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Okay! It's time to get my head around creating/configuring
notification events since people have been asking for it.
The current request on the table is if I can create a notification
sent to a specific support group when a change is raised (or
implementation scheduled or completed, pretty much
Hi,
Your expertise required here. The status of a work order is completed, but the
corresponding service request is still in planning status. On investigation, we
found an event in CAI:Events form which is related to to this Service request.
The Event has an error message in it. The return
Shashi,
What version of Remedy are you using? Also, can you describe the nature of the
Work Info entry?
Thanks.
~Antonio
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Where the Answers Are, and have
Right, we did thing of all those same issues and none of them apply.
1) whether encryption is installed server side and if that's a problem. (We
don't run encryption on this server)
2) if there's an output file, if that directory exists and is writable. (The
macro is actually pushing a value to
The Minimum API Version is set to 0 (zero) and we have nothing disabled. When
looking at the API log it does not show any issues.
Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
Yes, all the permissions are set correctly.
Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
[HP_logo]
Confidentiality Notice: This message and any
Just a thought - what are the permissions on the folder where the macro is
stored?
Thank you,
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America
Account)
Sent: Wednesday, March
Hi Antonio,
Its 7.6.03. As per my observation, the work info entries are the mails sent
via Email System. Meaning, when an email sent from Email System, a copy
will be saved as work info. Also, on the CAI:Events, the error statement is
referring to Submitted date field.
On Wed, Mar 20, 2013 at
Nothing has changed on that form for over 13 years. It was last modified in Dec
2000 and the macro runs using a Remedy Administrator account so permissions
would not be an issue.
Regarding the Macro:
Here are the details:
We click a button on a GUI form that passes parameters to a script
It is set to 755 and the same permissions are on the macro itself, as well.
Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
[HP_logo]
Have you tried running it remotely?
Maybe it's trying to open the same RPC/TCP port as one currently in use.
On Wed, Mar 20, 2013 at 8:59 AM, Hennigan, Sandra sandra.henni...@usdoj.gov
wrote:
**
Just a thought – what are the permissions on the folder where the macro is
stored?
** **
Hello Listers,
ARS 7.6.03
SQL Server 2005
Windows Enterprise on a VM
I have been experimenting with table run process commands.
The scenario:
I have two tables on a form. One is populated with records the other is empty.
The populated table has a select button in the first column. Pressing the
Hello List,
Yesss, finally we are there. It took more time than expected, but
we can now announce that the Data Manager, new module of ARSmarts is
available.
With the Data Manager, you have direct access to the data of your AR
System applications, without going through the Remedy GUI
Hi All,
I can see a user 'Orchestration Admin' in people form being alloted a fixed
user license.
I am not sure what the user does and in case there is a scenario where we
need that fixed license made available to one of the developers, can we do
so.
I need to know what tasks does this user
That is what we thought as well and we use don't pass in any TCP or RPC Port at
all to the macro.
Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
Thank you for your response!
ARS services were stopped. DBA copied/moved database. Upon completion of move,
the client TNSNames.ora was modifed to reflect the db change then ARS services
started.
It was scary how easy the process ended up being (probably due to a good on
site Oracle DBA) The
Chris,
The first thing to look at is the error you are getting - error 90.
This error is a connectivity error. It is returned whenever the caller of the
API cannot establish a
connection to the remote environment.
You have spoken about logs and such but this error indicates to me that there
I think (but am not sure) that's a user for integration with Atrium
Orchestrator / Cloud Lifecycle Management.
Did you install your system via the Pre-configured Suite Stack Installer? The
SSI includes default users needed for Proof-of-Concept (POC) demos, but if
you're not using all of the
Hi,
The system was not installed with stack installer. Also we are not making
use of AO or CLM as well.
I just need to be very sure about removing the fixed license though. I can
test the same on dev environment but not very sure what all things should I
test once I remove the fixed license from
Maybe not a big deal but I wrote a V B/CrystalReports package that accessed the
Remedy database directly thru API, and generated 6 kinds of reports x 70
addressees in 1 hr.. The method recommend 'by others' was to use
IMacros/VBscript and emulate keystrokes (notoriously fragile) within the
ARS 7.5, custom applications
I've been asked to scope out creating an approval process that is something
like:
requester level 1 approver level 2 approver provisioner (person who does
the work after approved)
I'm thinking the level 2 approver and provisioner would use write licenses, but
Alan,
I say 'good'...I have never been a fan of key stroke automation...api level
is SO much more reliable. I don't need the code, but thanks for the offer
to the community at large :)
On Wed, Mar 20, 2013 at 12:23 PM, Alan Truelove truelove.a...@yahoo.comwrote:
**
Maybe not a big deal but I
this may sound backward .. but it worked for us.
We don't have same issue. Our 7.5x to 7.6x macro is not executing the std out
error, otherwise macro works fine. What we did was continue using version of
the macro we upgraded from (6.3p 20) runmacro - until we/bmc can resolve the
issue. The
I have a few users who's User Tools just shut down after a while. This seems to
happen during idle time (lunch, bathroom break, meetings etc.) but when they
come back their Remedy User tool session is completely ended. There is nothing
in the system logs saying why the program closed and there
Hi David,
None of the approvers should need a write license. The approval engine is
an exception to the the normal write license requirements. I think BMC
understands that almost anybody in an organization can be an approver for
some process or another have built in this flexibility by not
Ø approval engine is an exception to the normal write license requirements.
Clarification. Currently, that exception is only granted when Approval is
utilized within a BMC provided solution (e.g. Incident, Change, SLM, etc.).
When used with custom / bespoke applications, the exception is not
Um - David Easter can correct this if I'm wrong, but Approvers DO require write
licenses UNLESS they are using one of our OOB apps - Change, SRM, Asset,
Release.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, March
I've come across an odd Crystal issue.
I created a report in a test environment. The report is too long for one row
on a 11x17 landscape setting so I make the report be displayed on two rows.
The crystal report is pointed at a pre-qualified remedy view form which I built
based on a custom sql
I'm wondering if anyone has experienced this same Oracle issue...
I've installed CMDB 7.6. The documentation states Oracle-Cursor-Sharing needst
to be set as SIMILAR for installation.
SLM 7.6 installation states Oracle-Cursor-Shareing needs to be set to FORCE.
Which setting should be
Good to know, thank you for the clarification. Strike my previous remark
from the record and your inboxes.
Question... Is there any place were this is clearly stated? Ideally not
in a a bunch of legal mumbo jumbo. To be honest I haven't looked but made
my assumption off of knowing how things
I wonder at what point does BMC stop putting effort into managing their
customers who are prone to sharing these types of ideas, product
documentation, ERDs, and just let their customers try to support their
business in a cost-effective manner. I am sure David has more important
things to do
It is force. Not similar it was a documentation error
Sent from my iPhone
On Mar 20, 2013, at 16:17, Oscar Herrera oherrera...@yahoo.com wrote:
**
I'm wondering if anyone has experienced this same Oracle issue...
I've installed CMDB 7.6. The documentation states Oracle-Cursor-Sharing
Oscar,
The best setting for Oracle-Cursor-Sharing is FORCE. This is true for ANY AR
System installation.
Now, there is one exception to this. If you want to run Oracle in
case-INsensitive mode - which is fully
supported from the 8.1 and forward versions - you must set
Oracle-Cursor-Sharing
Hi,
I am developing code for data in AD to sync with People record. So in that
process i am struck with a small problem.
I created a vendor form to bring the LDAP data and creating a escalation to
push new records into People form. But in the vendor form i only have a Manger
name but i don't
Could you just have the escalation push the Manager Name and then run a filter
on People to look up the corresponding Manager Login ID in the People form? I
am not extremely familiar with ITSM just yet but if you set the execution order
correctly I think that should work (assuming of course
If you create a staging form between the two then you can validate specific
data to eliminate this issue.
-Original Message-
From: rajkiran Alle rajkiran...@yahoo.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Mar 20, 2013 6:33 pm
Subject: Active Directory Integration Problem
Hi,
I
Tommy,
Before you get too deep in debugging this, you might suggest that these
users lock their machines when leaving the office: some wise-guy may be
closing the tool.
Sometimes the simplest solution is the most effective .
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From:
When in this situation, I will generally use a display only form as a
filter rather than interacting with the People form directly.
the process goes like this
LDAP Vendor Form (AD Data)-- Display Only Form (DataShaper) -- CTM:People
In my DataShaper Display Only form, I have filters that
In the Knowledge Management Console under Manage Knowledge Sources, trying to
get a grasp of the purpose/benefit of performing ad-hoc re indexes. Have tried
reading through the BMC Knowledge Manegement Admin Guide and it seems to cloud
the waters for me. Anyone offer any insight into this
306 error itself explain value does not fall within specified limit. Did
you add any field and changed length to unlimited? If you made this change,
you may have to update Sys:ApptargetData with respective field.
I hope the problem is with any specific SRD in which you define fields
within AOT?
The best practice is to bring data from AD over to vendor form, then push that
data as it is on a regular form (staging), do all these validation on staging
form.
You have to build your logic like when your data is being pushed to staging
form for every record you have to query vendor table
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