Re: Configuration file extenstions (Linux)

You could move the mount and do an ln -s and keep the settings you had by tricking remedy to think it still lives in the old path. Darrell Reading Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: Fun -- if you couldn't work in the computer field

If I could, I would up vote that! That was awesome! Darrell Reading dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez

Re: Good news photographic evidence twinkies at walmart

I saw the pictures as well. Darrell Reading dere...@wal-mart.com Wal-Mart Stores, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Wednesday, July 17, 2013 12:42 PM To: arslist@ARSLIST.ORG Subject

Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?

client? Lots of questions here. Darrell Reading Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine

OT: Monday Humor RE: Unsubscribe

their exchange server. The security guy asked me what to do, and I told him to turn my machine off. He yanked the power cord from the wall as I looked at my backyard to see if there were any black helicopters. :D Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal

Re: Unsubscribe

That is correct. Fat finger with autocorrect. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist

Re: Unsubscribe

Be kind? I was trying to help, and found that clearly that I do not have the power to help him out. If he can’t unsubscribe via the website, sounds like an admin needs to pull the trigger manually. So I was being unkind to my powerless self. ☹ Darrell Reading Systems Engineer Phone

Re: Unsubscribe

I can add no move value on this thread. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Unsubscribe

Did you happen to go to www.arslist.org<http://www.arslist.org> and unsubscribe there? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System disc

Re: POLL: would you like the user tool back (7.6.04)

I vote no. Let him figure out how to read the bottom of the email -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, January 04, 2012 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like

Re: Test email

This is only a reply. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger

Re: Performance matrix

through that appear to run a while and see if your indexes need to be tweaked. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request

Re: Oracle 10g Data Migration

What is the hardware specs on the original and new system? What type of network do you have? Is the DB version going to be the same on both systems? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716

Re: unsubscribe

Darrell Reading Systems Engineer Pho Dave's not here man. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discu

Re: Simulating the UNIX PS command on Windows

Click this link and go to the second URL: http://www.google.com/search?source=ig&hl=en&rlz=1G1GGLQ_ENUS329&q=ps+-e f+windows&aq=f&aqi=&aql=&oq=&gs_rfai= Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, In

Re: Unsubscribe

They will when you: "UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Benton

Look at the bottom of this email if you are wanting to Unsubscribe

___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" This email and any files transmitted with it are confidential and intended solely for the individu

Re: User can't open Home Page, SOLVED, but why?

using a preferred server on that machine. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl

Re: Moving/copying data from one server to another...

A couple questions. OS, Database, and ARS level? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl

Re: Email text being stripped

That sounds right, if I remember correctly as well. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: WARNING - POSSIBLE FRAUD

it on You Tube... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ri

Re: WARNING - POSSIBLE FRAUD

It's not Friday yet, but y'all are FUNNY! I love it! Made me think of that group that pranks Nigerian scammers, and how they got a couple of them to act out the dead parrot sketch. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores,

Re: HELP MY PREDICAMENT !!!

No, I was looking out there, just take a few phrases from the letter and you'll see that the account was hijacked and this letter was generated. Looks like the amount that the person asks for is a variable. The email account I am sure is real, but the email message is scammers. Da

Re: HELP MY PREDICAMENT !!!

version of Remedy are they running at the embassy? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: Friday Humor

I always wondered why that one store always needed those dividers replenished... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action

Re: Remedy Special Charater Encoding issue via Web Service

From your original message, this is what I see: You are trying to create a ticket in Remedy, using web services, but it's not accepting the special characters you listed below. We don't know what version of remedy you are running, db, or hardware, just to name a few things. Darre

Re: Prod server down - services will not stay up

More specifically, check maxsiz. Is the arserverd core dumping? What size is the core? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: Prod server down - services will not stay up

Did someone change kernel setting on the system last night when they did the DB changes? What size is the executable upon getting the SEGV? If remedy has been running fine up to this point and is crashing that often, then something changed. Darrell Reading Systems Engineer Phone

Re: New to CMDB ..Need Help

Start here: http://en.wikipedia.org/wiki/Configuration_management_database Then dig around the links here: http://cmdbf.org/ That will give you an idea what kind of animal you are looking at. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805

Re: test

Help me Ob1 Kenobi... Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: [623] Authentication failed

It's been my experience that when we see these issues, the LDAP server is up, but the service has crashed or is in a bad state. We pointed to another LDAP server to resolve our issue. You could also have the owners of that server cycle the service. Darrell Reading Systems Engineer

Re: Request ID being skipped

Could we see your query? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

I have a picture of her if anyone would like to see her. She was small for a Camel Spider, here is a picture. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: INCREASED COMPENSATION-Remedy Engineer/Admin for IRAQ

Why wouldn't it be for everyone? There are some nice offices over there, food is great, and one gets to ride in a Blackhawk every now and then, I am sure. Don't jack with the Camel Spiders though. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-M

Re: Dave Wallace is out of the office.

Wait, it does work out. I just looked. 03 to 04 does equal 08. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System

Re: Dave Wallace is out of the office.

03 to 04 != 08 Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org

Re: Decimal Field

Will there ever be a cost of 0.00? If not, then couldn't you trap that and assume that the user put in the $, and tell them that they are bad, and to rekey the entry? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS

Re: UNSUBSCRIBE

Cubed feet that the earth would take up 570 Freight cars to haul the cubed feet If you want to unsubscribe, go to the website and unsubscribe there. http://listserv.rbugs.com/cgi-bin/wa.exe?REPORT&z=3 Darrell Reading Systems Engineer P

Re: UNSUBSCRIBE

Junior and busy are mutually exclusive. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList

Re: UNSUBSCRIBE

Little slow there Junior. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl

Re: UNSUBSCRIBE

Inconceivable! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: Robert Morrison is out of the office.

Never! One could have always pulled the power cord... :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion

Re: Performance issue as ARServed takes 100% CPU utilization

So this is a one proc box? How much memory? How many users access the system, total, and contiguous? What OS? 32 or 64 bit? What DB? What version of Remedy? What did the compatibility matrix say? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc

Re: Robert Morrison is out of the office.

Um, no, never! I wonder if I hold the record for sending 6,000 replies in ten minutes? Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From

Re: Robert Morrison is out of the office.

Yes indeed! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:arsl

Re: Robert Morrison is out of the office.

There's those horns on a pig. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion

Re: Robert02 Kern is out of the office.

Darrell Reading Systems En Great scott! 1.21 gigawatts! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion

Re: Friday Humor (U)

LOL! That was great!!! Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: Friday Humor (U)

See attached for differences between a skink and a slinky. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System

Re: Memory issue on sybase ARS 6.0.1

Yep, never do a != on a status field. Also if you go into the admin tool and limit the number of records returned to 10k or so, then that will reduce the memory growth. Do a status <= open or something like that, a not equal to will do a table scan every time. Darrell Reading Syst

Re: Memory issue on sybase ARS 6.0.1

How much memory does your system have, and how large does the arsystem executable grow to? On the table that you are hitting, how many rows are in that table, and how many open tickets are in this table? Lastly, what query is your escalation using to find the open tickets? Darrell Reading

Re: ITSM individual assignment process by assigned group rather than by company?

Poll your customers to see if there is one solution that stands out above the rest, implement it, and tell the others that it's a "Best Practice" solution. :P Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly L

Re: ADV:XtremeAir (NEW INTERFACE)

Junior, What do you mean no internet access at home? That's plain crazy talk. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: A

Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)

I am sorry, been a Unix/Linux guy forever and on top of that exposed to mainly Informix and DB2. I have no point of reference on that end. I wonder if you could set the DB up for dirty reads by default, that might be the key there if you can't lock by row. Darrell Reading Systems Eng

Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)

, I have little to no experience with Microsoft's SQL server, so I will have to defer to someone with more experience in that realm... At least you know what is going on. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-05

Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)

Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716

Re: unsubscribe

Yeah, I knew it was there, but not HERE. I was injecting Thursday humor. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request

Re: unsubscribe

page. Thank you, and have a nice day! :D Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARS

Re: ARS for non Trouble Ticketing applications

Darrell Reading Systems What about pest control, Junior? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion

Re: UNSUBSCRIBE

I dub thee UNSUBSCRIBEd. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList

Re: Email Engine stops sending Emails

Remedy is stateless as far as client/server. I don't know however if the java email process is stateless as well. Anyone? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live B

Re: Email Engine stops sending Emails

I would check the /var/adm/syslog/mail.log equivalent to Solaris to see if outgoing mails continue to go out via other mechanisms when the ARmail process is having issues. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560

Re: How to unsubscribe

And that rule was the reason I spammed a government facility with 6,00 emails and got my PC power cable yanked from the outlet. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live

Re: How to unsubscribe

I couldn't help it. Three came in to my inbox in short order, it had to be done. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: A

How to unsubscribe

www.arslist.org Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: Archiving Question

Junior, Before setting up the archiving process, I would create the archive form and move over the majority of those records by hand. Just a thought. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716

Re: Get all results from a SQL call

Does it have an ID associated with it that Remedy considers a special or reserved number? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: "You do not have write license" woes

Was there ever a resolution for this, and was the sticky bit ever set? The thread got so long, I lost track of everything that happened in it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent:

Re: "You do not have write license" woes

Recache that thing and see what happens. Login as Admin, and refresh the cache. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action

Re: WUT GLE vs MT GLEWF in Modify People

Could it be that the data contained in any blobs are being pulled over with the web query so that the tool would have a similar feel as the native client when opening a log field? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane

Re: Firefox3

Hey Junior, you should try Lynx and see if it works with the mid-tier. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, June 19, 2008 15:38 To: arslist@ARSLIST.ORG Subject: Re: Firefox3 Gary, I

Re: ARS 7.5

Poll. 8 or 24? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: arserverd 'hangs' (AR 7.0.1 patch 5 - Sol 10 - Ora 10g2)

We set up an escalation that deletes old tickets. We only keep 2 to 10 thousand records in there at any given time depending on how many transactions we have that day. I can't imagine having that many rows in that form. :S Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROT

Re: arserverd crash - signal 10

Has this happened often, if not, has the system started slowing down. Send any information that you might think we could use. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live B

Re: Mid-Tier help

Junior, Are we going to have to put a limit on the number of emails that you are allowed to send a day? :P Put the darn thing on a Linux box and be done with it. :P Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68

Re: Advanced Search Bar

Often here when Joe user is searching for tickets that are not Closed. When Joe user tries it three times, which is usually the case, on a table that has 1.6 million rows, and then some other users do other bad queries at the same time we can see impact here. Darrell Reading Systems Engineer

Re: Advanced Search Bar

s can hurt us if they are done right after each other. One could make their own Advanced Search bar, disable Remedy's, and build in logic to avoid doing those kinds of search on certain fields. It won't fix everything, but it will help. Darrell Reading Systems Engineer Phone 479.204.5

Re: Advanced Search Bar

If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: Using Open Window action to write report to specified location.

Man, that is messed up. I hope whoever wrote that macro was let go. I can't imagine dealing with something so poorly designed in the production environment... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-05

OT: Friday Humor

Somebody o Insert humor here Somebody out there has to have something... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better

Re: OT:Friday Befuddlement

Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED

Re: UNSUBSCRIBE

isn't too happy." "Unplug my network connection." "Ok, bye." He went to my computer and yanked the power cord out of the wall. We talked later and had a good laugh about it. I made cracks about black choppers hovering in my backyard. Darrell Reading Systems Eng

Re: Action "deffered" in Filter/Active Link - Solved

won't fire at that time. Thanks again Junior, the student became the teacher in this case... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- Fr

Re: Action "deffered" in Filter/Active Link

the current conditions. I could try to remove it and recreate it and see if that helps. The odd thing is that it works correctly, or seems to, in test. I will delete the filters and see what happens when I create them again, then if that fails, it's temp field time. Thanks, Darrell Re

Re: Action "deffered" in Filter/Active Link

, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message-

Re: Issues with using Incident Interface Create form to push record to HPD?

I can't help myself, I must reply. Is there a chance that on Push that there is a field queried by the menu has a space on the tail end of it, and when you reassign the ticket, the space gets removed? I've seen this over and over again, just a shot in the dark. Happy hunting! Darrell E Readin

Re: Max Number of Users at the same time

Yeah, I was looking at one of our forms and we did about 1.2 million tickets in a 30 day span. That's just one of our forms. We handle over 10 million transactions a day on an old N class 8 proc DB box. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED]

Re: How many attachments?

Space is the biggest gotcha, but that could be with any amount of attachments you have stored. Did you limit the size that these attachments could be? What DB are you running on top of, and how is your relationship with the DBA's or DBSE's? Darrell E Reading II Contact Center Development Wal-

Re: Remedy SQL query assistance... Please Help.

I'm not familiar with the stock Help Desk app, but this looks odd to me... What are the enum values for the Status, and if you are excluding Resolved and Closed via <>, I just don't like that. If resolved and closed are right next together and they have an enum value of 3 and 4, then ('Status' <

Re: How many attachments?

With that, be advised of keeping the link between the main ticket and the attachment ticket alive if you archive. We hit a limit on our Centralized Attachment Pool, so we do a sort of reverse archiving now. We have created attachment pools by year, and built into our workflow, depending on when th

Re: OT: Rant - SLA - Change / Task

Junior, Is there one thread that you don't comment on? Just a question. Maybe we need a special award next year for the lister that posts the most. :P Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System dis

Re: Work in Iraq is worth more now, it is Friday

Without going into much detail, I will say that I saw the help desk application first hand over there, and talked to a guy linked with the company. It's not too bad of a set up, except that if I recall correctly, a person would share living accommodations with one other for a while. I didn't reme

Re: OT-Support Question - Whine - Rant - Ignore me! (UNCLASSIFIED)

They can and do make that sweeping floors in FOB's and COB's in Iraq, no coding experience needed. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behal

Re: Friday Humor

Darr Junior Are you picking on my customers? Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Frida

Re: OT -- Sort Of: Computerworld reports on ITIL

Hypothetically, because I know that this would never happen in a company of any size, but hypothetically, let's say that a company has many help desks. Out of the many help desks, lets focus on their top four. They may have a help desk that deals with field issues, one that deals with mainframes,

Re: JOB: Remedy position in Kuwait (UNCLASSIFIED)

I think the issue there is VPN tunneling into a SIPR machine. If they have remedy servers on SIPR, tunneling would have to be done from SIPR computer. Also, if it's the same job that I talked to a guy about over there, the system may need hands on attention from time to time. It's hard to reboot

Re: Friday Humor...Maybe More Cool than Funny

HOOAH! Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED] ## ## ## ## ## ## ## Viginti Tres __

Recall: Calling All Remedy Developers

Darrell Reading would like to recall the message, "Calling All Remedy Developers". - *** *** This email and any files transmitted with it are confidential and intended sole

Re: Calling All Remedy Developers

You didn't say if one had to relocate from what I read. FYI, I am National Guard, and had my Secret security clearance renewed before I was deployed to Iraq in 2005. Darrell E Reading II Contact Center Development Wal-Mart 45739 [EMAIL PROTECTED]

OT:Searching

Rumor had it that Brad Fike haunted this place from time to time. I haven't been in the know, as I've been on a 16 month government paid vacation. If anybody has seen him around, tell him I would love to hear from him, (and have an old development question for him.) Darrell E Reading II Conta

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