Re: Remedy and Altiris Intetgration

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Thursday, January 04, 2007 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Altiris Intetgration ** I don't, other than what I alre

Re: Vertical Navigation Bars and Active Links

s have it assigned to more than one Nav bar. Are we just missing something, or are we out of luck on trying to keep the number of Active links down? Thanks, Charles __20060125___This posting was submitted with HTML in it___ -- Rick Coo

Re: Daylight savings time and Remedy system restarts

Unless there are escalations that run during that hour (2:00 - 3:00 am) that is either duplicated or not encountered at all. As an aside, this would include database backups, sync scripts with AD or other outside data sources, etc. So if you shut it down at say, 1:00 am to do a Db backup that ra

Re: Using DSO to swap dockets between ARS ITSM 5 & ITSM 7

If you have a little time, Remedy has been working on a white paper that will show us how to migrate the ITSM 6 (which is not too different than v5.x) structure to CMDB 2.x. I don't know when that will actually be released, but it shouldn't be too much longer, I think, and it seems like it might b

Re: AR System version numbers

And, in addition to that, a more infrequent use of "one-off" exceptions to the intent of the numbering system. For instance, wasn't one of the 7.0.2 installs the same as the 7.0.1, only with a better installer? That seems a bit misleading, since no functionality was added. Same thing happened wi

Re: FYI: BMC Knowledge base searching tip....

Good thing BMC came along to show Remedy how to do business with its customers, huh? (When was the last time you saw your BMC account rep.?) And as a bonus, BMC apparently brought its marketing department to show how (not) to build applications! Yay! Offshoring for everyone - the answer to cus

Re: Why would import give me this error?

I have seen this happen because a unique indexed field had multiple NULL values in it. Might check for that, too. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, January 08, 2007 12:01 PM To: arslist@ARSLIST.O

Re: Remedy Support login....

Just be thankful that you made the transition after they got most of the major bugs out of the system. Some of the rest of us were severely impacted for a while, until they moved out of "Production Beta" mode. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL P

Re: FYI: BMC Knowledge base searching tip....

Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the "KM-" more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would i

Re: FYI: BMC Knowledge base searching tip....

d -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Ryan, I think we're all pretty clear on what

Re: Access DB to Remedy

I remember converting some Access dbs to .csv files and importing them that way, though there was a good deal of data cleanup required prior to import. If you're on a SQL platform, there is a DTS connection option that might be better. Rick _ From: Action Request System discussion list(

Re: Access DB to Remedy

Or, you can use SQL DTS (Data Transformation Service) to convert the file into a SQL DB, (there's already an Access connector), from which you could access the existing data via a View form. You could also import it into an existing DB table, but I'd be VERY careful about doing so into an existing

Re: Access DB to Remedy

n list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 09, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Access DB to Remedy Or, you can use SQL DTS (Data Transformation Service) to convert the file into a SQL DB, (there's already an Access connecto

Re: CMDB cannot upgrade from previous version

Well, whenever it gets released is anyone's guess, but Remedy has been working for some time on a White Paper showing how to migrate ITSM 6 into CMDB 2.0. Since that would, in part, be converting the CMDB 1.x CDM into the CMDB 2.0 CDM, you might wait a bit for that to come out and use it. Rick -

Re: Access DB to Remedy

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 09, 2007 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Access DB to Remedy ** Well, I would suggest that you leave your original table alone, and just make a copy of it i

Re: CMDB cannot upgrade from previous version

the system. Or am I misunderstanding something? Dwayne Martin Original message >Date: Tue, 9 Jan 2007 12:51:17 -0800 >From: Rick Cook <[EMAIL PROTECTED]> >Subject: Re: CMDB cannot upgrade from previous version >To: arslist@ARSLIST.ORG > >Well, whenever it ge

Re: VMWare and ARS 7.0.1

Well, VM uses tons of RAM - you should basically double your RAM requirements over a standard environment. But 3.6 GB isn't exactly starving it, so I'd check something else first, since you specifically mentioned inserts - indexes. How many indexes and rows are in the table you're having probems

Re: VMWare and ARS 7.0.1 (UNCLASSIFIED)

Correction - Remedy does not OFFICIALLY support VM. However, they use it internally all over the place, they say they see no reason it won't work, and many customers are using it in various ways. Remedy just won't help you troubleshoot it, because they haven't run a VM environment through total Q

Re: CMDB cannot upgrade from previous version

from previous version Rick, I don't understand. Are you saying that I have the installer, but I need the White Paper, which doesn't exist yet, to know how to do the installation? Dwayne Original message >Date: Wed, 10 Jan 2007 07:35:54 -0800 >From: Rick Cook <[EMAIL PROTEC

Re: Recommended Spell-Checker for MidTier

I evaluated one called Spell Magic from Alcoda software that seemed pretty slick, and priced well, too. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: Wednesday, January 10, 2007 9:55 AM To: arslist@A

Re: Access DB to Remedy

t(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 09, 2007 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Access DB to Remedy Or, you can use SQL DTS (Data Transformation Service) to convert the file into a SQL DB, (there's already an Access connector), from which

Re: ARS List Email is a Goldmine - How to Index

Why re-invent the wheel? www.arslist.org has them already stored, and you can search on them there. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, January 11, 2007 5:13 AM To: arslist@ARS

OT: Thank you, David Easter

ne at BMC is paying attention to us, when it seems that so few there are. We may not always like what you have to say, but we always will appreciate you coming here to say it. Thank you. Rick Cook Cook Enterp

OT: Support Note Number

Has anyone purged a Remedy license recently, and seen the resulting notification code on confirmation of that purge? 8675309. I'm not kidding. I love it! Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRI

Re: Support Note Number

process your purge request?? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, January 11, 2007 3:14 PM To: ars

Re: voice applications for Remedy ARS - beta

Yeah, that IPCC application is very nice - I wish Remedy had something like that. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergey Menshikov Sent: Friday, January 12, 2007 8:59 AM To: arslist@ARSLIST.ORG Subject: Re

Re: RUG 2007 date, location

As someone who has recently driven into Canada and back from Seattle, I would not recommend that you bank on getting back into the states without a passport. At very least, you are far more likely to be searched. At most, they may tie you up for a period of time while they check you out. I think

Re: Remedy Developer Certification?

There are two certs currently, and more (maybe) on the way. The RAC (Remedy Approved Consultant) and RSP (Remedy Skilled Professional) have been around for many years. Remedy, I think, is planning several more of the "skilled practitioner" type of certs for ITSM, but I don't know when that will h

Re: Remedy Vulnerability

There have been a number of security holes in older versions of MT. I think getting to MT 6.3 patch 16 takes care of all I am aware of. Remember, the 6/7.x MT architecture is completely different than the 5.x. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Remedy Asset Configurations

Well, I can think of two strategies that would be worth trying: 1) Find the workflow that's overwriting your values and make it stop doing that. 2) Add a temp field (copy of the Est. Price field) into which to import the Est. Price, then have workflow move it to the actual field. You'll likely

Re: How much RAM for v7?

James, how many users will you have, and what applications will they be using? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Pifer Sent: Wednesday, January 17, 2007 7:37 AM To: arslist@ARSLIST.ORG Subject: How muc

Re: User World 2007

Not a big deal to me, since my kids are all teens now. I can see how it would be for others, but I think the clue in their response was that 7.5 (at least) would be ready to be pushed for that time period. I just wish they'd picked a northern destination in the summer, when it's quite nice there.

Re: OT User World 2007

al Message- From: Rick Cook <[EMAIL PROTECTED]> Date: Wed, 17 Jan 2007 07:54:13 To:arslist@ARSLIST.ORG Subject: Re: User World 2007 Not a big deal to me, since my kids are all teens now. I can see how it would be for others, but I think the clue in their response was that 7.5 (at l

Re: Remedy Vulnerability

I think that we're forgetting that most security breaches are internally based. While we still need to take measures against external attacks, all the measures we're talking about won't stop someone already inside the firewall and the office, if they are determined to get into something and have s

Re: User World 2007

You might consider the cost of flying into Seattle and either driving or taking a bus up to Vancouver. It's just a few hours away, is right up I-5, and is a pretty drive. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of R

Re: ZenWorks Integration

Except that Asset 6.x isn't compatible with CMDB 2.0 - yet. Best you can currently get *fully supported* is 1.1 patch 3. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, January 17, 2007 2:27 PM To: arslis

Re: Remedy Vulnerability

Exactly my point, John. Why hack Remedy when there are far easier ways to get at the data through more well-known and easily exploitable security holes? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Baker Sent: We

Re: How do others handle CTI and Assignment requests?

FOUR THOUSAND CTIs? Does that seem large to anyone else? If so, I would make a note to look at cutting that down some on your migration to ITSM 7. The use of product-based CTIs will help with that, so that you can keep your problem ones generic - and more manageable. More to your question, I do

Re: How do others handle CTI and Assignment requests?

EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, January 18, 2007 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: How do others handle CTI and Assignment requests? ** FOUR THOUSAND CTIs? Does that seem large to anyone else? If so, I would make a note to look at cutting that down some on

Re: CMDB - Stupid Version Question

Go to the SHARE:Application_Properties form. Supposedly, the correct version of your applications is listed there. I say "supposedly" because some of the patch scripts don't update that information all the time. But that's as good a place as any to check. Rick -Original Message- From:

Re: How much RAM for v7?

slist@ARSLIST.ORG Subject: Re: How much RAM for v7? We have 35 fixed and 35 floating licenses. Oracle database is on another server. Only application is Helpdesk for incident tracking. No asset, no approvals, etc. MidTier will run on this server. Thanks, James On Wed, 2007-01-17 at 07:40 -0800, Rick Cook

Re: ticket query

Another way would be if you were using a table field. You could make the sort criteria the Request ID, in Descending order, and make the Chunk size 50. It's not perfect, but it might get you what you need. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROT

Re: Remedy Vulnerability

No one is saying that it is, but since there's only so much bandwidth to go around, it seems to make sense to spend one's time on the more likely and dangerous vulnerabilities than to chase things that won't actually make things any safer. Rick -Original Message- From: Action Request Syst

Re: Remedy Vulnerability

Good points, John. It would be interesting to know (not that they'd tell us) how much attention is given by BMC during a development cycle to address anticipated security concerns to not only the product, but the connectors. My own development experience, coupled with what little I know of BMC dev

Re: Cannot start server

Talk to the DBAs - something must have changed on the DB server this weekend. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Saturday, January 20, 2007 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Cannot start se

Re: 5.x User Client Against 7.x AR Server

As have I. If my client can't perform certain functions because they don't yet exist on the server version, that's probably not a problem, since I'm not supposed to have that functionality anyway. If my server has functionality my client can't process, that's a potential problem. I always recom

Re: 5.x User Client Against 7.x AR Server

There was an issue when going from <= 5.0 client/server combos to > 5.0client/server, because a few of the APIs got updated in 5.0.1, and some things like Groups were stored and referenced slightly differently. Apart from that, the advice is sound. If both are at 5.1.2 or above (and if not, WHY

Re: BMC Support Web Site Performance

I just wish they would stop treating the entire site like it's a development or test server, and that they would stop thinking that the users (i.e. customers) signed up for a constant Beta program disguised as an informative site. Do they not have any kind of environment on which to make sure stu

Re: EXT AUTH - Authentication service not responding

No, that's the point of multi-threading; if one List thread is running a long process, incoming processes only queue up to a small extent (I once heard it was a max of 5 requests per thread in queue, but that may have changed since I heard it) behind that one before spilling into the next availabl

Re: CMDB 2.01 supported with Helpdesk 6.0 Application?

Remedy has, for months, promised a White Paper showing how to map ITSM 6 to CMDB 2.0.1. I don't think it's out yet, but if not, it should be soon. The patch Roger spoke of is really just the WP. It's not a matter of it being unsupported or impossible without the WP, it's just a matter of figuri

Re: Charge back functionality in Remedy Help Desk for service requests?

There is costing data in both Asset and Change, and in Help Desk, you can assign users a Cost code or accounting code or G/L # or whatever, and use that as chargeback criteria. I rarely see it used, though. Rick On 1/24/07, Julie Kanakanui <[EMAIL PROTECTED]> wrote: I've been asked to add som

Re: Admin Tool will not show an ARS Server

I wonder if it is an issue with your licenses, or perhaps with the MAC address of the server, which would affect licenses. No fixed license, no Admin access. Has Support looked at that? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Reg: Hardware Compactibility

That looks quite adequate to me, but at 120k tickets a year, I hope you have an archiving strategy, or performance even on that hardware will begin to suffer pretty soon. -- Rick Cook Cook Enterprises 253-278-4112 On 1/25/07, Pavan Kumar Av (Consultant) <[EMAIL PROTECTED]> wrote: ** H

Re: Reg: Hardware Compactibility

ssion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Friday, January 26, 2007 4:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Reg: Hardware Compactibility ** That looks quite adequate to me, but at 120k tickets a year, I hope you have an archiving strategy, or performan

Re: ITSM - Verses What ?

FrontRange ITSM is a strong competitor, if you go by looks and OOB functionality. Aand then you install it and begin to look at the guts of it. When I did, I was never as thankful for Doug's architectural genius. And while the light customizations can be done as easily there as in Remedy (m

Re: BMC Support Web Site Performance

You mentioned the word "culture". I think that may be a bigger player as outsourcing of support increases. It doesn't matter if the overseas support people are trained as well, are as smart, or speak English (or whatever your native language is) as well as the CA people do, one thing remains, an

Re: Ticket Query (part deux)

y glitch is that I don't know if the chunk value integer is configurable via workflow, though I think I recall seeing an application once on which the user could change it on the client, so maybe it is. -- Rick Cook Cook Enterprises 253-278-4112 On 1/26/07, Richard Crosby <[EMAIL PROTE

Re: OT: ITSM Total Cost of Implementation Discussion

To answer your first question, the thing I have always liked about Remedy was that I never had to tell a customer that Remedy couldn't be made to conform to existing business practices. With ITSM 7, I'm not sure that would still be the case. In any event, the corporate ITIL initiative would be t

Re: OT: ITSM Total Cost of Implementation Discussion

y well balk at the idea of embracing ITIL just because Remedy made their product that way. It seems to me Remedy took an awful risk retooling ITSM the way they did. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ri

Re: OT: ITSM Total Cost of Implementation Discussion

as tremendous repercussions on the end customer...especially if the end customer is a government agency. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 26, 2007 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ITSM T

Re: Thanks for the Memories

Lori, we'll miss you here - best of luck in your new place and in your new job. Rick On 1/26/07, Lori Gumbiner <[EMAIL PROTECTED]> wrote: ** Dear Listers, Today is my last day as a Remedy Developer. I am off to join the ranks of one of my ARS clients to work as an analyst in the dynamic worl

Re: OT: ITSM Total Cost of Implementation Discussion

I remember Doug saying that Remedy would release tools to us that did exactly that, but I haven't heard if they actually were released. Rick On 1/26/07, Ben Cantatore <[EMAIL PROTECTED]> wrote: ** "Certainly you want to apply the best practice configuration control techniques of Remedy…my poin

Re: OT: ITSM Total Cost of Implementation Discussion

One hole in your logic, Norm, is that customizations to apps aren't really supported anyway, because they're changes to the supported workflow. I mean, you will often get a tech who will try to help you, but that's only up to a point, and not many have the expertise any more, and fewer probably h

Re: Sync Search Database Crash 7.01 Patch 01 Admin Tool

I had that happen with an unpatched 7.0 tool right after it was released - support never really did resolve the issue, but reinstalling Administator did fix it. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Whistle

Re: OT: ITSM Total Cost of Implementation Discussion

ems to me Remedy took an awful risk retooling ITSM the way they did. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 26, 2007 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ITSM Total Cost of Implementatio

Re: CMDB 2.01 supported with Helpdesk 6.0 Application?

It certainly does seem to be taking an inordinate amount of time. It's been months since it was most recently promised. How long does it take to create export/import maps and procedures for two sets of data tables for products which they created? I'm no longer believing anything I'm told on this

Re: Workflow

Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with "** You could possibly do it in a View field, using either some OLE or Java function. That would be my best guess. I can't think of any native ARS wa

Re: CMDB 2.01 supported with Helpdesk 6.0 Application?

I know what they did, Roger. I'm just not sure why it's taking so long for them to tell us how to do the conversion/mapping. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, January 29, 2007 3:57 PM To: arsli

Re: Workflow

ECTED] On Behalf Of Daniel Bloom Sent: Tuesday, January 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow ** I would suggest submitting it as an enhancement request. Rick Cook replied back in November with "** You could possibly do it in a View field, using either so

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

Perhaps BMC should update its web page to more accurately describe for us their definition of various terms which we've come to believe mean apparently different things. Just to be sure that the expectations of those in the real business world are in line with what BMC feels is reality. I would p

Re: CMDB 2.01 supported with Helpdesk 6.0 Application?

I bet you're right about that, Roger. I agree that they didn't anticipate that so many customers would see ITSM 7 and say "...not so much - we'll stick with v6." If they had asked the customers or consultants, we could have told them that would happen. More BMC arrogance, in thinking they k

Re: Workflow

lf as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, January 30, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Workflow *

Re: Workflow

gt; > -- > -- > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Tuesday, January 30, 2007 11:52 AM > *To:* arslist@ARSLIST.ORG > *Subject:*

Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant)

Indeed. Misclassifying issues can be the equivalent of crying wolf, and can cause support to not respond in a timely manner when you really need them to. If you must up-classify something that is more time-sensitive than critical, do so sparingly, and only when you really can justify it. Abusing

Re: Workflow

Doug, not that this is a big deal or anything, but if the earlier report that the 3 second interval AL was synced to happen all at once for multiple clients, that means that either there is C/S traffic, or that there is some variable set on the client as a result of the AL and form load. Plus, you

Re: Filters limit for an operation ???

Depends on your applications. If you're running full ITSM 7.0, or something as heavy as that, you might want to bump that higher. I'm pretty sure the recommended setting is mentioned in the docs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Remedy Email "Paging" to a Cell Phone

You could see if one of the online messenger programs could do a better job, and if it could be run from a command line or something. Also, depending on your environment, you may be able to output the results of a text file to a destination or something. Or, you could tell the boss to get a cell

Re: Exporting from ARUser 7.0.01 P1 and Importing with 6.3 P20

I found that, too, as well as a bug that when using the 7.0 Import, if I select a new import file too quickly after finishing an import into a different form, it just aborts - no errors, just gone. Remedy couldn't duplicate it (though I just did again last week), and so wouldn't bug it. Rick --

Re: Compliments to the Documentation Section of Support Site

Maybe it's a caching issue or something, but I don't notice anything different on the doc site. Are the differences so obvious that I will notice them when I see them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt

Re: CVS Support

Bob, I'd bet the answer is no, though that doesn't necessarily mean it won't work. Just that you're pretty much on your own to make it work. Rick On 2/6/07, Halstead, Robert <[EMAIL PROTECTED]> wrote: ** Does Remedy support any Open Source CVS? All I can see in the docs are ClearCase and PV

Re: JOB: Toronto Canada - Senior Consultants Wanted

Julie, is this for RIM? Rick On 2/6/07, Julie Rees <[EMAIL PROTECTED]> wrote: ** Morning Listers, Kifinti Solutions is growing again. We are in need of two Senior Remedy Developers/Consultants in Toronto. ITSP, CMDB and/or ITSM installation and customization exper

MT not acting like client

f the form to allow the user to enter another ticket. The workflow runs perfectly in the v7 UT, but closes the window immediately after the PERFORM-ACTION-APPLY in the MT. I've flushed cache, cleared temp files, etc., but nothing seems to help. Any ideas to try? -- Rick Cook Cook

Re: Mid Tier Installation 7.0.1 Patch 001 JDK error....

Lisa, I don't think the 1.5 version of Java is supported at any level of ARS at the moment. The latest 1.4 should work just fine. Rick On 2/7/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote: ** Hey Listers, Just installed Mid Tier and Tomcat on our Windows 2003 server and of course it is not worki

Re: Anyone run ITSM 5.5 against ARS 7.0.1?

I concur with Ron's assessment. My own most recent upgrade of this type was done on a new server (i.e. not the current production server), so the errors were not critically impacting, but it did require some re-installs and such. Also know that you get an unpatched CMDB with ITSM 6 - you'll have

Re: Display Group List in Names

Did you use the $GROUPS$ variable? You could also look at the Active Link that runs when, on the Group form, you click the "Show Members" button/link. Rick On 2/7/07, Niu, Jason <[EMAIL PROTECTED]> wrote: ** We were trying this for over 3 hours, can't figure out how this can be done. We wan

Remedy Education site

ves. - A placement test (was that there before?) - New ways to find the classes. Nice job, whoever did that! -- Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.o

Re: Cost of Ignored workflow objects in Remedy ?

Turn on your SQL logs and you'll see the exact timing, down to several decimal places. You will then see exactly how much time it takes to move through those Filters during a given operation. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROT

Re: Next-ID-Block-Size

ccess ARSlist Archives at > >www.arslist.org ARSlist:"Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are&

Purging a server license in ARS 6/7

one seen this before, and if so, how did you get around it? Old server: ARS 6.3 patch 16 New server: ARS 7.0 patch 2 Windows 2003/SQL 2000 -- Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access

Re: Anybody able to use Knowledge Base search lately?

I'm using IE 6.0.29 from an XP client, using the 1.5_06 JRE, (though the 1.4.11 SDK I use on another box also works), and have no problems accessing anything at the moment. I did notice that they are weighting the KB responses now. Maybe they were before, but I don't recall seeing the match %, n

Re: Mid-Tier Session Timeout = Release Floating License?

Ming Yan, Lam __20060125___This posting was submitted with HTML in it___ -- Rick Cook Cook Enterprises 253-278-4112 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:&quo

Re: Purging a server license in ARS 6/7

t System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, February 08, 2007 10:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Purging a server license in ARS 6/7 ** How does Remedy limit the ability to run concurrent servers on what is essentially one server li

Re: FW: Permanent Remedy Developer - Singapore

Sorry, James, but the skill set your client wants would be difficult to fill if it were located in Hawaii. There just aren't all that many people from which to choose with all of that experience in both ITSM, Oracle, and scripting languages. And since everybody who is any good is plenty busy rig

Re: Next-ID-Block-Size - Skipping Numbers

This is simply functioning as designed, Stephen. When you allocate a chunk and it is taken, the nextId variable is reset at that time to N + . When the server restarts, that's the next ticket number, regardless of what happened to those preceding it. Plus, how would it know whether the Entry IDs

Re: Sending HD Surveys on 100th Resolved Ticket

Use the modulo '%' operator. Divide the integer portion of the ticket # by 100, and if modulo = 0, send it out. Or, if the ticket number ends in "79" for instance, that would work, too. Rick On 2/13/07, Jack Samson <[EMAIL PROTECTED]> wrote: All, I am trying to send a survey out on every 10

Re: Question: %

You could remove "Search" from all views. You could run a process to load a virus on the machines of people who do that. Inviting the offenders to a game of "guess what I changed your password to". Beatings could even be on the table. Oh, you meant "What SHOULD you do". My bad. :) Rick --

Re: ADM:Timing Test, please ignore

Gmail sometimes decides that random entries from the list are Spam, and puts them in that folder, which means that if you have it directed at Outlook, you won't see those entries. Log into the gmail web interface to track that. Rick On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: ** Ther

Re: Using 6 Admin & Client on 5.01.01 ARS

Yes - Admin should always match at least the version, and in some cases the patch, of the server. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janet Mahan Sent: Friday, February 09, 2007 8:09 AM To: arslist@ARSLIST.ORG

Re: Remedy 6.3 Indexing Questions

Shawn, Regarding the indexes, yes, ARS is AN interface that creates the indices in the DBMS, but is not the only way to do so. HOWEVER: Any adjustments done directly in the DBMS won't necessarily appear in the Admin tool. So if your DBA wants to control all of the indexing, that may be ok, but

Re: Custom App vs Out of the Box questions

To answer a slightly different question, whether an organization wants to use OOB or customized applications depends on whether they want the way the company does business reflected in how the software works, or whether they want the practices accompanying the software to set and enforce the practi

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