Re: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

Engaging before Thanksgiving happens. Obviously enjoyed the Tech (AR System) and People (Doug) *love* shared in the past couple of weeks. I'll share my story. My first job (yeah, before 2000, just after school), was to implement AR System for a telco in Europe. Definitely loved the technology! D

Re: RUG UserWorld WWRUG Engage where were they when?

t; DisneyLand > > 2000 > > 2001 > > DisneyWorld > > Swan Hotel > > 2002 > > San Diego > > Synergy (sorry, it was a conference with some Remedy stuff) > > 2003 > > 2004 > > 2005 > > Washington DC > > 2006 > > San Francisco >

Re: BUG14 ? BSUG14?

ave been for 20 years" > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > > ___

Re: Last PowerPoint from WWRUG13

ke sure the BMC Events team (very friendly and open people) looks at these post to leverage your collaborative thoughts, and make the Event a success for the Community. Take care, Matt ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me

Re: Thanks to all for WWRUG13

n > platform that we all work on. But we are a family (that bleeds green) and > our homes are all around the world. > > ** ** > > Thank you again for a great time and I hope to see you all in Orlando, > > ** ** > > Howard > > ** ** > _ARSlist: &qu

Re: ARSLIST LIVE Panel

et, CLM, Mainframe, etc.) BMC Communities actually covers the full Customer lifecyle<http://bit.ly/BMCC_ppt1> Cheers, Matt Laurenceau +33 6 73 51 94 85 Sr Community Ambassador, BMC Communities http://bit.ly/MattProfiles Skype: matt.laurenceau On Thu, Oct 3, 2013 at 7:40 PM, Blairing wro

Re: WWRUG13 hotel rooms, RFN: Request for Needs

elp you out. > > ** ** > > Send emails to d...@wwrug.com > > ** ** > > Note: This is a limited time arrangement so action needs to happen this > week. Hmm, today.**** > > ** ** > > Thanks Daniel > _ARSlist: "Where the Answers Are" and h

Re: BMC Completes Transaction to Go Private

the Answers Are, and have been for 20 years" > -- ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L <https://twitter.com/matt_L> Skype: matt.laurenceau ___

Re: OT: An unexpected fork in the road...

+1 ~ Matt Laurenceau - Reply message - From: "laurent matheo" To: Subject: OT: An unexpected fork in the road... Date: Fri, Apr 5, 2013 09:56 ** Wow... Same as Jason here, stunned... On 05 Apr, 2013,at 02:25 AM, "Easter, David" wrote: Hi All, I watched the mov

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

I'm sure that Doug's "account" will go great, can't remember his exact ID in the User form, but there is a special setting in FTS that makes sure he's indexed properly, and people find him when they search in WWRUG. ~ Matt Laurenceau - Reply message

Re: MVP 2012 - Congratulations LJ Longwing!

LJ, ya da man! (try to pronounce with a French accent ;) ~ Matt On 18 oct. 2012, at 17:46, Julie Sellers wrote: > ** > Ditto, Ditto, Ditto; Kudos LJ!!! > > > From: Matt Reinfeldt > To: arslist@ARSLIST.ORG > Sent: Thursday, October 18, 2012 7:05 PM > Subject: Re: MVP 2012 - Congratulations

Re: WWRUG12 activities

what we're doing :-) > > Doug > > -- > Doug Blair > +1 224-558-5462 > > Sent from my new iPad > Auto-corrected typos, misspellings and non-sequiturs are gratefully > attributed to Steve Jobs :-) > > _

Re: FRIDAY Community Love? BMC Remedy++

* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Matt Laurenceau > *Sent:* Friday, September 07, 2012 4:07 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* FRIDAY Community Love? BMC Remedy++ >

FRIDAY Community Love? BMC Remedy++

ur Facebook or Twitter account, quick and easy, no hassle, no spam :) You all have a great Friday and a wonderful week-end! ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L <https://twitter.com/matt_

BMC Support looking at Social Platforms

yne McNally <http://www.linkedin.com/pub/dewayne-mcnally/0/931/84a>, and take the survey <http://svy.mk/BMCSupportSocial>. Thanks, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L <https://twitter.com/matt

Re: New ideas feature in BMC Communities

o be moved on the appropriate forums, and R&D will see how organized the BMC Remedy Community is :) *@all, you make my day!* Take care, Matt ~ Matt Laurenceau Sr Community Ambassador, BMC Communities http://bit.ly/MattProfiles Skype: matt.laurenceau On Sat, Jun 16, 2012 at 1:39 AM,

Re: New ideas feature in BMC Communities

com/communities/ideas/1011> Can't wait to F2F for WWRUG12, ~ Matt Laurenceau Sr Community Ambassador, BMC Communities http://bit.ly/MattProfiles Skype: matt.laurenceau On Fri, Jun 15, 2012 at 6:59 AM, Joe D'Souza wrote: > ** ** > Depending on how the follow through, this def

Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

ups: public.remedy.arsystem.general > > To: arslist@ARSLIST.ORG > > Subject: Re: OT: BMC Remedy Action Request System Wikipedia page is set to be > deleted > > > > ** ** Thanks all for the heads up. > Competition can mess up such pages if the community doesn'

Re: Howard Richter's is having a kidney Transplant (thank you)

Great, thx Dan for sharing, you Social dude :) Howard, looking forward to having you posting here! Cheers, Matt Sent from my new Android gadget - Reply message - From: "arslist" To: Subject: Howard Richter's is having a kidney Transplant (thank you) Date: Fri, Apr 20, 2012 14:07 Ju

Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

Thanks Howard for letting us know. Your son is a great example for all of us! Wishing the best to both of you, looking forward to having news. Cheers, Matt Laurenceau Follow me @Matt_L Skype: matt.laurenceau On 14 avr. 2012, at 02:35, Howard Richter wrote: > All, > > I apol

Re: importing and create forms from a ARX file

Hi. ARX file is only data. You'll have to have DEF (or XML) files from your ex-colleagues to be able to have the structure (form with fields) to import it into. Matt Laurenceau Senior Community Ambassador, BMC Communities Follow me @Matt_L Skype: matt.laurenceau On 14 avr. 2012, at

Re: ADDM

her? Have a great week-end, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 30 mars 2012, at 22:19, Joe Martin D'Souza wrote: > I agree with David.. there are an increasing number of sites that now

R&D WebEx (BMC Atrium Ask The Experts)

l 10th*. Check right here<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/03/27/great-response-to-our-first-bmc-atrium-ask-the-experts-call>some *notes *and *preparation *for next WebEx. Have a great day, ~ Matt Laurenceau, BMC Sof

BMC Communities: no more "Developer Network"

mmunities.bmc.com/communities/community/about/blog/2012/03/14/developer-network-is-now-product-forums> . Content doesn't change, just a "label" renaming :-) Have a great day, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities https://communities.bmc.com/commu

Re: Very Soon: BMC R&D proactively Sharing and openly Interacting

ny people to credit for this initiative, you'll meet them during these meetings. Can't wait for the first session. Looking forward to interacting with you (before F2Fing for WWRUG12), ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Foll

Re: CLM information

/cloud_lifecycle_management Regards, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 24 févr. 2012, at 20:38, Roger Justice wrote: > ** > There are multiple components to CLM, CMDB, SRM, BAO, BBNA and BBSA. C

Re: Product announcement: mobile*ITSM

s contents, is strictly prohibited. If you have > received this communication in error, please notify the sender immediately and > destroy or delete the original message and any copy of it from your computer > system. If you have any questions concerning this message, please contact the

Re: 3 Remedy job posts

Cool for Control-M. In the next weeks, you'll see great things about reactive & proactive enablement about this offering. BTW, I had another thought to scale up visibility of job posts to benefit to the ecosystem, I'll implement it tomorrow :) Take care, ~ Matt Laurenceau Se

3 Remedy job posts

tags on the Jobs Social Group, Remedy leads :) Control-M is quite hot too, anybody using Control-M here? Have a great day, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau

Re: AR Report Out Of Memory issue | hotfix ready

Thanks for this feedback, didn't know what other specifics were needed. Ravi will be able to weigh in in a couple of hours, during his shift. Or someone else may share in between. Cheers, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @M

Re: RANT/OOPSS - any experience or suggestions regarding improving performance of web client experience

gards, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 21 nov. 2011, at 18:11, Matt Laurenceau wrote: > Axton, Claire, > > I'm with you here, I like easy access to information. > Will chec

Re: RANT - any experience or suggestions regarding improving performance of web client experience

Axton, Claire, I'm with you here, I like easy access to information. Will check out permission issue tomorrow (I sure didn't do it on purpose) Regards, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau

Re: RANT - any experience or suggestions regarding improving performance of web client experience

Ooops, sorry Claire. That's the resource I'm familiar with. Will check out tomorrow the permission issue. Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 21 nov. 2011, at 17:50, "Sanford,

Re: any experience or suggestions regarding improving performance of web client experience

mpare our > system against. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- ~ Matt Laurenceau,

Re: Dashboards and BMC selfsigned SSL certificate IE warning

Hi. Jim shared thoughts on DN https://communities.bmc.com/communities/message/212861#212861 Have a great week-end, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 18 nov. 2011, at 18:41, patrick zandi wrote

Re: AR System API Downloads (C and Java)

+1 Misi is huge ! Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 20 oct. 2011, at 18:20, Susan Palmer wrote: > ** > Thank you Misi, we are lucky to have you as a contributor! > > Susan >

Re: Service Provider Model

Hi. I believe there is a Requester, and also a Contact field. Could it help? Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 19 oct. 2011, at 19:14, "Babineau, Robert" wrote: > Hello Listers

Re: XQSR.ARDB.TWITTER

t, just sharing vision :) Take care, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 18 oct. 2011, at 18:47, Danny Kellett wrote: > ** > How about Broadcasts? > > How many of us actually look a

Re: Atrium SSO and CAC Authentication

we use versi...@aol.com Please let us know best way to interact. Take care, ------ *Matt Laurenceau* Senior Community Ambassador WW Global Marketing Mobile: +33 6 73 51 94 85 Tour Manhattan 6, place de l'Iris - La Défense 2 92095 Paris La Défense Cedex, FR

Re: Atrium SSO and CAC Authentication

(tech details, communication, process). We'll update this thread in the process (only from time to time, let's not create a huge thread) Thanks, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 13 oct.

Re: Atrium SSO and CAC Authentication

Thanks for the heads-up. What do you mean by "BMC support are quite lacking." ? (let's fix this :) Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 12 oct. 2011, at 21:00, Mik

Re: Windows 7 and Internet Explorer version 9

The "or higher" statement on the compatibility matrix is the answer: IE9 is supported :) BMC Support has tips to optimize performances. Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 12

Re: Looking for issues related to running Dashboards 7.6.0.3 with ITSM 7.6

Answer from Jim "Dash guru" on DN https://communities.bmc.com/communities/message/205763#205763 Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 6 oct. 2011, at 19:15, "Joran, Peter CTR WHS/ITM

Re: Other CMDB products

sometime call "CMDB"), like MS SCCM or other - Live "federation" Take care, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me @Matt_L <https://twitter.com/matt_L> Google Profiles <http://profiles.google.com/Matt.Laurenceau&

Re: where did my RFE go - down a rabbit hole I think?

Hi Andrew RFE is a known item we need to work on :) I had a conversation 2 days ago about this very topic with Executives in Engineering and Product Mgmt. We'll let you know as soon as things move (can't share more for now :) About to end evening shift, ;) Matt Laurenceau Senior

Re: Gmail and AREmail Engine

Yes, works fine, both inbound and outbound Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 27 sept. 2011, at 20:30, Kevin Begosh wrote: > ** > List, > Has anyone out there used Gmail for the &quo

Re: Must have Asset to add CI records?

Yes you can, you only need AR licenses for these users. Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 26 sept. 2011, at 17:38, Charlie Wilson wrote: > ** We have several ITSM 7.5 applications but not As

Re: News From WWRUG

picture :) Take care, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 22 sept. 2011, at 03:32, Elry wrote: > Hi Folks... > > If you are a developer - you definitely have to check this out:

Re: Inquiry - Performance Metrics & External Presentation Layers

User was quick, but browser and web-services were slow, this doc could also could have been used to improve mid-tier Perf (since web-services are exposed through the mid-tier). Take care, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L

Re: Inquiry - Performance Metrics & External Presentation Layers

quot; for these resources ? Who did you ping ? Regards, ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L <https://twitter.com/matt_L> Skype: matt.laurenceau On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda wrote: &g

Re: Registration Approval Question

Not sure, but let's guess Please share more context: - incident process? - CAI technology? Thanks, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 21:49, Barbara Soditch wrote: > In Remedy 7.6.04 th

Re: Mingle360: MingleStick Registration

Thanks for this update. Twitter and Linkedin failed for me too Have not tried FB. Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 16:42, Joe Martin D'Souza wrote: > ** > >

Re: Sunflower Asset management integrations

Carin, AIE is definitely very powerful :) Atrium Integrator is supposed to be even better, haven't tried it yet, have you? (7.7 release uses it a lot) Would it make sense for you to share the mappings on BMCDN for best leverage/contribution (opensource style) ? Thanks, Matt Laure

Re: Spell Check in Remedy

Hi Gupta. Spell check seems to be native now, provided by the browser, I see it in FF at least (I'm not an IE user) Cheers, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 15 sept. 2011, at 08:16, Bh

Re: Has anyone used the browser on IPAD for Remedy applications?

Sure. AFAIK, Dow Jones already enjoys Aeroprise, so this looks like a small add on. Haven't seen MobileReach for years, are they going to be at WWRUG so that I catch up? Cheers, Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L

Re: Can we disable the ARSWARN 1200 (No Records Matched) error?

This is native in AR System. I believe you can change the wording with "AR System Message Catalog" form. If you fully remove this msg (in case it's possible), what feedback will you send to the user? Thanks, Matt Laurenceau Senior Community Ambassador, BMC Communities m

Re: EXTERNAL: Re: "Outside of Reserved Range" warning? - Can we change the subject line now???

=documents? ~ Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me at @Matt_L <https://twitter.com/matt_L> Skype: matt.laurenceau On Tue, Sep 13, 2011 at 6:40 PM, Jason Miller wrote: > ** > > Can you share the format/scheme? >

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

gt;> Office of Information Technology Services >> >> Service Delivery Division ITSM & ITAM Services >> >> Office: 919-754-6543 >> >> ITS Service Desk: 919-754-6000 >> >> jennifer.me...@nc.gov >> >> http://its.sta

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Thanks Jason, I sure saw that! With crowdsourcing plus expertise from Emgineering, we'll make actionable progress. Take care, Matt Laurenceau Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On 13 sept. 2011, at 09:23, Jason Miller wrote: &g

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

a downloadable VM appliance (ADDM anybody?). I understand there > are > licensing issues with distributing other companies' software (Windows/MS > SQL/Oracle). Maybe it is time for a MySQL version of AR? :) > > Hopefully now that we have a Community A

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

some dev you've done! LEGAL Now, we get into another exciting topic, legal & licensing. I'm checking that out, and will make sure to have his thread updated. I get your point about SME market. David Easter (my mentor in many areas ;) will drive the best decision. Take care, ~

Re: OT: Pre-RUG social evening(s) - anyone interested???

y enough to go to *the annual* event, enjoy the Twitter feed here<https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system>, many ppl will tweet live from the event :) Exciting! ~ Matt Laurenceau, BMC Software Senior Community Amba

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

for a MySQL version of AR? :) > > Hopefully now that we have a Community Ambassador we can get some of these > things moving. ;-) > > Jason > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- ~ Matt Laurenceau, BMC Software Senior Community

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Jennifer, Win-win sounds very good to me :) Based on this big convo, we'll draft some ideas and send them your way for review. Have a great week-end, Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On 9 sept. 201

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

ur engagement, Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On Fri, Sep 9, 2011 at 4:23 PM, Meyer, Jennifer L wrote: > ** > > Thanks for talking with BMC, Matt. Personally, I don’t think a development > standar

Re: OT:Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Thanks Jason for the warm welcome. Happy to see such valuable convo here (and now interacting) Matt Laurenceau, BMC Software Senior Community Ambassador, BMC Communities Follow me at @Matt_L Skype: matt.laurenceau On Fri, Sep 9, 2011 at 4:38 PM, Jason Miller wrote: > ** > > Hi Matt!

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

First take on current status: With 7.6.04, Dev Studio enforces field IDs of custom fields to NOT overlap with BMC's reserved range. Follow-ups will come for the plans for the future. archid is still a Cheers, Matt On Fri, Sep 9, 2011 at 3:50 PM, Matt Laurenceau wrote: > Hi. > >

Re: EXTERNAL: Re: "Outside of Reserved Range" warning?

Hi. Very valuable convo indeed. I pinged BMC R&D, they'll interact to help on ID governance (proposed or enforced). Thanks, Matt http://profiles.google.com/Matt.Laurenceau On Fri, Sep 9, 2011 at 3:31 PM, Andrew C Goodall wrote: > It would be nice i