On Fri, 22 Jun 2012 19:35:39 +0100
Keith Edmunds wrote:
Hello Keith,
>Yes, sorry Brad, I meant to quote that bit too.
NP; I ought to have used a smiley, TBH. I wasn't annoyed by the slip.
>We were without a telephone or Internet for 3w2d a couple of years ago.
>BT didn't pay us anything :-(
On Friday 22 June 2012 10:43:44 Brad Rogers wrote:
> If BT attend and no fault is found,
> it's a minimum of £80.
Over £300 apparently last time I had to crawl around on the floor plugging
routers and cat5e into almost inaccessible sockets.
But I don't know, of course, whether it was a more
On 22/06/12 18:47, Keith Edmunds wrote:
On Fri, 22 Jun 2012 10:43:44 +0100, b...@fineby.me.uk said:
If BT attend and no fault is found,
it's a minimum of £80.
I believe it's £130. I can't help thinking BT would take a lot more
interest if, when they attended and found there WAS a BT fault, the
On Fri, 22 Jun 2012 19:11:14 +0100, b...@fineby.me.uk said:
> Well, I did say it's probably more now.
Yes, sorry Brad, I meant to quote that bit too.
We were without a telephone or Internet for 3w2d a couple of years ago. BT
didn't pay us anything :-(
--
We're looking for good Linux people:
ht
On Fri, 22 Jun 2012 18:47:08 +0100
Keith Edmunds wrote:
Hello Keith,
>I believe it's £130. I can't help thinking BT would take a lot more
Well, I did say it's probably more now. :-)
>interest if, when they attended and found there WAS a BT fault, they had
>to pay the subscriber £130. That wo
On Fri, 22 Jun 2012 10:43:44 +0100, b...@fineby.me.uk said:
> If BT attend and no fault is found,
> it's a minimum of £80.
I believe it's £130. I can't help thinking BT would take a lot more
interest if, when they attended and found there WAS a BT fault, they had
to pay the subscriber £130. That
On Fri, 22 Jun 2012 08:29:28 +0100
Tim wrote:
Hello Tim,
>router first and if that is still a problem we will contact BT. Fault
>turned out to be a broken line coming into the building so I would of
>had to spend my time and money before Zen would call out BT to resolve
>their line fault. I m
On Fri, 22 Jun 2012 08:29:28 +0100
Tim wrote:
the wan side setup nothing else.
> In regards to Zen (the above ISP is not Zen) I had a ADSL from Zen
> several years ago, I went with them based on the comments of there
> good customer service. Unfortunately the one time the line fail
> (again remo
On 21/06/12 18:32, Rob Malpass wrote:
Hi all
Slightly ot but something we all have to do at some point... I ask in
all honesty - could / should any ISP have been able to do more for me
in my situation?
Tonight I contacted Zen because (having only had my connection
activated a couple of day
On Thursday 21 June 2012 22:55:59 Andy Smith wrote:
> So if someone were to say to me,
>
> "I know I have a problematic phone line and need an ISP that's
> going to go to fight for me with BT instead of one that will
> just do the equivalent of a shoulder shrug and pass the buck
> a
On 21/06/12 18:32, Rob Malpass wrote:
>
> Hi all
>
>
>
> Slightly ot but something we all have to do at some point... I ask in
> all honesty - could / should any ISP have been able to do more for me
> in my situation?
>
>
>
> Tonight I contacted Zen because (having only had my connection
> acti
Hi Rob,
On Thu, Jun 21, 2012 at 06:32:27PM +0100, Rob Malpass wrote:
> Slightly ot but something we all have to do at some point... I ask in all
> honesty - could / should any ISP have been able to do more for me in my
> situation?
*Could* they do more? Yes. *Should* they do more? Trickier questi
On Thursday 21 June 2012 18:32:27 Rob Malpass wrote:
> When I asked him about this
> he said Zen didn't support the router (even though they supplied it!)
Zen sells routers, but does not "supply" them in the same sense as e.g. Sky
does. Though I would agree that it does not sound as tho' the cha
On 21 June 2012 18:32, Rob Malpass wrote:
> I ask in all
> honesty - could / should any ISP have been able to do more for me in my
> situation?
What was your situation, your connection dropped and your router
needed a reboot...my answer is no.
Supplying you with an unsupported router, that is d
Hi all
Slightly ot but something we all have to do at some point... I ask in all
honesty - could / should any ISP have been able to do more for me in my
situation?
Tonight I contacted Zen because (having only had my connection activated a
couple of days ago) I returned home to find no conne
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