Hey,
a colleague of mine thinks that it is possible to connect two different
OTRS systems, e.g. those of two companies. The idea is that tickets can
be moved from one system to the other. Unfortunately I haven't found
anything about that in the docs, nor in the mailing list archives. So I
guess
On 6/16/05, Cogley, Rick [EMAIL PROTECTED] wrote:
Greetings list -
Just wondering: is there a setting for use in Config.pm that allows you to
change the default behavior of the FAQ selection process in ticket zoom,
where you get the popup and choose a FAQ article from the list to enter into
On 16 Jun 2005 at 9:11, Moritz Bunkus wrote:
Hey,
a colleague of mine thinks that it is possible to connect two different
OTRS systems, e.g. those of two companies. The idea is that tickets can
be moved from one system to the other. Unfortunately I haven't found
anything about that in the
Hello,
IMHO it should be possible, if the TicketHook Values are different, like
TicketNr:
TN:
We are investigating in an coupling with a commercial product. Has anybody
experiences with HP CTS?
Thomas
-Ursprngliche Nachricht-
Von: Victor Rodriguez Cortes [mailto:[EMAIL PROTECTED]
Hey,
On Thursday 16 June 2005 12:30, Victor Rodriguez Cortes wrote:
Why would you need to connect two OTRS servers? Is there any real
situation where this thing would be practical?
We have very close ties to four other companies. Although each has its
own IT systems (and that won't
Great - thanks!
Best Regards,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan
Marien
Sent: Thursday, June 16, 2005 6:29 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
On 6/16/05,
I have been asked to determine what trouble ticket system we should use to
replace our aging in house version. We have installed OTRS but are concerned
with the speed of the system even usint Apache::Registry.
I need to look at other alternatives before we make the decision to replace our
Dear Peter and All,
Thank you for your last message.
Finaly, when making all the investigations I could, the result is that
the problem doesn't come from the upgrade... But from the database
itself...
The database under our production OTRS is OK, but when we make a dump of
the database and
Hi Phillippe,
On Thu, Jun 16, 2005 at 05:17:16PM +0200, Philippe Roth wrote:
I think our database is corrupted {:o(
Maybe the problem is the way I make the dumps... I use mysqldump
--add-drop-table -u root -p otrs otrs.bkp
Take a look into the scripts directory in your otrs installation. There
Found the problem. I was creating agents by adding them to the role. A
role was associated with a group. This worked for being able to work
with the tickets. However, they did not show up in the search options
or in the change owner options. I went to the group settings and set
them there
Hi All,
My system seems to be eating M$ Word attachments (.doc)
Other types of attachments come in fine.
Below is from my procmail log when a mail with a .doc is received.
Any ideas on what to check would be greatly appreciated!
rather long log snipppit - sorry.
procmail: Executing
Hi Rick,
On Wed, Jun 15, 2005 at 12:04:39PM +0900, Cogley, Rick wrote:
I'm using OTRS 2.0.0b2, with all mail for a domain mydomain.com being sent
to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the
otrs home directory, and have tested that all mail for the domain does
Hi Ken,
Yes, please make an entry in bugzilla on
http://bugs.otrs.org
I'm not sure, if we considder this as bug or not, but we'll won't forget
this and maybe we'll find a better solution.
Thanks a lot for your help!! :)
Best regards,
Christian
On Thu, Jun 16, 2005 at 12:26:54PM -0500, Ken
Hi Rick,
On Thu, Jun 16, 2005 at 01:09:11PM +0900, Cogley, Rick wrote:
Hi - I am using OTRS 2.0b2, and would like to get a couple hints on using
regular expressions in the postmaster filter GUI interface.
You can use regexes or normal strings. So the following tow examples
will work:
[EMAIL
Hi Christian, and thank you for your diligent followups. (BTW, your mails
are coming in as attachments - are they HTML?)
Can you please tell me, how you try to pipe the mails into a specific
queue?
Yes, the .procmailrc file in the otrs user's home directory pipes all mail
in general to the
Hi Rick,
On Thu, Jun 16, 2005 at 01:21:19PM +0900, Cogley, Rick wrote:
Hello List -
Maybe someone can give me a word of advice. I'm using OTRS 2.0b2 on Fedora
Core 3, viewing the GUI via IE.
In my /opt/otrs/Kernel/Config.pm , I set -
# Ticket::Frontend::BulkFeatureJavaScriptAlert
I had time to play with it - works very well and thanks for the
confirmation, Christian.
If I want to check a subject line for the string 911 or 119, what regexp
should I use? Would it be something like:
^.*(911|119).*
Yes, this regex IMHO matches, if 119 or 911 is contained in the subject.
Just some info for the list - I have been checking out 2.0b2 - great job
guys! - and discovered the new package manager and its downloadable apps.
The system information package is really nice, since you can customize the
info it gives back. I added these commands to the list of defaults:
env
df
Hi,
I was wondering if anyone had any ideas on this or is there any more
information that I can provide that might help?
regards
Des Quinn [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED]
Hi,
I was using a RH9 based distribution with Apache 2 (httpd-2.0.40-24) and
mysql 3
Hello list - I set up an autoreponse on a queue in OTRS 2.0b2, and added the
following to the text of the response:
Ticket # - OTRS_TICKET_TicketNumber
Ticket ID - OTRS_TICKET_TicketID
Ticket Queue - OTRS_TICKET_Queue
Ticket State - OTRS_TICKET_State
However, these variables do NOT get
Well I have made some progress albeit is a parralell direction :) I have
installed the windows version of otrs installer onto a vmware XP session. I
have then pointed this at the OTRS database on the linux machine. And it
works with me being able to view all the tickets.
Now I have not done
Hallo zusammen,
ich mchte gern wissen wieviele Antworten es pro Ticket gegeben hat.
Ich denke das das Feld Inhalt in der Ticket History mir das anzeigt. Wie
komme ich an das Feld? In den Tabellen ticket_history und
ticket_history_type habe ich es nicht gefunden.
Bin ich hier auf dem Holzweg?
Hallo,
ein Spasskeks hat eine Email mit
unserer Email-AbsenderAdresse an eine Emailadresse vom OTRS gesendet.
Auf der Emailadresse liegt ein natrlich ein Autoresponder drauf,
welche eine Email ebenso weggeschickt hat.
(Blo halt ein sich selbst)
Ist toll, wenn sich das OTRS mit sich selbst
Hallo Peter,
On Thursday 16 June 2005 10:19, Peter Padberg wrote:
Merkt OTRS eigentlich, wenn es mit sich selbst redet? ;)
Ja. Es gibt eine loop-Detektion. Standard ist glaube ich 40 Mails/Tag.
Peter
Stefan
--
Stefan Schmidt Email: [EMAIL PROTECTED]
Hallo Liste,
ich habe die SetPermissions.sh ausgefhrt, seither gibts es jeden Tag
Berechtigungsprobleme in var/articles
OTRS 1.3.2
SuSE 9.2
Apache 2
Home vom otrs: /opt/otrs
otrs-User: otrs
Apacheuser: wwwrun
Apachegroup: www
Ausgefhrt habe ich: ./SetPermissions.sh /opt/otrs otrs wwwrun www
Hier noch der Fehler in der /home/USER/log/procmail:
Error: Can't create /opt/otrs/var/article/check_permissions_27862:
Permission denied
Am Donnerstag, den 16.06.2005, 11:39 +0200 schrieb Dennis Schwan:
Hallo Liste,
ich habe die SetPermissions.sh ausgefhrt, seither gibts es jeden Tag
Hallo,
wir haben ein
Problem mit einer Installation von OTRS unter Windows.
OTRS
1.2.3
Windows 2003
Server.
neueste MySQL DB
Version
neuestes
xampp.
Alles schein soweit
zu laufen aber sobald ich in den FAQ Bereich gehe und einen der Links der
dort
exestierenden
FAQ
Eintrgeanklicke
Hallo Thomas,
On Do, Jun 16, 2005 at 08:54:16 +0200, Thomas Ellwanger wrote:
ich mchte gern wissen wieviele Antworten es pro Ticket gegeben hat.
Ich denke das das Feld Inhalt in der Ticket History mir das anzeigt. Wie
komme ich an das Feld? In den Tabellen ticket_history und
ticket_history_type
Hi Michele,
On Wed, Jun 15, 2005 at 10:34:13AM +0200, Michele Bonadio (Bike o' bello) wrote:
Ich hab in der Docu gelesen das man im Kernel/Config.pm
Das Design der Antwortmail verndern kann!
Quasi so:
# ms_style
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
Hi Michelle,
Folgenden Eintrag findest du in Kernel/Config.pm:
# $Self-{CheckMXRecord} = 1;
Ciao,
Christian
On Tue, Jun 14, 2005 at 11:11:52AM +0200, Michele Bonadio (Bike o' bello) wrote:
Welchen eintrag muss ich denn auskommentieren? Wo genau!
-Ursprngliche Nachricht-
Von:
Danke Problem gelst! :-)
-Ursprngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag
von Christian Schoepplein
Gesendet: Donnerstag, 16. Juni 2005 16:42
An: User questions and discussions about OTRS.org in German
Betreff: Re: Kann mir heir keiner mehr helfen
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