You'd think by now they'd use the arslist as a sounding board at least once...
Also, I'll add this criticism: The drink on the table in the picture (yes I
know, not the logo) is blue and looks like Kool-aid...probably not the image
you want to project.
William Rentfrow
wrentf
time the defense might want to toss anyone with any
special knowledge in the IT realm.
Gotta run, apparently my cell is on the default ring tone
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list
Hi -
A co-worker of mine asked me to post this - has anyone gotten SSO to work with
ARS 8.0 or higher using something other than Tomcat?
We are using Websphere and running into some hurdles - any direction you can
give us would be appreciated.
William Rentfrow
wrentf...@stratacominc.com
HP is also suing Service Now over patent infringement. I won't bother linking
it here- just Google it. They sued in February for similar things.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list
..and that's the literal definition of prior art!
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Tuesday, September
Keep in mind the US patent office gave a patent to a guy for a method of
swinging sideways, which was invented by his daughter (and every kid who ever
sat on a swing):
http://www.google.com/patents/US6368227
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
BOXI 11.5.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brukeste G
Sent: Friday, September 19, 2014 5:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI error
**
What version of boxi
On Sep 18, 2014, at 2:31 PM, William Rentfrow
wrentf
I think it's only fair to give the HD techs fair warning about what they are
getting into.
Plus it could serve as a great motivator: Robinson, if you're late one more
time you're getting all of the angry, panicked, and confused cases for a WEEK!
From: Action Request System discussion
data, formats report with AR Web Report Viewer
5. BOXI send format back to MT for display.
Thanks in advance...I can't find anything about this error related to Remedy
anywhere.
William Rentfrow
Failed to process the request!!
An error occurred at the server : Failed to commit objects
Hi Howard (long time no see!) -
We've never been able to make this work. With 4000+ users, and typically 1,000
of them on at any time this has always been an issue.
Typically the first install we have to have all of the servers down and we do
the install on the admin server of our server
I'm not sure what sort of problem you are having at the DB level, but have you
tried putting this escalation into its own escalation pool?
I'd give that a try and change it to run every 24 hours instead of every 30
minutes.
-Original Message-
From: Action Request System discussion
I've seen this in Linux from time to time as well. It's not really frequent
but it does happen. We're on SuSe linux running 7.6.04 sp 5. Another
environment is on SuSe with 8.1 - and it's happened to both.
There's not a great way to test it honestly, since when it dies this way it
doesn't
That's what we do. You did leave a couple of things out, but I assume you are
doing these. I'm mentioning them just in case that's not true...
For #2 - when you say remove it from the server group, I assume you're
un-checking the server group member box AND changing the server name back to
I don't know why BMC would EVER say that you shouldn't have more than 1000 CI's
for one change.
What happens in any large company when they issue a Microsoft patch for their
desktops? I know for our customers there could easily be many thousands of
things connected.
That said, quality time
is coming from?
Thanks -
William Rentfrow
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Where the Answers Are, and have been for 20 years
the end...that
shouldn't hurt anything, but it doesn't need to be there either :)
On Thu, Aug 21, 2014 at 10:31 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Hi listers -
I've been working on a vanilla 8.1 install as I've had time for a sandbox I can
like
Process Explorer
(http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx), it'll tell you
the full command line of the armonitor that's in memory after start...
On Thu, Aug 21, 2014 at 10:57 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
LJ
There's one other thing that can be really vexing when dealing with this
problem.
Let's decide you go multi-threaded. You put your escalation that needs to run
every minute on a new pool (thread) of #4. You set some of the others to 1, 2,
and 3.
But...if you leave ANY of the escalations
that doesn't
have a pool defined runs in pool 1 (legacy style)do you have a workable
example of a non-pooled escalation jumping to a pool other than 1?
On Wed, Aug 20, 2014 at 8:46 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
There's one other thing
The main customer I work with is similar.
Remedy for their IT Organization is Remedy IT and it is an application. The
application is composed of software (BMC Remedy, web servers, Oracle, etc),
hardware, load balancers (sort of software and hardware combined), and a few
other things.
So when
7 and Tomcat 6 (the one
that ships with AR Server 8.1.x). I'm trying to work with BMC support on it
now and will let you know if we get it working.
Thanks,
Jon
On Mon, Aug 11, 2014 at 9:37 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
So strangely
Source
From: William Rentfrow
Sent: Friday, August 08, 2014 3:35 PM
To: arslist@ARSLIST.ORG
Subject: RE: Tomcat with IIS
I tried this multiple times and it wouldn't work.
Then I un-installed it and noticed it never removed the Apache Tomcat
directory. So I renamed that directory, reinstalled
@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Tomcat with IIS
**
Are your heap. Parameters set correctly?
Sent from my Verizon Wireless 4G LTE smartphone
Original message
From: William Rentfrow
Date:08/07/2014 17:54 (GMT-05:00)
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re
Tomcat can use them. Having IIS on the server doesn't mean you have to use it
and doesn't mean you can't still IIS for other traffic then you main MT
activity.
Jason
On Fri, Aug 8, 2014 at 12:12 PM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Well, I
Hi all -
I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server
2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL
server.
The install went fine, there was no problem I could see.
I've uninstalled and re-installed the mid-tier several times.
on port 8080? If Tomcat is listening on that
port just http://localhost:8080 should bring up a Tomcat home page
Check the Tomcat server.xml to see what Tomcat is configured for.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William
Well...from the screenshot the user is in Search mode, not Create mode.
Are they actually trying to do a search? Or create an incident?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ersureshbe
Sent: Friday, July 18,
This is more of an art than a science, but there's certain science-y parts
about it.
In the Remedy Admin console, go to the Server Admin page, and add up your total
threads under the Max column for fast threads. Repeat for list. Keep these
numbers handy. Also, it's worth noting that your
I've seen two different times where the tnsnames.ora file had some type of
invisible control character in it and the file would not work.
We'd re-type it and try again and it worked - even though the files would be
identical to visual inspection and were checked by multiple people.
If you're
This is totally doable, provided you take care (as it seems you have) to make
sure all of the patch levels you install on the new server will get installed
on the server you are cutting over from prior to the switch.
The root vs non-root part isn't a big deal for the most part. Non-root
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Monday, June 23, 2014 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation speed
This is a merge job which is running ADDM data into BMC Asset. We haven't
customized
long to go
through a recon job.
This is with dedicated servers and having gone through many (all?) of BMC's
performance tuning papers we're still not able to get much faster than that.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
--_000_0a2f9cdf5f2d4cc296c7484f1f8c7347CO1PR07MB144namprd07pro_
Content-Transfer-Encoding: base64
Content-Type: text/plain; charset=utf-8
SSd2ZSBkb25lIHNvbWUgbW9yZSBkaWdnaW5nIGFuZCBJIGZvdW5kIHNvbWUgImdlbml1cyIgU1FM
Lg0KDQpGb3IgZXZlcnkgdXBkYXRlLCB0aGlzIFNRTCBpcyBydW4gcHJpb3IgdG8gdGhlIHVwZGF0
. News
about those will come as the capabilities are added to the system.
I hope this information is useful,
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Monday, June 23, 2014 9:43 AM
To: arslist@ARSLIST.ORG
Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Monday, June 23, 2014 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation speed
***Re-sending as plain text since someone told me the message came across funny
Perhaps you're solving the wrong problem.
A web service - from the HTTP server side - is just a http/https call.
If they are changing their endpoint, I think they should be able to put in a
re-direct. I've never actually tested this, but it makes sense with what I
know of web servers.
For
I'm very sorry to hear this - I lost a co-worker almost exactly 4 years ago due
to another accident.
That's still way too fresh for me...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Christopher Pruitt
Sent: Tuesday,
Whoever is in charge of your load balancer should be able to trace the client
IP where the error is happening and all of it's traffic through the load
balancer to each server it is sending traffic to.
Most of the time the sticky setting on the load balancer is not set to match
the timeout
jobs or normalization. It's
no the AI nor is it the AIE.
It's not the CMDB plugins etc, because those are server specific.
I literally have no idea what this thing is.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
I think there's a few reasons.
First, using TR. is redundant. Every value in a filter (unless it already has
DB. in front of it) is by it's nature a transactional value. There's literally
almost no reason to use, it, EXCEPT that it makes the code a bit more clear
from a visual standpoint if
I get a ton of matches as well.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, May 07, 2014 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 90: server.dummy.host.com
It is because
This is straight out of the ARS configuration guide:
Fast queue
The fast queue handles the operations that generally run to completion quickly
without blocking access to the database. The fast queue handles all server
operations, except for:
Administrative operations that restructure the
there.
We have one last hurdle - one my co-workers is running down the workflow, but
just in case anyone knows the easy answer - in the process flow nav bar what
data controls what is displayed? We need that to show Closed instead of
Implement.
William Rentfrow
wrentf...@stratacominc.com
Office
What version of ARS are we talking about?
Anything 7.1 and higher stores it in the database, specifically in the AR
System Licenses form.
If your server is unusable you can get it directly out of the database by doing
this:
select schemaid from arschema where name='AR System Licenses';
Check to make sure the permissions on armonitor.conf are correct.
Also, in the /install dir/ar/bin directory check the file arsystem for the
location for armonitor. This line will show you where it is looking for the
file in Unix.
ARMON_DIR=/etc/arsystem/${AR_SERVER_ID}
From: Action Request
the app is querying all of BMC Computer
System besides the Asset Console?
Also, this is a known problem with BMC. See below:
article KA314201
https://kb.bmc.com/infocenter/index?page=contentid=KA314201actp=searchviewlocale=en_USsearchid=1396926399792
William Rentfrow
wrentf...@stratacominc.com
You also should check and see if your server threads are overloaded for the
thread the approval server is using. We had problems with the approval server
and then moved it to a private queue and that helped a lot.
-Original Message-
From: Action Request System discussion list(ARSList)
, and it
stopped.
We've turned on AE logging but so far there's nothing in it - this sort of
confirms my SWAG above.
Ideas? I really have no direct proof it was the AE - but there are no
escalations affecting assignment and I don't know of any other processes that
do.
William Rentfrow
wrentf
I'll add one thing - this is our best practices method for restarting the
server group at one of our customers.
If we do make a change to the Server Group Operation Ranking form we...
1.) Make the change
2.) Shut down all the servers
3.) Restart the admin server and let it come up completely
Since it's Friday
Does $NULL$ REALLY equal $NULL$? If null really means the complete absence of
any discernable measurable value or any traits whatsoever, can we really
compare two NULLS to each other? There is nothing to compare.
Take that one to happy hour with you...
-Original
Not sure what web/http server you are using but did someone mess with the
redirects?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Thursday, March 20, 2014 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Actually, to expand on that last email which I sent far too quickly -
I think this would be fairly easy to determine if you install Fiddler. Fiddler
will show you all of the http queries and traffic, redirects, etc.
Run a log where it works and then compare that to a log in the environment
The server group field is actually deprecated. It is no longer used as of
7.6.03. So it doesn't really matter.
All the server group uses to look at the server group is the Server Group
Member checkbox and the Server alias. Also, you need to have all of the
IP-Name entries set in the
:39 PM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
I had something like this happen once, and it was when something was being
transferred through HPD:IncidentInterface_Create.
Essentially there was a nested Set Fields and it wasn't finding a match
I had something like this happen once, and it was when something was being
transferred through HPD:IncidentInterface_Create.
Essentially there was a nested Set Fields and it wasn't finding a match. The
workflow was set to set all fields to NULL instead of creating a No match
error, so
I finally fixed this.
The fix was to restart the server at the OS level. Something was stuck in
memory, for lack of a better explanation. I've asked BMC if there are any
known memory leaks related to the plugin server.
From: William Rentfrow
Sent: Friday, February 28, 2014 10:31 AM
Escalations don't need phasing.
Phasing is used so data is processed in the correct way. First you do your set
fields lookups and calculations. Second you process other actions - and then
you finally save the data, more or less.
Probably 95% of the escalations that are OOB run against a
okay with this problem.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Where the Answers Are, and have been for 20 years
been wrong before.
From: William Rentfrow
Sent: Friday, February 28, 2014 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Server plugin alias error
Happy Friday arslisters -
I have a weird problem. We are building out some new servers to add to a
server group - the load balancer name (changed to CAT1
I think you need to go into your Dev Studio directory and update the
devstudio.ini file - change this line to point to the correct java location:
C:\Program Files\Java\jre1.6.0_37\bin\javaw.exe
-Original Message-
From: Action Request System discussion list(ARSList)
Is anyone running Linux ARS 8.1 with 7.6.04 version of
-ITSM
-SRM
-SLM
-RKM
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Wait - so you're not supposed to use Demo after you install? ;)
This does give me enough reason to go back and double check to made sure those
are turned off in all the environments. You can never be too careful.
-Original Message-
From: Action Request System discussion list(ARSList)
the default?
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, January 30, 2014 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?
Wait - so you're not supposed
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, January 30, 2014 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?
Wait - so you're not supposed to use Demo after you install? ;)
This does give me enough reason to go
for the app - does anyone know of any
more?
* .xml
* .conf
* .cfg
* .properties
* .sh (all of the startup stuff)
Thanks in advance...
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
as
the home directory of the login that you run the ARS server as.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, January 29, 2014 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Configuration
- the only real reason to do this is to disable
escalations and admin functions, as well as making them aware that they are
not the top dog in the SG.
5.)Modify the ar.conf for all of servers and adding the IP-Name entries
that are appropriate
William Rentfrow
wrentf...@stratacominc.com
Office
query the tables.
On Tue, Dec 10, 2013 at 8:41 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
So we currently have 6 AR servers in a server group - I'm adding some more.
Two of the new servers will be solely to support reporting.
I'm sort of mulling
these lines... Just some simple WHAT IF thinking.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, December 10, 2013 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Adding servers to the server group
**
So we
these excluded from
failover support. They are part of the server group however and get all the
benefits that entails.
I hope this has cleared up any confusion,
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday
coffee yet, but so far I have no clever ideas why this is
happening...
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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. Check
escalations too (if you have them running on your admin box)
Tauf Chowdhury
On Sep 20, 2013, at 7:42 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Hi all -
SuSe Linux 7.6.04 ARS - running in a server group.
For the last week or so after
if the logs are showing anything or filling up with errors. Check
escalations too (if you have them running on your admin box)
Tauf Chowdhury
On Sep 20, 2013, at 7:42 AM, William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Hi all -
SuSe Linux 7.6.04 ARS - running
the ones with no pool
to be in the 1st pool (unless there is a reason you want them to access any
pool)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, September 05, 2013 7:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: How
sharing but that's another issue altogether).
So - how many pools do you use? We currently have a max of 4 and obviously
that's not enough.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
] On Behalf Of William Rentfrow
Sent: Thursday, September 05, 2013 5:06 PM
To: arslist@ARSLIST.ORG
Subject: How many escalation pools do you have...?
**
Hi listers -
So we have an infrequent but recurring problem. One of our mission-critical
escalations (interval, 5 minutes) will every once in a while die
Not to be confused with an Australian drop bear
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, August 30, 2013 6:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: What are Drop Shadows in Panel/ Panel Holders?
** A drop
We've done a variation of that, where the field maps back to the form only when
they did actually save (and not cancel or X out) - if they field is blank we
pop an error message and conveniently re-open the form for them. Relentlessly
:)
From: Action Request System discussion list(ARSList)
There's been at least twice where I've seen instances where a mis-matched
client and AR server version caused crashes. Usually it was the server that
crashed though due to an out-of-date API call being made from the client.
I would try to get everything versioned as closely as possible.
From:
I spent far, FAR too much time working on getting FTS to work in 7.6.03 - and
it never was stable. It would stay up for a few weeks at most and then we'd
have to re-index. From what you've said it sounds like it is hung.
Part of our problem was tied to using a server group and virtual
Another thing to note with this -
You might not want very much workflow to fire on the initial action that brings
the email in. If there is an error in the submit process the entire thing will
roll back and it's harder to troubleshoot.
When I've set this up in the past I actually push the
Some guy wrote the DIY version a long time ago as well...
http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-1/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, May 08, 2013 4:02 PM
To:
I have $1 on this being Peregrine 2.0.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, May 06, 2013 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: huh? financial news for bmc ?
**
I just hope some guys I know at BMC will
You need to do more than thatI just went through this fortunately -
You need to make sure the field is on the source form (I believe that one is on
HPD:Help Desk but is hidden).
Then you also need to add it to copy that field to NTE:SYS-NT Process Control
Then you need to alter the
Joe -
There are a LOT of self-hosted auto-responders out there. The advantage to
these (especially when sending internally) is that you're using an internal
mailbox to send, so you won't get flagged as Spam.
Also, the comment below makes sense. Our main customers have email
distribution
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Where the Answers Are, and have been for 20 years
());
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 19, 2013 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Computer User Agent?
**
Hi all -
We've had a request to allow approvals
. i.e.
to put into a field of zTmpUserAgent (536870923)
javascript:window.F(536870923).DoSet(get_user_agent());
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 19, 2013 4
I think you got the first line wrong or it was a bungled typo by someone. That
should be more like this, and it starts up the main ar server process
(arserverd):
#opt/bmc/ARSystem/bin/arserversd -s servername -I /opt/bmc/ARSystem
The second line is kind of the same problem - it looks like it
and now
since implementing the recommendations it's been stable for 2 months.
Simon
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, 5 February 2013 8:28 a.m.
To: arslist@ARSLIST.ORG
Subject: FTS on Virtual Machines - 7.6.04
for weeks.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Where the Answers Are, and have been for 20 years
like the above.
Thanks in advance...
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056
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Where the Answers Are, and have been
considered (given that it is all in one table) it looks like
FTS just grabs the first possible match up to the max in the threshold prior to
evaluating which ones are good matches.
Upping the FT Search Threshhold to 25,000 fixed the problem.
William Rentfrow
wrentf
weekend outage or what have you - but if you have larger
volume you will want to investigate this.
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
http://www.stratacominc.com
715-204-3061 Office
715-498-5056 Cell
From: Action Request System discussion list(ARSList
. but given
the search being issued it should find it.
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
http://www.stratacominc.com
715-204-3061 Office
715-498-5056 Cell
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Standard question: anything in the Email logs?
Also, every once in a while I run into email problems where I just kill -9 the
email process and it starts working as expected. Not the best fix in the
world, but at least it doesn't take down the server.
William Rentfrow
wrentf
enabled in each system.
They are the same.
I'm completely in the dark on this one. Everything is working fine but for
some reason Dev's index files are huge. All the config options, ignore list,
etc are the same across all systems.
William Rentfrow
wrentf...@stratacominc.commailto:wrentf
We're using a remote Oracle database so all CLOBs are in-row.
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
http://www.stratacominc.com
715-204-3061 Office
715-498-5056 Cell
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
of an obscure bug that only happens on Tuesdays during a
thunderstorm. Unfortunately it's becoming more frequent.
William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
http://www.stratacominc.com
715-204-3061 Office
715-498-5056 Cell
to be safe
-Offload the IVR transactions to their own web server (not likely due to
redundancy issues).
William Rentfrow
wrentf...@stratacominc.com
http://www.stratacominc.com
715-204-3061 Office
715-498-5056 Cell
-Original Message-
From: Action Request System discussion list(ARSList
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