Re: [otrs] Question about customer information

Hi Moshe, On Mon, Jul 14, 2003 at 12:27:28AM +0200, Moshe Livne (Leibovitch) wrote: > Is there a way of allowing the agent to enter/modify the customer > information? Or even fill user fields that the user can't see/access. Yepp, you can set the access group of each Kernel/Modules/* module. Def

[otrs] Question about customer information

Hi, Is there a way of allowing the agent to enter/modify the customer information? Or even fill user fields that the user can't see/access. Regards, Moshe ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

Re: [otrs] nothing to see in zoom view

Hi Matthias, On Mon, Jul 07, 2003 at 12:43:24PM +0200, Matthias Krey wrote: > after upgrading to 1.1.2 we cannot see the content of a ticket > in zoom view, even of plain text tickets. > Clicking on plain shows me that there is something. > > Using a SuSE 8.1 and upgrading with the rpm-file to 1

Re: [otrs] errorlog is full with errors

Hi Martin! Am Son, 2003-07-13 um 14.44 schrieb Martin Edenhofer: > Normally mod_perl compiles the perl modules on statup. If you change or > update one module (e. g. Kernel/Config.pm changes) you need to restart > your httpd to get the changes working. That´s right. > Apache::StatINC check ne

Re: [otrs] how to compress ticket age as printed?

Hi Bill, On Wed, Jul 09, 2003 at 02:43:25PM -0700, Bill Pier wrote: > I'm trying to figure out where the ticket age, as display on queue or > open tickets pages, are created. > I'd like to compress the format from something like "1 day 5 hours 3 > mins" to something smaller like "1d5h3m". Hmmm...

Re: [otrs] UBE messages unacceptable?

Hi Wes, On Fri, Jul 11, 2003 at 04:47:41PM -0400, Wes Plate wrote: > I received a new ticket from a customer, the auto-reply from OTRS generated > a mail failure. Is this an OTRS problem? > > Failed to deliver to '[EMAIL PROTECTED]' > SMTP module(domain .com) reports: > message text rejected

Re: [otrs] errorlog is full with errors

Hi Peter, On Sun, Jul 13, 2003 at 01:55:34PM +0200, web4.hm - Peter Padberg wrote: > After I install otrs I get a lot of this in my Apache-errorlog: > > [Sun Jul 13 13:49:19 2003] null: Apache::StatINC: Can't locate > ../..//Kernel/System/Ticket/Number/DateChecksum.pm > [Sun Jul 13 13:49:19 2003]

[otrs] errorlog is full with errors

Hi! After I install otrs I get a lot of this in my Apache-errorlog: [Sun Jul 13 13:49:19 2003] null: Apache::StatINC: Can't locate ../..//Kernel/System/Ticket/Number/DateChecksum.pm [Sun Jul 13 13:49:19 2003] null: Apache::StatINC: Can't locate ../..//Kernel/System/Log/File.pm [Sun Jul 13 13:49:2