[otrs] Different Signatures for different Agents

Hey OTRS Mailinglist, is it possible to have different Signatures assigned for each agent? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail:

Re: [otrs] Different Signatures for different Agents

Hi Markus, You can only have per-queue signatures. So if you are in need of different signatures, please create different queues for that. You CAN use user variables, such as OTRS_CURRENT_UserFirstname OTRS_CURRENT_UserLastname OTRS_CURRENT_UserEmail or even values from the user's preferences in

Re: [otrs] Different Signatures for different Agents

Hi Michiel, On 18.03.2010, at 09:05, Michiel Beijen wrote: You can only have per-queue signatures. So if you are in need of different signatures, please create different queues for that. You CAN use user variables, such as OTRS_CURRENT_UserFirstname OTRS_CURRENT_UserLastname

Re: [otrs] Notifications' triggers

If you set Notification(event) basic notification (like e:::Agent::AddNote) will not be use for this event. So if you set a Notification event for ArticleCreate en:Agent:AddNote don't will be used. Le 17/03/2010 18:26, Claudio Tassini a écrit : I see... so some of the notifications listed in

Re: [otrs] Notifications' triggers

That is clear but... What if I DO want basic notification (eg en::agent::AddNote ) to be used? I can't find where to enable this.. I'm sorry if this sounds somewhat obvious to you but I must be missing some little piece and really can't figure it out.. -- Claudio Tassini -Original

[otrs] don't mail to customers contact addresses

Hello, We are running OTRS::ITSM 1.2.3 (powered by OTRS 2.3.4) and we have a problem that our customer database has nearly no valid contact addresses. (yes, we would like to clean up contact database but that's not possible now and would take LONG time). When we manipulate with customer

[otrs] Exchange messages between agents through email without the knowledge of customers

I want to exchange messages between agents without the knowledge of customer.This should be logged into the ticket but the customer should not know this. The message should be passed between agents by email Regards Anshul mittal

Re: [otrs] Notifications' triggers

Hi Claudio, If you create a notification, and you have enabled these options via Admin SysConfig: Ticket Frontend::Agent::Ticket::ViewNote Ticket::Frontend::AgentTicketNote###InformAgent Ticket Frontend::Agent::Ticket::ViewNote Ticket::Frontend::AgentTicketNote###InvolvedAgent OTRS will

Re: [otrs] Exchange messages between agents through email without the knowledge of customers

Hi Anshul, The most obvious way I can imagine doing this is to add a note-internal to the ticket, and then add an event based notification to inform agents of this note. Regards, David On Thu, Mar 18, 2010 at 9:54 AM, anshul mittal anshulmittal.n...@gmail.comwrote: I want to exchange

[otrs] change auth against LDAP to mysqlDB

Dears, I'm testing auth against LDAP and it works fine. But when I change auth against back to mysql DB, I can't login within the password of AD or mysql DB. I'd configured 'AuthSyncModule', Can I use the password which saved in DB? -- Tiger He hpsbig...@gmail.com

Re: [otrs] Exchange messages between agents through email without the knowledge of customers

Thank u David. Can u tell me if ther is a place where it is explained in detail what is note-inernal.email-internal,X-OTRS-followup-sender-type etc are explained and what is their use.I am not able to understand how exactly they are used and what is their purpose. Regards Anshul mittal On Thu,

[otrs] why is the code unreadable on the web interface?

I submit a new ticket ,but some of the code is unreadable on the web interface: (in Chinese) 根据程序需求，服务器上的sudo需要在本地保留日志的同时,也需要远程备份,以防服务器迁移或者故障导致日志� А� 现在备份的方法是在123.125.48.156上开启syslogd作为远程日志服务器,游戏服务器的sudo日志通过syslogd� ⑺偷皆冻谭衿魃�.然后远程服务器通过syslog.conf one Chinese word is made of two bytes, it

[otrs] Odd positioning of text in replies.

Hi All, When I add a note to a ticket the text is sometimes displayed like so: This is an example of some text that I would put in a service ticket. As you can see it will sometimes place one or two words onto its own line. Which can look quite odd considering I have setup a event based

Re: [otrs] Odd positioning of text in replies.

On 18.03.10 11:47, David Holder wrote: When I add a note to a ticket the text is sometimes displayed like so: This is an example of some text that I would put in a service ticket. As you can see it will sometimes place one or two words onto its own line. Which can look quite odd

[otrs] Stats: Ticketlist

Hello All, I did the following; 1) One week ago we changed out status model so that only Closed is available. (the two standard values are set to invalid) 2) Today I ran a generic agent on one queue to update the Service and SLA of historic tickets. I see fort hat queue in the updated

Re: [otrs] make freetext mandatory depending on the theme chosen

Hello! No answers on this topic so far? Thanks, Leonardo Certuche On 16 March 2010 14:52, Leonardo Certuche leonardo.certu...@itcon-ltda.comwrote: Hello there! I have a question about freetext and themes that hopefully some of you guys will answer: Is it possible to make mandatory a

Re: [otrs] Charset problem with fetch emails

I just replaced EmailParser.pm with the latest one from CVS and the problem i had seems to be gone. On Wed, Mar 17, 2010 at 8:39 PM, Gustavo Azambuja gazamb...@gmail.comwrote: Not yet, the problem is in some e-mails with problem in codecs. 2010/3/17 Luís Gomes

[otrs] How to get the note -external updates mails to customer.

Hi Every one. Customer is not getting the note-external updates kindly help any one How to get the note -external updates mails to customer. I am using OTRS 2.4.7 in fedora 11. Regards, Ramana - OTRS mailing list: otrs -

Re: [otrs] make freetext mandatory depending on the theme chosen

Hi, There is an old post waiting for answers ,about the same issue http://lists.otrs.org/pipermail/otrs/2010-February/031158.html Best Regards, João Zorro Managed Services . Novabase Av.

Re: [otrs] How to get the note -external updates mails to customer.

notification event, event=article create, article type=note-external isn't it ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] Back end customers from a read-only Oracle?

As a followup, I found section 12.1.1 in the manual, about external databases. I was just wondering if anyone had any more specific examples about Oracle. Do we need to install the Oracle client on the OTRS server? Thanks Shane On Tue, Mar 16, 2010 at 3:20 PM, Shane Presley

[otrs] Changing default language

Hi guys, I've been trying to change the default language of frontend pages, but whatever I put in Framework-Core-DefaultLanguage , all the login pages are always shown in english and the default language for newly created users and customers is english as well. Thank you in advance -- Claudio

Re: [otrs] Changing default language

Hi Claudio, You define your defaul language by copying the following lines from to /opt/otrs/Kernel/Config/Defaults.pm to /opt/otrs/Kernel/Config.pm # default language # (the default frontend language) [default: en] $Self-{DefaultLanguage} = 'en'; Where 'en' is your desired default

Re: [otrs] make freetext mandatory depending on the theme chosen

Thanks João, I just filled a request enhancement at http://bugs.otrs.org/show_bug.cgi?id=5146 in case someone wants to be CCed Leonardo Certuche On 18 March 2010 10:31, João Zorro joao.zo...@novabase.pt wrote: Hi, There is an old post waiting for answers ,about the same issue

Re: [otrs] How to get the note -external updates mails to customer.

Hi Marco, thanks for your response. i have done this successfully. regards, Ramana On 03/18/2010 09:31 PM, Marco Vannini wrote: notification event, event=article create, article type=note-external isn't it ? - OTRS

[otrs-de] Deutsches Wörterbuch in OTRS

Hallo Mailingliste, Ich habe ein kleines Problem. OTRS kann kein Deutsch, zumindest nicht beim erstellen und bearbeiten von Tickets. Das Wörterbuch funktioniert nicht bzw. wird nicht gefunden, es wird nur ein leeres Wörterbuch angezeigt und die Korrektur der Eingabe findet daher nicht statt.

[otrs-de] Verständnisproblem: Ticketansicht im Kundenportal

Hallo, ich wundere mich gerade warum ein Kunde, welcher ein von ihm per Mail erzeugtes Ticket nicht in seiner Übersicht My Tickets sieht, aber in der Liste Company Tickets?!?! Die Historie dazu: a) bisher wurden Requests nur per Mail eingereicht, da das Kundenportal noch nicht

Re: [otrs-de] Verständnisproblem: Ticketansicht im Kundenportal

im letzten Satz muss es natürlich My Tickets heissen, nicht My Queues, sorry On Thursday 18 March 2010 11:01:18 am Gerd Koenig wrote: Hallo, ich wundere mich gerade warum ein Kunde, welcher ein von ihm per Mail erzeugtes Ticket nicht in seiner Übersicht My Tickets sieht, aber in der

[otrs-de] Kunden anhand von Kundennr eine Queue zuweisen

Hallo Leute, ist es möglich, einem Kunden anhand der Kundennummer (oder des Ortes) direkt eine Queue zuzuordnen? Z.B. User A aus Köln (Kundennummer beginnt mit koeln_) soll Tickets nur in der Queue Köln abgeben können. User B aus Berlin (Kundennummer beginnt mit berlin_) hingegen soll Tickets

[otrs-de] Kundennummer nachträglich (für all e Tickets) ändern

Hallo, ist es möglich, die Kundennummer nachträglich zu ändern? Es sollten die Einträge überall, also die der Personen und die der Tickets geändert werden. Ich denke daran dass wenn man die Kundennummer einer Person über die Web-GUI ändert das nicht die Kundennummerzuordnung der Tickets

Re: [otrs-de] Deutsches Wörterbuch in OTRS

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo Markus, Ich habe ein kleines Problem. OTRS kann kein Deutsch, zumindest nicht beim erstellen und bearbeiten von Tickets. Das Wörterbuch funktioniert nicht bzw. wird nicht gefunden, es wird nur ein leeres Wörterbuch angezeigt und die

Re: [otrs-de] Kundennummer nachträglich (für all e Tickets) ändern

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo Sven, Es sollten die Einträge überall, also die der Personen und die der Tickets geändert werden. Ich denke daran dass wenn man die Kundennummer einer Person über die Web-GUI ändert das nicht die Kundennummerzuordnung der Tickets ändert.

Re: [otrs-de] Kunden anhand von Kundennr eine Queue zuweisen

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo Timo, ist es möglich, einem Kunden anhand der Kundennummer (oder des Ortes) direkt eine Queue zuzuordnen? Z.B. User A aus Köln (Kundennummer beginnt mit koeln_) soll Tickets nur in der Queue Köln abgeben können. User B aus Berlin