Good evening,
we are using this system now for about a week and it is very good. Our
customers also will like it and we would like to have more customers using
the same (our) system.
so we have created several users, queues and groups.
We have made sure that the users and queues of company1 are
hi!
i found a faq-table in the OTRS-mysql database. i would love a feature to
create one ore two small faq lists with OTRS. my agents get a lot of
questions with the same content. so an faq list directly in OTRS would be
very cool.
mario
___
OTRS ma
> > I would first try to understand this [EMAIL PROTECTED] Siebel numbering
> logic. And
> > I would also prefer to turn this into a general
> improvement, instead
> > of a very specific feature... if possible !
>
> This would be possible and more appreciated by the community! :)
Right ! I ju
Hi Patrick,
On Mon, Jul 14, 2003 at 01:03:11PM +0200, Patrick Zwahlen wrote:
> > [...]
> > The way to get it working could be:
> >
> > If the sender of a new request is "Siebel" then the OTRS
> > parse the "Siebel-Ticket- Number" from the incoming email and
> > use this Ticket-Number also as OT
Hi Kieran,
On Mon, Jul 14, 2003 at 11:37:21AM +0100, kieran fulke wrote:
> >[...]
> >Opps... I mean add the "$Self->{IPC} = 0;" line and comment your line 62
> >in Log.pm out (both). :)
> >
> >(The IPC stuff seems to be different from Linux, BSD, Mac, ... but is it
> >not working for you Alex?)
>
> I would say it's possible. But you need to "patch/work on"
> the OTRS-PostMaster code.
>
> The way to get it working could be:
>
> If the sender of a new request is "Siebel" then the OTRS
> parse the "Siebel-Ticket- Number" from the incoming email and
> use this Ticket-Number also as OTRS
>
Hi Patrick,
On Mon, Jul 14, 2003 at 12:17:54PM +0200, Patrick Zwahlen wrote:
> [...]
> When a customer opens a new Service Request, we get an e-mail saying 'New
> SR: 1-ABCDE'. 'ABCDE' can be any alphanumeric character. What I would like
> to accomplish is to have OTRS get this e-mail, and actuall
Thank you Martin for the hint.
Shortly before your mail arrvied I made the update again with
the --force parameter and everything works fine now.
Matthias
Martin Edenhofer wrote:
Hi Matthias,
On Mon, Jul 07, 2003 at 12:43:24PM +0200, Matthias Krey wrote:
after upgrading to 1.1.2 we cannot see t
Martin Edenhofer wrote:
Hi Kieran,
On Mon, Jul 14, 2003 at 11:06:22AM +0100, kieran fulke wrote:
[...]
commenting out the "ipc stuff" function that ends at line 62 in Log.pm
allows me to log in as the default user, look around, but as soon as i
try to make any changes, like adding a user, it ha
Hi Kieran,
On Mon, Jul 14, 2003 at 11:06:22AM +0100, kieran fulke wrote:
> >> [...]
> >>commenting out the "ipc stuff" function that ends at line 62 in Log.pm
> >>allows me to log in as the default user, look around, but as soon as i
> >>try to make any changes, like adding a user, it hangs and
Hi OTRS Gurus ;-)
I am managing a small team (7 people) of security engineers. We are part of
a big company, who is now pushing everyone to use Siebel as a central CRM
*AND* ticketing system.
For us, Siebel is a real pain in the neck to work with, mainly because
ticketing is just an add-on, and i
Martin Edenhofer wrote:
Hi Kieran,
On Mon, Jul 14, 2003 at 10:29:53AM +0100, Kieran Fulke - Sun Remote Monitoring Centre wrote:
i'm trying to sun OTRS on a solaris 9 machine (sparc), even the main page
wont come up to begin with:
[Mon Jul 14 10:07:14 2003] [error] [client xxx.xxx.xxx.xxx] Prem
do the installer scripts tailor the shared-memory setup of login session? :)
Alex Mihicinac wrote:
Install scripts don't work on Solaris (I had the same problems). You
have to do all things that install scripts do by youself manualy. And
after that everything works as it should! :)
Regards,
Alex
Hi Kieran,
On Mon, Jul 14, 2003 at 10:29:53AM +0100, Kieran Fulke - Sun Remote Monitoring Centre
wrote:
> i'm trying to sun OTRS on a solaris 9 machine (sparc), even the main page
> wont come up to begin with:
>
> [Mon Jul 14 10:07:14 2003] [error] [client xxx.xxx.xxx.xxx] Premature end
> of
Install scripts don't work on Solaris (I had the same problems). You
have to do all things that install scripts do by youself manualy. And
after that everything works as it should! :)
Regards,
Alex
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of
Hi folks
i'm trying to sun OTRS on a solaris 9 machine (sparc), even the main page wont
come up to begin with:
[Mon Jul 14 10:07:14 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of
script headers: /opt/otrs/bin/cgi-bin/index.pl
Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/Syste
Hi Chris,
On Mon, Jul 14, 2003 at 03:29:23PM +0800, Chris Wong wrote:
> I want to create a link in CustomerNavigationBar to
> post the customer's login id to my webpagebut i cannot
> get the UserLogin environment in the dtl file.
>
> I've added the following line to the original
> CustomerNavigat
I want to create a link in CustomerNavigationBar to
post the customer's login id to my webpagebut i cannot
get the UserLogin environment in the dtl file.
I've added the following line to the original
CustomerNavigationBar.dtl but it doesn't convert
$Env("UserLogin") to customer's login id.
my
si
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