the FTS index. This affects BMC
Has any one added any custom workflow to prevent Requestor and
Implementer notification occurring if the ID is the same for the
Requestor and Implementer?
A lot of our changes are IT people inputing change requests so the IT
person is often the requestor and implementer, and they are getting
Would you believe that somewhere in the ITSM 7.6.04.01 application code for
Incident, there is STILL something retrieving location information from
CTM:People on Name rather than PPL ID or Login ID? We had fits with this
when we worked on our ITSM 7.0.02 application in 2007-8 and reported
Andrew, my understanding is that to change one of the existing
notifications, the easiest way is to create a new one that has the same name
as an existing one. Workflow will look at your custom one and ignore the
OOB one.
Rick
On Thu, Aug 25, 2011 at 3:14 PM, Andrew C Goodall
Thanks Kevin - I was able to find the workflow and customize - disabled
OOTB and copied and altered to add AND ('Requestor ID' != 'ASCHG')
CHG:CRQ:StatusScheduled_850_RqsterNonSupportGrp-SetTag
HG:CRQ:StatusScheduled_850_Rqster-SetTag
Regards,
Andrew Goodall
Software Engineer 2
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