Hi
The response button on the ITSM home page when using Google Chrome is not
showing. It can be viewed when using Internet Explorer. Any assistance would
be appreciated.
[Description: EOH CMYK small]
Fazila Patel
Remedy Administrator
EOH Managed Services PS
tel: +27 (10) 241 7107 | cell:
**
Hi,
if you mean to identify new line(\n) and replace that with
another character we can do that using set field and REPLACE()
function
in set field --
REPLACE($Input String$, "
", "^")
eginput bmc
software
pune
The ARSList is simply the best!!
Steve, many thanks for what you have done! I never expected anyone to write
something to solve the issue. Your time and effort is greatly appreciated!
At the risk of being a cad, how easy would it be to allow the user to
determine what the replacement string
Dears,
Please I need your support to provide me with a document that illustrate the
practical full cycle to create CRQ and how this will effect on Asset management
specially In Inventory value.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology |
What Jittu said has worked for me on ARS 7.5. Note that you have to open the
expression editor (the expand button on the value) to do that - you can't enter
the line return or even cut paste
directly into the value for the field.
David Durling
University of Georgia
From: Action Request
Hello Matt,
I've recently been working on this myself. There are a couple things
to look at, one being what is provided by BMC in KA286851
https://kb.bmc.com/infocenter/index?page=contentid=KA286851is
incomplete. There is no interceptor, unless it's in the uncompiled C code
somewhere. I
Hi,
I think I'm missing something when trying to add new columns to Incident
management Console table.
I have added columns into the watch list form and data values appear into
console after selecting watch list only. However field is available for other
options like Select My Group/All
Hi Gajanan,
I ran into this a little while ago. The base form for the table is the watch
list and workflow changes this to the Help Desk form. The table in the
Incident Console or all tables for that matter references the Field ID. In
order for this to work the field added to the watch list
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Has anyone out there successfully configured Atrium SSO using Kerberos
authentication? I have been working with BMC since mid-March. Any tips tricks
that can be shared will be greatly appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
I would recommend Java Systems Solutions SSO product. I am sure the people
there will get you up and running in short order J
http://www.javasystemsolutions.com/
Cheers
Ben Chernys
Senior Software Architect
logoSthInc-sm
Canada / Deutschland
Mobile: +49 171 380 2329GMT + 1
Thanks for the help Brian,
But I got most of it figured out,
I just walked through the code line by line (extracted the .java file in the
SSOAuthenticarot.jar file)
And found that I had not set up the environment variable that points to the
areasso.config file correctly.
I had set it up as a
AR 7.6.4 sp1
Just to be honest, I stole the summary of this issue from
jshymanhttps://communities.bmc.com/people/jshyman but the answer to this was
concerning Analytics and I could not find another thread so here goes.
If a user logs into Remedy using all lowercase then AREA LDAP checks with
Tommy,
There are MANY a threads on this in the past. Mid-Tier you can do some
JavaScript that moves it to lower case, but alas, I don't believe there is
anything you can do with User Tool other than bonk them on the head and say
I told you lower, do it now'
On Thu, May 30, 2013 at 9:57 AM,
Doug,
Please consider it done :)
https://communities.bmc.com/ideas/2113
On Wed, May 29, 2013 at 11:07 AM, Mueller, Doug doug_muel...@bmc.comwrote:
**
Correct, there is no way to manage this file in terms of size or circular
writing.
** **
This file is considered the equivalent of
For Mid-Tier you can add a simple On-Change to the login field to lower case
it.
In login.jsp, approximately line 132, (the line of input
name=%=Params.USERNAME% ) add in onChange=javascript:this.value =
this.value.toLowerCase();
to the HTML element.
For the User tool you can create an
Thanks LJ, I was really going for sanity check with the UT login. I really
didn't want to chase that rabbit, with my luck its probably duck season anyway.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, May 30, 2013
Outstanding! Thanks Fred! I was instructed by management to leave the UT login
alone as we are encouraging more and more people to use the mid-tier. I have
applied and tested the on-change that you supplied and will be moving that into
production tonight for mid-tier logins and get to implement
Sandra,
What you need to achieve is Integrated Windows Authentication. What BMC
are proposing is deploying part of the protocol, so you're bound to find
instances where it doesn't work. Microsoft have tried going Kerberos
only and couldn't make it work; there's some documentation on their
website
Hey fellow listers,
I had a quick questions in regards to certificates in Asset Management within
Remedy ITSM 8.x. Is there a way to manually update the number of deployed
licenses without actually deploying or removing a CI. Thanks.
-
Mathew Welborn
Commercial Software
John,
I have often wanted to ask you this question
'What is it that the BMC Provided SSO doesn't offer that your solution does'
I don't want this to be a marketing sales pitch for your product by any
means, but you consistently balk at the community sso solution, and allude
to its
I know this isn't directly in response to your question (which seems to be
resolved by some other folks) but I've encountered the exact same problem on
Remedy using Microsoft SQL Server so I think it's an ARS defect and not related
to the underlying database's preferences. My workaround was to
I'm not so sure I would call it a defect as much as I would call it a lack
of feature.
Remedy is case sensitive with its logins. That is a 'feature'. A really
nice feature would be to have a configuration option to turn that off and
make it case insensitivebut I don't think you could really
Yes on both counts Peter.
I'm also thinking that it should optionally grab login names and
auto-replace them with user001, user002 and have an options file or gui
so you don't have to remember the command line.
It's in progress...
On Thu, May 30, 2013 at 4:36 AM, Peter Joran ppjo...@gmail.com
Good morning everyone.
I designed a quick report for our techs where they can query for a record,
select it, click the Report button, select the report definition, and print
it. I had to put the report def on the PCs that need to run the report.
I would like to make this process more automated,
Lj
You raise good points. On postings to BMC DN I often mention the open source
solution, and suggest that if one does not want to pay for a solution, then the
open source solution plus some other external tool is a good step forward
versus wrestling with a rebranded OpenSSO.
One of the
I have personally always modified the login.jsp to not prompt for the
authentication field, mainly because it confuses most users, so in my
solutions, they don't have the ability to do a 'post' to the login servlet
via my jsp pages and provide the proper 'key'that is of course assuming
they
Thanks All for the input. A combination of all your thoughts provided the
final resolution.
Joe, you had a good idea that will probably work, but I first tried Tricia's
method and had good enough results to work it out using no new TMP_Fields.
Jittu, I'm on 7.6.04 and originally tried the
Ray,
You never indicated what your database is, but I am going to say that I think
it is either MS SQL or Sybase.
Why? because there is a little issue with those databases with a particular
character sequence that if you
have it in a string, it eats part of your string.
If you have the
Doug;
As usual, you are dead on. I will incorporate the LTRIM. It really does
make better code. AND yes, it's MS-SQL.
Thanks for the follow-up.
You da man!
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent:
Lj
Removing the input for authentication field is a great step forward for user
friendliness. We replace the BMC login page to provide a polished entry to Mid
Tier with options for LDAP, Windows credentials, and AR System login (because
it removes the AREA LDAP hassle).
But removing a field
HmmmI would be curious to see if the the key is available to me, as a
user...because the key isn't actually stored in the JSP...it's stored on
the Mid-Tier server config...yes, true, if the key was compromised I'm
sure it could be 'faked', but does an end user actually have access to that
It's interesting the way you mentioned that some companies operate, because
I've seen other companies take the opposite approach. Since we're all beyond
capacity of our work loads, and it is nearly impossible to hire someone, it is
viewed as being better to buy software (which still requires
Have you tried flushing Chromes cache? And reloading the page, just in case
there was a problem when initially loading the form?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Fazila Patel
Sent: Thursday, May 30, 2013 4:39 AM
Google Chrome is not a supported browser for Remedy product, the reason you
are noticing unexpected behavior. It may work with Hard cache delete but
that has not been tested.
Minimum Browser version
Firefox 3.5
The following additional browsers are supported.
Minimum Browser version
What you described should work in a way that you can view the report for the
selected records when these records are part of the search result and you
select the Report button from the search results.
In case you want to make the report run via AL, you will need to form the
qualification string
So, John, perhaps this is a good year for you to come to WWRUG (or others
from JavaSystemSolutions but it would be great to meet you in person) ?
A booth and let people kick the tires. No, we won't pay for you to come and
talk about your product, but we would love to listen.
Cheers Daniel
While it is not a supported browser, it does work almost as efficiently if
not more than FireFox. In fact from personal preferences, I prefer Chrome to
FireFox as FireFox tends to slow down once you update it with all those
unnecessary plugins, which sometimes in open uncontrolled environments,
hi,
We are running into a situation where few servers from the server group goes
down frequently. When we had a call with BMC they asked us to run the dbcheck
and we see the below entries in the log.
Overlay-Group: 0 /* Thu May 30 2013 22:12:27.5010 */Loading entry
point
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