Re: MPS AR Remedy Restore Tool 2.6

Hi, The 'SG Ranking Server Name to Update' field will contain the Server Name in the Ranking form records (old Server Name from the previous environment i.e. source Server) that you require to be changed to the current Server as shown in the 'AR Server Name'. E.g. Source Server Name ('SG Rank

Midtier Application connectivity issues

hi Listers, I once again need help on one very special issue. And its going be a long email apologies for that in advance. Our architecture 1) About 50 concurrent users 2) Software Mid Tier Load balancer 3) 2 Midtier servers 4) 4 Application servers 5) 1 Database with remote repl

Re: Midtier Application connectivity issues

Would it be possible for you to point the mid-tier servers directly to the app servers to test, bypassing the load balancer in-between the mid-tier and the app server? We've had similar issues in the past, and BMC suggested trying that. Of you stop getting the errors you will know it's that load

HPD:INC:NTCustConfirm_851_SetTag in ITSM 8.1

Good morning, I think we've identified our first defect with ITSM 8.1 in our user testing phase. It looks like the filter above isn't firing, so the customers are not being notified. The cause appears to be the Run If portion. Here's what we see in 8.1: ('Status' < "Resolved") AND ('z1D Cha

Re: INC:NTCustConfirm_851_SetTag in ITSM 8.1

Hi, I believe the intention was not to have multiple notifications sent to the end user from both SRM and Incident and only one application generating the notification. If a user creates a request from SRM, they receive the notification from SRM only. Previously it was necessary to disable the a

Re: HPD:INC:NTCustConfirm_851_SetTag in ITSM 8.1

Under Incident Rules, there is an option to set "Create Request on Submit". Try selecting "No" to see if that meets the criteria of the filter in question. We are new to SRM (8.1), but we found out that when an support agent updates the work info of a ticket and marks it public, it is supposed t

Re: HPD:INC:NTCustConfirm_851_SetTag in ITSM 8.1

Based on this email and the earlier one from Carl, it makes sense that it would work this way. However, it is also self-defeating because it removes your ability to do surveys on Incidents created by the service desk team over the phone, and it also removes the ability for the users to look up

CMDB 8.1 Status bug?

I have run into a potential bug in Atrium 8.1. BMC, in its infinite wisdom, decided to disperse a lot of fields that were once on BMC.CORE:BMC_BaseElement to BMC.CORE:BMC_ComputerSystem and a new form AST:Atributes. Additionally, they renamed BMC.CORE:BMC_ComputerSystem AssetLifecycleStatus to s

Re: CMDB 8.1 Status bug?

Did you also notice that the form structure changed in CMDB 8.x? Rather than a relatively flat structure, what you have now is nested joins (as deep as 6 levels) that mirror the structure of the CDM. So that, at least in part, explains the more relational data structure you're seeing. I can see

Re: CMDB 8.1 Status bug?

Can you provide an example of when you use the Asset Lifecycle Status in a reconciliation job. I have never had a customer include this in their request of fields used in the Identity or Merge jobs. -Original Message- From: Ortega, Jesus A To: arslist Sent: Thu, Jan 16, 2014 11:32 am

Re: CMDB 8.1 Status bug?

Yeah :: another bug:: do not uninstall the application Web services: (BMC said too to fix an issue with integrator) -- now we are stuck. one application (the uninstaller) says the application is not installed, the installer application says "it is already installed"... so which is it.. BMC is havi

Re: CMDB 8.1 Status bug?

Here is the scenario: · I have a dataset that receives assets from a SAP system. When the CIs get there they are in Received status. · Our Asset Admins will update information on the newly created Skeleton Record. When the CI is ready to go to the public, it is set to In Invent

Re: CMDB 8.1 Status bug?

This is a process issue and not a reconciliation issue. The concept of not merging CIs into BMC.Asset until additional non discoverable data is available does not correspond with ITIL configuration Management logic. You should be able to use another CMDB field to drive this, even if you have to

OT: Is anyone on the ARS List getting emails from this site?

Is this Referral Key site legit? Or is it some sort of a spam? Joe _ From: mem...@referralkey.com [mailto:mem...@referralkey.com] Sent: Thursday, January 16, 2014 12:07 PM To: Joe D'Souza Subject: Shyle Networks LLC Hi Joe - It's Kevin O'Donnell, I'd like to send business you

Re: Is anyone on the ARS List getting emails from this site?

Joe, I didn't receive it so the email must have been directed to specific individuals. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 16, 2014 12:49 PM To: arslist@ARSLIST.ORG Subject: OT: Is anyone on the

Re: OT: Is anyone on the ARS List getting emails from this site?

I got one. Kinda wondering the same thing. Why not use LinkedIn or one of the existing sites? Rick On Thu, Jan 16, 2014 at 9:49 AM, Joe D'Souza wrote: > ** > > Is this Referral Key site legit? Or is it some sort of a spam? > > > > Joe > > > -- > > *From:* mem...@

Re: OT: Is anyone on the ARS List getting emails from this site?

Those were my exact thoughts. I found 3 emails in my contact list that have a datatrend.com domain in it, so wrote to them to verify that Kevin is indeed a real person and not a bot. I'll let you'll know if I hear back. Thanks Rick.. Joe _ From: Action Request System discus

Overlay Fields vs Unmodified Fields

I overlaid Out of the Box form and View and then Overlaid a field that I wanted to change the Display properties on. Upon further inspection, it looks like I can just update it while it's in Unmodified state as well as same as if it were overlaid. So my question is, is the only reason why we

Re: Overlay Fields vs Unmodified Fields

Overlays are not just used as a tag although that could be used by you as a secondary purpose. The primary purpose of overlays is to have the system keep track of the change made to the original code content, while preserving the original code as the original code so that upgrades are a little

Re: Overlay Fields vs Unmodified Fields

Lisa, There are two different 'types' of overlayone is to add the field to the view overlay, which allows the display properties of the field to change. The other is to right click and 'Create Overlay'...this one allows you to change non display related properties. It is not necessary to have

Re: Is anyone on the ARS List getting emails from this site?

I got one. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 16, 2014 12:49 PM To: arslist@ARSLIST.ORG Subject: OT: Is anyone on the ARS List getting emails from this site? ** Is this Referral Key site l

ITSM 7.6.4 Defect with Double Quotes

Good afternoon, I thought I'd run this past you all. With BMC moving toward using a lot more run process types of workflow, I've noticed several things failing and I wanted to see if anyone has identified a good fix other than us customers doing a full code review of ITSM and building error ha

Re: ITSM 7.6.4 Defect with Double Quotes

Hi We experienced the same thing. The problem has been identified as defect SW00424436 and BMC has provided a hotfix for this. This hotfix includes a updated to several Active Links, Regards Marika René From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Beha

Re: ITSM 7.6.4 Defect with Double Quotes

Thanks. I'll check out the hotfix. As an update, I just tested on 8.1 and the system ignored the double quotes there. I didn't turn on logging yet so I don't know if they are using a run process or not. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System dis

Re: [EXTERNAL] ITSM 7.6.4 Defect with Double Quotes

Shawn: We reported this defect as well with our 7.6.04 installation, and it seems to happen with ANY kind of related ticket you create via Create Related Request under Quick Links. There was also a problem with a single quote in the Summary or Notes field also truncating everything past the fi

Re: ITSM 7.6.4 Defect with Double Quotes

This was addressed in a service pack I believe (to encode and decode " and ; from certain data ) Regards, From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, January 16, 2014 1:54 PM To: arslist@ARSLIST.ORG Subject: ITSM

Re: ITSM 7.6.4 Defect with Double Quotes

I would have hoped it would have been a part of an ARS service pack since it's a potential security risk overall, but I'm on 8.1 Patch 2 on the system where this happened so it makes sense that it was addressed as a part of an ITSM service pack. Thanks, Shawn Pierson Remedy Developer | Energy

Adding language pack on existing 7.6.04

Hi When we started working with Remedy didn't we install any languages other than English - stupid I know. Now we need to add all of them on the existing environment. I would like to get your - oh mighty ARSList members - experiences of doing this and what those where. How long did the actual u

Hash file and BPCU

Is there an official download page to get the BPCU and latest Hash file. Or are they just barried in Communities discussion threads? Ken. Confidentiality Requirement: T

Re: CMDB 8.1 Status bug?

It’s still a bug. If you are not properly updating the underlying forms and keeping them in synch with the input form, then this is a bug. Here’s another problem with status not working: Business Objects’ ITSM universe relies on the status as well from BaseElement. So your BMC Analytics reports

Best method to archive ITSM data

Hi List, Greetings! Hope you all had a great holidays! Here I go with my query - What do you think? which is the best way to archive ITSM data ? I tried OOTB archival process but its damn useless and need to do a hell of work to archive ITSM data module wise. It seems like a feature but it eat

Re: Adding language pack on existing 7.6.04

I have never added languages to ITSM after installation so I am no help there. I question adding all languages though. Each language equals a new view to the ITSM forms and can be considerable overhead. It is my understanding this is why BMC recommends against using the Suite Stack Installer to

Re: Adding language pack on existing 7.6.04

Also ... Do you have your Oracle installed for UNICODE? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 16, 2014 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Adding language pack o

Free trial announcement: ITSM and Atrium CMDB Web-based training

Rapid Technologies is excited to announce a free trial program for the following best-in-class Web-Based Training (WBT) for using Remedy ITSM v8.1: * Using Remedy Service Desk (IM/PM) v8.1 * Using Change and Release Management v8.1 * Using Asset Management v.8.1 * Using Service Request Management

Re: Best method to archive ITSM data

I don't have the answer but I recommend voting on the Idea Remedy data archiving to let BMC know that customers are looking for an out of the box solution. Jason On Thu, Jan 16, 2014 at 1:13 PM, James Smith wrote: > Hi List, > > Greetings! Hope you all h

Re: Upgrade from 7.6.4 to 8.1

Some information related to order of installation. https://docs.bmc.com/docs/display/public/ars81/Installing+the+next+AR+System+server+in+the+server+group On Tuesday, January 14, 2014 9:49:22 AM UTC-8, Sanford, Claire wrote: > > ** > > If all I want to do is upgrade ARS and SRM from 7.6.4 to 8.

Reporting MTTR in ITSM 7.6.4 from SRM?

Hello all, I am looking for a way to report MTTR of incidents with excluding the time for which it was in PENDING status. I think that that data is held some place on an SLA form/field, however, I cannot find it. This is because when you open the SLM Status details (from a closed incident) on

Re: Best method to archive ITSM data

We have an archiving solution ready and tested. It can automatically create Archive forms and follows customer set rules on archiving. It also offers restore and the set of forms belonging to root requests can be changed so that additional bespoke forms will be included. Web page updates

Re: CMDB 8.1 Status bug?

Jesus, This is not considered a bug. The AssetLifeCycle status field has been effectively moved from the CMDB forms and placed on the AST:Attributes form. The Status field you see is just the leftover core field that is not being used. From what I've read, I don't think there is any plan to use

Re: Adding language pack on existing 7.6.04

Hi Yes - We have Unicode set for our database. /M -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: den 16 januari 2014 22:47 To: arslist@ARSLIST.ORG Subject: Re: Adding language pack on existing