Dawn,
I saw this in a demonstration in 2010 with SCOM. They have network topology
mapping for the most part… and application maps for most Microsoft
applications, but not a huge library of things that they map like ADDM. So,
this is probably something to point out. However, for demo purposes
I'm confused - the doc seems to conflict and BMC architects have signed
off on our ar.cfg settings in the past in which they were set by CPU and
not by Cores.
My previous understanding was that these values should be set by the
number of CPUs and not Cores, in fact BMC architects have signed of
We were headed down the MOM path when Microsoft pulled the plug and complete
rearchitected as SCOM. There was no migration path from MOM to SCOM.
We went back to HP products.
Dave
On Mar 22, 2012, at 3:49 PM, "Lee Cullom"
mailto:lee.cul...@northcraftanalytics.com>>
wrote:
**
This is an inte
I think the expected date can also be filled out by SRM if the request
originates from there.
Another thing you could do (I've never done it) is to have a milestone
and action kick off at like 1 min after the SLT attaches to update
$timestamp$.
Sent from my iPhone
On Mar 22, 2012, at 6:10 PM, "Ho
I am not sure if this is true or not, but I have heard that Microsoft SCSM with
respect to their CMDB, does not have the equivalent of an ADDM and that the
discovery peice would still need to be done with another vendor's software.
So lets say you used some other vendor's software for that pei
Hey good to know, thanks a lot Joe! Looks like I will have to switch gears
from finding it in the config somewhere to customizations
Thanks again!
-Mike
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
I think it’s a good idea - afterall a target date as well as the SLA/OLA
date is one and the same thing - the anticipated customer expectation of
resolution or response..
You would however have to customize workflow to set it if you want to by
picking it up from the SLM data. I do not think th
Our environment is Remedy ITSM 7.6.04
I am wondering how the Target Date on an Incident Request can be automatically
set based on our service target/SLAs/OLAs definition in SLM? I am going
through the SLM configuration process and I am not seeing where I can configure
this?
Thoughts?
Thanks,
I have actually seen that – and its terrible.. I wasn’t surprised when I saw
it.. They have always copied apple in some way or the other in their products,
and brought out a bad MS imitation of apple :-) I thought when I saw demos of
Windows 8, they tried to make it look like an iPad or an iPhon
In the OOTB ITSM application, when an end user is creating an incident, instead
of typing in the last name of the customer and pressing to search the
people records, we have users that will press the '+' icon and 'add' a new
customer. This ends that a people record is created in a 'proposed' st
Yes but that From address gets its value from somewhere.. And that ‘somewhere’,
the full name had to be processed to the ‘Remedy Login ID’ after searching for
a match in the CTM:People or an equivalent user base form for the Login Name of
that user. That’s the piece of workflow that is being byp
Page 20 of performance tuning guide states for midtier
This setting confused me - could use some help here to help identify the
optimal setting for performance.
If you want to allocate more memory to the JVM and your hardware has
more physical memory available, increase the file so t
:-) Point is I do not mind the change as long as the change is applied in the
direction where it was intended to. The intent was to make the application more
user friendly for first time users.. Great.. Absolutely no problems with that..
What about impacting billions of an already existing user
Not to ruin your day further, but do a Google search for “Windows 8 Metro
Interface” and prepare for your head to explode. I’m glad they are giving us
an option to return the normal Windows 7-style interface (which like Lee, I am
a fan of), but setting Metro as a default (and if you use an Xbox
In our case it is even before touching any ITSM forms.
User sends an email remedy inbox. Remedy parses it and creates an incoming
email entry. There itself the From address has display name of the user
instead of emailid.
On Thursday, March 22, 2012 1:59:23 PM UTC-5, Joe Martin D'Souza wrote:
>
Joe, you sound like all of our customers/clients going from home grown apps
to out off the box ITSM. ;)
Jason
On Mar 22, 2012 1:57 PM, "Joe Martin D'Souza"
wrote:
> **
> Windows 7 sucks interface wise. Nothings found where it used to be. When
> I first started using it, it was frustrating to t
Windows 7 sucks interface wise. Nothings found where it used to be. When I
first started using it, it was frustrating to try to find simple things like
changing your display size! Took me quite a bit to figure that out. Agreed it
was nice of them to think of those starting to use windows for the
So Lee, are you saying that MS will take as long to get SCSM right as it
did to go from Windows 3.1.1 to Windows 7 ;-o)
L.B.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Thursday, March 22, 2012
Its an open ended question.
We are sort of preparing to go down that path and I was trying to collect
information on possible bottlenecks or points of failure. Since that utility
has so far earned an almost ‘do-not-do-it’ kind of a reputation, I want to see
if we could isolate the conditions u
I guess that depends on what issues you’re referring to…
In ITSM Suite 7.6.04 SP2, there were several advancements in BPCU:
[cid:image001.png@01CD082F.C3FAEFA0] Fewer false positives
[cid:image001.png@01CD082F.C3FAEFA0] Refined hash files
[cid:image001.png@01CD082F.C3FAEFA0] Algorithm adjust
:-)
Best Regards - Misi, RRR AB, http://rrr.se
> Amol,
>
> BMC does not support Delta Data Migrator (DDM) for the initial data load,
> only for delta migrations on upgraded systems (that's probably why it is
> called DDM instead of DM)
>
> So for instance, if you have a new environment wi
Thanks David..
Has it got any better to overcome the issues that were raised on the thread
7.6.04 Overlays - Want to keep my custom fields, but want the new format
brought to our attention by Strauss? Some of those things pointed out in
responses to that thread seem to be show stoppers from us
This is an interesting topic to me... I think I barely stayed on-topic, so I
didn't OT it, but feel free to move on with your life rather than reading...
Microsoft is making inroads, but they still have little to no market share.
They are now giving away SCSM when you own SCOM or SCCM. It's th
The logic I've seen proposed is that they already have a lot of Microsoft
technology (such as SCCM) and Microsoft seems to have provided the myth that
they are better integrated in their tools than other vendors would be.
Obviously, haven worked with AIE for a few integrations and implementing
Agree with Fred. Give BMC the opportunity to retain your business and take the
load off your shoulders
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 22, 2012 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Re
Hi, can you share how was solved?
Thanks you
On Thu, Jul 28, 2011 at 10:31 PM, Brett Azzopardi
wrote:
> ATTN: Rick Cook
>
> Hi Rick,
>
> I am having issues with BMC support associating my issue to the similar if
> not replicated problem that you had. Can I please ask for the INC number you
> h
By any chance, for users that this is happening, is their information missing
from the CTM:People form? I think in most of the ITSM out of the box workflow,
the CTM:Pdople form is queried to set the value from the Remedy Login ID field
from CTM:People to the any backend fields used for notific
John, you are shameless :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, March 22, 2012 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy ITSM Versus Microsoft Service Center System Manager
**
I don't think the qu
I don't think the question of "better" is the right thing to chase.
I think you want to chase the differentiators - and educate your audience
-- they will decide "better".
You will have 10x more respect if you avoid the term "better". If you talk
about marketshare, dedication to the field, leader
If they are having an MS salesperson in then maybe you need to have a BMC
salesperson in as well ... Apples to Apples
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Thursday, March 22, 2012 1:24 PM
To: arslist@ARSLIST.ORG
Sub
Remedy is far more mature on its processes and how the software supports
them. Compare the CMDBs under the covers for a real good example. MS apps
are aimed at the SMB stack for now. Not sure how they would scale. Don't
let the focus be on the GUI - focus on comparing internals, like how would
It looks like my newly merged company is going to evaluate different ITSM
suites. Specifically, the evaluation is between keeping Remedy and going with
Microsoft SCSM. From what I can tell BMC doesn't really consider SCSM a
competing product so they don't have any literature available showing
Best Practice Conversion Utility.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this f
I’ll review that thread soon. Thanks for leading me there.
Yet another abbreviation :-) BPCU.. stands for Best Practice *** ***??
Customizations Upgrade? Cannot Upgrade?? :-).. OK seriously.. what is it?
Joe
From: strauss
Sent: Thursday, March 22, 2012 12:56 PM
Newsgroups: public.remedy.arsys
We are seeing this also at random and we are also on ITSM 7.6.03. Please
post the solution if you get this resolved.
I have posted same issue previously and also have worked with BMC.
They were very helpful and we went through several iterations.
We could not reproduce this consistently on our end
For starters, you actually might want to review my posts about this from last
Spring when I was testing 7.6.03 and 7.6.04 upgrade scenarios (from ARS 7.1,
ITSM 7.0.02/03, SLM 7.1, RKM 7.2), as well as the discussion several of us were
having on BMCDN at the time:
·
[https://communities
I had to increase that parameter once for another reason.. the headers sent
from certain logins would be larger than the default 8192 bytes (8K). This was
caught when we logged the packets sent and received from IIS where tomcat was
serving as a jsp engine. We saw no negatives on increasing it.
That’s interesting.
What was your environment like? And what did BMC Support have to say about the
failures you experienced?
I have received a recent recommendation (as recent as yesterday noon) from a
BMC representative who was on an onsite visit, that this file works in
generating the needed
There is a thread about this on the BMC Developer Network:
https://communities.bmc.com/communities/message/233507
(and parallel thread):
https://communities.bmc.com/communities/message/233569
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, stat
If you are talking about using the hash file as a reference for BPCU to compare
against, I found that it generated far too many false overlays to be useful.
The second distribution of the hash file with 7.6.04 was actually worse,
quadrupling the number of false overlays created by BPCU (all typ
Hi Joe,
Thank you very much for your email. I'm indeed working on an out of the box
ITSM application. Very minor customizations were brought to the system.
This issue actually happens from time to time and gets fixed once the email
engine is restarted. So from my point of view, it's only a matter
I would also look at the original inbound email (which get's stored as an
attachment in the AR System Email Messages form Advanced Options -> Attachment
Alternatives tab). You can open the .eml file in Notepad to see the internet
headers and compare the actual From field for a good email with a
My first thought was that it might be an issue with the data not being
consistently stored. Between Joe and me probably lies the answer.
Rick
On Mar 22, 2012 11:31 AM, "El Ghali Yakoubi Soussane"
wrote:
> **
> Hi Team,
>
> This is the first time I do contact you as recommended by a friend of
>
I would like to hear about your experiences with using the hash file available
for ITSM 7.6.03 for creating the overlay layer when upgrading the platform and
application to 7.6.04. I would like to hear from both, those who have had
problems and have not successfully been able to upgrade, as wel
Are you working with the out of the box (ITSM) application? Or is your system
home grown (custom developed). I suspect, this could be a potential problem
with customization. It could be a problem with your custom workflow (Filter or
Escalation) is setting the full name in the notification, inste
Hi Team,
This is the first time I do contact you as recommended by a friend of mine.
I need assistance concerning an issue with the email engine in ARS 7.6.03.
The issue is that the email engine at a certain point of time starts
getting emails wrongly. Rather than having the "From" field populated
Has anyone been able to download this? I tried 4 times and got everything else
in the directory (6 of 7 items) but this one will not download.
BMC Atrium Core 7.6.04 - Product Catalog Data Update 2012-Jan-1
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
System
Amol,
BMC does not support Delta Data Migrator (DDM) for the initial data load, only
for delta migrations on upgraded systems (that's probably why it is called DDM
instead of DM)
So for instance, if you have a new environment with 7.6.04 ITSM server, that
was set up as a new install (not an up
ITSM 764 sp2
The Decision tree functionality in ITSM 764 appears to be almost exactly what
is needed in our situation to replace lengthy Word documents. Simply walk a non
experienced CSR down a set path. However, the Action Types do not appear to
allow for a document (PDF, Word, XLS, etc) to be
And what version of the HP Load Runner did you use?
Regards,
Dmitry Baryshnikov
On Thu, Mar 22, 2012 at 8:44 AM, patchsk wrote:
> ** Even though you asked for Success story I am responding with our
> unsuccessful story.
> Not sure if HP Performance Center is new name for HP Load runner.
> We tr
Uggg - that seems like a tough one to figure out.
Good job.
-John
On Thu, Mar 22, 2012 at 7:12 AM, Jiri Pospisil <
jiri.pospi...@lchclearnet.com> wrote:
> **
>
> Thanks all for their suggestions.
>
> ** **
>
> The issue was at the end with maxHttpHeaderSize parameter in Tomcat
> configurat
Thanks all for their suggestions.
The issue was at the end with maxHttpHeaderSize parameter in Tomcat
configuration.
It was set to 8K, but this was not enough for some users when being
authenticated because Kerberos token sent in the header was larger than 8K and
the result was broken HTTP requ
Hi Jose,
I was just trying to blame someone else for my own mistake ;-)
Best Regards - Misi, RRR AB, http://rrr.se
> If we start to list what would be great at developer studio, this could be
> the longest thread of the year.
>
> El jueves 22 de marzo de 2012, Misi Mladoniczky escribió:
Finally, the error was in the escalations. They were deactivated.
Thank you!
2012/3/21 Alberto M. Lopez
> Hi all !
>
> I have a question about approval engine.
>
> I've seen in the approval server guide that it's possible to schedule an
> approval in the process definition of the approval serve
If we start to list what would be great at developer studio, this could be
the longest thread of the year.
El jueves 22 de marzo de 2012, Misi Mladoniczky escribió:
> Hi,
>
> You will do best to ignore the original posting, I was wrong :-)
>
> I made something so simple as choosing the wrong orde
Hi,
You will do best to ignore the original posting, I was wrong :-)
I made something so simple as choosing the wrong order of the parameters
to Application-Copy-Field-Value.
The correct order is Application-Copy-Field-Value ToFieldId FromFieldId
It would be great if the DevStudio -> Expression
Have you added the DNS entry in the HOSTS file?
This file is present in *C:\Windows\System32\drivers\etc*
run notepad in administrator mode and add an entry as below in the HOSTS
fiel:
This will resolve the issue.
Thanks and Regards,
Shiju John.
On Thu, Mar 22, 2012 at 7:56 AM, patchsk wrot
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