Any tool similar to Abydos Analyser!!

hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which

Re: Any tool similar to Abydos Analyser!!

Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process De

Re: Any tool similar to Abydos Analyser!!

LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, "Longwing, LJ CTR MDA/IC" wrote: > Vikram, > Is there a reason that you are looking for something that provides similar > functionality to an existing tool, but not that tool? Abyd

Re: Any tool similar to Abydos Analyser!!

My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:4

Re: Any tool similar to Abydos Analyser!!

No I'm pretty sure Analyser got digested. I'll let the ex Abydos people expand on that if they wish but that is my understanding. It was a great tool though. Sent from my iPhone On Dec 13, 2012, at 8:52 AM, "Longwing, LJ CTR MDA/IC" wrote: > My bad :)did BMC not buy the entire company? Is

Re: Any tool similar to Abydos Analyser!!

IT Prophets has a neat tool called "Remtools" that may be worth looking at. http://www.itprophets.com/Docs/RemTools%202010.pdf Ar Smarts also provides similar functionality. http://www.arsmarts.com/ Which looks very similar to the old "IT Masters ARSuite" application. Sean -Origin

Re: Any tool similar to Abydos Analyser!!

Hi, I would like to know the answer for Abydos Analyser as well as it would appear that only Abydos Designer has been taken on board and promoted by BMC. As for a similar tool, you could look at: http://www.arsmarts.com/ Nyall EURO

MS SystemCenter

Anyone who is using MS SystemCenter with Remedy or just interfacing with the Remedy CMDB - I'd be interested in hearing your experiences. Please share them on or offline. Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privileg

Qualification syntax question

All, Need to understand the behavior behind this. It's within SRM but I feel the qualification is AR related so any help would be appreciated. I have a service that has to do with access. Of course, the requirement is that the submitter should not be able to pick themselves as someone who needs to

Re: Any tool similar to Abydos Analyser!!

Yep, I kinda miss Abydos analyser. I will take a look at all the tools mentioned in the mail chain one by one I am using ARInside as of now to get the documentation straight for the environment. Thanks guys, Vikram ___

Re: Any tool similar to Abydos Analyser!!

Sad indeed... Hope BMC has a plan to give the same amount and kind of functionality as Abydos analyser in coming relases of dev studio or atleast alow us to download the last version of the analyser tool. May they wont support it but cant understand the plan to not let it out to the remedy user

lost midtier admin password on ARS 6.03

hi list, we have lost the admin password on the config.jsp page of the midtier for a ARS 6.0.3 Is there anybody out there who knows how to recover please? Wasn't it in a config file soemwhere ? ... hmmm rm ___ UNSUBSC

Re: Any tool similar to Abydos Analyser!!

The source code file on that ftp site seems to be a zip file but is corrupt when I try to open it. Anybody else have success with the source? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:13

Re: Any tool similar to Abydos Analyser!!

Thank god it's corrupt ... I've just been informed I commited a crime by publishing that info. Claiming ignorance that I was supposed to read the WHOLE notice ! On Thu, Dec 13, 2012 at 9:34 AM, Cecil, Ken wrote: > ** > > The source code file on that ftp site seems to be a zip file but is > cor

Re: Qualification syntax question

You are correct, this happens throughout AR not just SRM. Now that you are excluding based on 'Remedy Login ID' you will have to explicitly include $NULL$ in the query. Something like: AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$) Jason ** All, Need to understand the behavior

Re: lost midtier admin password on ARS 6.03

There is a KB on BMC's site that includes the OOB password line to put back into your config.properties file, which will reset the password back to default. I am not going to post here, due to security concerns... ;-) Enjoy, Matt R. -Original Message- From: Action Request System discuss

Re: lost midtier admin password on ARS 6.03

To make it easier for those w/ Support access: https://kb.bmc.com/infocenter/index?page=content &id=KA334281&actp=search&viewlocale=en_US&searchid=1355413301788 Matt -Ori

Re: lost midtier admin password on ARS 6.03

worked perfectly ! thanks ! rm On 12/13/2012 4:43 PM, Matt Reinfeldt wrote: ** To make it easier for those w/ Support access: https://kb.bmc.com/infocenter/index?page=content&id=KA334281&actp=search&viewlocale=en_US&searchid=1355413301788 Matt -Original Message- From: Action Req

Re: Qualification syntax question

Tauf this is normal behavior from AR. Now that you are explicitly excluding 'Remedy Login ID' the system ONLY looks for where this value is not equal to $NULL$ so you will need to change the qualification to: AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$) HTH, Rafael On Thu,

Re: Qualification syntax question

Sweet! Will try it out. Thanks On Thu, Dec 13, 2012 at 10:39 AM, Jason Miller wrote: > ** > > You are correct, this happens throughout AR not just SRM. Now that you are > excluding based on 'Remedy Login ID' you will have to explicitly include > $NULL$ in the query. > > Something like: > AND ('R

Re: lost midtier admin password on ARS 6.03

Glad to hear it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Thursday, December 13, 2012 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: lost midtier admin password on ARS 6.03 ** worked perfectly ! thanks ! rm On 12/1

Re: lost midtier admin password on ARS 6.03

The password is encryped in the config.properties (under \WEB-INF\classes) file and is called: arsystem.password You can put a plain text password, login to config.jsp using this new password, and put in a new password from the config.jsp that will encrypt this back again. There is the Remedy A

Re: Qualification syntax question

Folks, Just to be clear This is not an AR or SRM topic. It is a Relational Database query topic. NULL is a value. It means that there is "no value". So, if you search for something in ANY relational database and specify a criteria, unless you explicitly test for NULL values, NULL values

Re: Any tool similar to Abydos Analyser!!

Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing n

Re: Qualification syntax question

As always, thanks Doug for the explanation On Thu, Dec 13, 2012 at 11:51 AM, Mueller, Doug wrote: > ** > > Folks, > > > > Just to be clear…. > > > > This is not an AR or SRM topic. It is a Relational Database query topic. > > > > NULL is a value. It means that there is "no value". > > > > So,

Re: Any tool similar to Abydos Analyser!!

Vaibhav, I agree with everything you said except the 1st line: Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. Abydos DESIGNER is now Process Designer. Analyser was a different product

Re: Any tool similar to Abydos Analyser!!

Hi Vaibhav, Does it make coffee too? What doesn't it do? Specifically, can processes be parent /child / grandchild, as many levels as you want? Can it be and is it typically used by process owners, i.e. users, rather than the Remedy team? Can users add ad hoc tasks? Thanks. Sta

Re: Any tool similar to Abydos Analyser!!

And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wrote: > ** Hello Vikram, > > Abydos analyser is now replaced with Process Designer 8.3.2 and comes with > ITSM 7.6.04 and later. Y

Re: Any tool similar to Abydos Analyser!!

Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actual

Re: Any tool similar to Abydos Analyser!!

I bet you could still purchase it as a standalone component. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to A

Re: Any tool similar to Abydos Analyser!!

1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of D

Re: Any tool similar to Abydos Analyser!!

Well, when it was still Abydos and not BMC, you could download the standalone version of Designer. The idea was to be able to distribute it to Business Analysts to have them build out the business process and then hand it off to the Remedy dev to tie it all together into Remedy (assigning support g

Re: Any tool similar to Abydos Analyser!!

I'm talking about Analyser, not Designer. Since I've owned Designer for many years I kind of resent having to purchase it again. I'd agree with paying similar yearly support as I do now. Tauf, don't ever think you can't do something in 'custom' that you do in ITSM if you choose too. In custom,

Re: Any tool similar to Abydos Analyser!!

At WWRUG, I asked someone from BMC about this, and they said it was being discussed. Just to help them along in their discussions, I created an Idea in BMC Communities for us to vote on: https://communities.bmc.com/communities/ideas/1572 Seems like there is enough demand for that. Thad ___

Re: Qualification syntax question

Its always funny how "nothing" can be so confusing. No wonder the Romans didn't have a zero. :-) Thad On Thu, Dec 13, 2012 at 8:51 AM, Mueller, Doug wrote: > ** > > Folks, > > ** ** > > Just to be clear…. > > ** ** > > This is not an AR or SRM topic. It is a Relational Database quer

Re: Any tool similar to Abydos Analyser!!

Hi Tauf. Thanks for your feedback. The reason you want to have ad hoc tasks is the always prevalent reality: the 80/20 rule. 80% of the time, the tasks in the pre-defined process fit the request, but 20% of the time it doesn't. The other purpose is for new processes and enabling your he

Re: Qualification syntax question

LOL! :) On Thu, Dec 13, 2012 at 12:36 PM, Thad Esser wrote: > ** Its always funny how "nothing" can be so confusing. No wonder the Romans > didn't have a zero. :-) > > Thad > > > On Thu, Dec 13, 2012 at 8:51 AM, Mueller, Doug wrote: >> >> ** >> >> Folks, >> >> >> >> Just to be clear…. >> >

Re: Any tool similar to Abydos Analyser!!

Tauf, Sorry, I was away from my desk for a few minutes and didn't see your answer to the question about whether a process could be more than one level deep. I see that your answer was No. Thanks. Stan w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(AR

Re: Any tool similar to Abydos Analyser!!

Well if that's how you choose to take it. :) There is functionality to nest processes inside other processes but I am not sure how confusing that would get and I've never tried it. I think there's a visualized though that let's the user see the graphical representation of the process. Maybe if Mark

Re: Any tool similar to Abydos Analyser!!

Hi Vikram, You should have a look at www.arsmarts.com. Maybe the Grapher module would answer your needs. Best regards. Kaïs. On 13/12/2012 11:20, Vikram wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow a

VM Clone, things to consider

Hello everyone, Planning to deploy VM clones to build QA and Dev servers as identical copies of ITSM 7.6.04 production server, can anyone provide feedback on the right steps to do that, specially in regards to configuration files, configuration forms and every place where references to server name

Re: VM Clone, things to consider

Mauricio, This article may be of interest to you https://communities.bmc.com/communities/docs/DOC-7710 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, December 13, 2012 1:09 PM To: arslist@ARSLI

Due Soon Change Approvals

Has anyone configured Due Soon approvals from approval central? Can it be based on a scheduled start date or must a static interval be defined for the process? -- Thank You, Chris Danaceau 240-386-6728 Confidentiality Notice: This email, including attachments, may include non-public, pro

Installing AR Server 7.6.04 on Linux machine

We are planning to migrate our Remedy environment from Sun Solaris (oracle 10g) to Linux environment (Oracle 11g). I am trying to install ARS 7.6.04 on Oracle 11g, while installing I am getting the following error. LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to execute SQL statement],

Re: Installing AR Server 7.6.04 on Linux machine

Hello Anand, The installer says missing tempfile Did you running installer with pre-created tablespace or you want installer to create tablespace. If you let the installer takes care of the tablespace part, you wouldnt hit into this error. Also during Database panel, select new temp tablespace.

Localization toolkit - translation error: 'is not a JSONObject'

I am trying to localize a number of custom forms using the localization toolkit (7.6.4 build 002). Remedy 7.6.04 SP3 201201302357 BMC Remedy Developer Studio Version: 7.6.04 SP3 All functionality within the toolkit seems to work fine except for the 'Translate Strings' option. When I click that

Re: Localization toolkit - translation error: 'is not a JSONObject'

Appears to me similar to a bug # SW00411857 Translate Strings is not meant for localization work. It was added as a temporary tool which can be used to test localization by getting strings translated from Google API. The errors you see is not error from L10n toolkit. It is error message retur