We use SRM today, but we're considering moving forward with MyIT in 2015,
although it's not been approved yet.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent: Monday,
You mean like this?
https://docs.bmc.com/docs/display/public/itsm80/Getting+started+with+BMC+Remedy+with+Smart+IT
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terri Lockwood
Sent:
Something else to consider is that BMC is also making major innovations again.
The lawsuit seems to be pretty mundane corporate stuff that goes on all the
time and I don’t think winning it would put SNOW out of business or make any
huge difference in their product. What I think will matter if
It seemed to work for Apple against Samsung, although in that case Samsung had
already stopped selling the devices they were sued over. I remember a lot of
controversy over that because the patents were very generic as well.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From:
Your form has to be a part of a deployable application. From there you can set
up entry points on the Access Points portion of the Application. If you
already have a deployable application just right click on it in developer
studio and select Edit Application then select Access Points and
From my corner of the world, there are a lot of us FTEs out there, but there
isn't really a market to hire people as FTEs, so I think your observation is
consistent with what I've seen. I don't have enough insight into why that is
to form an educated opinion about it though, and I've been at
What version are you running into this on? I want to say I had that problem
with either 7.5 or maybe 7.6.4 but 8.1 doesn’t have that problem in my
environment. I wish I could remember how I got around it. This may be my
imagination, but there could be something akin to a portmapper on the
Have you gone through BMC’s performance tuning document? Out of the box, it
isn’t configured well. You have to do some Tomcat optimization as well as set
up preloading of forms for it to start working well. However, also be aware
that the overhead of going from one user to many isn’t going
I've only done this either with 1) hiding or unhiding columns based on Active
Links, or 2) hiding or unhiding different table fields based on Active Links.
The only part that I don't see a way to do via a Change Fields is the sort
order, but if you are using a dynamic query rather than a
We put the approver’s name in the subject line, so it reads like, “CRQ123456789
requires approval from $Full Name$”
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Monday,
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, July 21, 2014 2:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Alternate approval's email
**
We put the approver’s name in the subject line, so it reads like, “CRQ123456789
requires approval from $Full Name
I did this (prior to SP1) I want to say just after Thanksgiving last year, then
installed all the apps early this year. The CMDB upgrade is a bear sometimes
so it's better to break the installs up like you mentioned.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action
While what you are saying mostly makes sense, 35 groups for 30 people is very
excessive, especially if all 30 people are in all 35 groups with only one
enabled and 29 offline for that group. It's not practical for 30 people to
support 35 applications with everyone covering each other as
Happy Friday!
I'm working on revamping the SRM form I built for on-boarding and am in the
process of converting it to an Advanced Interface Form to make it even cooler.
In the current implementation, I have drop-down menus to select whether you
want a desktop or laptop, a few hardcoded
The easiest way to do it is that I have distribution lists with just the
inbound Remedy email account, and filter the incoming emails based on those.
For example, I may have
remedyservert...@blah.commailto:remedyservert...@blah.com and
I created an on-boarding I.T. request form where you can request PC hardware
via a Change Request, software via individual Work Orders, cellphone and GPS
equipment via Incidents, and I think some other stuff via Incidents. While
what you’re trying to do would work in a one to one scenario, I’m
So if I combine everyone's queries, I can use something like this to generate a
list of all Incidents created outside of normal business hours in the month of
May. That's really cool.
(('Submit Date'= 05/01/2014) AND ('Submit Date' 06/01/2014)) AND
(('Submit Date' - 1/1/70) % 86400) = 17
It’s been a really long time where I worked in a shop where you can assume that
1) you have completed requirements, 2) that you can do only development work,
and 3) it’s entirely a custom application. This seems to be fairly rare in our
world of ITSM. I can say that with out of the box
For that matter, this doesn't exist in Change Management as far as I know
either. I'm considering building a small custom app with an escalation that
runs on its own thread to do this at some point when my work load decreases
(hah!) because we have scheduled releases, server OS patches, etc.
FYI
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
1300 Main St. Houston, TX 77002 | 713.989.7226
IT Service Desk: 1.855.658.2468
If you would like to report an issue with Remedy, please click
herehttp://remedy/issue.html to enter an Incident.
From: Action Request System discussion
Let me preface by saying that I'm not sure I would have complained about this
person publicly with my name attached if I were you. I can envision them
deciding, let me Google to see how other companies use Remedy and the result
is them stumbling upon your description below.
In terms of
There are reports inside of ADDM, and I'm currently on 8.3 (about to upgrade to
10) so my options may be a bit different from yours. One that may be helpful
to you is the Hosts that failed last CMDB sync report. You get to it by
clicking on the Reports tab, going under the Atrium Discovery
Good morning,
We got a new requirement this morning of setting up web services as CIs so they
can be tied to Change Requests as well as provide our I.T. security department
a list that they can maintain and monitor. Mostly we would need to just track
the name, a URL, and some attribute for
you need, and let me figure out how.
If they want to track this via Services, create one or more that describes the
generic function being performed for the customer. Making them customer
specific leads to an out of control service catalog.
Rick
On Apr 3, 2014 5:45 AM, Pierson, Shawn
shawn.pier
of times changes to firewalls or load balancers often
breaks a lot of these components..
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson,
Shawn
Sent: Thursday, April 03, 2014 10
We've highly configured (with only one small area of custom code and fields)
our Change Management system to function for SDLC in our organization. That
being said, it's just the process, not the actual automation for code
deployments and such. The next phase is to integrate with TFS for our
I would suggest using Atrium Integrator rather than AIE. You didn't mention
what version of ARS and ITSM you are on but since AIE is basically being
retired you may want to go ahead and get familiar with AI. I haven't tried it
since 7.6.4 just came out, and it mostly worked then but I imagine
What's the management like there? That's really where it has to start. There
are so many self-help and self-improvement books out there specifically because
we humans are so bad at it. ITSM is basically self-improvement for I.T. so it
will suffer from neglect in the same way if there isn't
Look at your Tomcat settings. I don't recall which one exactly, but in the
Tomcat Install directory there is a conf folder, and within that are a few
files that should pretty much match. I'm thinking it may be related to the
Catalina config file but I'd have to look in detail to see what
With BMC having a much larger market share that's to be expected though isn't
it? Also, the companies I've seen that go BMC - SNOW generally follow a
pattern like this:
1) Company is on an old version of ARS with custom apps and an understaffed
development team.
2) Company decides to try the
to is in
the results *I think* they will not be a able to run the report until the
confidential records are no long in the results.
Jason
On Mar 7, 2014 9:22 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
I think I've come up with a plan but it's a bit
: Pierson, Shawn
Sent: Tuesday, March 11, 2014 10:42 AM
To: arslist@ARSLIST.ORG
Subject: RE: Row-Level Security on HPD:Help Desk
I wanted to give a quick update on this. I'm currently testing it. I created
a field I called ReadOnlyGroups with Field ID 60710 and set the default of that
field
until the
confidential records are no long in the results.
Jason
On Mar 7, 2014 9:22 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
I think I've come up with a plan but it's a bit of a scary idea to monkey
around with permissions on ITSM
; arslist@ARSLIST.ORG; Pierson, Shawn
Subject: Re: Row-Level Security on HPD:Help Desk
Multitenancy is for security in a shared environment between different
companies or different business units with in the same company.
You might want to check if you can use this feature if your ITSM env
a third option of confidential to
public and locked options while configuring row level access on the HPD:Worklog
form.
Regards,
Roney Samuel Varghese
Sent from my iPhone
On Mar 7, 2014, at 11:22 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote
I'll step in to defend BMC in this regard, acknowledging that I've had issues
with various decisions that BMC has made in the past.
However, we are running ITSM 8.1 in production, and it was a lot easier than
going to 7.6.4 from an earlier hybrid 7.x version that we had. To be clear,
with
Good morning,
I'm working on something that has been discussed by others here but I'm having
trouble conceptualizing how I can do this. The user's requirement is to track
confidential Incidents in ITSM. This is defined by setting a flag of some sort
(I'm debating making it either a custom
is checked.
Is there a better supported way to do this?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Pierson, Shawn
Sent: Friday, March 07, 2014 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Row-Level Security on HPD:Help Desk
Good morning,
I'm working on something that has been
I think you won't get a lot of responses because it's much more subjective than
that. What duties would your team has depends completely on how your users use
the system and what integrations you have. For us, we currently have two FTEs
and one contractor. However, I try to push as much of
I want to jump in because I also have looked at PD back on 7.6.4 and was turned
off of it. So based on what you and Roger Justice have said, it boils down to:
1) Don't use Process Designer on any ITSM version prior to 8.x.
2) Don't use Process Designer if you have overlays created on
Good morning,
We're working on a plan to allow SRM to accept data from external applications
being passed to a form. This may be a wild goose chase but I thought I'd get
input from here to see if anyone has done something like this.
Basically, we have some JavaScript to enable a listener that
This sounds interesting. So for your request workflow that require approvals,
loops, nested processes, etc. do you have a working prototype in Process
Designer yet? For my SRM plans, I am a fan of ARS development but I try to
avoid building AIFs because they shouldn't be necessary. I'm not
played with SRM other than a prelim
run a couple of years ago but its worth a shot and also already built into
Remedy.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 25, 2014 11:09 AM
To: arslist
%20More%20text
If you want it to do something immediately you can add a Form Loaded AL that
looks for some type of key
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 25, 2014 11:52 AM
To: arslist
/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: 25 February 2014 17:18
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Process Designer on 8.1
This sounds interesting. So for your request workflow
Isn't there also a lot of SQL to run (also in the installer?)
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Satya Gandhi
Sent: Monday, February 24, 2014 8:39 AM
To: arslist@ARSLIST.ORG
I second the VPN strategy. There are VPN clients that can be loaded over the
web through any external computer (or phone/tablet) so there's really no reason
to avoid VPN really. Plus that offers a lot more security since they have to
have an account to get in so you know who they are rather
That's been our experience as well. If we don't flush the Mid Tier cache we
have no issues, but if we do, there is still a subset of people that will get
caught exception and HTTP 500 errors. Fortunately, we're slowing down our
need for 8.1 fixes so we should be doing less code changes to
This is a definite sign that someone is monkeying around with your database.
Have you asked your DBAs to help with performance tuning on Remedy lately?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
Many organizations build stored procedures for complex queries that you can
execute instead of plain select statements because that SQL may be shared
between multiple applications and it's easier to maintain in one place. Do you
know if this limitation (that I haven't seen any documentation
Since I have nothing better to do (just kidding, I'm swamped) I wanted to see
if anyone on the list had a good explanation for something that has been an
issue across multiple versions of Remedy for years. Specifically, on Windows,
why does it take so long for Remedy to start up, and is there
and into memory that determines how quickly your
Remedy starts. Do you have that dedicated Fiber channel between your DB and
App server that Remedy recommends? :)
On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Since I
and Oracle DB where The ITSM env on Oracle takes longer to start than SQL
Server
Sent from my iPhone
On Feb 19, 2014, at 10:18 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
You bring up a good point. From what I've seen the CPU and RAM
iPhone
On Feb 17, 2014, at 9:45 PM, Axton
axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote:
**
Why do you do this: Set the Initial memory pool and Maximum memory pool to be
the same?
Axton Grams
On Mon, Feb 17, 2014 at 12:26 PM, Pierson, Shawn
shawn.pier
that is ITSM? We're on 8.1 and I do not find anything
looking like RBE. What is the form name?
Thanks,
Susan
On Mon, Feb 17, 2014 at 8:54 AM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
So we've been on 8.1 for a few weeks now (I should post
I don't know if it's acceptable to post these here or not, but we're struggling
to gain full acceptance for RKM for a few reasons, one being that it's
difficult to read anything on it. Specifically, if I make an article with
embedded screenshots, the user ends up reading it by playing around
You may not have much pull on the decision, but I'd make sure whoever the
decision maker is understands that calling Incident Management something else
would result in some major (and unnecessary) changes in the system, potentially
destabilizing it as you modify all references to Incidents,
not sure if 8.x is any better.
Nate.
Nathan Aker
IT Service Management
McAfee
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 18, 2014 11:08 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: RKM
So we've been on 8.1 for a few weeks now (I should post an update to the Mid
Tier issues thread, it's mostly working for me now.) We ripped out our
fully-functional custom email processing code to use the Rules Based Email
stuff that was added in 8.1. It seems to work most of the time, but
It's hard to say what caused the ARERR 90 errors. Based on the database errors
it looks like you may have had a partial success with the first attempt to run
the installer, and as a result it's trying to create indexes that already exist
amongst other issues, which from my point of view looks
, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
So we've been on 8.1 for a few weeks now (I should post an update to the Mid
Tier issues thread, it's mostly working for me now.) We ripped out our
fully-functional custom email processing code
Good afternoon,
I wanted to come back and post some of the issues that we were running into and
what solved them. Basically, we had three issues:
1) Mid Tier seemed to slow down for about 30 seconds every 15 minutes or
so.
2) Tomcat would crash with memory issues.
3) Mid Tier
Good morning,
I can't really find much documentation on the SRM_RequestInterface_Create_WS
web service so I thought I'd see if you all have any experience with it.
Here's what I'd like to do: Using a third party application, push some data to
create a request through
for Midtier 8.1 can be found at
ftp://ftp.bmc.com/outgoing/81mt_hotfix
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 04, 2014 9:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught
to 7.6.4. We also started seeing some fields duplicated,
and/or in the wrong places after the upgrade.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, February 06, 2014 9:13 AM
To: arslist@ARSLIST.ORGmailto:arslist
test mid-tier is:
8.1.00 201402031033 Hotfix
BMC said it's OK to run an 8.1 mid-tier against a 7.6.4 ar server.
Tomcat is:
6.0.20.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, February 07, 2014 8:42 AM
To: arslist
Of Pierson, Shawn
Sent: Tuesday, February 04, 2014 9:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
I didn't want to hijack this email thread for my own issues but hopefully
Suresh can get some benefit from what I've run into as well.
We have been
Interestingly, BMC makes it next to impossible to actually get hotfixes without
waiting on their support. Do you know any alternate means of getting the Mid
Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log
files and config files in the right format?
Thanks,
Shawn
/7604sp4_hotfix
Christie Pargeter | Sr Technical Analyst | tel 503-415-5149
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 04, 2014 1:22 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught Exception
I read the article and clicked on the link to the Krebs on security site.
Based on that site, which may or may not be correct, it's saying that the
potential BMC product is BMC Performance Assurance Agent. Since this isn't a
part of Remedy I really have no idea how it works and if there is a
... It would be nice if they were a little more specific in the
articles. My stress level went up for a bit. LOL
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 8:31 AM
be too careful.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 7:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?
Upon further reading
and not the rest of it...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?
Alternatively, you can
I guess I don't know why someone *wouldn't* be using AREA for the bulk of their
users in Remedy to begin with. It's a waste of money for an organization to
have dedicated Remedy people (which we all know aren't cheap) sitting around
resetting passwords and dealing with credentials. It also
] On Behalf Of Pierson, Shawn
Sent: Monday, January 27, 2014 9:00 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: ARS 8.1 Patch 2 crashing due to saving in Dev Studio
**
Good morning,
Has anyone run into an issue with ARS 8.1 Patch 2 where it hangs when making
certain changes in Developer
Good morning,
Has anyone run into an issue with ARS 8.1 Patch 2 where it hangs when making
certain changes in Developer Studio? If so, do you have a resolution? It's
weird, because for example this morning I hid the Environment field on the Copy
Change form in ITSM 8.1, and saved it with no
I'm curious what sort of customers you have that you may not be able to track
them. I would have thought that there would have to be a CRM or some source of
day to automatically create People records from. Also, SRM is supposed to be
licensed by the number of users, so I think what you are
This hasn't impacted me yet, but I think BMC created a lot of this mess by
having CMDB = Asset Management for so long and now splitting it out further.
Based on what you've said, it will be interesting to me as well to see what
happens with ADDM because we're discovering the location based on
Good morning,
I think we've identified our first defect with ITSM 8.1 in our user testing
phase. It looks like the filter above isn't firing, so the customers are not
being notified. The cause appears to be the Run If portion. Here's what we
see in 8.1:
('Status' Resolved) AND ('z1D
and displays (or not), what it wishes.
We've been running ITSM 8.1 for a few months now. In my opinion, the new
features are nice, although runs slower than 7.6.04.
Good luck
Marcelo Martinez
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Good afternoon,
I thought I'd run this past you all. With BMC moving toward using a lot more
run process types of workflow, I've noticed several things failing and I wanted
to see if anyone has identified a good fix other than us customers doing a full
code review of ITSM and building error
provided a hotfix for this. This hotfix includes a
updated to several Active Links,
Regards
Marika René
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: den 16 januari 2014 19:54
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
and decode and ;
from certain data )
Regards,
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 16, 2014 1:54 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: ITSM 7.6.4 Defect with Double Quotes
Didn't Jacksonville win two games more than the Texans this year (including
defeating the Texans twice?)
In any case, I propose we go straight from discussing sports to religion,
politics, and mobile OS preferences now.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original
Just to add my $0.02, we're close to moving to 8.1 in production, although
we're past the technical team testing phase and about to go to UAT. We did
already get to 8.1 ARS in Production with ITSM 7.6.4 with no new problems so I
can vouch for that as well.
There seem to be a few really good
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, January 14, 2014 6:41 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Upgrade from 7.6.4 to 8.1
**
Just to add my $0.02, we're close to moving to 8.1 in production
@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, January 14, 2014 10:19 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Upgrade from 7.6.4 to 8.1 (and OT:BMC Documentation)
**
I'm pretty sure you have to have ITSM upgraded prior to SRM, even if BMC
doesn't officially say
This Active Link gives an error Manifacturer entry is invalid. When trying to
click on Search Knowledge Base on an Incident that hasn't been submitted yet
(and I imagine there may be other ways to trigger it) despite having a valid
Manufacturer filled out. Any ideas on how to get rid of this
With Windows 7, things are a lot more complex than that even. For example, I
am a local administrator of my PC so I can install software and such. However,
Dev Studio, SQL Server Management Studio, Eclipse, and a few other things give
me errors. The only way around these errors for me is
of time of day, but
will be able to handle any date you will encounter
On Jan 3, 2014 9:45 PM, Pierson, Shawn
shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com
wrote:
**
Good afternoon,
I think I've found a limitation in View Forms that is causing some issues.
Basically
I'd work with the DBAs to run sql profiler or something while running queries
against that table so they could make the argument for you with actual
statistics rather than hypotheticals.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion
Good afternoon,
I think I've found a limitation in View Forms that is causing some issues.
Basically, for the integration I built with HR data, I'm seeing errors when
converting dates for people hired prior to 1970. There aren't any active folks
like this, but it seems to be causing issues
Good morning and happy new year,
I'm looking into something strange that happened in my test environment after
upgrading to ITSM 8.1 from 7.6.4. Basically, we use the fields for tracking
the Product Name (240001002), Manufacturer (240001003), and Model/Version
(240001005) on a now missing
Pratik,
Thank you for the response. We have both (although the SSO we are using is
Java Systems Solution SSO, not BMC's fake SSO) but using SSO doesn't prevent
AREA from working either via the Mid Tier or the User Tool so I wouldn't have
expected it to cause an issue for Mobility since
Am I the only one who thinks of the Flight of the Conchords' song Business
Time any time Remedy's business time functionality is mentioned? Right now in
my mind I hear the chorus, It's business...it's business time... over and
over again.
Thanks,
Shawn Pierson
Remedy Developer | Energy
Although BMC doesn't support it, I'd consider (with heavy testing, of course) a
SQL route to bypass all workflow altogether. I haven't done this so you may
run into other issues such as the assignment log, loss of the update in the
audit log, etc. but it could be a quick and dirty way to get
Good afternoon,
I can't find any information on BMC's (extremely slow today) site, whether in
their knowledge base, product documentation, or on developer network concerning
how authentication works with BMC Mobility for Incidents. We've gotten it to
work with our test users that have
Just FYI, the two webinar recordings hyperlinks don't seem to go anywhere.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of shivkumar manakshe
Sent: Friday, December 06, 2013 8:43 AM
To:
We've had this same issue on 7.6.4 and in general we either have the users
clear their browser cache, and if that doesn't work delete the search
preference as you do. Unfortunately we've had a lot more issues with the Mid
Tier start popping up, probably due to more users and a variety of
This may be a stretch but I could see keeping that in the name if for some
reason you created an Active Link that was a copy of a Filter for some reason,
and you wanted to copy some string exactly from the Filter name so it would be
easier to mentally tie together.
Thanks,
Shawn Pierson
101 - 200 of 1040 matches
Mail list logo
