Maybe they added that for those of us that wanted to complain about loosing
the Admin Tool in 7.5. They though if we clicked that option we would just
change our opinion. :)
We can't give BMC all of the credit though. That is an Eclipse option even
before BMC Dev Studioizes it.
Jason
On
It made me laugh! I can't wait for an evening with engineering this time
around!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 25, 2013 1:48 AM
To: arslist@ARSLIST.ORG
Hi,
Status Transition Rules live in the following form for Work Orders:
WOI:StatusRelationships
There are a number of Rules provided by BMC, some are Offline which means
these are the allowed Transitions (Enabled = disallowed Transition). There
is one record for every possible
Hello Everyone,
Environment:
BIGIP (F5)
2 servers -Websphere 6.1 http cluster on UNIX 6.1.7
2 servers -Websphere 6.1 jvm cluster on UNIX 6.1.7
1 server -ARS 7.5 Patch 4 with local 11g DB on Unix 6.1.7
We have a custom change form that include the following fields
Change Category
Change
In addition,
DBA verified no patches or adhoc changes to db. She was able to verify that
T51 and views are fine. She see no errors in the log.
This is only happening on 1 form, Change form. There are 423 directly related
objects.
User interface 7.6, Developer 8.1
I created an active link on a form (in Base mode) that would require a ticket
number to be inserted from the user if it were a certain type of ticket. Then
when that ticket was closed I had a filter that would notify a specific group
that the ticket was closed
Thanks,
Ron Young
“To the world you may be one person but to one person you may be the world.”
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dee
Sent: Wednesday, September 25, 2013 7:45 AM
To: arslist@ARSLIST.ORG
To update your custom forms and workflow in Best practice mode, you will need
to convert them to a Custom customization type. My guess is your custom forms
and workflow are all set to Unmodified right now. To convert them to custom,
right click on the form or workflow in the object list and
(Original Post with additions)
Environment:
BIGIP (F5)
2 servers -Websphere 6.1 http cluster on UNIX 6.1.7
2 servers -Websphere 6.1 jvm cluster on UNIX 6.1.7
1 server -ARS 7.5 Patch 4 with local 11g DB on Unix 6.1.7
We have a custom change form that include the following fields
Change
Todd,
Thanks for the quick reply. This is actually an Overlaid form. I even tried
right clicking on an unmodified form and the option to convert is not even
listed.
Thanks,
Ron Young
“To the world you may be one person but to one person you may be the world.”
-Original Message-
Figured it out...I went back into Best mode and was able to right click on an
unmodified form to convert to custom if I decided but I can't the overlaid.
What to do...what to do???
Thanks,
Ron Young
“To the world you may be one person but to one person you may be the world.”
-Original
Another something for you all...
Is this new (may be new to me)...something that just got added to 8.1 dev or
have I just not been seeing it. I clicked on a field on one of my forms in Best
mode and under properties it has a box with 2 drop down boxes
Permissions - Overlay Type: (No overlay,
Yup...go look in the documentation regarding 'granular overlay' :)
On Wed, Sep 25, 2013 at 7:55 AM, Ron Young rpyo...@southernco.com wrote:
Another something for you all...
Is this new (may be new to me)...something that just got added to 8.1 dev
or have I just not been seeing it. I
Actually the status transition rules work in reverse - if the record is
enabled, that role cannot transition from the from status to the to status. At
least last time I looked it needed to be disabled to be allowed. But that's in
7.6.03 - not sure about more recent versions.
- Original
Please look into this:
https://docs.bmc.com/docs/display/public/ars81/Granular+overlays
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 25, 2013 7:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overlay
**
I would but I don't have a login.
Thanks,
Ron Young
To the world you may be one person but to one person you may be the world.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, September 25, 2013 9:33 AM
To:
LJ,
Hmmm...I guess that's a Yup to it's always been there. That's odd...I wonder
why I am just now seeing it.
Thanks,
Ron Young
To the world you may be one person but to one person you may be the world.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Ronald,
You can create a login without the need for a support ID...so no inability
for you to be able to get to the docs :)
On Wed, Sep 25, 2013 at 8:42 AM, Young, Ronald P. rpyo...@southernco.comwrote:
**
LJ,
** **
Hmmm…I guess that’s a “Yup” to it’s always been there. That’s odd…I
Todd,All,
I performed a little test...I guess to just make me feel better.
I created 2 test forms...1 in Base mode which came in as Unmodified and then
the other in Best mode which came in as Custom. I was not able to see the
Best-Custom form in base mode..understood. I was able to go into
Ok...go into the overlaid form, convert any object that is 'custom' to
'base' with a right click...save the formdelete the overlay, then right
click and convert to custom
this will loose any changes made to the object in the overlay, but once
converted back to custom, you can re-make
Wow...so is it best to work on a custom form or overlay. I watched the video
from Kiran and understand it a little but now I am just like ok...custom or
overlay?? I just don't want to lose anything.
Thanks,
Ron Young
To the world you may be one person but to one person you may be the world.
Hi all,
I just noticed this function in some of the out of the box AR System Report
workflow. I was not aware of it and figured there might be a few other
that are not aware of it either. Looks like it could be pretty useful.
https://docs.bmc.com/docs/display/public/ars81/Functions
Thanks for this!
Sent from my iPhone
On Sep 25, 2013, at 9:34 AM, Jason Miller jason.mil...@gmail.com wrote:
**
Hi all,
I just noticed this function in some of the out of the box AR System Report
workflow. I was not aware of it and figured there might be a few other that
are not aware
That makes sense. I only checked 'SYS:Status Transition Rules'. At first
I though why are the WO rules not in the same location as other ITSM rules
but realized WO being part of SRM it was designed to be able to stand
alone. Although there are SRD rules in SYS:Status Transition Rules so at
this
Everyone,
I've been working with Remedy in a custom development context for a very long
time, and I'm now preparing to start a new gig where I'll be working with ITSM
for the first time. I've gotten rather lucky in that the shop I'll be working
for has both custom development work (which I
Thats for the information will have look at it
Learned something good from the gurus out here:-)
Regards
Rajesh
On 25 Sep 2013 22:22, Jason Miller jason.mil...@gmail.com wrote:
**
That makes sense. I only checked 'SYS:Status Transition Rules'. At first
I though why are the WO rules not in
Ron,
The chances of your code being overwritten by BMC is really slim to none
unless you are using naming conventions that would be used by BMCso
leaving things at base doesn't really matter in that case...but
honestly...if it is YOUR code, it should be a Custom object...if it's BMC's
code, it
This is what I have found,
All the active links that are doing a Change menu, based on selecting a
CATEGORY then the appropriate Menu is attachment to ITEM, seem to be corrupted.
On modifying one of the Active Link, I got the following error of
missing/removed group id 47, 107, 119. (See
So could Close All Perspectives be renamed to Become a Bum?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, September 24, 2013 10:57 PM
To: arslist@ARSLIST.ORG
Subject: OT - It is time for WWRUG!
Maybe you use that when you are ready to retire? Or ready to die...
On Wed, Sep 25, 2013 at 12:18 PM, Joe D'Souza jdso...@shyle.net wrote:
**
So could Close All Perspectives be renamed to “Become a Bum”?
** **
Joe
** **
--
*From:* Action Request
H
i Folks,
Does anyone have a workflow technique for detecting the type of browser
that the Mid-tier user is using? I want to try to adjust the view based on
the browser type.
Thanks.
Larry
ARS: 7.6.04 SP3 201201302357 on Solaris 10
Midtier:
7.6.04 SP3 201208101612 Hotfix
on Tomcat
Tomcat:
Dee,
If you have not finished modifying the active links, please export the existing
definition of ones you are
modifying and then modify them. So, you have a record.
When you have an active link (or anything with permissions), you can define
permissions, but they have
to be to legal, actual
LG,
Have you tried $BROWSER$.
This keyword has existed for a while.
Here is an OLD KB article
https://kb.bmc.com/infocenter/index?page=contentid=KA335773actp=searchviewlocale=en_USsearchid=1380139054044
that gives examples of the return from this for ARS 5.0 through 6.0 I TOLD
YOU IT WAS
Ron,
EVERYTHING you do in the overlay mode. In overlay mode, there are CUSTOM
objects that are new things
that you have added and OVERLAID objects that are ones you have overlaid from
base.
If there is anything in base mode that is not from BMC, you should convert it
to a custom object (you
Is there any way to get an object that was created in Base Mode to
Custom in Best Practice (and NOT Overlay?) Would the BPCU come into
play to do this?
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Hi Doug,
Thanks for the reply. That certainly sounds like exactly what I was looking
for. I had forgotten about that keyword.
I tried to view the article that you referenced but I got Article Not
Found. Must be REEEALY old. ;-)
The documentation for $BROWSER$ says this:
The browser (Internet
Yes, just right click it and select Convert to Custom. That option was
not present in 7.6.04 so you will need at least Dev Studio 8.0. Unless it
was added in a patch?.?.?
BPCU is more or less a one time thing to identify and/or convert your old
pre-overlay definitions into overlay definitions.
That seems to match what I am seeing. You might be better off running some
JavaScript to capture the browser.
The top three entries are non-IE
1:52:58 - Android / Chrome
1:53:29 - Win 7 / Chrome
1:57:16 - iOS 6 / Safari
Firefox shows as Netscape7 but it is not (knowing) pictured below.
[image:
Thank you Doug.
It had to be manual because not all was corrupted, only 10 of 15, didnot know
which ones had the issue.
I kept the old as record, and made notes in the Change history of each changed,
and tracked with Service tickets. We get audited for change alot; so document
document.
LOL
I'm not closing my perspective on that one anytime too soon :-)
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, September 25, 2013 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - It is
Hi Jason,
JavaScript was where I was heading with my first post. Can you help me get
started with that? Do you have any examples? Where does the JavaScript go
and how do you get the results back into workflow where you can do stuff
with it?
Thanks.
Larry
On Wed, Sep 25, 2013 at 5:03 PM, Jason
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