Re: Salary range - Lead Remedy Solution Architect - Germany

2013-12-09 Thread Sylvain YVON
Hello Dragan, I'm not sure if this is comparable (taxes, benefits, life cost in general...) but here in Paris 100k€ is a lot higher than the salary I would aim for, as an RSA with 15 years of experience. On Mon, Dec 9, 2013 at 10:55 AM, Dragan Levic dragan.le...@dbschenker.comwrote: It

Re: ARS 8.1 POC

2013-09-26 Thread Sylvain YVON
** Hi, Are you bound to MS Windows + SQL Server ? Running Linux Oracle Express, you can build a full VM running with 8GB of ram, 2 vCPU 35GB of hard disk space. On Thu, Sep 26, 2013 at 12:20 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, If you turn down your SQL memory (limit

Re: Idea for a protection against massive notifications ?

2013-06-01 Thread Sylvain YVON
:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Sylvain YVON *Sent:* Friday, May 31, 2013 3:36 AM *To:* arslist@ARSLIST.ORG *Subject:* Idea for a protection against massive notifications ? ** ** ** Hello all

Idea for a protection against massive notifications ?

2013-05-31 Thread Sylvain YVON
Hello all, I'm coming to you after a rather big incident on my client's production server. Some filters create a list of users to notify of a certain action. It then removes the current user's login name from the list. Anyhow, there was a bug in the list that left a trailing 0 after the name

Re: Idea for a protection against massive notifications ?

2013-05-31 Thread Sylvain YVON
** I have posted this on Communities also : https://communities.bmc.com/message/326184 But I thought there might be more suggestions on the ARS List with all the veterans here. On Fri, May 31, 2013 at 9:36 AM, Sylvain YVON sylvain.y...@gmail.comwrote: Hello all, I'm coming to you after

Re: Read Timed out error on web services

2013-05-24 Thread Sylvain YVON
Hi, You should also try and use something like Wireshark along with your 3rd party tool, and forward the result of the dump to a network expert when you get this timeout. I bet he will see some incomplete TCP streams or other low level funny things, like packets lost in the wild. On Fri, May

Re: No response from Web Service

2013-05-23 Thread Sylvain YVON
The problem is with consuming an AR System WS from a client, not an external WS from a filter, so it would rather be the Mid Tier Web Services logs along with the server side API+Filter+SQL. On Wed, May 22, 2013 at 11:05 PM, Joe D'Souza jdso...@shyle.net wrote: ** ** ** Ken, ** **

Re: huh? financial news for bmc ?

2013-05-21 Thread Sylvain YVON
I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? On Sun, May 19, 2013 at 9:35 PM, Joe D'Souza jdso...@shyle.net wrote: Unless off course the

Re: Upgrade - 7.0.1 to 7.6.04 - problems

2013-05-21 Thread Sylvain YVON
Hi Dave, The hostid used to generate the license is based on the mac address of the first interface seen by AR System when it starts. When there are multiple interfaces (which happens more often than not on production servers), your hostid can change during the upgrade of ARS. At what moment in

Re: ITSM Web services

2013-05-16 Thread Sylvain YVON
Hi, I would go for a single staging form. The number of web services itself would not be a concern. On the staging form, you would have to be very careful about how you name and group all the common filters into guides (checkings values, fetching or evaluating mandatory fields ...), and separate

Re: huh? financial news for bmc ?

2013-05-06 Thread Sylvain YVON
https://communities.bmc.com/people/mstouse/blog/2013/05/06/bmc-software-writes-a-new-line-of-code-today?utm_source=twitterfeedutm_medium=twitter On Mon, May 6, 2013 at 2:42 PM, patrick zandi remedy...@gmail.com wrote: ** http://www.theregister.co.uk/2013/05/06/bmc_buyout/ Buyout soon...

Re: 7.6.04 SP4 Mid-Tier Cache.

2013-02-07 Thread Sylvain YVON
Mark, In the lower part of the cache config page, in the table that shows the number of objects in cache by type, you should see the last flush date. On Thu, Feb 7, 2013 at 9:41 AM, Mark Antell mark.ant...@computacenter.comwrote: When the cache is flushed on the mid-tier, how does one know if

Re: FTS on Virtual Machines - 7.6.04

2013-02-04 Thread Sylvain YVON
William, Rick, Just curious, can you please tell us if you are/were mounting your SAN FS via NFS (which version) or iSCSI (on ethernet or fiber) ? Thanks. Sylvain On Mon, Feb 4, 2013 at 8:48 PM, laurent matheo lm...@me.com wrote: ** Hi, We also had some problems with FTS on 7.6.04 sp2 and

Re: Portmapper and RPC

2013-02-01 Thread Sylvain YVON
Hi, Have you checked the actual content of your /etc/rpc file ? If you install as root, the installer will modify the file by itself. If you install as a regular user, the installer will ask you to do it as root. On Fri, Feb 1, 2013 at 3:09 PM, Frank Caruso caruso.fr...@gmail.com wrote: ITSM

Re: Email Engine questions

2013-01-30 Thread Sylvain YVON
Hi, The email engine will be restarted automatically only if it was initially started by armonitor (cf armonitor.conf) and hasn't crashed 4 times in a row. Not sure if the latest is still true for version 7.5 though. What do you do to check if it was restarted ? Did you look at the email log ?

Re: Email Engine questions

2013-01-30 Thread Sylvain YVON
Of *Sylvain YVON *Sent:* Wednesday, January 30, 2013 11:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Email Engine questions ** ** ** Hi, The email engine will be restarted automatically only if it was initially started by armonitor (cf armonitor.conf) and hasn't crashed 4 times

Re: Call an active link from javascript

2013-01-28 Thread Sylvain YVON
Hi, There is a short guide here with some examples focused on the use of ARInvokeGuide : https://communities.bmc.com/communities/docs/DOC-21816 In the second part you can see how to return a value (and thus how to pass a value). I need to add a few lines in the doc with the ARProcessEvent method

Re: Monitoring

2013-01-23 Thread Sylvain YVON
Hi, If you need to monitor and not to load test your platform, you can try Selenium (http://seleniumhq.org/). It's a free (as in freedom) set of tools that automates browsers. I tested it recently for a custom AR System 7.5 app with good results. The documentation (http://seleniumhq.org/docs/) is

Re: AR Server Event Monitoring Advice Requested

2013-01-23 Thread Sylvain YVON
Hi, It depends of the monitoring tools you already have. Any tool that can run commands, test a port, and watch log files will do. Some of them are BMC Patrol, Tivoli, Nagios, Zabbix ... You can also take a look at the Monitoring thread started earlier. On Wed, Jan 23, 2013 at 1:41 PM, Lawrence

Re: Monitoring

2013-01-23 Thread Sylvain YVON
It won't help much because it's for a custom SRM application, but here is a simple example. On Wed, Jan 23, 2013 at 4:05 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Would you mind sharing your selenium script??? -John On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON

Re: ServiceNow as SRM replacement?

2013-01-11 Thread Sylvain YVON
** Their main argument is that SNOW was designed for the modern cloud architectures, as opposed to AR System ITSM which had to adapt. I'm still looking for plain numbers to see how Remedy Force and Remedy On Demand are doing worldwide. By the way, SNOW can be run either as SaaS or on-premise. I

Re: How to add items to a dropdown list (selection list)

2013-01-07 Thread Sylvain YVON
Hi, We were just looking into this with Laurent this morning for another requirement. The cleanest solution is clearly Misi's. There just two drawbacks : - you have to manage a table for your temporary records (= delay, clustering, i/o ...) or use a temporary table if your DBMS allows it - it

Re: Real Number Format Issue

2012-11-07 Thread Sylvain YVON
I use JavaScript too much, I know I do. But until AR System/MT comes with a better data validator system, I will use JavaScript regexp to validate/unvalidate. The idea is to add onkeyup listeners that call these functions. They check the current value for the field, and call an active link guide

Re: Runmacro

2012-11-01 Thread Sylvain YVON
Hi, You still have runmacro. You also have a arexport.sh that exports data which uses the artools java class (didn't try it yet). And, if it's not enough, you also have Data Integration (Pentaho Spoon+Kettle) that is nice for this kind of jobs. :) On Thu, Nov 1, 2012 at 7:54 PM, Gordon Frank

Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Sylvain YVON
Yes please :) On Wed, Oct 24, 2012 at 4:41 PM, Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com wrote: ** Please keep the tradition alive. .: Mike T :. [...] ___ UNSUBSCRIBE or access

Re: WWRUG12 Doug Mueller and Kia Benhia Keynote

2012-10-18 Thread Sylvain YVON
I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is

Re: WWRUG12 Doug Mueller and Kia Benhia Keynote

2012-10-18 Thread Sylvain YVON
else is the next technology they use, it very likely won't be Flash. And there was rejoicing throughout the land. And there was feasting, with breakfast cereals, and orangutans, and fruit bats, and... Rick On Thu, Oct 18, 2012 at 1:18 AM, Sylvain YVON sylvain.y...@gmail.com wrote: I wish

Re: Data Management Tool in version 8 replaced by Atrium Integrator

2012-10-08 Thread Sylvain YVON
Dan, This is considered as an enhancement of AI in version 8.0. See here for more details : https://docs.bmc.com/docs/display/public/ac80/Atrium+Integrator+enhancements ** Atrium Integrator in server group environment and

Re: Getting deadlock issue when querying data directly, from a MSSQL 2008 DB and on 7.6.4 ARserver

2012-10-08 Thread Sylvain YVON
Hi, I'm no SQL Server expert ;) But you do have a snapshot functionnality that may be the source of your problems. Disabling or at least having it tuned could also benefit the whole application. You can use WITH NOLOCK with your select statement to force it at run time. You have the equivalent

Re: ITSM 7.6 - Different view's set for different screen size monitors.

2012-10-05 Thread Sylvain YVON
Hi, You can change some containers (panels views) to a fill layout. But it takes a lot of work to redesign your screens because not every field type can or should be resized to fill a panel. I think there is no better way to understand and see the limitations than to try it yourself on a new

Re: Learn Remedy Script - Reg

2012-10-01 Thread Sylvain YVON
Hi, A few years ago, before there was a DMT, I had a similar requirement. So I wrote an SQL script that searched every known character field (from the FIELD table) on every form for references to known login IDs. The script took a night to execute. Then, from the result, I generated a list of

Re: Analizing a client log

2012-10-01 Thread Sylvain YVON
Jose, Have you tried to run the SQL query yourself ? Does it return a large number of records ? Do you perhaps have many records but few distinct values ? Don't trust the timestamps to much. Sometimes the log is written after the command was executed. On Mon, Oct 1, 2012 at 3:32 PM, Longwing, LJ

Re: Fuzzy Midteir

2012-10-01 Thread Sylvain YVON
Have you use a tool like Firebug to examine the labels ? I'd bet it's just a change in ARSystem.css. On Mon, Oct 1, 2012 at 4:14 PM, Axton axton.gr...@gmail.com wrote: ** Windows 7 does this as well through their cleartype changes. Why they call it cleartype and it makes things fuzzy is beyond

Re: encrypting a remedy password.

2012-09-26 Thread Sylvain YVON
** Hi, If your programs only push data into a table, you can use an unprivileged user (no group, read license, no password). This is the best way to handle the password : don't use one. :) If you need a privileged user then you could use an encryption lib like Base64. On Wed, Sep 26, 2012 at

Re: Unable to Load WSDL which has a reference to xsd

2012-09-20 Thread Sylvain YVON
Hi Karun, Please post the import line of your wsdl. Or better, both wsdl and xsd files. On Wed, Sep 19, 2012 at 11:12 PM, karun karunakar.rou...@daimler.com wrote: Hello Group, I have tried to load a WSDL file into the set fields actions using Developer Studio. The WSDL has a reference to

Re: Question regarding !=$VUI$

2012-09-19 Thread Sylvain YVON
Did it too, it works. You could check the value of $VUI$ by displaying a message on window loaded. On Wed, Sep 19, 2012 at 5:51 PM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** I used LIKE with $VUI$ so, I expect that != will also work. Jose Manuel Huerta

Re: Trigger active link on calendar selection.

2012-09-17 Thread Sylvain YVON
Hi Jose, It's also somewhere in the top 10 entries in my todo list. For now the only way I think would work for sure is to modify ClientCore.js (yes, I know ...) by adding an arInvokeGuide call. It would have to be very well specified and documented of course, in case of a MT upgrade. You could

Re: [EXTERNAL] ITSM: Opening Multiple Incidents Easily

2012-09-13 Thread Sylvain YVON
You can use the HPD:IncidentInterface Create form to easily create a automate the creation of incidents. All you have to do is push records into this form via API, WS or push action. I wrote a very simple multi-thread C program in less than a day to create 10 tickets in a UAT environment. I

Re: [EXTERNAL] ITSM: Opening Multiple Incidents Easily

2012-09-13 Thread Sylvain YVON
Kris, AFAIR you have a field in the interface form for the related CI. Le 13 sept. 2012 22:02, Wong, Kris kris.w...@gdcanada.com a écrit : ** All, ** ** The incidents are to manually investigate and add information into the Asset CI’s. Basically I have a list of 100+ assets that are

Re: [EXTERNAL] caching issues mid-tier 7.6.4 SP3

2012-09-13 Thread Sylvain YVON
Hi, We had similar issues in a similar context. Using Fiddler, we found some http/304 (not modified) answers from the local proxy even to some call backs. We forced Apache to add a no-cache header to all files but images to resolve the problem. As for automating the flush of MT cache, it is

Re: Stop/Activate Escalations

2012-09-12 Thread Sylvain YVON
Hi, You can do it with the API like LJ suggested, with the driver program if you just want to script, or in a program of your own. If you open ar.h on your server, you can see all the server settings you can change : [...] #define AR_SERVER_INFO_DISABLE_ESCALATIONS 143 /* int - 0 - enabled

Re: Stop/Activate Escalations

2012-09-12 Thread Sylvain YVON
Sorry the last value to be entered is 1 of course, to disable the escalations. (damn, where's the edit button here ?? :) On Wed, Sep 12, 2012 at 5:00 PM, Sylvain YVON sylvain.y...@gmail.com wrote: Hi, You can do it with the API like LJ suggested, with the driver program if you just want

Re: How to monitor Approval Server

2012-09-10 Thread Sylvain YVON
Hi, Previous answer is already very complete, but you could go a little further if you have some time : - create a supervision form - create a dummy approval process - create an escalation that executes a new details command for this process every X minutes - if you find the generated signature,

Re: Thoughts regarding a separate DB for custom DB objects

2012-09-07 Thread Sylvain YVON
We did that here on Oracle for a custom 7.5 app with one ARSystem and one Utility schemas. The utility schema contains all the temporary tables, procedures and packages for maintenance and imports (of users, entities, ...). This is very handy because this is all temporary stuff that we can afford

Re: Need to add menus to some fields on AST forms

2012-08-10 Thread Sylvain YVON
Hi Julie, If you really want to avoid the Class Manager, the simplest thing I can think of is to define some on return active links to replace the menus by set fields actions, until you have fixed your problem with SyncUI. If you have some static menus, you can use a dummy SQL query, like in

Re: On Behalf of Permissions Error

2012-08-08 Thread Sylvain YVON
Shawn, Have you set the Submitter Mode to Locked on your new server ? On Wed, Aug 8, 2012 at 4:19 PM, Shawn Rosenberry smrosenbe...@gmail.com wrote: ** Greetings Environment ARSystem 7.6.4 Patch 2 Mid-Tier 7.6.4 Patch 3 SQL Server 2005 MS Server 2008 Submitter Mode Locked Here is the