Hi
Is there any option to add ticket generated time in the search option. I
would like to get the generated time instead of total age of the ticket
in the ticket
--
Greetings...
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Bipin Das
Spectrum Softtech Solutions,
0484-4082000
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Sorry, resubmitting
because I didn't change the subject when replying.
I have searched SysConfig, and I can't seem to find the place to
Agents to set the next ticket state when adding a note.
There's a checkmark on
Ticket::Frontend::AgentTicketNote###StateType in Ticket ->
Frontend::Agent::
I have searched SysConfig, and I can't seem to find the place to Agents
to set the next ticket state when adding a note.
There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in
Ticket -> Frontend::Agent::Ticket::ViewNote, but I don't see the option
when I add a note. The only field
View the OTRS doc at http://doc.otrs.org/2.1/en/html/ and read through
section 9.4.3.
It shows you how to:
* Add fields into the customer_user table
* Include additional field in Customer Self Registration
* Include additional field in the default.pm file.
It's pretty simple, however there is a
My apologies if
this questions has been answered before, I'm new to the
list.
We're using the
time zone function with OTRS and it is working well with regards to the
agents. There is a problem however with the users (customers). Is
there any way to set the time zone of a customer when u
I know that, but it still does not help me. Under preferences a user can
select:
New ticket notification, Follow up notification, Ticket lock timeout
notification, Move notification.
A user can not select Owner Update notification even though under the
"Notifications" link in the Admin area th
I would like to add a field to the Customer user for the Company they
are associated with.
Is there a way to do this?
Thanks,
Alo
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Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478 Laufou Shopping Ctr
Pago Pago, A
Is there any way to have a user see all tickets regardless of ownership?
Right now, if a ticket is owned by another user, then no one else can
see it.
Thanks,
Alo
---
Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478
Terry Dobbs wrote:
To elaborate more...
The options in Preference I see are:
Move notification, ticket lock timeout notification, follow up
notification, new ticket notification.
I want an agent to be notified when I assign them as the owner of a
ticket. I have found OTRS to be very intui
On 11/2/06 8:14 AM, "Terry Dobbs" wrote:
> In the Admin area click the Notifications link.
>
> Under the notification you want to edit there should be a line similar to:
>
>
> The 16 is the number of lines, just modify it to your liking
That looks easy, thanks! Agents will thank me.
--
Wes
Yes, but under notifications there is a en:Agent:OwnerUpdate notification.
All my agents work from the same queue, I just want them notified when
someone actually makes them owner of a ticket.
It seems there is a notification for it (en:Agent:OwnerUpdate notification),
I just dont know how to
Under Admin, then click on "Users" you will see the "New Ticket Notification" setting. This will notify them of any new tickets that arrive in the "Queues" that they are assigned to.Jeff
On 11/2/06, Terry Dobbs <[EMAIL PROTECTED]> wrote:
I have read it many times, I can access that screen and chang
In the Admin area click the Notifications link.
Under the notification you want to edit there should be a line similar to:
The 16 is the number of lines, just modify it to your liking
- Original Message -
From: "Wes Plate" <[EMAIL PROTECTED]>
To: "otrs"
Sent: Thursday, November 02,
To elaborate more...
The options in Preference I see are:
Move notification, ticket lock timeout notification, follow up notification,
new ticket notification.
I want an agent to be notified when I assign them as the owner of a ticket.
I have found OTRS to be very intuitive and have tweaked S
In OTRS 1.3.x how do I change the number of lines of a customer response
sent in the agent notification. Right now it seems to 16 lines (or near
that), but we'd like it to be a very large number so we always see the
entire message. Where does this get set? I didn't see it in Config.pm
--
Wes
I have read it many times, I can access that screen and change how the
notification looks, but how do I actually assign that notification to be
used?
- Original Message -
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: T
Mamakwa M. Sefiri wrote:
I once had the same problem, Queue Management and make customer State
Notify to be YES
Terry was asking about agent notifications, so I don't think that
will help.
Nils Breunese.
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
I once had the same problem, Queue Management and make customer State
Notify to be YES
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: 02 November 2006 04:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Notify new owner of tick
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I
cant find it anywhere. Under "Admin" if I click "Notifications" I
can see the en:Agent:OwnerUpdate notification. However, I cannot
figure out how to assign this to a user/queue?
Anyone have any idea?
Che
I know there is a way to notify the new owner of a ticket, but I cant find
it anywhere. Under "Admin" if I click "Notifications" I can see the
en:Agent:OwnerUpdate notification. However, I cannot figure out how to
assign this to a user/queue?
Anyone have any idea?
--
No virus found in thi
Hi, I have hard time with creating links.
I want to create a link to url or file, and till now …
no luck.
Can I create a link to some url or something else
then another ticket?
And if I can, can you tell me how ?
Peter
___
OTRS mai
Good day
Is it possible to have reminders on the calendar? I book
equipment using the OTRS calendar, so need to get reminders on the bookings.
Thanks
Mamakwa
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: htt
On Tue, Oct 31, 2006 at 03:04:49PM -0500, Gary Feldman wrote:
> I've searched the archives, and discovered that this question has been
> asked before but never answered: How does one install OTRS if Apache
> (and other prerequisites) are already installed?
>
> There's one note that's a couple o
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