Listeners
I have an annoying issue with my email engine. We send out approx 20K
email/day from our ITSM 7.1 system. We started out almost 2 years ago
interfacing with Exchange but, due to the large number of email that we
are generating, we moved to an SMTP server (Barracuda appliance). We
Dear List
On Thursday, our DSO transfers from our production system to our
reporting server started getting errors. The arsdist.log.default showed
the following error * Failure during mapping attempt followed by
Return Code: 2 Cancel, Delete pending item... I restarted ARServer on
both
Services (MCiS)
300 Convent St, Ste 1800, San Antonio, TX 78205
210-338-3162 * 972-979-1970 * dan.wangler@timpo.osd.mil
From: Wangler, Dan
Sent: Monday, November 15, 2010 7:32 AM
To: 'arslist@ARSLIST.ORG'
Cc: Wangler, Dan
Subject: DSO Transfer Failing with * Access
Mark
I think we had a similar issue. If the email is digitally signed, there
should be multiple attachments. The first one would be the smine.p7m.
This is the one that the Email Engine strips off and puts in the AR
System Email Attachments form. But there are the other attachments.
Open
.
On May 17, 7:50 am, Wangler, Dan dan.wangler@timpo.osd.mil
wrote:
Dear List
We are trying to implement a database replication by using DSO. We have
a duplicate, parallel system to our production that is used for
Analytics/reporting. We have setup DSO to push changes, as they occur,
from
Dear List
We are trying to implement a database replication by using DSO. We have
a duplicate, parallel system to our production that is used for
Analytics/reporting. We have setup DSO to push changes, as they occur,
from the production (source) server to the parallel (target) server.
Our
of the DB solution?
Respectfully,
William Abdo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wangler, Dan
Sent: Monday, May 17, 2010 10:51 AM
To: arslist@ARSLIST.ORG
Subject: DSO
**
Dear List
We are trying to implement a database
I am going to jump in on this.
The reply to Joshua Kitchen's listing was not intended for this list.
This was intended to be a forwarded to a personal friend I had just had
the salary conversation with. My apologies if this offended anyone. I
guess if I knew how to use Outlook and knew the
Dear List
I have a couple of customers complaining when they save their queries on
MidTier that they can see the queries until they shut down their
browsers. They are using MS Internet Explorer Release 6. When they
reopen the browser, their saved queries are gone. They can see the
Searches
in the list
Sent from my Verizon Wireless BlackBerry
From: Wangler, Dan dan.wangler@timpo.osd.mil
Date: Thu, 28 Jan 2010 06:44:24 -0600
To: arslist@ARSLIST.ORG
Subject: Missing Queries
Dear List
I have a couple of customers complaining when they save
Verizon Wireless BlackBerry
From: Wangler, Dan dan.wangler@timpo.osd.mil
Date: Thu, 28 Jan 2010 08:03:37 -0600
To: arslist@ARSLIST.ORG
Subject: Re: Missing Queries
We are running MidTier in a load balanced configuration. The searches
preferences form
Dwayne
You can do a Google search for ARSLIST.
The first entry is entitled Archives of arslist@arslist.org
Open it. There is a link for subscribing to the list.
Dan
Dan Wangler, SAIC
MHS Remedy Support Team
Phone: 210-388-3162
Email: dan.wangler@timpo.osd.mil
Rocky
I figured you would reply to this.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
Client/Server Services, IT Operations
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Plano, Texas, 75023
From: Action Request
discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Wangler, Dan
Sent: Wednesday, October 01, 2008 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Error
**
Fred
Thanks for the link. I have downloaded and installed the soupUi.
First indications are pointing to a possible configuration
Dear List
We are trying to set up a Web Service on our ARS 7.0.1 Patch 5 system and
getting errors.
Our AR server is running on Solaris 9 with an Oracle 10 DB. MidTier 7.0.1
patch 5 is running under WebLogic Express 8.1.3 on the same server. We have
Java 1.4.2_12 install.
We have a home
or something in your new Test form.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Wangler, Dan
Sent: Wednesday, October 01, 2008 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Web Service Error
Dear List
We are trying to set up
I just had a situation where a customer could receive email from my Outlook
account but could not receive information sent directly from our Unix server
(where ARS is running) through sendmail. He add to include our server in his
safelist.Don't know what type of mail system or mail
Dear List
We are trying to set up a Server Group. Below is our environment. We
are running ARS 7.0.1 patch 3 on Sun Unix serverss with Solaris 9 with
and Oracle 10. DB #1 and DB #2 are remote databases.
In our development environment, the primary server is Server #1. In our
production
David
Please see my comments in red.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]
Client/Server Services, IT Operations
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Plano, Texas, 75023
-Original Message-
From:
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan
Sent: Tuesday, April 08, 2008 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error 1950 Expanding Menus
Norm
We have thought of that too. It seems that when someone gets the 1950,
he will continue to get
To all
Here is a complaint from one of my users:
Error Loading Menu: (ARMENU 1950)
Not enough storage is available to do this operation. Close some open
forms and try again.
After I get this error message, I have to completely restart Remedy.
Version: 7.0.01
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan
Sent: Tuesday, April 08, 2008 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Error 1950 Expanding Menus
**
To all
Here is a complaint from one of my users:
Error Loading Menu: (ARMENU 1950)
Not enough
Of Wangler, Dan
Sent: Tuesday, April 08, 2008 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error 1950 Expanding Menus
Norm
That is one of the first things we started looking at. The memory in
use does not appreciable increase and the total amount if memory is
never approached in the ones I have
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan
Sent: Tuesday, April 08, 2008 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error 1950 Expanding Menus
Norm
That is one of the first things we started looking at. The memory in
use does
Jase
We were running ARS 7.0.1 unpatched on a Unix server. We were
constandly crashing due to a memory leak. Patch 3 fixed that and
stabilized the system.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Dear list
We have a strange problem with some of our User Tool users. We have a
home built help desk application running ARS 7.0.1 patch 3. On the form
we have a character field will a menu. On another character field, we
have a search menu that uses the selection from the first menu to get
To all
Parsing on incoming email with the Email Engine?
Maybe we need to move this project up in priority.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]
Client/Server Services, IT Opeations
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Plano,
Anarb
We upgraded from 5.1.2 to 7.0 earlier back in May. We have a homegrown
helpdesk application running on Solaris 9 and Oracle 10g. We were
converting from ARS/MT 5.1.2 running on Solaris 8 and Oracle 9i. Below
are some of the challenges we had.
With 7.0, Remedy uses a reserved range
What do you call a lady who delivers with the US Postal Service?
A mail woman or a fe-mail man?
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Client/Server Services, IT Opeations
Texas Instruments, Inc.
6500 Chase Oaks
Janet
We are faced with the same issue. We want an external facing web page
but we don't want users of that web page from accessing any one else's.
An aproach we are taking is to direct the customer to a control panel
and restrict what he can see through Active Links. We are still
discussing
Rob
We are just now integrating the Webex WebACD product into our help desk
application for CHAT. The company already has Webex and the WebACD was
no additional charge.
We have integrated it into some of our Web submit pages. As the
customer fills out and submits a Web ticket, we
Here is some more information
Jarl
How about Grouse Mountain in North Vancouver
Or Capilano Suspension Bridge in North Vancouver
Or Stanley Park just north of the Convention Center
Or Skytrain or SeaBus with terminals near the Convention Center
Hello
We are trying to implement a CHAT capability from our home grown help
desk application. We have a simplifeid submit web form where the user
keys in his id number and hits enter and we populate most of the rest of
the form from LDAP. The customer then selects a product and a
description
Welton
We have ARS 7.0.1 installed and we see at least 1 server crash per day.
It appears that there is a memory leak and crashes when all memory is in
use.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Bruce
We are trying to get ARS 7.0.1 installed on a Unix Sunfire V440, Solaris 9 and
Oracle 10g with MT 7.0.1 running on a separate V240. Have you done anything
with UNICODE. We have some Japanese customers that need to input in their
native language. We are looking at possible UNICODE
Rocky
We have a problem. Give me a call!.
Dan
Dan Wangler, Team Lead, STARS Group
Phone: 214-567-8304; email: [EMAIL PROTECTED]
CHD, Architecture and Critical Processes
Texas Instruments, Inc.
6500 Chase Oaks Blvd., MS 8401
Plano, Texas, 75023
-Original Message-
From: Action
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