From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG on
behalf of Raj ravi6...@gmail.com
Sent: Thursday, September 12, 2013 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using BPCU while ARS Upgrade?
**
Thanks everyone for their responses.
Spent quite some time reading
:05 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Using BPCU while ARS Upgrade?
**
Thanks everyone for their responses.
Spent quite some time reading on posts related to Overlays, BPCU,
Developer Studio 7.6.04, etc...and trying to understand what all it means
and implies.
Here's
.
Brian
--
*From:* Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com
*Sent:* Thursday, September 12, 2013 5:05 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Using BPCU while ARS Upgrade?
**
Thanks
LJ, Jason, Brian,
Understand you are recommending to convert my objects in Custom or Overlays.
But here's the challenge I have - may be my limited knowledge - pl excuse
me for that.
Read some posts where folks mentioned that they initiated the conversion
using BPCU but in some cases it didn't
discussion list(ARSList)
arslist@ARSLIST.ORG on behalf of Raj ravi6...@gmail.com
*Sent:* Thursday, September 12, 2013 5:05 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Using BPCU while ARS Upgrade?
**
Thanks everyone for their responses.
Spent quite some time reading on posts related to Overlays
(ARSList) arslist@ARSLIST.ORG on
behalf of Raj ravi6...@gmail.com
Sent: Friday, September 13, 2013 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using BPCU while ARS Upgrade?
**
LJ, Jason, Brian,
Understand you are recommending to convert my objects in Custom or Overlays.
But here's the challenge I have
Thanks everyone for their responses.
Spent quite some time reading on posts related to Overlays, BPCU, Developer
Studio 7.6.04, etc...and trying to understand what all it means and implies.
Here's the situation I am in now(lil' confused), need some advise from
experts in here:
As mentioned in
: Wednesday, August 28, 2013 9:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using BPCU while ARS Upgrade?
**
WUT 7.6.04 and 8.1, aye! (especially for exporting data-all columns all rows).
rp
On 8/28/2013 3:15 PM, Jason Miller wrote:
**
1. Correct. This really doesn't change with or without
1. Correct. This really doesn't change with or without overlays. This
is the same as it has been since I started working with Remedy v4.
- SIDE NOTE: This is also why I was very adamant on calling BS when
a BMC person (or two) try to convince our organization that by using
WUT 7.6.04 and 8.1, aye! (especially for exporting data-all columns all
rows).
rp
On 8/28/2013 3:15 PM, Jason Miller wrote:
**
1. Correct. This really doesn't change with or without overlays.
This is the same as it has been since I started working with
Remedy v4.
* SIDE
Hi everybody. Raj and I discussed off line a little more and I would like
to share that for the benefit of everybody on the List.
**
Glad I can help. It sounds like you are on the right track.
1. Your understanding is correct. The one caveat is if you have a
customization that
Thanks again! Jason. Really appreciate your help. You ROCK!!!
Based on your response, I have few more questions if you don't mind:
1. So, I assume for the Customizations I recreated on ARS v7.6.04, I just
have to document them thoroughly and then the only way to identify issues
moving forward is
For backward compatibility of our ITSM(HD 5.6) and existing customizations
on User form, we analyzed and decided to create those Custom fields on
newer version.
To do that what is the recommended approach - Do I have to create overlay
for User form and then modify the overlay in Best
For backward compatibility of our ITSM(HD 5.6) and existing customizations
on User form, we analyzed and decided to create those Custom fields on
newer version.
To do that what is the recommended approach - Do I have to create overlay
for User form and then modify the overlay in Best
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Wednesday, August 14, 2013 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using BPCU while ARS Upgrade?
**
For backward compatibility of our ITSM(HD 5.6) and existing customizations on
User form, we analyzed and decided to create those Custom fields
custom field that you need to
** **
** **
*From:* Action Request System discussion list(ARSLis
t) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Raj
*Sent:* Wednesday, August 14, 2013 3:52 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Using BPCU while ARS Upgrade
Thanks Jason and Kiran. Your response clarified lot of things.
We are currently focusing on ARS Upgrade only, so as upgrading our heavily
customized HD 5.6 is a big challenge but eventually we will get there or we
might just start fresh with newer Service Desk.
As you suggested, I am just
Hi All,
We are in the process of upgrading ARS from v5.1.2 to v8.1. We also have HD
v5.6 which at this point are not thinking of upgrading as we have heavy
customization. Now coming on to ARS, we also have some customizations on
our core forms.
While running the upgrade installer to
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