Obviously, 5% of 296,410,404 is a lot more than 16,692 so another way to
look at it:
10% 296410404 * .10 = 29,641,040.4
5% 296410404 * .05 = 14,820,520.2
14 million is a lot higher than 16 thousand...
CRAIG CARTER
From: Action Request Syste
A transaction log is a log of transactions-it will continue to grow over
time until it is backup up/truncated.
You need to set up a database maintenance plan to regularly backup your
database (includes the log file). Otherwise, it will continue to grow
over time until you run out of disk space
We're using CSS 5.x and had the same problem when one of our agents did
a reply all within a ticket. We simply built a filter that fires on
submit or modify to SHARE:Email that replaces occurrences of our server
Email address with "" (nothing). This allows others in the message to
go but removes
We have the same setup--and problem. We basically set up filters to
check for certain text in the email do not send the auto-reply when
found:
"Out of Office", "Undeliverable", "Symantec Antivirus", etc.
Every once in a while, something new slips through and you have to
adjust your filter(s). W
We're in the process of purchasing JSpell. I've spoken with other people
who have used it with Remedy and I also discussed it with one of their
technicians. It's pretty easy to implement and it's low cost as well.
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList
Form-Current View-Properties
The appearance and menu access tabs control what is available. It's
probably the Web Toolbar that you want to set to Hidden.
//SIGNED//
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kais
You could modify it with a resource editor but it wouldn't survive a
reinstall and you would likely have to redo it when a new version is
released. You would also be modifying a program that is protected under
copyright laws.
If your intent is to intercept the login and do something else with
Gordon,
You wouldn't want to use the "T" tables-you would use the associated views
that are automatically created based on those tables.
We're using SQL Server Reporting Services and we access the data directly
most of the time using the SQL ODBC driver. Advantages are you have total
contr
You do need the extra $ at the end of the Request Region field so it's
fixing that-your original entry is not valid.
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Wednesday, April 18, 2007
Make sure you have the button labels defined in the attach fields tabs for
the actions you want available.
On the display only web form, you have to click on the actual attachment in
the pool before the additional buttons are displayed. The add button is the
only default one shown.
Another thing
Flushing the cache is how you do this in v6.3 and it should work!
Double-check your work.
CRAIG J. CARTER
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE
Sent: Thursday, March 01, 2007 1:18 PM
To: arslist
Simple--use ViewFormServlet and provide the username and pw fields for a
guest account within your system. Recommend you use a jsp redirect file to
specify the parameters and call the jsp file.
We do the same but have our forms inside iFrames. We updated the Remedy
midtier style sheet to match t
Bob,
We have the same setup.
All we do is backup the production database, copy it to the dev server, stop
the Remedy services on the dev server, and restore the prod database backup
to dev. Afterwards, go into Enterprise Manager and set the ARAdmin account
to dbo and public for the dev database
Just use an active link that fires on interval and set to lowest value (3).
It's next to the button action.
You can outrun it if you type fast but we're dynamically updating text
fields based on entries in other fields and it works great. It may work for
you.
//SIGNED//
CRAIG J. CARTER
.unt.edu/helpdesk/>
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Friday, January 26, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Q: ARS 7.0.1 Patch 1 - Any Issues on Windows Server 2003/SQL S
I'm setting up a whole new batch of servers with ARS 7.0.1--operating system
is Windows Server 2003, database in SQL Server 2005, midtier using IIS 6 and
ServletExec AS 5.
There is a patch 1 available for this version. Does anyone know of any
problems with this patch level on this configuratio
This is normal when using the ARODBC driver. Your options are to either
pass the parameters from within Remedy when calling the report or use the
standard ODBC driver instead of the AR ODBC driver. If you go with the
standard connection, you'll have to do your own conversions for the database
fie
quest System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Wednesday, January 10, 2007 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Q: Recommended Spell-Checker for MidTier
**
We need to implement a web-based spell checker for our midtier forms as
uct Manager, Service Management Business Unit
BMC Software, Inc.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Wednesday, January 10, 2007 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Q: Recommended Spell-
We need to implement a web-based spell checker for our midtier forms as soon
as possible. We've been evaluating JSpell. Anyone have any other good
recommendations or experience on web-based spell checkers that you have
integrated with Remedy-based forms?
//SIGNED//
CRAIG J. CARTER
We had this happen recently and it was actually a low space condition on C:
partition on the server. We cleared some space and rebooted the server to
fix the problem (Windows Server 2003, ARS 6.03 P16) -- we had regular forms
as well as display only forms that did not display properly.
To fix the
rom: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Tuesday, 12 December, 2006 22:09
To: arslist@ARSLIST.ORG
Subject: Q: Best Practice for ARS 7.0.1 - Install New or Upgrade?
We need to move our production system to new ser
We need to move our production system to new servers. We're currently
running ARS 6.3 P16, SQL Server 2000. Our choices are either to install
7.0.1 new and migrate all of our apps and data or copy the database over and
upgrade to version 7.
Personally, I'd prefer to install fresh and migrate
You can also change the collation sequence at the procedure level.
Case sensitivity doesn't seem to be maintained across linked servers between
procedures and tables. We had it enabled at the table level and it
maintained case sensitivity when the procedure was on the same server-it
didn't mai
We didn't implement a pop-up but we did implement an animated gif that
displays while the page is loading. All of our midtier content is displayed
within iFrames. We simply placed an animated gif in the top center of the
iFrame that displays a busy indication until the form is displayed on top of
**
No, the “qual” is not
needed. We do this a lot everywhere. Your problem may be the
Mid-Tier version. We’re on 6.3 and I’m not sure when the
&F parameter option became available.
I just built one this morning loading two
fields that looks like the following (values changed to )
**
…or just open the specific form and
look at the attributes for that field. The values should be listed there
unless it’s a menu. If it’s a menu, you can look at that once you
determine what menu is being used.
//SIGNED//
CRAIG J. CARTER
From: Action Request
System dis
Carter, Craig J Civ ARPC/DPD
Sent: 08 November 2006 16:18
To: arslist@ARSLIST.ORG
Subject: Question: Group Name /
Employee Name Change in CSS Time Out
ARS 6.3 P16
CSS 5.0.1
SQL Server 2000
Has anyone had experience updating group names when there
are a lot of assigned issues against
**
ARS 6.3 P16
CSS 5.0.1
SQL Server 2000
Has anyone had experience updating group names when there
are a lot of assigned issues against those groups? When set up, our group
names included the phone number suffix to make it easy for the agent to contact
that group as needed and when t
How are you planning on creating your notifications?
We simply enter the text how we want in the body and insert the fields we
want in the order we want them. If you open the entry window, you can enter
carriage returns and format the mail any way you want including any of the
fields you want fro
27;ll be interested to see whether the issue evaporates when we
(eventually) upgrade to 6.3 or 7.x ARS.
Thanks
for your ideas!
Doug
original
message:
Date:
Fri, 27 Oct 2006 13:53:34 -0600
From:
"Carter, Craig J Civ ARPC/DPD"
<[EMAIL PROTECTED]>
Subject:
Re: multiple attachments
**
ARS 6.3 P16
ServletExec 5.0 AS
Windows IIS
We’ve built several web applications that open new
windows (another Remedy form) to display informational messages, get feedback,
etc. Our customers are worldwide and many of them are using ISP-provided
browsers and tools that prevent _ja
Title: multiple attachments in pool on mid tier?
**
We’ve never seen this problem and we
use them all over the place in our midtier. We’re no longer on
6.0.1 either.
This may seem obvious but are you logging
into the midtier with the same permissions and have you verified the
permissio
We do this all of the time--backup prod and restore to dev (ARS 6.3 and SQL
Server 2000). The only thing you have to do once the restore is completed
on dev is to reset the existing ARAdmin login (enable dbo and public).
CRAIG J. CARTER
-Original Message-
From: Action Request System d
Christopher,
Nice analysis so far and I would appreciate it if you could post any future
findings. We're preparing to stand up new servers with version 7 (currently
on 6.3). We're currently using ServletExec 5 AS/IIS 6/Windows 2003 as well
and it sounds like we might want to stick with this conf
**
I just fixed this same problem a few days
ago. All I did was uninstall Remedy User and reinstall. It seems like the DLL
reference gets messed up. I actually installed the latest version 7 version
and everything worked fine afterwards (we’re on ARS 6.3).
Try that.
Craig Carter
**
Make sure you are opening the midtier
views in submit mode—Add is not a valid button unless in submit/modify
mode so it won’t show up in search mode.
//SIGNED//
CRAIG J. CARTER
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf O
Hi Stephen,
It's obviously a judgement call since I didn't perform any timing tests.
Since the ISAPI version wouldn't work with SSRS, we had little choice and
I'm basically passing on what the midtier support team said. We haven't
noticed any decrease in performance and it appeared to be faster.
s you
suggested. I do appreciate your help.
And ... you are right, it is working faster!
Urszula.
Carter, Craig J Civ ARPC/DPD wrote:
>
> Don't bother creating a separate website--it won't help. I tried all of
> that before finally figuring out what the problem is.
>
>
ate second website on the box and try to work RS of it. But
if there is any other than this solution, I would definitely try.
Thanks,
Urszula
Carter, Craig J Civ ARPC/DPD wrote:
>
> No, it works fine with 6.3 patch 16. I haven't upgraded to patch 18 but
> it
> shouldn't be
r Reporting Services
Hi all,
I have the same problem as Craig. I was using successfuly SSRS with Midtier
6.0. We migrated the server to Win 2003 and ARsystem 6.3. Now SSRS is not
working. Craig, do you mean, you downgraded Midtier to ver.6 to make it
work?
Urszula
Carter, Craig J Civ ARPC/DPD w
**
I’m not certain but this should be
stored in the report form as an attachment. We’re running 6.3 with ITSM
5.6 and the report form includes the case.arr report. You simply build the new
report and replace the current report with the new one in this form.
Open the Report form in Rem
@ARSLIST.ORG]
On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Thursday, October 05, 2006
6:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with
Overriding
The ‘TR’ and ‘DB’
qualifiers are used in the main filter condition. On submit to form F1,
filter B condition would be ‘TR.Column1’ = “X
Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Thursday, October 05, 2006
5:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with
Overriding
Are you using the transaction value for
Form F1? You may want to try ‘TR.Column1
**
Are you using the transaction value for
Form F1? You may want to try ‘TR.Column1’ since that checks the
transaction value being pushed to F1.
CRAIG J. CARTER
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Gopala Krishna Pe
From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Wednesday, October 04, 2006
6:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: C API --> Create
Ticket using Email: Category, Type, Item not working
**
You did
Title: C API --> Create Ticket using Email: Category, Type, Item not working
**
You didn’t mention the application
but are these valid values for those fields? In CSS, the value is generally “Uncategorized”
for the default value.
CRAIG J. CARTER
From: Action Request
System
I'm not sure there are any shared forms and that would be your first
question for Remedy Support.
We're running CSS 5.01 and also have ITSM 5.6 loaded. Our CSS "shared"
forms have a SHARE prefix while ITSM have a SHR prefix. My understanding
and experience is these applications were not yet inte
We've been using the 7.0 Admin tool, Migrator, and User Client against 6.3
P16 server since they were released and have had zero problems. Some of the
new version 7 options are grayed out in the Admin tool but we haven't found
any issues at all.
We're primarily using CSS 5x and custom application
Use a filter on modify to the user form to update the password timestamp
when the password changes--that will work.
//SIGNED//
CRAIG J. CARTER
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, Septemb
We've been running ARS 6.3 patch 16 for several months now and it has been
very stable for us. I haven't had time to evaluate/test/install patches 17
or 18 yet. We've been running Administrator v7, User v7, and Migrator v7
against this setup since it was released and haven't noticed any problems
Yes, Contact Quick Create will allow you to add all of this at once and
specify the primary phone number.
SHARE:Contact_QuickCreate
CRAIG J. CARTER
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of dcharters
Sent: Tuesday, Sept
Hi Curtis,
We've been using SSRS (version 2000) for several months now against Remedy
v6.3 without any real issues. The biggest obstacle initially was figuring
out why it wouldn't run on the same server as the midtier. It ended up
being ServletExec (ISAPI version) competing with SSRS. Once we s
Can we please move on? It seems like half of the posts over the last two
days have been related to this discussion on a single post. I read his
initial post, figured everyone is entitled to their own opinion, but felt no
compelling reason to respond.
//SIGNED//
CRAIG J. CARTER
-Original Mes
features that make it worth while?
Thanks again for everyone's feedback.
From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: August 15, 2006 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Migra
**
We’ve been running Migrator 7 with
ARS 6.3 Patch 13 since it was released and we haven’t noticed any
problems at all.
//SIGNED//
CRAIG J. CARTER
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Tyrone Dee
Sent: Tuesday, Augu
nd tables being
regenerated on changes made to Remedy that causes SRS to have any
issues?
Thanks,
Frank Wall
Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Thursday, May 04, 2006 8:16
I agree wholeheartedly with Carl's comments below. We have been using SQL
SRS for months now accessing the database directly using the SQL driver
versus ARODBC. We did develop SQL functions to convert the integer date
values stored in Remedy to regular datetime values.
It works great and is fast
We're on the same environment and we're running patch 13. The escalation
problem with patch 14 scared me away from that upgrade. We're getting ready
to deploy patch 16 for the midtier but need more testing time for the other
areas (AR System, Email Engine, etc) before upgrading everything else to
This may be obvious but check the escalations setting in Administrator--you
may have them disabled.
Server Information - Configuration Tab.
CRAIG J. CARTER
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: F
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