(Update for all listers about BMC Support)
Executives in Support, including Mary
Morganhttp://www.linkedin.com/pub/mary-morgan/2/465/633 (who
runs Global Premier organization), are fully playing ball.
They contacted John Doe directly, proposing pragmatic actions, see some
headlines:
- We do take
Hi there,
Can anybody provide me the processes details and workflow of Incident
Management, Problem Management and Change Management for the following vendors;
IBM Tivoli
HP Openview
Thanks Regards
Amanullah
IT Enterprise Applications
DISCLAIMER:
This e-mail message including any of its
Hi,
A while ago we have installed Remedy ARS 7.5 on our test LINUX platform (Based
on Oracle 11)... Our productive environment is still running on HP-UX and still
have the ARS 7.0.1 version installed (Based on Oracle 9).
In order to do some testing, we have decided to do a full import of the
Hi,
Each AR Server requires the same version of the ARSystem tables.
You have installed the 7.1 db-version underneath the 7.5 ar-binaries.
Try running the installer again, it should upgrade the db-version to 7.5.
The other option would be to install version 7.1 again on that machine, to
match
We have had this issue before with the oracle RAC. There is a setting in
oracle called max_commit_propagation_delay that must be set to zero. If not
there will be a delay between all of the nodes when synchronizing data/schema
changes. What was happening with us was that node 1 would get the
Any advice, comment about it?
Regards,
Alejandro
De: Alejandro Canon
Enviado el: Miércoles, 10 de Agosto de 2011 18:28
Para: 'arslist@ARSLIST.ORG'
Asunto: Atrium Core 7.6.04: Table View (Atrium Explorer) does not allow to add
specific subclasses fields as columns in table.
Hi Fellows
CMDB
Just an FYI, that parameter is obsolete in Oracle 11g R2.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure – Service Management
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
I am also told that unlike this year where having Support at WWRUG11 fell
through the week before the conference,
they will be present at WWRUG12 so that there can be some face to face
discussion of issues and how to resolve them.
Obviously the expectation is that they will also be able to tell
Agreed about the process; this is NOT a Support problem. Bugs come from
Engineering through QA, and then become Support's problem. Fix the balance
between Engineering and QA, and you don't have an overloaded support
department and ticked off customers. Why is this so hard for BMC to figure
out
agree. However, for that to happen, it would mean that the marketing people
would take a back seat...they need to let go the reins.
but this is hard to do in public companies. As you know, this topic has been on
for at least the past 5 years so obviously it's not easy to tell the marketing
and
That's very true. Marketing is, for better of for worse, part of what
drives Engineering. Sometimes they get too much control. It's a balancing
act, and one I hope BMC gets in better balance. We'll see how effective
their C-team is, because it has to be driven from that level.
Rick
On Mon,
Matt,
This is my email account if you need to contact me.
Michael Ziniti
Data Center Operations | Service Excellence | Tools Enablement
San Francisco
Work: 415-537-5263
Cell: 516-729-8150
Email: michael.p.zin...@accenture.com
From: Action Request System discussion list(ARSList)
Robert, will you be using ADDM?
Drew Shuller
Soto Cano Air Base, Honduras
On Wed, Oct 12, 2011 at 12:30 PM, Spangler Robert C CIV
USSTRATCOM/JWAC rspan...@jwac.mil wrote:
**
We are getting ready to upgrade to Windows 7 and Internet Explorer version
9. Does ARS 7.5 and ITSM 7.6 support
Hi Gupta,
This Vendor Name is a plugin. You should see the plugin-alias for this plugin
in your ar.conf / ar.cfg.
Regards
Francois
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta
Sent: Tuesday, October 18, 2011 5:01 AM
To:
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