I found that if there are spaces in the directory path then it didn't work so
installed it in a C:\BMCSoftware directory and it works fine with Excel 2010.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: 28
Hi,
I would divide it into two things. One is budget, and the other thing how
you actually do when you buy your licenses.
Budget:
1. Look into the sky and figure out your concurrent user count
2. Do a 1:1 ratio (50% fixed 50% floating) and use that as a basis for
your budget
Buying licenses:
1.
I think that the problem is that he can't buy extra licenses. I mean, He
needs to provide a budget to assist the decision of buying Remedy. To buy a
minimum number of licenses and then increase as needed, is to make the
decision without known the final TCO.
Jose M. Huerta
Project Manager**
Hi,
In that case they need to spend much more money, as they have to spend
according to the budget instead of their actual need.
I understand that you NEED a budget, but that does not mean that you have
to SPEND the whole budget.
And I also understand that sales reps might have a different idea
This has bothered me for a while: What do to if one is using AREA against a
system that re-users usernames, and you want the Remedy username to match the
external one, but then there is the potential for the problems mentioned below.
There is a unique id for each account in the external
Good morning, afternoon and evening all,
I have a strange issue (well most of mine are), with some users not able open
the incident search and new windows.
I have verified that the users have the correct permissions (in fact I gave one
the same rights that I have) and yet some users when they
Hi,
Maybe you can use RRR|LoginConv, which is a tool that we give away for free:
https://www.rrr.se/cgi/tools/main#rrrLoginConv
It can walk through every record of your system, and replace the old login
name with a new one. It even handles Status-History, Diary-fields and
row-level access
I've never been a fan of changing data after the fact - the new person would
most likely have a different PPL record number and the actual name may also be
a bit different (different middle initial, etc). Most of the ticket info has
names as well as login ID.
I think we spend way too much
Misi,
That is interesting! Perhaps that could be run a couple of times a year, if I
kept track of the IDs that have left in the meantime.
What about the Submitter (field 2) if we're running with Submitter Locked?
Would it be changeable?
David
-Original Message-
From: Action
I will be out of the office starting 06/29/2012 and will not return until
07/09/2012.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
I understand, this is a lot of effort we're talking about; not sure I really
want to do it.
But it's not necessarily a minor issue if jdoe had access to semi-sensitive
or at least personally-related info, leaves employment, then a year later
another jdoe comes on board and inadvertently gains
Jon
Are you able to view the text beyond the visible text area (when you type in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
I installed the Stylish plugin and added this as a script, seems to
All,
I wanted to see if any of you have experienced a case where in
troubleshooting an issue, support gave you debug versions of arserver
executables and DLL files that were a higher patch level than what you are
on.
Example: System is 7.6.03 unpatched. Debug arserver and DLL's are 7.6.03
patch 2.
Hi,
Yes, it works with submitter-mode locked, because we use the API-call
ARMergeEntry, which lets you overwrite this field. It will also leave
Modify-Date and Modified-By intact, which is important sometimes.
Filters are not run either, as the skip-merge-filter flag is set.
Otherwise all kind
If an environment is re-using logins in general - how sensitive can the data
from one jdoe to the next be? Guess It's just the hillbilly in me that doesn't
have an appreciation for all this hidden data stuff.
- Original Message -
From: David Durling durl...@uga.edu
To:
i've mixed and matched executables on a unix box before - ran ARServer at 6.3
patch x and DSO at a different version.
- Original Message -
From: Tauf Chowdhury taufc...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, June 29, 2012 10:39:29 AM
Subject: Question about using executable from
I know what you mean, but perhaps our more sensitive systems have something in
place - retiring access to records when a person leaves, or additional security
questions to access sensitive data, maybe something else.
I'm not tied in to the central administrative computing stuff, so... maybe
Howard,
I have seen similar issues where portions of a form will not display for a user
that have the correct permissions. This issue also followed the user login on
any PC. I found flushing the mid-tier cache resolved our issue.
Hope that helps
Todd Arner
Great Lakes
From: Action Request
http://www.ppt.com/perl/itgui.pl?handler=products/etherpage
This was a very simple to use tool formally owned by EtherPage and then
eventually changed a couple of hands.. I haven’t used it recently but used to
use it years ago and it was way more simpler than TelAlert to setup and
configure..
Todd,
Thanks. I have tried even removing the cached files, restarting the server
(i.e. box), all with no luck.
The strange thing is the permission are the same for two users, one that
works and one that fails.
It only happens in the incident search or new, all other forms work great.
We use HipLink http://hiplink.com. They have offering for
Remedy integrations. Since we have traditionally be highly customized and
home grown built all of our paging workflow to work with their paging
product. We have yet to integrate with our new ITSM 7.6.04 system but I am
hoping it will be
Remove Incident permission and reapply on impacted user account. this might help
Ravi
Date: Fri, 29 Jun 2012 12:39:01 -0400
From: hbr4...@gmail.com
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4
To: arslist@ARSLIST.ORG
**
Todd,
Thanks. I
Howard,
Have you compared their PPM:PeoplePermissionGroups records? I've seen, in
the past, where records don't always get properly created in this form.
GL,
Matt
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent:
Sry. meant CTM:PeoplePermissionGroups.. J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt
Sent: Friday, June 29, 2012 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident new and search windows not opening for some users, in
ITSM
Did you have a look at the 'user' form and see of the permissions are the same
for both users in there?
Can you please also try delete the user at preferences and see if that work?
I had a very similar issue and web I checked my permissions with the other
user, the permissions did not match
Thanks to all for the ideas, however, non-have helped.
From removing the incident permission’s and then re-adding them, flushing
every cache in the mid-tier that BMC support can think of and even removing
some cached files, looking at the CTM:PeoplePermissionGroups form, to even
removing
Howard,
Hopefully they can resolve it. Do let us know what the solution was and the
steps they took.
Sent from my iPhone
On Jun 29, 2012, at 2:55 PM, Howard Richter hbr4...@gmail.com wrote:
**
Thanks to all for the ideas, however, non-have helped.
From removing the incident permission’s
I have a customer with an old IE 7.0.5730 --
she gets an error, We have cleared the browser cache, the server cache, and
did all we can.. Error is the following::
She gets the front screen, and then logs in, which works.. then.. Wham
blank screen..
here are the errors
Line 7
char 77
error object
I guess the obvious is can you get the user on a newer browser? I
think IE7 is technically no longer supported in 7.6.04
Sent from my iPhone
On Jun 29, 2012, at 3:18 PM, patrick zandi remedy...@gmail.com wrote:
** I have a customer with an old IE 7.0.5730 --
she gets an error, We have
IE7 is supported according to the Compatibility matrix for 7.6.04
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, June 29, 2012 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: IE 7 - ARS
Ill bet it is some javascript, lockdown on the desktop...
just cannot prove it.. but I believe it is the desktop.
On Fri, Jun 29, 2012 at 4:01 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
IE7 is supported according to the Compatibility matrix for 7.6.04
Fred
-Original
Howard,
if you are on IE press F12 and under Cache select clear browser cache for this
domain
close all browser and try
Ravi
Date: Fri, 29 Jun 2012 14:55:36 -0400
From: hbr4...@gmail.com
Subject: Re: Incident new and search windows not opening for some users, in
ITSM 7.6.4
To:
I guess the first approach and easiest way to proceed is to estimate a 3:1
ratio or 5:1 ratio according to the book, maybe applying some % up, and
providing with two or three scenarios. After that, more precise measurment
should be done, we need to measure the actual license usage over a period
of
Happy Friday all,
I am setting up our HR department with SRM and we would like to have HR tickets
segregated from the others
1. Avoid advance interface forms, to allow for self-administration of SR
Catalog, and keep any maintenance tasks to a minimum
2. Non-HRIS personnel should
That's weird. I remember talking to support where they suggested ie7
had weird UI issues that didn't present themselves in IE8 or FF
Sent from my iPhone
On Jun 29, 2012, at 4:02 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
IE7 is supported according to the Compatibility matrix for
Hi,
there is a couple of levels of security you have to modify in the later
versions of Excel, such as Macro security (Excel Options Macro Settings)and
Trusted sites (Excel Options Microsoft Office Excel Trust Center Trust
Center Settings ...) to get the conversions macros to run
IE7 is supported by AR System 7.6.04 but not recommended. We've tried to
continue support for it as long as possible for those customers with custom
(bespoke) applications that don't take advantage of the recent features found
in 7.6.04. But when utilizing complex and modern applications like
Thank you for clarification !
Sent from my iPhone
On Jun 29, 2012, at 19:42, Easter, David david_eas...@bmc.com wrote:
IE7 is supported by AR System 7.6.04 but not recommended. We've tried to
continue support for it as long as possible for those customers with custom
(bespoke)
38 matches
Mail list logo
