Thanks a lot Daniel.
Please let me know any update on this issue.
Regards
RAVI CHANDRA R
þ Please consider the environment before printing this email.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Tillberg
Sent: Tuesday, April 24, 2012
Known issue as far as i know, there is no solution yet.
2012/4/25 Ramagiri, Ravi Chandra ravi.chandra.ramag...@logica.com
**
Thanks a lot Daniel.
** **
Please let me know any update on this issue.
** **
*Regards*
* *
*RAVI CHANDRA R*
*þ** **Please consider the
Hi,
Not shareware, but what about Kinetic Calendar:
http://kineticdata.com/Products/KineticCalendar/index.html
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses?
Hi Guillaume,
I tried your suggestion, and both when I set 'Add Items With Related
Property' to Content and Directly Related Objects, I still get the
same result...
20 missing filters and 1 missing filter-guide in the DEF, with a total of
83 objects in the packing-list:
$ perl rrrVerPackList.pl
This is a dvf issue ...Need to check with a dvf guy
On Wed, Apr 25, 2012 at 1:10 PM, shashidhar M S Gowda
shashi.catch...@gmail.com wrote:
Hi,
I am facing an issue regarding SRM. After submiting any request from
Request entry console, when I click on the request details and then the
Please refer to KB article # KA323451.
Thanks
Mahesh
On Wed, Apr 25, 2012 at 2:40 AM, shashidhar M S Gowda
shashi.catch...@gmail.com wrote:
Hi,
I am facing an issue regarding SRM. After submiting any request from
Request entry console, when I click on the request details and then the
Hi,
The client where I am working today has a bunch of groups that needs to
move in to separate companies.
The structure now is:
Comp/Org/Group
AAA/BBB/BBB
AAA/CCC/CCC
AAA/DDD/DDD
This should now change, and new companies for BBB, CCC and DDD needs to be
created:
BBB/BBB/BBB
CCC/CCC/CCC
Hi All,
I have a couple of questions on BMC Remedy/ITSM Licensing:
(1)Documentation states the minimum time to release Floating application
licenses is 1 hour. Is there any way to further reduce this to 30 minutes?
Running BMC Remedy ITSM applications version 7.1, when a user closes
RRR got a excellent tool called RRR License. It will review your licence usage.
This tool can save you lots of money.
Www.rrr.sehttp://Www.rrr.se
~
Terje
Sent from my iPhone
On 25 Apr 2012, at 11:56, Mohammed Khalil (Technosys Limited)
Hi,
Just to elaborate a little bit.
There is a test version of RRR|License that will give you overall
statistics, and it will also tell you exactly how many licenses you would
be able to free.
The full version will give you the list of users to swap in order to free
the licenses.
Best
There is not a way to reduce the time out to under 30 minutes.
I don't remember the version but after a certain version there is a setting in
MidTier that corrects the issue of a user closing the browser and the license
is still held for an hour.
Dave
From:
Hi Wirasat
You cannot join forms in Crystal if you are using the ODBC driver. You have to
create the join in Remedy and use that form to report off. If you want to
create a join in Crystal then you have to use the database drivers.
Shafqat Ayaz
From:
Do you have SharePoint? If so, you can work with the SharePoint administrator
to set up a BDC (Business Data Catalog) connection (basically XML) to a view on
the Remedy database, and display that data in a SharePoint Calendar.
SharePoint calendars can also be integrated with Outlook so you
I have had success with sub-reports in an Oracle environment. The main report
on one form and the sub-report on another related form passing selection
criteria.
Jim Rivers
EES, LLC
Contractor to the
United States Department of Energy
1000 Independence Avenue, SW
Washington, DC 20585
From:
Ø There is not a way to reduce the time out to under 30 minutes.
Clarification - there is not a way to reduce the time out to under 1 hour.
Ø I don't remember the version but after a certain version there is a setting
in MidTier that corrects the issue of a user closing the browser and the
Dave,
Thanks for correcting my error on the one hour time out and providing the
MidTier version number.
Dave
On Apr 25, 2012, at 9:50 AM, Easter, David
david_eas...@bmc.commailto:david_eas...@bmc.com wrote:
**
Ø There is not a way to reduce the time out to under 30 minutes.
Clarification
Hi,
Thanks guys, that clears up the first of my questions.
Is there any other freeware tool/way apart from RRR for the question 2?
Best regards,
Khalil
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: 25 April
The data is in the User log if it's turned on. Additional information can be
found with the Server Statistics form if that is turned on.
If you don't use RRR log analysis you can write your own to parse through the
data.
Dave
On Apr 25, 2012, at 10:09 AM, Mohammed Khalil (Technosys Limited)
Khalil,
I have a utility that I have written for 7.5+ that analyzes the data in the
tables collected by the server and makes recommendations on moving users
from fixed-floating and vis versa.I'm planning on trying to present it in
the local RUG later this year and making it available to the world
We are currently on a Windows 2008 server running SQL for the datbase
AR Server is 7.6.04 as well as ITSM, CMDB and SRM.
We did an accelerated upgrade from a 7.0 system by copying the database
over and then installing 7.6.04 over it and then running overlays and
such. Everything is working
Misi,
I'm keenly interested in this problem. Do you have this problem if you export
the objects in XML Def instead of regular Def? How were these objects added to
the PL...if you remove one of the 'missing' ones, save, then re-add it, is it
still missing?
-Original Message-
From:
Dan,
If you go to Custom Config on the App Admin console, click SRM, go to
Advanced, and then Application Settings, there is a field for the Mid Tier
Path. Is this correct on your system or still referencing the old path?
On Wed, Apr 25, 2012 at 10:42 AM, Dan daniel.b.pritch...@gmail.com wrote:
I added GMT-5:00 (EST) America/New_York to the timeZone and it's still coming
back with invalid data. ARRGH! Does anyone else experiencing this?
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Hi,
Exporting as XML changed nothing.
I added the objects by right-clicking on the packing list and choosing
edit. After that I press the Add... button.
I removed, saved, closed, reopened and readded a problematic object.
This resulted in 65 exported objects instead of the 63 I had before the
Yes that is correct with our new server.
One thing is that the old server/database was in a server group and the new
one is not in a server group. It looks like it is trying to get to the
servername from the old servergroup.
On Wed, Apr 25, 2012 at 10:46 AM, Tauf Chowdhury taufc...@gmail.com
We are on ARS 6.3 and customer support module with one prod and development
environment.
We don't have support contract with remedy so I can't ask this question to
remedy support. We need to transfer our licenses from existing system to the
new system. Can remedy support help us with transfer
You have obviously looked at the PL through the API to be able to find the
differences. Have you compared the filters in question having the problem with
those that aren't and see if you see ANY difference?
-Original Message-
From: Action Request System discussion list(ARSList)
S Test,
The short answer is 'no'. One of the benefits of support is being able to do
this...one of the disadvantages is you can't. To do this move to new hardware,
the only way I can think of would be to do a MACD spoof on the new hardware
(assuming you are on windows of course)
Has anyone used SRM to launch automation tasks using Puppet?
(http://puppetlabs.com/)
Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.commailto:lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112
I'd try to covert the date/time value as well as selection values into
integers before building the qualifier string. Your query would then
probably look something like this:
'Start Date and Time' = 1335209400 AND 'Change Status' = 7
Not sure if this will help but might be worth a try.
I know a company that had this exact scenario and from what I understand did
work with BMC support for a one-time fee to convert the licenses, but they had
gotten that in writing from BMC before dropping support. The only way to do it
would be in coordination with BMC support.
- Original
Hi,
I have only looked at the PL in the DEF-file.
The filters had not change between my exports, the only thing I did was to
remove and readd on object.
Best Regards - Misi, RRR AB, http://rrr.se
You have obviously looked at the PL through the API to be able to find the
differences.
Hello
We applied Patch 7.6.4 SP2 and after that purge job on a particular custom
dataset errors out with: Fatal error occured, Identify and merge job runs
fine. Have you ever come across this situation? Please let me know if you
have any questions on this. Thank you in advance.
Once that happend to me and I forgot to select Add All contents.
Manjari
On Tue, Apr 24, 2012 at 1:02 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
I am putting workflow objects into packing lists, so that I know what to
export/import to the production server at a later time.
A couple of
Hi all,
My name is Cat and I'm a recruiter with TEKsystems. I just wanted to reach out
to you and let you know we have a need for a senior Remedy Developer here in
Phoenix, AZ (must sit on site). The opportunity is a long term contract (12-18
months) with a possibility of going permanent.
Check the server name for Local SRMS in CAI Application Registry (Home Page
-- Application Adminstration Console -- Custom Configuration --
Foundation -- Advanced Options -- Command Automation Interface -
Application Registry).
Thanks
Mahesh
On Wed, Apr 25, 2012 at 10:51 AM, Daniel Pritchard
Susan,
The AR System supports the localization of applications (whether BMC supplied
or custom) and all aspects
of the application.
First, you need to understand that there are two different languages in an
application:
DISPLAY language
This is the language that the display uses. It
Thank you Doug, that was more than helpful. I will definitely go to the
manual!
Susan
On Wed, Apr 25, 2012 at 11:59 AM, Mueller, Doug doug_muel...@bmc.comwrote:
**
Susan,
** **
The AR System supports the localization of applications (whether BMC
supplied or custom) and all
Lynn and Mahesh,
That was the issue. I updated the Application Registry and it it now
working. Thank you for your help
ARS Group FTW again
On Wed, Apr 25, 2012 at 12:51 PM, Mahesh mchand...@gmail.com wrote:
**
Check the server name for Local SRMS in CAI Application Registry (Home
Page --
Doug,
I'm assuming that Developer Studio is uni-code complaint?
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Wednesday, April 25, 2012 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Let me give some more details:
We are a completely custom shop right now (ARS 7.6.04 SP2)
We have a goal of researching the possibility of automating functions of our
Operations and Server teams (ie. creating VM's, etc)
So we installed the ITSM Stack on a test server and have been playing with
If you look into Task Management, there are automated tasks that you can build
that should help you with some of that. You would still have to do some level
of customization of ITSM (especially if you want to pass data entered via SRM
to the Task itself) but it should be doable.
Thanks,
I believe the document you want to look at is BMC Remedy IT Service Management
Configuration
Guide. In it look for the section on the Command Automation Interface. I
haven't worked with Puppet so I am not sure how you call things with it, but
that document should help you get a better
Dave,
The entire solution supports Unicode as a character set in the current
releases. This has been true for
some time now, but I don't know the details of everything.
OK, OK, there is one piece that doesn't do the Unicode thing The Windows
User Tool. But, since that
is end-of-life as
I thought Dev Studio was. Just wanted to make sure.
Like the Windows User Tool, the old Admin Tool was a stumbling block for us in
the past. We worked around it using Display as text fields and MidTier to
enter the data into a configuration form.
Thanks for validating.
Dave
All,
I've been having some really weird issues with the email engine lately.
Issue 1:
We have some automated systems that are feeding into remedy via the inbound
email process.
It uses the standard Email template and its supposed to create an incident
(record in HPD:Help Desk)
Yet we get the
If you connect to your server via your favorite api language, and output the
contents of the containerare all of the references to your workflow there
appropriately?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Folks,
One more thing to help in this area... I was aware we had done some
additional work but thought that
the tools were only available to partners at this time. I have been informed
that they were fully
productized and are available to all customers.
As of 7.6.04, we have produced a
I noticed Error 2, NULL Value, entryID. Can you confirm the action on
the incoming email is set to Submit? That error would suggest that
it's looking for a ticket to update.
--
Chris Danaceau
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Yep it's set to submit.
Something else weird.
We gave the account that was specified on the Login
Administrator permissions and it worked.
I'm taking the admin permissions back away to see if it recurs.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Hi,
Do you mean using ARExport() or ARGetContainer()?
Why would that differ? The def-file is pretty much an ARExport()-call...
Best Regards - Misi, RRR AB, http://rrr.se
If you connect to your server via your favorite api language, and output
the contents of the containerare all
All,
7.6.04 here. Does anyone know if FTS indexes attachments that are part of
an RKM article if it is a word doc or readable pdf?
--
*Tauf Chowdhury
*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
FYI - Fix is to create an overlay view for every view that navigation
item or selection dropdown exists on that you are trying to modify for
that one view.
BMC support stated this will be fixed in7.7 - I asked them to create a
KA on the subject.
Regards,
Andrew Goodall
Software Engineer
Hi Joe,
I have submitted a bug report. We get our support from ColumnIT, so they
will have to reproduce it for themselves and then, hopefully, send it on to
BMC.
Just FYI, I tried it on the Mid-tier, just to see what happened. It was a
little better... the expand box was visible when it
All,
Here's a (hopefully) quick question for you.
I have a multi-line character field that I allow users to type whatever they
want into, including return or new line characters. Later in a filter, I
use a REPLACE function to remove all return characters and replace them with
spaces so that I
Hi Folks!!
In this moment we have approximately 200GB assigned for DB data files in
production environment, however we have 62% used of this disk space, so we need
delete old registries and backup them but we don't know all forms that we need
to do this, we want to backup data in ARX files
Only
Interesting.. I haven’t had the time since finding this out to try it on the
mid tier and was intending Friday to do this. So thanks for checking that out
and sharing.. I’ll validate if this is the same thing I see on the release
version of AR 7.6.03 on Friday..
Joe
From: L G Robinson
Sent:
To the best of my knowledge, no..
The adding of columns etc to be indexed as a part of a knowledge source to the
best of my knowledge does not allow the selection of a attachment field to add
to content..
Joe
From: Tauf Chowdhury
Sent: Wednesday, April 25, 2012 4:48 PM
Newsgroups:
Pat
First, I do work with Kinetic Data, so
Just in case no one has replied to your question about Kinetic Request.
Q. Does kinetic do multi tenecy?
A. Yes, all Kinetic applications do multi-tenancy - but with some major
advantages.
Q. Do they integrate with the whole itsm suite without
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