Steven Carr wrote:
Sanson, Rick wrote:
This is properly configured with the hostname of my actual FQDN...
What is the matter here???
Pass, not too sure, have you thought about upgrading to a newer
version
of fedora? just incase there is some bug/issue with that particular
version of
hi there.
thank you very much. i have just made the changes.
still havent checked if its restaring.
thank you
From: Ron Plasse [EMAIL PROTECTED]
Reply-To: User questions and discussions about OTRS.org otrs@otrs.org
To: User questions and discussions about OTRS.org otrs@otrs.org
Subject: RE:
Hello list,
I have just updated my OTRS to 2.2.1. Everything worked fine. But
then I switched the default encoding to UTF-8. Now the
PostMasterPOP3.pl seems to have problems with fetching mails.
I ran it from the command line and got the following error message:
snip
Notice:
Thank you guys!
This installation is a VM that came from VMware's repository and was
built buy unknown.
I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these
symptoms make no sense. I really used the VM to do some evaluation work
anyway, have decided to go with OTRS and need
Did you try setting the domain name in the kernel settings also? You can
look at the kernel.domainname setting using sysctl.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Sanson, Rick
Sent: Wednesday, July 18, 2007 9:28 AM
To: otrs
Subject: RE: No-one
No I meant in the linux OS itself. The command to find the kernel setting
for linux for the domainname is sysctl kernel.domainname Is you FQDN an
actual domain name or are you using a dummy FQDN?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Sanson,
Rick Sanson wrote:
No I haven't, Jonathon!
Where is that? I am unable to search from sysconfig (for whatever
reason) and I dont see it in framework...
???
Please advise!
He is talking about sysctl (a commandline tool not related to OTRS),
not about SysConfig in OTRS. I have never needed
Hi,
I also have the same problem, doc on otrs.org website is 3.5 Mb and
seems corrupted.
By the way, I saw that on the otrs.de ( more commercial website), the
PDF is good and is 6.8 Mb, so you can grab it there :
http://www.otrs.de/en/download/manuals/
Laurent
Le mardi 03 juillet 2007 à 23:54
Hello @all,
sorry for the double post, I've send this question to otrs-de a hour
ago. But, to have a greater response group, I decided to ask the same
question in english.
Before I've written this mail, I've googled and searched the
Mailinglistarchive. Sadly without success.
I'd like to send an
Thanks!
And I said I was Linux savvy...
The kernel.domainname = none
The FQDN that keeps popping up (for hours and hours!) is fc4
We sure learn a lot finding the answer to these things don't we! I think
that is what drives us as technologists... I does me!
-Original Message-
From:
No I haven't, Jonathon!
Where is that? I am unable to search from sysconfig (for whatever
reason) and I dont see it in framework...
???
Please advise!
Thank you!
-Original Message-
From: Jonathon [mailto:[EMAIL PROTECTED]
Sent: Wednesday, July 18, 2007 9:09 AM
To: 'User questions
I've installed 2.2.1-002 now and haven't had the issue re-occur. Apache
hasn't crashed since and previously was crashing approximately every 3
hours.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Frank Wakelin
Sent: July 17, 2007 09:26
To: User
You can set the kernel.domainname in linux by sysctl -w
kernel.domainname=the domain. That is without the of course. Linux is
a bit touchy. Typically is the domain name is not setup during installation
you have to jump through hoops to get it to work. I imagine that you set the
domain name in the
The one at ftp://ftp.otrs.org/pub/otrs/doc/doc-admin/2.2/en/pdf/ appears to be
good as well.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent Minost
Sent: July 18, 2007 07:57
To: User questions and discussions about OTRS.org
Subject: Re:
Hi,
Searched on Google and OTRS Mailing lists but can't find an answer to
this : is there any existing Survey package for OTRS 2.2.1 please ?
It seems that in the otrs.xml of
ftp://ftp.otrs.org/pub/otrs/packages/otrs.xml, all entries for Survey
module are marked for OTRS Framework v 2.1.x.
Good evening,
I'm deploying OTRS and I'm having a problem.
In User administration, the user list doesn't appear (no Users showed).
In the log file I have this errors regarding to this problem:
[Wed Jul 18 16:11:56 2007][Error][Kernel::System::DB::GetTableData][668] You
have an error in your
Try SELECT * FROM customer_user; and make that the limit is set to zero.
--Original Mail--
From: Rui Silva [EMAIL PROTECTED]
To: otrs@otrs.org
Sent: Wed, 18 Jul 2007 17:50:48 +0100
Subject: [otrs] GetTableData SQL syntax error
Good evening,
I'm deploying OTRS and I'm having a problem.
Hi All,
I was able to install and configure OTRS the way I want it, and it's
working great. Currently, when a customer submits a request the agent
that owns that queue will get a notification message automatically,
something like; there is a new ticket in Queue!
This is working only for
Leonardo Mateo wrote:
I was able to install and configure OTRS the way I want it, and
it's working great. Currently, when a customer submits a request
the agent that owns that queue will get a notification message
automatically, something like; there is a new ticket in Queue!
This is
I am discovering OTRS. Seems very well done.
I would like to know if somebody have experienced the integration of OTRS
with ACD systems (Automatic Call Distribution) and IP PBX?
--
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
I don't want customers. I want agents!!
But I think that that function is used for both.
I'll try to substitute the What = '$self... for What= '*'
not sure that will do the trick but.
regards,
Rui Silva
On 7/18/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Try SELECT * FROM
To show all the just agents not administrators right?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rui
Silva
Sent: Wednesday, July 18, 2007 4:04 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] GetTableData SQL syntax error
I don't want customers.
each agent has its own queue assigned including those that are not
working, I'm I missing any other configuration?
Thanks,
Leo-
Leonardo Mateo
System Administrator
Central Business Solutions
209 w 40th street, 5th
Moin,
das erste was mir dazu einfällt ist die Einrichtung von RSS-Feeds ein,
etwa um die News und neusten Releases komfortabel abonnieren zu können.
RSS-Feeds für die Diskussionslisten wären vielleicht auch nicht schlecht.
Gruss Frank
Betreff: [otrs-de] Ideen und Anregungen für OTRS.org
Es wäre klasse wenn das Forum auf der Seite verlinkt wird.
Gruß Dennis
On 7/18/07, Boguschewski, Frank [EMAIL PROTECTED] wrote:
Moin,
das erste was mir dazu einfällt ist die Einrichtung von RSS-Feeds ein,
etwa um die News und neusten Releases komfortabel abonnieren zu können.
RSS-Feeds für
Die Einbindung des bisherigen Wikis bzw. die Eröffnung eines neuen in
Kooperation mit dem bestehenden wäre sehr hilfreich, um Howtos, Tipps
Tricks etc. dort pflegen zu können.
Sehr oft tauchen in Foren, auf der Mailinglist etc. immer wieder die selben
Fragen auf, ein Wiki auf welches man dann
Hallo zusammen,
nach schier endlosen Suchen im Web und im Mailinglistenarchiv sehe ich
keinen anderen Ausweg als Euch mit meinem Problem zu nerven.
Ich möchte von einem Webformular aus mein OTRS 2.2 füttern. Zur besseren
Einsortierung der Requests übergebe ich X-OTRS-Header Felder. Unter
anderem
Hallo,
gibt es eine Möglichkeit, einen Link in UNC-Notation auf ein Dokument zu
hinterlegen, so daß man es mit einem Mausklick öffnen kann? Also z.B. in der
Form \\fileserver\verzeichnis\dokument.odt. Im Kommentarfeld unter
Kunden-Firma ist mir das nicht gelungen.
Kann man vielleicht ein
Hallo!
gibt es eine Möglichkeit, einen Link in UNC-Notation auf ein
Dokument zu hinterlegen, so daß man es mit einem Mausklick öffnen
kann? Also z.B. in der Form \\fileserver\verzeichnis
\dokument.odt. Im Kommentarfeld unter Kunden-Firma ist mir das
nicht gelungen.
Diese Funktion
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