Server Language showing ENU;UTF-8

Hi, We are running SQL 2005 on Windows 2003 arsystem 7.0.1 patch 2 DBA I believe stated we are using UTF-16, why is this showing UTF-8 Remedy docs show the following: Server Language Displays the language and character set of the machine on which the server is running. If you alrea

Re: Regarding Unicode database

Have really not seen a solid answer on this. We are having similar issues. So basically mid-tier submit Japanese without issue and from the client if they are using Japanese no issues. Our issue is we import data through a SQL job from a Oracle database using the Linked Server on SQL 2005.

Re: japanese characters and showing

. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** That is fine in a sense, they can use

Re: japanese characters and showing

From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** Dave, What patch? This does not happen on outgoing they are fine. Inc

Re: japanese characters and showing

Timothy Rondeau Sent: Friday, March 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: japanese characters and showing ** That is fine in a sense, they can use the web. When I pass data via sql job into the system, it comes over as ???, or if I send an email with japanese it comes in as How

Re: japanese characters and showing

that. Rick Sent from my Verizon Wireless BlackBerry From: Timothy Rondeau Date: Fri, 27 Mar 2009 09:38:58 -0400 To: Subject: japanese characters and showing Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show

Re: japanese characters and showing

compliant. It will work but it is dependent on the OS version and locale settings in the desktop client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Friday, March 27, 2009 9:39 AM To

japanese characters and showing

Hi, Basically we are running 7.0.1 unicode, SQL 2005 Windows 2003. Using the web Japanese characters show up fine and able to enter with out issue. Using the client I get ?? marks, anyone know what I am missing on the client side. I also did a new install of 7.1 to test client and still ?? on

Re: Service Request encountered an event error with the back-end application

requests with invalid categorization or when they enter their entire life story in the summary field. Hope that helps... -Eli From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Timothy Rond

Service Request encountered an event error with the back-end application

Hi, 7.0.1 p2 on SQL 2005 windows 2003 ITSM Hoping someone can point me in the right direction. Looking at these errors below and trying to figure out why they are generated. Incident gets created, but have this email, no info as to why this gets generated. Service Request INC00264119

tackle adding language packs

Arsystem 7.0.1 patch 2 ITSM Suite on Windows 2003 with SQL 2005 We need to add language packs. Anyone explain the process they have gone through, I am hearing a lot of nightmares. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___

CMDB question about Reconciliation without source

Running arsystem 7.0.1 patch2 ITSM 7 Looking into ways of running reconciliation with an outside source and comparing to what's in the CMDB. So what would be the best way for this reconcile job to run with external file. Then push the output back to csv file or sharepoint. Can this be done?

Re: Web Service

? >Regards, > >Nick Lloyd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Tuesday, 3 March 2009 9:29 AM To: arslist@ARSLIST.ORG Subject: Web Service Importance: High Issue with a web service.

Web Service

Issue with a web service. We are running arsystem 7.0.1 patch 2. This web service has been running for almost a year with out issue. I think it has something to do with network, but they say nothing wrong there. So I have 2 versions of the web service, one with https over front end, stopped

Attachments getting out of contol

Hi, Hi, We are running ITSM 7 ar 7.0.1 patch 2 on SQL DB. Looking to see if it is possible to store attachments outside of the database? Attachments are just getting to big. Thanks Tim ___ UNSUBSCRIBE or access ARSli

SLM - Anyone USE End Time or Field Containing Entity on Configure Datasource for SLM 7.0.2

Hi, Basically I had issue back with SVTDueDate not calculating. This is working now to calculate SVTDueDate, I took out the Use End Time and the Field Containing Entity. Looking to find out if anyone has used these data source values for SLM.I want SLA's to run off of end date of last SL

Re: AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102

ation) and the configuration data might have been accidently deleted. I would begin to check things from these hints.. Cheers Joe ____ From: Timothy Rondeau To: arslist@ARSLIST.ORG Sent: Sunday, February 1, 2009 8:38:34 PM Subject: AssignEng : Name parameter (or name

AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102

Hi All, Started getting this error when we turned on the Assignment Engine in the Configure Incident Rules. Running 7.0.1 patch 2. AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 I saw this question asked back in June 2008, but did not see an answer. Any o

Re: Any one use 'Configure Service Target Data Source' for SLA's Helpdesk

x27;s Helpdesk ** Sorry for the silly question, but did you rebuild your Data Source after you added the field to HPD:Help Desk? Chuck On Thu, Jan 22, 2009 at 1:51 PM, Timothy Rondeau mailto:timothy.rond...@phaseforward.com>> wrote: Hi All, More sla questions. So I basically went throu

Any one use 'Configure Service Target Data Source' for SLA's Helpdesk

Hi All, More sla questions. So I basically went through the docs again and found that on the 'Configure Service Target Data Source' for Helpdesk, under the MSP/Business Time tab you can put in a Field Containing Entity. I basically created a field and I add the Entity on the Incident. Now I

Re: SLA missing due dates

patch of SLM are you running? I know that there were some issues with a couple of the patches. hbr On Wed, Jan 21, 2009 at 9:07 PM, Timothy Rondeau mailto:timothy.rond...@phaseforward.com>> wrote: ** Anyone know why an SLA would be missing Due Date: [%20] Running ars 7.0.1 patch 2.

SLA missing due dates

Anyone know why an SLA would be missing Due Date: [cid:image001.jpg@01C97C0C.45D9E750] Running ars 7.0.1 patch 2.The SVTDueDate is not being calculated for my Due Date. Thanks Tim ___ UNSUBSCRIBE or access ARSlist

SLA Met

Hi All, Question on SLA's. We are running ARS 7.0.1 patch 2 on Windows 2003. Question is when SLA's are met and a user assigns the ticket to another group that does not use this SLA. SLA's are lost, removed from Incident. Terms in conditions I have are to apply to group, because of Business

Round Robin by Group on Incident

Hi, I would like to setup round robin per group. I know there are rules to setup for Incidents, but currently this is not set for Round Robin and we do not want this to apply for all groups. I would like to know if there is an option to setup by group for Incidents. Currently using Windows

Re: Strange ARS 7.0.1 Patch 9 bug

Shawn, Have you been able to get an answer to this? We will be going to patch 9 beginning of the new year. We are running on Windows 2004, SQL 2000. What server are you running on and any other bugs I should know about? Thanks Tim From: Action Request Syst

Re: Starting Request ID at a higher number

at this Reset Id Utility from David Sanders: http://www.westoverconsulting.co.uk/utilities.html Look for adminNextID HTH Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Wednesday

Starting Request ID at a higher number

Hi, Hoping someone can refresh my memory. I want to start a new form at a higher request ID than 1. So say 1000, I know there is a command to do this. We are on Windows 2003, SQL 2000. ars 7.0.1 Thanks Tim ___ UNS

Re: SLA Measurement

Teresa, This works great. I am seeing this now, but might have been there: Empty Start Time field in Application Form will make the Meaurement record invalid Basically this happens when an SLA gets attached and then ticket comes out of Pending, SLA states now Invalid, which it should just ke

Re: SLA Measurement

Hi Teresa, I am testing now. Basically I start when 'Priority' != $NULL$ Stop when 'Status' >= "Resolved" So I added start whenPriority != $NULL$ AND 'Status' <= "Resolved" Stop when'Status' >= "Resolved" From: Actio

SLA Measurement

Hi All, Anyone have issues will SLM were overall stop time is missing. Trying to figure out when SLA's are met and the date is blank, this happens a lot and I need to get this resolved. Also another issue we are having, we excluded Pending, but when the Incident comes out of pending, the clock c

Re: Plugin Crashing issue

you might have to manually unregister and register the new one. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Timothy Rondeau Sent: Sun 11/23/2008 5:21 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Crashing issue Hi Fred, No and we have been

Re: Plugin Crashing issue

system32 directory) with the one on Production. If they are different you should be able to copy the one from your production server over to your dev server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Sunday, November

Plugin Crashing issue

Hi All, Basically this issue started Thursday night in our Dev system. Users getting issue can not longer authenticate. Looking into further found the arplugin keeps crashing. Restart the application and plugin comes up and then crashes: Faulting application arplugin.exe, versio

Re: Web Client

PC). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Friday, November 07, 2008 10:32 AM To: arslist@ARSLIST.ORG Subject: Web Client Hi All, Where do the dates and times come from on the web client? All our a

Web Client

Hi All, Where do the dates and times come from on the web client? All our app servers and midtier are set to GMT. My pc is set to EDT and I see EDT in the web client. In the client I know I can update the locale and see what timezone I need. I do not understand the webclient side, I want t

Re: Question on Active Link for Work Log from Helpdesk

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Wednesday, November 05, 2008 1:37 PM To: arslist@ARSLIST.ORG Subject: Question on Active Link for Work Log from Helpdesk Hi, We are running 7.0.1 patch 2

Question on Active Link for Work Log from Helpdesk

Hi, We are running 7.0.1 patch 2 on Windows with SQL 2000. I am trying to understand the process around viewing a worklog on the Helpdesk form. Basically the Active Link does the following: HPD:INC:DetailWorkLog_101_BoundCount Open on Helpdesk Form with selection of View button: Set z1D Inte

Re: HPD:Work Log

Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> www.Kohls.com <http://www.kohls.com/> Timothy Rondeau <[EMAIL PROTECTED]> Sent by: "Action Requ

HPD:Work Log

Hi All, Running, 7.0.1 patch 2 on Windows 2003 with SQL 2000 Basically someone reported that the Work Logs are missing. Looking into this I found: HPD:WLG:GetStatus_500 which basically says Run if HPD:WorkLog Status = "CREATE" and then basically sets the worklog status to Delete. So then th

Re: SLA Question

: Timothy Rondeau <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Fri, 17 Oct 2008 1:21 pm Subject: SLA Question Hi All, We are using the SLM module for our SLA's. I noticed on one SLA, it keeps getting stuck 'In Process'. Makes no sense. This SLA is always suppose to be

SLA Question

Hi All, We are using the SLM module for our SLA's. I noticed on one SLA, it keeps getting stuck 'In Process'. Makes no sense. This SLA is always suppose to be met, just by opening the Incident. Example: Measurement: Start When: 'Reported Date' != $\NULL$ Stop When 1=1 For whatever reas

Best Practice for Archiving

Hi, We want to start looking into the best practice of Archiving. We are on 7.0.1 patch 2 SQL 2000, ITSM suite. Mainly I can see the Worklog and the Notification Log are huge, need to get this data archived. Looking to see what others have done to handle this and how well that has worked.

Re: Progress Bar on New

University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Thursday, October 09, 2008 8:03 AM To: arslist@ARSLIST.ORG Subject: Progress Bar on New Importance: High ** Hi

Re: Progress Bar on New

opher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Thursday, October 09, 2008 8:03 AM To: arslist@AR

Progress Bar on New

Hi all, Trying to do some training on the web and users noticed that the Progress bar is not selectable on new. Modify is fine, New is not there. Web, no drop down: Client side: Anyone ever run into this issue something not showing up in the web? The Changes show up in

Re: Notifications Slow

Emails get deleted, this is the Notifier Log which this goes through. All messages are stored. We are currently looking at best practices to archive the LOG, but still set this up so users can search. From: Action Request System discussion list(ARSList) [mai

Notifications Slow

Hi, We currently are running 7.0.1 patch 2. I have noticed when I submit an Incident it takes 1 minute to upto 5 minutes to save. Emails go through the Notification process. I am wondering if anyone has seen delays and what can be done to improve this? I know this goes from Help Desk f

License Count

Hi, Runing arsystem 7.0.1 p2 on windows 2003, SQL. Currently states all licenses are in use for Fixed Incident Application. $PROCESS$ Application-Get-License-Count "$Permission Tag Name$ User Fixed" Looked at CTM:People Pemission Groups and no Fixed licenses assigned for for In

Re: Changed field size on a Field

nal Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Friday, September 19, 2008 9:07 PM To: arslist@ARSLIST.ORG Subject: Changed field size on a Field Hi All, Basically we updated a field size through the Admin Tool. This was

Changed field size on a Field

Hi All, Basically we updated a field size through the Admin Tool. This was a character field. The SQL DB froze up and the job crashed. So my question is this we have a Z temp field that was created and since the orginal field is nvarchar and the new update makes it a ntext field. Since this Z

Re: Email TO list

u can validate this by expanding the elipses on the To field. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Thursday, September 18, 2008 8:07 AM To: arslist@ARSLIST.ORG Subject: Email TO

Email TO list

Hi, All does anyone know why when users send emails out that all do not get notified. We are running 7.0.1 on windows with SQL.So say I have 10 emails that need to get notified in the TO field. Only 5 get the email. I need to correct this limit and having trouble finding it. Thank

license Question

Hi, Basically we are using arsystem 7.0.1 with ITSM. For Example we have: AR USER 50 fixed AR USER 50 Floating Change Management Fixed 20 Change Management Floating 10 Incident Management Fixed 20 Incident Management Floating 10 Looking at the license tool, it seems

adding multiple languages to the

Hi, I need to add more languages to the The EmailDaemon.properties. Currently set to en_US, but the doc does not go into details about setting for multiple languages. Need to make sure accent letters are account for when emails are sent from Remedy. Anyone have ideas on setting this up.

accented letters

Hi, We are running 7.0.1 patch 2 on windows with SQL. Currently when users send emails the accented letters (such as ü, ö), do not display on the out bound email.Can this be done and how? Sending with outlook works with out issue. Seems to be outing from Remedy only. Thanks

Re: Adding Clear to a Menu

cted (Clear) they got a "blank" set. If they choose any other colour they got the colour they selected. Clear as mud? Hope this helps - let me know if you need more details. On Tue, Aug 26, 2008 at 9:50 AM, Timothy Rondeau <[EMAIL PROTECTED]> wrote: > ** > > Hi All, >

Adding Clear to a Menu

Hi All, How to I have a clear option on a Menu? I know I can add a menu item clear and have workflow, but I have a menu that pulls fields from another form and I do not have the clear option. This is 7.0.1 patch 2 Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: "Where

Re: Report Preview

S\system32\write.exe) Hope this helps. *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Ph#1: 214-567-8874 Ph#2: 325-450-5076 Timothy Rondeau wrote: > Hi All, > > Question on report preview? Is there anyway to change it, s

Re: Report Preview

: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Monday, August 25, 2008 8:06 AM To: arslist@ARSLIST.ORG Subject: Report Preview Hi All, Question on report preview? Is there anyway to

Report Preview

Hi All, Question on report preview? Is there anyway to change it, so you can copy from the report view? Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSli