Re: install ars 8 against sybase15 doesn't work

** Hi,well actually I was getting an error saying I have no sybase 64bits clients installed on my system at the very last stage after I gave the sa password.Yesterday I run with LAX_DEBUG set.What I could notice is when the installer starts it creates a temp folder and the lax output log was with

Email Eng Issue

Dears, we have problem with Email eng with below code in error form 100 java.lang.ArrayIndexOutOfBoundsException: 100 at java.util.Arrays$ArrayList.get(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleEntries(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListEntryObjects(Un

AREA LDAP Configuration (Multiple AD Servers)

If we specify multiple AD Servers in AREA LDAP configuration how does authentication works? Does ARS try authenticating the user in the order they appear in the UI? Also is authentication tried out till at least one AD server authenticates the user successfully? ~Nathan __

Related release from change

Hi all, I am trying to open related release from change but when we create the new release we cannot get detail description (Notes) from change. Best Regards, Abdulrahman Hejazi

Re: Related release from change

Since I don't know what version you're on or where you are specifically, I'll take a stab and guess that you're within the change request itself. It's probably an Open Window action on an Active Link that is bringing over the fields and you'd have to check to see if it is bringing over the Notes fi

Re: Email Eng Issue

You have to set a proper class-path $TOMCAT_HOME/webapps/ctts/WEB-INF/lib/...jar; ... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Tuesday, March 05, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: Email Eng Issue ** Dears, we

Re: AREA LDAP Configuration (Multiple AD Servers)

Hi, you could take a look at this in-depth webinar: https://communities.bmc.com/communities/docs/DOC-10142 _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behal

Re: Email Eng Issue

Im using Servelt , On Tue, Mar 5, 2013 at 1:36 PM, Ali A. Musa wrote: > ** > > You have to set a proper class-path > > $TOMCAT_HOME/webapps/ctts/WEB-INF/lib/…jar; … > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Ramy S

Re: Related release from change

AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not working ("PERFORM-ACTION-SEND-EVENT @ CREATEASSOC_CHGRMS """ + "DESC=") + $Description$) + ";SITEG=") + $Site Group$) + ";

Issues with 8.x support doc site?

Anyone else having issues opening up docs.bmc.com for the online documentation for 8.x? I can navigate the support site just fine but when I try to get to the online docs, nothing. -- *Tauf Chowdhury * ___ UNSUBSCRIBE o

FTS

hi All, My latest assignment requires me to setup FTS for the customer. I have some questions on that front can anyone help me with that. Our environment is ARS 7.5 P004 1) Can 1 Humming bird server be shared between 2 independent AR Servers. eg. Can QA and Dev environment have same FTS search

Re: Issues with 8.x support doc site?

Try https://docs.bmc.com/docs/display/public/ars8000/Locating%2BPDFs%2Band%2Bwhite%2Bpapers%2Bin%2Bthe%2Bonline%2Bdocumentation Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday

JOB: Senior Remedy Consultant - Montreal, Must be Bilingual in French/English- Permanent Position- No Contractors

Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United States, we have over 300 employees a

Issue with Overview ITSM 7.6.4 SP 4

Hi all - I had my server team copy my dev server and make that my qa server. I thought I got all the old server references replaced with the new name but when I go to the overview console it says Authentication failed ARERR 623. Everything else seems to work. Any ideas? ARS 7.6.4 SP 4 ITSM

AREA LDAP Configuration (Multiple AD Servers)

The standard deployment of multiple AREA LDAP plugins is fine if the LDAPs all sit within one organisation. It's not a secure solution for a multi-service provider who may configure an instance of AREA LDAP for multiple customers, because it means username/passwords for organisation X are being se

Senior Remedy Consultant - Toronto, Canada- Permanent Position- No Contractors

Hello There, Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United States, we have over 3

Re: Best way to "out of service" a Mid-tier server

Hi Fred, Thanks for your reply. In testing with my dev server, I find the following: SoapUI says: soapenv:Server.userException ARERR [90] Cannot establish a network connection to the AR System server : Connection refused my_ars_server:33000 http://x

Re: CMDB Driver

Any one can help here please, in logs it says processing, the CMDB driver sync command stuck after entering the pending ID with no error. Thank you in advance Naoufal El Hilali On Fri, Mar 1, 2013 at 2:21 PM, Naoufal El Hilali wrote: > Thank you Carl, > > Could you please show me how to check

Re: FTS

Vikrant,BMC recommendation is to Run FTS on single machine and not run on all servers in a server group and for best performance the Conf and Collection Directory should be on the same machine which is running FTS Plugins. Check BMC documentation on FTS Thanks Ravi Rai > Date: Tue, 5 Mar

iPad App

Does anyone know if there's an app that will work with BMC Remedy User, Action Request System? Andy L. Mayfield Alabama Power Company Protection & Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _

Re: iPad App

Are you looking to use Remedy from iOS..? We have Mobility for that. You can download app from iOS and use that if you have mobility configured for you Remedy. Sent from my BlackBerry® smartphone from !DEA -Original Message- From: "Mayfield, Andy L." Sender: "Action Reque

Re: iPad App

Most of the new versions use flash and therefore will be an issue on Apple devices. Other than that you could try using Safari and pointing it to the Mid Tier On 5 Mar 2013, at 20:05, "Mayfield, Andy L." wrote: > ** > Does anyone know if there’s an app that will work with BMC Remedy User, > A

Re: iPad App

There isn't a Remedy User client for iOS, but as mentioned there are iOS apps that enable you to interact with AR System powered applications. A good place to start is the main mobility web page on www.bmc.com where you can learn more. http://www.bmc.com/products/mobile-hel

Re: iPad App

Andy, We tried acquiring BMC Mobile app early last year/end of 2011; but at the time was not mature to handle a customized environment not the itsm suite. We don't even use approval engine; as I think our change systems was prior to that. That being said about our state, what we did, was using

Re: iPad App

** Sent from my BlackBerry 10 smartphone.

CRQ and INC work detail table.

On the work detail table for Incident on HPD:Help Desk (AR 7.5 ITSM 7.6), I can double-click an entry which brings up the Work Info form with the details for the specific entry. The same work detail form for change on the CHG:Infrastructure Change form does nothing. I can only view the records b

Re: iPad App

Since we have Citrix in-house, I open up Citrix receiver in meetings and open it up IE in Citrix and go to the mid-tier. It really makes my users jealous to see me working on Remedy with my iPad. I actually did that at a RUG once and Doug Mueller was there. When he saw it he was dazzled that I h

Re: Best way to "out of service" a Mid-tier server

I very rarely show system messages to the end user. What makes sense from a technical perspective very rarely makes sense to an end user. SOAP Services are automated and it makes sense for Remedy to send errors the way it does. Generally, in whatever application I'm putting together I will have

Re: CRQ and INC work detail table.

Did you look at AL HPD:INC:TblWorkLog_100_Details-R? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Tuesday, March 05, 2013 3:00 PM To: arslist@ARSLIST.ORG Subject: CRQ and INC work detail table. ** On

Re: WWRUG13?

Having it in Houston would be nice if it were in the Galleria Area of Houston. There is of course the Galleria mall, lots of shopping there and some places to go see within a few miles., Houston has a great variety of food. We were voted the fattest city for a reason. There is a lot to eat aroun

Tomcat errors in IE

Every now and then users are getting HTTP 500 errors using IE. Most recently our CIO was trying to approve something and kept getting java.lang.IlleagalStateException: getAttribute: Session already invalidated. Any ideas on how to mitigate these or is this a known error? We are on 7.6.04. [D

Re: Tomcat errors in IE

I haven't seen that happen myself, but "Session already invalidated" sounds to me like the user has logged off. There are a couple of things that might cause that: - The user actually logged off (unlikely, but still...) - An administrator released the license (again, unlikely) - Someone

Windows Cross Domain SSO

Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Na

Re: Windows Cross Domain SSO

The way you worded this reminds me entirely too much of the old MCSE exams. :) In actuality, you don't really need to do anything. You can configure AREA to authenticate from any given AD server, it does not need to reside in your domain. Thanks, Steve On Tue, Mar 5, 2013 at 6:58 PM, Nathan Bra

Re: Windows Cross Domain SSO

Steve, It is not only about authentication. For Windows Desktop SSO to work, Kerberos/NTLM tokens have to be passed around. My question is more related to that. You are right about authentication, I can just specify one or more AD servers in domain A (if it is a forest) in AREA configuration and a

Re: Windows Cross Domain SSO

I am basically looking for answers to the questions asked here http://stackoverflow.com/questions/13746669/spnego-cross-domain-configuration I am planning to use Atrium SSO 8.0 with ARS 8.0 setup to get this working. ~Nathan On Wed, Mar 6, 2013 at 8:41 AM, Nathan Brandt wrote: > Steve, > > It

Re: Windows Cross Domain SSO

Kerberos throws a whole different monkey wrench in the mix. You could do it with a one way forest trust where Domain B trusts Domain A's authentication, assuming the two domains are part of the same forest. If they are not part of the same forest, you can create an external trust, but an external