Hello Subramanya,
On Mi, Jul 06, 2005 at 10:48:53 +0530, Subramanya N.V wrote:
>I am using OTRS and I am facing problem after sending mail to customer.
>A) My mail is not reaching to the customer email id.
>B) mail is bouncing back stating spam has blocked the so and so ip address
>since the otrs
Hi!
> Debian: 3.1 (Sarge)
> OTRS: 1.3.2
> Apache: 2.0.54-4
> mod_perl2: 1.999.21-1
As I update my systems from time to time, this are the versions I have
currently
working in my setup:
- Debian Sarge (unstable, hasn't been upgraded to final yet)
- Apache2 v2.0.53-5
- mod_perl2
Hi!
> I've searched through the archives and haven't found anything on this
> yet. Has anyone managed to set up OTRS in a multi-homed setting? If
> so, how would you go about this?
What do you mean with "multi-homed"? Sorry, I don't speak english
natively
and I don't really kn
Thats a good suggestion, Trevor.
The thing is, I'm in London. All Time Zone settings are at GMT with a
fat +0 for everything. I've tested by sending both to my work account
and my personal email account (hich is hosted in Montana). I've haven't
had timestamp troubles since I've gotten here.
I search in OTRS-list history, but I can´t find anything about it:
How can I show owner in sort ticket Overview. In fact, see Ticket Agent
Owner when I "click" in My-Queue.
Thanks a lot.
Alvaro.
--
--
Victor,
Thanks for the response and I apologize for the confusing language.
Basically, what I am asking is if a hot backup site can be configured.
I.e. Site A has the main OTRS service and Site B has a backup that
must be synchronized with Site A.
In the case that Site A fails, Site B should be
Mike,
I haven't played with OTRS too much, but you should be able to find
the code that handles incoming mail and spawn a script from there.
To keep it simple, you may want to use a FIFO pipe, a named pipe, or
just a regular file to have an external routine (say cron) check for
incoming e-mails.
Hmm, in that case, you may have one of two issues.
The first is that the system clock is set to US EST (Is it a DELL?
That happens sometimes) and, depending on what function is called, the
code may be getting hardware time NOT system time (guess how I know
this ;-).
The other idea is that OTRS ha
Trevor Vaughan typed, at or about 7/6/2005 12:09 PM, ...
> Basically, what I am asking is if a hot backup site can be configured.
> I.e. Site A has the main OTRS service and Site B has a backup that
> must be synchronized with Site A.
>
> In the case that Site A fails, Site B should be able to pi
Thanks for the suggestions, questions inline...
> All the main data is in a centralized database. OTRS runs on multiple
> webservers, all talking to the same database, that way theres no need to
> synchronize. Just make sure the Database machine is rock solid.
This is where I was thinking abou
Trevor Vaughan typed, at or about 7/6/2005 12:18 PM, ...
The first is that the system clock is set to US EST (Is it a DELL?
That happens sometimes) and, depending on what function is called, the
code may be getting hardware time NOT system time (guess how I know
this ;-).
I've cheked the hardwa
inline commentary yet again...
>>All the main data is in a centralized database.
...
>>Just make sure the Database machine is rock solid.
> This is where I was thinking about the multi-master database. I can't
> use just one database because that still gives me a single point of
> fail
I can't seem to get ldap working with otrs-2.0.0-beta4. Before I head
off to bugzilla did I miss something?
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '[ldap.domain.com]';
$Self->{'AuthModule::LDAP::BaseDN'} =
'[ou=Users,ou=OxObjects,dc=domain,dc=com]
> Victor,
>
> Thanks for the response and I apologize for the confusing language.
Don't worry... probably it's my fault as I haven't sleeped enough...
> Basically, what I am asking is if a hot backup site can be configured.
> I.e. Site A has the main OTRS service and Site B has a backup
Hi!
A few days ago I had the problem that the ldap server used for
authentification in my
OTRS 1.3.2 was down. So I discovered that it is not possible to use the
administrator
account entered while installing.
But as the ldap server was up again I tried the same, and the
administrator accoun
Have you checked the Mail Headers, and what time zone the mail client
you are receiving the mail thinks it is in? Combinations of local clock,
UTC, and non UTC settings can cause some mail clients to display
timestamps incorrectly.
BTW: If memory serves me right mail relays are not supposed to re
Victor,
You have it correct, there would be two (or more) different sites for
complete site failover no shared IPs etc...
I.e. if City A gets a blackout, City B should still be fine.
Thanks,
Trevor
--
Heredocs, theredocs, everwhereadocsdocs
old macdonald had a server farm
he eyed the I/O
On 7/5/05, Sheline, Carl (LLU) <[EMAIL PROTECTED]> wrote:
>
> I made a few more changes and we have now switched to using mysql permanently.
I'm tempted to do the same, but I'm concerned that moving three years
of tickets will be non-trivial.
Will any development work be done to resolve outstand
On Wed, 2005-07-06 at 14:02 -0400, Bryan Fullerton wrote:
> On 7/5/05, Sheline, Carl (LLU) <[EMAIL PROTECTED]> wrote:
> >
> > I made a few more changes and we have now switched to using mysql
> > permanently.
>
> I'm tempted to do the same, but I'm concerned that moving three years
> of tickets
Is there an easy way to access attachments saved to the FS from outside of OTRS?
I notice that OTRS prepends the first line of the attachment with the MIME type
and filename. Is there an easy way to change this behavior so I can manipulate
the files via the filesystem without having to tail the
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